Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Business Process Management and Why It MattersUntitledA Practical Skill for Every Process Owner

    Business Process Management (BPM) is the structured discipline of identifying, modelling, analysing, improving and monitoring the processes an organisation runs to deliver value to its customers. This Business Process Management training in Malaysia teaches that discipline end to end, so you can turn everyday operational problems into measurable improvements. Over a focused one-day programme you work through the full BPM lifecycle, from process identification to continuous improvement, and learn to document processes using BPMN 2.0 (Business Process Model and Notation), the international ISO/IEC 19510 standard maintained by the Object Management Group. You also apply Lean waste analysis, ISO 9001:2015 process thinking and the ABPMP Common Body of Knowledge (CBOK) as your reference frameworks. The course suits business analysts, process owners, operations and IT professionals across Malaysia's fast-growing global business services, banking and digital-government sectors. Start building process skills you can apply at work the very next day with Invensis Learning.

    What Is Business Process Management and Why It MattersA Practical Skill for Every Process Owner

    Business Process Management (BPM) is the structured discipline of identifying, modelling, analysing, improving and monitoring the processes an organisation runs to deliver value to its customers. This Business Process Management training in Malaysia teaches that discipline end to end, so you can turn everyday operational problems into measurable improvements.

    Over a focused one-day programme you work through the full BPM lifecycle, from process identification to continuous improvement, and learn to document processes using BPMN 2.0 (Business Process Model and Notation), the international ISO/IEC 19510 standard maintained by the Object Management Group. You also apply Lean waste analysis, ISO 9001:2015 process thinking and the ABPMP Common Body of Knowledge (CBOK) as your reference frameworks.

    The course suits business analysts, process owners, operations and IT professionals across Malaysia's fast-growing global business services, banking and digital-government sectors. Start building process skills you can apply at work the very next day with Invensis Learning.

    Certification Badge

    Key Highlights of the Business Process Management Training Course

    End-to-End Skill Development

    • Structured BPM training in the Malaysia is designed to help learners understand the core concepts, tools, methods, and practices covered in the program
    • Course content aligned with current industry expectations, workplace requirements, and practical learning objectives for process improvement professionals in the Malaysia
    • Real-world examples and scenario-based learning to help learners connect BPM concepts with everyday professional situations across operations, quality, and business consulting roles
    • Guided learning support to help participants strengthen understanding, improve confidence, and apply process management skills effectively at work

    Structured Courseware and Learning Resources

    • Access to organized BPM course materials including process mapping templates, swimlane diagram worksheets, DMAIC reference guides, and flowchart design aids designed to support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of process analysis, redesign, and performance metrics
    • Practice activities, assignments, quizzes, or workplace-based exercises included where applicable
    • Supplementary learning aids such as BPM notation quick-reference cards, cross-functional map examples, process analysis checklists, and business process improvement roadmaps

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced BPM practitioners with relevant domain expertise across operations management, quality improvement, and process consulting
    • Real-world examples, case discussions, and applied process mapping activities to improve practical understanding of swimlane maps, DMAIC, and cross-functional workflows
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on process analysis, redesign, and performance measurement
    • Training approach focused on helping learners use BPM concepts at work through BPM coaching

    Flexible Learning Support in Malaysia

    • Flexible training formats available for individual learners and corporate teams in the Malaysia
    • Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
    • Learning support designed to help participants stay on track before, during, and after the BPM training
    • Additional revision, refresher, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational BPM principles including process definitions, models, types, and performance metrics and how they apply to real operational environments
    • Learn process mapping techniques including traditional process maps, swimlane diagrams, cross-functional maps, and flowcharting based on the curriculum of an Online BPM course
    • Explore practical use cases showing how BPM is applied across manufacturing, healthcare, financial services, and technology organizations
    • Build role-relevant knowledge of DMAIC methodology, Six Sigma principles, quality improvement techniques, and operational efficiency strategies

    Practice, Assessment, and Completion Support

    • Practice process mapping, swimlane development, and process analysis techniques through quizzes, exercises, and scenario-based activities where applicable
    • Use assessments to identify knowledge gaps in BPM concepts and strengthen understanding of weaker areas
    • Receive guidance from instructors or learning support teams to improve understanding of process redesign practices and stay aligned with course objectives

    Career and Workplace Application

    • Build practical BPM skills that can support career growth, role advancement, or improved job performance in the Malaysia
    • Strengthen confidence in applying process mapping, DMAIC, swimlane development, and cross-functional workflow analysis to real operational challenges
    • Improve professional credibility through structured, skill-focused BPM training recognized across Malaysia industries
    • Support organizational capability building when delivered as BPM corporate training for employees across operations, quality, finance, and healthcare sectors

    BPM Training Eligibility in the MalaysiaWho Can Enroll?

    • No prior BPM or process management experience is required to enroll; the course is open to all working professionals in the Malaysia

    • No formal prerequisites are needed; professionals from any background who work with or around business processes will benefit from this program

    • Business analysts, operations managers, quality professionals, and consultants looking to formalise their process management skills are well suited for this training

    • Professionals transitioning into process improvement, operations, or quality management roles in the Malaysia will find this program directly applicable

    • Six Sigma practitioners, project managers, and process improvement specialists seeking to strengthen their BPM and process mapping knowledge are encouraged to enroll

    What You Gain from BPM TrainingSkills That Pay off on the Job

    For Individuals

    For Individuals

    BPM training helps you move from simply running processes to improving them with method and confidence. The programme suits business analysts, process owners, operations managers and IT professionals who want a practical, repeatable way to model, analyse and redesign the way work flows. Whether you are documenting processes for the first time, preparing them for automation, or driving an operational-excellence push, you leave able to apply the BPM lifecycle to real work.

    If you want a cross-industry skill that transfers across sectors and employers, Business Process Management is a strong foundation. You gain the modelling, analysis and improvement tools that Malaysian shared-services, banking and digital-government teams rely on every day.

    • Model any business process clearly using BPMN 2.0 swimlane diagrams
    • Analyse processes to expose waste, bottlenecks and rework
    • Redesign workflows through simplification, standardisation and automation
    • Define process KPIs and set up meaningful performance measurement
    • Speak a shared process language with IT, operations and quality teams
    • Establish process ownership and governance that makes improvement stick
    • Apply BPM skills immediately in Malaysia's GBS, banking and digital sectors
    • Complement your existing Lean, Six Sigma or ISO 9001 knowledge
    For Organizations

    For Organizations

    BPM group training helps organisations build process capability by equipping teams with a shared, structured approach to modelling, analysis and improvement. It can be delivered for operations, quality, IT or shared-services teams. For organisations connecting delivery to strategy and preparing for automation, this training provides a scalable, flexible way to raise process maturity.

    If your teams document processes inconsistently and improvements never stick, BPM training creates a common process language. People gain a standardised approach to modelling, waste analysis and redesign that carries across every function.

    • Give cross-functional teams one shared BPM methodology and language
    • Standardise how processes are documented across business units
    • Build in-house capability to model, analyse and improve processes
    • Prepare processes for automation, RPA and digital transformation
    • Strengthen compliance and auditability against ISO 9001:2015
    • Reduce process cost, cycle time and rework across operations
    • Deliver training onsite or live virtual for teams across Malaysia

    Where BPM Skills Take Your Career in MalaysiaRoles, Sectors and Pay

    Business Process Management skills are in growing demand across Malaysia as global business services centres, banks and government agencies redesign how work flows. Kuala Lumpur, Cyberjaya and Penang are among Asia's busiest shared-services hubs, and employers increasingly want people who can model, analyse and improve processes, not just run them, and BPM training builds exactly those skills. Roles range from Business Process Analyst to Process Improvement Manager and Head of Process Excellence, and here is what the market looks like now.

    RM 138,000

    Process Improvement Manager pay, Malaysia

    average per year, SalaryExpert 2026

    RM 68,000

    Business Process Analyst pay, Malaysia

    average per year, Glassdoor and Indeed 2026

    USD 116M

    Malaysia BPM market by 2034

    from USD 53M in 2025, IMARC Group

    9.1% CAGR

    Malaysia BPM market growth

    2026 to 2034, IMARC Group

    SECTORS HIRING

    • —Global Business Services and Shared Services Centres
    • —Banking, Financial Services and Insurance
    • —Oil, Gas and Energy
    • —Information Technology and Digital Transformation
    • —Telecommunications and E&E Manufacturing
    • —Government and Public Sector

    GROWTH TRENDS

    • —MyDIGITAL and the Malaysia Digital Economy Blueprint driving process digitisation
    • —Kuala Lumpur, Cyberjaya and Penang GBS hubs expanding fast
    • —Budget 2026 AI Nation 2030 push standardising government workflows
    • —Banks and insurers automating high-volume back-office processes
    • —Malaysia BPM market growing at about 9% a year through 2034
    • —Employers wanting BPMN and process-improvement skills, not just delivery

    Sources: Glassdoor, Indeed, PayScale, SalaryExpert, Jobstreet (Malaysia) 2026; IMARC Group Malaysia BPM Market; MyDIGITAL and Budget 2026.

    What Is Driving Demand for BPM Skills in Malaysia

    GBS Hubs Scaling Fast

    Kuala Lumpur, Cyberjaya and Penang host hundreds of shared-services and GBS operations that must standardise and document processes at scale, the exact capability BPM builds.

    BPM builds process modelling and standardisation skills

    Digital Government Push

    MyDIGITAL, GovTech Malaysia and the Budget 2026 AI Nation 2030 agenda are standardising public-service workflows, creating demand for people who can design and govern processes.

    BPM builds process design and governance skills

    Back-Office Automation Pressure

    Banks and insurers are automating high-volume administration, but you cannot automate a broken or undocumented process. BPM teaches you to model and fix processes first.

    BPM builds process analysis and redesign skills

    Process Documentation Gap

    Many Malaysian organisations run processes that are person-dependent and undocumented. BPMN 2.0 modelling makes those processes visible, consistent and improvable.

    BPM builds BPMN 2.0 modelling skills

    Compliance and Quality Demands

    Regulated sectors need auditable, well-controlled processes. BPM strengthens the ISO 9001:2015 process approach with clear models, KPIs and governance.

    BPM builds ISO 9001 process-approach skills

    Cost and Cycle-Time Pressure

    Margin pressure across services, manufacturing and BFSI pushes organisations to simplify workflows, remove waste and cut cycle time, the core work of process improvement.

    BPM builds waste-removal and optimisation skills

    Sources: IMARC Group Malaysia BPM Market; MyDIGITAL and Budget 2026; SS&C Blue Prism BPM Trends (Malaysia and global) 2026.

    BPM is a practical skill you can apply the next day. Join professionals across Malaysia who model, analyse and improve the processes their organisations depend on.

    Your Malaysia Process Career Shift

    From Running Processes to Redesigning Them,

    The Shift BPM Skills Make

    Malaysia's shift to digital government, automated banking and next-generation global business services is separating the people who run processes from those who can improve them. Here is which side of that line BPM skills put you on.

    Today

    You keep processes running but improvements are ad hoc and person-dependent

    After BPM

    You apply a repeatable BPM lifecycle to improve any process methodically

    Today

    Pay sits in the analyst band with limited room to move up

    After BPM

    Process Improvement Manager roles in Malaysia average around RM 138,000 a year

    Today

    You describe processes in words that everyone reads differently

    After BPM

    You model processes in BPMN 2.0 that IT, operations and quality all understand

    You build BPM skills

    Before

    Process knowledge trapped in your head and hard to prove

    Now you have

    A structured method and BPMN 2.0 models that make your skills visible

    Before

    Overlooked for process-owner and improvement-lead roles

    Now you have

    A clear route into process improvement and operational excellence roles

    Before

    Able to spot problems but without a method to fix them

    Now you have

    The analysis and redesign tools to remove waste and cut cycle time

    Before

    Skills tied to one employer, system or department

    Now you have

    A cross-industry capability valued across Malaysia and beyond

    "The difference between doing the work and improving the work is a method for seeing the whole process, and the organisations that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, SalaryExpert, Indeed (Malaysia) 2026.

    Module 1: Introduction to Business Processes

    • Definitions and models of business processes and how they apply across organisational functions
    • Overview of process performance metrics and how they are used to measure and manage process quality
    • Process types including operational, management, and support processes and their role within organisations
    • The Business Process Owner role and its responsibilities in process governance and accountability
    • Relationship among processes, policies, and procedures and how they interact within organisational frameworks

    Module 2: Benefits and Uses of Process Management

    • BPM modelling benefits and why organisations invest in process documentation and improvement programs
    • Process model hierarchy and how different levels of process maps relate to each other
    • Organisation maps and how they provide a high-level view of process structure across departments
    • Swimlane maps and how they are used to visualise cross-functional workflows and handoffs between teams

    Module 3: Process Management Requirements and Approach

    • Information gathering techniques for capturing accurate process data from stakeholders and subject matter experts
    • Management approach and governance considerations for planning and sustaining a BPM program
    • BPM notation standards and how to apply them consistently across process documentation
    • Flowcharting software tools and platforms used to create, store, and share process maps
    • People-technology interaction and how process maps capture the relationship between human activity and automated systems

    Module 4: Developing Detailed Business Process Maps

    • Industry best practices for developing accurate, readable, and actionable process maps
    • Traditional process maps including linear flowcharts and their application in process documentation
    • Cross-functional swimlane development covering structure, roles, handoff points, and decision logic
    • Practical exercises in developing detailed process maps aligned with real-world operational scenarios

    Course Curriculumof the Business Process Management Training

    The online Business Process Management training course curriculum in the Malaysia is structured across four modules covering foundational process concepts through to the development of detailed cross-functional process maps. Each module is designed to be practical, with content that aligns to real job responsibilities and process improvement workflows across operations, quality, and consulting roles.

    • Definitions and models of business processes and how they apply across organisational functions
    • Overview of process performance metrics and how they are used to measure and manage process quality
    • Process types including operational, management, and support processes and their role within organisations
    • The Business Process Owner role and its responsibilities in process governance and accountability
    • Relationship among processes, policies, and procedures and how they interact within organisational frameworks

    Sharpens your ability to tell an operational process apart from a support process, and why that distinction matters for ownership.

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    The Process Skills You Will BuildPractical, Job-Ready Capabilities

    This programme builds practical, job-ready capability across the whole BPM lifecycle. By the end you can model a process in BPMN 2.0, analyse it for waste, redesign it, measure it and set up the ownership that keeps it improving.

    Run the Full BPM Lifecycle

    In this Business Process Management training you learn to work through all six BPM lifecycle phases, identify, model, analyse, design, implement and monitor, so you can manage any process from first scoping through to continuous improvement.

    Model Processes in BPMN 2.0

    Document processes with BPMN 2.0 swimlane diagrams using events, activities, gateways and flows. Build clear as-is and to-be models that business, IT and operations stakeholders can all read and agree on.

    Analyse Processes for Waste and Delay

    Apply qualitative and quantitative analysis, value-added analysis and Lean waste categories to expose bottlenecks, waiting time, rework and unnecessary handoffs in real workflows.

    Measure Process Performance

    Define meaningful process KPIs such as lead time, cycle time, first-pass yield and cost per transaction, and set up dashboards and reviews that keep performance visible.

    Redesign and Improve Processes

    Use redesign principles, simplification, standardisation, automation, error-proofing and parallelisation, to reshape processes for lower cost, faster flow and better quality.

    Find Root Causes of Process Problems

    Get past symptoms to real causes using 5 Whys, Fishbone diagrams and process factor analysis, then prioritise the root causes worth fixing in the design phase.

    Set up Process Ownership and Governance

    Establish the process owner role, governance structures and documentation standards, and manage the people side of change so redesigned processes actually stick.

    Prepare Processes for Automation

    Understand how BPMS and RPA fit BPM, spot which tasks are suitable for automation, and use BPM as the foundation for digital transformation instead of automating broken processes.

    Who Should TakeBusiness Process Management Training in Malaysia?

    Business Process Analysts

    Project Managers

    Operations Managers

    Quality Assurance Professionals

    Business Consultants

    Process Improvement Specialists

    Six Sigma Practitioners

    Business Analysts

    Who Can Take This Certification Training

    Business Process Management Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey through the best Business Process Management online training options available.

    Business Process Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MYR 1780

    Attend fully interactive BPM training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Untitled

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    Business Process Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Business Process Management training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Business Process Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives and BPM training for companies.

    Untitled

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Business Process Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by Business Process Management training company.

    Untitled

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    Business Process Management Live Virtual Training

    Business Process Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MYR 1780

    Please Note:Attend fully interactive BPM training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for BPM Training in MalaysiaPractical, Expert-Led

    As a trusted BPM training company in Malaysia, Invensis Learning delivers structured, practical BPM training for individual professionals and organisations across Malaysia looking to build real process capability. Our programmes combine experienced trainers, hands-on BPMN 2.0 and analysis exercises, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by our ISO 9001:2015 and ISO 27001:2022 certified operations.

    • Experienced trainers with real business process and operational-excellence expertise
    • Instructor-led online and classroom formats plus corporate onsite delivery
    • Practical, hands-on BPMN 2.0 modelling and process-analysis exercises
    • Structured courseware covering the full BPM lifecycle
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Course completion certificate from Invensis Learning
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across 100+ countries

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Business Process Management Training Locations in MalaysiaAll our classroom training is now available online at your convenience

    Business Process Management in Malaysia

    Berjaya Times Square Hotel, 1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

    Business Process Management in Malaysia

    Pullman Kuala Lumpur City Centre, 4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

    corporate banner

    Corporate BPM Training in MalaysiaUpskill Your Whole Team

    Untitled

    • Tailored BPM curriculum built around your own processes
    • Live virtual, onsite or hybrid delivery across Malaysia
    • Flexible schedules aligned to your team's availability
    • Trainers with global business services and operations experience
    • Model and improve your real processes during the sessions
    • Progress tracking and dedicated coordination for groups
    • Scalable delivery for teams in KL, Penang and beyond

    Trusted by Leading Organisations

    MaybankCIMBPetronasTelekom MalaysiaShellAirAsia

    What Our Learners Say

    Untitled

    A Method I Could Use Straight Away

    "The BPM training finally gave me a method. I can now model a process in BPMN 2.0, spot the waiting time and rework, and propose a cleaner design. I used it on a claims workflow the week after the course."

    Nurul Aziz

    Business Analyst

    Untitled

    0/0

    Practical and Hands-On Throughout

    "As a process owner I always struggled to explain how work flowed across departments. The swimlane modelling and process-analysis sessions were practical and hands-on, and the trainer used real examples from shared-services operations."

    Wei Ling Tan

    Process Owner, Shared Services

    Untitled

    0/0

    Connected Process Design to Automation

    "I came from an IT background and needed to align our automation work with the actual business processes. The BPMN modelling and the section on preparing processes for automation were exactly what I needed. Well structured and clear."

    Ramesh Kumar

    Systems Analyst

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    0/0

    A Shared Process Language for the Team

    "We ran this as corporate training for our operations team. Everyone now uses the same BPM lifecycle and BPMN notation, so process documentation is consistent across units. The trainer tailored the exercises to our own workflows."

    Siti Rahman

    Learning and Development Manager

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    Raised Our Process Maturity Fast

    "Our shared-services centre needed to raise process maturity before a big automation push. Invensis delivered onsite training that gave our analysts real modelling and waste-analysis skills. Delivery and coordination were excellent."

    Faizal Idris

    Head of Operations, GBS

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    Frequently Asked QuestionsHere's everything you may ask...

    Business Process Management is the structured discipline of identifying, modelling, analysing, improving and monitoring the processes an organisation uses to deliver value. This training teaches the full BPM lifecycle so you can manage and improve processes end to end.

    General

    What is Business Process Management (BPM)?

    Business Process Management is the structured discipline of identifying, modelling, analysing, improving and monitoring the processes an organisation uses to deliver value. This training teaches the full BPM lifecycle so you can manage and improve processes end to end.

    Is BPM training worth it for my career in Malaysia?

    Yes. BPM is a practical, cross-industry skill in strong demand across Malaysia's global business services, banking, energy and digital-government sectors. Roles such as Business Process Analyst and Process Improvement Manager value the modelling, analysis and improvement skills this course builds.

    Who should attend this BPM course?

    The course suits business analysts, process owners, operations and service-delivery managers, IT professionals, quality practitioners and anyone responsible for designing, managing or improving business processes in any sector.

    Do I need prior experience to take BPM training?

    No prior experience is required. The course introduces BPM from first principles, so some familiarity with business operations helps but is not essential. It is suitable for both newcomers and experienced professionals.

    What standards and frameworks does the course cover?

    The training is grounded in recognised frameworks: BPMN 2.0 (Business Process Model and Notation, ISO/IEC 19510) for process modelling, the ISO 9001:2015 process approach, the ABPMP Common Body of Knowledge, and Lean and Six Sigma improvement tools.

    Pricing

    How much does BPM training cost in Malaysia?

    Pricing varies by delivery format, whether online, classroom or corporate onsite, and by group size. Public course fees and group rates are available on request. Contact a learning advisor for a quote tailored to your needs.

    What is included in the BPM course fee?

    The fee typically includes instructor-led training across all six BPM modules, hands-on BPMN 2.0 modelling and analysis exercises, course materials, learner support and a course completion certificate from Invensis Learning.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for operations, quality, IT and shared-services teams. Ask about corporate or group pricing for a tailored quote.

    Is there any separate exam or certification fee?

    No. This is a non-certification skills course with no examination, so there is no separate exam or awarding-body fee. You pay only the training fee and receive a course completion certificate on finishing the programme.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Course Content

    What topics does the BPM training cover?

    The course covers BPM foundations, the six-phase BPM lifecycle, BPMN 2.0 process modelling, process analysis and performance measurement, process design and governance, and BPM technology, automation and continuous improvement.

    What is BPMN 2.0 and will I learn it?

    BPMN 2.0 is the international standard notation (ISO/IEC 19510) for drawing business processes using swimlanes, events, gateways and flows. Yes, you learn it hands-on, building as-is and to-be process models from real descriptions.

    How long is the BPM course?

    The programme runs for one day (8 hours), covering all six modules with concept explanations, BPMN modelling exercises and process analysis and redesign workshops. It is also available in an extended half-day format across two days.

    Are there hands-on exercises?

    Yes. The training is practical throughout, with BPMN modelling from verbal descriptions, process waste-analysis workshops and redesign activities, so you apply each technique during the session rather than just hearing about it.

    Is the course delivered online or in a classroom?

    Both. BPM training is available online (live virtual instructor-led), in classroom format, and as corporate onsite delivery for teams. Choose the format that fits your schedule when you enrol.

    Assessment

    Is there an exam for BPM training?

    No. This is a non-certification course with no examination. Learning is reinforced through hands-on BPMN modelling, process-analysis workshops and group discussion during the programme rather than a formal test.

    Do I receive a certificate after the training?

    Yes. You receive a course completion certificate from Invensis Learning after finishing the programme. It recognises completion of the training and the practical process skills you have built.

    Is this a certification course?

    No. Business Process Management is a practical skills course, not a certification, and there is no external awarding body for the BPM discipline itself. It builds workplace capability you can apply immediately.

    How is my learning assessed during the course?

    There is no formal assessment. Instead, modelling exercises, process-analysis workshops and team activities throughout the day let you apply BPM techniques and check your understanding as you go.

    What will I be able to do after completing the course?

    After the training you can map processes in BPMN 2.0, analyse them for waste and bottlenecks, apply redesign principles, define process KPIs, establish process ownership and plan how to implement an improved process.

    Enrollment

    How do I enrol in the BPM course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, course materials and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live virtual instructor-led training, classroom training and customised corporate onsite delivery for teams, so you can choose the format that fits your schedule and learning style.

    When are the upcoming BPM batches in Malaysia?

    New public batches for online and classroom training are scheduled regularly, and corporate sessions are arranged to suit your team. See upcoming schedules or ask an advisor for the next available dates.

    Can I reschedule or transfer my enrollment?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact support to arrange a change to your booking.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.