Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Lean IT and How Does This Training Help You?Untitledprepares you to do?

    Lean IT Training in Malaysia teaches you to apply Lean principles, thinking and tools to IT services and operations so your teams deliver more value with less waste. The Lean IT Foundation Training is a practical, foundation-level programme, accredited by EXIN, that shows IT professionals how to spot waste (muda), reduce variability (mura) and overburden (muri), and build a culture of continuous improvement. Over 2 days (16 hours) and eight structured modules, you learn the five Lean principles, the Deming circle (PDCA), Value Stream Mapping, Kanban and visual management, 5S, Voice of the Customer and Critical to Quality, the SIPOC model, the Shingo model, and Kaizen with the DMAIC approach. The course suits IT professionals, service managers, team leaders, developers, testers, IT architects and process practitioners who want tangible improvement skills, not theory. With Malaysia's digital economy and Global Business Services sector expanding fast, professionals who can streamline IT delivery are in real demand. Learn the practical Lean toolkit with Invensis Learning and start improving how your IT organisation works.

    What Is Lean IT and How Does This Training Help You?prepares you to do?

    Lean IT Training in Malaysia teaches you to apply Lean principles, thinking and tools to IT services and operations so your teams deliver more value with less waste. The Lean IT Foundation Training is a practical, foundation-level programme, accredited by EXIN, that shows IT professionals how to spot waste (muda), reduce variability (mura) and overburden (muri), and build a culture of continuous improvement.

    Over 2 days (16 hours) and eight structured modules, you learn the five Lean principles, the Deming circle (PDCA), Value Stream Mapping, Kanban and visual management, 5S, Voice of the Customer and Critical to Quality, the SIPOC model, the Shingo model, and Kaizen with the DMAIC approach. The course suits IT professionals, service managers, team leaders, developers, testers, IT architects and process practitioners who want tangible improvement skills, not theory.

    With Malaysia's digital economy and Global Business Services sector expanding fast, professionals who can streamline IT delivery are in real demand. Learn the practical Lean toolkit with Invensis Learning and start improving how your IT organisation works.

    Certification Badge

    Key Highlightsof the Lean IT Training Course

    End-to-End Skill Development

    • Learn how Lean principles derived from the Toyota Production System apply directly to IT service delivery, software development, and operations contexts in the Malaysia
    • Develop a working understanding of the five core Lean principles and how they translate into structured process improvement activities within technology teams
    • Build skills in waste identification using the muda, mura, and muri framework and apply them to real IT workflows and delivery pipelines
    • Gain the practical ability to lead and participate in Lean IT Foundation improvement initiatives from day one of returning to your organization

    Structured Courseware and Learning Resources

    • Access a clearly organized eight-module curriculum that moves logically from Lean foundations through customer focus, process improvement, operational performance, organization, behavior, leadership, and Kaizen
    • Receive course materials that include value stream mapping guides, SIPOC templates, 5S checklists, Kanban setup guides, and KPI tracking frameworks
    • Review real-world case studies drawn from Lean IT Foundation implementations across technology, financial services, healthcare, and public sector organizations operating in the Malaysia
    • Engage with structured activities and reflection exercises designed to reinforce each module and connect learning directly to your professional context through a practical Lean IT Foundation bootcamp

    Instructor-Led, Practical Learning Experience

    • Learn from experienced Lean IT Foundation practitioners who have applied these principles across IT organizations, service delivery functions, and technology-driven business environments
    • Participate in facilitated discussions that connect the Shingo model, DMAIC, and Kaizen mindset to practical IT improvement scenarios
    • Work through exercises involving value stream mapping, Voice of Customer analysis, and process cycle efficiency that reflect real workplace challenges
    • Ask questions in real time and receive guidance tailored to the IT roles and organizational contexts represented by participants through Lean IT Foundation coaching

    Flexible Learning Support in Malaysia

    • Access training in live online instructor-led or self-paced format depending on your schedule, preferred learning style, and professional context
    • Benefit from post-training access to course recordings, reference materials, and supplementary resources for continued workplace application
    • Receive support from Invensis Learning training coordinators who assist with scheduling, materials, and enrolment queries specific to learners across the Malaysia
    • Engage with a community of IT professionals completing the same program, creating opportunities for networking and shared learning

    Learn the Core Concepts Covered in the Course

    • Explore the Lean IT Foundation definition, the origins of the Toyota Production System, and the five Lean principles as the foundation of the entire program
    • Understand the Voice of the Customer and Critical-to-Quality concepts and how they link customer needs to measurable process characteristics
    • Study Value Stream Mapping, SIPOC, Heijunka, and 5S as structured frameworks for visualizing, analyzing, and improving IT processes through our Online Lean IT Foundation course
    • Examine the Shingo model principles and the Kaizen approach, including DMAIC, Kaikaku, and Kakushin, as tools for sustaining continuous improvement

    Practice, Assessment, and Completion Support

    • Apply learning through practical exercises that replicate waste identification, process mapping, and improvement planning in IT environments
    • Complete module-level knowledge checks that reinforce understanding and help identify areas for further review before progressing
    • Receive a Certificate of Completion from Invensis Learning upon successfully finishing the full two-day training program
    • Access a post-course summary of key Lean IT Foundation concepts to support ongoing reference and application in your IT workplace

    Career and Workplace Application

    • Position yourself for roles requiring Lean and process improvement expertise, including IT Service Manager, Process Analyst, DevOps Lead, IT Operations Manager, and Lean Coach positions across the Malaysia
    • Apply Lean IT Foundation practices immediately within your current team or service delivery function, regardless of technology stack or organizational structure
    • Understand how Lean thinking connects to broader operational excellence and Agile transformation initiatives, preparing you for more complex improvement programs
    • Benefit from strong market demand, with IT organizations applying Lean practices reporting 30 to 40 percent reduction in service delivery time and measurable improvements in customer satisfaction scores

    EXIN-Accredited Training Provider

    • Invensis Learning is an Accredited Training Provider of EXIN, making it a trusted Lean IT Foundation training company
    • EXIN owns and governs the Lean IT Foundation framework, and all course content delivered by Invensis Learning is fully aligned with the EXIN-defined syllabus and learning objectives
    • EXIN accreditation ensures the training meets internationally recognised quality standards and reflects the body of knowledge used by Lean IT professionals worldwide
    • Courseware, instructor qualifications, and delivery practices are held to the standard expected of an EXIN Accredited Training Provider
    • Learners can be confident that the Lean IT Foundation training completed through Invensis Learning is consistent with the body of knowledge recognised by IT organisations and service delivery teams globally

    Lean IT Foundation Training Eligibility in the MalaysiaWho Can Enroll?

    • There are no formal prerequisites for enrolling in the Lean IT Foundation training program

    • Open to IT professionals, project managers, team leaders, and process practitioners at all experience levels

    • No prior Lean, Six Sigma, or formal process improvement training is required to participate

    • Basic familiarity with IT service delivery or technology operations is helpful but is not a mandatory requirement

    • Professionals new to Lean thinking as well as those with informal exposure to Lean concepts will benefit from this program

    Why Lean IT Skills Are Worth BuildingFor Your IT Career and Team

    For Individuals

    For Individuals

    Lean IT Foundation Training gives you hands-on skills to improve how IT services are delivered, not just a set of concepts. You learn to see waste, map value streams, and run structured improvements that make everyday IT work faster and more reliable. Whether you work in IT operations, service management, development, testing or process improvement, this training helps you turn Lean thinking into measurable results at work in IT, finance, telecom, manufacturing or shared-services organisations.

    If you want to stand out as someone who improves service quality and reduces cost, Lean is a proven, in-demand capability. You gain practical tools, a continuous-improvement mindset and the confidence to lead better ways of working in your team.

    • Apply a practical Lean toolkit to real IT service and delivery problems from day one
    • Identify and eliminate waste across IT processes to speed up delivery
    • Use Value Stream Mapping, 5S and Kanban to improve flow and cut delays
    • Bring a customer-first mindset to IT services using Voice of the Customer and CTQ
    • Solve recurring problems with the DMAIC and Kaizen improvement approach
    • Strengthen your value in Malaysia's growing IT and shared-services market
    • Learn from EXIN-accredited courseware and experienced practitioner trainers
    • Build transferable skills that move with you across roles and sectors
    For Organizations

    For Organizations

    Lean IT group training helps organisations turn continuous improvement into a shared capability. Teams learn a common set of Lean principles and tools they can apply to IT services, support and delivery straight away. For Malaysian enterprises under pressure to do more with tighter budgets, this training gives IT and service teams a structured, repeatable way to remove waste and improve value.

    If your IT organisation struggles with slow delivery, rework or inconsistent service, Lean IT training creates a common improvement approach. Teams gain shared methods for mapping value, reducing waste and sustaining better ways of working.

    • Build a shared Lean language and toolkit across IT and service teams
    • Improve service delivery speed, quality and predictability
    • Reduce waste, rework and cost across IT operations
    • Embed continuous improvement as an everyday organisational habit
    • Standardise process improvement practice across business units
    • Strengthen customer focus in how IT services are designed and run
    • Deliver flexible training for teams onsite or live virtual
    • Develop in-house Lean capability that compounds over time

    IT and Process Roles That Value Lean SkillsOpen Doors in Malaysia

    Lean IT skills, and the Lean IT training that builds them, are increasingly sought across Malaysia's IT services, GBS hubs, banking, telecom and manufacturing sectors, where employers want teams that deliver services faster, cheaper and with fewer errors. As shared-services centres shift from cost-cutting to value creation and MyDIGITAL accelerates digital transformation, professionals who can remove waste and improve IT service delivery stand out. Roles range from IT service and operations analysts to service delivery and continuous improvement managers, and here is what the market is telling us right now.

    RM159k

    IT Services Manager pay, Malaysia

    average per year, SalaryExpert 2026

    RM124k

    Continuous Improvement Manager pay

    average, PayScale / Glassdoor 2026

    23.4%

    ICT share of Malaysia's economy

    RM451.3 billion, DOSM 2024

    RM28 bil

    GBS sector revenue, Malaysia

    projected 2025, GBS Malaysia

    SECTORS HIRING

    • —IT and Software Services / GBS Hubs
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Digital
    • —Manufacturing and Electronics
    • —Healthcare and Pharmaceuticals
    • —Oil, Gas and Energy

    GROWTH TRENDS

    • —Global Business Services hubs expanding across Klang Valley and Penang
    • —MyDIGITAL agenda driving nationwide digital transformation
    • —Shift from cost-cutting to value creation in shared services
    • —Demand for professionals who streamline IT service delivery
    • —Automation and AI raising the bar on process efficiency
    • —Cost and margin pressure pushing continuous improvement

    Sources: PayScale, SalaryExpert, Glassdoor, Indeed, Jobstreet (Malaysia) 2026; DOSM Malaysia Digital Economy 2025; GBS Malaysia, InvestKL.

    Industry Challenges Driving Demand for Lean IT Skills

    Waste in IT Service Delivery

    Malaysian IT and GBS teams handle high service volumes, yet delays, rework and handoffs quietly erode value. Lean IT teaches teams to see and remove this waste across the value stream.

    Lean IT builds waste-identification and flow skills

    Cost and Margin Pressure

    As enterprises are pushed to do more with tighter budgets, IT is asked to cut cost without hurting service. Lean tools help teams improve efficiency while protecting quality and customer value.

    Lean IT builds efficiency and value-focus skills

    Shared Services Moving up the Value Chain

    Malaysia's GBS hubs are shifting from cost centres to value creators driven by data and automation. Employers now want people who can continuously improve processes, not just run them.

    Lean IT builds continuous-improvement capability

    Inconsistent Process Maturity

    Fast-scaling IT organisations often run inconsistent, undocumented processes across teams. Lean methods such as 5S, SIPOC and Value Stream Mapping bring structure, consistency and visibility.

    Lean IT builds standardisation and 5S skills

    Slow Response to Customer Needs

    IT services can drift from what customers actually need. Voice of the Customer and Critical to Quality help teams design and deliver services around real value, not internal assumptions.

    Lean IT builds customer-value and VoC skills

    Improvements That Do Not Stick

    Many fixes solve the symptom, not the cause, so problems return. The Kaizen mindset and the DMAIC approach give teams a structured, repeatable way to make improvements that last.

    Lean IT builds Kaizen and DMAIC problem-solving

    Sources: DOSM Malaysia Digital Economy 2025; GBS Malaysia, InvestKL; MyDIGITAL blueprint; Jobstreet, LinkedIn (Malaysia) 2026.

    Lean IT is more than a course. It is a practical capability that helps you deliver better IT services with less waste. Join professionals across Malaysia who are turning Lean thinking into everyday results. Start your journey today.

    Your Malaysia Lean IT Journey

    Where You Stand Today,

    And Where Lean IT Skills Take You

    Malaysia's IT and shared-services market is growing, and employers increasingly separate teams that can improve the work from those that only run it. Here is which side of that line you want to be on.

    Today

    Limited leverage to move into improvement-focused roles

    After Lean IT

    Continuous Improvement Manager roles in Malaysia average around RM124k, with IT operations bands reaching higher

    Today

    Passed over for roles that expect proven process-improvement skills

    After Lean IT

    Ready for IT service delivery and continuous improvement roles across growing GBS hubs

    Today

    Solving symptoms, so the same problems keep coming back

    After Lean IT

    Confident using Value Stream Mapping, Kaizen and DMAIC to fix root causes

    You build Lean IT capability

    Before

    Improvement ideas but no structured method to deliver them

    Now you have

    A practical Lean toolkit you can apply to IT services from day one

    Before

    Delays and rework you can feel but cannot pinpoint

    Now you have

    The ability to see and remove waste across the IT value stream

    Before

    Services shaped by internal habit, not real customer value

    Now you have

    A customer-first approach to designing and running IT services

    Before

    Experience that is hard to signal when you change teams

    Now you have

    Transferable Lean skills valued across IT, finance and shared services

    "The teams that stand out are the ones that keep making the work better, and Lean gives them the method to do it."

    Join 50,000+ professionals who trained with Invensis Learning and levelled up their skills.

    Sources: PayScale, SalaryExpert, Glassdoor (Malaysia) 2026.

    Module 1: Introduction to Lean

    • Understanding the Lean IT Foundation definition and how Lean principles have been adapted from manufacturing to IT service and operations environments
    • Exploring the Toyota Production System as the origin framework for Lean thinking and how its core principles translate to technology contexts
    • Learning the five Lean principles and how they provide a structured approach to identifying value, mapping flow, and pursuing perfection
    • Understanding waste types including muda, mura, and muri and how each manifests differently within IT workflows and delivery processes
    • Applying the Deming circle as a structured Plan-Do-Check-Act framework for iterative process improvement in IT environments

    Module 2: Focusing on the Customer

    • Understanding the Voice of the Customer concept and how it provides the foundation for all Lean improvement activity in IT organizations
    • Learning Critical-to-Quality concepts and how CTQ characteristics define the measurable attributes of IT services that matter most to customers
    • Exploring the VoC-to-CTQ linking process and how customer feedback and requirements are translated into actionable process improvement priorities

    Module 3: Improving Existing Processes

    • Understanding process definition principles and how IT processes are described, bounded, and documented for improvement purposes
    • Exploring the difference between push and pull systems and how pull-based thinking improves flow and reduces waste in IT service delivery
    • Learning how to create and use SIPOC diagrams to define process boundaries, identify stakeholders, and scope improvement initiatives
    • Applying Value Stream Mapping to visualize the flow of value and waste across IT processes from request to delivery
    • Understanding Heijunka as a demand-leveling technique and how it can reduce variability and improve throughput in IT workflows
    • Implementing 5S across IT environments to create organized, standardized, and sustainably maintained working conditions

    Module 4: Enhancing Operational Performance

    • Understanding Key Performance Indicators and how to define, select, and track KPIs that reflect the operational health of IT services
    • Learning Process Cycle Efficiency as a measure of the proportion of value-adding time within total process lead time across IT workflows
    • Connecting operational performance measurement to the Deming circle and how KPIs drive structured, evidence-based improvement cycles

    Module 5: Organization

    • Understanding communication cascade as a structured approach to aligning teams around improvement goals and operational priorities in IT organizations
    • Learning visual management principles and how visual displays, dashboards, and workplace organization tools improve transparency and accountability
    • Implementing Kanban boards as a visual workflow management tool for IT teams, covering design, configuration, and continuous improvement of board structure

    Module 6: Behavior and Attitude

    • Understanding the behaviors associated with Lean thinking and how they differ from habits formed in traditional, non-Lean IT Foundation working environments
    • Comparing traditional management approaches with Lean management philosophy and the implications for team leadership and decision-making in IT
    • Exploring Lean leadership principles and the role of leaders in creating the conditions for sustained Lean adoption and continuous improvement culture

    Module 7: Lean IT Foundation Leadership

    • Understanding the Shingo model and its guiding principles as a framework for building organizational cultures that sustain Lean IT Foundation practices
    • Exploring how Shingo model principles apply specifically within IT organizations and how they shape the behaviors of leaders, teams, and individuals

    Module 8: Lean IT Foundation Kaizen

    • Understanding DMAIC as a structured improvement methodology and how its Define, Measure, Analyze, Improve, and Control phases apply to IT process improvement
    • Learning the distinction between Kakushin, Kaikaku, and Kaizen as different scales of change and when each approach is appropriate within IT improvement programs
    • Developing a Kaizen mindset and understanding how ongoing, incremental improvement sustains Lean IT Foundation culture beyond formal improvement projects

    Course Curriculumof the Lean IT Training

    This Lean IT Foundation training course online is structured across eight modules that progress from the foundational philosophy of Lean and its origins in the Toyota Production System through to the practical application of Kaizen, DMAIC, and continuous improvement leadership within IT organizations. Each module builds on the previous one, ensuring that participants develop a complete, coherent, and practically applicable understanding of Lean IT Foundation. The curriculum is designed to be relevant to the full range of IT roles and functions, from service delivery and operations to software development, testing, architecture, and process management as practiced across the Malaysia.

    • Understanding the Lean IT Foundation definition and how Lean principles have been adapted from manufacturing to IT service and operations environments
    • Exploring the Toyota Production System as the origin framework for Lean thinking and how its core principles translate to technology contexts
    • Learning the five Lean principles and how they provide a structured approach to identifying value, mapping flow, and pursuing perfection
    • Understanding waste types including muda, mura, and muri and how each manifests differently within IT workflows and delivery processes
    • Applying the Deming circle as a structured Plan-Do-Check-Act framework for iterative process improvement in IT environments

    Teaches you to recognize the three types of waste hiding in your own team's daily workflow.

    image

    100% Secure and Safe download

    The Practical Lean Toolkit You Will MasterFor Everyday IT Improvement

    In this Lean IT Foundation Training you will learn to apply Lean principles and tools to IT services and operations. Across eight modules you build hands-on skills in waste elimination, value stream mapping, customer focus, flow, and structured problem-solving that you can use at work straight away.

    See and Eliminate IT Waste

    You will learn the core skill of Lean IT: spotting waste (muda), variability (mura) and overburden (muri) across IT processes, and classifying activities as value-add, necessary non-value-add, or non-value-add so you can remove what does not serve the customer.

    Map Value with SIPOC and VSM

    Use the SIPOC model and Value Stream Mapping to visualise how IT work flows from input to customer, expose bottlenecks and handoffs, and target the steps where delay and rework build up.

    Put the Customer First

    Apply Voice of the Customer and Critical to Quality to translate what customers actually need into measurable service requirements, so IT services are designed and improved around real value.

    Improve Flow with Kanban and 5S

    Use Kanban, visual management, Heijunka and 5S to smooth workflow, reduce overload, and create organised, transparent ways of working that keep IT delivery predictable.

    Solve Problems with DMAIC and Kaizen

    Run structured continuous improvement using the Deming circle (PDCA), the Kaizen mindset and the DMAIC approach, so your team fixes root causes and makes improvements that last.

    Lead Lean Ways of Working

    Understand Lean leadership and the Shingo model's guiding principles, along with the behaviour and attitude that turn a one-off improvement into a lasting continuous-improvement culture.

    Who Should TakeLean IT Training in Malaysia?

    IT Professionals

    Project Managers

    Team Leaders

    IT Service Managers

    Software Developers

    Testers and QA Professionals

    IT Architects

    Process Practitioners

    Lean Coaches

    Who Can Take This Certification Training

    Lean IT Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey through the best Lean IT Foundation online training options available.

    Lean IT Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MYR 4700

    Attend fully interactive Weekday Lean IT Foundation training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Untitled

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    Lean IT Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Attend fully interactive Weekday Lean IT Foundation training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Untitled

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    Lean IT Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives and Lean IT Foundation training for companies.

    Untitled

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    Lean IT Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by our Lean IT Foundation training institute.

    Untitled

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    Lean IT Live Virtual Training

    Lean IT Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MYR 4700

    Please Note:Attend fully interactive Weekday Lean IT Foundation training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for Lean ITYour Route to Continuous Improvement in Malaysia

    Invensis Learning delivers structured Lean IT Foundation Training for professionals and organisations across Malaysia who want to improve IT service delivery and build continuous-improvement capability. As a trusted Lean IT training company in Malaysia, we combine EXIN-accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we focus on practical understanding and real-world application, so you leave able to apply Lean tools to your own IT services and processes.

    • EXIN-accredited Lean IT courseware built by subject matter experts
    • Experienced, practitioner-led trainers with real Lean and IT delivery expertise
    • Interactive instructor-led sessions with industry-driven case studies
    • Flexible formats: live virtual instructor-led and corporate onsite training
    • Practical exercises and quizzes that connect Lean tools to real IT work
    • Flexi Pass to attend the training twice within two months at no extra charge
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Malaysia and beyond

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Lean IT Training Locations in MalaysiaAll our classroom training is now available online at your convenience

    Lean IT in Malaysia

    Berjaya Times Square Hotel, 1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

    Lean IT in Malaysia

    Pullman Kuala Lumpur City Centre, 4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

    corporate banner

    Corporate Lean IT TrainingContinuous Improvement Org-Wide

    Untitled

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with Lean and IT service delivery expertise
    • Role-based examples and case studies relevant to your industry
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Malaysia and global locations

    Leading Organisations

    MaybankPetronasCIMBTelekom MalaysiaAxiataAirAsia

    What Our Learners Say

    Untitled

    Practical Lean I Could Apply the Next Day

    "The training made Lean practical for me. I went back to work and used Value Stream Mapping on our incident process straightaway, and we cut a lot of the waiting time between handoffs. The trainer's IT examples really helped it click."

    Arif Rahman

    IT Service Delivery Analyst

    Untitled

    0/0

    The Tools Finally Clicked into Place

    "I finally understand how the Lean tools fit together. The 5S and Kanban sessions changed how our support team organises work, and the Kaizen mindset stuck with me. Well structured and easy to follow even without a Lean background."

    Mei Ling Tan

    IT Operations Executive

    Untitled

    0/0

    Changed How I Think About Value

    "Strong content on customer value and CTQ. As a tester I now think much more about what the customer actually needs, not just passing test cases. The case studies were relevant to real IT delivery work."

    Suresh Kumar

    QA Engineer

    Untitled

    0/0

    A Real Method for Improvement

    "The DMAIC and PDCA sections gave me a proper method for improvement instead of guesswork. I liked that the trainer kept everything grounded in IT service scenarios rather than manufacturing examples."

    Nurul Huda

    Process Improvement Executive

    Untitled

    0/0

    Gave Our Teams a Shared Improvement Language

    "We ran this as an in-house programme for our service desk and operations teams. Everyone now shares the same Lean language, and our handoffs and rework have visibly improved. The onsite delivery and scheduling were handled smoothly."

    Kavitha Nair

    IT Service Management Lead

    Untitled

    0/0

    Behaviour Change, Not Just a Workshop

    "As an L&D lead I needed training that would actually change behaviour, not just fill a day. The team came back applying VSM and 5S to our support processes, and the continuous-improvement habit is starting to take hold across the department."

    Daniel Wong

    Learning and Development Manager

    Untitled

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Lean IT Foundation Training teaches you to apply Lean principles, thinking and tools to IT services and operations to reduce waste and improve service delivery. It is a foundation-level programme accredited by EXIN, suited to IT professionals, service managers, team leaders, developers, testers, IT architects and process practitioners.

    General

    What is Lean IT Foundation Training and who is it for?

    Lean IT Foundation Training teaches you to apply Lean principles, thinking and tools to IT services and operations to reduce waste and improve service delivery. It is a foundation-level programme accredited by EXIN, suited to IT professionals, service managers, team leaders, developers, testers, IT architects and process practitioners.

    Is Lean IT training worth it for my career in Malaysia?

    Yes. Lean IT skills are in demand across Malaysia's growing IT services, GBS, banking, telecom and manufacturing sectors, where employers want people who can streamline delivery and cut cost. Roles such as continuous improvement and IT service delivery managers command strong salaries. It builds practical, transferable skills you can apply at work straightaway.

    Do I need prior experience to take this course?

    No prior experience is required. There are no mandatory prerequisites and the course is suitable for beginners. A basic understanding of IT services and familiarity with Lean concepts is helpful but not essential.

    What framework is the course based on?

    The course applies Lean, the philosophy rooted in the Toyota Production System, to IT. You learn the five Lean principles, the Deming circle (PDCA), the Shingo model, Value Stream Mapping, Kanban, 5S, VoC, CTQ, SIPOC and Kaizen with DMAIC. The courseware is accredited by EXIN.

    How is Lean IT different from general Lean training?

    General Lean training covers Lean concepts broadly, while Lean IT applies those principles specifically to IT services, support and operations. The examples, case studies and tools are all framed around improving IT delivery and customer value.

    Pricing

    How much does Lean IT training cost in Malaysia?

    Pricing varies by delivery mode, group size and schedule, so fees are available on request. The course is offered as live virtual instructor-led training and as corporate onsite training for teams. Request a quote to get pricing that fits your needs.

    What is included in the course fee?

    The fee typically includes EXIN-accredited Lean IT courseware, a study guide by subject matter experts, chapter-end quizzes, practice assessments, instructor-led delivery, learner support and a course completion certificate. Talk to a learning advisor for full inclusions.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams across Malaysia. Contact us for a tailored group quote.

    Is there a retake option if I want to attend again?

    Yes. With the Flexi Pass, following a "Pay Once, Attend Twice" approach, you can retake the training within the next two months at no extra charge.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Assessment

    Is there an exam for this course?

    No. This is a non-certification skills training course with no examination. On completing the programme, you receive a course completion certificate from Invensis Learning recognising your learning achievement. The courseware itself is accredited by EXIN.

    What will I receive after completing the training?

    You receive a course completion certificate from Invensis Learning as proof of your training completion. It recognises that you have completed the Lean IT Foundation programme and its practical learning outcomes.

    How is my learning reinforced during the course?

    Your understanding is reinforced through practical exercises, industry-driven case studies, chapter-end quizzes and practice assessments. These help you connect Lean tools to real IT service scenarios rather than just theory.

    Will I be able to apply Lean tools at work afterwards?

    Yes. The programme is built around practical application, so you leave able to use tools such as Value Stream Mapping, 5S, Kanban, DMAIC and Kaizen to identify waste and improve IT service delivery in your own organisation.

    Does this course lead to a job role change?

    It builds transferable skills in efficiency, continuous improvement and service optimisation that support roles in IT operations, service management and process improvement. Combined with your experience, these skills strengthen your case for improvement-focused roles.

    Course Content

    What topics does the Lean IT training cover?

    The training covers eight modules: introduction to Lean, focusing on the customer, improving existing processes, enhancing operational performance, organisation, behaviour and attitude, Lean IT leadership, and Lean IT Kaizen. Tools include VSM, SIPOC, 5S, Kanban, VoC, CTQ, PDCA and DMAIC.

    How long is the Lean IT Foundation Training?

    The course is delivered over 2 days, totalling 16 hours. It can also run as four half-day sessions of four hours each, covering the full eight-module syllabus with practical exercises and case studies.

    What learning materials are provided?

    You receive EXIN-accredited Lean IT courseware, a study guide created by subject matter experts, chapter-end quizzes, practice assessments and practice-based learning support to reinforce the concepts.

    Is the training suitable for beginners?

    Yes. The course provides a clear introduction to Lean concepts in an IT environment and requires no prior certification or Lean background, making it accessible to newcomers as well as experienced IT professionals.

    Is the curriculum kept up to date?

    Yes. The courseware follows the latest EXIN-accredited Lean IT curriculum and is maintained by subject matter experts to reflect current Lean practice applied to IT services and operations.

    Enrollment

    How do I enrol in the Lean IT course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What delivery formats are available in Malaysia?

    The training is available as live virtual instructor-led training online and as corporate onsite training for teams. This lets professionals across Malaysia join from anywhere or arrange in-person sessions for their organisation.

    How soon can I start?

    New batches are scheduled regularly. See upcoming schedules on our website or speak with a learning advisor, who can help you pick a date that fits your calendar and confirm availability.

    Can the course be delivered in-house for my team?

    Yes. Lean IT training is available as a corporate group programme, customised for your team and delivered onsite or via live virtual instructor-led sessions. Request a quote for corporate training to get started.

    What is the reschedule or cancellation policy?

    Rescheduling and cancellations are handled per our published policy, and the Flexi Pass lets you attend the training twice within two months. Reach out to our support team for the details that apply to your enrolment.