Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL 5 Foundation (Version 5.0) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert, and it introduces modern digital product and service management to IT and business professionals in Ho Chi Minh City. It is the current, fifth iteration of the IT Infrastructure Library, evolving beyond ITIL 4 with an explicit focus on the product and service lifecycle, value co-creation and value stream management. As Ho Chi Minh City grows into a regional hub for IT outsourcing, delivery centres and digital transformation, employers increasingly want service management talent who speak the language of the ITIL Value System, the four dimensions and the seven guiding principles. This foundation credential gives developers, service desk analysts, product owners and operations staff a common, current vocabulary for creating and improving digital services. The 16-hour programme covers all nine Foundation topic areas and prepares you for the closed-book exam of 40 questions in 60 minutes, with a 65% pass mark and no formal prerequisites. Start your ITIL 5 journey with Invensis Learning and build capability employers across the city recognise.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ho Chi Minh City, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 5 Foundation (Version 5.0) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert, and it introduces modern digital product and service management to IT and business professionals in Ho Chi Minh City. It is the current, fifth iteration of the IT Infrastructure Library, evolving beyond ITIL 4 with an explicit focus on the product and service lifecycle, value co-creation and value stream management.

    As Ho Chi Minh City grows into a regional hub for IT outsourcing, delivery centres and digital transformation, employers increasingly want service management talent who speak the language of the ITIL Value System, the four dimensions and the seven guiding principles. This foundation credential gives developers, service desk analysts, product owners and operations staff a common, current vocabulary for creating and improving digital services.

    The 16-hour programme covers all nine Foundation topic areas and prepares you for the closed-book exam of 40 questions in 60 minutes, with a 65% pass mark and no formal prerequisites. Start your ITIL 5 journey with Invensis Learning and build capability employers across the city recognise.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ho Chi Minh City, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Ho Chi Minh City designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Ho Chi Minh City
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Ho Chi Minh City

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Ho Chi Minh City
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Ho Chi Minh City
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in Ho Chi Minh CityDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    The Payoff of Getting ITIL 5 CertifiedSkills, Recognition and Career Growth

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build current service management capability and prepare for the Foundation exam. The programme suits service desk analysts, IT operations staff, developers, product owners and business professionals who work with digital service teams. Whether you are new to ITIL or updating older ITIL knowledge, this training gives you the modern framework, terminology and practices that Ho Chi Minh City employers now expect.

    If you want to prove modern service management skills with a globally recognised credential, ITIL 5 Foundation is a clear first step. You gain a shared vocabulary, practical understanding and a supported path from learning to certification that employers value across sectors.

    • Validates current, digital-era IT service management knowledge that employers actively seek
    • Positions you for service desk, incident and IT operations roles in Ho Chi Minh City's growing tech sector
    • Builds fluency in the ITIL Value System, the four dimensions and the seven guiding principles
    • Gives you a globally recognised AXELOS and PeopleCert credential accepted in over 200 countries
    • Helps you speak a shared service management language across Agile, DevOps and product teams
    • Prepares you to pass the 40-question Foundation exam with confidence on your first attempt
    • Creates a clear entry point into higher ITIL 5 qualifications
    • Boosts credibility when moving between outsourcing, BFSI, telecom and product employers
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations build consistent service management capability by equipping IT and delivery teams with a shared, current framework. The training can be delivered for service desks, operations teams or whole IT functions. For organisations that want to raise service quality and connect delivery to customer value, this training provides a scalable, flexible solution.

    If your teams work in silos with inconsistent practices, ITIL 5 group training creates a shared service management language. Teams gain a standardised approach to the lifecycle, guiding principles and continual improvement that lifts reliability and outcomes.

    • Standardises digital service management practice across IT and delivery teams
    • Improves incident, change and problem handling to protect service quality
    • Aligns teams around value co-creation and measurable customer outcomes
    • Supports value stream mapping to cut waste and improve delivery flow
    • Builds a common vocabulary across Agile, DevOps and operations functions
    • Enables customised onsite or live virtual training for whole teams in Ho Chi Minh City
    • Strengthens governance and continual improvement across the service lifecycle
    • Raises audit and compliance readiness for enterprise and multinational clients

    ITIL V5 Foundation Exam Format in Ho Chi Minh CityWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Ho Chi Minh City

    The total cost of getting ITIL V5 Foundation certified in Ho Chi Minh City includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Ho Chi Minh City delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Ho Chi Minh City is USD 1375

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in Ho Chi Minh CityRoles, Demand and Pay

    ITIL 5 Foundation is fast becoming a baseline credential for IT service management roles across Ho Chi Minh City, valued by outsourcing firms, delivery centres, banks, telecoms and product companies that run large digital service operations. As the city's IT services market approaches USD 2.63 billion and multinationals open delivery centres here, employers want service management talent fluent in the current framework. Demand spans service desk analyst, incident and problem manager, service delivery manager and IT manager roles, and here is what the market is telling us right now.

    ₫738M

    Average IT Manager salary, Ho Chi Minh City

    per year, Glassdoor 2026

    ₫689M

    IT Consultant average pay, Ho Chi Minh City

    per year, SalaryExpert 2026

    USD 2.63B

    Vietnam IT services market, 2026

    Mordor Intelligence

    560,000+

    IT professionals in Vietnam

    with 55,000+ new graduates a year

    SECTORS HIRING

    • —IT Services, Software and Outsourcing
    • —Global Delivery and Capability Centres
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Digital Services
    • —Manufacturing and Industry 4.0
    • —Government and Public Sector Digital

    GROWTH TRENDS

    • —Vietnam IT services market near USD 2.63 billion in 2026
    • —Digital economy expanding more than 20% a year
    • —National Digital Transformation Program driving e-government demand
    • —Multinationals opening delivery centres in Ho Chi Minh City
    • —City emerging as a data centre, cloud and AI growth pole
    • —Shift from cost outsourcing to value-added managed services

    Sources: Glassdoor, SalaryExpert and ERI (Ho Chi Minh City) 2026; Mordor Intelligence (Vietnam IT services market); itviec Vietnam IT Salary Report 2025-2026.

    Market Forces Driving ITIL 5 Demand in Ho Chi Minh City

    Rapid Digital Transformation

    Vietnam's digital economy is growing more than 20% a year and its National Digital Transformation Program pushes organisations to run services with a modern, structured framework.

    ITIL 5 builds modern service management skills

    Outsourcing Moving up the Value Chain

    Ho Chi Minh City providers are shifting from cost outsourcing to managed services and consulting, work that needs professionals fluent in ITIL service management.

    ITIL 5 builds managed-service capability

    Multinational Delivery Centres

    Global firms opening delivery centres in the city expect service teams to follow current ITIL practices for incident, change and service level management.

    ITIL 5 aligns teams to current practices

    Service Management Skills Gap

    Vietnam has a deep developer pool but far fewer professionals trained in the current ITIL framework, making certified holders stand out to employers.

    ITIL 5 makes certified talent stand out

    Data Centre, Cloud and AI Growth

    As the city becomes a data centre, cloud and AI hub, operators need disciplined service lifecycle and continual improvement practices to keep services reliable.

    ITIL 5 builds lifecycle and improvement skills

    Pressure for Reliable Digital Services

    Banks, telecoms and retailers competing on digital experience need value stream thinking and strong practices to reduce outages and protect customer value.

    ITIL 5 builds value stream thinking

    Sources: Mordor Intelligence (Vietnam IT services market); Saigon Technology and Invest Vietnam (digital transformation) 2026; itviec Vietnam IT Salary Report 2025-2026.

    ITIL 5 Foundation is more than a certificate. It is a career step for service management professionals in Ho Chi Minh City. Build current, in-demand skills and get certified. Start your journey today.

    Your Ho Chi Minh City Career Transformation

    Your Career Before and After ITIL 5

    The Shift This Credential Delivers

    Ho Chi Minh City's IT and digital services market is expanding fast, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Today

    Pay capped with little leverage in Ho Chi Minh City's competitive IT market

    After ITIL 5

    IT manager roles in the city average around ₫738M a year, with senior bands higher

    Today

    Overlooked for roles that list ITIL as preferred or required

    After ITIL 5

    Eligible for service management roles across IT, BFSI, telecom and delivery centres

    Today

    Confident with tools, but not with modern service value and lifecycle thinking

    After ITIL 5

    Able to link services to value, govern the lifecycle and drive continual improvement

    You earn your ITIL 5 Foundation

    Before

    Service management knowledge based on older ITIL versions or on-the-job habits

    Now you have

    A current ITIL 5 (Version 5.0) credential from AXELOS and PeopleCert

    Before

    Limited to reactive support and day-to-day firefighting tasks

    Now you have

    A clear path into incident, problem and service delivery management roles

    Before

    Teams working in silos with no shared service management language

    Now you have

    Fluency in the ITIL Value System, the four dimensions and the guiding principles

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A globally recognised credential accepted in over 200 countries

    "The gap between running IT tasks and managing service value is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, SalaryExpert (Ho Chi Minh City) 2026.

    How to Get ITIL V5 Founfdation Certified in Ho Chi Minh City Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Ho Chi Minh City is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    The Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

    In ITIL 5 Foundation training you will learn the core concepts of digital product and service management and how to apply the ITIL framework in practice. By the end of the programme you can describe the ITIL Value System, the product and service lifecycle and the guiding principles with confidence, ready for the Foundation exam and real service work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how products are managed across their lifecycle in modern IT environments.

    Value Co-Creation and Sustainability

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach.

    The ITIL Value System

    Grasp how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.

    The Seven Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they create value together.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Ho Chi Minh City?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Ho Chi Minh City?

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers ITIL 5 Foundation training in Ho Chi Minh City for professionals and teams who want to master modern IT service management and pass the AXELOS and PeopleCert Foundation exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official aligned courseware, flexible delivery and hands-on practice. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam success.

    • PeopleCert Accredited Training Organization delivering ITIL 5 aligned courseware
    • Experienced, accredited trainers with real IT service management practice
    • Live virtual (online), classroom and corporate delivery to suit your schedule
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Practice questions and mock exams to build first-attempt exam readiness
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across 100+ countries

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Ho Chi Minh CityInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Ho Chi Minh City

    Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

    ITIL Version 5 Foundation Training Location in Ho Chi Minh City

    InterContinental Saigon, Ho Chi Minh City

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    Corporate ITIL 5 Training in Ho Chi Minh CityFor Your Teams

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    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Delivery onsite, offsite, live virtual or hybrid across Ho Chi Minh City
    • Accredited trainers with real IT service management expertise
    • Role-based examples for service desk, operations and delivery teams
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Vietnam and global locations

    Leading Organisations

    FPT SoftwareViettelVNPTTMA SolutionsBoschCMC

    What Our Learners Say

    Untitled

    Passed on My First Attempt

    "The trainer made the ITIL Value System and the four dimensions easy to grasp, and the mock exams got me ready for the real questions. I passed the Foundation exam on my first attempt and now use the guiding principles every day at the service desk."

    Nguyen Minh Anh

    Service Desk Team Lead

    Untitled

    0/0

    Clear, Practical and Current

    "As someone coming from a support background, I finally understand how incidents, problems and changes fit into the wider service lifecycle. The live virtual sessions were practical and the pace suited working professionals in Ho Chi Minh City."

    Tran Quoc Bao

    IT Support Analyst

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    Great Fit for Product Roles

    "The product and service lifecycle content connected directly to my work as a product owner. Value co-creation and value stream mapping gave me a better way to talk with delivery and operations teams about outcomes."

    Le Thi Huong

    Product Owner

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    0/0

    Real Impact on Our Operations

    "We trained a full operations team and the shared ITIL 5 vocabulary has improved how we handle incidents and continual improvement. The corporate delivery was flexible and scheduled around our project workload."

    Pham Van Duc

    IT Operations Manager, Software Outsourcing Firm

    Untitled

    0/0

    Excellent Corporate Training Partner

    "Invensis Learning ran a tailored ITIL 5 programme for our IT staff and the accredited trainers understood our banking context well. Progress tracking and strong pass rates made it easy to justify the investment to leadership."

    Vo Thi Lan

    Learning and Development Manager, Banking Sector

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    0/0



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    Happy Learners

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation (Version 5.0) is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation (Version 5.0) is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Ho Chi Minh City?

    Yes. As Ho Chi Minh City grows into a hub for IT outsourcing, delivery centres and digital services, employers increasingly want service management talent fluent in the current ITIL framework. The credential opens service desk, incident, delivery and IT management roles across IT, BFSI and telecom. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core element, adds Value Stream Mapping and Management, and updates the ITIL Value System with a stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation?

    The course suits IT professionals new to ITIL, those updating older ITIL knowledge, service desk and operations staff, developers, product owners, and DevOps, Agile or SRE practitioners. Business professionals who work with digital service teams also benefit, as it has no formal prerequisites.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The ITIL 5 Foundation credential is recognised by employers globally, so it travels with you across sectors and regions.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Ho Chi Minh City?

    Training fees vary by delivery format and schedule, so the current price is available on request. The programme value includes aligned courseware, mock exams and learner support. Request a quote and a learning advisor will share the latest pricing and upcoming batches.

    What is included in the ITIL 5 course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, first-attempt exam guidance and dedicated learner support. Confirm exam voucher inclusion for your chosen package when you enrol.

    Is the exam fee included in the training price?

    PeopleCert bills the ITIL 5 Foundation exam fee, and it varies by region and purchasing channel. It may be bundled with training in some packages. Confirm whether the exam voucher is included with your enrolment and verify current fees at peoplecert.org.

    Do you offer group or corporate discounts for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and operations teams. Contact us for a tailored group quote for your organisation in Ho Chi Minh City.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS. It tests knowledge and comprehension across the nine Foundation topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it. It is delivered as single-answer multiple-choice questions in a closed-book format.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions are designed to build broad readiness across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged through an Accredited Training Organization as part of a training and exam package.

    Are there any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare effectively.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. Our training includes practice questions, mock exams and first-attempt guidance to help you prepare thoroughly. Verify the current re-sit policy and any fees at peoplecert.org.

    Course Content

    What topics does the ITIL 5 training cover?

    The training covers all nine Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Do I need prior ITIL experience to take this course?

    No prior ITIL experience is needed. The course is designed as a modern, digital-era entry point and is beginner friendly. Trainers explain the concepts from the ground up, with case studies and practice to build your confidence.

    What learning resources and materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams. These resources help you understand the concepts and connect them to realistic IT service delivery scenarios.

    Is the courseware aligned with the current ITIL version?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation syllabus (Version 5.0), the current fifth iteration of the framework, so you learn the latest concepts and terminology.

    How long is the ITIL 5 Foundation training?

    The programme is 16 hours in total, usually delivered as an intensive two-day course or as four extended half-days. It covers all nine Foundation topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Ho Chi Minh City?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Ho Chi Minh City.

    How soon can I start the training?

    We run regular batches across live virtual and corporate formats, so you can usually start within a short time of enrolling. Check upcoming schedules or speak with a learning advisor to find the batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team and we will help you move to a batch that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.