ITIL Version 5 Foundation Certification Training in India

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Build modern digital service management skills with instructor-led ITIL 5 Foundation training for India's IT services, GCC and consulting teams. Aligned to the AXELOS ITIL 5 (Version 5.0) syllabus and delivered by accredited trainers, it prepares you for the 40-question PeopleCert exam and the ITIL Value System behind modern service delivery. As a trusted ITIL Version 5 Foundation training company, Invensis Learning supports you from enrolment through to exam day.

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Build Modern IT Service Skills with ITIL 5 in India

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INR 92630

What Is ITIL Version 5 Foundation?Your Route into Modern Service Management

The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. It is the current, fifth iteration of the ITIL framework, published by AXELOS and examined by PeopleCert.

For professionals across India's IT services, GCC, consulting and BFSI sectors, ITIL 5 Foundation is a fast route to a recognised, modern service management credential. You learn how value is co-created, how the product and service lifecycle works, and how the seven guiding principles apply to real digital teams.

With no formal prerequisites, the certification suits IT operations staff, service desk analysts, digital product owners and DevOps or Agile practitioners alike. Start your ITIL 5 journey with Invensis Learning and prepare for the exam with confidence.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in India designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in India
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in India

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in India
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in India
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in IndiaDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why ITIL 5 Certified Professionals Stand OutSkills Employers Value

For Individuals

ITIL 5 Foundation gives IT and business professionals a modern, globally recognised service management credential and the confidence to work with digital products and services the way employers now expect. Whether you are moving up from a service desk role, refreshing older ITIL 4 knowledge, or stepping into digital product management, the certification builds capability that India's IT services, GCC and consulting employers value.

If you want to prove current service management skills and open doors to service delivery and ITSM manager roles, ITIL 5 Foundation is a clear first step. You gain framework fluency, exam readiness and a credential that travels across sectors and countries.

Earn the current, globally recognised ITIL 5 (Version 5.0) credential from AXELOS and PeopleCert
Stand out as digital service management skills move beyond older ITIL 4 knowledge
Qualify for higher-paying service delivery and ITSM manager roles in India
Understand the ITIL Value System and how organisations create and improve value
Apply the seven guiding principles and four dimensions to real digital teams
Prepare fully for the 40-question ITIL 5 Foundation exam with accredited trainers
Progress into higher ITIL 5 qualifications using Foundation as your entry point
Carry a credential recognised across India and over 200 countries

For Organizations

ITIL 5 Foundation group training helps organisations build a shared, modern service management language across IT, operations and digital product teams. It equips staff to manage the full product and service lifecycle and co-create value with the business. For enterprises and GCCs standardising service management or moving from ITIL 4, team training creates consistency and measurable improvement.

If your teams struggle to connect IT delivery to business value, ITIL 5 Foundation training gives them the ITIL Value System, guiding principles and value stream thinking to improve flow, reduce waste and raise service quality.

Builds a common ITIL 5 service management language across teams
Aligns IT delivery to business value and the product and service lifecycle
Helps GCCs and enterprises transition from ITIL 4 to the current framework
Improves flow and reduces waste through value stream thinking
Standardises incident, change and service practices across units
Supports measurable, continual improvement of digital services
Enables customised onsite or live virtual delivery for teams
Strengthens in-house digital service management capability

ITIL V5 Foundation Exam Format in IndiaWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in India

The total cost of getting ITIL V5 Foundation certified in India includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in India delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in India is INR 92630

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where ITIL 5 Foundation Takes Your Career in IndiaRoles, Demand and Pay

ITIL 5 Foundation has quickly become a sought-after marker of modern service management across India's IT services, GCC, consulting and BFSI sectors, where employers run large digital service operations and are moving from ITIL 4 to the newer framework. Demand spans the ladder, from service desk and incident roles to service delivery and ITSM manager positions, and certified professionals command a clear premium. Here is what the India market is telling us right now.

₹23 lakh

Average ITSM Manager salary, India

per year, Glassdoor 2026

₹18.7 lakh

IT Service Delivery Manager salary, India

average, Glassdoor 2026

5.1 lakh+

GCC jobs across India

hiring in 2026, BusinessToday

64%

New GCC roles needing digital skills

2026 industry data, Taggd

SECTORS HIRING

—IT and Software Services / GCCs
—Consulting and Professional Services
—Banking, Financial Services and Insurance
—Telecom and Communications
—Healthcare and Digital Health
—Government and Public Sector

GROWTH TRENDS

—GCC hiring crossing 5.1 lakh jobs across India in 2026
—64% of new GCC roles needing digital and AI skills
—Enterprises transitioning from ITIL 4 to ITIL 5
—Cloud and AI estates raising demand for service governance
—Service management maturing into digital product management
—ITSM talent scarce versus a deep project-management pool

Sources: Glassdoor, PayScale, 6figr, SalaryExpert (India) 2026; BusinessToday and Taggd (GCC hiring 2026).

Designation

ITIL Version 5 Foundation Certified Professionals in India : Salary Insights and Trends

Hiring Companies in India

₹250K

Min

₹450K

Average

₹750K

Max

PayScale · 6figr (India) 2026

TCSInfosysWiproHCLTech

Source: TCS · Infosys · Wipro · HCLTech

Market Forces Driving ITIL 5 Demand in India

The ITIL 4 to ITIL 5 Transition Gap

Enterprises standardised on ITIL 4 must now upskill to ITIL 5 (Version 5.0), yet few professionals hold the newer credential, creating a clear early-mover advantage.

ITIL 5 Foundation gets you current

GCC Growth Outpacing ITSM Talent

India's GCCs cross 5.1 lakh jobs in 2026, building product and platform teams that need service management maturity faster than skilled staff can be hired.

ITIL 5 builds service management maturity

Digital Products Beyond IT Services

ITIL 5 reframes IT service management as digital product and service management, and organisations lack people who can run the full product and service lifecycle.

ITIL 5 covers the product and service lifecycle

Value Stream and Flow Pressure

Boards demand faster, leaner delivery, but many teams cannot map value streams or remove waste, the exact skills ITIL 5 value stream management adds.

ITIL 5 adds value stream mapping skills

Cloud and Multi-Supplier Complexity

Cloud, AI and multi-vendor estates make service governance harder, and the four dimensions equip professionals to manage partners, information and technology holistically.

ITIL 5 builds four-dimension thinking

Continual Improvement Skills Shortage

Employers want measurable, ongoing improvement, but few practitioners can apply the ITIL continual improvement model and guiding principles day to day.

ITIL 5 embeds continual improvement

Sources: BusinessToday and Taggd (GCC hiring 2026); NASSCOM (cloud and digital adoption); PeopleCert (ITIL 5 syllabus).

ITIL 5 Foundation is more than a certificate. It is an early-mover advantage in India's fast-moving service management market. Start your ITIL 5 journey today.

Your India Career Transformation

Your ITSM Career Before and After ITIL 5

The Shift This Credential Delivers

India's digital service and GCC market is expanding fast, and employers increasingly separate professionals who hold the current ITIL credential from those who do not. Here is which side of that line you want to be on.

Today

Your ITSM knowledge is tied to older ITIL 4 practices employers are moving beyond

After ITIL 5

You hold the current ITIL 5 (Version 5.0) credential that India's IT and GCC employers are starting to ask for

Today

Your ITSM knowledge is tied to older ITIL 4 practices employers are moving beyond

Today

Salary growth stalls in operational service desk and support bands

After ITIL 5

You qualify for service delivery and ITSM manager roles that average ₹18-23 lakh in India

Today

Salary growth stalls in operational service desk and support bands

Today

You manage incidents and changes but cannot show strategic value

After ITIL 5

You link services to value co-creation, the ITIL Value System and the product and service lifecycle

Today

You manage incidents and changes but cannot show strategic value

You earn ITIL 5 Foundation

Before

No formal, current service management credential to prove your skills

Now you have

A globally recognised AXELOS ITIL 5 Foundation certification issued by PeopleCert

Before

No formal, current service management credential to prove your skills

Before

Recognition limited to your current employer or single sector

Now you have

A portable credential recognised across India and over 200 countries

Before

Recognition limited to your current employer or single sector

Before

Practical experience without a modern framework to structure it

Now you have

Fluency in the seven guiding principles, four dimensions and value stream management

Before

Practical experience without a modern framework to structure it

Before

No clear route to progress in the ITIL scheme

Now you have

The entry credential and prerequisite for higher ITIL 5 qualifications

Before

No clear route to progress in the ITIL scheme

"The gap between running IT operations and leading modern digital services is increasingly a current credential, and the employers that matter already know it."

Join the professionals who trained with Invensis Learning and made the shift.

Sources: Glassdoor, PayScale, 6figr (India) 2026.

How to Get ITIL V5 Founfdation Certified in IndiaStep-by-Step Certification Process

The ITIL V5 Foundation certification path in India is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Teams

The ITIL 5 Foundation course teaches you digital product and service management, the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, management practices, continual improvement, and value stream mapping. By the end you can speak the language of modern service management and apply it at work.

Digital Product and Service Management

Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle.

The ITIL Value System

See how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to co-create value.

The Seven Guiding Principles

Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

The Four Dimensions

Take a holistic view using organisations and people, value streams and processes, information and technology, and partners and suppliers, plus the PESTLE factors around them.

The Product and Service Lifecycle

Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

Value Streams and Continual Improvement

Map and manage value streams to improve flow and outcomes, and apply the continual improvement model to keep digital services getting better over time.

Who Should TakeITIL V5 Foundation Certification Training in India?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

INR 92630

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Train with Invensis LearningYour Accredited ITIL 5 Training Partner

Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS syllabus. Our accredited trainers, structured courseware and flexible delivery help learners across India move from training to certification with a clear, supported path. As a trusted ITIL Version 5 Foundation training company in India, we combine accredited expertise with practical, learner-focused delivery. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

PeopleCert Accredited Training Organization for ITIL 5 Foundation
Accredited, experienced trainers with real ITSM delivery expertise
Courseware aligned to the AXELOS ITIL 5 (Version 5.0) syllabus
Flexible online (live virtual), classroom and self-paced formats
Mock exams and practice questions for the 40-question exam
ISO 9001:2015 and ISO 27001:2022 certified training operations
Dedicated learner support before, during and after training
Scalable corporate delivery for teams across India and beyond

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

15+

Years of Training Excellence

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in IndiaAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in India

The Taj Mahal Palace, Koli Nagar, A Ward, Mumbai Zone 1, Mumbai City District, Maharashtra, India

ITIL Version 5 Foundation in India

The Oberoi, New Delhi, Oberoi Flyover, Chanakya Puri Tehsil, New Delhi, Delhi, 110503, India

ITIL Version 5 Foundation in India

The Taj Mahal Palace, Koli Nagar, A Ward, Mumbai Zone 1, Mumbai City District, Maharashtra, India

ITIL Version 5 Foundation in India

The Oberoi, New Delhi, Oberoi Flyover, Chanakya Puri Tehsil, New Delhi, Delhi, 110503, India

ITIL 5 Foundation Corporate TrainingUpskill Your Whole Team

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Suitable for small, medium and large IT and service teams
Customised schedules aligned with team availability
Delivery through onsite, live virtual, hybrid or blended formats
Accredited trainers with real ITSM and industry expertise
Role-based, industry-relevant examples for better application
Dedicated coordination and support for group programmes
Scalable delivery for teams across India and global locations

What Our Learners Say

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Passed on the First Attempt

"The trainer made the ITIL Value System and the four dimensions genuinely easy to follow. The mock exams mirrored the real 40-question paper, and I passed the ITIL 5 Foundation exam on my first attempt."

Rahul Deshpande

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A Clear Upgrade from ITIL 4

"Coming from an ITIL 4 background, I wanted to understand what changed in ITIL 5. The sessions on the product and service lifecycle and value stream mapping made the shift clear and practical for my day-to-day work."

Ananya Iyer

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Practical and Beginner Friendly

"Well-structured, beginner-friendly and very hands-on. The guiding principles and continual improvement model are things I now apply in incident reviews. The learner support before and after the course was excellent."

Vikram Reddy

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Great Team Upskilling Outcome

"We trained a full service management team on ITIL 5 Foundation. The customised, live virtual delivery fitted our schedule, and the team now shares a common language for governance and value. Certification pass rates were strong."

Sunita Rao

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Aligned to Our Transformation

"As we moved our GCC from ITIL 4 to ITIL 5, Invensis Learning delivered accredited training that got our managers certified quickly. The focus on the ITIL Value System and value streams aligned directly with our transformation goals."

Arjun Kapoor

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4.6

Ratings

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Locations Worldwide

99%

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

General

What is the ITIL Version 5 Foundation certification?

Is ITIL 5 Foundation worth it for professionals in India?

Yes. Across India's IT services, GCC and consulting sectors, ITIL 5 Foundation is increasingly asked for as employers move from ITIL 4. Certified professionals qualify for service delivery and ITSM manager roles that average around ₹18-23 lakh a year. Talk to a learning advisor to plan your path.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle, and Value Stream Mapping and Management, and it updates the earlier Service Value System into the ITIL Value System.

Who should take ITIL 5 Foundation?

It suits IT operations and service desk staff, digital product owners, DevOps and Agile practitioners, ITIL 4 holders updating their skills, and business professionals working with digital service teams. There are no formal prerequisites, so anyone can start.

How long is the ITIL 5 Foundation certification valid?

The certification is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

Pricing

How much does ITIL 5 Foundation training cost in India?

Training fees vary by format and provider and are available on request. The PeopleCert exam fee is billed separately and varies by region and purchasing channel. Request a quote for current India pricing and inclusions.

What is included in the ITIL 5 Foundation course fee?

Training typically includes AXELOS-aligned courseware, industry case studies, practice questions, mock exams, an exam voucher where offered, and learner support, plus a course completion certificate. Confirm exact inclusions for your package when you enrol.

Is the exam fee included in the training price?

This varies by package. The PeopleCert ITIL 5 Foundation exam voucher is often bundled with accredited training, but pricing depends on the plan. Ask a learning advisor what your chosen package includes.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for teams, enterprises and GCCs. Contact us for a tailored group quote for your organisation.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 single-answer multiple-choice questions. It is delivered online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

How many questions are on the exam and how long is it?

The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour).

What is the passing score for ITIL 5 Foundation?

The pass mark is 65%, meaning you must answer at least 26 of the 40 questions correctly to pass.

Are there prerequisites for the ITIL 5 Foundation exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, work experience or prior ITIL knowledge.

What topic areas does the exam cover?

The exam covers nine topic areas from the official PeopleCert syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

Where can I take the ITIL 5 Foundation exam in India?

Online from home or office via PeopleCert OnVUE proctoring, or at a PeopleCert authorised test centre. The exam is usually arranged through an accredited training organisation as part of a training and exam package.

Course Content

What will I learn in ITIL 5 Foundation training?

You learn digital product and service management, the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

Do I need prior ITIL experience to take this course?

No. The course is beginner friendly and has no prerequisites. Trainers build concepts from the ground up, so professionals new to ITIL and existing ITIL 4 holders updating to ITIL 5 can both follow it comfortably.

What are the seven ITIL guiding principles?

Focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

What learning resources are provided?

You receive AXELOS-aligned courseware, industry case studies, practice questions, mock exams and revision aids designed to prepare you for the 40-question ITIL 5 Foundation exam.

Is the course aligned to the latest ITIL syllabus?

Yes. The course is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus and the current PeopleCert exam.

How long is the ITIL 5 Foundation training?

The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days, depending on the schedule you choose.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

Enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

What training formats are available?

We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule.

How soon can I start the training?

New live virtual and classroom batches run regularly across India. Check the upcoming schedules or talk to a learning advisor to find the next available cohort that suits you.

Can I reschedule or transfer my enrolment?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in IndiaWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Where ITIL 5 Foundation Takes Your Career in IndiaRoles, Demand and Pay

Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Teams

ITIL Version 5 Foundation Certification Training in India

What Is ITIL Version 5 Foundation?UntitledYour Route into Modern Service Management

What Is ITIL Version 5 Foundation?Your Route into Modern Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in IndiaDo You Qualify for the ITIL V5 Foundation Exam?

Why ITIL 5 Certified Professionals Stand OutSkills Employers Value

ITIL V5 Foundation Exam Format in IndiaWhat to expect on exam day

ITIL V5 Foundation Certification Cost in India

Where ITIL 5 Foundation Takes Your Career in IndiaRoles, Demand and Pay

SECTORS HIRING

GROWTH TRENDS

Market Forces Driving ITIL 5 Demand in India

The ITIL 4 to ITIL 5 Transition Gap

GCC Growth Outpacing ITSM Talent

Digital Products Beyond IT Services

Value Stream and Flow Pressure

Cloud and Multi-Supplier Complexity

Continual Improvement Skills Shortage

Your ITSM Career Before and After ITIL 5

The Shift This Credential Delivers

How to Get ITIL V5 Founfdation Certified in IndiaStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Teams

Digital Product and Service Management

The ITIL Value System

The Seven Guiding Principles

The Four Dimensions

The Product and Service Lifecycle

Value Streams and Continual Improvement

Who Should TakeITIL V5 Foundation Certification Training in India?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Train with Invensis LearningYour Accredited ITIL 5 Training Partner

ITIL Version 5 Foundation Training Locations in IndiaAll our classroom training is now available online at your convenience

ITIL 5 Foundation Corporate TrainingUpskill Your Whole Team

What Our Learners Say

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