ITIL 5 Foundation Certification Training in Vietnam

From Study to Certified

Step into modern IT service management with AXELOS (PeopleCert) aligned, instructor-led ITIL 5 training for professionals across Vietnam. Learn the ITIL Value System, the product and service lifecycle, and value stream management, then sit the globally recognised ITIL 5 (Version 5.0) Foundation exam with confidence.

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What Is ITIL 5 Foundation and Why It Matters for Vietnam's IT SectorYour Route into Modern IT Service Management

The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Vietnam gives IT and business professionals a structured route into modern digital product and service management. It introduces the ITIL Value System, value co-creation, and the practices that help organisations create, deliver and continually improve value in digital environments.

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It moves beyond traditional IT service management to cover the full product and service lifecycle, value stream mapping, and a stronger digital-era focus. With no formal prerequisites, the credential suits service desk analysts, IT operations staff, digital product managers, and DevOps and Agile practitioners who want current, recognised ITSM knowledge.

Vietnam's IT services and outsourcing sector is expanding fast, and employers increasingly value structured service management skills. Earn your ITIL 5 credential with Invensis Learning and start your journey into modern IT service delivery with a clear, supported path.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Vietnam designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Vietnam
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Vietnam

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Vietnam
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Vietnam
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in VietnamDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why Earning ITIL 5 Foundation Is Worth ItThe Value Behind the Credential

For Individuals

ITIL 5 Foundation training helps professionals build modern service management capability and prepare for the ITIL 5 (Version 5.0) exam. The programme suits IT support and operations staff, digital product owners, and Agile or DevOps practitioners who want to speak the language of value-driven service delivery. Whether you are new to ITIL or updating from ITIL 4, the training grounds you in the ITIL Value System, the seven guiding principles, and the full product and service lifecycle, so you can apply the concepts at work from day one.

If you want a recognised, transferable credential that signals current ITSM knowledge to employers in Vietnam and worldwide, ITIL 5 Foundation is a clear next step. You gain digital service management knowledge, exam preparation, and a structured route into service delivery roles.

Validates current-edition ITSM knowledge and boosts your professional credibility
Positions you for service desk, incident, change and IT service delivery roles
Builds fluency in the ITIL Value System and the product and service lifecycle
Strengthens value co-creation, guiding principles and continual improvement skills
Gives you a globally recognised AXELOS (PeopleCert) credential valid for three years
Opens doors across Vietnam's fast-growing IT services and outsourcing employers
Offers a modern, digital-era entry point with no formal prerequisites
Sets the foundation for higher ITIL 5 qualifications

For Organizations

ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with modern, current-edition knowledge. The training can be delivered for IT operations, service desk, and digital product teams. For organisations that want to improve service reliability, reduce value leakage, and connect delivery to strategy, this training provides a scalable, flexible solution.

If your organisation is scaling digital services or moving from ITIL 4 to ITIL 5, group training creates a shared framework for value creation. Teams gain a standardised approach to the ITIL Value System, value streams and continual improvement.

Builds a shared service management language across IT and business teams
Improves incident, problem and change handling for reliable digital services
Connects delivery work to value co-creation and customer outcomes
Standardises practices across value streams and the product and service lifecycle
Supports the transition from ITIL 4 to modern ITIL 5 ways of working
Enables customised, role-based training aligned with business goals
Provides flexible delivery for onsite and live virtual team programmes
Strengthens in-house capability in digital product and service management

ITIL V5 Foundation Exam Format in VietnamWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Vietnam

The total cost of getting ITIL V5 Foundation certified in Vietnam includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Vietnam delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Vietnam is USD 1375

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

ITSM Roles and Demand in VietnamWhere ITIL 5 Foundation Leads

ITIL is the world's most widely adopted service management framework, and demand for credentialed professionals is rising across Vietnam. IT services exporters, telecom operators, banks and cloud providers all run large digital service portfolios that need reliable incident, change and service delivery practice. As enterprises scale and update to ITIL 5, roles from service desk analyst to IT service delivery manager and head of ITSM are in demand, and here is what the market is telling us right now.

₫50.25M

IT Manager median salary, Vietnam

per month, ITviec 2025-2026

US$2.63B

Vietnam IT services market, 2026

growing 10.82% CAGR, Mordor Intelligence

₫101M

CTO / CIO / VPoE median pay

per month, ITviec 2025-2026

3M+

ITIL certifications achieved worldwide

AXELOS (PeopleCert)

SECTORS HIRING

—IT Services and Software Outsourcing
—Telecommunications and 5G
—Banking, Financial Services and Insurance
—Cloud and Data Centre Operations
—E-commerce and Digital Platforms
—Government and Public Sector IT

GROWTH TRENDS

—Make in Vietnam drive expanding software and IT exports
—Cloud and data centre investment from FPT, Viettel, CMC and VNG
—Senior ITSM and service delivery talent scarce versus junior IT pool
—Digital transformation across banking, telecom and e-commerce
—Organisations updating from ITIL 4 to the ITIL 5 framework
—Global outsourcing clients demanding mature service management

Sources: ITviec Vietnam IT Salary and Recruitment Report 2025-2026, Mordor Intelligence, Glassdoor, ERI (Vietnam) 2026; AXELOS (PeopleCert).

Designation

ITIL Version 5 Foundation Certified Professionals in Vietnam : Salary Insights and Trends

Hiring Companies in Vietnam

₫150000K

Min

₫240000K

Average

₫360000K

Max

ITviec · Glassdoor (Vietnam) 2026

FPT SoftwareTMA SolutionsKMS TechnologyNashTech

Source: FPT Software · TMA Solutions · KMS Technology · NashTech

Industry Forces Driving ITSM Demand in Vietnam

IT Outsourcing Scale-Up

Vietnam's exporters serve global clients who expect mature service management, so professionals who can run incidents, changes and service delivery to standard are in demand.

ITIL 5 builds service management fluency

Cloud and Data Centre Expansion

FPT, Viettel, CMC and VNG are investing heavily in cloud and data centres, work that needs product and service lifecycle discipline and strong operational governance.

ITIL 5 builds lifecycle and operations skills

Digital Transformation Pressure

Banks, telecoms and e-commerce platforms are digitising fast, and weak links between services and outcomes cause value leakage that ITSM professionals are hired to fix.

ITIL 5 links delivery to value co-creation

Senior ITSM Talent Scarcity

Vietnam's talent gap sits at senior service management levels. A recognised, current-edition credential helps professionals move up from junior IT support roles.

ITIL 5 helps professionals stand out

Service Reliability in Telecom and Banking

Always-on digital services in telecom and BFSI demand disciplined incident, problem and change practice to protect uptime and customer trust at national scale.

ITIL 5 builds incident and change skills

The Move from ITIL 4 to ITIL 5

Organisations updating from ITIL 4 need people who understand ITIL 5's product and service lifecycle and value stream management, the framework's newest structural additions.

ITIL 5 covers digital product and service management

Sources: Mordor Intelligence, Vietnam-Briefing, ITviec (Vietnam) 2025-2026; AXELOS (PeopleCert).

ITIL 5 Foundation is more than a credential. It is a career step for professionals who want to deliver reliable, value-driven digital services. Join those building modern ITSM skills in Vietnam and start your journey today.

Your Vietnam ITSM Career Transformation

Your Career Before and After ITIL 5 Foundation

The Shift This Credential Delivers

Vietnam's IT services and digital economy is expanding, and employers increasingly separate professionals with recognised service management skills from the rest. Here is which side of that line you want to be on.

Today

Pay capped in entry-level support with limited leverage to negotiate

After ITIL 5

IT service and operations roles in Vietnam reach well beyond the junior support band, with senior ITSM pay far higher

Today

Pay capped in entry-level support with limited leverage to negotiate

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5

Eligible for service delivery and IT operations roles across outsourcing, telecom and BFSI

Today

Shortlisted less often for roles that list ITIL as preferred

Today

Confident in day-to-day tasks, but employers want service management fluency

After ITIL 5

Fluent in value co-creation, the product and service lifecycle and continual improvement

Today

Confident in day-to-day tasks, but employers want service management fluency

You earn ITIL 5 Foundation

Before

Service management knowledge that is informal or tied to an older framework

Now you have

A current-edition AXELOS (PeopleCert) credential recognised by employers in Vietnam and worldwide

Before

Service management knowledge that is informal or tied to an older framework

Before

Stuck in support tasks with no recognised service management credential

Now you have

A clear route into service delivery, incident and IT operations manager roles

Before

Stuck in support tasks with no recognised service management credential

Before

Task focused, with limited view of how services create value

Now you have

Command of the ITIL Value System, guiding principles and value streams

Before

Task focused, with limited view of how services create value

Before

Recognition limited when you change employer or sector

Now you have

A globally portable credential that travels across sectors and borders

Before

Recognition limited when you change employer or sector

"The gap between doing IT tasks and managing services the way modern employers expect is a recognised credential, and the organisations that matter already know it."

Join the professionals who trained with Invensis Learning and moved into modern IT service management roles.

Sources: ITviec, Glassdoor, ERI (Vietnam) 2025-2026.

How to Get ITIL V5 Founfdation Certified in VietnamStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Vietnam is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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The ITSM Skills You Will BuildFrom the Nine ITIL 5 Topic Areas

In ITIL 5 Foundation training you will learn to apply the ITIL Value System, the seven guiding principles, the product and service lifecycle, and value stream management to real digital service work. The curriculum maps to the nine official ITIL 5 (Version 5.0) topic areas, so you gain both exam readiness and skills you can use at work.

Digital Product and Service Concepts

Understand what defines digital products and services, how value is created across the lifecycle, and why continual improvement is foundational to ITIL 5.

Value Co-Creation and the Four Dimensions

Explain how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability across the four dimensions of service management.

The ITIL Value System and Governance

Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

The Seven Guiding Principles

Apply the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real digital environments.

The Product and Service Lifecycle and Practices

Work through discovery, design, build, operation, and delivery and support, and understand how ITIL's management practices enable consistent ways of working.

Value Streams and Continual Improvement

Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term results.

Who Should TakeITIL V5 Foundation Certification Training in Vietnam?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

USD 1375

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning in VietnamYour Accredited ITSM Partner

Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Vietnam who want to build modern IT service management capability. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan a team programme, you get a professional learning experience built around practical understanding, real-world application, and exam readiness for the current ITIL 5 (Version 5.0) syllabus.

PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
Courseware aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0)
Experienced, PeopleCert-accredited trainers with real ITSM practice
Flexible live virtual, classroom and corporate training formats
Mock exams and practice questions aligned to the ITIL 5 exam pattern
Guidance to help you clear the ITIL 5 Foundation exam on the first attempt
Dedicated learner support before, during and after training
ISO 9001:2015 and ISO 27001:2022 certified training operations

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in VietnamAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Vietnam

Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

ITIL Version 5 Foundation in Vietnam

Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

ITIL Version 5 Foundation in Vietnam

Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

ITIL Version 5 Foundation in Vietnam

Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

Corporate Training in VietnamFor Your IT and Service Teams

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Upskill whole IT and service teams in modern, current-edition ITSM
Customised schedules aligned with your team's availability
Flexible delivery through onsite, live virtual or hybrid formats
Accredited trainers with real service management experience
Role-based examples drawn from outsourcing, telecom and BFSI
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Vietnam and global sites

What Our Learners Say

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Passed on the First Attempt

"The training made the ITIL Value System and the product and service lifecycle easy to follow. The mock exams matched the real ITIL 5 pattern, and I passed the Foundation exam on my first attempt."

Nguyen Minh Anh

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Practical and Career-Focused

"As someone moving up from IT support, the guiding principles and value stream mapping topics gave me practical tools I now use every day. The trainer explained the ITIL 5 changes clearly."

Tran Quoc Bao

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A Smooth Step up to ITIL 5

"I was updating my knowledge from ITIL 4, and this course made the shift to digital product and service management straightforward. The courseware was well structured and current."

Le Thi Huong

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Great Outcome for Our Team

"We enrolled our service delivery team, and the live virtual sessions fitted around our shifts. The team now shares a common language for incident, change and continual improvement."

Pham Van Duc

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Reliable Corporate Training Partner

"As an L&D lead, I needed accredited, consistent training for our operations group. Invensis delivered a tailored ITIL 5 programme with clear reporting and strong trainer support."

Vo Thi Lan

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4.6

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and improve value. It suits IT support and operations staff, digital product owners, and Agile or DevOps practitioners.

General

What is ITIL 5 Foundation and who is it for?

Is ITIL 5 Foundation worth it in Vietnam?

Yes. Vietnam's IT services market is worth around US$2.63 billion in 2026 and growing, and employers across outsourcing, telecom and banking value recognised service management skills. ITIL 5 Foundation validates current-edition ITSM knowledge and supports roles from service desk analyst to IT service delivery manager.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and value stream mapping and management as a dedicated topic, with an updated ITIL Value System and stronger digital-era emphasis.

Do I need prior experience or ITIL 4 to start?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals who hold ITIL 4 will recognise some concepts, but ITIL 4 is not required.

How long is the ITIL 5 Foundation certification valid?

The certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

Pricing

How much does ITIL 5 Foundation training cost in Vietnam?

Training fees vary by format and schedule, so pricing is available on request in your local currency. The fee typically covers accredited courseware, practice questions and mock exams, trainer-led sessions, and learner support. Request a quote or speak with a learning advisor for the current price.

What is included in the course fee?

The training fee typically includes AXELOS-aligned courseware, ITIL 5 practice questions and mock exams, instructor-led sessions, first-attempt exam guidance, learner support, and a course completion certificate. Confirm the exam voucher inclusion when you enrol.

Is the exam fee included in the training price?

Exam fees are set by PeopleCert and can vary by region and purchasing channel. Some packages bundle the exam voucher with training and others do not, so confirm inclusion when you enrol. Verify current exam pricing at peoplecert.org.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and digital product teams. Contact us for a tailored quote for your team.

What payment and instalment options are available?

We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

How many questions are on the exam and how long is it?

The exam has 40 questions and you have 60 minutes (one hour) to complete it. The questions are drawn from the nine official ITIL 5 Foundation topic areas.

What is the passing score for ITIL 5 Foundation?

The pass mark is 65%, which means you need at least 26 correct answers out of 40. Focus on broad understanding across all nine topic areas rather than any single section.

Which topic areas does the exam cover?

The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

What if I do not pass on the first attempt?

You can re-sit the exam through PeopleCert. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare thoroughly. Verify the current re-sit policy and any fees at peoplecert.org.

Course Content

What will I learn in ITIL 5 Foundation training?

You will learn to apply the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping. The curriculum maps to the nine official ITIL 5 (Version 5.0) topic areas.

Can a beginner take this course?

Yes. ITIL 5 Foundation is designed as an accessible, entry-level credential with no prerequisites. The training starts from core concepts and builds up, so beginners and those new to ITIL can follow it comfortably with trainer support and practice materials.

What learning materials are provided?

You receive AXELOS-aligned courseware, industry case studies, practice questions, and full-length mock exams. Materials are structured around the nine ITIL 5 Foundation topic areas to reinforce understanding and build exam readiness.

Is the courseware aligned with the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current edition published by PeopleCert (AXELOS), so you study the most up-to-date content.

How long is the training programme?

The instructor-led programme runs for 16 hours in total, typically delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the 40-question exam.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

What training formats are available?

We offer live virtual (online) instructor-led training, classroom training, and customised corporate group training. Choose the format that fits your schedule and learning preference. See upcoming batches or ask an advisor for the next available dates.

How soon can I start?

New batches run regularly across live virtual and classroom formats, and corporate schedules are arranged to suit your team. Contact us to see the next available dates and reserve your place.

Can I reschedule or transfer my enrolment?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in VietnamWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

ITSM Roles and Demand in VietnamWhere ITIL 5 Foundation Leads

The ITSM Skills You Will BuildFrom the Nine ITIL 5 Topic Areas

ITIL 5 Foundation Certification Training in Vietnam

What Is ITIL 5 Foundation and Why It Matters for Vietnam's IT SectorUntitledYour Route into Modern IT Service Management

What Is ITIL 5 Foundation and Why It Matters for Vietnam's IT SectorYour Route into Modern IT Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in VietnamDo You Qualify for the ITIL V5 Foundation Exam?

Why Earning ITIL 5 Foundation Is Worth ItThe Value Behind the Credential

ITIL V5 Foundation Exam Format in VietnamWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Vietnam

ITSM Roles and Demand in VietnamWhere ITIL 5 Foundation Leads

SECTORS HIRING

GROWTH TRENDS

Industry Forces Driving ITSM Demand in Vietnam

IT Outsourcing Scale-Up

Cloud and Data Centre Expansion

Digital Transformation Pressure

Senior ITSM Talent Scarcity

Service Reliability in Telecom and Banking

The Move from ITIL 4 to ITIL 5

Your Career Before and After ITIL 5 Foundation

The Shift This Credential Delivers

How to Get ITIL V5 Founfdation Certified in VietnamStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

The ITSM Skills You Will BuildFrom the Nine ITIL 5 Topic Areas

Digital Product and Service Concepts

Value Co-Creation and the Four Dimensions

The ITIL Value System and Governance

The Seven Guiding Principles

The Product and Service Lifecycle and Practices

Value Streams and Continual Improvement

Who Should TakeITIL V5 Foundation Certification Training in Vietnam?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning in VietnamYour Accredited ITSM Partner

ITIL Version 5 Foundation Training Locations in VietnamAll our classroom training is now available online at your convenience

Corporate Training in VietnamFor Your IT and Service Teams

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