What Is Quality Function Deployment?UntitledA Customer-Driven Route to Better Design
Quality Function Deployment (QFD) is a structured, customer-driven method for translating the Voice of the Customer into specific engineering and process characteristics at every stage of product and service development. This Quality Function Deployment training in Czechia teaches you to build and interpret the House of Quality, the central QFD planning matrix, so every design decision stays anchored to what customers genuinely need. Developed in Japan by Yoji Akao and Shigeru Mizuno and first applied at the Kobe Shipyard, QFD is now a standard tool across automotive, aerospace, electronics, healthcare and software design. This one-day, instructor-led programme suits product designers, design and quality engineers, product managers, R&D professionals and Six Sigma practitioners in Prague, Brno, Ostrava and Plzeň who want to move from intuition-based design to traceable, customer-led specifications. There is no formal examination; the focus is entirely on practical skills you can apply on real projects, using the four-phase QFD model from product planning to production. Start building customer-driven design capability with Invensis Learning.










