Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is VeriSM Foundation Certification Training in Malaysia?UntitledYour Route to Modern Service Management

    VeriSM Foundation certification training in Malaysia introduces the VeriSM Foundation (VeriSM-F), EXIN's entry-level credential for modern, digital service management. VeriSM is a service management approach for the digital age that helps an organisation define its own approach using the management mesh, rather than following one prescriptive framework. Awarded by EXIN and built on the VeriSM framework from the IFDC and the VeriSM publication (Van Haren Publishing), the credential shows employers you understand how to integrate ITIL, Agile, DevOps, Lean and SIAM to fit the business context. It suits IT and business professionals across Malaysia's growing global business services hubs, banks and technology firms. Whether you are formalising your service management knowledge or preparing to progress to VeriSM Essentials, this training gives you a clear, supported path to certification with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Malaysia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is VeriSM Foundation Certification Training in Malaysia?Your Route to Modern Service Management

    VeriSM Foundation certification training in Malaysia introduces the VeriSM Foundation (VeriSM-F), EXIN's entry-level credential for modern, digital service management. VeriSM is a service management approach for the digital age that helps an organisation define its own approach using the management mesh, rather than following one prescriptive framework.

    Awarded by EXIN and built on the VeriSM framework from the IFDC and the VeriSM publication (Van Haren Publishing), the credential shows employers you understand how to integrate ITIL, Agile, DevOps, Lean and SIAM to fit the business context. It suits IT and business professionals across Malaysia's growing global business services hubs, banks and technology firms.

    Whether you are formalising your service management knowledge or preparing to progress to VeriSM Essentials, this training gives you a clear, supported path to certification with Invensis Learning.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Malaysia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Malaysia designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Malaysia by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Malaysia

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Malaysia
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Malaysia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in MalaysiaDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    What You Gain from VeriSM Foundation CertificationA Modern Service Management Edge

    For Individuals

    For Individuals

    VeriSM Foundation training helps IT and business professionals prove they can manage services the modern way and prepare for the EXIN exam. The credential suits service desk staff, ITSM practitioners, IT managers and business professionals who want a flexible, context-driven approach. Whether you are moving beyond a single framework, formalising your service knowledge, or working in IT, banking, telecoms or shared services across Malaysia, this training builds capability that employers value.

    If you want a recognised, agnostic service management credential that travels across sectors, VeriSM Foundation is a clear first step. You gain the VeriSM model, the management mesh, exam preparation and a supported journey to certification.

    • Validates modern, framework-agnostic service management skills employers recognise
    • Opens roles across GBS hubs, BFSI, telecoms and the public sector in Malaysia
    • Builds fluency in the VeriSM model and the management mesh concept
    • Shows you can integrate ITIL, Agile, DevOps and Lean, not just one framework
    • Provides a globally recognised EXIN credential that is valid for lifetime
    • Requires no prior experience, so it fits any career stage
    • Sets the entry point for VeriSM Essentials, Plus and Professional
    • Strengthens your standing on digital transformation projects
    For Organizations

    For Organizations

    VeriSM Foundation group training helps organisations build a modern, agnostic service management capability by equipping teams with a shared model and practical skills. The training can be delivered for IT departments, service teams or shared service centres. For organisations that want to connect diverse practices to consistent service outcomes, this training provides a scalable, flexible solution.

    If your teams run ITIL, Agile and DevOps in silos, VeriSM Foundation group training gives them one integrating model. People gain a common approach to designing, producing, providing and responding to services around consumer value.

    • Creates a shared, flexible service management language across teams
    • Integrates existing ITIL, Agile and DevOps investments under one model
    • Improves consumer-centric service design and value co-creation
    • Supports GBS and shared service centres serving multiple clients
    • Enables customised, tailored delivery aligned to business goals
    • Builds in-house capability for digital transformation
    • Standardises modern service practice across business units
    • Provides flexible delivery for distributed teams

    VeriSM Foundation Exam Format in MalaysiaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Malaysia

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Malaysia is MYR 5380

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    VeriSM Career Paths and Pay in MalaysiaRoles, Demand and Salaries

    Modern service management skills are increasingly sought after across Malaysia, valued by IT services firms, global business services hubs, banks and telecoms that run large, multi-framework service estates. As the MyDIGITAL agenda and Klang Valley GBS hubs mature, professionals who can integrate practices around consumer value stand out. Demand runs from service desk and ITSM analyst roles up to service delivery manager and head of service management, and here is what the market is telling us right now.

    RM133,564

    Service Delivery Manager average salary, Malaysia

    per year, PayScale 2026

    RM158,861

    IT Service Manager average salary, Malaysia

    per year, SalaryExpert 2026

    1,000+

    Digital transformation roles listed, Malaysia

    Indeed 2026

    400+

    MSC-status organisations in Cyberjaya

    MDEC / Cyberjaya

    SECTORS HIRING

    • —IT Services, GBS and Shared Service Centres
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Digital Infrastructure
    • —Government and Public Sector (MyDIGITAL)
    • —Oil, Gas and Energy
    • —Consulting and Professional Services

    GROWTH TRENDS

    • —MyDIGITAL blueprint accelerating public and private digital services
    • —Klang Valley GBS hubs consolidating multi-framework service teams
    • —Data centre and cloud expansion in Cyberjaya and Johor
    • —Senior service roles outpacing the local talent supply
    • —Mixed ITIL, Agile and DevOps estates needing an integrating model
    • —Cybersecurity and AI adoption reshaping service operations

    Sources: PayScale, SalaryExpert, Indeed, Glassdoor (Malaysia) 2026; MDEC and Cyberjaya; Michael Page Malaysia Salary Guide 2026.

    What Is Fuelling Demand for Modern Service Skills in Malaysia

    Fragmented Framework Estates

    Many Malaysian organisations run ITIL, Agile and DevOps in silos with no unifying model. VeriSM closes that gap with the management mesh, the exact problem it was designed to solve.

    VeriSM integrates ITIL, Agile and DevOps

    GBS Hubs Scaling Fast

    Klang Valley shared service centres and global business services hubs support many clients at once, demanding a consistent yet adaptable service management approach across engagements.

    VeriSM builds a flexible, context-driven approach

    Digital-First Public Services

    The MyDIGITAL agenda pushes agencies and enterprises to modernise service delivery. Prescriptive frameworks alone struggle to keep pace, so agnostic, outcome-focused skills are in demand.

    VeriSM supports consumer-centric service design

    Cloud and AI Reshaping Operations

    Cloud migration, automation and AIOps are changing how services are run in Cyberjaya and Johor data centres, demanding a service approach that adapts technology into the mesh.

    VeriSM applies innovative technologies to services

    Senior Service Talent Scarcity

    Demand for experienced service leaders outpaces supply in the Klang Valley. A recognised EXIN credential helps professionals signal modern, integrated service capability to employers.

    VeriSM helps certified professionals stand out

    Rising Consumer Expectations

    Users now expect fast, seamless digital services. Organisations must design around consumer outcomes rather than internal outputs, the service-culture mindset at the heart of VeriSM.

    VeriSM centres services on value and outcomes

    Sources: MDEC and MyDIGITAL; Seekers.my Malaysia IT Job Market 2026; Indeed and Michael Page (Malaysia) 2026.

    VeriSM Foundation is more than a certificate. It is a modern service management edge for professionals and teams across Malaysia. Join the people who integrate practices and design services around value. Start your journey today.

    Your Malaysia Career Transformation

    From Service Contributor to Service Leader

    Your VeriSM Transformation in Malaysia

    Malaysia's service economy is shifting from single-framework, prescriptive IT operations to flexible, consumer-centric service management, and employers increasingly separate professionals who can integrate practices from those who cannot. Here is which side of that line you want to be on.

    Today

    Service skills tied to one framework such as ITIL, limiting your mobility

    After VeriSM

    Fluent across ITIL, Agile, DevOps and Lean through the VeriSM mesh

    Today

    Overlooked for modern service roles in Malaysia's GBS and tech hubs

    After VeriSM

    Eligible for service delivery and IT service management roles that value VeriSM

    Today

    Focused on running processes, not designing service outcomes

    After VeriSM

    Able to design consumer-centric services around value and outcomes

    You earn your VeriSM Foundation

    Before

    Recognition limited to a single, prescriptive framework

    Now you have

    A globally recognised EXIN credential valued across sectors and borders

    Before

    No structured way to combine the practices you already use

    Now you have

    The VeriSM model and management mesh to integrate practices by context

    Before

    An uncertain first step into modern service management

    Now you have

    A clear entry point on the path to VeriSM Essentials, Plus and Professional

    Before

    Service credibility that depends on years, not proof

    Now you have

    A lifetime EXIN credential that proves modern service capability

    "The gap between running processes and leading services is increasingly a recognised, agnostic credential, and the organisations that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, SalaryExpert, Glassdoor (Malaysia) 2026.

    How to Get VeriSM Foundation Certified in MalaysiaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    Skills You Will Build in VeriSM FoundationModern Service Management, Applied

    This VeriSM Foundation programme helps learners gain a modern, agnostic view of service management aligned to the seven EXIN topic areas. By the end, you can explain the VeriSM model, apply the management mesh and connect diverse practices to consumer value.

    The VeriSM Model and Management Mesh

    Learn how governance, service management principles and the management mesh combine, so you can help an organisation define its own flexible service management approach across the Define, Produce, Provide and Respond stages.

    Building a Service Culture

    Put the consumer at the centre of service design and delivery. Understand value co-creation, service-oriented values and behaviours, and how culture underpins every service management decision in a digital organisation.

    Selecting Progressive Practices

    Understand how to combine ITIL, Agile, DevOps, Lean, SIAM and other practices within the mesh, choosing the right approach for the right situation rather than following one prescriptive framework.

    Applying Innovative Technologies

    Explore how cloud, artificial intelligence, automation, IoT and data analytics shape the management mesh, and how technology choices influence the way modern services are produced, provided and improved.

    People and Organisational Structure

    See how teams, roles, cross-functional collaboration and servant leadership enable service delivery, and why breaking down silos matters for organisations undergoing digital transformation.

    Getting Started with VeriSM

    Learn the practical steps to begin a VeriSM journey: assessing service maturity, defining an initial mesh, integrating existing frameworks and evolving through continual improvement.

    Who Should TakeVeriSM Foundation Certification Training in Malaysia?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MYR 5380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Malaysia seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MYR 5380

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for VeriSM TrainingYour Local Learning Partner

    As a trusted VeriSM Foundation training company in Malaysia, Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations who want to modernise their service management capability and prepare for the EXIN exam. Our programmes combine accredited trainers, EXIN-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited EXIN training partner delivering aligned VeriSM Foundation courseware
    • Experienced, accredited trainers with real service management practice
    • Flexible formats: online (live virtual), classroom and corporate group training
    • Structured courseware, practice questions and mock exams for the EXIN exam
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Scalable delivery for teams across Malaysia and global locations
    • Competitive pricing options for individual and corporate learners

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in MalaysiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Malaysia

    Berjaya Times Square Hotel, 1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

    VeriSM Foundation Training Location in Malaysia

    Pullman Kuala Lumpur City Centre, 4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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    Corporate VeriSM Foundation TrainingUpskill Your Whole Team

    Untitled

    • Suitable for small, medium and large teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Malaysia and global locations

    Trusted by Leading Organisations

    MaybankCIMBTelekom MalaysiaPetronasAirAsiaAstro

    What Our Learners Say

    Untitled

    The Mesh Made Everything Click

    "The VeriSM Foundation course finally connected the ITIL, Agile and DevOps practices we already use. The management mesh gave me a way to explain our service approach to leadership, and I passed the EXIN exam on my first sitting."

    Nurul Aziz

    IT Service Management Analyst

    Untitled

    0/0

    Practical and Modern

    "As a service desk lead moving into a delivery role, I needed a modern, agnostic view of service management. The trainer used real GBS examples and the mock exams were spot on. Great preparation for the 40-question exam."

    Wei Ming Tan

    Service Desk Team Lead

    Untitled

    0/0

    Accessible Even Without IT Experience

    "I came from a business background with no ITSM experience, and the course was still easy to follow. The service culture and consumer-value topics were the most useful for my work on digital projects."

    Farah Ismail

    Digital Project Coordinator

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    0/0

    One Language Across the Team

    "We enrolled our whole service team so everyone shared one modern service management language. The customised sessions fitted our shift patterns, and the team now designs services around consumer outcomes, not just tickets."

    Ravindran Kumar

    IT Service Manager, Shared Services

    Untitled

    0/0

    A Strong Corporate Fit

    "As an L&D lead in banking, I needed training that integrated our fragmented frameworks. Invensis delivered a flexible corporate programme with strong EXIN-aligned content and clear reporting on our team's progress."

    Aishah Rahman

    Learning and Development Lead, BFSI

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    We also deliver VeriSM™ Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model and management mesh. It suits IT and business professionals across Malaysia who want a flexible, framework-agnostic approach to managing services.

    General

    What is the VeriSM Foundation certification and who is it for?

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model and management mesh. It suits IT and business professionals across Malaysia who want a flexible, framework-agnostic approach to managing services.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Instead of prescribing one methodology, it gives organisations a model to define their own approach by integrating the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM, through the management mesh.

    Is the VeriSM Foundation certification recognised in Malaysia?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries, and VeriSM Foundation is valued by employers in Malaysia across IT services, GBS hubs, banking and telecoms, especially organisations undergoing digital transformation or using multiple service frameworks.

    Do I need any prior experience or prerequisites?

    No. VeriSM Foundation has no formal prerequisites. It is open to everyone regardless of education, work experience or prior IT service management knowledge, which makes it accessible to both IT and business professionals.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is for lifetime. The credential does not expire, so there is no renewal, re-examination or continuing education requirement once you have passed the EXIN exam.

    Is the VeriSM Foundation certification worth it for my career?

    Yes. VeriSM Foundation proves you can manage services the modern way and integrate practices across frameworks, skills that Malaysian GBS hubs, banks and technology firms increasingly seek. It is also the entry point to VeriSM Essentials, Plus and Professional.

    Pricing

    How much does VeriSM Foundation training cost in Malaysia?

    Training fees vary by format and are quoted in Malaysian ringgit, so the exact price is available on request. The package you choose determines what is included. Request a quote or talk to a learning advisor for current pricing.

    What is included in the course fee?

    The training fee typically includes EXIN-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Some packages also bundle the EXIN exam. Confirm inclusions when you request a quote.

    Is the EXIN exam fee included in the training price?

    It depends on the package. EXIN pricing varies by region and purchasing channel and is often bundled with accredited training. Ask us whether your chosen plan includes the exam voucher; exact figures are available on request.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service teams and shared service centres. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with single-answer multiple-choice questions, based on the current EXIN VeriSM Foundation Examination Specification. It can be taken online with proctoring or at an accredited testing location.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes (1 hour) to complete it. It is a closed-book examination arranged through an EXIN accredited training provider or directly via EXIN.

    What is the passing score for the exam?

    The passing score is 65%, so you must answer at least 26 of the 40 questions correctly to pass. Focus on broad understanding across all seven topic areas rather than any single topic.

    What topic areas does the exam cover?

    The exam covers seven EXIN topic areas: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started, with the VeriSM Model carrying the largest weight.

    Where can I take the VeriSM Foundation exam?

    You can take it online through EXIN's online proctored exam system, or at an EXIN accredited testing location. The exam is typically arranged through an accredited training provider as part of a training and exam bundle.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, service culture, progressive practices such as ITIL, Agile, DevOps and Lean, innovative technologies, and how organisations get started with VeriSM, all aligned to the seven EXIN topic areas.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can create a service management approach that fits its own context and VeriSM pattern.

    Are practice questions and mock exams included?

    Yes. The programme includes practice questions and mock assessments aligned to the 40-question, 60-minute EXIN exam with its 65% pass mark, helping you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest EXIN specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework from the IFDC and the VeriSM publication (Van Haren Publishing).

    How long is the training and will I get a certificate of completion?

    The training is a 16-hour programme, usually delivered over 2 days. After meeting the course requirements you receive a course completion certificate; the EXIN certificate and digital badge follow once you pass the exam.

    Enrollment

    What are the eligibility requirements to enrol?

    There are none. VeriSM Foundation is open to all, with no formal education, experience or prior service management knowledge required, so anyone in Malaysia can enrol and sit the exam.

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.