Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, published by AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Pretoria suits IT and business professionals who want a current, digital-era grounding in service management. ITIL 5 (Version 5.0) is the fifth iteration of the framework, adding an explicit product and service lifecycle, dedicated value stream management and a stronger digital focus over ITIL 4. You will learn the seven guiding principles, the four dimensions, continual improvement and value stream mapping, then prepare for the 40-question, closed-book ITIL 5-F exam. Start your ITIL 5 journey with Invensis Learning and move from study to certified with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pretoria, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, published by AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value in modern digital environments.

    ITIL 5 Foundation certification training in Pretoria suits IT and business professionals who want a current, digital-era grounding in service management. ITIL 5 (Version 5.0) is the fifth iteration of the framework, adding an explicit product and service lifecycle, dedicated value stream management and a stronger digital focus over ITIL 4.

    You will learn the seven guiding principles, the four dimensions, continual improvement and value stream mapping, then prepare for the 40-question, closed-book ITIL 5-F exam. Start your ITIL 5 journey with Invensis Learning and move from study to certified with confidence.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pretoria, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Pretoria designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Pretoria
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Pretoria

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Pretoria
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Pretoria
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in PretoriaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 CertificationOutcomes That Move Your Career Forward

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build modern service management skills and prepare for the ITIL 5-F exam. The credential suits IT staff, digital product teams and business professionals who work with service delivery. Whether you are new to ITIL or updating from ITIL 4, this training gives you a current, digital-era grounding recognised by employers in banking, telecoms, government and consulting.

    If you want a respected entry credential that travels across sectors, ITIL 5-F is a clear first step. You gain practical knowledge, exam preparation and a structured path that employers across South Africa value.

    • Earns a globally recognised, current-edition ITSM credential from AXELOS and PeopleCert
    • Opens roles such as service desk analyst, incident manager and service delivery lead
    • Builds fluency in the ITIL Value System and the seven guiding principles
    • Strengthens incident, change and continual improvement capability
    • Adds value stream mapping skills that improve flow and reduce waste
    • Boosts credibility with employers across Pretoria's public and private sectors
    • Requires no prior experience, so it suits career starters and switchers alike
    • Provides a foundation for higher ITIL 5 qualifications
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations lift service quality by equipping teams with a shared, current framework. It can be delivered for IT operations, service desks or whole departments. For organisations modernising digital services, this training builds the governed, value-led ways of working that ITIL 5 defines.

    If your teams struggle with inconsistent processes and constant firefighting, ITIL 5 training creates a common approach to incidents, changes and continual improvement that improves outcomes for users and customers.

    • Creates a common service management language across teams
    • Improves incident response, change enablement and service reliability
    • Connects delivery to value through value stream thinking
    • Supports digital transformation and cyber-resilience goals
    • Standardises ITSM practice across departments and units
    • Enables customised, sector-relevant training for your teams
    • Offers flexible online, onsite and hybrid delivery
    • Builds stronger in-house service management capability

    ITIL V5 Foundation Exam Format in PretoriaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Pretoria

    The total cost of getting ITIL V5 Foundation certified in Pretoria includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Pretoria delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Pretoria is ZAR 20540

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in PretoriaRoles, Demand and Pay in Gauteng

    ITIL 5 Foundation has become a practical entry marker for service management careers across Pretoria and greater Gauteng, valued by government agencies, banks, telcos and IT services firms that run always-on digital services. As SITA modernises government systems and the province invests billions in e-Government, employers increasingly want people who can run incidents, changes and continual improvement to a recognised standard. Demand spans service desk, incident and change roles up to service delivery management, and here is what the local market is telling us right now.

    R975,000

    Average IT service manager pay, Gauteng

    per year, Glassdoor 2026

    R560,000

    Incident manager average, South Africa

    SalaryExpert 2026

    R1.9bn

    Gauteng e-Government ICT budget

    2026/27, ITWeb

    R185,000

    Service desk analyst entry pay

    PayScale, Indeed 2026

    SECTORS HIRING

    • —Government and Public Sector
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Connectivity
    • —IT Services and Managed Services
    • —Consulting and Professional Services
    • —Healthcare and Higher Education

    GROWTH TRENDS

    • —Gauteng e-Government allocated R1.9bn for 2026/27 digital transformation
    • —SITA modernising legacy government applications and citizen portals
    • —ITIL listed alongside TOGAF, Agile and DevSecOps in public IT roles
    • —Banks and telcos maturing ITSM and service operations
    • —Cyber resilience and a new AI office driving governed delivery
    • —Shortage of certified ITSM practitioners versus support-level talent

    Sources: PayScale, Glassdoor, SalaryExpert, Indeed (South Africa) 2026; ITWeb, Gauteng Department of e-Government 2026/27.

    What Is Driving Demand for ITIL 5 Skills in Pretoria

    Ageing Government Systems

    SITA is modernising legacy government applications and building secure citizen portals across Gauteng, and it needs people who can run change and incident management to a recognised ITIL standard.

    ITIL 5 builds change and incident skills

    Service Reliability Pressure

    Banks, telcos and insurers in Pretoria run always-on digital channels, so employers value ITIL 5 practices that keep incidents low and restore services fast when they occur.

    ITIL 5 builds service operation skills

    Shortage of Certified ITSM Talent

    South Africa has a deep support-desk talent pool but few certified service management professionals, so an ITIL 5-F credential helps holders stand out to hiring managers.

    ITIL 5-F helps you stand out

    Digital Transformation at Scale

    Gauteng's R1.9bn e-Government programme demands value stream thinking and continual improvement to turn budgets into working citizen services that actually deliver value.

    ITIL 5 builds value stream skills

    Cyber Resilience and Governance

    Rising cyber risk pushes public and private organisations to adopt governed, well-documented service practices, exactly the structured approach the ITIL Value System provides.

    ITIL 5 builds governed ways of working

    Fragmented Tools and Processes

    Many Pretoria IT teams juggle mixed tools and ad hoc processes, and ITIL 5 gives them a shared language for consistent, measurable and repeatable ways of working.

    ITIL 5 builds a common framework

    Sources: ITWeb, SITA, Gauteng Department of e-Government 2026; PayScale, Indeed (South Africa) 2026.

    ITIL 5 Foundation is more than a certificate. It is your entry into modern service management. Join Pretoria professionals building governed, value-led delivery skills. Start your journey today.

    Your Pretoria Career Transformation

    Your Career Before and After ITIL 5

    The Shift the Credential Delivers

    South Africa's IT sector is modernising fast, with government, banks and telcos investing in digital services, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage in the local market

    After ITIL 5-F

    Certified ITSM roles in Gauteng reach from around R560,000 to R975,000 and beyond

    Today

    Passed over for roles that list ITIL as preferred

    After ITIL 5-F

    Eligible for service management roles across banking, telecoms and government

    Today

    Confident in tasks, but missing a shared framework

    After ITIL 5-F

    Fluent in value streams, practices and governed service delivery

    You Earn ITIL 5-F

    Before

    Service management skills learned on the job, with no formal credential

    Now you have

    A current AXELOS and PeopleCert credential recognised across sectors

    Before

    Stuck at support level with no clear route up

    Now you have

    A recognised step towards incident, change and service delivery roles

    Before

    Firefighting incidents with ad hoc, undocumented processes

    Now you have

    The ITIL Value System, guiding principles and continual improvement to work by

    Before

    Recognition tied to one employer or team

    Now you have

    A globally portable credential that travels across sectors and borders

    "The gap between running tasks and managing services is increasingly a recognised credential, and the employers that matter already know it."

    Join the professionals across South Africa who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor, SalaryExpert, Indeed (South Africa) 2026.

    How to Get ITIL V5 Founfdation Certified in Pretoria Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Pretoria is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This ITIL 5 CourseCapabilities Mapped to the Nine Topic Areas

    This ITIL 5 Foundation programme builds practical service management capability across all nine topic areas of the Version 5.0 syllabus. By the end you can explain the ITIL Value System, apply the guiding principles and prepare confidently for the ITIL 5-F exam.

    Digital Product and Service Management

    You will learn what sets digital products and services apart, how value is created for consumers, and how products and services are managed across their full lifecycle from discovery to delivery and support.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system that keeps organisations creating value.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback, and optimise and automate to make better everyday decisions in real digital environments.

    The Four Dimensions

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers so that every product and service is managed holistically.

    Continual Improvement

    Use the step-by-step continual improvement model to assess where you are, set targets and sustain momentum, embedding improvement across practices and the service lifecycle.

    Value Stream Mapping and Management

    Identify, map and manage value streams to expose waste, improve flow and lift outcomes for users and customers across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Pretoria?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZAR 20540

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZAR 20540

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Your ITIL 5 Foundation Training Partner in PretoriaAccredited, Instructor-Led

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning is a PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation training for professionals and teams in Pretoria. Our programmes combine accredited ITSM trainers, ITIL 5 aligned courseware, and flexible online and classroom formats, backed by ISO 9001:2015 and ISO 27001:2022 certified operations. Whether you enrol as an individual learner or plan group training, you get practical, exam-focused learning and support that carries you from study to certified with confidence.

    • PeopleCert Accredited Training Organisation delivering ITIL 5-F to the official syllabus
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Experienced, PeopleCert-accredited ITSM trainers with real-world practice
    • Live virtual (online), classroom and corporate delivery to fit your schedule
    • ITIL 5 aligned courseware, case studies and mock exams
    • Exam voucher guidance and first-attempt exam preparation support
    • Dedicated learner support before, during and after training
    • Trusted by professionals and teams across South Africa and worldwide

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in PretoriaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Pretoria

    Sheraton Pretoria, 643, Wessels Street, Arcadia, Tshwane Ward 92, Pretoria, City of Tshwane Metropolitan Municipality, Gauteng, 0007, South Africa

    ITIL Version 5 Foundation Training Location in Pretoria

    Protea Hotel Pretoria Loftus Park, Pretoria

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    Corporate ITIL 5 Training in PretoriaUpskill Your Service Teams

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    • Suitable for small, medium and large teams
    • Customised schedules aligned to your team's availability
    • Live virtual, onsite and hybrid delivery across Gauteng
    • PeopleCert-accredited trainers with ITSM industry experience
    • Role-based, sector-relevant examples for better on-the-job use
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for teams across South Africa

    Organisations We Support

    SITATelkomBCXVodacomNedbankAbsa

    What Our Learners Say

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    From Service Desk to Incident Lead

    "The ITIL 5 Foundation course finally gave me the vocabulary and structure I was missing. Mapping value streams and understanding the guiding principles changed how I handle incidents at work, and I passed the exam on my first try."

    Thabo Mokoena

    Service Desk Team Lead

    Untitled

    0/0

    Clear, Practical and Exam-Ready

    "The trainer explained the four dimensions and the continual improvement model with real examples, not just theory. The mock exams matched the real 40-question format closely, so I walked in confident and prepared."

    Naledi Khumalo

    Service Desk Analyst

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    A Solid Update from ITIL 4

    "I already knew ITIL 4, so the value stream management and product lifecycle content in Version 5.0 was the most useful part for me. The sessions were well paced and easy to follow online."

    Pieter van der Merwe

    IT Operations Coordinator

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    Consistent Practice Across Our Team

    "We enrolled our service management team and now everyone shares the same language for incidents and changes. The corporate sessions were tailored to our public-sector context and our delivery improved noticeably."

    Sipho Dlamini

    IT Service Delivery Manager, Public Sector

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    Smooth Corporate Rollout

    "Invensis coordinated flexible virtual sessions around our shifts and reported progress throughout. Our banking operations staff came away with practical ITIL 5 skills they now use every day."

    Fatima Patel

    Learning and Development Manager, Financial Services

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations co-create value. It suits IT staff, digital product teams and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations co-create value. It suits IT staff, digital product teams and business professionals at any career stage.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, a product and service lifecycle, dedicated value stream mapping and management, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Is ITIL 5 Foundation recognised in Pretoria?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. Employers across Pretoria and Gauteng, including government agencies, banks, telcos and IT services firms, value ITIL 5 skills.

    Is ITIL 5 Foundation worth it for my career?

    Yes. ITIL 5-F is a current, recognised credential that supports roles such as service desk analyst, incident manager and service delivery lead, which in Gauteng can range from around R185,000 up to R975,000 and beyond. It is also the entry point to higher ITIL 5 qualifications.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, trainer-led sessions, exam voucher guidance and learner support. Speak with a learning advisor for a detailed inclusions list.

    How much does ITIL 5 Foundation training cost in Pretoria?

    Pricing varies by format, schedule and whether the exam voucher is bundled, so it is available on request. Request a quote and we will share the current options for Pretoria, including live virtual and corporate group pricing.

    Is the exam fee included in the training price?

    It depends on the package you choose. The ITIL 5-F exam is delivered by PeopleCert and priced separately by region, so some packages bundle the voucher and others do not. Ask a learning advisor which option includes the exam.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments across Gauteng. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book and uses single-answer, multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert and covers nine topic areas across the framework.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer, multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. There are no formal prerequisites to sit the exam.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE online proctoring service, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through the accredited training provider as part of a training and exam package.

    What if I do not pass on the first attempt?

    Our training focuses on first-attempt readiness with mock exams and practice questions. If a resit is needed, PeopleCert manages re-examination; confirm the current re-sit policy and fees at peoplecert.org, and ask us about retake support options.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Do I need prior experience or ITIL 4 to take this course?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Prior ITIL 4 knowledge is not required, though ITIL 4 holders will recognise some familiar concepts that ITIL 5 builds on.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams aligned to the 40-question, 60-minute format, helping you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, so you study the current edition of the framework.

    What materials will I receive?

    You receive ITIL 5 aligned course materials, industry-driven case studies, practice questions, mock exams and chapter-wise quizzes, plus first-attempt exam guidance and post-training support.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Pretoria?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, self-paced learning and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New live virtual and corporate batches run regularly, and self-paced learning starts as soon as you enrol. See upcoming schedules or speak with a learning advisor to confirm the next available dates for Pretoria.

    Can I reschedule my batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.