Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN SIAM Foundation Certification?UntitledYour Entry into Multi-Supplier Service Governance

    The EXIN SIAM Foundation (SIAM-F) certification validates your understanding of Service Integration and Management, the discipline of governing multiple IT service providers so they deliver as one seamless service. Awarded by EXIN, it is the entry-level credential in the EXIN SIAM scheme and requires no formal prerequisites. Delivered by Invensis Learning, our SIAM Foundation certification training in Croatia is built for service desk managers, incident and problem managers, service owners and sourcing professionals who work across multi-supplier environments. As Croatian telecom, banking and public-sector organisations digitalise and rely on several IT vendors at once, employers increasingly value people who can coordinate end-to-end service delivery. The programme is aligned to the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism, and prepares you for the 40-question, closed-book exam. Start your SIAM journey with Invensis Learning and earn a lifetime, globally recognised credential.

    Invensis Learning is an EXIN Accredited Training Provider in Croatia, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN SIAM Foundation Certification?Your Entry into Multi-Supplier Service Governance

    The EXIN SIAM Foundation (SIAM-F) certification validates your understanding of Service Integration and Management, the discipline of governing multiple IT service providers so they deliver as one seamless service. Awarded by EXIN, it is the entry-level credential in the EXIN SIAM scheme and requires no formal prerequisites.

    Delivered by Invensis Learning, our SIAM Foundation certification training in Croatia is built for service desk managers, incident and problem managers, service owners and sourcing professionals who work across multi-supplier environments. As Croatian telecom, banking and public-sector organisations digitalise and rely on several IT vendors at once, employers increasingly value people who can coordinate end-to-end service delivery.

    The programme is aligned to the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism, and prepares you for the 40-question, closed-book exam. Start your SIAM journey with Invensis Learning and earn a lifetime, globally recognised credential.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Croatia, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured SIAM Foundation Certification training in Croatia designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized SIAM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led SIAM Foundation training in Croatia by experienced trainers with relevant service integration and management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Croatia

    • Flexible learning options available for professionals seeking SIAM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to SIAM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the SIAM Foundation certification program in Croatia
    • Earn a SIAM Foundation certificate after successfully meeting the course requirement

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Croatia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate SIAM Foundation training program designed for team-based learning initiatives

    SIAM Foundation Certification Eligibility in CroatiaDo You Qualify for the SIAM Foundation Exam?

    SIAM Foundation has no formal prerequisites. It is open to anyone interested in service integration and multi-supplier service delivery:

    • Open to all professionals - no prior SIAM experience required.

    • Suitable for IT and service-management practitioners, service integrators, transformation leads, vendor managers, and consultants.

    • Familiarity with basic IT service-management concepts (e.g. ITIL) is helpful but not required.

    • Recommended for anyone working in or moving into a multi-supplier service environment.

    What You Gain from SIAM Foundation CertificationReal Value for IT Service Professionals

    For Individuals

    For Individuals

    SIAM Foundation training helps IT service management professionals master how to coordinate several service providers under one governance model. It suits service desk, incident, problem and service owner roles that want to lead in multi-supplier environments. Whether you are moving from a single-vendor setup, formalising your SIAM knowledge, or supporting a service integrator function, this training builds capability employers recognise across sectors.

    If you want a globally respected, lifetime credential that sets you apart in Croatia's growing IT services market, SIAM Foundation is a clear step forward. You gain the concepts, roles and processes that underpin modern service integration.

    • Proves you can govern multiple IT service providers and own end-to-end delivery
    • Opens roles such as service delivery manager, service integrator and supplier manager
    • Adds a globally recognised EXIN credential that never expires and needs no renewal
    • Builds a shared SIAM vocabulary that makes you effective in multi-vendor environments
    • Complements ITIL knowledge and strengthens your IT service management career path
    • Prepares you fully for the 40-question EXIN exam, with no prerequisites to enrol
    • Positions you to progress to the advanced EXIN SIAM Professional credential
    • Boosts your value to Croatian telecom, banking and IT services employers
    For Organizations

    For Organizations

    SIAM Foundation group training helps organisations build service integration capability by giving teams a structured, shared understanding of multi-supplier governance. It can be delivered for IT operations, service management and sourcing groups. For organisations coordinating several IT providers, this training creates a consistent approach to end-to-end service delivery.

    If your teams struggle to manage a growing set of IT suppliers, SIAM Foundation training gives them a common framework for roles, processes and governance, improving service outcomes across the whole ecosystem.

    • Builds a common SIAM governance language across your IT and sourcing teams
    • Improves end-to-end service quality across multiple suppliers
    • Strengthens accountability and reduces finger-pointing between vendors
    • Supports smoother supplier transitions and onboarding
    • Enables customised, role-based training aligned with your operating model
    • Standardises service integration practice across business units
    • Offers flexible live virtual, classroom and onsite delivery for teams
    • Develops in-house capability to run a service integrator function

    SIAM Foundation Exam Format in CroatiaWhat to expect on exam day

    The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    Exam ComponentDetails
    Exam NameSIAM Foundation
    Conducted ByEXIN
    Duration60 minutes
    Questions40 multiple-choice questions
    Passing Score65% (26 of 40)
    FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisOfficial SIAM Foundation syllabus
    Testing FormatEXIN online proctored or test center

    SIAM Foundation Certification Cost in Croatia

    The total cost of earning the SIAM Foundation credential typically includes the fee for SIAM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • Accredited EXIN-aligned SIAM Foundation training and digital courseware
    • Practice questions and full-length SIAM Foundation mock exams
    • Exam-focused guidance designed to improve first-attempt readiness on the SIAM Foundation paper
    • The SIAM Foundation training cost in Croatia is EUR 1200

    Exam Cost:

    • EXIN SIAM Foundation exam fee paid to EXIN
    • Online proctored or test centre delivery via the EXIN candidate portal
    • Lifetime-valid EXIN SIAM Foundation credential - no renewal required
    • Most Invensis Learning packages bundle the EXIN exam voucher

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your SIAM Career Outlook in CroatiaRoles, Sectors and Salary Signals

    SIAM Foundation is becoming a recognised marker of service integration capability across Croatia, valued by telecom, banking, IT services and public-sector employers that depend on multiple IT suppliers. As digitalisation accelerates and organisations run more vendors in parallel, professionals who can govern end-to-end service delivery are increasingly sought after. Demand spans service desk and service management roles through to service delivery and supplier managers, and here is what the market is signalling now.

    3,330 EUR

    IT Manager pay, Croatia

    per month gross after 5 years, MojaPlaca 2026

    2,200-2,800 EUR

    ICT sector net pay, Croatia

    per month, MojaPlaca 2026

    1.08bn USD

    IT outsourcing market by 2029

    6.4% CAGR, Statista Croatia

    3,000-5,500 EUR

    Senior tech pay band, Croatia

    gross per month, 2026 employer guide

    SECTORS HIRING

    • —IT Services, Outsourcing and Nearshoring
    • —Telecommunications and Managed Services
    • —Banking, Financial Services and Insurance
    • —Government and Public Sector
    • —Retail, Logistics and Tourism Tech
    • —Consulting and Professional Services

    GROWTH TRENDS

    • —Mandatory B2B e-invoicing from January 2026 accelerating digitalisation
    • —IT outsourcing market growing around 6% a year toward 2029
    • —Multi-supplier ecosystems in telecom and banking (HT, Combis, Infobip)
    • —Nearshoring to Croatia for Western European clients
    • —Euro adoption and EU integration expanding IT services demand
    • —Rising need for vendor and service integration governance

    Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026; Statista IT Services Croatia; Infobip, Hrvatski Telekom, Combis.

    Market Forces Making SIAM Skills Valuable in Croatia

    Multi-Supplier Complexity

    Croatian telecom and banking groups run services across several IT vendors at once. Without a service integrator layer, accountability blurs, the exact gap SIAM is designed to close.

    SIAM builds end-to-end governance skills

    Digitalisation and E-Invoicing Push

    Mandatory B2B e-invoicing from January 2026 and wider public-sector digitalisation add new suppliers and interfaces, raising demand for coordinated, end-to-end service governance.

    SIAM builds service coordination skills

    Vendor Accountability Gaps

    When incidents span providers, blame shifts and resolution slows. SIAM gives organisations the roles and processes to manage cross-supplier incidents and problems.

    SIAM builds cross-supplier process skills

    Nearshoring and Outsourcing Growth

    As Croatia's IT outsourcing market grows toward one billion dollars, more work is delivered through mixed internal and external providers that need a shared governance model.

    SIAM builds a common governance model

    SIAM Talent Scarcity

    Croatia has a deep pool of ITIL and IT operations talent but few professionals trained specifically in service integration, making SIAM Foundation holders rare and sought-after.

    SIAM makes certified professionals stand out

    Tooling and Data Integration

    Fragmented ITSM tooling across suppliers undermines reporting. SIAM Foundation covers the tooling and data integration practices that give leaders end-to-end visibility.

    SIAM builds tooling and reporting skills

    Sources: Statista IT Services Croatia; Croatian Government B2B e-invoicing mandate (January 2026); Hrvatski Telekom, Combis, Infobip 2026.

    SIAM Foundation is more than a credential. It is the governance edge that multi-supplier organisations in Croatia increasingly need. Build the skills to integrate services end to end. Start your journey today.

    Your Croatia Career Transformation

    Your Before and After with SIAM Foundation

    The Shift This Training Delivers

    Croatia's IT services market is expanding with digitalisation, nearshoring and mandatory e-invoicing, and employers increasingly separate professionals who can govern multiple suppliers from those who cannot. Here is which side of that line you want to be on.

    Today

    Pay tied to general IT operations bands with limited differentiation

    After SIAM-F

    Eligible for service delivery and integration roles paying up to 78,000 EUR in Croatia

    Today

    Rarely considered for supplier manager or service integrator roles

    After SIAM-F

    Shortlisted for roles that ask for multi-supplier service integration knowledge

    Today

    Strong at operations, but employers want multi-supplier governance

    After SIAM-F

    Fluent in coordinating providers and owning end-to-end service delivery

    You earn your SIAM Foundation

    Before

    Service authority rests on experience, not a recognised credential

    Now you have

    A globally recognised EXIN credential that never expires

    Before

    No formal grounding in multi-supplier governance

    Now you have

    A clear route into service integrator and SIAM leadership roles

    Before

    Delivery focused, with limited cross-vendor visibility

    Now you have

    The governance skills employers need: roles, processes and end-to-end SLAs

    Before

    Recognition fades when you change sector or employer

    Now you have

    A portable credential valued across Croatia and worldwide

    "The gap between running IT operations and integrating a multi-supplier ecosystem is increasingly a recognised credential, and Croatia's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: MojaPlaca.hr, SalaryExpert (Croatia) 2026.

    How to Get SIAM Foundation Certified in CroatiaStep-by-Step Certification Process

    The SIAM Foundation certification path in Croatia is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.

    Step 1: Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2: Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3: Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4: Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5: Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6: Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Step 1

    Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2

    Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3

    Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4

    Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5

    Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6

    Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Module 1: SIAM Introduction and History

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Module 2: The SIAM Ecosystem

    • The four SIAM structures: internal, lead supplier, hybrid, externally sourced
    • Customer, Service Integrator, and Service Provider roles
    • Layered model and the SIAM operating model
    • Boundaries, governance, and accountability

    Module 3: SIAM Implementation Roadmap

    • The four-stage SIAM roadmap: Discovery & Strategy, Plan & Build, Implement, Run & Improve
    • Common implementation patterns and approaches
    • Transitioning from legacy operating models to SIAM
    • Critical success factors and lessons learned

    Module 4: SIAM Roles and Responsibilities

    • Customer organisation accountabilities
    • Service Integrator function and roles
    • Service Provider responsibilities
    • RACI in a SIAM context

    Module 5: SIAM Practices

    • People practices: structures, capabilities, governance
    • Process practices: integrated end-to-end processes
    • Measurement practices: performance, quality, value
    • Technology practices: integrated tooling and data

    Module 6: Processes Supporting SIAM and Foundation Exam Prep

    • Strategic, tactical, and operational SIAM processes
    • Common challenges and risks in SIAM adoption
    • SIAM Foundation exam structure and sample questions
    • Final-week revision plan

    Course Curriculumof the SIAM Foundation Certification Training

    The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Comparison questions between SIAM and frameworks like ITIL or COBIT are a recurring feature across the exam.

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    The Skills You Will BuildCapabilities for Multi-Supplier Environments

    The SIAM Foundation programme builds a complete, foundational understanding of service integration, from core concepts and roles to processes, practices and challenges. By the end, you can describe how a service integrator coordinates multiple providers to deliver services end to end.

    Understand SIAM Core Concepts

    The SIAM Foundation course teaches you what Service Integration and Management is, why it exists, and the principles, ecosystem and three-layer model behind it. You gain the shared vocabulary needed to operate confidently in any multi-supplier environment.

    Plan a SIAM Implementation Roadmap

    Learn the four-stage journey, Discovery and Strategy, Plan and Build, Implement, and Run and Improve, along with the service integrator sourcing options, so you can contribute to a structured, phased SIAM adoption.

    Apply SIAM Roles and Governance

    Understand the customer, service integrator and service provider roles, plus the governance boards and structures that keep accountability clear across organisational boundaries.

    Coordinate Cross-Supplier Processes

    Build capability in integrating incident, problem, change and service level management across several providers, so services are delivered and reported end to end.

    Use SIAM Practices and Tooling

    Learn collaboration, performance, supplier management and tooling and data integration practices that let a service integrator govern and improve multi-supplier delivery.

    Manage SIAM Risks and Frameworks

    Recognise the cultural, commercial and operational challenges of SIAM, and understand how it aligns with ITIL, COBIT, ISO/IEC 20000, Agile and DevOps.

    Who Should TakeSIAM Certification Training in Croatia?

    Service Integration Lead

    Service Manager

    Vendor Manager

    IT Service Manager

    Transformation Lead

    Process Owner / Process Manager

    Service Architect

    Programme Manager (Multi-supplier)

    Who Can Take This Certification Training

    SIAM Foundation Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1200

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    SIAM Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    SIAM Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in Croatia seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    SIAM Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    SIAM Foundation Live Virtual Training

    SIAM Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1200

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your SIAM Foundation Certification Training in Croatia?

    As a trusted SIAM Foundation training company in Croatia, Invensis Learning delivers structured SIAM Foundation training for professionals and organisations building service integration capability in multi-supplier environments. As an EXIN Accredited Training Provider, we combine experienced ITSM trainers, flexible delivery and courseware aligned to the SIAM Body of Knowledge. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience focused on practical understanding, exam readiness and measurable outcomes.

    • EXIN Accredited Training Provider delivering official SIAM Foundation courseware
    • Experienced, accredited trainers with real ITSM and service integration expertise
    • Flexible live online, classroom and onsite formats for individuals and teams
    • Courseware aligned to the EXIN exam and the SIAM Body of Knowledge
    • Practice questions and mock assessments for the 40-question EXIN exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across 100+ countries

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    SIAM Foundation Training Locations in CroatiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Foundation Training Location in Croatia

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    SIAM Foundation Training Location in Croatia

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

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    Corporate SIAM Foundation Training in CroatiaFor Your Teams

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    • Suitable for small, medium and large IT and service management teams
    • Customised schedules aligned with your team's availability
    • Delivery via onsite, live virtual or hybrid formats across Croatia
    • Accredited trainers with real multi-supplier service integration experience
    • Role-based examples drawn from telecom, banking and IT services
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams in Zagreb, Split, Rijeka and beyond

    Trusted by Leading Organisations

    Hrvatski TelekomInfobipCombisSpanEricsson Nikola TeslaA1 Hrvatska

    What Our Learners Say

    Untitled

    A Framework for Real Multi-Vendor Work

    "SIAM Foundation finally gave me a framework for the multi-vendor mess I manage every day. The training made cross-supplier incident and service level concepts click, and I passed the EXIN exam on my first attempt."

    Marko Horvat

    Service Delivery Manager

    Untitled

    0/0

    Clear, Practical and Job-Ready

    "The trainer explained the SIAM roles and governance layers with clear, practical examples. I now understand how a service integrator coordinates providers, and it has changed how I run problem management across suppliers."

    Ana Kovacevic

    Incident Manager

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    0/0

    The Right Next Step After ITIL

    "As someone with an ITIL background, SIAM Foundation was the natural next step. The mock questions matched the real exam well, and the content on tooling and data integration was directly useful in my consulting work."

    Ivan Novak

    ITSM Consultant

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    Standardised Governance Across Our Team

    "We enrolled our operations team to standardise how we govern external providers. The corporate sessions were tailored to our telecom context, and the team now shares a common language for end-to-end service delivery."

    Petra Maric

    IT Operations Lead, Telecommunications

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    Smooth, Well-Coordinated Corporate Training

    "Invensis Learning delivered SIAM Foundation training for our sourcing and service management staff on a schedule that suited us. Coordination was smooth and the practical, role-based approach improved how our teams work with suppliers."

    Luka Babic

    L&D Manager, Banking Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    The EXIN SIAM Foundation certification validates your knowledge of Service Integration and Management (SIAM), the discipline of coordinating multiple IT service providers to deliver services as one. It is the entry-level credential in the EXIN SIAM scheme and needs no formal prerequisites.

    General

    What is the EXIN SIAM Foundation certification?

    The EXIN SIAM Foundation certification validates your knowledge of Service Integration and Management (SIAM), the discipline of coordinating multiple IT service providers to deliver services as one. It is the entry-level credential in the EXIN SIAM scheme and needs no formal prerequisites.

    What is SIAM and why does it matter in Croatia?

    SIAM is a management methodology for environments where several providers deliver IT services to one organisation. As Croatian telecom, banking and public-sector bodies rely on more suppliers, SIAM skills help teams keep end-to-end accountability and service quality.

    Is SIAM Foundation worth it for my career?

    Yes. SIAM Foundation gives you a globally recognised, lifetime EXIN credential that opens service delivery, supplier management and service integration roles. In Croatia's growing IT services market, these roles are in demand. Talk to a learning advisor to plan your path.

    Who should take SIAM Foundation?

    SIAM Foundation suits IT service management professionals, service desk and incident managers, service owners, and sourcing or procurement staff working in multi-supplier environments. ITIL knowledge helps but is not required.

    How does SIAM relate to ITIL?

    SIAM and ITIL are complementary. ITIL provides the service management process framework, while SIAM adds the multi-supplier integration and governance layer. ITIL Foundation is beneficial but not a prerequisite for SIAM Foundation.

    How long is the SIAM Foundation certification valid?

    The EXIN SIAM Foundation certification is valid for life. It does not expire and requires no renewal or continuing education.

    Pricing

    What is included in the SIAM Foundation course fee?

    Your SIAM Foundation fee includes EXIN-aligned courseware, expert instructor-led sessions, practice questions and mock assessments, and learner support. The EXIN exam voucher is often bundled by accredited providers. Request a quote for the full inclusions.

    How much does SIAM Foundation training cost in Croatia?

    SIAM Foundation training fees in Croatia vary by format and provider, and are quoted in euros. Pricing is available on request. Contact a learning advisor for current batch pricing and any group offers.

    How much is the EXIN SIAM Foundation exam fee?

    EXIN SIAM Foundation exam pricing varies by region and whether you buy directly from EXIN or as part of an accredited training bundle. Verify current pricing at exin.com, or ask us for a package that includes the exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service management teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the SIAM Foundation exam first time?

    You can retake the EXIN SIAM Foundation exam; EXIN's re-sit policy and any fees apply, so verify current terms at exin.com. Our training and practice questions are designed to prepare you thoroughly for the 40-question exam.

    What is the format of the SIAM Foundation exam?

    The EXIN SIAM Foundation exam is closed book with 40 single-answer multiple-choice questions. It is delivered online with proctoring or at an accredited test location.

    How long is the exam and what is the passing score?

    You have 60 minutes (one hour) to complete the exam, and the passing score is 65%, meaning you must answer at least 26 of the 40 questions correctly.

    Are there any prerequisites for the exam?

    No. EXIN SIAM Foundation has no formal prerequisites and is open to all. Familiarity with basic ITSM concepts, such as from ITIL Foundation, is helpful but not required.

    Which standard is the SIAM Foundation exam based on?

    The exam is based on the EXIN SIAM Foundation Examination Specification, aligned to the SIAM Body of Knowledge (SIAM BoK) published by Scopism. It covers seven topic areas spanning SIAM concepts, roles, processes, practices and challenges.

    Where can I take the SIAM Foundation exam?

    You can take the exam online through EXIN's proctored system or at an accredited test location. It is usually arranged through your accredited training provider as part of a training and exam bundle.

    Course Content

    Can a beginner take SIAM Foundation?

    Yes. SIAM Foundation is the entry-level credential and needs no prior SIAM experience. Our trainers explain concepts from the ground up, so beginners and experienced ITSM professionals alike can follow along and prepare to pass.

    What topics does the SIAM Foundation training cover?

    The training covers seven EXIN topic areas: introduction to SIAM, the implementation roadmap, roles and responsibilities, SIAM practices, processes to support SIAM, challenges and risks, and how SIAM relates to other practices.

    What learning materials are provided?

    You receive EXIN-aligned courseware, references to the SIAM Body of Knowledge, practice questions, mock assessments and revision aids to support your exam preparation.

    Is the courseware aligned to the latest SIAM standard?

    Yes. The courseware is aligned to the current EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge published by Scopism.

    How long is the SIAM Foundation training?

    SIAM Foundation training is typically delivered over about 16 hours, commonly as a two-day programme, with flexible full-day or extended half-day schedules available.

    Will I receive a certificate after the training?

    On passing the EXIN exam you receive the official EXIN SIAM Foundation digital certificate and badge, plus a listing in the EXIN registry. You also receive a course completion certificate from Invensis Learning.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol on the Invensis Learning website, choose your preferred format, and get immediate access to schedules and courseware. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Croatia?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can learn in the format that best fits your schedule.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact support to arrange this.

    Do I need any experience to enrol?

    No. Anyone can enrol in SIAM Foundation training, as the exam has no formal prerequisites. Basic familiarity with IT service management is helpful but not required.

    What support do I get after the training?

    You receive post-training email support, revision resources and guidance on booking your EXIN exam. Reach out to our team whenever you need help.