ITIL Version 5 Foundation Certification Training in Plovdiv

Walk Out Certified

Move from delivering IT tasks to managing digital products and services with accredited ITIL 5 Foundation training. This AXELOS and PeopleCert aligned programme helps professionals across Plovdiv learn the ITIL Value System and prepare for the 40-question Foundation exam, in flexible live online and classroom formats.

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Build Modern IT Service Skills with ITIL 5 in Plovdiv

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EUR 1630

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert, and ITIL Version 5 Foundation certification training in Plovdiv is the supported route to earning it. The credential introduces digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and improve value.

The course is aligned to the ITIL 5 Foundation (Version 5.0) syllabus and prepares you for the PeopleCert Foundation exam, which has 40 multiple-choice questions and a 65% pass mark. You learn value co-creation, the four dimensions, the seven guiding principles, the product and service lifecycle, management practices and continual improvement.

Delivered in live online and classroom formats, the training suits IT support staff, analysts and professionals across Plovdiv's manufacturing, outsourcing and shared services employers. You also get practice questions, exam guidance and learner support to move from study to certified with a clear path.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Plovdiv designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Plovdiv
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Plovdiv

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Plovdiv
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Plovdiv
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in PlovdivDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

BenefitsOf ITIL 5 Foundation Certification

For Individuals

ITIL 5 Foundation training helps professionals build practical service management capability and prepare for the PeopleCert Foundation exam. It suits IT support staff, analysts, coordinators and anyone moving into service roles. Whether you are starting in IT, formalising on-the-job knowledge, or supporting digital operations in manufacturing, outsourcing or shared services, this training builds skills that match what Plovdiv employers expect.

If you want to prove modern service management skills with a globally recognised credential, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System knowledge, exam preparation and a supported path from learning to certification.

Validates modern IT service management skills employers look for
Opens roles from service desk analyst to IT service manager
Builds command of the ITIL Value System and guiding principles
Gives you a globally recognised AXELOS and PeopleCert credential
Helps you stand out in Plovdiv's competitive IT job market
Provides a clear first step into the wider ITIL 5 scheme
Strengthens confidence to run services in a structured way
Adds a portable certification valid for three years

For Organizations

ITIL 5 group training helps organisations raise service management maturity by equipping teams with a shared framework and practical skills. It can be delivered for IT departments, service desks or shared services centres. For employers connecting IT delivery to business strategy and improving service reliability, this training provides a scalable, flexible solution.

If your teams run IT services in different ways, ITIL 5 group training creates a shared service management language. Staff gain a standardised approach to value, practices and continual improvement.

Builds a consistent service management approach across teams
Improves incident, change and request handling reliability
Connects IT delivery to business value and outcomes
Standardises practice across sites and shared services centres
Enables customised training aligned with your operations
Supports measurable service performance and fewer outages
Offers flexible delivery for onsite and distributed teams
Strengthens in-house service management capability

ITIL V5 Foundation Exam Format in PlovdivWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Plovdiv

The total cost of getting ITIL V5 Foundation certified in Plovdiv includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Plovdiv delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Plovdiv is EUR 1630

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Which Roles ITIL 5 Opens in PlovdivDemand, Sectors and Earning Power

ITIL 5 Foundation has become a practical marker of service management capability across Plovdiv, valued by the manufacturing, outsourcing and shared services employers clustered around the Trakia Economic Zone and the city's growing software sector. As these organisations digitise operations and standardise IT delivery, professionals who understand the ITIL Value System are increasingly sought after, from service desk analyst through to IT service manager. Here is what the local market is telling us right now.

EUR 19,200

Average IT support salary, Plovdiv area

per year gross, PayScale and SalaryExpert 2026

EUR 33,600

IT service manager salary, Bulgaria

average gross, Glassdoor 2026

200+

Companies in Trakia Economic Zone

employing 45,000+, Trakia Economic Zone

80,000+

Skilled IT professionals in Bulgaria

national talent pool, industry 2026

SECTORS HIRING

—Manufacturing and Engineering (Trakia Economic Zone)
—IT Outsourcing and Software Services
—BPO and Shared Services Centres
—Automotive and Electronics Components
—Logistics and Distribution
—Banking and Back-Office Services

GROWTH TRENDS

—Trakia Economic Zone drawing Industry 4.0 investment
—Nearshoring to Bulgaria for EU-based IT delivery
—Euro adoption in 2026 lifting investor confidence
—Shared services centres standardising IT operations
—Cost-competitive, English-speaking IT talent pool
—Service management maturity rising across employers

Sources: PayScale, SalaryExpert, Glassdoor, Zaplatomer (Bulgaria) 2026; Trakia Economic Zone; TechBehemoths 2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Plovdiv : Salary Insights and Trends

Hiring Companies in Plovdiv

EUR11K

Min

EUR14K

Average

EUR19K

Max

PayScale and SalaryExpert (Bulgaria) 2026

Proxiad BulgariaTTECUran Company

Source: Proxiad Bulgaria, TTEC, Uran Company

Why ITIL Skills Are in Demand Across Plovdiv

Factories Going Digital

Manufacturers across the Trakia Economic Zone are adopting Industry 4.0 systems, yet many lack a standard way to run IT services. ITIL 5 helps teams keep digital operations stable and measurable.

ITIL 5 gives teams a shared service language

Outsourcing Demands Consistency

Plovdiv's software and outsourcing firms serve EU clients who expect predictable quality. ITIL 5 practices help providers deliver consistent incident, change and request management that wins contracts.

ITIL 5 builds reliable service delivery

Shared Services Need Maturity

International shared services centres in Bulgaria run finance, HR and IT back offices at scale. Standardised ITIL processes cut downtime and make service performance something teams can prove.

ITIL 5 makes service performance measurable

Plenty of Coders, Few Service Leaders

Bulgaria has a deep pool of developers but far fewer professionals trained in structured service management. An ITIL 5 credential helps you stand out for incident, problem and service-delivery roles.

ITIL 5 helps you stand out

Sources: Trakia Economic Zone; TechBehemoths, Clutch (Bulgaria) 2026; European Central Bank (euro adoption).

ITIL 5 Foundation is more than a certificate. It is a practical edge for service management careers in Plovdiv. Join professionals who run IT services to a standard, and start your journey with Invensis Learning today.

Your Plovdiv Career Transformation

Your Career Before and After ITIL 5

The Shift Plovdiv Employers Notice

Plovdiv's manufacturing, outsourcing and shared services employers are digitising fast, and they increasingly separate certified service management talent from the rest. Here is which side of that line you want to be on.

Today

Pay capped in a support role with limited room to negotiate

After ITIL 5

IT service manager roles in Bulgaria average around EUR 33,600 gross, with senior service leaders earning more

Today

Pay capped in a support role with limited room to negotiate

Today

Shortlisted less often for roles that ask for ITIL knowledge

After ITIL 5

Eligible for service desk, incident, change and service-delivery roles across Plovdiv employers

Today

Shortlisted less often for roles that ask for ITIL knowledge

Today

Strong on fixing tickets, but processes still feel ad hoc

After ITIL 5

Fluent in the ITIL Value System and able to run services in a consistent, measurable way

Today

Strong on fixing tickets, but processes still feel ad hoc

You earn ITIL 5 Foundation

Before

Service management know-how based on habit, not a recognised standard

Now you have

A globally recognised AXELOS and PeopleCert credential employers trust

Before

Service management know-how based on habit, not a recognised standard

Before

Stuck in a reactive support role with no clear path up

Now you have

A route into incident, change and IT service management roles

Before

Stuck in a reactive support role with no clear path up

Before

Limited shared vocabulary with the wider IT and business teams

Now you have

The ITIL language of value, practices and guiding principles

Before

Limited shared vocabulary with the wider IT and business teams

Before

Recognition tied to your current employer or sector

Now you have

A portable certification that travels across sectors and borders

Before

Recognition tied to your current employer or sector

"The gap between fixing IT issues and managing services to a standard is increasingly a recognised credential, and Plovdiv's leading employers already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Glassdoor, PayScale, SalaryExpert (Bulgaria) 2026.

How to Get ITIL V5 Founfdation Certified in Plovdiv Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Plovdiv is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Capabilities You Will Build with ITIL 5Skills You Can Apply from Day One

Skills covered in ITIL 5 Foundation span the full digital service value system, from co-creating value to running the product and service lifecycle. By the end of the programme you can speak the language of modern service management and apply it at work.

Digital Product and Service Concepts

Explain how digital products and services create value across their lifecycle, and how continual improvement keeps that value flowing in modern IT environments.

Value Co-Creation with Stakeholders

Describe how value is co-created with consumers and partners by balancing outcomes, costs, risks, experience and sustainability, rather than delivered by the provider alone.

The Four Dimensions of Management

Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of service delivery.

The ITIL Value System and Principles

Use the ITIL Value System and the seven guiding principles to make better decisions, collaborate across teams and adapt practices to real digital work.

The Product and Service Lifecycle

Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they connect to create value.

Management Practices and Improvement

Explore key ITIL management practices, continual improvement and value stream mapping so you can spot waste and raise service performance.

Who Should TakeITIL V5 Foundation Certification Training in Plovdiv?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

EUR 1630

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Your ITIL 5 Training Partner in PlovdivAccredited, Expert-Led and Outcome-Focused

As a trusted ITIL Version 5 Foundation training company in Plovdiv, Invensis Learning delivers accredited ITIL 5 training for individuals and organisations that want to build real service management capability and pass the PeopleCert Foundation exam. Our programmes combine certified trainers, flexible delivery, structured courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Plovdiv, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

Accredited training aligned to the AXELOS and PeopleCert ITIL 5 syllabus
Experienced, certified trainers with real IT service management backgrounds
Flexible live online and classroom formats that fit working schedules
Structured courseware, practice questions and exam-focused guidance
Dedicated learner support before, during and after the training
ISO 9001 and ISO 27001 certified quality and information security
Trusted by professionals and teams across more than 100 countries
Corporate and group training tailored to your organisation

ISO 9001

Quality Management

200K+

Professionals Trained

12M+

Hours of Training Delivered

Flexible Learning Modes

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in PlovdivAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Plovdiv

Grand Hotel Plovdiv, kv. Karshiyaka, Severen, Plovdiv, 4003, Bulgaria

ITIL Version 5 Foundation in Plovdiv

Imperial Plovdiv Hotel & SPA, Plovdiv

ITIL Version 5 Foundation in Plovdiv

Grand Hotel Plovdiv, kv. Karshiyaka, Severen, Plovdiv, 4003, Bulgaria

ITIL Version 5 Foundation in Plovdiv

Imperial Plovdiv Hotel & SPA, Plovdiv

Corporate ITIL 5 Training in PlovdivBuilt for Your Teams

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Suitable for small, medium and large teams
Customised schedules built around team availability
Delivery through live virtual, onsite or hybrid formats
Certified trainers with IT service management expertise
Role-based, industry-relevant examples and exercises
Dedicated coordination and learner support for groups
Scalable delivery for teams across Bulgaria and beyond

What Our Learners Say

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Passed First Time and Applied It at Work

"The ITIL 5 Foundation course finally made service management click for me. The trainer used real incident and change examples, I passed the exam on my first attempt, and I now lead our request process with confidence."

Georgi Dimitrov

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Practical and Exam-Ready

"Clear, well-paced sessions on the ITIL Value System and the four dimensions. The practice questions matched the real exam closely, and the concepts already help me handle tickets more methodically."

Mariya Petrova

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A Great Start for a New IT Career

"As someone new to IT service management, I found the live online format easy to follow. The guiding principles gave me a framework I use every day to prioritise my work."

Ivan Kolev

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Standardised Service Management Across Our Sites

"We trained a mixed team on ITIL 5 to standardise how we run IT services across sites. Invensis Learning tailored the examples to our operations, and our incident handling is noticeably more consistent."

Nadia Stoyanova

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A Shared Language for Our Service Desk

"The corporate sessions gave our service desk a shared language for change and problem management. Scheduling around our delivery shifts was easy, and the trainer was excellent throughout."

Dimitar Angelov

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4.6

Ratings

100K+

Happy Learners

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Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value in modern IT environments.

General

What is the ITIL 5 Foundation certification?

Who should take ITIL 5 Foundation in Plovdiv?

The certification suits IT support staff, analysts, coordinators and anyone moving into service roles. In Plovdiv it is popular with professionals in manufacturing, IT outsourcing and shared services centres who want a recognised service management credential.

Is ITIL 5 Foundation recognised in Bulgaria?

Yes. ITIL is a globally recognised AXELOS and PeopleCert framework valued by employers across Bulgaria and worldwide, including the manufacturing, outsourcing and shared services organisations active in and around Plovdiv.

Do I need experience or prerequisites for ITIL 5 Foundation?

No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. It is designed as the entry point to the ITIL 5 scheme, so beginners and experienced IT professionals can both take it.

How long is the ITIL 5 Foundation certification valid?

The certification is valid for three years. To keep it current, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

Pricing

How much does ITIL 5 Foundation training cost in Plovdiv?

Training fees vary by format and schedule, so the exact price is available on request. Fees are quoted in euros following Bulgaria's 2026 euro adoption, and the PeopleCert exam is billed separately. Request a quote for current pricing.

What is included in the ITIL 5 Foundation course fee?

The fee typically includes accredited courseware, instructor-led sessions, practice questions, exam-focused guidance, learner support and a course completion certificate. Confirm the exact inclusions for your chosen format when you enquire.

Is the exam fee included in the training price?

It depends on the package. Some bundles include the PeopleCert exam voucher, while others price training and exam separately. Ask a learning advisor which option suits you when you request a quote.

Do you offer group or corporate discounts for ITIL 5 training?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and shared services centres. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that fits you best.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 multiple-choice questions to complete in 60 minutes. It tests knowledge and comprehension of the ITIL 5 Foundation syllabus across nine topic areas.

What is the passing score for the ITIL 5 exam?

You need 65% to pass, which is 26 correct answers out of 40. Focusing on broad understanding across all nine topic areas is the best way to prepare.

How is the ITIL 5 Foundation exam delivered?

You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. You choose whichever option is more convenient for you.

What if I do not pass the exam the first time?

You can resit the exam through PeopleCert, and our trainers provide guidance and practice resources to help you prepare for a retake. Selected plans also include retake support, so ask about the options when you enrol.

Which syllabus is the ITIL 5 exam based on?

The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert. Our courseware is aligned to this version so you study exactly what the exam tests.

Course Content

What topics does the ITIL 5 Foundation course cover?

The course covers nine topic areas, including digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

Can a beginner take ITIL 5 Foundation?

Yes. There are no prerequisites, and the course is built as an entry point to service management. Trainers explain concepts from the ground up, with examples and practice that help newcomers build confidence.

Are practice tests and materials included?

Yes. The programme includes accredited courseware, practice questions, mock-style assessments and revision aids to help you identify weak areas and build exam readiness.

Is the courseware aligned to the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert, so the content reflects what the exam currently assesses.

What is the difference between ITIL 5 and ITIL 4?

ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, the full product and service lifecycle, and value stream mapping. The Service Value System evolves into the broader ITIL Value System.

Enrollment

How do I enrol in the ITIL 5 Foundation course in Plovdiv?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

What training formats are available?

We offer ITIL 5 training online as live virtual instructor-led sessions, classroom training, self-paced e-learning and customised corporate group training, so you can pick the format that fits your schedule.

How soon can I start the ITIL 5 training?

New batches run regularly in live online and classroom formats, and self-paced learning starts immediately. See upcoming schedules or speak with a learning advisor to find the next available batch in Plovdiv.

Can I reschedule or transfer my booking to another batch?

Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange a change.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in PlovdivWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Which Roles ITIL 5 Opens in PlovdivDemand, Sectors and Earning Power

ITIL Version 5 Foundation Certification Training in Plovdiv

What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in PlovdivDo You Qualify for the ITIL V5 Foundation Exam?

BenefitsOf ITIL 5 Foundation Certification

ITIL V5 Foundation Exam Format in PlovdivWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Plovdiv

Which Roles ITIL 5 Opens in PlovdivDemand, Sectors and Earning Power

SECTORS HIRING

GROWTH TRENDS

Why ITIL Skills Are in Demand Across Plovdiv

Factories Going Digital

Outsourcing Demands Consistency

Shared Services Need Maturity

Plenty of Coders, Few Service Leaders

Your Career Before and After ITIL 5

The Shift Plovdiv Employers Notice

How to Get ITIL V5 Founfdation Certified in Plovdiv Step-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Capabilities You Will Build with ITIL 5Skills You Can Apply from Day One

Digital Product and Service Concepts

Value Co-Creation with Stakeholders

The Four Dimensions of Management

The ITIL Value System and Principles

The Product and Service Lifecycle

Management Practices and Improvement

Who Should TakeITIL V5 Foundation Certification Training in Plovdiv?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Your ITIL 5 Training Partner in PlovdivAccredited, Expert-Led and Outcome-Focused

ITIL Version 5 Foundation Training Locations in PlovdivAll our classroom training is now available online at your convenience

Corporate ITIL 5 Training in PlovdivBuilt for Your Teams

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