Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Where It FitsUntitledYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing you to digital product and service management, the ITIL Value System and the practices that help organisations co-create value. Taking ITIL 5 Foundation certification training in Gurgaon gives IT and business professionals a modern, digital-era grounding in the world's most widely adopted service management framework, created by AXELOS and examined by PeopleCert. ITIL 5 (Version 5.0) is the fifth iteration of the ITIL framework and a clear step on from ITIL 4, with an explicit focus on the product and service lifecycle, value co-creation and Value Stream Mapping and Management. For professionals in Gurgaon's global capability centres, IT services firms and consulting houses, it is a credible way to prove current service management knowledge. Whether you are new to ITIL or updating from an earlier edition, the credential supports roles from service desk analyst to IT service delivery manager. There are no prerequisites, so anyone can begin. Start your ITIL 5 journey with Invensis Learning and build the skills employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Gurgaon, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Where It FitsYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing you to digital product and service management, the ITIL Value System and the practices that help organisations co-create value. Taking ITIL 5 Foundation certification training in Gurgaon gives IT and business professionals a modern, digital-era grounding in the world's most widely adopted service management framework, created by AXELOS and examined by PeopleCert.

    ITIL 5 (Version 5.0) is the fifth iteration of the ITIL framework and a clear step on from ITIL 4, with an explicit focus on the product and service lifecycle, value co-creation and Value Stream Mapping and Management. For professionals in Gurgaon's global capability centres, IT services firms and consulting houses, it is a credible way to prove current service management knowledge.

    Whether you are new to ITIL or updating from an earlier edition, the credential supports roles from service desk analyst to IT service delivery manager. There are no prerequisites, so anyone can begin. Start your ITIL 5 journey with Invensis Learning and build the skills employers value.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Gurgaon, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Gurgaon designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Gurgaon
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Gurgaon

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Gurgaon
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Gurgaon
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in GurgaonDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Is Worth ItReal Gains for Your Career and Your Team

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals understand how modern digital products and services create value and how to support them across their lifecycle. The credential suits service desk staff, IT operations engineers, product owners and delivery leads who want a current, recognised service management qualification. Whether you are entering ITSM for the first time, moving from an Agile or DevOps role, or refreshing knowledge from an earlier ITIL edition, this training builds capability aligned to how work is really delivered today.

    If you want a modern, portable credential that employers in Gurgaon and beyond recognise, ITIL 5 Foundation is a strong first step. You gain framework fluency, exam readiness and a clear path toward more advanced service management roles.

    • Proves current, digital-era service management knowledge to employers
    • Opens roles from service desk analyst to IT service delivery manager
    • Builds fluency in the ITIL Value System, guiding principles and value streams
    • Gives a globally recognised AXELOS credential that travels across sectors
    • Helps you stand out in Gurgaon's competitive GCC and IT services market
    • Requires no prior experience or prerequisites, so anyone can start
    • Sets a modern base for higher ITIL 5 qualifications later
    • Connects Agile, DevOps and product ways of working to service value
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations build service management capability by giving teams a common, current framework for delivering and improving digital products and services. Training can be shaped for service desks, operations teams, PMOs or whole business units. For organisations modernising IT operating models or migrating from ITIL 4, this training provides a scalable, flexible way to standardise practice and lift service quality.

    If your teams struggle with inconsistent service delivery or value leakage, ITIL 5 group training creates a shared approach to value streams, guiding principles and continual improvement that senior stakeholders can measure.

    • Creates a shared service management language across IT teams
    • Improves value co-creation, flow and continual improvement
    • Aligns delivery with modern digital product and service practices
    • Reduces incidents and rework through consistent ways of working
    • Supports a smooth ITIL 4 to ITIL 5 transition across the organisation
    • Enables tailored, role-based training for service desks and PMOs
    • Strengthens supplier and value-stream governance
    • Builds in-house capability that scales with digital transformation

    ITIL V5 Foundation Exam Format in GurgaonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Gurgaon

    The total cost of getting ITIL V5 Foundation certified in Gurgaon includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Gurgaon delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Gurgaon is INR 92630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Takes Gurgaon CareersTop Roles and Rising Pay

    ITIL remains the most widely recognised service management framework, and in Gurgaon it is valued across IT services, GCCs, consulting, BFSI and fintech employers running large digital operations. As enterprises migrate to the current ITIL 5 edition and mature their ITSM, professionals with modern service management skills are increasingly sought after. Demand spans the ladder, from service desk analyst to incident manager and IT service delivery manager, and here is what the market is telling us now.

    ₹18.7 lakh

    IT Service Delivery Manager pay, India

    average per year, Glassdoor 2026

    ₹20 lakh

    Senior ITIL roles reach up to

    per year, industry data 2026

    1.8 million

    India IT job openings

    2025, up 16% year on year

    100+

    ITSM roles listed, Gurgaon

    Glassdoor 2026

    SECTORS HIRING

    • —IT and Software Services / GCCs
    • —Consulting and Professional Services
    • —Banking, Financial Services and Insurance
    • —Fintech and Digital Payments
    • —Business Process Management and Shared Services
    • —Telecom and Product Technology

    GROWTH TRENDS

    • —Global capability centres scaling digital operations in Gurgaon
    • —Migration from ITIL 4 to the current ITIL 5 edition
    • —ServiceNow and ITSM tooling demand across enterprises
    • —Value-stream and DevOps adoption reshaping service teams
    • —Deep support talent pool but scarce modern ITSM skills
    • —Always-on digital services raising the cost of downtime

    Sources: Glassdoor, PayScale, 6figr, Indeed (India) 2026; TechBehemoths and industry IT job market reports 2025-2026.

    Market Forces Making ITIL 5 Skills Essential in Gurgaon

    Digital Service Complexity

    Gurgaon GCCs and IT services firms run large digital product portfolios, yet many teams lack a shared model for managing services across the lifecycle, exactly the gap ITIL 5 is built to close.

    ITIL 5 builds digital product and service skills

    ITIL 4 to ITIL 5 Transition

    Enterprises are updating knowledge to the fifth iteration of ITIL, and employers increasingly expect the current ITIL 5 (Version 5.0) grounding rather than older editions.

    ITIL 5 refreshes teams on the current edition

    Cost of Downtime

    Always-on digital services mean outages carry real revenue and reputation cost, so employers value people who apply consistent incident, operation and support practices.

    ITIL 5 strengthens incident and lifecycle practices

    Modern ITSM Talent Gap

    India's IT pool is deep in legacy support but thin in modern service management skills. A current ITIL 5 credential helps professionals stand out to hiring managers.

    ITIL 5 makes certified professionals stand out

    Value-Stream and Flow Pressure

    Agile and DevOps adoption pushes teams to improve flow and cut waste, and ITIL 5's Value Stream Mapping and Management gives them a structured way to do it.

    ITIL 5 builds value stream mapping capability

    Multi-Supplier Ecosystems

    Gurgaon enterprises coordinate many vendors and platforms, demanding the partner, supplier and four-dimension governance that ITIL 5 Foundation introduces.

    ITIL 5 covers partners and suppliers

    Sources: TechBehemoths, Glassdoor, Indeed (India) 2026; industry IT service management and job market reports 2025-2026.

    ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for the digital era. Join professionals who help their organisations co-create value and improve flow. Start your journey today.

    Your Gurgaon Career Transformation

    Your Service Management Career, Before and After ITIL 5

    See the Difference Certification Makes

    Gurgaon's digital economy is expanding with GCC growth, fintech and enterprise transformation, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the Gurgaon market

    After ITIL 5

    Service delivery manager roles in India average around ₹18.7 lakh, with senior ITSM bands reaching higher

    Today

    Shortlisted less often for roles that ask for current ITIL knowledge

    After ITIL 5

    Eligible for modern ITSM roles across IT services, GCCs, BFSI and fintech

    Today

    Capable in delivery, but employers want the current framework fluency

    After ITIL 5

    Confident applying digital service management and continual improvement at work

    You earn ITIL 5 Foundation

    Before

    Service management knowledge based on an older edition or on-the-job habit alone

    Now you have

    A current AXELOS credential recognised by GCCs and IT employers in Gurgaon and worldwide

    Before

    Stuck in a support role with no recognised service management qualification

    Now you have

    A clear route from support roles toward incident, change and service delivery management

    Before

    Task focused, with limited view of how services create value end to end

    Now you have

    Fluency in the ITIL Value System, guiding principles and value stream management

    Before

    Recognition that fades when you change employer, tool or sector

    Now you have

    A portable, globally recognised credential valid across sectors and regions

    "The gap between running tickets and leading service value is increasingly a current credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, 6figr, Indeed (India) 2026.

    How to Get ITIL V5 Founfdation Certified in Gurgaon Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Gurgaon is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    The ITIL 5 Skills You Will Walk Away WithPractical, Framework-Aligned Capability

    This programme builds practical fluency across all nine ITIL 5 Foundation topic areas so you can speak the language of modern service management and prepare for the exam. By the end, you can explain how digital services create value and how to keep improving them.

    Digital Product and Service Management

    Understand what distinguishes modern digital products and services, how value is created, and how products and services are managed across their lifecycle in the digital era.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders while weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management.

    The ITIL Value System and Guiding Principles

    Explore how the ITIL Value System brings together governance, practices and continual improvement, and apply the seven guiding principles to make better real-world decisions.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Understand the role of ITIL management practices and official practice guides in enabling consistent, effective ways of working that teams can adapt to their own context.

    Continual Improvement and Value Streams

    Apply the continual improvement model and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Gurgaon?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 92630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 92630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Gurgaon?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current, exam-ready service management capability. As a PeopleCert Accredited Training Organisation, we combine official courseware, accredited trainers, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Gurgaon, we work with individuals and teams alike. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organisation delivering official ITIL 5 courseware
    • Trainers accredited by PeopleCert with real service management experience
    • Live virtual, classroom and corporate delivery to suit your schedule
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Case studies and mock questions aligned to the ITIL 5 Foundation exam
    • First-attempt exam guidance and post-training support
    • Flexible schedules for working professionals across Gurgaon and India
    • Trusted by learners and organisations across multiple industries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in GurgaonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Gurgaon

    The Westin Gurgaon, New Delhi, Gurgaon

    ITIL Version 5 Foundation Training Location in Gurgaon

    Hotel Crowne Plaza, Leisure Valley Road, IFFCO Chowk, Sector 29, Gurgaon, Gurugram, Haryana, 122007, India

    corporate banner

    Corporate ITIL 5 Training in GurgaonFor Your Teams

    Untitled

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual or hybrid delivery across Gurgaon and India
    • PeopleCert-accredited trainers with ITSM industry experience
    • Role-based examples for service desks, PMOs and delivery teams
    • Dedicated coordination and reporting for corporate programmes
    • Scalable delivery for regional and global teams

    Leading Organisations

    GenpactAmerican ExpressNagarroFIS GlobalS&P GlobalSopra Steria

    What Our Learners Say

    Untitled

    Passed First Time and Applying It at Work

    "The ITIL 5 Foundation training finally made the value system click for me. The trainer used real service desk examples, and the mock questions matched the exam style closely. I passed on my first attempt and now apply the guiding principles daily."

    Ankit Sharma

    Service Desk Team Lead

    Untitled

    0/0

    Great Bridge from DevOps to ITSM

    "Coming from a DevOps background, I wanted to understand how ITIL 5 fits modern delivery. The sessions on value streams and continual improvement were exactly what I needed, and the pace suited a working professional in Gurgaon."

    Neha Gupta

    Site Reliability Engineer

    Untitled

    0/0

    Smooth Update to the Current Edition

    "Clear, well-structured content and a trainer who answered every question. Moving from ITIL 4 to the current edition felt straightforward, and the digital badge helped my profile stand out to recruiters."

    Rahul Verma

    IT Operations Analyst

    Untitled

    0/0

    Aligned Our Whole Team on ITIL 5

    "We enrolled our service management team for corporate training. The sessions were tailored to our tooling and gave everyone a shared language for incidents and change. Coordination and reporting from Invensis were excellent."

    Sanjay Iyer

    IT Service Delivery Head, GCC

    Untitled

    0/0

    Flexible Delivery That Fit Our Schedule

    "As an L&D lead, I needed a provider who could train a mixed group of support and delivery staff without disrupting operations. The flexible live virtual format and practical case studies delivered real, measurable improvement in how our teams handle services."

    Meenakshi Rao

    Learning and Development Manager

    Untitled

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    IndoreDelhiBhopalThiruvananthapuramGurgaonHyderabadJaipurKolkataNoidaVisakhapatnamCoimbatoreMumbaiPuneCochinAhmedabadBangaloreChennai
    City map with location markers

    Explore Our Other Course Categories

    Agile

    Project Management

    ITSM

    Quality Management

    DevOps

    IT Governance

    Other Related Courses

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    Is ITIL 5 Foundation worth it for professionals in Gurgaon?

    Yes. Gurgaon's GCCs, IT services firms, consulting houses and fintechs run large digital operations and value current service management skills. The credential supports roles from service desk analyst to IT service delivery manager, where India averages sit around ₹18.7 lakh, so it is a strong return on a short course.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the ITIL framework. It adds an explicit focus on digital product and service management, makes the product and service lifecycle a core element, introduces Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System with a stronger digital and sustainability emphasis.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. An ITIL 5 Foundation credential is recognised by employers globally and travels across sectors and regions.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    Your fee typically includes official ITIL 5-aligned courseware, instructor-led or self-paced access, practice questions and mock exams, and learner support, plus a course completion certificate. Exam voucher inclusion varies by package. Request a quote to see exactly what your plan covers.

    How much does ITIL 5 Foundation training cost in Gurgaon?

    Pricing varies by format, schedule and whether the exam voucher is bundled, so the fee is available on request. Live virtual, classroom and corporate options are quoted in INR. Speak with a learning advisor for current batch pricing.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some plans bundle the PeopleCert exam voucher, while others quote training and exam separately. PeopleCert prices the exam by region and channel, so confirm current fees at peoplecert.org and ask us which plan suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and delivery teams. Contact us for a tailored quote for your organisation.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that works for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam has 40 single-answer multiple-choice questions and runs for 60 minutes. It is closed book and delivered either online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre. It is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. The exam tests knowledge and comprehension across the nine ITIL 5 topic areas, so aim for broad understanding rather than depth in one area.

    What if I do not pass the exam first time?

    Our training includes first-attempt guidance, mock exams and practice questions to prepare you thoroughly. If you need to re-sit, PeopleCert manages the re-examination process; confirm the current re-sit policy and any fees at peoplecert.org.

    Are there any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare well.

    Which version is the ITIL 5 Foundation exam based on?

    The exam is based on the current ITIL 5 (Version 5.0) syllabus published by AXELOS and PeopleCert. Our courseware is aligned to this edition, so you prepare against the latest framework, not an older one.

    Course Content

    Can a complete beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. The training starts from core concepts and builds up, so beginners and those moving from Agile, DevOps or product roles can follow comfortably with the hands-on practice provided.

    What topics does the ITIL 5 training cover?

    The programme covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Are mock exams and practice questions included?

    Yes. The training includes practice questions and full mock exams mapped to the 40-question, 60-minute exam format, along with topic-wise checks to help you identify weak areas and build readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert, so you learn the current framework and its terminology.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule format. It covers all nine topic areas and prepares you for the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, pick a format and complete payment, then receive access to schedules, courseware and resources. New live virtual and classroom batches run regularly. See upcoming schedules or talk to a learning advisor to pick a start date.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Gurgaon.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans let you attend the training twice. Contact support to arrange a change.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

    Do you deliver ITIL 5 training across Gurgaon and India?

    Yes. We support learners across Gurgaon and India through live virtual and corporate onsite delivery, with schedules aligned to Indian time zones. Talk to an advisor about the nearest classroom or onsite option for your team.