ITIL 5 Foundation Certification Training in Quebec City

From Study to Certified

Built for IT and business professionals across Quebec City, this PeopleCert-aligned programme introduces the ITIL Value System and modern digital product and service management, then prepares you for the ITIL 5 Foundation exam through instructor-led, live online and corporate formats that fit a working schedule.

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Build Modern IT Service Skills with ITIL 5 in Quebec City

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CAD 2440

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Value

The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. ITIL 5 Foundation certification training in Quebec City gives IT and business professionals a clear, supported route from study to a globally recognised credential.

With no formal prerequisites, the certification suits service desk staff, IT support and infrastructure analysts, project and business teams, and managers across Quebec City's insurance, financial services, video game and public sectors who want a shared language for delivering and improving digital services.

ITIL 5 is the latest iteration of the framework, with a sharper focus on the product and service lifecycle, value co-creation and value stream management. Earning the credential signals that you can connect IT work to real business outcomes. Start your ITIL journey with Invensis Learning and build skills employers recognise.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Quebec City designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Quebec City
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Quebec City

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Quebec City
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Quebec City
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in Quebec CityDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why ITIL 5 Foundation Is Worth EarningSkills, Recognition and Career Lift

For Individuals

ITIL 5 Foundation helps professionals prove they understand modern digital service management and can contribute to value creation from day one. The certification suits IT support, infrastructure and service desk staff, along with business and project teams who work alongside IT. Whether you are starting in IT, formalising practical experience, or moving into a service delivery role in insurance, gaming, software or the public sector, the training builds capability aligned with employer expectations.

If you want a recognised first credential that signals service-quality thinking, ITIL 5 Foundation is a practical step. You gain framework knowledge, exam readiness and a structured journey that employers across Quebec City value.

Earns a globally recognised AXELOS (PeopleCert) credential that travels across sectors and regions
Builds a shared service management vocabulary valued by Quebec City employers
Strengthens your standing for service desk, analyst and service delivery roles
Teaches the ITIL Value System and guiding principles you can apply at work immediately
Connects everyday IT tasks to measurable business value and customer outcomes
Opens a clear progression path into higher ITIL 5 qualifications
Boosts confidence to support incident, change and continual improvement work
Adds a respected line to your CV in a competitive bilingual job market

For Organizations

Group training in ITIL 5 Foundation helps organisations build service management capability by equipping teams with structured knowledge and practical skills. The training can be delivered for service desks, operations groups or cross-functional teams. For organisations modernising digital services, this training provides a scalable, flexible way to align teams around value and continual improvement.

If your teams handle services inconsistently, ITIL 5 Foundation group training creates a shared approach to value co-creation, lifecycle thinking and management practices that improves reliability and customer experience.

Creates a common service management language across IT and business teams
Improves incident, change and request handling consistency
Connects digital service delivery to strategy and customer value
Supports continual improvement and reduced service disruption
Enables customised, role-relevant training for whole teams
Standardises practice across service desks and operations groups
Provides flexible delivery for distributed and bilingual teams
Builds stronger in-house service management capability

ITIL V5 Foundation Exam Format in Quebec CityWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Quebec City

The total cost of getting ITIL V5 Foundation certified in Quebec City includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Quebec City delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Quebec City is CAD 2440

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

IT Service Roles in Demand in Quebec CityWhy ITIL 5 Skills Pay Off

ITIL is the most widely adopted service management framework, and in Quebec City it underpins how insurers, software firms, game studios and public bodies run their digital services. As Beneva, iA Financial Group, Desjardins and a deep base of tech companies modernise, professionals who understand service value, the lifecycle and continual improvement are increasingly sought after. Demand spans entry roles such as Service Desk Analyst through to Service Manager and IT Operations Manager, and here is what the market is telling us right now.

C$64,549

Average ITIL professional salary, Quebec

per year, Glassdoor 2026

C$100,039

IT Service Manager salary, Canada

average, Glassdoor 2026

C$126,538

IT Director salary, Montreal and Quebec

PayScale 2026

500+

High-tech firms in the Quebec City region

Quebec International

SECTORS HIRING

—Insurance and Financial Services
—IT Services and Software
—Video Games and Digital Media
—Government and Public Sector
—AI, Data and Relevance Technology
—Clean Tech and Advanced Manufacturing

GROWTH TRENDS

—Beneva, iA and Desjardins running large IT service operations
—Government of Quebec digital transformation lifting ITSM demand
—More than 500 high-tech firms based in the Quebec City region
—Bilingual service desks raising the bar for structured practice
—Cloud and AI adoption increasing the need for service governance
—Shortage of certified service management professionals locally

Sources: PayScale, Glassdoor, ZipRecruiter (Quebec) 2026; Quebec International; PeopleCert.

Designation

ITIL Version 5 Foundation Certified Professionals in Quebec City : Salary Insights and Trends

Hiring Companies in Quebec City

C$42K

Min

C$52K

Average

C$68K

Max

PayScale · ZipRecruiter (Quebec) 2026

iA Financial GroupDesjardinsCGICofomo

Source: iA Financial Group · Desjardins · CGI · Cofomo

Why Quebec City Employers Need ITIL Skills Now

Bilingual Service Desk Pressure

Quebec City employers run French and English service desks, and structured ITIL practices keep response quality and resolution consistent across both languages.

ITIL builds consistent service practice

Insurance and Finance Digital Shift

Beneva, iA Financial Group and Desjardins are modernising digital services, and they need staff who can govern service quality and drive continual improvement.

ITIL builds value and improvement skills

Public Sector Modernisation

The Government of Quebec is digitising citizen services, raising demand for standardised incident, change and service request management across teams.

ITIL standardises core practices

Cloud and AI Service Complexity

As firms like Coveo and Unity scale cloud and AI products, lifecycle and value stream thinking becomes essential to keep services reliable at pace.

ITIL builds lifecycle and value-stream thinking

Service Management Talent Gap

The region's 500-plus tech firms compete for people who can align IT work to business value, making a recognised service management credential a clear differentiator.

ITIL 5 Foundation helps holders stand out

Rising Customer Experience Demands

Digital-first customers expect dependable services, and ITIL's focus on value co-creation helps teams design and deliver experiences that meet that expectation.

ITIL builds value co-creation skills

Sources: Quebec International; Government of Quebec; Glassdoor, LinkedIn (Quebec) 2026.

ITIL 5 Foundation is more than a credential. It is a practical edge in a market that runs on reliable digital services. Join professionals who connect IT work to business value. Start your journey today.

Your Quebec City Career Transformation

From Today's Limits to Tomorrow's Role

What ITIL 5 Foundation Changes

Quebec City's digital service market is expanding with insurance modernisation, a thriving game and software sector and public-sector transformation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

Today

Pay capped with limited leverage to negotiate in the Quebec City market

After ITIL 5 Foundation

Service Manager roles in Canada average around C$100,000, with operations leadership reaching higher

Today

Pay capped with limited leverage to negotiate in the Quebec City market

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5 Foundation

Eligible for service roles across insurance, finance, gaming and public sector employers

Today

Shortlisted less often for roles that list ITIL as preferred

Today

Strong at support tasks, but employers want service-quality thinking

After ITIL 5 Foundation

Fluent in linking IT services to business value and customer outcomes

Today

Strong at support tasks, but employers want service-quality thinking

You earn ITIL 5 Foundation

Before

Practical IT experience with no recognised service management credential

Now you have

A globally recognised AXELOS (PeopleCert) credential employers know and trust

Before

Practical IT experience with no recognised service management credential

Before

Stuck in task-level support work with no formal framework

Now you have

A clear route into service delivery and service management roles

Before

Stuck in task-level support work with no formal framework

Before

Reacting to issues without a common service language

Now you have

A shared vocabulary for value, the lifecycle and continual improvement

Before

Reacting to issues without a common service language

Before

Recognition limited when you change employer or sector

Now you have

A credential that travels across insurance, gaming, software and the public sector

Before

Recognition limited when you change employer or sector

"The gap between handling tickets and managing services is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, Glassdoor (Quebec and Canada) 2026.

How to Get ITIL V5 Founfdation Certified in Quebec City Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Quebec City is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in This ProgrammeCapabilities for Modern Service Teams

This ITIL 5 Foundation training builds practical command of modern digital service management. You will learn the ITIL Value System, the guiding principles, the four dimensions, the product and service lifecycle and core management practices, and how to apply them at work and in the exam.

Digital Product and Service Concepts

Explain what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement is foundational to modern service management.

Value Co-Creation and Outcomes

Describe how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

The Four Dimensions

Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every product and service.

The ITIL Value System

Understand how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.

The Guiding Principles

Use principles such as focus on value, start where you are, progress iteratively, keep it simple, and optimise and automate to make better day-to-day decisions.

Lifecycle, Practices and Improvement

Walk through the product and service lifecycle from discovery to delivery and support, apply core management practices, and use value stream mapping to improve flow.

Who Should TakeITIL V5 Foundation Certification Training in Quebec City?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

CAD 2440

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Quebec City

Invensis Learning delivers structured ITIL training for professionals and organisations across Quebec City who want to build service management capability and prepare for the ITIL 5 Foundation exam. Our programmes combine accredited trainers, flexible delivery, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning is a trusted ITIL Version 5 Foundation training company in Quebec City, providing a professional experience built around practical understanding, real-world application and measurable learning outcomes.

Training aligned with AXELOS (PeopleCert) standards and official ITIL courseware
Accredited, experienced trainers with real-world service management exposure
Flexible formats: live online, classroom and corporate group training
Structured courseware, practice questions and mock exams for the ITIL 5 Foundation exam
Bilingual-friendly delivery suited to Quebec City teams
Dedicated learner support before, during and after training
ISO 9001 and ISO 27001 certified for quality and information security
Trusted by professionals and organisations across many industries

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in Quebec CityAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Quebec City

Fairmont Le Chateau Frontenac 1 Rue des Carrières, QC G1R 4P5 Canada

ITIL Version 5 Foundation in Quebec City

Le capitole Hotel 972 Rue Saint-Jean Québec, QC G1R 1R5 Canada

ITIL Version 5 Foundation in Quebec City

Fairmont Le Chateau Frontenac 1 Rue des Carrières, QC G1R 4P5 Canada

ITIL Version 5 Foundation in Quebec City

Le capitole Hotel 972 Rue Saint-Jean Québec, QC G1R 1R5 Canada

Corporate ITIL 5 Training for TeamsIn Quebec City

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Suitable for small, medium and large teams
Customised schedules built around team availability
Flexible delivery through onsite, live virtual or hybrid formats
Accredited trainers with relevant service management and industry expertise
Role-based, bilingual-friendly examples for stronger workplace application
Dedicated coordination and learner support for corporate programmes
Scalable delivery for teams across Quebec City and other locations

What Our Learners Say

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From Support to Service Delivery

"The trainer made the ITIL Value System and guiding principles genuinely easy to follow. I moved from a support role into service delivery within months of passing the exam, and I use the lifecycle thinking every week."

Marc-Antoine Tremblay

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Passed on the First Attempt

"Clear, practical sessions and strong mock exams. The four dimensions and management practices finally clicked for me, and I passed the ITIL 5 Foundation exam on my first attempt."

Genevieve Cote

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Beginner Friendly and Relevant

"As someone new to IT service management, I appreciated how the course connected each concept to real work. The bilingual-friendly delivery suited our Quebec City context perfectly."

Olivier Gagnon

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Stronger, More Consistent Service Desk

"We trained our service desk team with Invensis Learning and saw immediate gains in how incidents and changes are handled. A shared service language across the team has reduced rework noticeably."

Catherine Lavoie

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Tailored Training That Aligned Our Teams

"The corporate programme was tailored to our digital services and delivered around our schedule. Our teams now speak the same language on value and continual improvement, which has improved delivery across departments."

Philippe Bouchard

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4.6

Ratings

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Locations Worldwide

99%

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

Yes. ITIL 5 Foundation is a globally recognised AXELOS (PeopleCert) credential that signals you understand modern digital service management. In Quebec City it is valued across insurance, finance, gaming, software and public-sector employers, where service roles such as IT Service Manager average around C$100,000 in Canada.

General

Is the ITIL 5 Foundation certification worth it?

What is the ITIL 5 Foundation certification?

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle and core management practices.

Who should take ITIL 5 Foundation training?

It suits IT support, infrastructure and service desk staff, along with project, business and management professionals who work with digital services. There are no formal prerequisites, so it is open to anyone wanting a shared service management foundation.

Why choose Invensis Learning for this training in Quebec City?

Invensis Learning offers AXELOS (PeopleCert) aligned courseware, accredited trainers, flexible and bilingual-friendly delivery, and dedicated exam-prep support, helping you move from study to certification with a clear, supported path.

How long is the ITIL 5 Foundation certification valid?

The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

Pricing

What is included in the ITIL 5 Foundation course fee?

The training fee typically includes official ITIL-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. The PeopleCert exam fee is usually arranged separately. Request a quote for an itemised breakdown.

How much does ITIL 5 Foundation training cost in Quebec City?

Pricing varies by format and whether the exam is bundled. The PeopleCert exam fee is billed separately and varies by region and channel. For current fees in Canadian dollars, the cost is available on request. Talk to a learning advisor for a tailored quote.

Is the exam fee included in the training price?

Not always. PeopleCert bills the ITIL 5 Foundation exam fee separately, and it varies by region and purchasing channel. We can confirm whether your chosen package includes the exam when you request a quote.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations groups and cross-functional teams. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 multiple-choice questions in a single-answer format. It is delivered online with PeopleCert proctoring or at an authorised test centre, and is based on the ITIL 5 Foundation (Version 5.0) syllabus.

How many questions are on the exam and how long is it?

The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, multiple-choice examination.

What is the passing score for ITIL 5 Foundation?

You need 65 percent to pass, which is 26 out of 40 questions correct. Focus on broad comprehension across the nine syllabus topic areas rather than memorising any single section.

Are there any prerequisites to sit the exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to all. Attending an accredited training course is recommended to prepare effectively for the exam.

What if I do not pass the exam the first time?

You can retake the ITIL 5 Foundation exam through PeopleCert; re-sit fees and policies are set by PeopleCert. Our training includes mock exams and prep support to help you walk in ready and reduce the chance of a re-sit.

Course Content

What will I learn in the ITIL 5 Foundation training?

You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

How is the ITIL 5 syllabus structured?

The ITIL 5 Foundation syllabus is organised into nine topic areas, covering core concepts, value co-creation, the four dimensions, the ITIL Value System, guiding principles, the lifecycle, management practices, continual improvement and value stream management.

Do I need prior IT experience to take this course?

No prior experience is required. The course is designed to be accessible to beginners and experienced professionals alike, with practical examples that connect each concept to real service management work.

Are practice tests and mock exams included?

Yes. The programme includes practice questions, full-length mock exams and topic-wise quizzes that mirror the exam style, helping you identify weak areas and build readiness.

Is the courseware aligned with the latest ITIL version?

Yes. The courseware is aligned with the current ITIL 5 (Version 5.0) Foundation syllabus published by AXELOS (PeopleCert), including value stream mapping and the updated ITIL Value System.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

What training formats are available?

We offer live online instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in Quebec City.

How soon can I start?

New batches run regularly across live online and classroom formats. See upcoming schedules on our website or ask a learning advisor about the next available cohort for ITIL 5 Foundation in Quebec City.

Can I reschedule or transfer my enrolment?

Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in Quebec CityWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

IT Service Roles in Demand in Quebec CityWhy ITIL 5 Skills Pay Off

ITIL 5 Foundation Certification Training in Quebec City

What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Value

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Value

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in Quebec CityDo You Qualify for the ITIL V5 Foundation Exam?

Why ITIL 5 Foundation Is Worth EarningSkills, Recognition and Career Lift

ITIL V5 Foundation Exam Format in Quebec CityWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Quebec City

IT Service Roles in Demand in Quebec CityWhy ITIL 5 Skills Pay Off

SECTORS HIRING

GROWTH TRENDS

Why Quebec City Employers Need ITIL Skills Now

Bilingual Service Desk Pressure

Insurance and Finance Digital Shift

Public Sector Modernisation

Cloud and AI Service Complexity

Service Management Talent Gap

Rising Customer Experience Demands

From Today's Limits to Tomorrow's Role

What ITIL 5 Foundation Changes

How to Get ITIL V5 Founfdation Certified in Quebec City Step-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in This ProgrammeCapabilities for Modern Service Teams

Digital Product and Service Concepts

Value Co-Creation and Outcomes

The Four Dimensions

The ITIL Value System

The Guiding Principles

Lifecycle, Practices and Improvement

Who Should TakeITIL V5 Foundation Certification Training in Quebec City?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Quebec City

ITIL Version 5 Foundation Training Locations in Quebec CityAll our classroom training is now available online at your convenience

Corporate ITIL 5 Training for TeamsIn Quebec City

What Our Learners Say

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