ITIL 5 Foundation Certification Training

Aligned to the Current Syllabus

Build modern IT service management skills with instructor-led ITIL Version 5 Foundation certification training aligned to the ITIL 5 (Version 5.0) syllabus from AXELOS (PeopleCert). Made for IT and business professionals who want to master digital product and service management and prepare with confidence for the globally recognised Foundation exam.

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What Is the ITIL 5 Foundation Certification?Your Entry Point into Modern ITSM

The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 certification scheme from AXELOS (PeopleCert), and our ITIL 5 Foundation certification training prepares you to understand modern digital product and service management from the ground up. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, built for the digital era around the ITIL Value System, the product and service lifecycle, value co-creation and value stream management.

This programme suits IT and business professionals alike: service desk analysts, IT operations staff, digital product managers, and DevOps, Agile or SRE practitioners who want a current, recognised ITSM foundation. There are no formal prerequisites, so you can start whether or not you already hold ITIL 4.

Delivered in live virtual and corporate formats by PeopleCert-accredited trainers, the course covers all nine Foundation topic areas and prepares you for the 40-question, 60-minute closed-book exam. Start your ITIL journey with Invensis Learning and get certified with confidence.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification EligibilityDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

For Individuals

ITIL 5 Foundation gives IT and business professionals a modern, recognised grounding in how organisations create and improve value through digital products and services. You learn the ITIL Value System, the guiding principles and the product and service lifecycle, then apply them to everyday service delivery. Whether you are new to ITIL, updating from ITIL 4, or moving into a service management role, this training builds capability that employers value across sectors and regions.

If you want a current credential that travels globally, ITIL 5 Foundation is a clear step forward. You gain practical ITSM knowledge, exam readiness and a foundation for a long-term service management career.

Earn a current, globally recognised ITSM credential from AXELOS (PeopleCert)
Master digital product and service management, not just traditional IT services
Stand out with the latest ITIL edition as employers move on from ITIL 4
Open doors to service desk, incident, change and IT service manager roles
Apply the seven ITIL guiding principles to real digital workplaces
Use value stream mapping to improve flow, visibility and outcomes
Build a solid base for higher ITIL 5 qualifications
Prepare with confidence for the 40-question Foundation exam

For Organizations

ITIL 5 group training helps organisations modernise how their teams manage digital products and services. It equips service desk, operations and delivery teams with the ITIL Value System, guiding principles and value stream thinking they need to work consistently. For organisations moving from IT service management to digital product and service management, this training provides a scalable, flexible way to build capability.

If your teams run services without a shared, current framework, ITIL 5 group training creates one. People gain a standardised approach to value, governance and continual improvement that connects delivery to strategy.

Builds a shared, current service management language across teams
Aligns IT delivery to value co-creation and customer outcomes
Improves consistency in incident, problem and change practices
Supports digital product and value stream ways of working
Enables customised training aligned to business goals
Standardises ITSM practice across departments and locations
Provides flexible delivery for distributed teams
Strengthens in-house service management capability

ITIL V5 Foundation Exam FormatWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost

The total cost of getting ITIL V5 Foundation certified includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost is USD 1625

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where ITIL 5 Foundation Can Take Your CareerRoles, Demand and Pay

ITIL 5 Foundation opens the door to well-paid, in-demand IT service management roles worldwide, from service desk analyst and incident manager to IT service manager, change manager and ITSM consultant. As enterprises adopt AI-driven automation and move to hybrid and multicloud operations, employers are hiring professionals who can manage digital products and services the ITIL way. The global ITSM market is expanding fast, and a current, recognised credential helps you stand out. Here is what the market is telling us right now.

$104,000

IT service manager average salary, US

per year, Salary.com / ZipRecruiter 2026

$156,000

ITSM consultant average salary, US

per year, Glassdoor 2026

$14.95B

Global ITSM market size, 2026

Mordor Intelligence 2026

16.45%

ITSM market CAGR, 2026 to 2031

Mordor Intelligence

SECTORS HIRING

—IT and Digital Product Management
—Financial Services and Banking
—Government and Public Sector
—Healthcare and Health IT
—Consulting and Professional Services
—Telecommunications and Technology

GROWTH TRENDS

—Enterprise adoption of AI-driven ITSM automation
—Migration to cloud-native and multicloud operations
—Shift from IT services to digital product management
—Employers moving new hires to the current ITIL edition
—Fast-growing global ITSM market through 2031
—Demand for value stream and continual improvement skills

Sources: Glassdoor, PayScale, Salary.com, Indeed, ZipRecruiter (US) 2026; Mordor Intelligence, The Business Research Company (global ITSM market) 2026.

Designation

ITIL Version 5 Foundation Certified Professionals : Salary Insights and Trends

Hiring Companies

$55K

Min

$85K

Average

$122K

Max

Indeed · Glassdoor · Salary.com (US) 2026

IBMAccentureDXC TechnologyCognizant

Source: IBM · Accenture · DXC Technology · Cognizant

Why Modern ITSM Skills Are in High Demand

AI and Automation Reshaping ITSM

Enterprises are pouring investment into AI-driven automation, but many teams lack a framework to apply it well. ITIL 5's optimise-and-automate principle helps professionals automate the right work first.

ITIL 5 builds optimise-and-automate skills

Hybrid and Multicloud Sprawl

Managing services across hybrid and multicloud estates has become a defining challenge. Employers need people who can bring unified, practice-based service management to complex environments.

ITIL 5 brings unified service practices

From IT Services to Digital Products

Organisations increasingly deliver value as digital products, not one-off IT services. ITIL 5's product and service lifecycle equips professionals to manage that shift end to end.

ITIL 5 covers the product and service lifecycle

Value Leakage Across Delivery

Slow handoffs, rework and waste quietly erode the value of digital delivery. Value stream mapping, a dedicated ITIL 5 topic, makes that waste visible so teams can improve flow.

ITIL 5 teaches value stream mapping

An Ageing ITIL 4 Skills Base

As ITIL 5 succeeds ITIL 4, employers want the current edition on new hires' CVs. Professionals who hold the latest foundation stand out in a crowded market.

ITIL 5 keeps your credential current

Proving IT's Value to the Business

Boards expect IT to show clear business value, not just uptime. ITIL 5's value co-creation approach helps professionals connect service delivery to real customer outcomes.

ITIL 5 builds value co-creation skills

Sources: Mordor Intelligence, The Business Research Company (global ITSM market) 2026; AXELOS (PeopleCert) ITIL 5 Foundation.

ITIL 5 Foundation is more than a certificate. It is your entry into modern, in-demand IT service management. Start building future-ready ITSM skills today.

Your Global ITSM Career Transformation

From Today's Limits to Tomorrow's Roles

Your ITIL 5 Foundation Transformation

IT service management is being reshaped by AI, cloud and digital products, and employers increasingly separate professionals who hold the current ITIL credential from those who do not. Here is which side of that line you want to be on.

Today

Salary capped in a support-focused role with limited leverage to negotiate

After ITIL 5-F

IT service manager and ITSM consultant roles average around $104,000 to $156,000, with senior bands higher

Today

Salary capped in a support-focused role with limited leverage to negotiate

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5-F

Eligible for service management roles across IT, banking, government, healthcare and consulting

Today

Shortlisted less often for roles that list ITIL as preferred

Today

You know your tools, but employers want framework-based service thinking

After ITIL 5-F

Fluent in the ITIL Value System, guiding principles and value stream management

Today

You know your tools, but employers want framework-based service thinking

You earn your ITIL 5 Foundation

Before

Your ITIL knowledge is dated or picked up informally on the job

Now you have

A current, globally recognised ITIL 5 (Version 5.0) credential from AXELOS (PeopleCert)

Before

Your ITIL knowledge is dated or picked up informally on the job

Before

No clear pathway beyond your current IT role

Now you have

A recognised route into service desk, incident, change and IT service manager roles

Before

No clear pathway beyond your current IT role

Before

You react to incidents without a shared, repeatable method

Now you have

The practices and principles to manage digital products and services with consistency

Before

You react to incidents without a shared, repeatable method

Before

Recognition fades when you change employer or country

Now you have

A credential recognised by employers in the 200-plus countries where PeopleCert operates

Before

Recognition fades when you change employer or country

"The gap between running IT tools and leading service value is a current, recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Glassdoor, PayScale, Salary.com (US) 2026; AXELOS (PeopleCert).

How to Get ITIL V5 Founfdation CertifiedStep-by-Step Certification Process

The ITIL V5 Foundation certification path is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in This CourseCapabilities That Transfer to the Job

In ITIL 5 Foundation you will learn how modern organisations create, deliver and continually improve value through digital products and services. By the end of the programme, you can apply the ITIL Value System, the guiding principles and value stream thinking to real service management scenarios, and you are ready for the Foundation exam.

Digital Product and Service Management

Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle keeps value flowing from discovery through operation.

Value Co-Creation and the Four Dimensions

Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability, and apply the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers.

The ITIL Value System and Governance

Master how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for creating value.

The Seven ITIL Guiding Principles

Apply the seven guiding principles: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

The Lifecycle and Management Practices

Explore the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and understand the role of ITIL management practices and official practice guides in consistent ways of working.

Value Streams and Continual Improvement

Use value stream mapping to make work visible, find waste and improve flow, and apply the continual improvement model to sustain long-term success across digital products and services.

Who Should TakeITIL V5 Foundation Certification Training?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

USD 1625

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning for ITIL 5Accredited, Trusted Training

As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations that want current, recognised IT service management skills. As a PeopleCert Accredited Training Organisation, we combine accredited trainers, courseware aligned to the ITIL 5 (Version 5.0) syllabus, flexible live virtual and corporate formats, and dedicated learner support. Whether you enrol as an individual or plan team training, our programmes focus on practical understanding, real-world application and exam readiness, backed by ISO 9001:2015 and ISO 27001:2022 certified processes you can trust.

PeopleCert Accredited Training Organisation delivering official ITIL 5 Foundation training
PeopleCert-accredited, experienced ITSM trainers with real-world delivery expertise
Live virtual instructor-led and onsite corporate delivery to fit your schedule
Courseware aligned to the current ITIL 5 (Version 5.0) syllabus
Mock exams, industry case studies and first-attempt exam guidance
ISO 9001:2015 and ISO 27001:2022 certified training operations
Dedicated learner support before, during and after training
Trusted by professionals and organisations across more than 100 countries

Flexible Learning Modes

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

Corporate ITIL 5 Foundation TrainingUpskill Your Whole Team

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Customised ITIL 5 Foundation training for teams of any size
Flexible delivery through live virtual, onsite or blended formats
Schedules aligned to your team's availability and time zones
PeopleCert-accredited trainers with real ITSM delivery experience
Role-based examples and case studies for faster workplace application
Progress tracking, assessments and dedicated coordination
Scalable rollout for local, regional and global teams

What Our Learners Say

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Passed on My First Attempt

"The course finally connected the ITIL practices I use daily to a bigger picture. The value stream mapping topic changed how I look at our handoffs, and I passed the Foundation exam on my first attempt."

David Whitmore

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0/0

A Clear Update from ITIL 4

"Coming from ITIL 4, I wanted the current edition on my CV. The trainer explained the ITIL Value System and the product and service lifecycle clearly, and the mock exams made the real thing feel straightforward."

Ananya Rao

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Beginner-Friendly and Practical

"As a beginner I worried it would be too theoretical, but the sessions were practical and beginner-friendly. I now understand the guiding principles well enough to apply them at work."

Marco Rossi

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Consistent Service Practices Across the Team

"We upskilled our service management team on ITIL 5, and the consistency in how they now run incidents and changes is noticeable. The corporate delivery was flexible around our shift patterns."

Sarah Lindqvist

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Smooth Rollout for a Global Team

"Rolling out the latest ITIL edition across our team gave us a shared language for digital service delivery. Invensis handled scheduling and reporting smoothly for a global group."

Daniel Okafor

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4.6

Ratings

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Locations Worldwide

99%

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

General

What is the ITIL 5 Foundation certification?

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, a product and service lifecycle, dedicated value stream mapping and management, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

Is ITIL 5 Foundation worth it?

Yes. ITIL is the world's most widely adopted ITSM framework, and the current Foundation credential is recognised by employers globally. It maps to in-demand roles such as IT service manager and ITSM consultant, which average around $104,000 to $156,000 in the US.

Who should take ITIL 5 Foundation?

It suits IT and business professionals alike: service desk and IT operations staff, digital product managers, and DevOps, Agile or SRE practitioners. It is also ideal for ITIL 4 holders who want to update to the current edition.

Do I need prior experience or ITIL 4 to start?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 is not required, though its concepts will feel familiar.

How long is the certification valid?

ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options at peoplecert.org.

Pricing

How much does ITIL 5 Foundation training cost?

Training and exam are usually bought as a combined package through a PeopleCert Accredited Training Organisation, and pricing varies by region and format. Contact us for a current quote and available batches.

What is included in the course fee?

Our fee typically includes PeopleCert-aligned courseware, industry case studies, mock exams and practice questions, first-attempt guidance, and learner support. Ask about the ITIL 5 Foundation exam voucher inclusion when you enquire.

Is the exam fee included in the training price?

The exam is delivered by PeopleCert and its fee varies by region and channel. Many training packages bundle the exam voucher, so confirm the current inclusion with a learning advisor before you enrol.

Do you offer corporate or group pricing?

Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments. Ask about a group quote for your organisation.

What payment options are available?

We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). You have 60 minutes to complete it.

What is the passing score?

You need 65% to pass, which is 26 out of 40 questions correct. There is no negative marking, so it pays to attempt every question.

How and where can I take the exam?

You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of a training and exam package.

What topics does the exam cover?

Nine topic areas: digital product and service management concepts, value co-creation, the dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

Are there prerequisites to sit the exam?

No. There are no formal prerequisites for ITIL 5 Foundation, so you can register whether or not you hold ITIL 4 or any prior ITSM qualification.

What if I do not pass the first time?

You can re-sit the exam through PeopleCert. Our training includes mock exams and first-attempt guidance to help you prepare with confidence; verify the current re-sit policy at peoplecert.org.

Course Content

Can a beginner take this course?

Yes. ITIL 5 Foundation is an entry-level credential with no prerequisites, and the course starts from core concepts. Beginners and experienced IT professionals both find it accessible.

What will I learn in the course?

You will learn digital product and service management, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

How long is the training?

The programme runs for 16 hours, typically delivered over two full days or four half-days by PeopleCert-accredited trainers, covering all nine Foundation topic areas.

What learning resources are provided?

You receive PeopleCert-aligned courseware, industry case studies, practice questions, mock exams and revision aids that map to the ITIL 5 Foundation syllabus.

Is the courseware aligned to the latest ITIL version?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert).

What are the seven ITIL guiding principles?

Focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

What training formats are available?

We offer live virtual instructor-led training and customised corporate group training, delivered online or onsite, so you can pick the format that fits your schedule.

Is the training available online?

Yes. Our ITIL 5 Foundation training is delivered online as live virtual instructor-led sessions, accessible across devices, as well as onsite for corporate teams.

How soon can I start?

New batches run regularly. See upcoming schedules on our website, or ask a learning advisor about the next available cohort for your time zone.

Can I reschedule my enrolment?

Yes. Selected plans let you reschedule or transfer to another batch. Contact our support team to arrange this.

What is the refund policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam FormatWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Where ITIL 5 Foundation Can Take Your CareerRoles, Demand and Pay

Skills You Will Build in This CourseCapabilities That Transfer to the Job

ITIL 5 Foundation Certification Training

What Is the ITIL 5 Foundation Certification?UntitledYour Entry Point into Modern ITSM

What Is the ITIL 5 Foundation Certification?Your Entry Point into Modern ITSM

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification EligibilityDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

ITIL V5 Foundation Exam FormatWhat to expect on exam day

ITIL V5 Foundation Certification Cost

Where ITIL 5 Foundation Can Take Your CareerRoles, Demand and Pay

SECTORS HIRING

GROWTH TRENDS

Why Modern ITSM Skills Are in High Demand

AI and Automation Reshaping ITSM

Hybrid and Multicloud Sprawl

From IT Services to Digital Products

Value Leakage Across Delivery

An Ageing ITIL 4 Skills Base

Proving IT's Value to the Business

From Today's Limits to Tomorrow's Roles

Your ITIL 5 Foundation Transformation

How to Get ITIL V5 Founfdation CertifiedStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in This CourseCapabilities That Transfer to the Job

Digital Product and Service Management

Value Co-Creation and the Four Dimensions

The ITIL Value System and Governance

The Seven ITIL Guiding Principles

The Lifecycle and Management Practices

Value Streams and Continual Improvement

Who Should TakeITIL V5 Foundation Certification Training?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning for ITIL 5Accredited, Trusted Training

Corporate ITIL 5 Foundation TrainingUpskill Your Whole Team

What Our Learners Say

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