Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters in BangaloreUntitledYour Entry Point to Modern ITSM

    ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Bangalore gives IT and business professionals a current, globally recognised credential to prove those skills. Built on ITIL 5 (Version 5.0), the fifth iteration of the IT Infrastructure Library, the course covers the full product and service lifecycle, the seven guiding principles, the four dimensions, and Value Stream Mapping and Management. It suits service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners across Bengaluru's IT services, GCC and product ecosystem. There are no formal prerequisites, so the credential is open to professionals at any career stage. With Bengaluru home to the country's largest concentration of Global Capability Centres and enterprise IT operations, employers increasingly want teams fluent in the latest ITSM framework. Start your ITIL Version 5 journey with Invensis Learning and move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bangalore, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters in BangaloreYour Entry Point to Modern ITSM

    ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Bangalore gives IT and business professionals a current, globally recognised credential to prove those skills.

    Built on ITIL 5 (Version 5.0), the fifth iteration of the IT Infrastructure Library, the course covers the full product and service lifecycle, the seven guiding principles, the four dimensions, and Value Stream Mapping and Management. It suits service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners across Bengaluru's IT services, GCC and product ecosystem. There are no formal prerequisites, so the credential is open to professionals at any career stage.

    With Bengaluru home to the country's largest concentration of Global Capability Centres and enterprise IT operations, employers increasingly want teams fluent in the latest ITSM framework. Start your ITIL Version 5 journey with Invensis Learning and move from study to certified with a clear, supported path.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bangalore, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Bangalore designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Bangalore
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Bangalore

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Bangalore
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Bangalore
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in BangaloreDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Is Worth ItFor Professionals and Teams in Bangalore

    For Individuals

    For Individuals

    ITIL 5 Foundation helps IT and business professionals stand out with a modern, digital-era service management credential. The certification validates your understanding of how organisations co-create value through digital products and services, and it maps directly to in-demand roles across Bengaluru's IT services and GCC market. Whether you are new to ITIL, upgrading from an earlier version, or working in a DevOps, Agile or product team, this training builds capability aligned to what employers now expect from service management professionals.

    If you want a recognised first step into modern ITSM, ITIL 5 Foundation is a clear, accessible path. You gain the framework knowledge, exam readiness and confidence to apply the ITIL Value System in real digital service environments.

    • Earns a current, globally recognised AXELOS (PeopleCert) credential
    • Proves fluency in the latest ITSM framework, not just legacy ITIL
    • Opens roles from service desk analyst to IT service delivery manager
    • Builds command of the ITIL Value System and guiding principles
    • Strengthens incident, problem and change management capability
    • Adds value stream and continual improvement skills employers want
    • Requires no prerequisites, so any professional can start
    • Positions you for GCC and enterprise IT roles across Bengaluru
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations modernise service management by equipping teams with current, structured ITSM knowledge. The training can be delivered for IT operations groups, service desks, GCC teams or whole departments. For organisations moving from legacy processes to product-centric digital delivery, this training creates a common approach to value, governance and continual improvement.

    If your teams run enterprise digital services but lack a consistent framework, ITIL 5 Foundation training gives them a shared foundation. Teams gain a standardised approach to service value, practices and improvement that scales across Bengaluru and global locations.

    • Builds a shared, current service management language across teams
    • Aligns IT delivery to value co-creation and business outcomes
    • Improves incident, problem and change discipline at scale
    • Supports ServiceNow and platform adoption with best practice
    • Standardises ITSM practice across business units and GCCs
    • Enables customised training aligned to your service strategy
    • Provides flexible delivery for distributed and onsite teams
    • Strengthens continual improvement and value stream thinking

    ITIL V5 Foundation Exam Format in BangaloreWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Bangalore

    The total cost of getting ITIL V5 Foundation certified in Bangalore includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Bangalore delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Bangalore is INR 92630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Foundation Careers in BangaloreRoles, Demand and Pay Outlook

    Bengaluru is India's undisputed IT and Global Capability Centre capital, and ITIL 5 skills are increasingly a hiring signal for the teams that run enterprise digital services here. As GCCs own end-to-end product mandates and modernise service management on platforms such as ServiceNow, employers want professionals fluent in the latest ITSM framework, from service desk analyst to IT service delivery manager. Here is what the local market is telling us right now.

    660,000+

    GCC professionals in Bengaluru

    around 36% of India's GCC workforce, 2026

    ₹20 lakh

    Average IT Service Delivery Manager pay, Bengaluru

    per year, Glassdoor 2026

    ₹8.1 lakh

    ServiceNow / ITSM admin pay, Bengaluru

    average, Salary.com 2026

    9,000+

    GCC roles open in Bengaluru

    Glassdoor 2026

    SECTORS HIRING

    • —IT and Software Services
    • —Global Capability Centres (GCCs)
    • —Consulting and Professional Services
    • —Banking, Financial Services and Insurance
    • —Product and Global Tech
    • —Telecom and E-Commerce

    GROWTH TRENDS

    • —Bengaluru holds India's largest GCC concentration
    • —GCCs leading enterprise-wide digital transformation and AI
    • —Rising ServiceNow and modern ITSM platform adoption
    • —Demand for the current ITIL framework beyond ITIL 4
    • —Service delivery and value stream skills sought across GCCs
    • —Cost and value pressure driving continual improvement roles

    Sources: Glassdoor, Salary.com, PayScale, Indeed, Naukri (India) 2026; Zinnov and industry GCC data 2026.

    Industry Challenges Driving ITIL 5 Demand in Bangalore

    Legacy ITSM in a Digital World

    Many Bengaluru enterprises still run ITIL 4-era processes while GCCs move to product-centric digital delivery, the exact gap ITIL 5's digital service focus is built to close.

    ITIL 5 brings digital product and service focus

    Service Reliability at GCC Scale

    GCCs run always-on global services for parent enterprises, so strong incident, problem and change discipline directly affects business outcomes and demands current ITSM capability.

    ITIL 5 strengthens incident and problem practice

    Value Leakage Across Programmes

    Boards fund digital and AI programmes, but weak value co-creation and unclear outcomes cause waste that value-stream-literate professionals are increasingly hired to fix.

    ITIL 5 builds value co-creation skills

    ServiceNow Without Best Practice

    Rapid ServiceNow and platform adoption often outpaces process maturity, so employers need people who can align tooling to the ITIL guiding principles and practices.

    ITIL 5 aligns tooling to guiding principles

    Talent Fluent in the Latest Framework

    Bengaluru's ITSM pool is deep in older certifications but thin in current ITIL 5 skills, making holders of the latest credential rare and sought-after.

    ITIL 5 makes certified professionals stand out

    Continual Improvement Under Cost Pressure

    Margin and capital discipline push GCCs to optimise services continually, a core ITIL 5 competency that few teams practise systematically today.

    ITIL 5 builds continual improvement capability

    Sources: Zinnov and industry GCC data 2026; Naukri, LinkedIn, Glassdoor, Indeed (India) 2026.

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who run modern digital services. Join learners in Bangalore building current ITSM skills and start your journey today.

    Your Bangalore Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Bengaluru's IT and GCC market is expanding with digital transformation and AI investment, and employers increasingly separate professionals fluent in the latest ITSM framework from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the Bengaluru market

    After ITIL 5

    IT service delivery roles in Bengaluru average around ₹20 lakh, with ITSM leads reaching higher

    Today

    Shortlisted less often for roles that list a current ITIL credential

    After ITIL 5

    Eligible for ITSM roles across IT services, GCCs, BFSI and product tech

    Today

    Confident in delivery, but employers want current ITSM framework skills

    After ITIL 5

    Fluent in linking services to value and improving delivery continually

    You earn ITIL 5 Foundation

    Before

    Service management skills that rest on experience, not a recognised credential

    Now you have

    A current AXELOS (PeopleCert) credential recognised by leading Bengaluru and global employers

    Before

    Working mostly with legacy or ITIL 4-era processes

    Now you have

    Fluency in the latest ITIL framework, ready for product-centric digital delivery

    Before

    Task-focused, with limited view of how services co-create value

    Now you have

    Command of the ITIL Value System, guiding principles and value stream thinking

    Before

    Recognition that fades when you change team, employer or sector

    Now you have

    A globally recognised credential that travels across sectors and GCCs

    "The gap between running IT tasks and leading modern digital services is increasingly a current credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, Salary.com, PayScale, 6figr (India) 2026.

    How to Get ITIL V5 Founfdation Certified in Bangalore Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Bangalore is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The ITSM Skills You Will MasterAll Nine ITIL 5 Topic Areas, Covered

    This programme helps learners build modern service management knowledge across all nine ITIL 5 Foundation topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and connect digital services to value co-creation and continual improvement.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation start with modern digital products and services: understand value creation, continual improvement and how products and services are managed across the full lifecycle, from discovery and design to operation, delivery and support.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine as one integrated system to help organisations continually co-create value through digital services.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate to real decisions.

    The Four Dimensions of Service Management

    Balance Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic approach to managing digital products and services.

    ITIL Management Practices

    Understand the role of ITIL 5 management practices and how practice guides support consistent ways of working, including incident management, problem management, change enablement, the service desk and service level management.

    Value Streams and Continual Improvement

    Map value streams to improve flow, visibility and outcomes, and apply the continual improvement model to sustain long-term success across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Bangalore?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 92630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 92630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Bangalore

    A trusted ITIL Version 5 Foundation training company in Bangalore, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current, work-ready service management skills. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • Trainers accredited and aligned to the AXELOS (PeopleCert) syllabus
    • ITIL 5 Foundation aligned courseware and industry case studies
    • Flexible live virtual, classroom and corporate delivery formats
    • 16-hour programme covering all nine ITIL 5 topic areas
    • Practice questions and mock exams for first-attempt readiness
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Bengaluru
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across many industries

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BangaloreInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Bangalore

    The Taj West End, Bangalore

    ITIL Version 5 Foundation Training Location in Bangalore

    ITC Gardenia, a Luxury Collection Hotel, Bengaluru, Bangalore

    corporate banner

    Corporate ITIL 5 Foundation TrainingFor Your Teams in Bangalore

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    • Suitable for small, medium and large service management teams
    • Customised schedules aligned to team and shift availability
    • Flexible onsite, offsite, live virtual or hybrid delivery
    • Accredited trainers with real ITSM and industry experience
    • Role-based examples for service desk, GCC and operations teams
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Bengaluru and global sites

    Leading Organisations

    TCSInfosysWiproAccentureIBMCognizant

    What Our Learners Say

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    Passed on the First Attempt

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. The mock exams matched the real format, and I cleared the ITIL 5 Foundation exam on my first attempt while working full time in a GCC."

    Arun Prakash

    Service Desk Team Lead

    Untitled

    0/0

    Great Upgrade from an Older Version

    "Coming from an ITIL 4 background, I wanted to understand what changed in ITIL 5. The sessions on the product and service lifecycle and value stream mapping were exactly what I needed to move into a modern service role."

    Divya Ramesh

    Incident Manager

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    Practical and Job-Ready

    "Very practical training. The four dimensions and management practices sessions helped me connect our ServiceNow processes to actual ITIL best practice. I now feel confident applying the framework day to day."

    Karthik Nair

    ITSM Analyst

    Untitled

    0/0

    Standardised ITSM Across Our Team

    "We enrolled our service management team for corporate ITIL 5 Foundation training. The delivery was flexible around our shifts, and the team now shares a common language for incidents, changes and continual improvement."

    Sneha Iyer

    IT Service Delivery Manager, GCC

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    Reliable Partner for Team Upskilling

    "As an L&D lead, I needed accredited training that scaled across locations. Invensis Learning handled scheduling, courseware and reporting smoothly, and our operations teams came away genuinely more capable."

    Rahul Deshpande

    Learning and Development Lead, IT Services

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised AXELOS (PeopleCert) credential that Bengaluru's IT services, GCC, BFSI and product employers value. It maps to roles from service desk analyst to IT service delivery manager, where local pay reaches around ₹20 lakh a year. Speak with a learning advisor to plan your path.

    General

    Is ITIL 5 Foundation worth it for professionals in Bangalore?

    Yes. ITIL 5 Foundation gives you a current, globally recognised AXELOS (PeopleCert) credential that Bengaluru's IT services, GCC, BFSI and product employers value. It maps to roles from service desk analyst to IT service delivery manager, where local pay reaches around ₹20 lakh a year. Speak with a learning advisor to plan your path.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, makes Value Stream Mapping and Management a dedicated topic, and updates the ITIL Value System with a stronger digital-era emphasis.

    Are there prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at the PeopleCert portal.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 Foundation aligned courseware, the 16-hour instructor-led programme, industry case studies, practice questions and mock exams, and learner support. Exam voucher inclusion varies by package. Request a quote to see what your plan covers.

    How much does ITIL 5 Foundation training cost in Bangalore?

    Training fees vary by format, schedule and whether the exam voucher is bundled, so pricing is available on request. Live virtual and classroom options are quoted in INR for Bangalore. Contact a learning advisor for current batch pricing and group rates.

    How much does the ITIL 5 Foundation exam cost?

    The PeopleCert exam fee varies by region and purchasing channel, so confirm the current figure at peoplecert.org or ask us. In many packages the exam voucher is bundled with training. Speak with our team to arrange your voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and GCC teams. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    Our training is built for first-attempt readiness with mock exams and practice questions aligned to the real format. If you need another attempt, you can re-sit the PeopleCert exam; verify the current re-sit policy and any fees at peoplecert.org before booking.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas, including the ITIL Value System, guiding principles and the product and service lifecycle.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than a single subject.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of a training and exam package.

    Course Content

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners, career changers and business professionals can all start. The training builds concepts step by step, from digital service basics to the ITIL Value System.

    What topics does the ITIL 5 Foundation training cover?

    The course covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    How long is the ITIL 5 Foundation training programme?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule format. It prepares you for the 40-question, 60-minute exam.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the official format, helping you identify weak areas and build confidence before exam day.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert), so you learn the current framework rather than an earlier edition.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Bangalore.

    Who should take ITIL 5 Foundation training?

    It suits service desk analysts, IT operations staff, incident and change practitioners, digital product managers, and DevOps or Agile professionals who want a current ITSM credential. Business professionals working with digital service teams also benefit.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.