Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, introducing the ITIL Value System and the practices behind modern digital product and service management. It gives IT and business professionals a shared, practical language for creating, delivering and continually improving valuable services. For professionals in Bern, where the federal administration, Swisscom, PostFinance and major insurers run large, always-on IT operations, ITIL 5 Foundation is a recognised first step into IT service management roles. You will learn the seven guiding principles, the four dimensions, the product and service lifecycle, and how value is co-created with customers. There are no formal prerequisites, so the credential suits newcomers and experienced staff alike. Start your ITIL 5 journey with Invensis Learning and prepare for the PeopleCert exam with structured, supportive training.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bern, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, introducing the ITIL Value System and the practices behind modern digital product and service management. It gives IT and business professionals a shared, practical language for creating, delivering and continually improving valuable services.

    For professionals in Bern, where the federal administration, Swisscom, PostFinance and major insurers run large, always-on IT operations, ITIL 5 Foundation is a recognised first step into IT service management roles. You will learn the seven guiding principles, the four dimensions, the product and service lifecycle, and how value is co-created with customers.

    There are no formal prerequisites, so the credential suits newcomers and experienced staff alike. Start your ITIL 5 journey with Invensis Learning and prepare for the PeopleCert exam with structured, supportive training.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bern, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Bern designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Bern
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Bern

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Bern
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Bern
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in BernDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why Getting ITIL 5 Certified Pays OffSkills, Recognition and Career Lift

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you become a confident, credible IT service management practitioner. The certification suits service desk staff, IT support technicians, system administrators and business professionals who want a recognised entry point into ITSM. Whether you are starting your IT career, formalising on-the-job knowledge, or preparing to support services in Bern's federal, telecom or insurance sectors, the course builds skills employers actively look for.

    If you want a globally recognised qualification that proves you understand modern service management, ITIL 5 Foundation is a clear first step. You gain practical knowledge, exam readiness and a credential that travels across sectors and borders.

    • Earn an AXELOS and PeopleCert credential recognised by employers across Switzerland and worldwide
    • Step into service desk, IT support and service-management roles with a respected qualification
    • Speak the common ITSM language used across Bern's public sector, telecom and finance employers
    • Master the ITIL Value System, guiding principles and the product and service lifecycle
    • Improve how you handle incidents, problems and service requests day to day
    • Build a foundation for higher ITIL 5 qualifications and long-term ITSM career growth
    • Sit a short, accessible 60-minute exam with no formal prerequisites
    • Apply continual improvement and value-stream thinking to real services
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build consistent IT service management capability. The training can be delivered for service desks, IT operations teams, and wider business units that depend on reliable digital services. For employers in Bern's public sector, telecom and financial services, a shared ITIL foundation improves service quality, governance and collaboration across teams.

    If your teams run services inconsistently or struggle with downtime, ITIL 5 Foundation training creates a common, practical approach to incidents, problems, requests and continual improvement that scales across the organisation.

    • Standardise IT service management practices across teams and departments
    • Reduce downtime with consistent incident and problem management
    • Strengthen governance, compliance and audit readiness in regulated sectors
    • Align IT services with strategy through the ITIL Value System
    • Build a shared service-management language across distributed teams
    • Support continual improvement and measurable service quality
    • Onboard new IT staff faster with a common framework
    • Enable customised group training aligned with your operating model

    ITIL V5 Foundation Exam Format in BernWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Bern

    The total cost of getting ITIL V5 Foundation certified in Bern includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Bern delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Bern is CHF 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Takes Your Career in BernRoles, Demand and Pay

    ITIL is the most widely recognised IT service management framework in Switzerland, and Bern's status as the federal capital makes service management skills especially valuable. The federal administration, Swisscom, Swiss Post, PostFinance, SBB and leading insurers all run large IT operations that depend on ITIL practices. Demand spans service desk and support roles through to incident, problem and service managers, and here is what the local market is telling us right now.

    CHF 143,862

    Average IT service manager salary, Switzerland

    per year, Glassdoor 2026

    CHF 123,102

    Average IT manager salary, Bern

    per year, Glassdoor 2026

    CHF 81,765

    IT support specialist pay, Switzerland

    average, PayScale 2026

    900+

    IT roles listed in Bern

    Glassdoor, 2026

    SECTORS HIRING

    • —Federal Government and Public Administration
    • —Telecommunications and ICT Services
    • —Banking, Insurance and PostFinance
    • —Transport and Logistics (SBB, Swiss Post)
    • —Life Sciences and Medical Technology
    • —Consulting and Managed IT Services

    GROWTH TRENDS

    • —Bern as federal capital concentrates large public-sector IT operations
    • —Swisscom and state enterprises run major service-desk functions
    • —Digital transformation across cantonal and federal administration
    • —ITIL widely adopted as the public-sector ITSM standard
    • —Insurers and MedTech firms scaling their IT service teams
    • —Shortage of certified ITSM professionals across Switzerland

    Sources: Glassdoor, PayScale, SalaryExpert, ERI (Switzerland) 2026; Canton of Bern economic data; AXELOS and PeopleCert.

    What Is Fuelling Demand for ITIL Skills in Bern?

    Public-Sector IT Complexity

    Bern's federal and cantonal administration run sprawling IT estates serving citizens and staff. ITIL gives these teams a standard, auditable way to manage services at scale.

    ITIL standardises service management

    Always-On Telecom Services

    Swisscom and other operators must keep services running around the clock. ITIL incident and problem management practices help teams cut downtime and restore services faster.

    ITIL builds incident and problem skills

    Regulated Financial Services

    PostFinance, insurers and banks face strict compliance demands. ITIL governance and management practices bring the repeatable, auditable control these sectors require.

    ITIL strengthens governance

    Inconsistent Tools and Processes

    Many Bern enterprises run service management inconsistently across teams. A shared ITIL foundation creates one language and framework that improves collaboration and quality.

    ITIL gives a common language

    Shortage of Certified ITSM Talent

    Demand for certified service-management professionals outstrips supply across Switzerland. An ITIL 5 Foundation credential helps you stand out to local employers.

    ITIL makes you stand out

    Pressure to Control IT Costs

    With budgets under scrutiny, value-stream thinking and continual improvement help organisations remove waste and deliver more value from existing IT services.

    ITIL builds continual improvement skills

    Sources: Canton of Bern economic data; Glassdoor, PayScale (Switzerland) 2026; AXELOS and PeopleCert ITIL adoption.

    ITIL 5 Foundation is more than a credential. It is a practical toolkit for the service management challenges Bern's employers face every day. Start your ITSM journey today.

    Your Bern Career Transformation

    Your IT Service Career, Before and After ITIL 5

    The Shift Bern Employers Notice

    Bern's public sector, telecom and financial-services employers increasingly expect IT staff to understand ITIL. Here is what changes once you are certified, and which side of that line you want to be on.

    Today

    IT support pay in Switzerland averages around CHF 82,000 with limited leverage

    After ITIL 5

    Service-management roles in Bern reach CHF 123,000 and above as you progress

    Today

    Overlooked for service-management roles that list ITIL as preferred

    After ITIL 5

    Eligible for incident, problem and service-manager roles across public sector and telecom

    Today

    Strong on fixing issues, but missing a structured ITSM framework

    After ITIL 5

    Fluent in the ITIL Value System and able to standardise service delivery

    You earn your ITIL 5 Foundation

    Before

    No formal IT service management qualification on your CV

    Now you have

    A recognised AXELOS and PeopleCert credential valued across Switzerland

    Before

    Learned service processes on the job, with gaps in the framework

    Now you have

    A complete view of the product and service lifecycle and guiding principles

    Before

    Limited recognition when changing employer or sector

    Now you have

    A globally portable credential that travels across sectors and borders

    Before

    Reacting to issues without a shared, structured method

    Now you have

    Practical tools for incidents, problems and continual improvement

    "In Bern's public sector and telecom employers, knowing ITIL is increasingly expected, and the professionals who hold the credential are the ones who get the call."

    Join 50,000+ professionals who trained with Invensis Learning and advanced their careers.

    Sources: Glassdoor, PayScale, SalaryExpert (Switzerland) 2026.

    How to Get ITIL V5 Founfdation Certified in Bern Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Bern is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The Skills You Will Build in This ITIL 5 CourseFrom Guiding Principles to Daily Practice

    This ITIL 5 Foundation course teaches the core concepts of modern IT service management, from the ITIL Value System to the practices that keep services running. By the end you can speak the language of ITSM and contribute to better service outcomes from day one.

    The ITIL Value System

    Understand how guiding principles, governance, the value chain, management practices and continual improvement combine to create and deliver value. This is the central model in ITIL 5 and the lens for everything that follows.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make better, more practical service decisions in any organisation.

    The Four Dimensions of Service Management

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to managing products and services.

    The Product and Service Lifecycle

    Follow products and services from discovery and design through build, operation, delivery and support, and see how each stage works together to create value.

    ITIL Management Practices

    Learn how core practices such as incident, problem and service request management drive consistent, reliable services that users and customers can depend on.

    Continual Improvement and Value Streams

    Use continual improvement and value stream mapping to remove waste, raise quality and keep services aligned to changing needs over time.

    Who Should TakeITIL V5 Foundation Certification Training in Bern?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Foundation in BernYour Accredited Partner

    Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams in Bern who want to build IT service management capability and pass the PeopleCert exam with confidence. Our programmes combine experienced, accredited trainers, structured courseware, practice questions and dedicated learner support. As a trusted ITIL Version 5 Foundation training company in Bern, Invensis Learning supports you whether you enrol as an individual or arrange corporate training for your team, with flexible live online and classroom formats, ISO-certified quality, and a clear path from study to certification.

    • Accredited training aligned to the latest ITIL 5 Foundation syllabus
    • Experienced, certified trainers with real IT service management experience
    • Flexible online (live virtual) and classroom training options
    • Practice questions, mock exams and structured exam-readiness support
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Customised corporate training for teams across Bern and Switzerland
    • A clear, supported path from study to certification

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BernInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Bern

    Novotel Bern Expo, Am, Guisanpl. 2, 3014 Bern, Switzerland

    ITIL Version 5 Foundation Training Location in Bern

    Hotel Savoy Bern, Neuengasse 26, 3011 Bern, Switzerland

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    Corporate ITIL 5 Training for Bern TeamsUpskill Your IT Teams

    Untitled

    • Customised ITIL 5 training for IT service teams of any size
    • Flexible onsite, live online or hybrid delivery in Bern
    • Schedules aligned to your team's availability
    • Accredited trainers with public-sector and telecom experience
    • Role-based examples and continual-improvement workshops
    • Dedicated coordination and learner progress tracking
    • Scalable delivery across Bern and global locations

    Leading Bern Employers

    SwisscomSwiss PostPostFinanceSBBSympanyYpsomed

    What Our Learners Say

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    Passed First Time and Using It at Work

    "The course made the ITIL Value System and guiding principles genuinely easy to follow. I passed the PeopleCert exam first time and now use the incident and problem practices on the service desk every day."

    Lukas Brunner

    IT Support Specialist

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    A Confident Start in ITSM

    "As someone new to IT service management, I found the trainer clear and patient. The mock exams matched the real exam closely and gave me the confidence to sit it. A great entry point into ITSM."

    Sophie Marti

    Service Desk Analyst

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    Practical and Well Structured

    "The four dimensions and the product and service lifecycle finally made sense after this training. I came away with practical ideas I could apply straight away in my support role."

    Daniel Keller

    Systems Administrator

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    Consistent Practice Across the Team

    "We trained our service-desk team with Invensis Learning and the impact was immediate. Everyone now shares the same ITIL language, and our incident handling has become far more consistent."

    Andrea Schneider

    IT Service Delivery Lead, Public Sector

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    Tailored Training That Delivered

    "The corporate sessions were tailored to our insurance environment and scheduled around our shifts. Certifying the team at foundation level has improved governance and reduced service disruptions."

    Martin Weber

    Head of IT Operations, Insurance Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the ITIL Value System, the guiding principles and modern digital product and service management, and suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the ITIL Value System, the guiding principles and modern digital product and service management, and suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Bern?

    Yes. Bern's federal administration, Swisscom, PostFinance and major insurers run large IT operations that rely on ITIL practices, so a recognised ITSM credential helps you stand out and move into service-management roles. Talk to a learning advisor to plan your path.

    Who should take the ITIL 5 Foundation course?

    The course suits service desk staff, IT support technicians, system administrators, and business professionals who work with digital services. It is also a strong first step for anyone moving into IT service management or planning higher ITIL 5 qualifications.

    Do I need prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or ITSM knowledge is required, which makes it accessible to newcomers as well as experienced IT staff.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the ITIL 5 syllabus, practice questions, mock exams, learner support and a course completion record. Speak with a learning advisor to confirm what is included in your chosen format.

    How much does ITIL 5 Foundation training cost in Bern?

    Pricing depends on the training format and whether the exam is bundled, so it is available on request. Contact us for a tailored quote for live online, classroom or corporate training in Bern.

    Is the PeopleCert exam fee included in the price?

    The exam can be bundled with training or purchased separately. PeopleCert prices the exam by region and channel, so confirm the current fee when you enrol. Ask about training-plus-exam packages for the best value.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations teams and wider business units. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice questions and a 60-minute duration. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert.

    How many questions are on the exam and what is the pass mark?

    There are 40 questions, and the pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. The exam lasts 60 minutes.

    How is the ITIL 5 Foundation exam delivered?

    You can take the exam online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options use the same syllabus and format.

    What if I do not pass the exam the first time?

    You can resit the exam if needed. Our training includes practice questions and mock exams to build your readiness, and a learning advisor can guide you on rebooking through PeopleCert.

    Which syllabus version is the exam based on?

    The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert. Our courseware is kept aligned to this version.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a complete beginner take this course?

    Yes. There are no prerequisites, and the course is designed to build understanding from the ground up. Trainers explain each concept with practical examples, so beginners and experienced staff both benefit.

    Are practice questions and mock exams included?

    Yes. The programme includes practice questions and full mock exams mapped to the ITIL 5 Foundation syllabus, helping you identify weak areas and build confidence before the real exam.

    What learning materials and resources are provided?

    You receive accredited courseware aligned to the ITIL 5 syllabus, along with practice questions, mock exams and supporting study aids. Session recordings or post-training resources are available where the format allows.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert, so you study the most up-to-date concepts and terminology.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Bern?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right option.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start the training?

    New batches run regularly for both live online and classroom formats. Self-paced learning lets you start straight away. See upcoming schedules or talk to a learning advisor to find the next available start date.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment.