Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Quality Function Deployment and Why It MattersUntitledA Customer-Driven Design Method

    Quality Function Deployment (QFD) is a structured, customer-driven method for translating what customers want into precise technical and engineering characteristics at every stage of product and service development. This Quality Function Deployment training in Chile teaches you to capture the Voice of the Customer and turn it into design decisions your team can measure and act on. Developed in Japan by Yoji Akao and Shigeru Mizuno and first applied at Mitsubishi's Kobe Shipyard in 1972, QFD uses the House of Quality matrix and a four-phase cascade, from product planning to parts deployment, process planning and production control, to keep every design choice anchored to a real customer need. It is a stable, widely used methodology in manufacturing, automotive, food, healthcare, software and service design. This is a practical, non-certification course, so you learn by building and interpreting a real House of Quality rather than sitting an exam. It suits product designers, quality engineers, product managers, R&D professionals and Six Sigma practitioners in Chile who need to translate customer requirements into specifications. Start your QFD journey with Invensis Learning and take a repeatable design-quality skill back to work.

    What Is Quality Function Deployment and Why It MattersA Customer-Driven Design Method

    Quality Function Deployment (QFD) is a structured, customer-driven method for translating what customers want into precise technical and engineering characteristics at every stage of product and service development. This Quality Function Deployment training in Chile teaches you to capture the Voice of the Customer and turn it into design decisions your team can measure and act on.

    Developed in Japan by Yoji Akao and Shigeru Mizuno and first applied at Mitsubishi's Kobe Shipyard in 1972, QFD uses the House of Quality matrix and a four-phase cascade, from product planning to parts deployment, process planning and production control, to keep every design choice anchored to a real customer need. It is a stable, widely used methodology in manufacturing, automotive, food, healthcare, software and service design.

    This is a practical, non-certification course, so you learn by building and interpreting a real House of Quality rather than sitting an exam. It suits product designers, quality engineers, product managers, R&D professionals and Six Sigma practitioners in Chile who need to translate customer requirements into specifications. Start your QFD journey with Invensis Learning and take a repeatable design-quality skill back to work.

    Certification Badge

    Key Highlightsof the Quality Function Deployment Training Course

    End-to-End Skill Development

    • Structured Quality Function Deployment training in the Chile designed to help learners understand the core QFD concepts, tools, methods, and phases covered in the program
    • Course content aligned with current industry expectations, product development requirements, and practical learning objectives for quality and engineering professionals
    • Real-world examples and scenario-based learning to help learners connect QFD concepts with everyday product design and customer satisfaction situations
    • Guided learning support to help participants strengthen understanding, improve confidence, and apply QFD skills effectively at work

    Structured Courseware and Learning Resources

    • Access to organized QFD course materials including House of Quality templates, QFD matrix worksheets, Voice of the Customer guides, and Kano Model analysis tools
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of matrix calculation, customer needs analysis, and design target setting
    • Practice activities, assignments, quizzes, or workplace-based exercises included where applicable using the resources provided in the Online Quality Function Deployment course
    • Supplementary learning aids such as affinity diagram worksheets, tree diagram templates, cause-and-effect guides, and QFD four-phase reference cards

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced quality management practitioners with domain expertise in product development, QFD facilitation, and customer-driven design
    • Real-world examples, case discussions, and applied House of Quality matrix building activities to improve practical understanding of QFD methodology
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on Voice of the Customer, needs prioritization, and design target translation
    • Learn through instructor-led Quality Function Deployment training focused on solving real product development and engineering challenges

    Flexible Learning Support in Chile

    • Flexible training formats available for individual learners and corporate teams in the Chile
    • Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
    • Learning support designed to help participants stay on track before, during, and after the Quality Function Deployment training
    • Additional revision, refresher, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand QFD fundamentals including its definition, history, four-phase structure, and role in aligning product design with customer requirements
    • Learn how to capture Voice of the Customer, apply the Kano Model, and distinguish between customer needs and technical descriptors based on the course curriculum
    • Explore practical use cases showing how QFD is applied across product development, manufacturing, and service design environments in the Chile
    • Build role-relevant knowledge of House of Quality matrix construction, relationship weighting, and design target prioritization that supports better product decisions

    Practice, Assessment, and Completion Support

    • Practice building QFD matrices, constructing House of Quality diagrams, and applying supporting tools through exercises and scenario-based activities where applicable
    • Use assessments to identify knowledge gaps in QFD concepts and strengthen understanding of weaker areas
    • Receive guidance from instructors or learning support teams to improve understanding of QFD methodology and stay aligned with course objectives
    • Earn a course completion certificate after successfully meeting the training requirements

    Career and Workplace Application

    • Build practical QFD skills that can support career growth, role advancement, or improved product development performance in the Chile
    • Strengthen confidence in applying Voice of the Customer analysis, House of Quality matrices, and design target translation to real product and service challenges
    • Improve professional credibility through structured, skill-focused Quality Function Deployment training recognized across Chile industries
    • Enable enterprise-wide capability development through Quality Function Deployment corporate training for employees across product development, manufacturing, quality, and engineering teams.

    Quality Function Deployment Training Eligibility in the ChileWho Can Enroll?

    • No prior QFD experience is required to enroll; the course is open to all working professionals in the Chile

    • Basic familiarity with product development, quality management, or customer requirements analysis is helpful but not mandatory

    • Professionals from product development, manufacturing, quality, marketing, and R&D backgrounds are well suited for this training

    • Quality managers, engineers, and analysts involved in product design, process improvement, or customer satisfaction programs will benefit directly

    • Anyone seeking to strengthen customer-driven design, requirements analysis, and quality prioritization skills in the Chile will benefit from this program

    The On-The-Job Value of QFD TrainingOutcomes for You and Your Team

    For Individuals

    For Individuals

    QFD training helps you move from intuition-based design to customer-driven, traceable decisions. You learn a repeatable method for listening to customers and translating their needs into engineering targets, whether you work in manufacturing, food and beverage, mining supply or services. Whether you are a designer, quality engineer, product manager or Six Sigma practitioner in Chile, the course gives you tools you can use on your very next project.

    By the end of the day you can facilitate a Voice of the Customer session, build a House of Quality for a real product or service, and read the completed matrix to set clear design priorities. These are practical skills that make you more effective in any product development or quality role.

    • Capture the Voice of the Customer accurately and turn it into measurable design requirements
    • Build and interpret a complete House of Quality with confidence
    • Prioritise design decisions around what customers value most
    • Spot and resolve design conflicts early, before costly prototyping
    • Cascade customer requirements from product planning through to production control
    • Apply QFD within Design for Six Sigma and DMAIC improvement projects
    • Reduce rework and late design changes on your product and service projects
    • Strengthen your standing in cross-functional product and quality teams
    For Organizations

    For Organizations

    QFD group training equips your product development and quality teams with a structured way to translate customer needs into specifications. The training can be delivered for engineering, quality, marketing and manufacturing teams together, which is where QFD delivers the most value. For organisations that want fewer late design changes and products that genuinely match customer needs, this training provides a scalable, practical solution.

    When a cross-functional team learns QFD together, it builds a common House of Quality for one of your own products during the session, so you leave with immediate organisational value. Teams gain a standard, repeatable approach to prioritisation, trade-offs and design targets.

    • Embed a shared, customer-driven design language across product and quality teams
    • Cut design iterations and speed up time to market for new products
    • Link engineering and process decisions directly to customer requirements
    • Reduce warranty and rework costs through design-for-quality discipline
    • Standardise House of Quality practice across sites and business units
    • Strengthen export competitiveness by designing to real market needs
    • Build in-house capability to facilitate VOC and QFD workshops
    • Train cross-functional teams onsite anywhere in Chile

    How QFD Skills Pay off Across Chilean IndustryIn-Demand Roles and Sectors

    QFD skills are valued wherever customer requirements must be translated into design, and in Chile that spans mining and industrial equipment, food, beverage and agribusiness, forestry, consumer goods and manufacturing. As exporters meet strict customer specifications and new lithium and clean-tech industries scale, employers increasingly want professionals who can run Voice of the Customer sessions and build a House of Quality. Quality Function Deployment training builds exactly this capability. The roles that use these skills range from quality and design engineers to product managers and product development leads, and here is what the market is telling us right now.

    CLP 1.9M

    Quality management average pay, Chile

    per month gross, Paylab 2026

    CLP 2.9M

    Industrial engineer average pay, Chile

    per month, SalaryExpert 2026

    470+

    Open engineering roles, Chile

    Glassdoor, July 2026

    CLP 2.3M

    Product manager pay, Santiago

    per month, Glassdoor 2026

    SECTORS HIRING

    • —Mining and Industrial Equipment
    • —Food, Beverage and Agribusiness
    • —Forestry, Pulp and Paper
    • —Consumer Goods and Retail
    • —Manufacturing and Automotive Suppliers
    • —Healthcare and Medical Devices

    GROWTH TRENDS

    • —Export markets demanding customer-driven quality standards
    • —Mining suppliers designing for reliability and operator needs
    • —Lithium, green hydrogen and clean-tech creating new product lines
    • —Manufacturers cutting design rework under margin pressure
    • —Scarcity of formal QFD and House of Quality facilitation skills
    • —Consumer brands competing on genuine customer fit

    Sources: Paylab, Glassdoor, SalaryExpert, ERI and Robert Half (Chile) 2026; Invest Chile and sector export data.

    Industry Pressures Driving Demand for QFD Skills in Chile

    Export Quality Expectations

    Chilean food, wine and salmon exporters must meet strict EU and US customer requirements, making structured Voice of the Customer translation essential to protect market access and reduce rejects.

    QFD translates customer needs into specifications

    Mining Equipment Reliability

    Chile's mining sector demands highly reliable equipment and services. QFD helps suppliers design to operator requirements and set engineering targets that reduce costly field failures.

    QFD builds design-for-reliability skills

    New Industries, New Products

    Lithium, green hydrogen and clean-tech investment is creating new product lines that need customer requirements translated into robust engineering specifications from day one.

    QFD anchors new designs to customer needs

    Design Rework and Cost Pressure

    Manufacturers under margin pressure cannot afford late design changes. QFD captures customer needs early and cascades them through design, cutting iterations and rework.

    QFD front-loads customer requirements

    Scarce Structured-Design Skills

    Chilean employers have strong project and quality talent but few professionals trained in formal QFD and House of Quality facilitation, making the skill genuinely differentiating.

    QFD facilitation makes professionals stand out

    Customer-Driven Competition

    Consumer goods and retail brands compete on how well products match local customer needs, rewarding teams that design around genuine Voice of the Customer rather than assumptions.

    QFD keeps the Voice of the Customer central

    Sources: Invest Chile, sector export data; Glassdoor and SalaryExpert (Chile) 2026.

    QFD is more than a technique. It is the discipline that keeps products aligned to customers. Join professionals in Chile who design quality in from the start and cut costly rework. Start your QFD journey today.

    Your Chile Career Transformation

    Where You Stand Today,

    And Where QFD Skills Take You

    Chile's product and quality market is shifting as exporters and new industries demand customer-driven design, and employers increasingly separate teams that can translate customer needs from those that cannot. Here is which side of that line you want to be on.

    Today

    Seen as a delivery specialist rather than a design-quality lead

    After QFD Training

    Able to facilitate Voice of the Customer and House of Quality workshops for cross-functional teams

    Today

    Limited standing in Chile's export-driven quality and design roles

    After QFD Training

    Equipped for quality, design and product roles across mining, food and manufacturing in Chile

    Today

    Reacting to customer complaints after products ship

    After QFD Training

    Preventing complaints by translating requirements into clear engineering targets

    You master QFD

    Before

    Customer needs get lost in the handoff from marketing to engineering

    Now you have

    A structured method that keeps the Voice of the Customer visible through every design stage

    Before

    Design priorities set by opinion and seniority

    Now you have

    Priorities driven by weighted customer requirements in the House of Quality

    Before

    Design conflicts discovered late in expensive prototypes

    Now you have

    Conflicts spotted early in the correlation roof and resolved on paper

    Before

    Quality treated as inspection after the product is built

    Now you have

    Quality designed in from product planning through to production control

    "The difference between a product that sells and one that fails is often how well customer needs were translated into the design, and QFD is the discipline that makes that translation visible."

    Join thousands of professionals who trained with Invensis Learning and changed how they design.

    Sources: Paylab, Glassdoor, SalaryExpert (Chile) 2026.

    Module 1: QFD Introduction

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritize design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculumof the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Chile is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

    image

    100% Secure and Safe download

    The QFD Capabilities You Will BuildGrounded in the House of Quality

    This QFD training builds the practical skills you need to translate customer requirements into design, from capturing the Voice of the Customer to cascading requirements through to production control. By the end of the day you can build and interpret a House of Quality on a real product or service.

    Capturing the Voice of the Customer

    Skills covered in QFD training start with the Voice of the Customer: gather customer needs through interviews, observation and surveys, then structure them with affinity diagrams and the three-level requirement hierarchy so nothing important is lost.

    Classifying Needs with the Kano Model

    Use the Kano model to separate must-be, performance and delighter requirements, and apply importance weighting so design investment goes where it lifts customer satisfaction the most.

    Building the House of Quality

    Construct all six rooms of the House of Quality step by step: customer requirements, engineering characteristics, the relationship matrix, the correlation roof, competitive benchmarking and engineering targets.

    Interpreting and Prioritising Designs

    Calculate absolute and relative technical importance, locate design hot spots and gaps, and translate the completed matrix into a prioritised engineering specification your team can act on.

    Cascading QFD Through Four Phases

    Cascade requirements from product planning to parts deployment, process planning and production control, keeping full traceability from each customer need to its quality control.

    Applying QFD in Six Sigma and Services

    Apply QFD within Design for Six Sigma (DMADV Measure phase) and DMAIC (Define phase), and extend it to service, healthcare and software design where customer requirements drive delivery.

    Who Should TakeQuality Function Deployment Training in Chile?

    R&D Personnel

    Project Managers

    Service Team Leaders

    Design and Process Engineers

    Manufacturing Engineers and Managers

    Quality Personnel and Consultants

    Marketing and Sales Professionals

    Product Development Personnel

    Who Can Take This Certification Training

    Quality Function Deployment Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 345

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Untitled

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Untitled

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    Quality Function Deployment Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

    Untitled

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

    Untitled

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 345

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for QFD Training in ChileA Trusted Global Training Partner

    As a trusted Quality Function Deployment training company in Chile, Invensis Learning delivers structured, practical QFD training for individual professionals and organisations that want to design quality into their products and services. Our programmes combine experienced, practitioner trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual learner or plan corporate training for your team in Chile, you get a professional training experience built around real-world application and measurable learning outcomes, backed by our ISO 9001:2015 and ISO 27001:2022 certifications.

    • Experienced, practitioner trainers with real product development and quality backgrounds
    • Flexible formats: online live virtual, classroom and onsite corporate delivery
    • Hands-on House of Quality workshops using your own product or service examples
    • ISO 9001:2015 quality-certified and ISO 27001:2022 information-security-certified provider
    • Support for individual learners and cross-functional corporate teams
    • Course completion certificate from Invensis Learning on finishing the programme
    • Global delivery with local support across time zones, including Chile
    • Practical, application-focused learning rather than theory alone

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in ChileAll our classroom training is now available online at your convenience

    Quality Function Deployment in Chile

    Santiago, Provincia de Santiago, Región Metropolitana de Santiago, 8320000, Chile

    Quality Function Deployment in Chile

    Sheraton Santiago Hotel & Convention Center, Chile

    corporate banner

    Corporate QFD Training in ChileBuild Capability In-House

    Untitled

    • Tailored QFD training built around your products, services and sectors
    • Onsite, live virtual or hybrid delivery to fit team schedules
    • Cross-functional cohorts from design, engineering, quality and marketing
    • Teams build a real House of Quality for one of your own products
    • Volume-based pricing and dedicated coordination for group training
    • Progress tracking and post-training support for your team

    Trusted by Leading Organisations

    CodelcoCMPCCCUCarozziAgrosuperArauco

    What Our Learners Say

    Untitled

    The House of Quality Finally Made Sense

    "The House of Quality exercises made the whole method click. I ran a Voice of the Customer session for a new product line within a fortnight of the course and it changed how our design reviews go."

    Camila Rojas

    Quality Engineer

    Untitled

    0/0

    Practical from the First Hour

    "Very practical and well paced. Learning to weight customer requirements and read the correlation roof helped me spot design conflicts we used to find only after prototyping."

    Matias Fuentes

    Product Design Engineer

    Untitled

    0/0

    A Shared Language with Engineering

    "As a product manager I now have a shared language with engineering. Cascading customer needs through the four QFD phases keeps everyone anchored to what customers actually asked for."

    Fernanda Soto

    Product Manager

    Untitled

    0/0

    Tailored Onsite Training That Delivered

    "We ran this onsite for a cross-functional team and built a House of Quality for one of our own export products during the session. The trainer tailored every example to our sector."

    Rodrigo Munoz

    Head of Quality, Food and Beverage Manufacturer

    Untitled

    0/0

    Consistent Design Discipline Across the Team

    "Rolling out QFD across our engineering group gave us a consistent, customer-driven approach to design. Fewer late changes and clearer priorities have already shown up in our project reviews."

    Valentina Herrera

    Continuous Improvement Lead, Mining Equipment Supplier

    Untitled

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver Quality Function Deployment Trainingacross multiple cities

    Invensis Learning delivers industry-leading Quality Function Deployment training solutions tailored for individuals and organizations.

    City map with location markers

    Explore Our Other Course Categories

    Agile

    Project Management

    ITSM

    Quality Management

    DevOps

    IT Governance

    Other Related Courses

    Foundation

    Poka Yoke

    Foundation

    Lean Six Sigma Yellow Belt

    Foundation

    Business Process Management

    Foundation

    Six Sigma Awareness

    Foundation

    7 QC Tools Training

    Advanced

    Lean Six Sigma Black Belt

    Foundation

    Quality Function Deployment

    Foundation

    Lean IT

    Advanced

    Lean Six Sigma Green Belt

    Foundation

    Minitab Essentials

    Foundation

    Design for Six Sigma

    Foundation

    Lean Fundamentals

    Foundation

    Quality by Design

    Foundation

    Lean Manufacturing

    Foundation

    Value Stream Mapping

    Foundation

    Kaizen

    Foundation

    Root Cause Analysis

    Frequently Asked QuestionsHere's everything you may ask...

    Quality Function Deployment is a structured, customer-driven method for translating customer requirements into specific technical and engineering characteristics at every stage of product and service development. Its central tool is the House of Quality matrix, which links what customers want to how a design will deliver it.

    General

    What is Quality Function Deployment (QFD)?

    Quality Function Deployment is a structured, customer-driven method for translating customer requirements into specific technical and engineering characteristics at every stage of product and service development. Its central tool is the House of Quality matrix, which links what customers want to how a design will deliver it.

    Is the QFD training worth it for my career?

    Yes. QFD skills are in demand across Chile's manufacturing, food, mining supply and consumer sectors, where employers need people who can turn customer needs into design specifications. The method is used in quality, design, product and R&D roles, and you can apply it on your next project straight away.

    Who should attend the QFD training in Chile?

    The course suits product designers and design engineers, quality engineers, product managers, marketing and R&D professionals, and Six Sigma practitioners who apply QFD in DFSS and DMAIC projects. It is equally useful for cross-functional teams that develop products or services.

    Do I need prior experience to take the course?

    No. There are no formal prerequisites and the course introduces QFD and the House of Quality from first principles. Familiarity with product development or quality management is helpful but not required, so the training is open to anyone involved in translating customer needs into design.

    Does the course lead to a certification or exam?

    No. This is a practical, non-certification skills course with no exam and no external awarding body. You learn by building and interpreting a real House of Quality, and you receive a course completion certificate from Invensis Learning at the end.

    Pricing

    How much does the QFD training cost in Chile?

    Pricing depends on the delivery format (online live virtual, classroom or corporate onsite) and group size, so the fee is available on request. Contact a learning advisor for a current quote tailored to how you want to learn.

    What is included in the course fee?

    The fee covers instructor-led training across all six QFD modules, hands-on House of Quality exercises, learning materials and templates, and a course completion certificate. There is no separate exam fee because the course is non-certification.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with volume-based pricing and customised schedules for product, engineering and quality teams. Request a group quote and we will tailor the delivery to your organisation.

    Are there discounts for training a team in Chile?

    Yes. Group and onsite delivery for teams in Chile is priced by cohort size, which is usually more cost-effective per learner than individual seats. Talk to us about corporate pricing for your team.

    How can I pay for the training?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Assessment

    Is there an exam for the QFD course?

    No. QFD training is a non-certification course with no examination. Your learning is reinforced through hands-on House of Quality construction, case study examples and team discussion during the programme.

    How is learning assessed during the training?

    Learning is assessed through practical activity rather than a test. You build and interpret a House of Quality, classify requirements with the Kano model, and calculate design priorities during guided exercises, so you demonstrate the skills as you learn them.

    What do I receive after completing the course?

    You receive a course completion certificate from Invensis Learning once you finish the programme. It recognises that you have completed practical QFD training; it is not an external certification, as none exists for this methodology.

    Is a governing body or accreditation involved?

    No. QFD has no formal awarding body or accreditation. The training is grounded in the established QFD methodology and the House of Quality developed by Yoji Akao and Shigeru Mizuno, so it teaches recognised practice without an exam or credential.

    How long is the QFD training?

    The course is delivered as a one-day, eight-hour programme covering all six QFD modules, from foundations and the Voice of the Customer through House of Quality construction, interpretation, four-phase cascading and QFD in Six Sigma and services, with hands-on exercises throughout.

    Course Content

    What topics does the QFD training cover?

    The training covers QFD foundations and the business case, capturing and structuring the Voice of the Customer, building the House of Quality, interpreting the matrix, cascading QFD through four phases, and applying QFD in Design for Six Sigma, DMAIC and service design.

    Will I learn to build the House of Quality?

    Yes. You build all six rooms of the House of Quality step by step: customer requirements, engineering characteristics, the relationship matrix, the correlation roof, competitive benchmarking and engineering targets, using realistic product and service examples.

    Does it cover the Voice of the Customer and the Kano model?

    Yes. The course teaches how to collect and structure the Voice of the Customer using affinity diagrams and a three-level requirement hierarchy, and how to classify requirements with the Kano model into must-be, performance and delighter needs.

    Is QFD applicable to services as well as products?

    Yes. While QFD began in manufacturing, the course covers its use in services such as healthcare, financial services and IT, and in software development. The House of Quality applies anywhere customer requirements must be translated into design or delivery specifications.

    Are hands-on exercises included?

    Yes. Hands-on exercises run throughout the day, including Voice of the Customer structuring, Kano classification, full House of Quality construction, importance calculations and identifying design hot spots and conflicts.

    Enrollment

    How do I enrol in the QFD training?

    You can enrol in the Quality Function Deployment course online through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to the schedule, courseware and learning resources. A learning advisor can help you pick the right option.

    What delivery formats are available?

    The course is available as online live virtual instructor-led training, in-person classroom training, and corporate onsite delivery. Choose the format that fits your schedule and learning preference.

    When can I start the QFD training?

    New sessions run regularly in live virtual and classroom formats, and corporate cohorts are scheduled to suit your team. See upcoming schedules or talk to a learning advisor to book the next available date.

    Can you deliver the course onsite for our team in Chile?

    Yes. We deliver QFD training onsite for cross-functional teams across Chile, tailored to your products and sectors. Teams often build a House of Quality for one of their own products during the session, creating immediate value.

    What is the reschedule or refund policy?

    Refunds and rescheduling are handled per our published policy, and selected plans allow you to move to another batch. Reach out to our team for the details that apply to your enrolment.