ITIL® 4 Foundation Certification Training in Malaysia
- Learn in-depth about the ITIL framework to understand IT service management better
- Invensis Learning offers 2-day instructor-led ITIL® 4 Foundation training accredited by AXELOS® (PeopleCert) in Malaysia
- Acquire essential skills to enhance service delivery and optimize IT processes
- Complete an accredited course featuring mock tests, assessments, and case studies
- Acquire 16 PDUs/SEUs/CPDs post-completion of the training
- Equip yourself with the skills for a rewarding IT career and enhance job stability in Malaysia
Online Training
AXELOS (PeopleCert)
Provided
Pay Once! Attend Twice*
ITIL 4 Foundation Certification Training Course Overview in Malaysia
Invensis Learning's ITIL 4 Foundation certification training offers a comprehensive 2-day instructor-led program accredited by AXELOS® (PeopleCert). This training provides professionals with a solid understanding of the ITIL framework, its key concepts, and the value it brings to service management. The course aims to equip individuals with the foundational knowledge to enhance service delivery, align IT services with business needs, and foster a culture of continuous improvement. With expert instructors guiding the sessions, professionals will engage in interactive discussions, real-world case studies, and mock tests that prepare them for the ITIL 4 Foundation certification exam.
In Malaysia, the demand for ITIL 4 certification is rapidly growing as organizations increasingly recognize the importance of effective IT service management. The IT Services market in Malaysia is expected to grow at a rate of 7.59% from 2024 to 2029, reaching a market volume of US$7.38 billion by 2029. As a result, professionals with ITIL certification can expect competitive salaries, with ITIL Foundation-certified professionals earning an average of MYR 97,000 per year. This growing market reflects the increasing reliance on IT services and the need for skilled professionals to optimize service delivery and drive business success.
Invensis Learning is committed to empowering participants through its ITIL 4 Foundation training by providing a rich learning environment that fosters skill development and knowledge retention. Our experienced instructors cover the core concepts of ITIL 4 and share industry insights and best practices essential for navigating the complexities of IT service management. By choosing Invensis Learning, participants access a wealth of resources, including study materials, practice exams, and ongoing support, ensuring they are well-prepared to excel in their careers and achieve their certification goals.
Start your journey towards career advancement in IT service management by enrolling in Invensis Learning's ITIL 4 Foundation training course. Gain the expertise and skills needed to excel in this dynamic field and enhance your professional credentials. Seize this opportunity to drive success in your organization and stand out in the competitive job market.
What You Will Learn From the ITIL 4 Foundation Certification Course?
Skills You'll Gain with ITIL 4 Foundation Training in Malaysia
ITIL 4 Foundation training in Malaysia equips you with a valuable range of skills that enhance your understanding and approach to IT service management (ITSM). This accredited course offers a deep dive into the ITIL 4 framework to excel in managing IT services and contributing to organizational success. Some key skills you'll gain include:
Why Consider Obtaining the ITIL 4 Foundation Certification in Malaysia?
87%
ITIL Survey Insights
According to a survey by AXELOS, the governing body of ITIL®, 87% of respondents said ITIL® was important to their company's performance.
82.5%
ITIL’s Corporate Dominance
ITIL offers comprehensive, practical, and proven guidelines for developing a service management system, and it is used by 82.5% of Fortune 500 companies.
82.55 billion
ITSM Market Growth
The ITSM software market is on a hot streak! It is valued at USD 82.55 billion in 2024 and is expected to be USD 227.7 billion by 2031.
Training Delivery Options
Live Virtual Instructor-led Training
Corporate Group Training-Onsite
Embark on the Road to ITIL 4 Foundation Exam Success in Malaysia
Embark on the journey to ITIL 4 Foundation exam success with our comprehensive training program. The ITIL 4 Foundation exam signifies your understanding of the latest IT service management (ITSM) best practices. But how do you navigate the path to success? We have curated the guidelines that help individuals to excel in the ITIL 4 certification exam.
Enroll in ITIL 4 Foundation Training: Enroll for an upcoming ITIL 4 Foundation course through Invensis Learning—a Premier Partner of the AXELOS (PeopleCert)—and attend the 2-day training.
Schedule the Exam: Once you have completed ITIL 4 Foundation training, you can schedule your exam online through the DevOps Institute website. The exam is available in English, Brazilian Portuguese, Chinese, Dutch, French, German, Italian, Japanese, Polish and Spanish.
Take the Exam: The ITIL 4 Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.
Qualify the Exam: To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.
Get Certified: Once you have passed the exam, you will be awarded the ITIL 4 Foundation certification.
Maintain Certification: Uphold the value of your ITIL 4 Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs), reinforcing your expertise and status in the field.
ITIL 4 Foundation Course Outline
Module 2: Understand How the ITIL Guiding Principles can Help an Organization Adopt and Adapt Service Management
2.2 Explain the use of the guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Module 3: Understand the Four Dimensions of Service Management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
Module 4: Learn the purpose and components of the ITIL service value system
Module 5: Key Activities of the Service Value Chain and How They Interconnection
5.2 Describe the purpose and other important details about each of the value chain activities:
- Plan
- Improve
- Engage
- design and transition
- build and obtain
- deliver and support
Module 6: Understand the purpose and Key terms of 15 ITIL Practices
- Information security management
- Relationship management
- Supplier management
- IT asset management
- Monitoring and event management
- Release management
- Service configuration management
- Deployment management
- Continual Improvement
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
- IT asset
- Event
- configuration item
- Change
- Incident
- problem
- known error
Module 7: Learn & Understand 7 ITIL Practices
- Continual Improvement (including) - continual improvement model
- Change Enablement
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
30-Day Roadmap to ITIL 4 Foundation Exam Success
Navigate the journey to the ITIL 4 Foundation Certification Exam with this structured timeline for success
Who Should Attend ITIL 4 Foundation Certification?
ITIL 4 Foundation Certification Eligibility Criteria in Malaysia
There are no prerequisites to taking up the ITIL 4 Foundation training in Malaysia. A basic knowledge of service management concepts will be helpful to clear the ITIL 4 Foundation exam.
ITIL 4 Foundation Certification Exam Format
| Exam Type | Multiple choice questions |
| No of Questions | 40 questions |
| Exam Duration | 60 minutes |
| Passing Score | 65% (26/40 marks required) |
| Type | Closed book |
ITIL 4 Foundation Training Material You’ll Receive
Organize Corporate Group ITIL 4 Foundation Certification Training in Malaysia for Your Teams
Leading companies in Malaysia are increasingly recognizing the value of ITIL 4 Foundation corporate training as a means to enhance employee growth and drive operational excellence. Organizations can streamline processes, improve service delivery, and foster a culture of continuous improvement by equipping their teams with the best practices outlined in ITIL. Invensis Learning offers customized, instructor-led corporate group training programs designed to align with your unique business objectives, ensuring your workforce is well-prepared to meet the demands of the digital age.Key Benefits of Invensis Learning's ITIL 4 Foundation Corporate Group Training:
- Customized Learning Experience: Our programs are designed to address your organization's specific needs, ensuring that the training is relevant and can be immediately applied in the workplace
- Expert Instructors: Learn from seasoned professionals with extensive industry experience, providing valuable insights and practical knowledge that enhance the learning experience
- Boost Employee Growth: Equip your teams with essential IT service management skills, fostering both personal and professional development that translates into improved performance
- Drive Organizational Success: Implement ITIL practices confidently to enhance service quality, optimize processes, and increase stakeholder satisfaction, leading to better project outcomes
- Meet Industry Standards: Our training adheres to recognized best practices and industry standards, ensuring your organization remains competitive in the ever-evolving technology landscape
Top Companies in Malaysia Hiring ITIL 4 Foundation Certified Professionals in 2025
| Job Title | Company Name | Location |
|---|---|---|
| Service Desk Analyst | BAE Systems | Kuala Lumpur, Malaysia |
| IT Support Specialists | Maxis Communications | Subang Jaya |
| Database Administrators | Digi Telecommunications | Kuala Lumpur, Malaysia |
| Quality Assurance Engineer | NTT DATA | Cyberjaya, Malaysia |
| Network Administrator | Telekom | Kuala Lumpur, Malaysia |
| Business Analyst | PwC | Kuala Lumpur, Malaysia |
Note: The job listings and details are subjected to change.
Our Alumni Who Are ITIL 4 Foundation Certified Have Secured Jobs in Top Malaysia Based Companies
Dell Technologies
KPMG
AirAsia
Emerson
CIMB Group
Maybank
About Malaysia
Malaysia, a vibrant Southeast Asian nation known for its rich cultural diversity and rapid economic growth, is a strategic hub for businesses and technology in the region. With a growing emphasis on digital transformation and IT service management, the demand for ITIL professionals in Malaysia has increased significantly. Organizations across various sectors, including finance, telecommunications, and healthcare, are increasingly adopting ITIL frameworks to enhance their service delivery and operational efficiency. So, obtaining an ITIL 4 Foundation certification is becoming essential for IT professionals seeking to advance their careers in this dynamic market, positioning them as valuable assets in an evolving digital landscape.Know About Your ITIL 4 Foundation Certification
Our ITIL 4 Foundation Certification Training by seasoned trainers equips professionals with essential DevOps skills through the comprehensive syllabus. We prepare individuals to pass the ITIL 4 Foundation exam and earn a globally recognized certification, enhancing career opportunities.
Why should I pursue ITIL 4 Foundation Certification in Malaysia?
ITIL 4 Foundation Certification is an industry-recognized credential that equips you with the latest best practices to design, deliver, and improve IT services in Malaysia. Boost your marketability, increase earning potential, and gain a competitive edge by demonstrating your understanding of aligning IT with business needs, optimizing processes, and enhancing customer satisfaction in Malaysia.
How is the training structured for the ITIL 4 Foundation Certification in Malaysia?
The training typically involves instructor-led sessions in Malaysia covering fundamental ITSM concepts, terminologies, and processes within the ITIL framework. It often includes interactive elements, case studies, and assessments.
Is the ITIL 4 Foundation Certification globally recognized?
Yes, Invensis Learning is accredited with AXELOS (PeopleCert) is globally recognized and widely adopted to offer ITIL 4 Foundation certification, making it a valuable asset for IT professionals across various industries and regions.
How long the ITIL 4 Foundation certification is valid for?
The ITIL 4 Foundation certification is valid for three years.
FAQs on ITIL 4 Foundation in Malaysia
Do I need to renew my ITIL 4 Foundation certification?
Yes, According to PeopleCert, the ITIL 4 Foundation certification must be renewed within three years from the original certification date.
Do Malaysian employers recognize ITIL 4 Foundation certification?
Yes, the ITIL 4 Foundation certification is recognized and highly regarded by Malaysian employers, especially in IT service management. Companies are increasingly adopting ITIL practices, and they actively seek professionals knowledgeable about these industry-leading frameworks to improve their service delivery and optimize their IT processes.
What are the next steps after completing ITIL 4 Foundation certification?
After completing the ITIL 4 Foundation certification, consider advancing your career by pursuing further certifications in ITIL 4. Options include the ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications. Alternatively, you may specialize in DevOps, Agile Service Management, or Lean IT based on your professional goals.
Can I take the ITIL 4 Foundation certification exam in languages other than English in Malaysia?
Yes, the ITIL 4 Foundation exam is available in multiple languages in Malaysia, including French, German, Spanish, and Italian, among others. You can select your preferred language when booking the exam through PeopleCert.
How often is the ITIL 4 Foundation certification updated?
ITIL 4 is a relatively new framework, and AXELOS and PeopleCert typically announce any updates or new releases. ITIL 4 Foundation is unlikely to change frequently, but it's important to stay informed about updates to the broader ITIL framework or any shifts in the IT service management landscape.
Is the ITIL 4 Foundation exam difficult?
The difficulty level of the ITIL 4 Foundation exam is moderate. The exam is designed to assess your understanding of basic ITIL concepts. While the exam is simple enough, studying the material thoroughly and understanding the key principles is essential to increase your chances of success.
Can I take the ITIL 4 Foundation certification exam without attending a formal course in Malaysia?
While it is not mandatory to attend a formal course, it is highly recommended to ensure you fully understand ITIL concepts before attempting the exam. Self-study using official ITIL 4 Foundation materials is possible, but many candidates prefer instructor-led training to help clarify concepts and gain practical insights.
How do I find accredited ITIL 4 Foundation training providers in Malaysia?
Accredited ITIL 4 Foundation training providers can be found by visiting the PeopleCert or AXELOS websites, which list authorized training organizations. Additionally, you can research recognized Malaysia training companies offering ITIL certifications, ensuring that they provide official, accredited programs for the Foundation course.
What career opportunities can I pursue after completing ITIL 4 Foundation certification in Malaysia?
After earning ITIL 4 Foundation certification in Malaysia, you can pursue roles such as Service Desk Manager, Incident Manager, Change Manager, Problem Manager, and IT Operations Manager.
What are the prerequisites for the ITIL 4 Foundation certification?
There are no formal prerequisites for the ITIL 4 Foundation certification. However, a basic understanding of IT services and processes can be beneficial, especially for professionals in the IT industry or those working in service management roles.
Can I take the ITIL 4 Foundation course online in Malaysia?
Yes, many accredited providers, such as Invensis Learning, offer online ITIL 4 Foundation course. These course allow you to study remotely and at your own pace. You will have access to video lectures, interactive materials, and virtual instructor-led sessions.
How can I prepare for the ITIL 4 Foundation exam?
Preparation for the ITIL 4 Foundation exam includes attending an accredited training course and reviewing the materials provided. Additionally, practicing with sample questions and mock exams will help reinforce your understanding of ITIL 4 principles. Many training providers also offer study guides and resources to support exam preparation.
How is the ITIL 4 Foundation certification exam conducted?
The ITIL 4 Foundation certification exam consists of 40 multiple-choice questions. The exam is conducted online, and you have 60 minutes to complete it. You must score 65% (26 correct answers) to pass.
Can I use my ITIL 4 Foundation knowledge in real-world situations?
Yes, the ITIL 4 Foundation course equips you with practical knowledge that can be directly applied to your job in IT service management. You'll learn about best practices for service management, creating value for customers, and optimizing IT services, which are highly relevant to real-world business scenarios.
What topics are covered in the ITIL 4 Foundation course?
The course covers key concepts such as the Service Value System (SVS), which defines how all components and activities of the organization work together to create value. You'll also learn about the service value chain, ITIL guiding principles, and the ITIL practices needed to manage IT services effectively. The course also emphasizes how ITIL integrates with modern frameworks like Agile, DevOps, and Lean to improve service delivery.
Is there an official ITIL 4 Foundation training provider in Malaysia?
Yes, Invensis Learning in Malaysia offers official ITIL 4 Foundation training. We offer instructor-led courses, virtual classes, and self-paced learning options, all accredited by AXELOS and delivered through PeopleCert.
How long is the ITIL 4 Foundation course in Malaysia?
The ITIL 4 Foundation course in Malaysia typically takes 2 days for instructor-led training. However, some training providers may offer flexible online or blended learning options that can be completed at your own pace, which may take longer depending on your schedule and study pace.
What are the job prospects for ITIL 4 Foundation-certified professionals in Malaysia?
There is a growing demand for ITIL 4 Foundation-certified professionals across Malaysia, particularly in IT services, telecommunications, government, and finance sectors. Companies are actively seeking skilled professionals who can optimize IT service delivery, improve customer satisfaction, and drive operational efficiency.
Can ITIL 4 Foundation certification help me switch to an IT service management career in Malaysia?
Yes, ITIL 4 Foundation certification is an excellent starting point for individuals looking to transition into an IT service management career in Malaysia. Whether you have a background in business operations, customer support, or project management, the certification will equip you with essential IT service management skills, making it easier to enter and progress within the field.
General FAQs
How do I enroll for training?
You can enroll for training by following below mentioned points:
- Select a course
- Select a schedule of your choice
- Select the mode of your training
- Click on “Enrol Now” button
- Fill the necessary details to make the payment
- Get all the course materials to prepare for the training
- Join the training on the scheduled date
Can I opt for a customized schedule other than what is mentioned on the website?
Yes, you can opt for a customized schedule which is not there on the website. But getting custom schedules will depend on few criteria mentioned below:
- Focused 1-to-1 training can be customized as per your choice
- Group training of more than 5 participants can be customized
- On-site training can be customized as per clients’ requirement
How much discount will I get if I enroll for training?
Please check the website regularly to check for new offers and discounts happening throughout the year. You can also get in touch with one of our training consultants through chat to check if any discounts are available.
What is the certification that I will get after completing my training?
For all the certification training courses, you will receive their official certificate. Upon completion of the certification exam, the results will be immediately announced. If a participant has cleared the exam, your digital certificate will be made available immediately. But, if you require a hard copy of the certificate, you may incur additional cost and it will be delivered to your address in 2-3 weeks of time.
What will be included in my training?
Once you enroll for training from Invensis Learning, you will receive:
- A copy of course material
- Study guide Prepared by SMEs
- Practice Tests
- Retrospective session
- Access to free resources
- Complimentary additional training session
- PDUs for relevant courses
- Course completion certificate/Official certificate
What is the refund amount I will get if I cancel my enrollment?
Please check out our refund policy page to know more if you cancel your enrollment.
Will the training be delivered in a native language if a participant choses to?
No, English is the preferred language for the mode of training delivery. Any language other than English will have to be custom request which will be fulfilled at additional cost and availability of a native language trainer.
If I want to know more about a course, whom should I connect with?
If you would like to know more about a course, you can mail us at support@invensislearning.com or call us at (+91 96202-00784) or chat with our training consultant to get your query resolved.
What roles benefit from PMI-ACP Exam Prep certification in terms of career advancement?
PMI-ACP Exam Prep certification is beneficial for various roles, including Project Managers, Scrum Masters, Product Owners, Agile Coaches, and anyone involved in Agile project management seeking career advancement. These roles are highly sought after in industries that rely on Agile frameworks to improve project outcomes.
We also deliver ITIL 4 Foundation Training across multiple cities in
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