ITIL Version 5 Foundation Certification Training in Rijeka

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Master modern digital service management with accredited, instructor-led ITIL 5 Foundation training built for professionals in Rijeka. Learn the ITIL Value System, the product and service lifecycle and value stream management, and prepare with confidence for the AXELOS ITIL 5 (Version 5.0) Foundation exam delivered by PeopleCert, a credential recognised by employers across Croatia and worldwide.

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Build Modern IT Service Skills with ITIL 5 in Rijeka

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What Is ITIL Version 5 Foundation?Your Entry into Digital Service Management

ITIL Version 5 Foundation certification training in Rijeka gives IT and business professionals the current, digital-era grounding in service management that employers along the Kvarner coast now look for. ITIL Version 5 Foundation (ITIL 5 Foundation) is the entry-level qualification in the ITIL 5 scheme created by AXELOS, with examinations delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value.

ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It moves beyond traditional IT services to digital product and service management, adds the product and service lifecycle as a core structure, and makes Value Stream Mapping and Management a dedicated topic. The credential suits service desk staff, IT operations professionals, digital product owners and career changers alike, with no formal prerequisites to begin.

As the Port of Rijeka modernises its digital operations and the city builds on its smart city and maritime innovation lead, well-governed IT services are in demand. Start your ITIL 5 Foundation journey with Invensis Learning and turn that demand into a recognised, career-ready credential.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Rijeka designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Rijeka
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Rijeka

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Rijeka
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Rijeka
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in RijekaDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why This Credential Pays OffReal Outcomes for Learners

For Individuals

ITIL 5 Foundation training helps you prove current, digital-era service management knowledge and prepare for the PeopleCert exam. The programme suits IT support and operations staff, digital product owners, and business professionals who work alongside service teams in Rijeka. Whether you are new to ITIL or updating from an earlier edition, the training builds capability aligned with what modern employers expect from service management professionals.

If you want a recognised entry point into IT service management with a clear route to advance, ITIL 5 Foundation is a practical first step. You gain framework knowledge, exam readiness and a credential that travels across sectors and borders.

Earn a globally recognised, current-edition AXELOS credential valued across Croatia and beyond
Speak the modern language of digital product and service management with employers
Open doors to service desk, incident, problem and IT service management roles
Build fluency in the ITIL Value System and the seven guiding principles
Learn value stream mapping to improve flow and cut waste in service delivery
Start with no prerequisites and progress toward higher ITIL 5 qualifications
Stand out in a Croatian market rich in developers but short on ITSM practitioners

For Organizations

ITIL 5 Foundation group training helps organisations equip teams with a consistent, modern approach to digital service management. It can be delivered for service desks, IT operations, or product and platform teams across an organisation. For employers modernising digital services in maritime, logistics, ICT and public sector settings, the training provides a scalable way to lift service quality.

If your teams struggle with inconsistent service practices and slow improvement cycles, ITIL 5 Foundation gives them a common framework. They gain a shared understanding of value streams, governance and continual improvement that supports better outcomes.

Builds a shared service management language across IT and digital teams
Improves service reliability, incident response and continual improvement
Aligns delivery with value co-creation and measurable business outcomes
Standardises practice across service desk, operations and product teams
Supports digital transformation and smart city service initiatives
Offers flexible live virtual, classroom and onsite delivery for teams
Strengthens in-house capability without heavy reliance on external consultants

ITIL V5 Foundation Exam Format in RijekaWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Rijeka

The total cost of getting ITIL V5 Foundation certified in Rijeka includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Rijeka delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Rijeka is EUR 1380

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

IT Service Management Careers in RijekaRoles, Demand and Earning Power

ITIL 5 Foundation is a recognised entry marker for service management roles across Rijeka's maritime, ICT, shipbuilding and public sector employers. As the Port of Rijeka digitises operations and the city builds its smart city and autonomous vessels agenda, organisations need people who can keep digital services reliable and continually improving. Demand runs from service desk and support roles up to IT service and operations managers, and here is what the local market is telling us.

€2,065-4,705

IT Manager net pay, Croatia

per month, 80% band, MojaPlaca 2026

€1,022-2,743

IT support net pay, Croatia

per month, 80% band, MojaPlaca 2026

10th

Croatia IT competitiveness rank

2024, up from 13th in 2023

3,500+

Ericsson Nikola Tesla ICT staff

largest ICT employer in Croatia

SECTORS HIRING

—Maritime, Port and Logistics
—ICT and Smart City Services
—Shipbuilding and Engineering
—Pharmaceuticals and Life Sciences
—Banking and Financial Services
—Public Sector and Digital Government

GROWTH TRENDS

—Port of Rijeka digital transformation and TEN-T corridor role
—Rijeka recognised among Croatia's leading smart cities
—Autonomous vessels and maritime innovation hub emerging
—Ericsson Nikola Tesla expanding ICT presence into Rijeka
—Croatia's IT competitiveness rising among European markets
—EU-funded public sector digital transformation programmes

Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026; IMD/Portulans IT Competitiveness Index; Ericsson Nikola Tesla; Port of Rijeka.

Designation

ITIL Version 5 Foundation Certified Professionals in Rijeka : Salary Insights and Trends

Hiring Companies in Rijeka

€15K

Min

€22K

Average

€33K

Max

MojaPlaca.hr · SalaryExpert (Croatia) 2026

Ericsson Nikola TeslaPort of RijekaJadrolinijaJGL

Source: Ericsson Nikola Tesla · Port of Rijeka · Jadrolinija · JGL

Market Forces Driving ITIL Demand in Rijeka

Port Digital Transformation

The Port of Rijeka is modernising as a trans-European corridor node, and its growing digital systems need structured service management to stay reliable, secure and well governed.

ITIL 5 builds service governance skills

Smart City Service Reliability

As a leading Croatian smart city, Rijeka runs citizen-facing digital services that must stay available. Well-governed IT service practices are what keep those platforms dependable.

ITIL 5 builds continual improvement skills

Maritime Innovation Complexity

Autonomous vessels and smart maritime infrastructure add layers of IT complexity. Mapping and managing value streams helps teams improve flow and manage that complexity at scale.

ITIL 5 builds value stream management skills

Service Management Skills Gap

Croatia's IT talent pool is deep in developers but thinner in service management practitioners, so credentialed ITIL professionals are increasingly sought after by employers.

ITIL 5 makes certified practitioners stand out

Shift to Digital Products

Organisations are moving from traditional IT service management to digital product and service management, exactly the shift the current ITIL 5 framework is built to support.

ITIL 5 builds digital product management skills

Governance and Compliance Pressure

EU digital and financial regulation raises the bar for IT governance and accountability, and the ITIL Value System gives teams a structured way to meet those expectations.

ITIL 5 builds governance capability

Sources: Port of Rijeka; Total Croatia News (autonomous vessels); IT Competitiveness Index; Ericsson Nikola Tesla; trade.gov Croatia ICT 2026.

ITIL 5 Foundation is more than a credential. It is a springboard into digital service management. Join professionals in Rijeka who keep services reliable and continually improving. Start your journey today.

Your Rijeka Career Transformation

Your Move from Support to Service Leadership

What Changes with ITIL 5 Foundation

Croatia's digital economy is expanding as ports, smart cities and ICT employers modernise, and hiring managers increasingly separate credentialed service management professionals from the rest. Here is which side of that line you want to be on.

Today

Support pay capped with limited leverage to move up in the local market

After ITIL 5

IT service and operations roles in Croatia reach well above entry-level support pay

Today

Support pay capped with limited leverage to move up in the local market

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5

Eligible for service management roles across maritime, ICT, BFSI and public sector

Today

Shortlisted less often for roles that list ITIL as preferred

Today

Confident with tasks, but employers want service management thinking

After ITIL 5

Able to link services to value and lead continual improvement with confidence

Today

Confident with tasks, but employers want service management thinking

You earn ITIL 5 Foundation

Before

Service management skills that rest on experience, not a recognised credential

Now you have

A current-edition AXELOS credential recognised by Croatian and global employers

Before

Service management skills that rest on experience, not a recognised credential

Before

Stuck at first-line support with no formal service management framework

Now you have

A clear route into incident, problem and IT service management roles

Before

Stuck at first-line support with no formal service management framework

Before

Task focused, with limited view of how services create value

Now you have

Fluency in the ITIL Value System, guiding principles and value streams

Before

Task focused, with limited view of how services create value

Before

Recognition that fades when you change employer or sector

Now you have

A portable credential that travels across sectors and across borders

Before

Recognition that fades when you change employer or sector

"The gap between running tickets and leading services is increasingly a recognised credential, and the employers modernising Rijeka's digital services already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026.

How to Get ITIL V5 Founfdation Certified in Rijeka Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Rijeka is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will BuildMapped to the ITIL 5 Syllabus

ITIL 5 Foundation training equips you with a working knowledge of modern service management aligned to the official AXELOS syllabus. By the end of the programme you can explain the ITIL Value System, apply the guiding principles, and describe how value streams and the lifecycle work together.

Digital Product and Service Management

Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains that value from discovery through to delivery and support.

The ITIL Value System

Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system that keeps value flowing from demand to outcome.

The Seven Guiding Principles

Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate to real service decisions.

The Product and Service Lifecycle

Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how the phases connect to create value across a digital service.

ITIL Management Practices

Learn the role of ITIL 5 management practices and official practice guides, and how consistent ways of working across incident, problem, change enablement and the service desk can be adapted to your organisation's context.

Value Stream Mapping and Management

Identify, map and manage value streams to make work visible, spot waste, and improve flow, using flow metrics to raise throughput and outcomes across digital products and services.

Who Should TakeITIL V5 Foundation Certification Training in Rijeka?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

EUR 1380

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning for ITIL 5 Foundation Training in RijekaAccredited Training You Can Trust

As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers accredited ITIL 5 Foundation training for individual professionals and organisations in Rijeka that want dependable, current service management skills. As a PeopleCert Accredited Training Organization, we combine qualified trainers, AXELOS-aligned courseware, flexible delivery and practical exam preparation. Whether you enrol as an individual or arrange corporate training for your team, you gain a professional learning experience built around real-world application, exam readiness and measurable outcomes.

PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 Foundation courseware
Qualified, PeopleCert-accredited trainers with real service management experience
Flexible live virtual, classroom and onsite formats for individuals and teams
Structured courseware, case studies and mock exams for the 40-question Foundation exam
First-attempt guidance to help you approach the exam with confidence
Dedicated learner support before, during and after your training
ISO 9001:2015 quality and ISO 27001:2022 information security certified operations
Trusted by professionals and organisations across Croatia and worldwide

100+

Countries Served

ISO 9001

Quality Management

200K+

Professionals Trained

12M+

Hours of Training Delivered

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in RijekaAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Rijeka

Hilton Rijeka Costabella Beach Resort, Rijeka

ITIL Version 5 Foundation in Rijeka

Grand Hotel Bonavia Rijeka, Rijeka

ITIL Version 5 Foundation in Rijeka

Hilton Rijeka Costabella Beach Resort, Rijeka

ITIL Version 5 Foundation in Rijeka

Grand Hotel Bonavia Rijeka, Rijeka

Corporate ITIL 5 Foundation Training in RijekaUpskill Your Whole IT Function

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Suitable for small, medium and large IT and digital teams
Customised schedules aligned with your team's availability
Flexible delivery through onsite, live virtual or hybrid formats
Trainers with real service management and industry experience
Role-based examples drawn from maritime, ICT and public sector settings
Dedicated coordination and learner support throughout the programme
Scalable delivery for teams across Rijeka, Croatia and global sites

What Our Learners Say

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Passed First Time and Applying It at Work

"The trainer made the ITIL Value System and value streams genuinely easy to follow. The mock exams matched the real Foundation format, and I passed on my first attempt. I now use the guiding principles in my daily support work."

Ivan Kovacevic

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A Clear Step into Service Management

"As someone moving from operations into service management, ITIL 5 Foundation gave me the vocabulary and structure I was missing. The lifecycle and management practices sessions were the most useful part for my new role."

Petra Novak

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Practical and Flexible Learning

"Well-paced live virtual sessions that fitted around my job. The continual improvement model and value stream mapping topics clicked quickly thanks to the practical examples. Good support from the team throughout."

Marko Babic

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Consistent Practice Across Our Team

"We trained our service desk team with Invensis Learning and the impact was immediate. Everyone now shares a common language around incidents, problems and value. The onsite delivery suited our shift patterns well."

Ana Juric

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Strong Fit for Our Transformation

"Rolling out ITIL 5 Foundation across our IT function standardised how we govern services during a busy digital transformation. The corporate coordination was smooth and the courseware was current and relevant."

Tomislav Horvat

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4.6

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We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that signals current, digital-era service management knowledge. In Rijeka, employers in maritime, ICT, shipbuilding and the public sector value it as organisations modernise digital services, making it a practical first step toward service management roles.

General

Is ITIL 5 Foundation worth it in Rijeka?

What is ITIL Version 5 Foundation?

ITIL Version 5 Foundation (ITIL 5 Foundation) is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

How does ITIL 5 differ from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, makes Value Stream Mapping and Management a dedicated topic, and updates the ITIL Value System with a stronger digital-era and sustainability emphasis.

Who should take ITIL 5 Foundation?

ITIL 5 Foundation suits IT support and operations staff, service desk analysts, digital product owners, DevOps and Agile practitioners, and business professionals who work with digital service teams. There are no formal prerequisites, so it is open to anyone starting or updating their service management knowledge.

How long is ITIL 5 Foundation valid?

ITIL 5 Foundation certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal requirements at peoplecert.org.

Pricing

How much does ITIL 5 Foundation training cost in Rijeka?

Training is usually offered as a combined training and exam package, and pricing varies by format and schedule, so it is available on request. Request a quote and a learning advisor will share current options for live virtual, classroom or corporate delivery in Rijeka.

What is included in the course fee?

The fee typically includes AXELOS-aligned courseware, case studies, mock exams and practice questions, first-attempt guidance and learner support. Many packages also include the PeopleCert exam voucher. Confirm exact inclusions when you request a quote.

Is the exam fee included in the price?

In most accredited packages the PeopleCert exam voucher is bundled with training, but this varies by plan. Ask a learning advisor to confirm whether the exam is included in your chosen option, or quoted separately, before you enrol.

Do you offer group or corporate pricing?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and digital teams. Contact us for a tailored quote for your team in Rijeka.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam is closed book with 40 single-answer, multiple-choice questions to be completed in 60 minutes. It is based on the ITIL 5 Foundation (Version 5.0) Syllabus published by AXELOS and delivered by PeopleCert.

What is the passing score for ITIL 5 Foundation?

The pass mark is 65 per cent, which means answering at least 26 of the 40 questions correctly. Preparation across all nine syllabus topic areas is the best way to reach that score with confidence.

Where can I sit the ITIL 5 Foundation exam?

You can take the exam online through PeopleCert's OnVUE proctored system, available 24 hours a day, or at a PeopleCert authorised test centre. It is typically arranged through the accredited training and exam package.

Are there prerequisites for the exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare, but it is not mandatory.

What if I do not pass on the first attempt?

Our training includes mock exams and first-attempt guidance to help you prepare thoroughly. If you need to re-sit, PeopleCert re-examination applies, and our team can guide you on booking a retake. Ask about retake support when you enrol.

Course Content

What topics are covered in ITIL 5 Foundation?

The syllabus spans nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

What are the seven ITIL guiding principles?

They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The training shows how to apply each to real digital service decisions.

Do I need prior experience to follow the course?

No prior ITIL or ITSM experience is needed. The course is designed as an entry point and builds concepts from the ground up, so beginners and experienced professionals alike can follow it comfortably.

What learning materials are provided?

You receive AXELOS-aligned courseware, industry-driven case studies, mock exams and practice questions, and access to trainer-led sessions. These materials map directly to the ITIL 5 Foundation syllabus to support your exam preparation.

How long is the training programme?

The ITIL 5 Foundation programme is delivered as 16 hours of instructor-led training, typically arranged over two full days or four half-days depending on the schedule. It covers all nine syllabus topic areas and prepares you for the exam.

Enrollment

How do I enrol in ITIL 5 Foundation training in Rijeka?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

What training formats are available?

We offer live virtual (online) instructor-led training, classroom sessions, and customised corporate group training. This lets you choose the format that best fits your schedule and learning style. See upcoming batches or ask an advisor for details.

How soon can I start?

New live virtual and corporate batches run regularly, and self-scheduling options are available for flexible starts. Contact a learning advisor to see the next available dates for Rijeka and reserve your place.

Can I reschedule or transfer my enrolment?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in RijekaWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

IT Service Management Careers in RijekaRoles, Demand and Earning Power

ITIL Version 5 Foundation Certification Training in Rijeka

What Is ITIL Version 5 Foundation?UntitledYour Entry into Digital Service Management

What Is ITIL Version 5 Foundation?Your Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in RijekaDo You Qualify for the ITIL V5 Foundation Exam?

Why This Credential Pays OffReal Outcomes for Learners

ITIL V5 Foundation Exam Format in RijekaWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Rijeka

IT Service Management Careers in RijekaRoles, Demand and Earning Power

SECTORS HIRING

GROWTH TRENDS

Market Forces Driving ITIL Demand in Rijeka

Port Digital Transformation

Smart City Service Reliability

Maritime Innovation Complexity

Service Management Skills Gap

Shift to Digital Products

Governance and Compliance Pressure

Your Move from Support to Service Leadership

What Changes with ITIL 5 Foundation

How to Get ITIL V5 Founfdation Certified in Rijeka Step-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will BuildMapped to the ITIL 5 Syllabus

Digital Product and Service Management

The ITIL Value System

The Seven Guiding Principles

The Product and Service Lifecycle

ITIL Management Practices

Value Stream Mapping and Management

Who Should TakeITIL V5 Foundation Certification Training in Rijeka?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning for ITIL 5 Foundation Training in RijekaAccredited Training You Can Trust

ITIL Version 5 Foundation Training Locations in RijekaAll our classroom training is now available online at your convenience

Corporate ITIL 5 Foundation Training in RijekaUpskill Your Whole IT Function

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