Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledModern Service Management for Vietnam

    VeriSM Foundation certification training in Vietnam introduces the VeriSM Foundation (VeriSM-F) credential from EXIN, a service management approach designed for the digital age. VeriSM helps organisations define their own flexible service management approach rather than following a single prescriptive framework, using the management mesh to combine ITIL, Agile, DevOps, Lean and other practices to fit their context. This programme is built for IT and business professionals across Ho Chi Minh City, Hanoi and Da Nang who want to lead modern service delivery. It is the entry point to the EXIN VeriSM scheme and has no formal prerequisites, so it suits service desk staff, IT operations teams, consultants and managers alike. Aligned to the EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework, the course prepares you for the 40-question, closed-book exam and a lifetime EXIN credential. As Vietnam's IT services market scales past US$2.6 billion, certified, framework-agnostic service professionals are increasingly valued. Start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Vietnam, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Modern Service Management for Vietnam

    VeriSM Foundation certification training in Vietnam introduces the VeriSM Foundation (VeriSM-F) credential from EXIN, a service management approach designed for the digital age. VeriSM helps organisations define their own flexible service management approach rather than following a single prescriptive framework, using the management mesh to combine ITIL, Agile, DevOps, Lean and other practices to fit their context.

    This programme is built for IT and business professionals across Ho Chi Minh City, Hanoi and Da Nang who want to lead modern service delivery. It is the entry point to the EXIN VeriSM scheme and has no formal prerequisites, so it suits service desk staff, IT operations teams, consultants and managers alike.

    Aligned to the EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework, the course prepares you for the 40-question, closed-book exam and a lifetime EXIN credential. As Vietnam's IT services market scales past US$2.6 billion, certified, framework-agnostic service professionals are increasingly valued. Start your VeriSM journey with Invensis Learning.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Vietnam, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Vietnam designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Vietnam by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Vietnam

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Vietnam
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Vietnam
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in VietnamDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    Why VeriSM Foundation Pays off for Your CareerValue for Professionals and Teams

    For Individuals

    For Individuals

    VeriSM Foundation training helps professionals build modern, flexible service management skills and prepare for the EXIN VeriSM-F exam. It suits service desk analysts, IT operations staff, consultants and managers who want a framework-agnostic approach to digital service delivery. Whether you are starting in IT service management, moving on from a single-framework background, or supporting digital transformation in IT services, banking or telecoms, this training builds capability aligned to what modern employers in Vietnam expect.

    If you want a recognised credential that reflects how services are really delivered today, VeriSM Foundation is a clear first step. You gain the VeriSM model, the management mesh, practical exam preparation and a lifetime EXIN certification that travels across sectors and borders.

    • Earn a globally recognised, lifetime EXIN credential with no renewal required
    • Stand out for modern IT service management roles across Vietnam's IT and BFSI sectors
    • Learn to combine ITIL, Agile, DevOps and Lean instead of relying on one framework
    • Master the VeriSM model and management mesh for digital-age service delivery
    • Enter the field with no prerequisites, whatever your background
    • Build a foundation for VeriSM Essentials, Plus and Professional
    • Gain the confidence to support cloud, automation and digital-transformation services
    For Organizations

    For Organizations

    VeriSM Foundation group training helps organisations build modern service management capability by equipping teams with a flexible, context-driven approach. It can be delivered for IT service teams, PMOs, operations groups or wider business functions. For organisations connecting multiple frameworks and digital initiatives, VeriSM provides a practical model to align them around consumer outcomes.

    If your teams struggle to make ITIL, Agile and DevOps work together, VeriSM Foundation creates a shared approach through the management mesh. Staff gain a consistent way to define, produce, provide and respond to services across the organisation.

    • Give teams a shared, framework-agnostic language for modern service management
    • Integrate existing ITIL, Agile and DevOps investments through the VeriSM mesh
    • Standardise service delivery across IT, operations and business units
    • Support digital transformation, cloud and automation programmes
    • Deliver flexible training onsite or live virtual for teams across Vietnam
    • Build in-house service management capability without single-framework lock-in
    • Strengthen a consumer-focused, outcome-led service culture

    VeriSM Foundation Exam Format in VietnamWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Vietnam

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Vietnam is USD 1195

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    VeriSM Career Scope and Demand in VietnamWhere Service Skills Take You

    VeriSM Foundation is valued as an entry point into modern, flexible service management, a fast-growing need across Vietnam's IT services, banking, telecoms and public-sector employers. As enterprises combine multiple frameworks and accelerate digital transformation, professionals who can shape context-driven service delivery are increasingly sought after. Demand spans service desk, IT operations, service delivery and consulting roles, and here is what the market is telling us right now.

    ₫705M

    Average IT Manager salary, Vietnam

    per year, ERI 2026

    US$2.63B

    Vietnam IT services market, 2026

    Mordor Intelligence

    20-25%

    IT and digital talent demand growth

    per year, Manpower 2026

    10-15%

    Annual pay rises, tech and digital

    2026 estimate

    SECTORS HIRING

    • —IT Services and Software Outsourcing
    • —Banking, Financial Services, Insurance and Fintech
    • —Telecommunications
    • —Government and Digital Public Services
    • —Manufacturing and Industry 4.0
    • —Healthcare and Life Sciences

    GROWTH TRENDS

    • —Vietnam IT services market reaching US$2.63 billion in 2026
    • —Near-shore outsourcing inflows from Japan and the United States
    • —Enterprise cloud and data-centre modernisation accelerating
    • —Banks investing over VND 32,000 billion a year in digital platforms
    • —IT and digital talent demand rising 20 to 25% a year
    • —Shift from cost outsourcing to value-added managed services

    Sources: ERI, Manpower Vietnam Salary Guide 2026, itviec Vietnam IT Salary Report 2025-2026, Mordor Intelligence, Vietnam IT Market Outlook 2026.

    Market Forces Driving VeriSM Demand in Vietnam

    Too Many Frameworks, No Integration

    Vietnamese enterprises run ITIL, Agile and DevOps side by side without a model to unite them. VeriSM's management mesh is built to integrate practices around consumer outcomes.

    VeriSM builds mesh-based integration skills

    Outsourcing Shifts from Cost to Value

    Vietnam's IT services market is moving from low-cost outsourcing to value-added managed services, so providers need the flexible, context-driven service management VeriSM enables.

    VeriSM builds value-led service skills

    Digital Banking Raises the Bar

    Banks are investing over VND 32,000 billion a year in digital platforms, demanding modern service governance that blends multiple practices, exactly what VeriSM Foundation teaches.

    VeriSM builds modern service governance skills

    Cloud and Multi-Supplier Complexity

    Rapid cloud, data-centre and 5G growth creates multi-supplier service chains. VeriSM helps teams select and combine the right practices for this rising complexity.

    VeriSM builds practice-selection skills

    Shortage of Modern Service Talent

    IT and digital talent demand is rising 20 to 25% a year while skilled people stay scarce. A framework-agnostic VeriSM credential helps professionals stand out to employers.

    VeriSM makes certified professionals stand out

    Fast-Moving Digital Government

    Public-sector digitisation across Vietnam needs adaptable, outcome-focused service management rather than one rigid framework, a core strength of the VeriSM approach.

    VeriSM builds adaptable service skills

    Sources: Mordor Intelligence, Vietnam IT Market Outlook 2026, Manpower Vietnam Salary Guide 2026, State Bank of Vietnam reporting (2025-2026).

    VeriSM Foundation is more than a certificate. It is a modern service management skillset for the digital age. Join professionals shaping flexible service delivery across Vietnam. Start your journey today.

    Your Vietnam Career Transformation

    From Framework Confusion to Service Leadership

    Your VeriSM Transformation

    Vietnam's service economy is modernising fast, and employers increasingly separate professionals who understand flexible, digital-age service management from those tied to a single framework. Here is which side of that line you want to be on.

    Today

    Salary tied to a single-framework role with limited leverage

    After VeriSM Foundation

    IT service management roles in Vietnam average around VND 705 million, with senior bands higher

    Today

    Overlooked for modern service roles that expect multi-framework fluency

    After VeriSM Foundation

    Eligible for service management roles across IT services, banking and telecoms

    Today

    Confident in one framework, but employers want flexible, mesh-based thinking

    After VeriSM Foundation

    Fluent in combining ITIL, Agile, DevOps and Lean through the VeriSM mesh

    You earn your VeriSM Foundation

    Before

    Service knowledge limited to one prescriptive framework

    Now you have

    A globally recognised EXIN credential built for digital-age service management

    Before

    No structured way to integrate ITIL, Agile and DevOps

    Now you have

    A clear model, the management mesh, to combine practices by context

    Before

    Entry blocked by prerequisites on other credentials

    Now you have

    A lifetime certification with no prerequisites and no renewal

    Before

    Recognition limited to a single tool or employer

    Now you have

    A credential recognised by EXIN in over 165 countries

    "The gap between running one framework and leading modern service delivery is a recognised credential, and forward-looking employers already know it."

    Join thousands of professionals who trained with Invensis Learning and moved forward.

    Sources: ERI, Manpower Vietnam Salary Guide 2026, itviec Vietnam IT Salary Report 2025-2026.

    How to Get VeriSM Foundation Certified in VietnamStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    Skills You Will Build with VeriSM FoundationCapabilities for the Digital Service Age

    This VeriSM Foundation programme covers all seven EXIN examination topic areas, from service culture to the management mesh and innovative technologies. By the end, you can explain how organisations define a flexible, modern service management approach and prepare confidently for the exam.

    Modern Service Thinking

    Understand what a service organisation is, why service culture matters, and how digital transformation is reshaping service delivery and consumer expectations.

    The VeriSM Model and Management Mesh

    Work with governance, service management principles and the management mesh, and apply the Define, Produce, Provide and Respond stages of VeriSM.

    Selecting the Right Practices

    Learn how to combine ITIL, Agile, DevOps, Lean, SIAM and other practices within the mesh, choosing the right approach for each organisational context.

    Applying Innovative Technologies

    See how cloud, artificial intelligence, automation, IoT and analytics shape modern service management and the choices teams make within the mesh.

    People and Organisational Structure

    Understand how teams, roles, collaboration and servant leadership enable effective, consumer-focused service delivery.

    Getting Started with VeriSM

    Learn practical steps to assess maturity, define an initial mesh, integrate existing frameworks and drive continuous improvement.

    Who Should TakeVeriSM Foundation Certification Training in Vietnam?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1195

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Vietnam seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1195

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Professionals Choose Invensis LearningFor Your VeriSM Foundation Certification Training in Vietnam?

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Vietnam who want to build modern, flexible service management capability and prepare for the EXIN exam. As a trusted VeriSM Foundation training company in Vietnam, our programmes combine experienced, accredited trainers, organised courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience focused on practical understanding, real-world application and exam readiness.

    • EXIN-aligned VeriSM courseware delivered by experienced service management trainers
    • Flexible formats: live online (live virtual), classroom and self-paced learning
    • Structured materials and practice questions mapped to the VeriSM exam
    • Guidance on exam registration and preparation, from enrolment to certification
    • Customised corporate schedules for teams across Vietnam
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across multiple industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in VietnamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Vietnam

    Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

    VeriSM Foundation Training Location in Vietnam

    Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

    corporate banner

    Corporate VeriSM Training for TeamsFor Your Teams in Vietnam

    Untitled

    • Suitable for small, medium and large service and operations teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, offsite, live virtual or hybrid formats
    • Experienced trainers with real service management and industry expertise
    • Role-based and industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Vietnam and global locations

    Leading Organisations

    FPT CorporationViettelVNPTCMC CorporationVNGTechcombank

    What Our Learners Say

    Untitled

    A Modern Take on Service Management

    "The VeriSM training finally connected ITIL, Agile and DevOps for me. The management mesh made sense straight away, and the mock questions meant I passed the EXIN exam without stress."

    Nguyen Minh Anh

    IT Service Desk Analyst

    Untitled

    0/0

    Practical and Beginner-Friendly

    "I moved into IT service management from support, and this course gave me a clear, framework-agnostic foundation. The trainer used real examples that I could apply at work the next week."

    Tran Quoc Bao

    IT Operations Analyst

    Untitled

    0/0

    Great Preparation for the Exam

    "The sessions covered all seven topic areas well and the practice tests showed me where to focus. I felt ready on exam day and now use VeriSM ideas in my consulting work every day."

    Le Thi Huong

    IT Service Management Consultant

    Untitled

    0/0

    Aligned Our Teams Around One Approach

    "We trained our service management team with Invensis Learning. VeriSM gave everyone a shared language to integrate our existing ITIL and Agile practices, and delivery has become far more consistent."

    Pham Van Duc

    IT Service Delivery Manager, Telecoms Sector

    Untitled

    0/0

    Flexible Corporate Delivery

    "The live virtual format worked around our shifts, and the content was tailored to our digital-banking context. Our operations staff now think in terms of consumer outcomes, not just tickets."

    Vo Thanh Mai

    Head of IT Operations, Banking Sector

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    0/0



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    We also deliver VeriSM™ Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the entry level of the EXIN VeriSM scheme.

    General

    What is the EXIN VeriSM Foundation certification?

    The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the entry level of the EXIN VeriSM scheme.

    Is VeriSM Foundation worth it for professionals in Vietnam?

    Yes. As Vietnam's IT services market scales past US$2.6 billion and employers combine multiple frameworks, professionals who understand flexible, modern service management are in demand across IT services, banking and telecoms. The credential is globally recognised and valid for life.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Instead of prescribing one method, it gives organisations a model to combine the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM. The management mesh is the central concept that makes this flexible approach work.

    Are there prerequisites for VeriSM Foundation?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is open to all IT and business professionals regardless of education, experience or prior service management knowledge, which makes it an accessible entry point.

    How long is the VeriSM Foundation certification valid?

    The certification is valid for life. It does not expire and needs no renewal or continuing education, so once you pass the EXIN exam the credential is yours permanently.

    Pricing

    How much does VeriSM Foundation training cost in Vietnam?

    VeriSM Foundation training in Vietnam is available on request, as pricing varies by format and whether the EXIN exam is bundled. The fee typically covers courseware, practice questions and learner support. Request a quote for current pricing.

    What is included in the course fee?

    The training fee usually includes EXIN-aligned courseware, practice questions, mock assessments, trainer-led sessions and learner support. Exam vouchers are often bundled through an accredited provider. Confirm inclusions when you request a quote.

    How much does the EXIN VeriSM Foundation exam cost?

    EXIN exam pricing varies by region and whether you buy directly from EXIN or through an accredited training provider bundle. It is usually quoted with your training package, so ask your learning advisor for the current amount.

    Do you offer corporate or group pricing?

    Yes. We offer corporate VeriSM training with customised schedules and volume-based pricing for teams and departments. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with single-answer, multiple-choice questions. It is based on the EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework, and can be taken online with proctoring or at a test centre.

    How many questions are on the VeriSM Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is closed book, so preparation focuses on understanding VeriSM concepts rather than recall of policy detail.

    What is the passing score for the VeriSM Foundation exam?

    You need 65% to pass, which means at least 26 correct answers out of 40. Preparing across all seven examination topic areas is the best way to reach this mark.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started, per the EXIN examination specification.

    Where can I take the VeriSM Foundation exam?

    You can sit the exam online through EXIN's proctored system or at an accredited test location. It is usually arranged through your accredited training provider as part of a training and exam package.

    Course Content

    Can a beginner take VeriSM Foundation?

    Yes. VeriSM Foundation has no prerequisites and is designed for beginners as well as experienced professionals. The training builds concepts from the ground up, so no prior service management knowledge is required.

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, service culture, progressive practices such as ITIL, Agile and DevOps, the role of innovative technologies, and how organisations get started with VeriSM.

    How long is the VeriSM Foundation training?

    The training runs for around 16 hours, typically delivered over two days or as extended half-day sessions. This gives enough time to cover all seven topic areas and prepare for the exam.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions, mock assessments and reference material mapped to the VeriSM Foundation Examination Specification, plus trainer guidance throughout the course.

    Is the courseware aligned with the current VeriSM standard?

    Yes. The courseware aligns to the EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework, so you study the current, authoritative body of knowledge.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment and receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions and self-paced e-learning, plus customised corporate group training, so you can pick the format that fits your schedule.

    When can I start VeriSM Foundation training?

    New batches run regularly across live online and classroom formats, and self-paced learning lets you start immediately. See upcoming schedules or ask an advisor for the next available cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.