ITIL 5 Foundation Certification Training in Croatia

Built Around the Latest Exam

Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Croatia. Designed for IT and business professionals, this programme prepares you for the PeopleCert exam on the ITIL Value System, the product and service lifecycle and value co-creation, in flexible live virtual and corporate formats that fit working schedules.

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Build Modern IT Service Skills with ITIL 5 in Croatia

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EUR 1380

What ITIL 5 Foundation Certification Training in Croatia DeliversYour Modern ITSM Foundation

ITIL 5 Foundation certification training in Croatia gives IT and business professionals a structured, digital-era grounding in modern IT service management. ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the ITIL Value System, value co-creation, and the product and service lifecycle that organisations use to create, deliver and improve value.

Built on ITIL 5 (Version 5.0), the fifth iteration of the IT Infrastructure Library, the programme is delivered by PeopleCert-accredited trainers and prepares you for the 40-question, 60-minute closed-book exam. With no formal prerequisites, it suits ITSM practitioners, digital product managers, and DevOps and Agile professionals across Croatia's growing technology sector.

As nearshoring, telecom and banking employers in Zagreb and beyond invest in digital services, a current-edition ITIL credential is a practical way to prove your skills and take the next step. Start your ITIL 5 journey with Invensis Learning.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Croatia designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Croatia
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Croatia

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Croatia
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Croatia
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in CroatiaDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from Getting ITIL 5 CertifiedBenefits for Learners and Employers

For Individuals

ITIL 5 Foundation training helps professionals build modern service management capability and earn the entry-level credential in the ITIL 5 scheme. The course suits IT operations staff, service desk analysts, digital product managers and Agile or DevOps practitioners. Whether you are new to ITIL or updating from an earlier version, the programme gives you a current, digital-era grounding aligned to ITIL 5 (Version 5.0).

If you want to prove in-demand service management skills to employers across Croatia, ITIL 5 Foundation is a practical first step. You gain recognised knowledge, structured exam preparation, and a clear path toward advanced ITIL qualifications.

Proves current-edition ITSM knowledge with a globally recognised PeopleCert credential
Opens roles from service desk analyst to incident, problem and service delivery management
Builds fluency in the ITIL Value System, guiding principles and value co-creation
Adds value across DevOps, Agile and digital product teams, not just IT operations
Requires no prerequisites, so you can start whatever your background
Strengthens your standing with Croatian nearshoring, telecom and banking employers
Gives a clear entry point to higher ITIL 5 qualifications
Helps you apply value stream mapping to real digital delivery

For Organizations

ITIL 5 group training helps organisations build consistent service management capability by giving teams a shared, current framework. The training can be delivered for IT operations, service desk and digital product teams. For organisations connecting technology delivery to real business value, the programme provides a scalable, flexible way to raise ITSM maturity.

If your teams run digital services without a common approach, ITIL 5 training creates a shared value system. Staff gain a standardised way to manage incidents, improve services and co-create value with the business.

Standardises service management language across IT and digital teams
Aligns delivery to the ITIL Value System and value co-creation
Improves incident, problem and change handling across operations
Supports digital transformation and cloud adoption programmes
Enables customised, role-relevant training for whole teams
Builds in-house ITSM capability and reduces reliance on external support
Offers flexible live virtual and onsite delivery for Croatian teams
Prepares staff for the current ITIL 5 Foundation exam at scale

ITIL V5 Foundation Exam Format in CroatiaWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Croatia

The total cost of getting ITIL V5 Foundation certified in Croatia includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Croatia delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Croatia is EUR 1380

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

ITSM Careers and Pay in CroatiaYour Route to Service Management Roles

ITIL is the world's most widely adopted IT service management framework, and ITIL 5 brings it into the digital era. Across Croatia, IT services, telecom, banking and public sector employers are investing in digital delivery and nearshoring, which keeps demand strong for professionals who understand modern service management. Roles range from service desk analyst to incident, problem and service delivery management, and here is what the market shows right now.

EUR 2,050

Average IT sector salary, Croatia

gross per month, MojaPlaca 2026

EUR 1,830-7,340

IT Manager salary range, Croatia

gross per month, MojaPlaca 2026

+12.3%

Average IT net wage growth

year on year, Jan 2026

~11%

Reported ITIL pay premium

industry estimate, verify

Sectors Hiring

—IT and Software Services / Nearshoring
—Telecommunications
—Banking, Financial Services and Insurance
—Government and Public Sector
—Healthcare and Retail
—Consulting and System Integration

Growth Trends

—Croatia positioned as an EU nearshoring and delivery hub
—State investment in digital transformation and shared services
—Cloud, AI and cybersecurity adoption driving ITSM demand
—Low IT unemployment and rising wages intensifying competition
—Telecom and banking modernising digital service operations
—Move up the value chain from back-office to digital innovation

Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026; trade.gov Croatia ICT commercial guide; ITIL salary industry estimates.

Designation

ITIL Version 5 Foundation Certified Professionals in Croatia : Salary Insights and Trends

Hiring Companies in Croatia

EUR16K

Min

EUR21K

Average

EUR27K

Max

MojaPlaca.hr · SalaryExpert (Croatia) 2026

InfobipCombisKING ICTHrvatski Telekom

Source: Infobip · Combis · KING ICT · Hrvatski Telekom

Industry Challenges Driving ITSM Demand in Croatia

Nearshoring Growth and Delivery Maturity

Croatia is scaling as an EU nearshoring hub, but foreign clients expect mature, value-led service management, exactly the capability an ITIL 5 grounding builds.

ITIL 5 builds value-led service management

Ageing ITSM Practices

Many teams still run on older habits or an earlier ITIL version. ITIL 5 (Version 5.0) refreshes practice for digital products, value streams and continual improvement.

ITIL 5 updates practice for the digital era

Cloud, AI and Cybersecurity Shift

As Croatian firms adopt cloud, AI and stronger security, they need service management that links technology decisions to real value co-creation and outcomes.

ITIL 5 connects technology to value

Telecom and Banking Modernisation

Telecom and banking employers are modernising digital service operations, raising demand for staff who can govern services and manage incidents at scale.

ITIL 5 builds incident and service skills

IT Talent Shortage

Low IT unemployment and rising wages make skilled ITSM professionals scarce. A recognised ITIL credential helps you stand out in a competitive market.

ITIL 5 helps certified staff stand out

Public Sector Digital Services

State investment in digital transformation and shared services needs professionals who can run reliable, continually improving digital services for citizens.

ITIL 5 supports reliable digital services

Sources: trade.gov Croatia ICT guide, 6Wresearch IT outsourcing market, Qureos hiring trends (Croatia) 2026.

ITIL 5 Foundation is more than a credential. It is a practical step into modern service management. Join professionals across Croatia building digital-era ITSM skills. Start your journey today.

Your Croatia Career Transformation

From Where You Are to Certified

The ITIL 5 Career Shift

Croatia's IT market is expanding with digital transformation, nearshoring and cloud adoption, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.

Today

IT sector pay in Croatia averages around EUR 2,050 gross a month with limited leverage

After ITIL 5

Positioned for higher-paying incident, problem and service delivery roles

Today

IT sector pay in Croatia averages around EUR 2,050 gross a month with limited leverage

Today

Overlooked for roles that list ITIL or current ITSM knowledge as preferred

After ITIL 5

Eligible for ITSM roles across telecom, banking, IT services and public sector

Today

Overlooked for roles that list ITIL or current ITSM knowledge as preferred

Today

Confident in daily tasks, but employers want value-led service management

After ITIL 5

Fluent in the ITIL Value System, guiding principles and value co-creation

Today

Confident in daily tasks, but employers want value-led service management

You earn your ITIL 5 Foundation

Before

Service management skills based on habit, not a recognised framework

Now you have

A globally recognised PeopleCert credential in modern IT service management

Before

Service management skills based on habit, not a recognised framework

Before

Knowledge tied to an older ITIL version, or none at all

Now you have

Current ITIL 5 (Version 5.0) digital-era grounding in the ITIL Value System

Before

Knowledge tied to an older ITIL version, or none at all

Before

Recognition limited when you change sector or employer

Now you have

A credential that travels across sectors and EU markets

Before

Recognition limited when you change sector or employer

Before

No obvious next step in service management

Now you have

A clear entry point to higher ITIL 5 qualifications

Before

No obvious next step in service management

"The gap between doing IT tasks and managing services the modern way is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026.

How to Get ITIL V5 Founfdation Certified in CroatiaStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Croatia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in ITIL 5 FoundationModern Service Management in Practice

ITIL 5 Foundation training covers the nine topic areas of the ITIL 5 (Version 5.0) syllabus, from the ITIL Value System to value stream mapping. You leave able to apply modern service management concepts to real digital products and services.

Digital Product and Service Management

Understand how organisations create value through digital products and services, and how continual improvement runs across the product and service lifecycle in modern IT environments.

The ITIL Value System

Explain how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to co-create value.

Value Co-Creation

Weigh outcomes, costs, risks, experience and sustainability, and see how value is created together with consumers, users, partners and stakeholders rather than delivered alone.

The Seven Guiding Principles

Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

The Four Dimensions

Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers when managing services.

The Product and Service Lifecycle

Describe the purpose of discovery, design, build, operation, and delivery and support, and how the phases work together to create and sustain value.

ITIL Management Practices and Improvement

Understand the role of ITIL management practices and practice guides, and apply the continual improvement model to sustain long-term organisational success.

Value Stream Mapping and Management

Identify, map and manage value streams to improve flow, visibility and outcomes, and use flow metrics to drive continual improvement across delivery.

Who Should TakeITIL V5 Foundation Certification Training in Croatia?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

EUR 1380

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Train with Invensis Learning for ITIL 5Accredited, Flexible and Learner-First

As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Croatia, combining PeopleCert-accredited trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional experience built around practical understanding, current ITIL 5 content and exam readiness. Our ISO 9001:2015 quality and ISO 27001:2022 information security certifications reflect a consistent, secure training experience trusted by learners worldwide.

PeopleCert Accredited Training Organization delivering official ITIL 5 courseware
Experienced, PeopleCert-accredited ITIL trainers with real ITSM exposure
Flexible live virtual (online) and classroom instructor-led training
Aligned to the current ITIL 5 Foundation (Version 5.0) syllabus
Practice questions, mock exams and first-attempt guidance
Dedicated learner support before, during and after training
Customised corporate group training for Croatian teams
ISO 9001:2015 and ISO 27001:2022 certified operations

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in CroatiaAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Croatia

Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

ITIL Version 5 Foundation in Croatia

Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

ITIL Version 5 Foundation in Croatia

Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

ITIL Version 5 Foundation in Croatia

Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

Corporate ITIL 5 Training in CroatiaUpskill Your Whole Team

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Suitable for small, medium and large teams
Customised schedules based on team availability
Live virtual, onsite or hybrid delivery across Croatia
PeopleCert-accredited trainers with ITSM experience
Role-based examples for better workplace application
Dedicated coordination and support for group programmes
Scalable delivery for teams in Zagreb and beyond

What Our Learners Say

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Foundation Concepts I Actually Use at Work

"The training made the ITIL Value System and the guiding principles click for me. I now use the value co-creation ideas every day on the service desk, and I passed the Foundation exam on my first attempt."

Ivan Horvat

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0/0

Clear, Practical and Beginner-Friendly

"As someone new to ITIL, I found the sessions clear and practical. The product and service lifecycle and the practice guidance helped me support users far more confidently in my support role."

Ana Kovacevic

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0/0

ITIL 5 That Fits a DevOps Team

"The value stream mapping and continual improvement topics fit neatly with how we work in DevOps. The trainer connected ITIL 5 to real delivery flow, which made the whole framework feel relevant."

Marko Babic

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0/0

A Shared ITSM Language for Our Team

"We enrolled a mixed team on the corporate programme and it gave everyone a shared service management language. The delivery was flexible around our shifts, and our incident handling has improved noticeably since."

Petra Novak

Telecommunications Provider

0/0

Well-Run Training for Our Operations Staff

"Invensis Learning trained our operations staff on the current ITIL 5 edition with well-organised sessions and strong trainer support. The team is now aligned on governance and value, and applying it to our digital services."

Luka Maric

Financial Services Firm

0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation. It suits IT and business professionals, service desk staff, digital product managers, and DevOps or Agile practitioners.

General

What is ITIL 5 Foundation and who is it for?

Is ITIL 5 Foundation worth it for professionals in Croatia?

Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 brings it into the digital era. Across Croatia, IT services, telecom, banking and public sector employers value current ITSM skills, so the credential helps you stand out and progress into service management roles.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger emphasis on value co-creation and sustainability.

Do I need any prerequisites for ITIL 5 Foundation?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it active, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

Pricing

How much does ITIL 5 Foundation training cost in Croatia?

Training fees in Croatia are quoted in euros and depend on the format you choose, such as live virtual or corporate group training. Pricing is available on request, and the PeopleCert exam fee may be bundled or billed separately. Request a quote for current fees.

What is included in the ITIL 5 course fee?

The fee typically includes ITIL 5 aligned courseware, instructor-led sessions, practice questions and mock exams, first-attempt guidance and learner support. Exam voucher inclusion varies by package. Speak with a learning advisor to confirm what your package covers.

Is the exam fee included in the training price?

It depends on the package. The PeopleCert exam fee is sometimes bundled with training and sometimes billed separately, and PeopleCert pricing varies by region and channel. Ask us for a quote that sets out exactly what is included for Croatia.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and digital product teams. Contact us for a tailored quote for your team in Croatia.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. You can sit it online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

How many questions are on the exam and how long is it?

The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

What is the passing score for ITIL 5 Foundation?

The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than any single section.

What topics does the ITIL 5 Foundation exam cover?

It covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

What if I do not pass on the first attempt?

Our training includes practice questions, mock exams and first-attempt guidance to prepare you thoroughly. If you need to re-sit, PeopleCert re-examination applies. Confirm the current re-sit policy and any fees at peoplecert.org before you book.

Course Content

What will I learn in the ITIL 5 Foundation course?

You will learn the nine ITIL 5 topic areas, including the ITIL Value System, value co-creation, the seven guiding principles, the four dimensions, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

Is the courseware aligned with the latest ITIL version?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), so you study the most up-to-date, digital-era content.

Can a beginner take ITIL 5 Foundation?

Yes. There are no prerequisites, and the course is designed as an entry point. Trainers explain concepts from the ground up and use practical examples, so professionals new to ITIL can follow along and build confidence.

How long is the training and how is it delivered?

The instructor-led programme runs as a 16-hour course, delivered either over two full days or four half-days. It is available as live virtual (online) instructor-led training and as onsite corporate group training.

Are practice tests and mock exams included?

Yes. The programme includes ITIL 5 practice questions and mock exams mapped to the 40-question, 60-minute format, plus case studies, to help you identify weak areas and build exam readiness.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, ITIL 5 courseware and learning resources. Talk to a learning advisor if you need help choosing.

What training formats are available in Croatia?

We offer live virtual (online) instructor-led training and customised corporate group training for teams across Croatia, including onsite and hybrid delivery. Choose the format that fits your schedule and learning preference.

How soon can I start?

New batches run regularly, and corporate sessions are scheduled around your team's availability. See upcoming schedules or speak with a learning advisor to find a start date that works for you.

Can I reschedule or transfer to another batch?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in CroatiaWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

ITSM Careers and Pay in CroatiaYour Route to Service Management Roles

ITIL 5 Foundation Certification Training in Croatia

What ITIL 5 Foundation Certification Training in Croatia DeliversUntitledYour Modern ITSM Foundation

What ITIL 5 Foundation Certification Training in Croatia DeliversYour Modern ITSM Foundation

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in CroatiaDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from Getting ITIL 5 CertifiedBenefits for Learners and Employers

ITIL V5 Foundation Exam Format in CroatiaWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Croatia

ITSM Careers and Pay in CroatiaYour Route to Service Management Roles

Sectors Hiring

Growth Trends

Industry Challenges Driving ITSM Demand in Croatia

Nearshoring Growth and Delivery Maturity

Ageing ITSM Practices

Cloud, AI and Cybersecurity Shift

Telecom and Banking Modernisation

IT Talent Shortage

Public Sector Digital Services

From Where You Are to Certified

The ITIL 5 Career Shift

How to Get ITIL V5 Founfdation Certified in CroatiaStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in ITIL 5 FoundationModern Service Management in Practice

Digital Product and Service Management

The ITIL Value System

Value Co-Creation

The Seven Guiding Principles

The Four Dimensions

The Product and Service Lifecycle

ITIL Management Practices and Improvement

Value Stream Mapping and Management

Who Should TakeITIL V5 Foundation Certification Training in Croatia?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Train with Invensis Learning for ITIL 5Accredited, Flexible and Learner-First

ITIL Version 5 Foundation Training Locations in CroatiaAll our classroom training is now available online at your convenience

Corporate ITIL 5 Training in CroatiaUpskill Your Whole Team

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