Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    ITIL 5 Foundation Certification Training in KarlsruheUntitledWhat It Is and Who It Is For

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Karlsruhe gives IT and business professionals a recognised, current credential that employers across cloud, energy and mobility value. You learn how value is co-created with consumers, how the four dimensions and guiding principles shape service decisions, and how products move through their lifecycle from discovery to retirement. Delivered in live online and classroom formats, the training suits service desk staff, support analysts, IT operations professionals and business teams who want a shared service management language. With structured courseware, practice questions and exam-readiness support, you move from learning to certified along a clear, supported path with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Karlsruhe, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    ITIL 5 Foundation Certification Training in KarlsruheWhat It Is and Who It Is For

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    ITIL 5 Foundation certification training in Karlsruhe gives IT and business professionals a recognised, current credential that employers across cloud, energy and mobility value. You learn how value is co-created with consumers, how the four dimensions and guiding principles shape service decisions, and how products move through their lifecycle from discovery to retirement.

    Delivered in live online and classroom formats, the training suits service desk staff, support analysts, IT operations professionals and business teams who want a shared service management language. With structured courseware, practice questions and exam-readiness support, you move from learning to certified along a clear, supported path with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Karlsruhe, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Karlsruhe designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Karlsruhe
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Karlsruhe

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Karlsruhe
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Karlsruhe
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in KarlsruheDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Pays off for Your CareerValue for Professionals and Teams

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build practical service management capability and prepare for the PeopleCert exam. The credential suits support analysts, service desk staff, IT operations professionals and business teams who want to run reliable digital services. Whether you are starting an IT career, moving into service management, or formalising skills you already use in Karlsruhe's cloud, energy or mobility sectors, this training maps directly to what modern employers expect.

    If you want a recognised, current credential that travels across sectors and across Europe, ITIL 5 Foundation is a clear path forward. You gain the ITIL Value System knowledge, guiding principles and exam readiness that employers value.

    • Earns a globally recognised AXELOS and PeopleCert credential employers trust
    • Opens doors to service desk, service management and IT operations roles
    • Builds command of the ITIL Value System and the seven guiding principles
    • Gives you a shared language for incidents, problems and change
    • Aligns you to the latest digital product and service management thinking
    • Strengthens your standing with cloud, energy and mobility employers
    • Requires no prior experience, so it suits career starters and switchers
    • Provides a recognised first step toward higher ITIL 5 qualifications
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with structured, current knowledge and practical skills. The training can be delivered for service desks, IT operations and business units. For organisations in Karlsruhe looking to run more reliable digital services and reduce costly disruption, this training provides a scalable, flexible solution.

    If your teams lack a shared approach to managing services, ITIL 5 Foundation group training creates a common service management language. Staff gain a standardised approach to value co-creation, the four dimensions and continual improvement.

    • Builds a consistent service management language across teams
    • Improves incident, problem and change handling and reduces downtime
    • Connects digital services to value and customer outcomes
    • Supports reliable operations in cloud, energy and mobility settings
    • Enables customised training aligned with your service goals
    • Standardises practice across service desk and operations functions
    • Provides flexible delivery for distributed teams
    • Strengthens in-house ITSM capability and staff retention

    ITIL V5 Foundation Exam Format in KarlsruheWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Karlsruhe

    The total cost of getting ITIL V5 Foundation certified in Karlsruhe includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Karlsruhe delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Karlsruhe is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Foundation Opens up in KarlsruheRoles, Sectors and Pay

    ITIL 5 Foundation is widely valued across Karlsruhe's IT, cloud, energy and mobility employers, where structured service management keeps complex digital operations reliable. As IONOS scales cloud services and EnBW digitises the energy transition, professionals who can apply the ITIL Value System are sought after from service desk through to service delivery management. Here is what the local market is telling us right now.

    €72,500

    Average IT service manager salary, Germany

    per year, Glassdoor 2026

    €92,000

    IT service delivery manager salary, Germany

    average, Glassdoor 2026

    5,000+

    Digital companies in the Karlsruhe region

    Karlsruhe TechnologyRegion

    No. 4

    EU ICT poles of excellence ranking

    Karlsruhe TechnologyRegion

    SECTORS HIRING

    • —IT, Cloud and Hosting Services
    • —Energy and Utilities (Energiewende)
    • —Mobility, Automotive and Traffic Tech
    • —Software and Product Engineering
    • —Manufacturing and Engineering
    • —Public Sector, Research and Higher Education

    GROWTH TRENDS

    • —Karlsruhe TechnologyRegion home to 5,000+ digital companies
    • —Ranked among the EU's leading ICT poles of excellence
    • —EnBW smart-grid and e-mobility expansion creating IT roles
    • —Cloud growth at IONOS driving service management demand
    • —KIT and FZI feeding a steady IT and AI talent pipeline
    • —de:hub status for energy, mobility and production

    Sources: Glassdoor, PayScale, SalaryExpert (Germany) 2026; Karlsruhe TechnologyRegion; KIT.

    What's Driving Demand for ITIL Skills in Karlsruhe

    Cloud Operations at Scale

    IONOS and the region's hosting providers run vast cloud estates. Without consistent service management, outages erode customer trust, the gap ITIL practices are built to close.

    ITIL builds reliable service operation skills

    Pressure on the Energy Transition

    EnBW's smart grids and 8,000+ fast-charging points depend on reliable IT. Certified service management talent helps keep this critical infrastructure running.

    ITIL keeps critical IT services dependable

    Safety-Critical Mobility Software

    PTV, Bosch and automotive software teams ship systems where failure is costly. Structured incident, problem and change practices reduce risk and downtime.

    ITIL strengthens incident and change practice

    Competition for IT Talent

    Karlsruhe's 5,000+ digital firms compete hard for skilled staff. An accredited entry credential helps professionals stand out and helps employers close capability gaps.

    ITIL helps you stand out to employers

    Legacy to Digital Modernisation

    Established manufacturers and public bodies are modernising services. The ITIL Value System gives teams a shared language to manage that change without chaos.

    ITIL gives teams a shared service language

    Rising Service Expectations

    Customers and citizens now expect always-on digital services. ITIL's guiding principles help teams improve continually and protect user experience.

    ITIL drives continual service improvement

    Sources: Karlsruhe TechnologyRegion; EnBW; KIT; Glassdoor (Germany) 2026.

    ITIL 5 Foundation is more than a certificate. It is a practical foundation for reliable digital services. Join professionals in Karlsruhe building modern service management skills. Start your journey today.

    Your Karlsruhe Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Worth Making in Karlsruhe

    Karlsruhe's digital economy keeps growing across cloud, energy and mobility, and employers increasingly separate professionals who can run reliable services from those who cannot. Here is which side of that line you want to be on.

    Today

    Pay capped with little leverage in the Karlsruhe market

    After ITIL 5 Foundation

    IT service manager roles in Germany average around €72,500, with service delivery management higher

    Today

    Passed over for roles that list ITIL as preferred

    After ITIL 5 Foundation

    Eligible for service desk, service and operations roles across IT, energy and mobility

    Today

    Confident in tasks, but employers want structured service management

    After ITIL 5 Foundation

    Fluent in value co-creation, the four dimensions and continual improvement

    You earn your ITIL 5 Foundation

    Before

    Service skills picked up on the job with no recognised credential

    Now you have

    A globally recognised ITIL credential from AXELOS and PeopleCert

    Before

    Limited to reactive support and day-to-day firefighting

    Now you have

    A clear route into service management and IT operations roles

    Before

    No shared language for incidents, problems and change

    Now you have

    Command of the ITIL Value System and the guiding principles

    Before

    Recognition limited to your current team or employer

    Now you have

    A credential that travels across sectors and across Europe

    "The gap between doing the work and managing the service is increasingly a recognised credential, and the employers that matter already know it."

    Train with Invensis Learning and make the shift to modern service management.

    Sources: Glassdoor, PayScale, SalaryExpert (Germany) 2026.

    How to Get ITIL V5 Founfdation Certified in Karlsruhe Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Karlsruhe is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This ITIL 5 CourseCore Capabilities for Day-One Impact

    ITIL 5 Foundation training builds practical, current knowledge of digital service management. By the end, you can speak the language of the ITIL Value System, apply the guiding principles, and prepare with confidence for the PeopleCert exam.

    Digital Service Management Foundations

    Skills covered in ITIL 5 Foundation begin with the core concepts of digital product and service management: what digital services are, how value is created, and how products move through their lifecycle from discovery to retirement.

    Value Co-Creation in Practice

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, so you can frame service decisions around real organisational results.

    The Four Dimensions of Service Management

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, to manage products and services holistically.

    The ITIL Value System and Guiding Principles

    Understand how the ITIL Value System brings together governance, value chain activities, practices and continual improvement, and apply the seven guiding principles to everyday decisions.

    Product and Service Lifecycle Management

    Work through the lifecycle activities, from discovery and design to build, operation, delivery and support, and see how each stage creates and protects value across the service.

    Management Practices and Continual Improvement

    Explore ITIL's management practices, the continual improvement approach and value stream mapping, so teams can keep raising service quality over time.

    Who Should TakeITIL V5 Foundation Certification Training in Karlsruhe?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals in Karlsruhe Choose Invensis LearningAccredited Training, Real Support

    As a trusted ITIL Version 5 Foundation training company in Karlsruhe, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations that want reliable, well-run digital services. Our programmes combine certified ITSM trainers, flexible live online and classroom formats, structured courseware and dedicated learner support. As an ISO 9001 and ISO 27001 certified training company working with leading certification bodies including PeopleCert and AXELOS, we focus on practical understanding, real-world application and measurable outcomes for learners in Karlsruhe and across Germany.

    • Accredited training aligned to the latest AXELOS and PeopleCert ITIL 5 syllabus
    • Certified ITSM trainers with real-world service management experience
    • Live online and classroom formats that fit working schedules in Karlsruhe
    • Structured courseware, practice questions and exam-readiness support
    • ISO 9001 and ISO 27001 certified training operations
    • Post-training support and resources to help you apply ITIL at work
    • Trusted by professionals and teams across more than 100 countries
    • Competitive pricing for individual learners and corporate groups

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in KarlsruheInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Karlsruhe

    Novotel Karlsruhe City, Festpl, 2, 76137 Karlsruhe, Germany

    ITIL Version 5 Foundation Training Location in Karlsruhe

    Leonardo Hotel Karlsruhe, Ettlinger Str. 23, 76137 Karlsruhe, Germany

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    Corporate ITIL Training in KarlsruheUpskill Your Service Team

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    • Tailored ITIL 5 Foundation training for teams and departments
    • Live virtual, onsite or blended delivery across the Karlsruhe region
    • Training schedules built around your team's availability
    • Role-based examples from cloud, energy and mobility settings
    • Progress tracking, assessments and learner feedback
    • Volume-based pricing and dedicated coordination
    • Certified ITSM trainers with hands-on industry experience

    Leading Organisations

    IONOSEnBWBoschSAPInit SEPTV Group

    What Our Learners Say

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    Passed First Time with Practical Examples

    "The ITIL 5 Foundation training finally gave me a structured way to handle incidents and changes instead of just reacting. The trainer used real cloud and operations examples, and I passed the PeopleCert exam on my first sitting."

    Lukas Brandt

    IT Support Analyst

    Untitled

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    A Shared Language for My Team

    "Clear sessions on the ITIL Value System and the four dimensions helped me see how our service desk connects to value. The practice questions made the exam feel familiar, and I now lead our team with a shared language."

    Mara Hoffmann

    Service Desk Lead

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    Beginner Friendly and Well Paced

    "I came in with no ITIL background and the course was easy to follow. The guiding principles and lifecycle topics were explained well, and the live online format fit around my work in Karlsruhe."

    Jonas Keller

    Aspiring IT Service Manager

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    0/0

    Fewer Repeat Incidents Across the Team

    "We trained our operations team through Invensis Learning and the impact was quick. Standardising on ITIL practices reduced repeat incidents and gave everyone a common approach to problem and change management."

    Sabine Vogt

    IT Operations Manager, Energy Sector

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    Scalable, Accredited and Well Coordinated

    "As an L&D lead I needed accredited training that scaled. The corporate delivery was flexible, the trainers were credible, and our staff now apply the ITIL Value System to real services. Reporting and coordination were excellent."

    Thomas Reinhardt

    Head of Learning and Development, Cloud Services

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the four dimensions and the guiding principles, giving IT and business professionals a recognised, current credential.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the four dimensions and the guiding principles, giving IT and business professionals a recognised, current credential.

    Is ITIL 5 Foundation worth it for professionals in Karlsruhe?

    Yes. ITIL 5 Foundation is valued across Karlsruhe's cloud, energy and mobility employers, where reliable digital services matter. It maps to roles from service desk through to service management, helping you stand out in a competitive regional IT market. Talk to a learning advisor to plan your path.

    Who should take the ITIL 5 Foundation course?

    ITIL 5 Foundation suits IT and business professionals at any stage, including service desk staff, support analysts, IT operations professionals and business teams. No prior ITIL or service management knowledge is required, so it works for both career starters and switchers.

    Do I need prior experience or ITIL 4 to start?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals who hold ITIL 4 may find some concepts familiar, but ITIL 4 is not required to take the course or sit the exam.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle, as set out by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, practice questions, mock tests, exam-readiness support and learner support, plus a course completion certificate. Inclusions vary by format and plan. Request a quote for the package that suits you.

    How much does ITIL 5 Foundation training cost in Karlsruhe?

    Pricing is available on request and varies by format, such as live online, classroom or corporate group training. Fees are quoted in euros for learners in Germany. Contact us for current schedules and a tailored quote.

    Is the exam fee included in the training price?

    The PeopleCert exam fee may be billed separately from the training, depending on the package you choose. Pricing varies by region and channel, so confirm the current exam fee and what your plan includes before you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and business teams. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 multiple-choice questions to complete in 60 minutes. It is based on the ITIL 5 (Version 5.0) Foundation syllabus published by PeopleCert and AXELOS.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions, and the pass mark is 65%, which means answering 26 of 40 questions correctly. Focus on broad understanding across all nine syllabus topic areas rather than memorising single facts.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online through the PeopleCert OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in Karlsruhe and across Germany.

    What happens if I do not pass the first time?

    If you do not pass, you can retake the exam through PeopleCert. Our training includes practice questions, mock tests and exam-readiness support to help you prepare thoroughly and approach the retake with confidence. Confirm current re-sit fees with PeopleCert.

    Are there prerequisites to sit the exam?

    No. There are no formal prerequisites for the ITIL 5 Foundation exam. It is the entry point to the ITIL 5 scheme and is open to all candidates, regardless of prior education or work experience.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level course that assumes no prior service management knowledge. Trainers explain each concept from the ground up, supported by examples and practice activities, so beginners can follow along and build confidence.

    What learning materials are provided?

    You receive accredited courseware aligned to the ITIL 5 syllabus, practice questions, mock tests and topic-wise revision aids. These resources help you reinforce understanding and identify any weak areas before the exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the AXELOS and PeopleCert ITIL 5 (Version 5.0) Foundation syllabus, the current edition of the framework, so you learn the latest digital product and service management thinking.

    Will I receive a certificate after the training?

    You receive a course completion certificate after meeting the training requirements. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the official exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format and complete payment, after which you receive access to schedules and learning resources. New batches run regularly. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and self-paced e-learning, plus customised corporate group training. You can choose the format that best fits your schedule and learning style.

    Is online ITIL 5 Foundation training available in Karlsruhe?

    Yes. Live virtual instructor-led ITIL 5 Foundation training is available to learners in Karlsruhe, giving you real-time access to certified trainers without travelling. Classroom and corporate options are also available across the region.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that suits your schedule.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.