Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Start in IT Service Management

    Invensis Learning's ITIL 4 Foundation certification training in Croatia is the fastest entry point into modern IT service management. ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme from AXELOS, introducing IT and business professionals to an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. The programme is built around the current ITIL 4 edition and its Service Value System, covering the four dimensions of service management, the seven guiding principles, the service value chain and core practices such as incident, problem and change enablement. There are no formal prerequisites, so it suits service desk staff, IT operations teams, analysts and managers across Croatia's telecom, banking, public sector and outsourcing employers. With examinations delivered by PeopleCert and a credential recognised worldwide, the qualification gives you a portable, in-demand skill set. Start your ITIL 4 journey with Invensis Learning and turn service management theory into everyday capability.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Croatia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Start in IT Service Management

    Invensis Learning's ITIL 4 Foundation certification training in Croatia is the fastest entry point into modern IT service management. ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme from AXELOS, introducing IT and business professionals to an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services.

    The programme is built around the current ITIL 4 edition and its Service Value System, covering the four dimensions of service management, the seven guiding principles, the service value chain and core practices such as incident, problem and change enablement. There are no formal prerequisites, so it suits service desk staff, IT operations teams, analysts and managers across Croatia's telecom, banking, public sector and outsourcing employers.

    With examinations delivered by PeopleCert and a credential recognised worldwide, the qualification gives you a portable, in-demand skill set. Start your ITIL 4 journey with Invensis Learning and turn service management theory into everyday capability.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Croatia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Croatia designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Croatia
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Croatia

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Croatia
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Croatia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in CroatiaDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    The Career Value of Going ITIL 4 CertifiedSkills Employers Actually Use

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps professionals build a clear, practical understanding of IT service management and prepare for the certification exam. The course suits service desk agents, support specialists, IT operations staff, analysts and managers who want a recognised credential. Whether you are starting in IT, moving from a technical role into service delivery, or supporting telecom, banking, public sector or outsourcing operations in Croatia, this training builds capability aligned with what employers expect.

    If you want a globally recognised first step in service management, ITIL 4 Foundation is a clear path forward. You gain a structured understanding of the Service Value System, the guiding principles and key practices, plus the exam readiness to get certified with confidence.

    • Earn an entry-level ITIL 4 credential recognised by employers across Croatia and worldwide
    • Speak the shared service management language used in service desks and GBS centres
    • Open roles such as service desk analyst, support specialist and service delivery coordinator
    • Understand the Service Value System and how value is co-created with customers
    • Apply the seven guiding principles to real service improvement at work
    • Lay the foundation for ITIL 4 Managing Professional and Strategic Leader qualifications
    • Stand out in a crowded technical market with proven service management knowledge
    • Prepare with confidence for the AXELOS exam delivered by PeopleCert
    For Organizations

    For Organizations

    ITIL 4 Foundation group training helps organisations build consistent service management capability by equipping teams with a shared model and vocabulary. The training can be delivered for service desks, IT operations groups or whole departments. For organisations modernising IT service delivery or scaling a shared services centre, this training provides a practical, flexible way to align teams around best practice.

    If your teams handle incidents, requests and changes without a common framework, ITIL 4 Foundation group training creates a shared service management foundation. People gain a standardised approach to delivering, supporting and improving services.

    • Builds a common service management language across IT and support teams
    • Standardises incident, problem and change practice across the organisation
    • Improves service quality, uptime and customer satisfaction
    • Connects IT activity to business value and measurable outcomes
    • Enables customised training aligned with your service operating model
    • Supports onboarding and upskilling for service desk and GBS teams
    • Provides flexible delivery for distributed and hybrid teams
    • Strengthens in-house capability without disrupting daily operations

    ITIL 4 Foundation Exam Format in CroatiaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Croatia

    The total cost of getting ITIL 4 Foundation certified in Croatia includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Croatia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Croatia is EUR 1130

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Why an ITIL 4 Credential Opens Doors in CroatiaIn-Demand Roles and Pay

    ITIL 4 has become a baseline marker of service management capability across Croatia, valued by IT services firms, telecom operators, banks, public bodies and the growing base of nearshore and GBS centres. As employers move from back-office support toward core, value-driven operations, professionals who understand end-to-end service value are increasingly sought after. Demand spans the ladder, from service desk analyst to IT service delivery and operations manager, and here is what the market is telling us right now.

    EUR 40k

    Average IT Manager pay, Croatia

    per year gross, MojaPlaca 2026

    EUR 2,268

    IT support specialist net pay

    per month after 5 years, MojaPlaca

    6.4%

    IT outsourcing market growth

    CAGR 2024-2029, Statista

    10,000+

    Software developers in Croatia

    Emerging Europe, Sifted 2026

    SECTORS HIRING

    • —IT Services and Software Outsourcing
    • —Telecommunications
    • —Banking, Financial Services and Insurance
    • —Public Sector and e-Government
    • —Retail, Utilities and Manufacturing
    • —Shared Services and GBS Centres

    GROWTH TRENDS

    • —EU digitalisation funding driving public and private transformation
    • —EUR 53m state Shared Services Centre investment for 2026 to 2029
    • —IT outsourcing market growing at about 6.4% CAGR to 2029
    • —Service desks and GBS centres maturing toward ITIL practice
    • —Croatia moving up the value chain into AI and analytics
    • —Telecom, finance and public administration leading ICT buyers

    Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026; Statista, Emerging Europe, Trade.gov, Croatian Ministry of Construction and Physical Planning.

    What Is Driving ITIL 4 Demand Across Croatia

    Maturing IT Service Desks

    As Croatian IT services and GBS centres scale, ad hoc support no longer keeps up. Employers need staff who can run incident, problem and change practice the ITIL 4 way.

    ITIL 4 builds incident, problem and change skills

    Constant Digital Transformation

    Telecom and finance leaders run continuous digital change. ITIL 4 gives teams a common model to deliver and improve services without disrupting customers.

    ITIL 4 builds a shared delivery model

    Growth of Shared Services and GBS

    Nearshore and GBS centres are moving from back office to core operations, backed by a EUR 53m state centre investment. ITIL practice helps prove consistent, measurable service.

    ITIL 4 standardises service practice

    Public Sector Digitalisation

    EU-funded e-government has made Croatia one of Europe's most digitally accessible states. Public bodies need ITIL-literate staff to govern and sustain those services.

    ITIL 4 builds service governance skills

    Project Talent, Service Gap

    Croatia has roughly 10,000 developers but far fewer who grasp end-to-end service value. An ITIL 4 credential helps professionals stand out in a crowded technical market.

    ITIL 4 makes service skills visible

    Cost Pressure and Nearshoring

    EU membership and a lower cost base draw nearshore work to Croatia, but clients expect mature service management. ITIL 4 practice is how providers win and keep that trust.

    ITIL 4 builds the trust clients expect

    Sources: Trade.gov, Emerging Europe, Statista, SSON Network; Croatian Ministry of Construction and Physical Planning 2026.

    ITIL 4 Foundation is more than a certificate. It is your entry into the IT service management roles Croatian employers are hiring for. Start your journey with Invensis Learning today.

    Your Croatia Career Transformation

    Your IT Service Career, Before and After ITIL 4

    See the Step Up

    Croatia's IT and outsourcing market is expanding with EU digitalisation funding and a growing GBS base, and employers increasingly separate professionals who understand service value from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the Croatian market

    After ITIL 4

    IT manager roles in Croatia average around EUR 40k a year gross, with senior service roles reaching higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 4

    Eligible for service roles across telecom, banking, public sector and GBS centres

    Today

    Strong on tools, but employers want service-level thinking

    After ITIL 4

    Fluent in linking IT services to value and improving them continually

    You earn ITIL 4 Foundation

    Before

    Service skills learnt on the job, with nothing recognised to prove them

    Now you have

    A globally recognised AXELOS credential valued by Croatian and international employers

    Before

    Stuck in a single technical task with no defined service career path

    Now you have

    A clear route into service delivery, operations and service management roles

    Before

    Handling incidents and requests without a common framework or model

    Now you have

    A shared service management language: the Service Value System and guiding principles

    Before

    Recognition limited to your current team or employer

    Now you have

    A portable qualification that travels across sectors, employers and countries

    "The gap between fixing tickets and managing services is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026.

    How to Get ITIL 4 Founfdation Certified in CroatiaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Croatia is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    Skills You Will Gain from ITIL 4 FoundationReady to Apply at Work

    This course teaches the core concepts, model and practices of IT service management. By the end you can explain the Service Value System, apply the ITIL 4 guiding principles, and use key practices in your day-to-day role, while preparing for the certification exam.

    Service Management Fundamentals

    Explain what a service is, how value is co-created with customers, and the difference between utility and warranty, outputs and outcomes, and costs and risks in service delivery.

    The ITIL 4 Service Value System

    Describe how the Service Value System ties together guiding principles, governance, the service value chain, practices and continual improvement to enable value creation.

    The Four Dimensions of Service

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver services effectively.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adopt and adapt ITIL practices to your own context.

    The Service Value Chain

    Use the six value chain activities, plan, improve, engage, design and transition, obtain and build, and deliver and support, to form effective value streams.

    Key ITIL Management Practices

    Apply core practices including incident management, problem management, change enablement, service desk, service level management and continual improvement.

    Who Should TakeITIL 4 Foundation Certification Training in Croatia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 Training in CroatiaAccredited and Expert-Led Training

    Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations across Croatia who want to build service management capability and pass the certification exam. Our programmes combine experienced trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL 4 Foundation training company in Croatia, Invensis Learning ensures that whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to the AXELOS ITIL 4 syllabus, with exams delivered by PeopleCert
    • Experienced trainers with real IT service management and ITSM delivery expertise
    • Flexible formats for individuals, working professionals and corporate teams
    • Structured courseware, practice questions and mock exams for the Foundation exam
    • Online (live virtual), classroom and onsite training options
    • Dedicated learner support before, during and after the course
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Trusted by professionals and organisations across multiple industries

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    ITIL 4 Foundation Training Locations in CroatiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Croatia

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    ITIL 4 Foundation Training Location in Croatia

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

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    Corporate ITIL 4 Training for Croatian TeamsFor Your Teams

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    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with IT service management expertise
    • Role-based and industry-relevant examples for better application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Croatia and global locations

    Trusted by Leading Organisations

    InfobipHrvatski TelekomA1 HrvatskaEricsson Nikola TeslaSpanKing ICT

    What Our Learners Say

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    Passed with Real Confidence

    "The ITIL 4 Foundation course finally made the Service Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the exam knowing exactly what to expect."

    Ivan Horvat

    Service Desk Analyst

    Untitled

    0/0

    Helped Me Step up My Role

    "I moved from a support role into service delivery soon after certifying. Understanding the guiding principles and key practices gave me the language to work with managers and customers far more effectively."

    Ana Kovacevic

    IT Support Specialist

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    Practical and Easy to Follow

    "Clear, well-paced sessions and very practical. The continual improvement and incident management parts were immediately useful at work, and the online format fit around my schedule."

    Marko Babic

    IT Operations Engineer

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    Aligned Our Whole Team

    "We trained our whole service desk team. The shared ITIL vocabulary cut handover confusion and gave us a consistent way to handle incidents and changes across shifts. Coordination was smooth from start to finish."

    Petra Novak

    IT Service Manager, Telecom Sector

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    A Dependable Training Partner

    "As an L&D lead in a shared services centre, I needed a reliable partner to upskill new joiners. The training was structured, the trainers credible, and our teams now speak a common service management language."

    Luka Juric

    L&D Lead, Shared Services Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS. It introduces IT and business professionals to modern IT service management through the Service Value System, the guiding principles and core management practices. Examinations are delivered by PeopleCert.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS. It introduces IT and business professionals to modern IT service management through the Service Value System, the guiding principles and core management practices. Examinations are delivered by PeopleCert.

    Who should take ITIL 4 Foundation in Croatia?

    It suits anyone working in or moving into IT service management: service desk agents, support specialists, IT operations staff, analysts and managers. With Croatia's telecom, banking, public sector and GBS employers all adopting ITIL practice, it is a strong first credential.

    Is ITIL 4 Foundation worth it in Croatia?

    Yes. ITIL 4 is a recognised marker of service management capability, and demand is rising as Croatian service desks and GBS centres mature. It opens roles from service desk analyst to service delivery and operations management, where pay rises with seniority. Talk to a learning advisor to plan your path.

    Do I need any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. Prior IT or service management experience is helpful but not required, which makes it an accessible entry point for both IT and business professionals.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification. Verify current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Exam vouchers can be bundled depending on the package. Request a quote for the option that fits you.

    How much does ITIL 4 Foundation training cost in Croatia?

    Pricing varies by format, schedule and whether the exam voucher is included, so the fee is available on request. Live virtual, classroom and corporate options are each quoted separately. Contact us for current pricing in Croatia.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher while others quote training only. PeopleCert prices the exam separately and pricing varies by region. Ask a learning advisor which package includes the exam.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT teams and GBS centres. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What if I do not pass the exam the first time?

    You can resit the ITIL 4 Foundation exam. The course includes mock exams, practice questions and trainer guidance to prepare you thoroughly, and selected plans offer retake support. Confirm the current resit policy and any fees with us before booking.

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice, single-answer questions to complete in 60 minutes. It is based on the ITIL 4 Foundation syllabus and tests knowledge and comprehension across the Service Value System and key practices.

    How many questions are on the exam and what is the pass mark?

    There are 40 questions and the pass mark is 65%, which means 26 correct answers out of 40. You have 60 minutes to complete the closed-book, multiple-choice exam.

    How is the ITIL 4 Foundation exam delivered?

    PeopleCert delivers the exam either online with remote proctoring, available 24/7, or at an authorised test centre. You can choose whichever option is more convenient from anywhere in Croatia.

    Which syllabus is the exam based on?

    The exam is based on the current ITIL 4 Foundation syllabus published by AXELOS, covering the Service Value System, service value chain, four dimensions, guiding principles and core management practices.

    Course Content

    Can a beginner take ITIL 4 Foundation?

    Yes. ITIL 4 Foundation is designed as an entry point and needs no prior experience. The training builds understanding step by step, with examples and practice, so beginners and experienced IT staff alike can follow it comfortably.

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and metrics.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, full-length mock exams and topic-wise quizzes that mirror the exam style, helping you identify weak areas and build exam readiness before the real test.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the AXELOS ITIL 4 Foundation syllabus, so what you study reflects what the exam tests.

    Will I get a certificate of completion?

    Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website or by speaking with an advisor. Choose your preferred format and batch, complete payment, and you receive access to schedules, courseware and resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, onsite delivery and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Is the training available online across Croatia?

    Yes. Our online live virtual ITIL 4 Foundation training is available to learners anywhere in Croatia, with real-time instructor interaction. You can attend from Zagreb, Split, Osijek, Rijeka or any location with a connection.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training twice. Contact support to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.