ITIL 5 Foundation Certification Training in Tokyo

From Study to Certified

Build modern, digital-era IT service management skills with instructor-led ITIL 5 Foundation training in Tokyo. Aligned to AXELOS (PeopleCert) and the ITIL 5 (Version 5.0) syllabus, this course prepares IT and business professionals to co-create value, master the ITIL Value System, and pass the ITIL 5 Foundation exam, in flexible live virtual and onsite formats that fit working schedules.

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Build Modern IT Service Skills with ITIL 5 in Tokyo

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JPY 220000

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and our ITIL 5 Foundation Certification Training in Tokyo prepares you to earn it with confidence. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices organisations use to co-create and continually improve value.

ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted IT service management framework, updated for the digital era with a product and service lifecycle focus and a dedicated topic on Value Stream Mapping and Management. For Tokyo professionals working across large system integrators, banks and manufacturers, it signals current, credible ITSM knowledge.

Whether you are new to ITIL or moving up from ITIL 4, this course gives you a recognised, digital-first credential. Start your ITIL 5 journey with Invensis Learning and prove your skills to employers across the capital.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Tokyo designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Tokyo
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Tokyo

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Tokyo
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Tokyo
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in TokyoDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why ITIL 5 Foundation Is Worth EarningThe Payoff for You and Your Team

For Individuals

ITIL 5 Foundation training helps IT and business professionals build modern service management capability and prepare for the ITIL 5 exam. The course suits service desk analysts, IT operations staff, developers, product owners and ITIL 4 holders who want the current credential. Whether you are formalising your ITSM knowledge, switching into service management, or supporting digital services in IT, BFSI or manufacturing, this training builds skills that Tokyo employers recognise.

If you want a recognised, digital-first credential that travels across sectors, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the guiding principles, and structured exam preparation on a supported path to certification.

Earn a globally recognised, digital-era ITSM credential from AXELOS (PeopleCert)
Stand out in Tokyo's competitive IT job market with current ITIL 5 knowledge
Build fluency in the ITIL Value System and the product and service lifecycle
Open doors to service desk, service delivery and IT operations roles
Apply the seven guiding principles to real digital service decisions at work
Prepare thoroughly for the 40-question, 60-minute ITIL 5 Foundation exam
Position yourself as a candidate for higher ITIL 5 qualifications
Gain a credential valued across Japan's integrators, BFSI and manufacturing

For Organizations

ITIL 5 group training helps organisations build consistent service management capability by equipping teams with the ITIL Value System, four dimensions and management practices. Training can be delivered for IT operations, service desks or whole departments. For organisations modernising legacy systems and scaling digital services, this training provides a scalable, flexible way to raise service quality.

If your teams manage a growing set of digital products and services, ITIL 5 group training creates a shared language for value co-creation, governance and continual improvement across the organisation.

Standardise digital service management practices across your teams
Improve value co-creation and continual improvement across the service lifecycle
Help close the ITSM skills gap amid Japan's IT talent shortage
Align IT delivery with strategy using value stream thinking
Upskill teams with flexible live virtual or onsite training in Tokyo
Build a shared ITIL 5 language across IT operations and support
Strengthen governance and service quality for your customers
Support certification-led career paths that aid retention

ITIL V5 Foundation Exam Format in TokyoWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Tokyo

The total cost of getting ITIL V5 Foundation certified in Tokyo includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Tokyo delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Tokyo is JPY 220000

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where ITIL 5 Skills Take Your Career in TokyoRoles, Demand and Pay

ITIL 5 Foundation has become a practical marker of current ITSM knowledge across Tokyo, valued by system integrators, banks, manufacturers and telecoms that run large digital service operations. As Japan tackles a deep IT talent shortage and accelerates digital transformation, certified service management professionals are in demand from the service desk to IT operations leadership. Here is what the Tokyo market is telling us right now.

¥11.9M

Average IT Manager salary, Tokyo

per year, Glassdoor 2026

¥14.6M

IT Operations Manager salary, Tokyo

average, SalaryExpert 2026

220,000

IT talent shortfall, Japan

projected by 2026, METI

$74.9B

Japan IT services market

2026, 11.3% CAGR

SECTORS HIRING

—IT Services and System Integration
—Banking, Financial Services and Insurance
—Manufacturing and Automotive
—Telecommunications and Media
—Government and Public Sector DX
—Retail and E-commerce Platforms

GROWTH TRENDS

—Japan facing a 220,000 IT talent shortfall by 2026
—Tokyo digital-professional deficit forecast near 430,000
—Digital transformation modernising legacy service estates
—AI, automation and cloud reshaping service delivery
—Cybersecurity and reliability raising ITSM standards
—Ageing workforce driving demand for structured practices

Sources: Glassdoor, SalaryExpert, PayScale (Japan) 2026; METI and Japan Economic Research Center (talent shortage); Mordor Intelligence (Japan IT services market, 2026).

Designation

ITIL Version 5 Foundation Certified Professionals in Tokyo : Salary Insights and Trends

Hiring Companies in Tokyo

¥3860K

Min

¥5350K

Average

¥6420K

Max

ERI SalaryExpert (Tokyo) 2026

FujitsuNECIBM JapanSCSK

Source: Fujitsu · NEC · IBM Japan · SCSK

What Is Driving ITSM Demand Across Tokyo

A Deepening IT Talent Shortage

Japan faces a shortfall of around 220,000 IT professionals by 2026, with Tokyo's digital-talent deficit forecast near 430,000. Certified, current ITSM skills are scarce and highly sought after.

ITIL 5 makes certified service professionals stand out

The Digital Transformation Push

Enterprises modernising legacy systems must keep services reliable through constant change. ITIL 5's product and service lifecycle gives teams a structured way to deliver and improve digital value.

ITIL 5 builds product and service lifecycle skills

AI, Automation and Cloud Shift

GenAI, automation and cloud migration are reshaping how services are run in Tokyo. The four dimensions and value stream management help teams govern this shift without losing service quality.

ITIL 5 builds four-dimension and value stream skills

Rising Security and Reliability Bar

Ransomware pressure and stricter governance raise expectations for incident, change and support practices. ITIL 5 management practices formalise consistent, dependable ways of working.

ITIL 5 formalises management practices

An Ageing IT Workforce

A shrinking working-age population strains IT operations and risks knowledge loss. ITIL 5 practices standardise ways of working so service quality does not depend on a few individuals.

ITIL 5 standardises ways of working

The Legacy-To-Digital Service Gap

Many Japanese firms still run analogue processes alongside new digital products. ITIL 5's value co-creation and continual improvement bridge IT operations to measurable digital outcomes.

ITIL 5 connects operations to digital value

Sources: METI and Japan Economic Research Center (IT talent shortage); Robert Half and TEKsystems Japan IT market trends 2026.

ITIL 5 Foundation is more than a credential. It is a career step for professionals who keep digital services running and improving. Join learners across Tokyo who turn service management skills into recognised capability. Start your journey today.

Your Tokyo Career Transformation

Your ITSM Career Before and After ITIL 5,

The Shift This Credential Delivers

Tokyo's digital service market is expanding as employers modernise legacy systems and race to fill a wide IT talent gap. Increasingly, they separate professionals with current, certified ITSM knowledge from the rest. Here is which side of that line you want to be on.

Today

Pay capped without a recognised ITSM credential in Tokyo's market

After ITIL 5

IT service and operations manager roles in Tokyo average ¥10M to ¥14.6M a year

Today

Pay capped without a recognised ITSM credential in Tokyo's market

Today

Overlooked for roles that list ITIL among preferred skills

After ITIL 5

Eligible for service management roles across integrators, BFSI and manufacturing

Today

Overlooked for roles that list ITIL among preferred skills

Today

Confident in day-to-day support, but not in service governance

After ITIL 5

Fluent in the ITIL Value System and value stream management

Today

Confident in day-to-day support, but not in service governance

You earn your ITIL 5 Foundation

Before

ITSM knowledge based on ITIL 4 or on-the-job habits

Now you have

A current ITIL 5 (Version 5.0) credential from AXELOS (PeopleCert)

Before

ITSM knowledge based on ITIL 4 or on-the-job habits

Before

No structured language for digital service management

Now you have

Command of the seven guiding principles and the four dimensions

Before

No structured language for digital service management

Before

Recognition tied mainly to your current employer

Now you have

A globally portable credential recognised across Japan and worldwide

Before

Recognition tied mainly to your current employer

Before

Unsure how to progress beyond hands-on support work

Now you have

A clear entry point to higher ITIL 5 qualifications

Before

Unsure how to progress beyond hands-on support work

"The gap between running services and managing them well is increasingly a recognised credential, and Tokyo's leading employers already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Glassdoor, SalaryExpert (Tokyo) 2026.

How to Get ITIL V5 Founfdation Certified in Tokyo Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Tokyo is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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The ITIL 5 Skills You Will BuildCapability You Can Apply at Work

This ITIL 5 Foundation training gives you practical command of the nine topic areas in the ITIL 5 (Version 5.0) syllabus. By the end, you can speak the language of digital service management, apply the guiding principles, and prepare confidently for the ITIL 5 Foundation exam.

Digital Product and Service Concepts

Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle keeps that value flowing, the foundation of modern ITSM.

Co-Create Value with Stakeholders

Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

Work Across the Four Dimensions

Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of service management.

Navigate the ITIL Value System

See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

Apply the Seven Guiding Principles

Use the seven guiding principles, from Focus on Value to Optimise and Automate, to make better decisions, collaborate effectively and adapt ITIL to real digital environments.

Manage the Product and Service Lifecycle

Grasp the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

Put ITIL Management Practices to Work

Explore the role of ITIL management practices and official practice guides in enabling consistent, effective ways of working that teams can adapt to their own context.

Map Value Streams and Improve Continually

Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term service performance.

Who Should TakeITIL V5 Foundation Certification Training in Tokyo?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

JPY 220000

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Train for ITIL 5 Foundation with Invensis LearningYour Certification Partner in Tokyo

Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Tokyo who want to build digital service management capability and pass the ITIL 5 exam with confidence. As a PeopleCert Accredited Training Organization, we combine accredited trainers, aligned courseware, flexible delivery and dedicated learner support. As a trusted ITIL Version 5 Foundation training company in Tokyo, we make sure that whether you enrol as an individual or arrange corporate training for your team, you gain a professional learning experience built around practical understanding, real-world application and measurable exam readiness.

PeopleCert Accredited Training Organization delivering aligned ITIL 5 courseware
Experienced, PeopleCert-accredited trainers with real ITSM experience
Flexible live virtual, classroom and onsite formats for Tokyo learners
ISO 9001:2015 quality and ISO 27001:2022 information-security certified
16-hour programme covering all nine ITIL 5 Foundation topic areas
Practice questions, mock exams and first-attempt exam guidance
Dedicated learner support before, during and after training
Corporate group training tailored to your organisation's goals

1-to-1

Doubt-Clearing Sessions

60+

Global Course Portfolio

100+

Countries Served

ISO 9001

Quality Management

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in TokyoAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Tokyo

Keio Plaza Hotel, 1, Nishi-Shinjuku 2-chome, Nishi-Shinjuku, Shinjuku-ku, Tokyo, 160-8330, Japan

ITIL Version 5 Foundation in Tokyo

Grand Hyatt Tokyo, 3, Roppongi 6-chome, Roppongi, Minato-ku, Tokyo, 106-0032, Japan

ITIL Version 5 Foundation in Tokyo

Keio Plaza Hotel, 1, Nishi-Shinjuku 2-chome, Nishi-Shinjuku, Shinjuku-ku, Tokyo, 160-8330, Japan

ITIL Version 5 Foundation in Tokyo

Grand Hyatt Tokyo, 3, Roppongi 6-chome, Roppongi, Minato-ku, Tokyo, 106-0032, Japan

Corporate ITIL 5 Training in TokyoUpskill Your Team at Scale

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Suitable for small, medium and large IT and service teams
Customised schedules aligned with your team's availability
Flexible delivery through onsite, live virtual or hybrid formats
Accredited trainers with real IT service management expertise
Role-based examples relevant to your sector and service estate
Dedicated coordination and support for corporate programmes
Scalable delivery for teams across Tokyo, Japan and global sites

What Our Learners Say

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The Value System Finally Clicked

"The ITIL 5 Foundation course finally made the ITIL Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the 40-question exam knowing exactly what to expect."

Kenji Tanaka

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A Smooth Step up from ITIL 4

"I came from an ITIL 4 background and wanted the current credential. The sessions on the product and service lifecycle and value streams were genuinely useful, and I could apply the guiding principles at work the next week."

Yuki Sato

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Practical and Passed First Time

"Clear, well-paced and very practical. The continual improvement model and the four dimensions are now part of how I think about our operations. I passed on my first attempt thanks to the structured revision."

Aiko Yamamoto

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Stronger Service Delivery Across the Team

"We put our service delivery team through the ITIL 5 Foundation programme. The shared language around value co-creation and management practices improved how the team handles incidents and change. The onsite delivery fitted our schedule well."

Hiroshi Nakamura

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Reliable Corporate Training Partner

"As an L&D lead I needed a provider that could train a mixed group and keep everyone engaged. Invensis coordinated the whole programme, and the ITIL 5 content gave our IT staff a consistent, current framework to work from."

Mei Kobayashi

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4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

General

What is the ITIL 5 Foundation certification?

Who should take ITIL 5 Foundation training in Tokyo?

The course suits IT and business professionals at any stage, including service desk analysts, IT operations staff, developers, product owners, and ITIL 4 holders wanting the current credential. There are no formal prerequisites, so it is open to anyone building modern ITSM knowledge in Tokyo.

Is ITIL 5 Foundation worth it for my career in Tokyo?

Yes. ITIL is the world's most widely adopted ITSM framework, and Tokyo employers value current, certified service management skills amid a wide IT talent shortage. Service and IT operations manager roles in Tokyo average around ¥10M to ¥14.6M a year, and ITIL 5 helps you compete for them.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System for the digital era.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can verify current renewal requirements at peoplecert.org.

Pricing

How much does ITIL 5 Foundation training cost in Tokyo?

Training and exam pricing varies by format, schedule and provider, so it is available on request in Japanese yen. Instructor-led and corporate options are quoted separately from the PeopleCert exam fee. Request a quote and a learning advisor will share current Tokyo pricing.

What is included in the ITIL 5 Foundation course fee?

The fee typically includes ITIL 5 aligned courseware, expert instructor-led sessions, practice questions, mock exams, case studies and learner support, with an exam voucher included in most training and exam packages. Confirm the exact inclusions for your chosen plan when you enrol.

Is the ITIL 5 exam fee included in the training price?

In most training and exam bundles the PeopleCert exam voucher is included, but this depends on the plan you choose. Ask a learning advisor to confirm whether the exam is bundled or billed separately for your enrolment.

Do you offer corporate or group pricing for teams?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and whole departments across Tokyo. Contact us for a tailored quote for your team.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that best suits you or your organisation.

Exam

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam has 40 multiple-choice questions to be answered in 60 minutes. It is closed book with single-answer questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert.

What is the passing score for the ITIL 5 Foundation exam?

The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. Our structured revision, practice questions and mock exams help you prepare across all nine topic areas.

Are there any prerequisites for the ITIL 5 Foundation exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

Where can I take the ITIL 5 Foundation exam?

You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your training and exam package.

What happens if I do not pass on the first attempt?

You can resit the ITIL 5 Foundation exam. Our first-attempt guidance, mock exams and trainer support are designed to help you pass the first time, and a learning advisor can explain the current PeopleCert resit process and any applicable fees.

Course Content

What topics does the ITIL 5 Foundation training cover?

The training covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

What are the seven ITIL guiding principles?

The seven guiding principles are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each at work.

Can a beginner take this course without ITSM experience?

Yes. ITIL 5 Foundation is an entry-level, digital-era introduction with no prerequisites. The training builds concepts from the ground up with practical examples, so beginners and experienced professionals alike can follow it comfortably.

What learning materials are provided?

You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams, plus trainer-led guidance. These resources reinforce the nine topic areas and prepare you for the closed-book, 40-question exam.

Is the courseware aligned with the current ITIL 5 syllabus?

Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0) published by PeopleCert, so you study the current framework and exam content.

Enrollment

How do I enrol in ITIL 5 Foundation training in Tokyo?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

What training formats are available?

We offer online (live virtual) instructor-led training, classroom and onsite training, and self-paced e-learning, plus customised corporate group training. You can choose the format that fits your schedule and learning style in Tokyo.

How long is the ITIL 5 Foundation training?

The programme runs for 16 hours, typically delivered over two full days or across four half-days. This covers all nine topic areas and prepares you for the 40-question, 60-minute exam.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexible options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange the change that suits you.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment before you book.

ITIL V5 Foundation Exam Format in TokyoWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Where ITIL 5 Skills Take Your Career in TokyoRoles, Demand and Pay

ITIL 5 Foundation Certification Training in Tokyo

What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in TokyoDo You Qualify for the ITIL V5 Foundation Exam?

Why ITIL 5 Foundation Is Worth EarningThe Payoff for You and Your Team

ITIL V5 Foundation Exam Format in TokyoWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Tokyo

Where ITIL 5 Skills Take Your Career in TokyoRoles, Demand and Pay

SECTORS HIRING

GROWTH TRENDS

What Is Driving ITSM Demand Across Tokyo

A Deepening IT Talent Shortage

The Digital Transformation Push

AI, Automation and Cloud Shift

Rising Security and Reliability Bar

An Ageing IT Workforce

The Legacy-To-Digital Service Gap

Your ITSM Career Before and After ITIL 5,

The Shift This Credential Delivers

How to Get ITIL V5 Founfdation Certified in Tokyo Step-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

The ITIL 5 Skills You Will BuildCapability You Can Apply at Work

Digital Product and Service Concepts

Co-Create Value with Stakeholders

Work Across the Four Dimensions

Navigate the ITIL Value System

Apply the Seven Guiding Principles

Manage the Product and Service Lifecycle

Put ITIL Management Practices to Work

Map Value Streams and Improve Continually

Who Should TakeITIL V5 Foundation Certification Training in Tokyo?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Train for ITIL 5 Foundation with Invensis LearningYour Certification Partner in Tokyo

ITIL Version 5 Foundation Training Locations in TokyoAll our classroom training is now available online at your convenience

Corporate ITIL 5 Training in TokyoUpskill Your Team at Scale

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