Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern ITSM

    ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and a globally recognised introduction to modern IT service management. It gives IT and business professionals a shared language for creating, delivering and continually improving tech-enabled products and services through the ITIL 4 Service Value System. Invensis Learning's ITIL 4 Foundation certification training in Vietnam helps you grasp the seven guiding principles, the four dimensions of service management, the service value chain and the core management practices that employers expect. The credential is owned by AXELOS and examined by PeopleCert, and is valued across Vietnam's fast-growing IT services, banking and outsourcing sectors. Whether you work on a service desk, in IT operations, or you are moving into a service management role, this course builds the practical understanding the ITIL 4 Foundation exam tests. Start your ITIL journey with Invensis Learning and earn a credential recognised worldwide.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vietnam, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and a globally recognised introduction to modern IT service management. It gives IT and business professionals a shared language for creating, delivering and continually improving tech-enabled products and services through the ITIL 4 Service Value System.

    Invensis Learning's ITIL 4 Foundation certification training in Vietnam helps you grasp the seven guiding principles, the four dimensions of service management, the service value chain and the core management practices that employers expect. The credential is owned by AXELOS and examined by PeopleCert, and is valued across Vietnam's fast-growing IT services, banking and outsourcing sectors.

    Whether you work on a service desk, in IT operations, or you are moving into a service management role, this course builds the practical understanding the ITIL 4 Foundation exam tests. Start your ITIL journey with Invensis Learning and earn a credential recognised worldwide.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vietnam, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Vietnam designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Vietnam
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Vietnam

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Vietnam
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Vietnam
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in VietnamDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from Getting ITIL CertifiedBenefits for Your Career and Team

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps individual professionals build practical service management capability and prepare for the PeopleCert exam. The course suits service desk staff, support engineers, IT operations professionals and anyone moving into a service management role. Whether you are formalising on-the-job experience, switching into IT service management, or working in IT services, banking or outsourcing, this training builds the modern ITSM understanding employers in Vietnam expect.

    If you want a globally recognised entry into IT service management, ITIL 4 Foundation is a clear first step. You gain a working grasp of the Service Value System, the guiding principles and the core practices, plus a credential that travels across sectors and borders.

    • Validates your understanding of modern IT service management to employers
    • Opens entry into service desk, IT operations and service management roles
    • Gives you a globally recognised, portable AXELOS credential
    • Builds a shared ITSM vocabulary used across IT and business teams
    • Prepares you for ITIL 4 Managing Professional and higher modules
    • Improves day-to-day handling of incidents, problems and service requests
    • Strengthens your profile in Vietnam's growing IT services and banking sectors
    • Offers a low-barrier first step with no formal prerequisites
    For Organizations

    For Organizations

    ITIL 4 Foundation group training helps organisations build consistent service management capability by equipping IT and support teams with a shared framework. The training can be delivered for service desks, operations teams or whole IT departments. For organisations modernising services, adopting cloud or running services for global clients, this training provides a scalable, flexible way to raise service quality.

    If your teams handle incidents and changes in their own ad hoc ways, ITIL 4 Foundation creates a common service management language. Staff gain a standardised approach to keeping services reliable, available and aligned to business value.

    • Standardises IT service management practice across teams and sites
    • Improves incident, problem and change handling to cut downtime
    • Creates a common ITIL language between IT, business and suppliers
    • Supports digital transformation and cloud adoption programmes
    • Raises service quality and customer satisfaction across the organisation
    • Builds in-house ITSM capability without losing delivery momentum
    • Enables flexible group training aligned to your service goals
    • Helps teams meet client SLAs in outsourcing and shared-services work

    ITIL 4 Foundation Exam Format in VietnamWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Vietnam

    The total cost of getting ITIL 4 Foundation certified in Vietnam includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Vietnam delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Vietnam is USD 1125

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITSM Skills Take You in VietnamWhy ITIL 4 Foundation Pays Off

    ITIL 4 Foundation has become a baseline credential for IT service roles across Vietnam, valued by IT services firms, banks, telecoms and outsourcing providers that run large service operations for global clients. As cloud adoption and digital banking accelerate, employers want professionals who can apply structured service management practices. Demand spans service desk, IT operations and service delivery roles, and here is what the market is showing right now.

    VND 705M

    Average IT Manager salary, Vietnam

    per year, ERI 2026

    US$2.63B

    Vietnam IT services market

    2026, Mordor Intelligence

    1.26M+

    ICT workforce in Vietnam

    industry estimate 2026

    10.82% CAGR

    IT services market growth

    to 2031, Mordor Intelligence

    SECTORS HIRING

    • —IT Services and Software Outsourcing
    • —Banking, Financial Services and Fintech
    • —Telecommunications and Cloud Providers
    • —Global Capability and Shared Services Centres
    • —Government and Public Digital Services
    • —Manufacturing and Retail IT

    GROWTH TRENDS

    • —Cloud and core banking modernisation expanding ITSM teams
    • —Near-shore outsourcing inflows from Japan and the US
    • —National Digital Transformation Programme driving e-government
    • —Service desk and operations roles standardising on ITIL
    • —AI and automation reshaping IT operations
    • —Shortage of structured ITSM skills versus developer talent

    Sources: ITViec IT Salary Report 2025-2026, ERI, Michael Page, Mordor Intelligence, InCorp Vietnam (2026).

    ITSM Demand Drivers Shaping Vietnam's IT Market

    Cloud and Core Banking Modernisation

    Vietnamese banks are moving core systems to the cloud, with penetration set to near 60% by 2026. Reliable change, incident and service management is now essential, the exact discipline ITIL 4 teaches.

    ITIL 4 builds change and incident management skills

    Near-Shore Outsourcing Growth

    Outsourcing inflows from Japan and the US push firms to run services to global standards. ITIL-trained staff help providers meet client SLAs and service quality expectations.

    ITIL 4 helps teams meet client SLAs

    Digital Government Services at Scale

    Vietnam's National Digital Transformation Programme is scaling e-tax, e-invoices and VNeID. Public IT teams need structured service management to keep critical services available.

    ITIL 4 supports reliable public services

    Service Quality and Standardisation Gap

    Many fast-growing IT teams lack a consistent service framework. ITIL 4 gives them a shared model for incidents, problems and changes that raises reliability and customer trust.

    ITIL 4 gives teams a shared service model

    Structured ITSM Talent Shortage

    Vietnam's talent pool is deep in developers but thin in formal service management skills. ITIL 4 Foundation makes certified professionals stand out to employers.

    ITIL 4 Foundation makes you stand out

    AI and Automation in IT Operations

    As AIOps and automation reshape operations, teams still need ITIL practices to govern services, manage risk and keep automation aligned to business value.

    ITIL 4 keeps automation aligned to value

    Sources: WorldFIS Vietnam, Saigon Technology, InCorp Vietnam, Mordor Intelligence (2025-2026).

    ITIL 4 Foundation is more than a credential. It is the entry point to modern IT service management. Join professionals across Vietnam who keep services reliable and aligned to business value. Start your journey today.

    Your Vietnam Career Transformation

    Where You Stand Today

    Your ITIL 4 Foundation Transformation

    Vietnam's IT services and digital economy are expanding fast, and employers increasingly separate professionals who can run services to a recognised standard from those who cannot. Here is which side of that line ITIL 4 Foundation puts you on.

    Today

    Pay capped in entry-level support roles

    After ITIL

    Service management roles in Vietnam command markedly higher salary bands

    Today

    Overlooked for roles that list ITIL as preferred

    After ITIL

    Eligible for service desk, operations and service delivery manager roles

    Today

    Confident in tasks, but not in the end-to-end service model

    After ITIL

    Fluent in the Service Value System and the service value chain

    You earn ITIL 4 Foundation

    Before

    Service knowledge picked up on the job, with no formal credential

    Now you have

    A globally recognised AXELOS credential employers trust

    Before

    Limited to support tasks with no clear service management path

    Now you have

    A clear route into IT operations and service delivery roles

    Before

    Each team uses its own ad hoc way of handling issues

    Now you have

    A shared ITIL vocabulary for incidents, problems and changes

    Before

    Recognition fades when you change employer or sector

    Now you have

    A portable credential valued across Vietnam and worldwide

    "In a market modernising this fast, the professionals who understand the whole service value system are the ones organisations promote."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: ITViec, ERI, Michael Page, Glassdoor (Vietnam) 2025-2026.

    How to Get ITIL 4 Founfdation Certified in VietnamStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Vietnam is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    The ITSM Skills You Will BuildFrom Concepts to Practices

    This course covers the skills employers look for in ITIL 4 Foundation professionals, from the core concepts of service management to the practices that keep services running. By the end you can apply the ITIL 4 model to real service situations.

    Service Management Fundamentals

    Understand what a service is, how value is co-created, and the difference between outputs and outcomes, utility and warranty, and the key stakeholder roles in service management.

    The ITIL 4 Service Value System

    Explain how the guiding principles, governance, service value chain, practices and continual improvement work together to turn demand and opportunity into value.

    The Seven Guiding Principles

    Apply the seven ITIL 4 guiding principles, such as focus on value and progress iteratively with feedback, to adapt service management practices to your own organisation.

    The Service Value Chain

    Describe the six value chain activities, from plan and engage to deliver and support, and how they combine into value streams that meet stakeholder needs.

    Key ITIL Management Practices

    Work with core practices including incident management, problem management, change enablement, the service desk, service level management and service request management.

    Continual Improvement and Metrics

    Use the continual improvement model along with metrics, KPIs and SLAs to measure service performance and drive ongoing improvement across the organisation.

    Who Should TakeITIL 4 Foundation Certification Training in Vietnam?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1125

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1125

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis in VietnamAccredited, Expert-Led Training

    Invensis Learning delivers accredited ITIL 4 Foundation training for individuals and organisations across Vietnam looking to build modern IT service management capability. Our programmes combine experienced, certified trainers, flexible delivery formats, structured courseware and dedicated learner support. As an ISO-certified ITIL 4 Foundation training company in Vietnam and an authorised partner of leading governing bodies, we help you move from learning to a recognised credential with a clear, supported path, whether you enrol as an individual or train a team.

    • AXELOS-accredited ITIL training delivered by experienced, certified instructors
    • Live online, classroom and self-paced formats to fit your schedule
    • ISO 9001:2015 and ISO 27001:2022 certified training provider
    • Structured courseware, practice questions and exam preparation support
    • Authorised partner of leading bodies including AXELOS and PeopleCert
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Vietnam and the region
    • Trusted by professionals and organisations across multiple industries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in VietnamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Vietnam

    Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

    ITIL 4 Foundation Training Location in Vietnam

    Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

    corporate banner

    Corporate ITIL 4 Foundation Training in VietnamFor Your Team

    Untitled

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, offsite, live virtual or hybrid formats
    • Experienced, accredited trainers with real ITSM expertise
    • Role-based and industry-relevant examples for better application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Vietnam and the region

    Leading Organisations

    FPT SoftwareViettelCMC GlobalVNGVNPTTechcombank

    What Our Learners Say

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    Passed First Time and Applied It at Work

    "The training made the Service Value System and the guiding principles easy to follow. I passed the ITIL 4 Foundation exam on my first attempt and now use the practices on the service desk every day."

    Nguyen Van Minh

    IT Support Engineer

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    Practical and Well Structured

    "Clear, well-structured sessions with practical examples from real service operations. The practice questions and trainer guidance gave me the confidence I needed before the exam."

    Tran Thi Huong

    Service Desk Analyst

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    Helped Me Move into IT Operations

    "I moved from general IT support into operations after this course. Understanding incident, problem and change management gave me a real edge in interviews here in Ho Chi Minh City."

    Le Quang Huy

    IT Operations Coordinator

    Untitled

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    Standardised Our Service Delivery

    "We trained our service delivery team to standardise how we handle incidents and changes across client accounts. The shared ITIL language has noticeably improved our SLA performance."

    Pham Thanh Tung

    IT Service Delivery Manager, IT Services Sector

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    Scalable Upskilling for Our Teams

    "As an L&D lead in banking, I needed scalable, accredited training for our operations teams. The flexible scheduling and corporate support made it easy to upskill staff without disrupting delivery."

    Hoang Thi Mai

    Learning and Development Lead, Banking Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, owned by AXELOS and examined by PeopleCert. It introduces modern IT service management and the ITIL 4 Service Value System, and suits both IT and business professionals at any career stage.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, owned by AXELOS and examined by PeopleCert. It introduces modern IT service management and the ITIL 4 Service Value System, and suits both IT and business professionals at any career stage.

    Who should take ITIL 4 Foundation training in Vietnam?

    Anyone who works with or relies on IT services can take this course, including service desk staff, IT support and operations professionals, developers, project staff and managers. There are no formal prerequisites, so beginners are welcome.

    Is ITIL 4 Foundation worth it for my career?

    Yes. ITIL 4 Foundation is a globally recognised credential valued across Vietnam's IT services, banking, telecom and outsourcing sectors, where service management roles command strong salaries. It also opens the path to higher ITIL 4 qualifications.

    Is the certification recognised in Vietnam?

    Yes. ITIL is the world's most widely adopted ITSM framework, and the AXELOS credential is recognised by employers across Vietnam and worldwide, including IT services firms, banks and global capability centres.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification within the period.

    Pricing

    How much does ITIL 4 Foundation training cost in Vietnam?

    Training fees vary by format and provider, so the exact price is available on request. Live online, classroom and corporate options are priced differently, and the PeopleCert exam fee is billed separately. Request a quote for current pricing.

    What is included in the course fee?

    The fee typically includes accredited courseware, instructor-led sessions, practice questions, sample exams and learner support, with a course completion certificate. Exam vouchers may be bundled or purchased separately. Talk to a learning advisor for details.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher while others price it separately. Confirm what your chosen plan covers when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer customised corporate training with volume-based pricing for teams. Contact us for a tailored group quote for your organisation in Vietnam.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test of 40 questions. You have 60 minutes and need 65%, or 26 correct answers, to pass. It is delivered online with proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    There are 40 multiple-choice questions and a 60-minute time limit. The pass mark is 65%, which means answering 26 of the 40 questions correctly.

    Are there any prerequisites for the exam?

    No. ITIL 4 Foundation has no formal prerequisites, so anyone can sit it. Attending an accredited training course is recommended to prepare effectively.

    How and where do I take the exam?

    You can take the exam online with PeopleCert remote proctoring, available around the clock, or at an authorised PeopleCert test centre. You choose what is most convenient once you are ready.

    What happens if I do not pass the first time?

    You can resit the exam by purchasing another attempt through PeopleCert. Our trainers provide preparation support and practice questions to help you feel ready before exam day.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The course covers service management concepts, the four dimensions of service management, the seven guiding principles, the service value system, the service value chain, key ITIL practices, continual improvement, SLAs and metrics.

    Will I learn the ITIL 4 management practices?

    Yes. You study core practices at Foundation level, including incident management, problem management, change enablement, the service desk, service level management and service request management, and how they support the value chain.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites. The training explains every concept from the ground up, so beginners and experienced IT staff alike can follow it.

    What learning materials are provided?

    You receive accredited courseware, practice questions, sample exams and reference materials. Live sessions are led by certified trainers, and the resources support both your exam preparation and on-the-job use.

    Is the courseware aligned to the current ITIL 4 edition?

    Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and self-paced e-learning, plus customised corporate group training, so you can pick the format that fits your schedule.

    How soon can I start?

    New batches run regularly across live online and classroom formats, and self-paced e-learning lets you start straight away. See upcoming schedules or ask an advisor about the next available cohort.

    Do you offer weekend or weekday batches?

    Yes. We run both weekday and weekend batches for live online and classroom training, so you can learn around work commitments. Check current schedules for timings in Vietnam.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.