ITIL® 4 Foundation Certification Training in United Kingdom

  • Learn in-depth about the ITIL framework to understand IT service management better
  • Invensis Learning offers 2-day instructor-led ITIL® 4 Foundation training accredited by AXELOS® (PeopleCert) in United Kingdom
  • Acquire essential skills to enhance service delivery and optimize IT processes
  • Complete an accredited course featuring mock tests, assessments, and case studies
  • Acquire 16 PDUs/SEUs/CPDs post-completion of the training
  • Equip yourself with the skills for a rewarding IT career and enhance job stability in United Kingdom
Elevate your IT journey with a certification that unlocks a future where your expertise sets the standard. Your exciting journey begins here, geared for success!

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ITIL 4 Foundation Certification Training Course Overview in the United Kingdom

Invensis Learning’s ITIL 4 Foundation certification training is a 2-day instructor-led program accredited by AXELOS® (PeopleCert), aimed at equipping professionals with the essential knowledge and skills required to excel in IT service management. This training offers a deep dive into the ITIL 4 framework, emphasizing its value in enhancing service delivery and aligning IT services with business goals. Professionals will engage in interactive sessions, case studies, and practical exercises that prepare them for the certification exam and provide insights into real-world applications of ITIL principles.

The demand for ITIL 4 Foundation certification is rapidly increasing in the United Kingdom, highlighting the growing significance of effective IT service management across diverse industries. Recent data suggests that the UK IT services market is expected to reach USD 146.60 billion by 2029, driven by the rising need for businesses to enhance service quality and operational efficiency. Professionals with ITIL certifications can anticipate competitive salaries, ranging from £22,000 to £43,000, depending on their experience and job roles. The widespread adoption of ITIL has opened up numerous job opportunities, especially in positions like IT Service Manager, Change Manager, and IT Consultant, making this certification a valuable asset for career growth.

At Invensis Learning, we are committed to supporting individuals throughout their ITIL 4 Foundation training journey. Our expert trainers bring a wealth of industry experience, providing personalized guidance and insights that cater to individual learning needs. We also offer a range of resources, including practice exams and study materials, to ensure that participants are well-prepared for the certification exam. Our training focuses on theoretical knowledge and emphasizes practical skills that can be directly applied in the workplace, empowering participants to drive service improvement initiatives effectively.

Take the next step in your professional journey with Invensis Learning’s ITIL 4 Foundation course. This comprehensive course provides you with the knowledge and skills to excel in IT service management. Enhancing your expertise will open up new career opportunities and help you stand out in the competitive job market. Position yourself as a leader in IT service management and gain a solid foundation to drive success in your organization.

1
Service Management Basics
Gain fundamental knowledge about service management principles and concepts
2
ITIL Adoption
Understand how organizations can effectively adopt and implement ITIL practices for improved service management
3
Four Dimensions of Service Management
Explore the four critical aspects—organizations and people, information and technology, partners and suppliers, and value streams and processes—integral to successful service management
4
ITIL Value System
Learn the purpose and components of the ITIL service value system for optimizing overall service delivery
5
Service Value Chain
Understand the interconnected activities within the service value chain and their role in delivering value to customers
6
15 ITIL Practices
Grasp the purpose and key terms associated with 15 essential ITIL practices for effective service management
7
ITIL Practices in Action
Apply knowledge by learning how to implement and utilize seven specific ITIL practices in practical scenarios

ITIL 4 Foundation training in United Kingdom equips you with a valuable range of skills that enhance your understanding and approach to IT service management (ITSM). This accredited course offers a deep dive into the ITIL 4 framework to excel in managing IT services and contributing to organizational success. Some key skills you'll gain include:

IT Service Management
Process Improvement
Problem-Solving
Service Delivery
Service Design
Service Strategy
Stakeholder Management
Leadership and Communication
Strong Knowledge of AI and Analytics

Key Highlights of ITIL 4 Foundation Certification Training in United Kingdom by Invensis Learning

Invensis Learning is an Accredited Training Partner with Axelos (PeopleCert)
Interactive instructor-led ITIL 4 Foundation training
Get 16 PDUs/SEUs/CPDs after completing the training
Certified and accredited instructors
Letter of course Participation from Invensis Learning
Training curriculum as per the latest Syllabus
Retake the training within the next 2 months with the Flexi Pass at no extra charge
Guidance to crack your ITIL 4 Foundation certification exam on 1st Attempt*
Access the 100+ practice questions
Chapter-wise quizzes to help you crack the certification examination
Get free templates and case studies to practice your knowledge

87%

ITIL Survey Insights

According to a survey by AXELOS, the governing body of ITIL®, 87% of respondents said ITIL® was important to their company's performance.

82.5%

ITIL’s Corporate Dominance

ITIL offers comprehensive, practical, and proven guidelines for developing a service management system, and it is used by 82.5% of Fortune 500 companies.

82.55 billion

ITSM Market Growth

The ITSM software market is on a hot streak! It is valued at USD 82.55 billion in 2024 and is expected to be USD 227.7 billion by 2031.

Training Delivery Options

Live Virtual Instructor-led Training

Experience immersive learning from the comfort of your own space
Direct and real-time interaction with expert instructors online
Access online course materials and resources conveniently
Training accessible across various devices ensuring seamless learning experience
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Corporate Group Training-Onsite

Face to Face in-person training at your physical location
Customized training programs tailored to meet your business objectives
Engaging and interactive workshops that enables superior peer-to-peer learning experience
Receive dedicated guidance from Subject Matter Experts
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Embark on the journey to ITIL 4 Foundation exam success with our comprehensive training program. The ITIL 4 Foundation exam signifies your understanding of the latest IT service management (ITSM) best practices. But how do you navigate the path to success? We have curated the guidelines that help individuals to excel in the ITIL 4 certification exam.

  • Enroll in ITIL 4 Foundation Training: Enroll for an upcoming ITIL 4 Foundation course through Invensis Learning—a Premier Partner of the AXELOS (PeopleCert)—and attend the 2-day training.

  • Schedule the Exam: Once you have completed ITIL 4 Foundation training, you can schedule your exam online through the DevOps Institute website. The exam is available in English, Brazilian Portuguese, Chinese, Dutch, French, German, Italian, Japanese, Polish and Spanish.

  • Take the Exam: The ITIL 4 Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

  • Qualify the Exam: To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

  • Get Certified: Once you have passed the exam, you will be awarded the ITIL 4 Foundation certification.

  • Maintain Certification: Uphold the value of your ITIL 4 Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs), reinforcing your expertise and status in the field.

Module 1: Understand the Key Concepts of Service Management

1.1 The basic key definitions of:
  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor
1.2 Describing Key Concepts of Creating Value & Services:
  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility
  • Warranty
1.3 Describes Key Concepts of Service Relationship:
  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption
2.1 Describe the nature, use, and interaction of the guiding principles

2.2 Explain the use of the guiding principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
3.1 Explain the four dimensions of service management:
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
4.1 Describe the concept of the service value system
5.1 Describe the interconnected nature of the service value chain and how this supports value streams

5.2 Describe the purpose and other important details about each of the value chain activities:
  • Plan
  • Improve
  • Engage
  • design and transition
  • build and obtain
  • deliver and support
6.1 Recall the purpose of the following ITIL practices:
  • Information security management
  • Relationship management
  • Supplier management
  • IT asset management
  • Monitoring and event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual Improvement
  • Change enablement
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management
6.2 Learn about the various ITIL terms:
  • IT asset
  • Event
  • configuration item
  • Change
  • Incident
  • problem
  • known error
7.1 Learn about each of the 7 ITIL practices and how they will fit in the whole service level chain
  • Continual Improvement (including) - continual improvement model
  • Change Enablement
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management

Navigate the journey to the ITIL 4 Foundation Certification Exam with this structured timeline for success

IT Professionals
Service Managers
Database Administrators
Software Professionals
ITSM Managers
Service Process Owners
Existing ITIL Qualification Holders
Individuals starting their journey in Service Management
Individuals working in the areas of IT (Digital, Product, Development)

There are no prerequisites to taking up the ITIL 4 Foundation training in United Kingdom. A basic knowledge of service management concepts will be helpful to clear the ITIL 4 Foundation exam.

    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    2 mock tests
    Examination voucher
    50+ chapters and quizzes
    ITIL Foundation courseware from Axelos (PeopleCert)
    Training Options

    Organize Corporate Group ITIL 4 Foundation Certification Training in the United Kingdom for Your Teams

    As the United Kingdom's IT landscape evolves, leading companies prioritize best practices in IT service management to stay competitive. By investing in ITIL Foundation corporate training, organizations can improve employee skills, optimize processes, and achieve business success. Invensis Learning provides tailored, instructor-led corporate training programs designed to align with your business objectives and equip teams with the essential tools for effective IT service management.

    Key Benefits of Invensis Learning's ITIL 4 Foundation Corporate Group Training:

    • Customized Learning Experience: Our training programs are tailored to align with your organization's needs, ensuring the content is relevant and immediately applicable to your business environment
    • Expert Instructors: Professionals will learn from industry experts with extensive real-world experience, providing valuable insights and enhancing the overall training experience
    • Boost Employee Growth: Equip your teams with practical skills and techniques to implement ITIL practices effectively, fostering personal and professional development
    • Drive Organizational Success: Empower your organization to adopt ITIL principles confidently, leading to improved service delivery, enhanced customer satisfaction, and increased operational efficiency
    • Meet Industry Standards: Our training aligns with globally recognized best practices, ensuring your organization remains competitive and capable of meeting the demands of the fast-paced IT industry
    Request for Corporate Group Training

    Top Companies in the United Kingdom Hiring ITIL 4 Foundation Certified Professionals in 2025

    Job TitleCompany NameLocation
    Service Desk AnalystRiver IslandLondon Area, UK
    ITIL Operations ManagerMorgan HuntCity of London, England, UK
    Head of Service OperationsLa FosseLondon Area, UK
    Incident ManagerTata CommunicationsHigh Wycombe, England, UK
    ITIL Managing ProfessionalNatoboticsLondon, England, UK
    ITSM Administrator (ITIL)DGH RecruitmentLondon Area, UK

    Note: The job listings and details are subjected to change

    Our Alumni Who Are ITIL 4 Foundation Certified Have Secured Jobs in Top United Kingdom Based Companies

    Rolls-Royce
    EY
    IBI Group
    Meta
    NHS Scotland
    Amazon

    About United Kingdom

    The United Kingdom, a leading global hub for business and technology, is renowned for its rich history, diverse culture, and robust economy. As one of the world's largest financial centers, particularly in cities like London, the UK has a thriving IT sector that continually seeks skilled professionals to manage and improve service delivery. The UK's demand for ITIL (Information Technology Infrastructure Library) professionals has surged, driven by organizations striving to enhance their IT service management practices and align IT services with business goals. With the increasing complexity of IT environments and the need for efficient service delivery, ITIL certification is highly regarded, making ITIL-trained specialists essential in the country's public and private sectors.
    Training Options

    Know About Your ITIL 4 Foundation Certification

    Our ITIL 4 Foundation Certification Training by seasoned trainers equips professionals with essential DevOps skills through the comprehensive syllabus. We prepare individuals to pass the ITIL 4 Foundation exam and earn a globally recognized certification, enhancing career opportunities.

    What is ITIL 4 Foundation Certification?

    The ITIL 4 Foundation Certification is an introductory IT Service Management (ITSM) credential that equips individuals with fundamental knowledge of the latest ITIL framework, ITIL 4. This certification emphasizes the strategic importance of ITSM in delivering high-quality IT services that align with an organization's goals and customer needs.

    ITIL 4 Foundation Certification is an industry-recognized credential that equips you with the latest best practices to design, deliver, and improve IT services in United Kingdom. Boost your marketability, increase earning potential, and gain a competitive edge by demonstrating your understanding of aligning IT with business needs, optimizing processes, and enhancing customer satisfaction in United Kingdom.

    The training typically involves instructor-led sessions in United Kingdom covering fundamental ITSM concepts, terminologies, and processes within the ITIL framework. It often includes interactive elements, case studies, and assessments.

    Yes, Invensis Learning is accredited with AXELOS (PeopleCert) is globally recognized and widely adopted to offer ITIL 4 Foundation certification, making it a valuable asset for IT professionals across various industries and regions.

    The ITIL 4 Foundation certification is valid for three years.


    FAQs on ITIL 4 Foundation in United Kingdom

    Who should take the ITIL 4 Foundation course?

    The ITIL 4 Foundation course is designed for professionals involved in IT service management. It is ideal for individuals in roles such as service desk managers, incident managers, problem managers, IT operations managers, and those seeking to understand the principles and practices of IT service management.

    There is a growing demand for ITIL 4 Foundation-certified professionals across the United Kingdom, particularly in IT services, telecommunications, government, and finance sectors. Companies are actively seeking skilled professionals who can optimize IT service delivery, improve customer satisfaction, and drive operational efficiency.

    Yes, ITIL 4 Foundation certification is recognized and highly regarded by United Kingdom employers, especially in IT service management. Companies are increasingly adopting ITIL practices, and they actively seek professionals knowledgeable about these industry-leading frameworks to improve their service delivery and optimize their IT processes.

    After completing the ITIL 4 Foundation certification, consider advancing your career by pursuing further certifications in ITIL 4. Options include the ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications. Alternatively, you may specialize in DevOps, Agile Service Management, or Lean IT based on your professional goals.

    Yes, the ITIL 4 Foundation exam is available in multiple languages in the UK, including French, German, Spanish, and Italian, among others. You can select your preferred language when booking the exam through PeopleCert.

    ITIL 4 is a relatively new framework, and AXELOS and PeopleCert typically announce any updates or new releases. ITIL 4 Foundation is unlikely to change frequently, but it's important to stay informed about updates to the broader ITIL framework or any shifts in the IT service management landscape.

    The difficulty level of the ITIL 4 Foundation exam is moderate. The exam is designed to assess your understanding of basic ITIL concepts. While the exam is simple enough, studying the material thoroughly and understanding the key principles is essential to increase your chances of success.

    While it is not mandatory to attend a formal course, it is highly recommended to ensure you fully understand ITIL concepts before attempting the exam. Self-study using official ITIL 4 Foundation materials is possible, but many candidates prefer instructor-led training to help clarify concepts and gain practical insights.

    Accredited ITIL 4 Foundation training providers can be found by visiting the PeopleCert or AXELOS websites, which list authorized training organizations. Additionally, you can research recognized United Kingdom training companies offering ITIL certifications, ensuring that they provide official, accredited programs for the Foundation course.

    Yes, According to PeopleCert, the ITIL 4 Foundation certification must be renewed within three years from the original certification date.

    There are no formal prerequisites for the ITIL 4 Foundation certification. However, a basic understanding of IT services and processes can be beneficial, especially for professionals in the IT industry or those working in service management roles.

    After earning ITIL 4 Foundation certification in the United Kingdom, you can pursue roles such as Service Desk Manager, Incident Manager, Change Manager, Problem Manager, and IT Operations Manager.

    Yes, many accredited providers, such as Invensis Learning, offer online ITIL 4 Foundation course. These course allow you to study remotely and at your own pace. You will have access to video lectures, interactive materials, and virtual instructor-led sessions.

    Preparation for the ITIL 4 Foundation exam includes attending an accredited training course and reviewing the materials provided. Additionally, practicing with sample questions and mock exams will help reinforce your understanding of ITIL 4 principles. Many training providers also offer study guides and resources to support exam preparation.

    The ITIL 4 Foundation certification exam consists of 40 multiple-choice questions. The exam is conducted online, and you have 60 minutes to complete it. You must score 65% (26 correct answers) to pass.

    Yes, the ITIL 4 Foundation course equips you with practical knowledge that can be directly applied to your job in IT service management. You'll learn about best practices for service management, creating value for customers, and optimizing IT services, which are highly relevant to real-world business scenarios.

    The course covers key concepts such as the Service Value System (SVS), which defines how all components and activities of the organization work together to create value. You'll also learn about the service value chain, ITIL guiding principles, and the ITIL practices needed to manage IT services effectively. The course also emphasizes how ITIL integrates with modern frameworks like Agile, DevOps, and Lean to improve service delivery.

    Yes, Invensis Learning in the United Kingdom offers official ITIL 4 Foundation training. We offer instructor-led courses, virtual classes, and self-paced learning options, all accredited by AXELOS and delivered through PeopleCert.

    The ITIL 4 Foundation course in the UK typically takes 2 days for instructor-led training. However, some training providers may offer flexible online or blended learning options that can be completed at your own pace, which may take longer depending on your schedule and study pace.

    Yes, ITIL 4 Foundation certification is an excellent starting point for individuals looking to transition into an IT service management career in the UK. Whether you have a background in business operations, customer support, or project management, the certification will equip you with essential IT service management skills, making it easier to enter and progress within the field.

    General FAQs

    What are the modes of training provided by Invensis Learning?

    Invensis Learning provides 5 different modes of training in the form of:

    • Instructor-led live online (virtual) training
    • Instructor-led classroom training
    • On-site group training
    • Focused 1-to-1 training
    • Self-paced E-learning

    You can enroll for training by following below mentioned points:

    • Select a course
    • Select a schedule of your choice
    • Select the mode of your training
    • Click on “Enrol Now” button
    • Fill the necessary details to make the payment
    • Get all the course materials to prepare for the training
    • Join the training on the scheduled date

    Yes, you can opt for a customized schedule which is not there on the website. But getting custom schedules will depend on few criteria mentioned below:

    • Focused 1-to-1 training can be customized as per your choice
    • Group training of more than 5 participants can be customized
    • On-site training can be customized as per clients’ requirement

    Please check the website regularly to check for new offers and discounts happening throughout the year. You can also get in touch with one of our training consultants through chat to check if any discounts are available.

    For all the certification training courses, you will receive their official certificate. Upon completion of the certification exam, the results will be immediately announced. If a participant has cleared the exam, your digital certificate will be made available immediately. But, if you require a hard copy of the certificate, you may incur additional cost and it will be delivered to your address in 2-3 weeks of time.

    Once you enroll for training from Invensis Learning, you will receive:

    • A copy of course material
    • Study guide Prepared by SMEs
    • Practice Tests
    • Retrospective session
    • Access to free resources
    • Complimentary additional training session
    • PDUs for relevant courses
    • Course completion certificate/Official certificate

    Please check out our refund policy page to know more if you cancel your enrollment.

    No, English is the preferred language for the mode of training delivery. Any language other than English will have to be custom request which will be fulfilled at additional cost and availability of a native language trainer.

    If you would like to know more about a course, you can mail us at support@invensislearning.com or call us at (+91 96202-00784) or chat with our training consultant to get your query resolved.

    PMI-ACP Exam Prep certification is beneficial for various roles, including Project Managers, Scrum Masters, Product Owners, Agile Coaches, and anyone involved in Agile project management seeking career advancement. These roles are highly sought after in industries that rely on Agile frameworks to improve project outcomes.

    Initiate Your Journey with These Essential Resources

    The ITIL 4 Big Picture: Connecting Key Concepts

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    Three Tips for Passing ITIL 4 Foundation

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    The ITIL® Maturity Model

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    Request for Training

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