Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. ITIL 5 Foundation certification training in Dortmund gives IT and business professionals across the Ruhr region a clear, recognised first step into modern IT service management. This programme suits service desk staff, IT operations teams, analysts and managers who want a shared language for delivering value in the digital era. You learn how value is co-created, how the four dimensions and seven guiding principles shape decisions, and how the product and service lifecycle works from discovery through to delivery and support. With Dortmund's insurance, logistics and IT-services employers standardising their service practices, ITIL 5-F is a practical way to prove your capability and prepare for the PeopleCert exam. Start your ITIL journey with Invensis Learning and build skills that employers across Germany value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dortmund, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. ITIL 5 Foundation certification training in Dortmund gives IT and business professionals across the Ruhr region a clear, recognised first step into modern IT service management.

    This programme suits service desk staff, IT operations teams, analysts and managers who want a shared language for delivering value in the digital era. You learn how value is co-created, how the four dimensions and seven guiding principles shape decisions, and how the product and service lifecycle works from discovery through to delivery and support.

    With Dortmund's insurance, logistics and IT-services employers standardising their service practices, ITIL 5-F is a practical way to prove your capability and prepare for the PeopleCert exam. Start your ITIL journey with Invensis Learning and build skills that employers across Germany value.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dortmund, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Dortmund designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Dortmund
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Dortmund

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Dortmund
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Dortmund
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in DortmundDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 FoundationOutcomes That Move Your Career Forward

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps individual professionals understand how modern digital services are designed, delivered and improved. The programme suits people moving into IT service management or formalising experience they already have. Whether you support users at a service desk, coordinate IT operations, or analyse and improve services, this training maps your work to a recognised framework that employers understand.

    If you want to prove your capability with a credential valued across Germany and worldwide, ITIL 5-F is a clear, accessible first step. You gain structured knowledge, exam preparation, and a foundation you can build on throughout your career.

    • Earns a globally recognised AXELOS (PeopleCert) credential that travels across employers and sectors
    • Opens entry into service desk, IT operations and service management roles in Dortmund
    • Builds a shared vocabulary for value co-creation and the ITIL Value System
    • Strengthens your grasp of the four dimensions and seven guiding principles
    • Improves day-to-day decision-making across the product and service lifecycle
    • Boosts credibility with insurance, logistics and IT-services employers in the Ruhr region
    • Provides a clear progression path into higher ITIL 5 qualifications
    For Organizations

    For Organizations

    ITIL 5 Foundation group training equips teams with a shared, practical understanding of digital product and service management. It can be delivered for service desks, operations teams, or whole IT functions. For organisations standardising how they deliver and improve services, this training provides a scalable, flexible way to raise capability across the team.

    If your IT function struggles with inconsistent processes or weak links between delivery and strategy, ITIL 5-F gives everyone a common foundation. Teams gain a shared approach to value, governance and continual improvement.

    • Creates a common service management language across teams and departments
    • Connects IT delivery to business value and measurable outcomes
    • Standardises practices across service desk, operations and change
    • Reduces incidents and rework through a continual-improvement mindset
    • Supports digital-transformation programmes with a proven framework
    • Enables tailored training aligned with your service strategy
    • Builds in-house capability that scales across Dortmund and beyond

    ITIL V5 Foundation Exam Format in DortmundWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Dortmund

    The total cost of getting ITIL V5 Foundation certified in Dortmund includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Dortmund delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Dortmund is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in DortmundWhere ITIL 5 Foundation Takes You

    ITIL is the most widely adopted service management framework in Germany, and a Foundation credential is a recognised entry point into IT service roles in Dortmund. The city's insurance, logistics and IT-services employers run large, always-on service operations, so professionals who can speak the language of value, governance and continual improvement are in steady demand, from service desk analyst through to IT service and operations manager.

    EUR 72,500

    Average IT service manager salary, Germany

    per year, Glassdoor 2026

    EUR 68,250

    IT service management field average

    gross per year, jobvector 2026

    EUR 103,059

    Senior IT manager pay, Germany

    8+ years, PayScale 2026

    800+

    IT companies in Dortmund Technology Park

    12,000+ IT staff, TU Dortmund

    SECTORS HIRING

    • —Insurance and Financial Services
    • —IT Services and Software Houses
    • —Logistics and Supply-Chain Technology
    • —Manufacturing and Engineering
    • —Energy and Utilities
    • —Public Sector and Research

    GROWTH TRENDS

    • —Dortmund Technology Park, one of Europe's largest IT centres
    • —Insurance and finance digitalisation led by Signal Iduna and Continentale
    • —Strong logistics-technology and Industry 4.0 cluster
    • —Growing demand for cloud and managed services
    • —Enterprises standardising ITSM practices across teams
    • —Shortage of certified service management professionals

    Sources: Glassdoor, PayScale, jobvector, SalaryExpert (Germany) 2026; TU Dortmund, TechnologieZentrumDortmund.

    What Is Driving ITSM Demand in Dortmund

    Inconsistent Service Practices

    Many Dortmund IT teams run service desk, operations and change with different ad hoc processes, causing rework and slow recovery. ITIL 5-F gives everyone a shared, value-led way of working.

    ITIL 5 Foundation builds a common service language

    Cloud and Managed-Services Sprawl

    As local employers move to cloud and managed services, services multiply faster than governance can keep up. The framework helps teams manage the full product and service lifecycle with control.

    ITIL 5 Foundation builds lifecycle and practice skills

    Insurance and Finance Digitalisation

    Signal Iduna, Continentale and other Dortmund insurers are digitalising customer services at scale, demanding reliable, compliant IT delivery that ITIL practices are designed to support.

    ITIL 5 Foundation builds value co-creation skills

    Logistics-Tech Reliability Demands

    Dortmund's logistics and supply-chain platforms cannot afford downtime, so employers need staff who can keep services stable, measure performance and improve them continually.

    ITIL 5 Foundation builds continual-improvement skills

    Service Management Skills Shortage

    The Ruhr region has deep technical talent but fewer professionals certified in service management. A recognised Foundation credential helps you stand out to local employers.

    ITIL 5 Foundation makes certified talent stand out

    Legacy-To-Digital Transition

    Dortmund's shift from industrial legacy to digital economy puts pressure on IT to modernise services without disruption, exactly the holistic, four-dimensions approach ITIL 5 teaches.

    ITIL 5 Foundation builds the four-dimensions mindset

    Sources: TU Dortmund, TechnologieZentrumDortmund, Business Metropole Ruhr; Glassdoor, jobvector (Germany) 2026.

    ITIL 5 Foundation is more than a certificate. It is a practical foundation for delivering reliable, value-led services. Join professionals across Dortmund building the service management skills employers need. Start your journey today.

    Your Dortmund Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Dortmund's move from industrial legacy to a digital, services-led economy means employers increasingly separate professionals who can manage services from those who only support them. Here is which side of that line you want to be on.

    Today

    Salary capped in support roles with limited leverage in the local market

    After ITIL 5-F

    IT service manager roles in Germany average around EUR 72,500, with operations leadership reaching far higher

    Today

    Overlooked for roles that list an ITIL credential as preferred

    After ITIL 5-F

    Eligible for service management roles across insurance, logistics and IT services in the Ruhr region

    Today

    Confident at the technical task, but missing the service management framing

    After ITIL 5-F

    Fluent in the ITIL Value System and the practices that keep services reliable

    You earn your ITIL 5 Foundation

    Before

    Service experience that is hard to prove without a recognised qualification

    Now you have

    A globally recognised AXELOS (PeopleCert) credential employers in Dortmund know

    Before

    Stuck in a support role with no formal service management standing

    Now you have

    A clear route into service management and IT operations roles

    Before

    Working with ad hoc processes that differ from team to team

    Now you have

    A shared vocabulary for value, governance and continual improvement

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A portable credential that travels across sectors and across Germany

    "The gap between supporting IT and managing services is increasingly a recognised framework, and the employers that matter already work that way."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, jobvector (Germany) 2026.

    How to Get ITIL V5 Founfdation Certified in Dortmund Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Dortmund is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This ProgrammeFrom the ITIL Value System to Everyday Practice

    By the end of the programme you can explain modern digital service management, apply the ITIL guiding principles and four dimensions, and describe the product and service lifecycle, the skills the ITIL 5 Foundation exam assesses and that employers expect on the job.

    Digital Product and Service Concepts

    Explain what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management. This is the answer to what you will learn in ITIL 5 Foundation: a working grasp of the concepts that underpin every other topic.

    Value Co-Creation and Sustainability

    Describe how value is co-created with consumers and stakeholders, and how to weigh outcomes, costs, risks, experience and sustainability when designing and delivering services.

    The Four Dimensions

    Apply the four dimensions of product and service management, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of any service.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt practices to real-world digital environments.

    Lifecycle, Practices and Improvement

    Walk through the product and service lifecycle from discovery to delivery and support, explore key ITIL management practices, and apply continual improvement and value stream thinking.

    Who Should TakeITIL V5 Foundation Certification Training in Dortmund?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Training in DortmundYour Accredited Training Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building service management capability and preparing for the PeopleCert exam. Our programmes combine experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning group training for your team in Dortmund, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. As a trusted ITIL 5 Foundation training company in Dortmund, we bring the same standards to every learner and every team.

    • Accredited training partner aligned with AXELOS (PeopleCert) standards and courseware
    • Experienced trainers with real-world IT service management practice
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware, practice questions and exam preparation support
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and security
    • Dedicated learner support before, during and after training
    • Local and regional delivery for teams across Dortmund and Germany
    • Trusted by professionals and organisations across multiple industries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in DortmundInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Dortmund

    Hotel NH Dortmund Königswall 1, 44137 Dortmund, Germany

    ITIL Version 5 Foundation Training Location in Dortmund

    Leonardo Dortmund Burgwall 11-13, 44135 Dortmund, Germany

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    Corporate ITIL 5 Foundation Training in DortmundFor Your Teams

    Untitled

    • Suitable for small, medium and large IT teams
    • Customised training schedules built around team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with relevant service management expertise
    • Role-based examples drawn from local industry contexts
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Dortmund and Germany

    Trusted by Teams Across Dortmund

    Signal IdunaAdessoMaternaWiloContinentaleAmprion

    What Our Learners Say

    Untitled

    Clear, Practical and Exam-Ready

    "The trainer made the ITIL Value System and the guiding principles genuinely easy to follow. I walked into the PeopleCert exam confident and now use the same language with my service desk team every day."

    Lukas Brandt

    IT Support Analyst

    Untitled

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    Helped Me Step up into Service Management

    "I moved from a help desk role into service management after this course. The four dimensions and lifecycle topics finally connected the work I was already doing to a framework employers in Dortmund recognise."

    Mariam Yilmaz

    Service Desk Team Lead

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    Relevant to the Job, Not Just the Exam

    "Well-structured sessions and useful practice questions. The continual-improvement content was the most relevant part for my day-to-day work coordinating IT operations."

    Jonas Fischer

    IT Operations Coordinator

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    A Common Language for the Whole Team

    "We trained a mixed team of analysts and managers. Everyone came away with a shared service management vocabulary, which has noticeably reduced friction between our support and operations groups."

    Katharina Vogel

    IT Service Management Lead, Insurance Sector

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    Tailored Corporate Training That Delivered

    "The corporate delivery was flexible around our shift patterns and the trainer tailored examples to our logistics environment. Our incident handling has become more consistent since the training."

    Stefan Bergmann

    Head of IT Operations, Logistics Sector

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

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    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering modern digital product and service management. It is designed for IT and business professionals at any stage, including service desk staff, IT operations teams, analysts and managers in Dortmund.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering modern digital product and service management. It is designed for IT and business professionals at any stage, including service desk staff, IT operations teams, analysts and managers in Dortmund.

    Is ITIL 5 Foundation worth it for my career in Dortmund?

    Yes. ITIL is the most widely adopted service management framework in Germany, and a Foundation credential is a recognised entry point into service roles. Dortmund's insurance, logistics and IT-services employers value certified professionals, with IT service manager roles averaging around EUR 72,500 per year.

    Do I need any prior experience to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management knowledge is required, which makes it an accessible first step for both IT and business professionals.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as specified by PeopleCert.

    Who is the governing body for ITIL 5 Foundation?

    ITIL is owned by AXELOS, and PeopleCert is now the sole publisher and examination body for all ITIL qualifications. All exams are delivered through PeopleCert, either online or at authorised test centres.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes instructor-led sessions, AXELOS (PeopleCert) aligned courseware, practice questions, quizzes and exam preparation support, plus learner support throughout. Speak with a learning advisor for a detailed breakdown and to request a quote.

    How much does ITIL 5 Foundation training cost in Dortmund?

    Pricing varies by format and whether the exam is bundled, so course fees in Dortmund are available on request. The PeopleCert exam fee is set by PeopleCert and can be billed separately. Contact us for current pricing and group options.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the PeopleCert exam with training, while others quote it separately. PeopleCert sets the exam fee, which varies by region and channel. Ask an advisor which option suits you.

    Do you offer group or corporate pricing for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and whole IT functions. Get a group quote for your team in Dortmund.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that works best for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and it is delivered online with PeopleCert proctoring or at an authorised test centre.

    What is the passing score for the ITIL 5 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. The exam tests knowledge and comprehension of the ITIL 5 concepts, so broad understanding across all topics matters most.

    How is the ITIL 5 Foundation exam delivered?

    The exam is delivered by PeopleCert, either through online proctoring available 24/7 or at a PeopleCert authorised test centre. You can choose whichever option is more convenient for you in Dortmund.

    What if I do not pass the exam on the first attempt?

    If you do not pass first time, you can re-sit the PeopleCert exam. Our trainers provide preparation support and practice questions to help you feel ready. Confirm the current re-sit policy and fee with PeopleCert before booking.

    Which version of ITIL is the exam based on?

    The exam is based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert). It reflects the current ITIL 5 framework, including the ITIL Value System and digital product and service management.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds concepts from the ground up and includes practical examples and practice questions to support understanding.

    What learning materials are provided?

    You receive AXELOS (PeopleCert) aligned courseware, practice questions, quizzes and revision aids to support your preparation. These materials map directly to the ITIL 5 Foundation syllabus and exam topics.

    Are there practice questions and mock assessments?

    Yes. The programme includes practice questions and topic-wise quizzes that mirror the exam format. They help you identify weak areas, build recall and walk into the PeopleCert exam with confidence.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert), so you study the latest concepts including the ITIL Value System and value stream management.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Dortmund?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training. Choose the format that fits your schedule and learning style. See upcoming batches to get started.

    How soon can I start the training?

    New batches run regularly in both live virtual and classroom formats. Check the upcoming schedules for the next available dates, or speak with an advisor to find a batch that suits your timing in Dortmund.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team and they will arrange a suitable batch for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.