ITIL® 4 Foundation Certification Training in Malaysia

The duration of the exam typically lasts around 60 minutes in Malaysia.

Yes, the ITIL 4 Foundation Certification can pave the way for career progression, leading to roles with higher responsibilities such as IT Service Manager, IT Operations Manager, or ITIL Process Owner.

The ITIL 4 Foundation Certification is valued across various industries, including IT, finance, healthcare, and telecommunications, where effective service management is crucial for organizational success.

The certification enhances career prospects by validating a professional's understanding of ITSM principles, making them valuable contributors to organizations adopting ITIL practices and frameworks.

The ITIL 4 Foundation Certification in Malaysia opens doors to various roles in IT Service Management (ITSM) and related fields, including IT Service Desk Analyst, IT Support Specialist, and Service Delivery Manager positions.

It is recommended to take the exam shortly after completing training while the information is new. However, candidates should assess their readiness and choose a time that aligns with their level of preparation.

Read each question carefully, manage your time effectively, eliminate obviously wrong answers, and don't be afraid to guess if unsure.

The Passing scores of ITIL 4 Foundation are generally set at around 65%.

The ITIL 4 Foundation exam is as follows:

• Exam Type: Multiple choice questions
• No of Questions: 40 questions
• Exam Duration: 60 minutes
• Passing Score: 65% (26/40 marks required)
• Type: Closed book

There are no prerequisites to take up the ITIL 4 Foundation training, although having basic knowledge of Service Management concepts will be helpful.

You can retake the exam if you don't pass the first attempt in Malaysia. It's advisable to review the areas where improvement is needed and engage in additional preparation before attempting the exam again.

Effective preparation involves a thorough review of ITIL 4 principles, regular practice with sample questions, and understanding the structure of the exam to manage time efficiently during the actual test.

While formal training is recommended, individuals can also prepare for the exam through self-study using ITIL 4 Foundation study guides and official documentation.

The duration varies based on individual learning preferences and prior knowledge. Typically, candidates spend several weeks engaging in focused study and practice sessions.

Exam preparation ensures candidates are adequately prepared for the certification exam by reviewing key concepts, practicing sample questions, and reinforcing their understanding of ITIL 4 principles.

Yes, the training is designed for beginners and is an entry-level qualification, making it accessible for individuals with limited prior experience in IT Service Management.

• IT professionals
• ITSM managers
• Service managers
• Database administrators
• Software professionals
• Service process owners
• Service management professionals

After completing your ITIL 4 Foundation training in Malaysia, you will gain a fundamental understanding of the following:

• Key concepts and guiding principles of the ITIL 4 framework
• Service Value System and the four dimensions of Service Management
• Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
• ITIL management practices and more

Employers value skills gained through the certification, such as a solid understanding of service management principles, problem-solving capabilities, and the ability to contribute to the optimization of IT services.