Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters in ZagrebUntitledYour Entry into Digital Service Management

    ITIL 5 Foundation certification training in Zagreb gives IT and business professionals the current-edition grounding in digital product and service management that modern employers expect. ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the ITIL Value System, the product and service lifecycle, value co-creation and the seven guiding principles that help organisations create and improve value in digital environments. The programme is aligned to the ITIL 5 Foundation (Version 5.0) syllabus and covers all nine official topic areas, from the four dimensions of service management to Value Stream Mapping and Management. Across a focused 16-hour course you prepare for the ITIL 5-F exam: 40 closed-book, single-answer multiple-choice questions in 60 minutes, with a 65% pass mark and no formal prerequisites. For professionals in Zagreb's growing IT services, telecom and banking sectors, the 5th edition credential is a recognised, portable signal of modern service management capability. Start your ITIL 5 journey with Invensis Learning and build skills that employers across Croatia and beyond value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters in ZagrebYour Entry into Digital Service Management

    ITIL 5 Foundation certification training in Zagreb gives IT and business professionals the current-edition grounding in digital product and service management that modern employers expect. ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the ITIL Value System, the product and service lifecycle, value co-creation and the seven guiding principles that help organisations create and improve value in digital environments.

    The programme is aligned to the ITIL 5 Foundation (Version 5.0) syllabus and covers all nine official topic areas, from the four dimensions of service management to Value Stream Mapping and Management. Across a focused 16-hour course you prepare for the ITIL 5-F exam: 40 closed-book, single-answer multiple-choice questions in 60 minutes, with a 65% pass mark and no formal prerequisites.

    For professionals in Zagreb's growing IT services, telecom and banking sectors, the 5th edition credential is a recognised, portable signal of modern service management capability. Start your ITIL 5 journey with Invensis Learning and build skills that employers across Croatia and beyond value.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Zagreb designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Zagreb
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Zagreb

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Zagreb
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Zagreb
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in ZagrebDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why an ITIL 5 Foundation Credential Pays off in ZagrebSkills Employers Actually Reward

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build modern service management capability and prepare for the ITIL 5-F exam. The course suits IT service staff, developers, product owners and business professionals who work with digital service teams. Whether you are moving up from ITIL 4, entering IT service management for the first time, or supporting digital delivery in Zagreb's IT services, telecom or BFSI sectors, this training builds the value-led skills modern roles expect.

    If you want a globally recognised, current-edition credential that proves you can help create and improve digital value, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, lifecycle and practice knowledge, structured exam preparation, and a supported path from learning to certification.

    • Earns a current-edition ITIL credential recognised by employers across Croatia and worldwide
    • Opens roles from service desk analyst to IT service and operations manager
    • Builds fluency in the ITIL Value System and the product and service lifecycle
    • Strengthens your grasp of the seven guiding principles for real digital work
    • Prepares you for the 40-question ITIL 5-F exam with structured practice
    • Positions you ahead of peers still certified only on ITIL 4
    • Gives you a portable qualification valid for three years
    • Sets the foundation for higher ITIL 5 qualifications
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build consistent, value-led service management by equipping teams with current-edition knowledge and practical skills. The training can be delivered for IT operations, service desks, product teams or leadership groups. For organisations moving to digital product and service management or upgrading from ITIL 4, this training provides a scalable, flexible way to raise capability across the team.

    If your teams manage digital services but lack a shared, up-to-date framework, ITIL 5 Foundation group training creates a common language for value co-creation, governance and continual improvement. Your people gain a standardised approach to running and improving services across the lifecycle.

    • Standardises service management practice across IT and digital teams
    • Aligns delivery to value using the ITIL Value System and value streams
    • Improves incident, problem and change handling across the organisation
    • Upgrades teams from ITIL 4 to the current ITIL 5 edition
    • Enables tailored group training for Zagreb and distributed teams
    • Builds a shared service management language across departments
    • Supports continual improvement and measurable service outcomes
    • Strengthens partner and supplier management across the four dimensions

    ITIL V5 Foundation Exam Format in ZagrebWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Zagreb

    The total cost of getting ITIL V5 Foundation certified in Zagreb includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Zagreb delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Zagreb is EUR 1380

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Demand in ZagrebYour Path to Senior IT Roles

    ITIL 5 Foundation is fast becoming a baseline credential for service management roles across Zagreb, valued by IT services, telecom, banking and public sector employers modernising how they run digital services. As organisations transition from ITIL 4 and EU-funded digital programmes scale, professionals who understand the current edition are increasingly sought after. Demand runs from service desk analyst up to IT service and operations manager, and here is what the local market is telling us right now.

    €2,200-2,800

    ICT sector net salary, Croatia

    per month, sector average 2026

    €2,065-4,705

    IT Manager net pay range, Croatia

    monthly net, MojaPlaca 2026

    20-40%

    Zagreb pay premium for IT roles

    vs national average

    11-13%

    Zagreb software sector growth

    projected 2026, CROMA

    SECTORS HIRING

    • —IT and Software Services
    • —Telecommunications
    • —Banking, Financial Services and Insurance
    • —Public Sector and e-Government
    • —Tourism and Hospitality Technology
    • —Manufacturing and Automotive

    GROWTH TRENDS

    • —EU-funded digital transformation across enterprise and public sector
    • —Zagreb established as Croatia's main IT and startup hub
    • —Rising demand for current-edition ITIL 5 over ITIL 4 skills
    • —Growth in managed services, cloud and cybersecurity delivery
    • —Scarce service management governance talent versus deep dev pool
    • —Cost and value pressure pushing service optimisation

    Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026; CROMA; Croatia Week.

    Market Forces Fuelling ITIL Demand in Croatia

    ITIL 4 to ITIL 5 Transition Pressure

    Many Croatian IT teams still run on ITIL 4, but employers now want the current ITIL 5 edition. Professionals who understand digital product and service management stand out in a fast-moving market.

    ITIL 5 Foundation gives current-edition skills

    Service Management Talent Gap

    Zagreb has deep software developer talent but far fewer professionals trained in service management governance, the exact gap ITIL 5 Foundation is built to close.

    ITIL 5 Foundation builds governance capability

    EU-Funded Digital Transformation

    EU funding is driving digital modernisation across Croatian enterprise and public sector, and organisations need people who can align services to value using a recognised framework.

    ITIL 5 Foundation supports value-led delivery

    Cloud and Multi-Supplier Complexity

    As Zagreb organisations adopt cloud and manage many suppliers, the four dimensions and partner management in ITIL 5 help teams keep services reliable across a complex ecosystem.

    ITIL 5 Foundation covers the four dimensions

    Demand for Always-On Digital Services

    Telecom, banking and travel platforms in Croatia depend on reliable digital services, so incident, problem and lifecycle skills from ITIL 5 are in steady demand.

    ITIL 5 Foundation strengthens service reliability

    Value and Efficiency Pressure

    Cost discipline pushes organisations to cut waste and improve flow. Value Stream Mapping and Management in ITIL 5 helps teams make work visible and raise efficiency.

    ITIL 5 Foundation builds value stream thinking

    Sources: CROMA; Croatia Week; TechBehemoths; U.S. Trade.gov Croatia ICT (2026).

    ITIL 5 Foundation is more than a certificate. It is a career step for anyone running or improving digital services in Zagreb. Join professionals who make value-led service management their edge. Start your journey today.

    Your Zagreb Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Zagreb Upgrade

    Croatia's digital economy is expanding with EU-funded transformation and a maturing Zagreb tech scene, and employers increasingly separate professionals who hold a current-edition ITIL credential from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage to negotiate in the Croatian market

    After ITIL 5-F

    IT manager roles in Croatia reach €2,065 to €4,705 net a month, with senior service roles higher still

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5-F

    Eligible for service management roles across IT services, telecom, banking and public sector

    Today

    Confident in the work, but employers want a recognised framework

    After ITIL 5-F

    Fluent in the ITIL 5 lifecycle, practices and continual improvement

    You earn your ITIL 5 Foundation

    Before

    Service management skills that are informal or tied to the older ITIL 4 edition

    Now you have

    A current-edition ITIL credential recognised by leading Croatian and global employers

    Before

    Stuck at task level with no recognised service management framework

    Now you have

    A clear route into IT service, delivery and operations manager roles

    Before

    Delivery focused, with limited grasp of how services create value

    Now you have

    Command of the ITIL Value System, guiding principles and value streams

    Before

    Recognition limited when you change employer or move abroad

    Now you have

    A globally portable credential that travels across sectors and borders

    "The gap between running tasks and managing services is increasingly a current-edition credential, and the employers that matter in Zagreb already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026.

    How to Get ITIL V5 Founfdation Certified in Zagreb Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Zagreb is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in ITIL 5 Foundation TrainingCapabilities for Modern Service Teams

    This ITIL 5 Foundation programme helps you gain the knowledge and comprehension the ITIL 5-F exam expects across all nine official topic areas. By the end of the course you can explain the ITIL Value System, work with the product and service lifecycle, and apply the guiding principles to modern digital services.

    Digital Product and Service Management

    Explain what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in the modern digital era.

    Value Co-Creation and Sustainability

    Describe how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions of Service Management

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every service.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Explain the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Understand the role of ITIL management practices and how official practice guides support consistent, effective ways of working across an organisation.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Zagreb?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Zagreb

    As a trusted ITIL Version 5 Foundation training company in Zagreb, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Croatia and worldwide. As a PeopleCert Accredited Training Organisation, we combine accredited instructors, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional online (live virtual) and classroom experience built around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert-accredited trainers with real IT service management experience
    • Courseware aligned to the ITIL 5 Foundation (Version 5.0) syllabus
    • Flexible formats: live virtual, classroom and corporate group training
    • Structured 16-hour programme covering all nine ITIL 5 topic areas
    • Practice questions and mock exams for the 40-question ITIL 5-F exam
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many industries

    4.7/5

    Rated by Learners Worldwide

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    Corporate Clients

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    Years of Training Excellence

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ZagrebInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Zagreb

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    ITIL Version 5 Foundation Training Location in Zagreb

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

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    Corporate ITIL 5 Foundation Training in ZagrebFor Your Teams

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    • Upskill whole IT and service teams on the current ITIL 5 edition
    • Customised schedules aligned to your team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with hands-on service management expertise
    • Role-based examples relevant to Croatian IT, telecom and BFSI teams
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Zagreb and global locations

    Leading Organisations

    Hrvatski TelekomInfobipA1 HrvatskaCombisSPANEricsson Nikola Tesla

    What Our Learners Say

    Untitled

    Passed on My First Attempt

    "The trainer made the ITIL Value System and the four dimensions genuinely easy to follow. The mock exams matched the real 40-question format, and I passed the ITIL 5-F exam on my first attempt."

    Ivan Horvat

    IT Service Desk Analyst

    Untitled

    0/0

    Great Upgrade to the Current Edition

    "I moved up from ITIL 4 and wanted the current edition. The sessions on the product and service lifecycle and value streams were practical and clear. I now apply them directly in my daily work."

    Ana Kovacevic

    Incident Manager

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    Practical and Flexible

    "Well structured live virtual training that fit around my job. The guiding principles and continual improvement model finally clicked for me, and the exam prep gave me real confidence."

    Marko Babic

    IT Support Specialist

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    Real Impact on Our Service Quality

    "We trained our service desk and operations team together. The corporate sessions gave everyone a shared ITIL 5 language, and our incident and change handling improved noticeably within a quarter."

    Petra Novak

    IT Service Delivery Lead, Telecom Sector

    Untitled

    0/0

    Smooth Corporate Rollout

    "Invensis Learning delivered a tailored programme for our IT department. Scheduling was flexible, the trainer understood banking service needs, and the team moved confidently from ITIL 4 to the current edition."

    Tomislav Juric

    Head of IT Operations, Banking Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the guiding principles. It suits IT professionals, developers, product owners and business staff working with digital services.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the guiding principles. It suits IT professionals, developers, product owners and business staff working with digital services.

    Is ITIL 5 Foundation worth it for professionals in Zagreb?

    Yes. ITIL is the world's most widely adopted service management framework, and Zagreb employers in IT services, telecom, banking and public sector increasingly expect the current edition. The credential helps you stand out for roles from service desk analyst to IT service and operations manager across Croatia.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals who hold ITIL 4 Foundation will recognise some concepts, but ITIL 4 is not required. Verify any transition provisions at peoplecert.org.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Confirm current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Zagreb?

    ITIL 5 Foundation training fees in Zagreb vary by format, such as live virtual, classroom or corporate group training. Our packages typically bundle courseware, practice questions and mock exams. Pricing is available on request; talk to a learning advisor for a quote in euros.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, case studies, practice questions, mock exams and learner support, plus a course completion certificate. Whether the PeopleCert exam voucher is included depends on the package, so confirm inclusions when you enquire.

    How much is the ITIL 5 Foundation exam fee?

    PeopleCert sets the ITIL 5 Foundation exam fee, and it varies by region and purchasing channel. It is billed separately from training unless bundled in your package. Verify the current fee at peoplecert.org, and ask us about training and exam bundles.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and operations teams in Zagreb and beyond. Contact us for a tailored group quote.

    What payment and instalment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and request a quote.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus and covers all nine official topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper set by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Structured practice and mock exams help you prepare across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam in Zagreb?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training provider as part of a training and exam package.

    Are there prerequisites to sit the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites, so no prior ITIL knowledge, education or work experience is required. Attending an accredited training course is recommended to prepare for the exam.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question ITIL 5-F exam.

    Do I need prior experience to take this course?

    No prior experience is needed. ITIL 5 Foundation is designed as an accessible entry point for IT and business professionals alike, and the training builds your understanding from the ground up with practical examples.

    What learning materials are provided?

    You receive courseware aligned to the ITIL 5 Foundation (Version 5.0) syllabus, industry case studies, practice questions and mock exams. These reinforce each topic area and help you build readiness for the exam.

    Is the courseware aligned to the current ITIL edition?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you learn the current edition rather than the older ITIL 4 material.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Our team can help you pick the right batch.

    What training formats are available in Zagreb?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training. Choose the format that fits your schedule and how you prefer to learn.

    How soon can I start and take the exam?

    New live virtual batches run regularly, so you can usually start within a few weeks. After the 16-hour course you can schedule the exam online via OnVUE or at a test centre. See upcoming schedules or talk to an advisor to plan your dates.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.