Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Split gives you a modern, digital-era grounding in IT service management. Based on ITIL Version 5 (Version 5.0), the current edition of the world's most widely adopted service management framework, it introduces digital product and service management, the ITIL Value System and the practices that help organisations co-create value. Split's fast-growing ICT sector, home to studios such as Infinum, Endava and Locastic, increasingly needs professionals who can standardise service delivery for European and nearshore clients. The credential proves you understand value streams, the seven guiding principles and continual improvement, making you more useful to product and delivery teams along the Dalmatian coast. With no formal prerequisites, the qualification is open to IT and business professionals at any career stage. Start your ITIL journey with Invensis Learning and build service management skills employers across Croatia recognise.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Split, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Split gives you a modern, digital-era grounding in IT service management. Based on ITIL Version 5 (Version 5.0), the current edition of the world's most widely adopted service management framework, it introduces digital product and service management, the ITIL Value System and the practices that help organisations co-create value.

    Split's fast-growing ICT sector, home to studios such as Infinum, Endava and Locastic, increasingly needs professionals who can standardise service delivery for European and nearshore clients. The credential proves you understand value streams, the seven guiding principles and continual improvement, making you more useful to product and delivery teams along the Dalmatian coast.

    With no formal prerequisites, the qualification is open to IT and business professionals at any career stage. Start your ITIL journey with Invensis Learning and build service management skills employers across Croatia recognise.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Split, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Split designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Split
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Split

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Split
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Split
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in SplitDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    The Career Payoff of Getting ITIL 5 CertifiedSkills Employers in Split Value

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build modern IT service management capability and prepare for the Version 5.0 exam. The programme suits IT support staff, service desk analysts, DevOps and Agile practitioners, and business professionals working with digital service teams. Whether you are new to ITIL or updating ITIL 4 knowledge, the training builds capabilities aligned with how Split's software studios and outsourcing partners deliver services to European clients.

    If you want a current, employer-recognised service management credential, ITIL 5 Foundation is a practical first step. You gain digital service management knowledge, exam preparation and a structured path that hiring managers across Croatia understand.

    • Earn a globally recognised, current-edition ITSM credential from AXELOS (PeopleCert)
    • Stand out in Split's talent-short ICT market with proof of modern service management skills
    • Speak the digital product and service management language nearshore employers expect
    • Position yourself for service desk lead, incident manager and service delivery roles
    • Apply the seven guiding principles and continual improvement to everyday work
    • Understand value streams and the ITIL Value System that connect delivery to value
    • Move confidently from ITIL 4 to the fifth iteration of the framework
    • Build a foundation for higher ITIL 5 qualifications and long-term career growth
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build consistent service management practice by equipping teams with a common framework and vocabulary. It can be delivered for service desks, operations teams or whole delivery units. For Split-based studios and Croatian firms serving European clients, this training creates a scalable way to raise service quality and standardise ways of working.

    If your teams handle incidents, requests and changes differently across projects, ITIL 5 Foundation training gives them one approach. Teams gain a standardised, value-focused method for delivering and improving digital services.

    • Builds a shared service management language across IT and delivery teams
    • Standardises incident, problem and service request handling for client work
    • Aligns teams to the ITIL Value System and value stream thinking
    • Improves service quality and consistency for nearshore and product engagements
    • Enables customised, role-based training for support and operations groups
    • Supports the transition from ITIL 4 to ITIL Version 5 across the organisation
    • Provides flexible live virtual or onsite delivery for teams in Split
    • Strengthens in-house capability without losing scarce talent to hiring gaps

    ITIL V5 Foundation Exam Format in SplitWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Split

    The total cost of getting ITIL V5 Foundation certified in Split includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Split delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Split is EUR 1380

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in SplitWhy ITIL 5 Foundation Is Worth It

    ITIL 5 Foundation is valued across Split's expanding technology economy, where software studios, nearshore delivery partners, telecoms and public digital programmes need people who can run services to a recognised standard. As the coastal ICT sector grows faster than local talent supply, professionals who can prove modern service management skills are increasingly sought after. Demand runs from service desk and incident roles up to service delivery and IT operations leadership, and here is what the market is telling us right now.

    EUR 2,052

    IT sector average pay, Croatia

    per month gross, MojaPlaca 2026

    EUR 2,065-4,705

    IT Manager net pay range, Croatia

    per month, MojaPlaca 2026

    4,800+

    ICT professionals in Split

    up 12% since 2022

    6-8%

    Split software sector growth

    headcount, HUP ICT Council 2026

    SECTORS HIRING

    • —Software Development and IT Services
    • —Nearshore and Outsourcing Studios
    • —Telecommunications
    • —Financial Services and Fintech
    • —Tourism and Hospitality Technology
    • —Public Sector and EU-Funded Digital Projects

    GROWTH TRENDS

    • —Nearshoring demand from European clients seeking proximity
    • —Growing need for cloud, cybersecurity and data services
    • —Split Tech City ecosystem and STP Split incubating new firms
    • —Talent scarcity making certified service professionals valuable
    • —Digital transformation across public and private sectors
    • —Service delivery centres standardising IT operations

    Sources: MojaPlaca.hr, SalaryExpert, Croatian Bureau of Statistics; Split Tech City and HUP ICT Council 2026.

    Market Forces Driving ITIL Demand in Split

    IT Talent Shortage Slowing Growth

    Split's ICT sector is growing faster than it can hire, so employers prize professionals who can prove service management capability. A current-edition ITIL credential helps you stand out in a talent-short market.

    ITIL 5 builds proven service management skills

    Nearshore Delivery Standards

    European clients expect consistent, well-governed service delivery from Split studios. ITIL Version 5 gives teams the value-focused framework needed to meet those expectations reliably.

    ITIL 5 aligns teams to a shared standard

    Fragmented Service Processes

    Many firms handle incidents, requests and changes differently across projects. The ITIL management practices give organisations a common approach that improves quality and speed.

    ITIL 5 standardises ways of working

    Cloud and Digital Transformation Pressure

    As Croatian organisations adopt cloud, data and automation, they need service management built for the digital era. ITIL 5 focuses on digital products and services, not just legacy IT.

    ITIL 5 supports digital service management

    Rising Customer Experience Expectations

    Users now expect fast, reliable and well-supported services. ITIL 5 puts value co-creation, experience and continual improvement at the heart of how teams design and run services.

    ITIL 5 centres value co-creation

    Moving from ITIL 4 to ITIL 5

    The fifth iteration introduces the product and service lifecycle and value stream management. Professionals who update from ITIL 4 keep their skills and credibility current.

    ITIL 5 brings teams to the current edition

    Sources: Split Tech City, HUP ICT Council, 6Wresearch Croatia IT outsourcing; MojaPlaca.hr 2026.

    ITIL 5 Foundation is more than a badge. It is a practical upgrade for anyone delivering digital services in Split. Join professionals who bring structure, value and continual improvement to IT service management. Start your journey today.

    Your Split Career Transformation

    Your IT Service Career, Before and After

    The Upgrade ITIL 5 Foundation Delivers

    Split's technology economy is expanding with nearshoring and digital transformation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped in a support band with limited leverage to negotiate

    After ITIL 5

    Service delivery and IT operations roles in Croatia reach EUR 42,000 to 62,000 a year

    Today

    Overlooked for roles that list ITIL or service management as preferred

    After ITIL 5

    Eligible for service management roles across software, telecoms and nearshore firms

    Today

    Confident on the tools, but not on the framework employers ask for

    After ITIL 5

    Fluent in digital service management and the current ITIL Version 5 practices

    You earn your ITIL 5 Foundation

    Before

    Service management skills that are practical but not formally validated

    Now you have

    A current-edition ITSM credential from AXELOS (PeopleCert) that employers recognise

    Before

    Stuck in a support role with no recognised path into service leadership

    Now you have

    A clear route into service desk lead, incident manager and service delivery roles

    Before

    Task focused, with limited view of how services create value

    Now you have

    Command of value streams, the guiding principles and continual improvement

    Before

    Recognition that fades when you change employer or client

    Now you have

    A globally recognised framework that travels across sectors and borders

    "The distance between doing IT support and leading a service is a recognised framework, and the employers hiring in Split already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: MojaPlaca.hr, SalaryExpert, Croatian Bureau of Statistics 2026.

    How to Get ITIL V5 Founfdation Certified in Split Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Split is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in ITIL 5 FoundationPractical ITSM Capabilities for the Digital Era

    The ITIL 5 Foundation programme takes you across all nine topic areas of the Version 5.0 syllabus. By the end, you can describe digital service management concepts, apply the guiding principles, and explain how the ITIL Value System and value streams create and improve value.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle.

    The ITIL Value System

    Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Four Dimensions of Service Management

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to digital services.

    The Product and Service Lifecycle

    Explore the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    Value Stream Mapping and Continual Improvement

    Map value streams to improve flow and visibility, remove waste, and use the continual improvement model to keep services getting better over time.

    Who Should TakeITIL V5 Foundation Certification Training in Split?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for ITIL 5 Foundation Training in SplitExpert-Led, PeopleCert-Aligned Preparation

    As a trusted ITIL Version 5 Foundation training company in Split, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Split and the wider Croatian market. Our programmes combine accredited, experienced instructors, AXELOS (PeopleCert) aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and clear exam readiness.

    • Accredited training aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation syllabus
    • Experienced, PeopleCert-accredited trainers with real IT service management practice
    • Flexible formats: live virtual, classroom and corporate group training
    • Structured courseware, case studies and mock exams for the Version 5.0 exam
    • Guidance to help you approach the ITIL 5 Foundation exam with confidence
    • Dedicated learner support before, during and after your training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across more than 100 countries

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SplitInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Split

    Radisson Blu Resort & Spa Split, Split

    ITIL Version 5 Foundation Training Location in Split

    Le Méridien Lav Split, 2A, Grljevacka Street, Miljevac, Podstrana – Miljevac, Podstrana Municipality, Split-Dalmatia County, 21312, Croatia

    corporate banner

    Corporate ITIL 5 Foundation Training, SplitUpskill IT Teams

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    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real IT service management experience
    • Role-based examples relevant to nearshore and product delivery
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Croatia and global locations

    Leading Organisations

    InfinumEndavaEricsson Nikola TeslaSpanA1 HrvatskaInfobip

    What Our Learners Say

    Untitled

    Passed on My First Attempt

    "The trainer explained the ITIL Value System and value streams in a way that finally clicked. The mock exams matched the real Version 5.0 format, and I passed the ITIL 5 Foundation exam on my first attempt."

    Ivan Kovacevic

    IT Support Specialist

    Untitled

    0/0

    A Clean Update from ITIL 4

    "Coming from an ITIL 4 background, I wanted to update to the current edition. The course made the differences clear, especially the product and service lifecycle. Very practical for our nearshore delivery work in Split."

    Ana Maric

    Service Desk Team Lead

    Untitled

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    Beginner Friendly and Practical

    "I joined with no ITIL background and never felt lost. The guiding principles and continual improvement model are things I now use at work every week. The live virtual format fit around my job perfectly."

    Marko Babic

    Junior DevOps Engineer

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    0/0

    Consistency Across the Team

    "We trained our whole service team on ITIL 5 Foundation to standardise how we handle incidents and requests for European clients. The corporate sessions were tailored to our context and the impact on consistency was quick."

    Petra Juric

    L&D Manager, Software Services

    Untitled

    0/0

    Strong Onsite Corporate Delivery

    "Invensis Learning delivered onsite ITIL 5 training for our operations group. The trainer connected the framework to our real delivery challenges, and we now share one service management language across projects."

    Tomislav Horvat

    IT Operations Director, Telecoms

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    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value in modern digital environments.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value in modern digital environments.

    Who should take ITIL 5 Foundation in Split?

    It suits IT support and service desk staff, DevOps and Agile practitioners, digital product managers, and business professionals working with service teams. In Split's growing ICT sector, it is valuable for anyone delivering services to nearshore or European clients who wants a recognised, current-edition credential.

    Is ITIL 5 Foundation recognised in Croatia?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is recognised by employers across Croatia and internationally, including software studios, telecoms and outsourcing firms hiring in Split.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger digital-era emphasis.

    How long is ITIL 5 Foundation valid?

    ITIL 5 Foundation certification is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Confirm current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Split?

    Instructor-led ITIL 5 Foundation training is available on request and varies by format and schedule. The fee typically bundles accredited courseware, mock exams and support. For a tailored price in euros, request a quote and speak with a learning advisor.

    What is included in the ITIL 5 Foundation course fee?

    The fee usually includes AXELOS (PeopleCert) aligned courseware, case studies, practice questions and mock exams, guidance for the Version 5.0 exam, and learner support. An exam voucher is often bundled in accredited packages. Ask us to confirm exactly what is included in your plan.

    Is the exam fee included in the training price?

    It depends on the package. Many accredited training providers bundle the PeopleCert exam voucher with the course, while some quote it separately. Exam pricing varies by region and channel, so request a quote and we will confirm whether the voucher is included.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and delivery units in Split. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas, from digital service management concepts to value stream management.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than any single section.

    Where can I sit the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through an accredited training organisation as part of your training and exam package.

    What if I do not pass the exam the first time?

    You can re-sit the ITIL 5 Foundation exam if needed. Re-sit fees and policies are set by PeopleCert, so verify current details at peoplecert.org. Our mock exams and trainer guidance are designed to help you prepare thoroughly for your first attempt.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Do I need prior experience or ITIL 4 to enrol?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals holding ITIL 4 will recognise some familiar concepts, but prior ITIL knowledge is not required to take the training or the exam.

    What learning materials are provided?

    You receive AXELOS (PeopleCert) aligned courseware, industry case studies, practice questions and full mock exams, plus revision resources. These are mapped to the ITIL 5 Foundation (Version 5.0) syllabus to support your exam readiness.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered over two days in an intensive format, with an extended four half-day option also available. It covers all nine Foundation topic areas and prepares you for the 40-question exam.

    Is the courseware aligned to the latest syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), covering the ITIL Value System, the product and service lifecycle and value stream management.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training. Choose the format that fits your schedule, whether you are an individual professional in Split or a team.

    Can a complete beginner enrol?

    Yes. There are no prerequisites, and the course is designed to take beginners from the core concepts through to exam readiness. Trainer support and practice materials help newcomers build confidence at every step.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a transfer that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.