Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN SIAM Foundation Certification?UntitledYour Entry into Service Integration

    SIAM Foundation certification training in Vietnam prepares IT service professionals to coordinate and govern services delivered by multiple suppliers. The EXIN SIAM Foundation (SIAM-F) is the entry-level credential in the EXIN SIAM scheme, awarded by EXIN and aligned to the SIAM Body of Knowledge published by Scopism. Service Integration and Management (SIAM) is the discipline of managing many IT service providers so they deliver as one integrated service. As Vietnamese banks, telecoms and outsourcing firms move to multi-vendor, cloud-based operating models, employers increasingly value professionals who understand SIAM structures, roles, processes and governance. The course covers all seven topic areas of the EXIN SIAM Foundation Examination Specification and prepares you for the 40-question, closed-book exam with a 65 percent pass mark. With no formal prerequisites and a lifetime credential, SIAM-F is an accessible next step for ITIL holders and service managers. Start your SIAM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Vietnam, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN SIAM Foundation Certification?Your Entry into Service Integration

    SIAM Foundation certification training in Vietnam prepares IT service professionals to coordinate and govern services delivered by multiple suppliers. The EXIN SIAM Foundation (SIAM-F) is the entry-level credential in the EXIN SIAM scheme, awarded by EXIN and aligned to the SIAM Body of Knowledge published by Scopism.

    Service Integration and Management (SIAM) is the discipline of managing many IT service providers so they deliver as one integrated service. As Vietnamese banks, telecoms and outsourcing firms move to multi-vendor, cloud-based operating models, employers increasingly value professionals who understand SIAM structures, roles, processes and governance.

    The course covers all seven topic areas of the EXIN SIAM Foundation Examination Specification and prepares you for the 40-question, closed-book exam with a 65 percent pass mark. With no formal prerequisites and a lifetime credential, SIAM-F is an accessible next step for ITIL holders and service managers. Start your SIAM journey with Invensis Learning.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Vietnam, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured SIAM Foundation Certification training in Vietnam designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized SIAM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led SIAM Foundation training in Vietnam by experienced trainers with relevant service integration and management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Vietnam

    • Flexible learning options available for professionals seeking SIAM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to SIAM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the SIAM Foundation certification program in Vietnam
    • Earn a SIAM Foundation certificate after successfully meeting the course requirement

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Vietnam
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate SIAM Foundation training program designed for team-based learning initiatives

    SIAM Foundation Certification Eligibility in VietnamDo You Qualify for the SIAM Foundation Exam?

    SIAM Foundation has no formal prerequisites. It is open to anyone interested in service integration and multi-supplier service delivery:

    • Open to all professionals - no prior SIAM experience required.

    • Suitable for IT and service-management practitioners, service integrators, transformation leads, vendor managers, and consultants.

    • Familiarity with basic IT service-management concepts (e.g. ITIL) is helpful but not required.

    • Recommended for anyone working in or moving into a multi-supplier service environment.

    Why SIAM-F Pays off for IT ProfessionalsSkills, Recognition and Career Growth

    For Individuals

    For Individuals

    SIAM Foundation training helps IT service professionals build the knowledge and vocabulary to work confidently in multi-supplier environments and prepare for the EXIN SIAM-F exam. The course suits service desk and incident managers, service owners, sourcing specialists and ITIL holders. Whether you are formalising your role in a service integrator function, working within a managed service provider, or supporting IT governance in banking, telecom or outsourcing, this training builds capabilities employers in Vietnam increasingly expect.

    If you want a recognised, lifetime credential that proves you can integrate and govern services across many suppliers, SIAM-F is a clear and accessible path forward. You gain a structured framework, exam preparation, and a qualification valued across sectors and regions.

    • Validates your understanding of service integration across multi-supplier IT environments
    • Positions you for service delivery, service integration and supplier management roles
    • Builds command of SIAM structures, roles, processes and governance
    • Complements the ITIL and ITSM credentials you may already hold
    • Earns a globally recognised EXIN credential that is valid for lifetime
    • Requires no formal prerequisites, so it is open to service professionals at any level
    • Prepares you for the 40-question EXIN exam with structured practice and mock tests
    • Supports career growth as Vietnamese employers adopt multi-vendor operating models
    For Organizations

    For Organizations

    SIAM Foundation group training helps organisations build service integration capability by equipping IT teams with a shared framework for governing multi-supplier delivery. The training can be delivered for service management functions, PMOs or wider IT groups. For organisations running services across several local and global providers, this training creates a common language for coordination, accountability and end-to-end performance.

    If your teams struggle to make multiple suppliers deliver as one integrated service, SIAM group training gives them a standardised approach to roles, processes, tooling and governance that improves service quality and reduces risk.

    • Builds a shared SIAM vocabulary across in-house and outsourced IT teams
    • Improves end-to-end service governance across multiple suppliers
    • Reduces service gaps and finger-pointing in multi-vendor operations
    • Standardises supplier management and performance reporting practices
    • Supports cloud and digital transformation programmes with clearer accountability
    • Enables customised, onsite or live virtual delivery for teams
    • Strengthens in-house service integration capability
    • Aligns IT service delivery more closely with business outcomes

    SIAM Foundation Exam Format in VietnamWhat to expect on exam day

    The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    Exam ComponentDetails
    Exam NameSIAM Foundation
    Conducted ByEXIN
    Duration60 minutes
    Questions40 multiple-choice questions
    Passing Score65% (26 of 40)
    FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisOfficial SIAM Foundation syllabus
    Testing FormatEXIN online proctored or test center

    SIAM Foundation Certification Cost in Vietnam

    The total cost of earning the SIAM Foundation credential typically includes the fee for SIAM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • Accredited EXIN-aligned SIAM Foundation training and digital courseware
    • Practice questions and full-length SIAM Foundation mock exams
    • Exam-focused guidance designed to improve first-attempt readiness on the SIAM Foundation paper
    • The SIAM Foundation training cost in Vietnam is USD 1195

    Exam Cost:

    • EXIN SIAM Foundation exam fee paid to EXIN
    • Online proctored or test centre delivery via the EXIN candidate portal
    • Lifetime-valid EXIN SIAM Foundation credential - no renewal required
    • Most Invensis Learning packages bundle the EXIN exam voucher

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    SIAM Careers and Demand in VietnamWhere SIAM-F Can Take Your Career

    SIAM Foundation is becoming a valued marker of service governance capability across Vietnam, as banks, telecoms and IT outsourcing firms run more of their operations through multiple suppliers. With the IT services market worth USD 2.63 billion in 2026 and growing at over 10 percent a year, employers need professionals who can integrate and govern multi-vendor delivery. Demand spans service delivery, service integration and supplier management roles, and here is what the market is telling us right now.

    USD 2.63bn

    Vietnam IT services market

    2026, Mordor Intelligence

    10.8% CAGR

    IT services market growth to 2031

    Mordor Intelligence 2026

    39%

    IT outsourcing share of the market

    Mordor Intelligence 2025

    VND 684M

    Average IT Manager salary, Vietnam

    per year, ERI 2026

    SECTORS HIRING

    • —IT Services and Outsourcing / GCCs
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Digital Infrastructure
    • —Government and Public Sector Digital Programmes
    • —Manufacturing and Retail Enterprises
    • —Managed Service and Cloud Providers

    GROWTH TRENDS

    • —IT services market worth USD 2.63 billion in 2026, growing over 10 percent a year
    • —Shift from cost outsourcing to value-added, multi-vendor digital transformation
    • —Cloud adoption and managed security expanding multi-supplier IT estates
    • —Near-shore delivery inflows from Japan and the United States
    • —Banks processing over 95 percent of transactions through digital platforms
    • —Digital-government spending driving demand for service governance

    Sources: Mordor Intelligence, Statista (Vietnam IT services); ITviec Salary Report, ERI, SalaryExpert (Vietnam) 2025-2026.

    Market Forces Driving SIAM Demand in Vietnam

    Multi-Vendor Sprawl

    Vietnamese enterprises now run IT across many local and global suppliers, yet few have a governance layer that makes them deliver as one service. SIAM is built to close that exact gap.

    SIAM builds service integration and governance skills

    Digital Banking Complexity

    Vietnamese banks process over 95 percent of transactions digitally through multiple technology partners, raising the need for end-to-end service integration and clear accountability.

    SIAM builds end-to-end accountability skills

    Outsourcing at Scale

    With IT outsourcing at 39 percent of a USD 2.63 billion market, both providers and clients need shared SIAM structures to coordinate delivery across organisational boundaries.

    SIAM builds supplier coordination skills

    Cloud and Managed Security Shift

    As firms move to cloud and managed security, service estates fragment across suppliers, demanding integrated processes, tooling and reporting that SIAM defines.

    SIAM builds multi-supplier tooling and process skills

    Service Governance Skills Gap

    Vietnam has deep technical talent but few professionals trained in multi-supplier service governance, making certified SIAM-F holders rare and sought-after.

    SIAM-F makes certified integrators stand out

    Near-Shore Delivery Growth

    Rising near-shore work from Japan and the United States pushes providers to prove mature, integrated service management to demanding global clients.

    SIAM builds mature service management credibility

    Sources: Mordor Intelligence, Statista, Vietnam Briefing (Vietnam IT services); State Bank of Vietnam, NAPAS 2025-2026.

    SIAM Foundation is more than a credential. It is a practical framework for the multi-supplier reality of Vietnamese IT. Join professionals who make many providers deliver as one integrated service. Start your journey today.

    Your Vietnam Career Transformation

    Where You Stand Today,

    And Where SIAM Foundation Takes You

    Vietnam's IT services market is expanding with digital banking, cloud and near-shore outsourcing, and employers increasingly separate certified service integrators from the rest. Here is which side of that line you want to be on.

    Today

    Salary limited with little leverage in a competitive IT market

    After SIAM-F

    IT service and integration roles in Vietnam pay well into the hundreds of millions of dong a year

    Today

    Passed over for roles that ask for SIAM or ITSM knowledge

    After SIAM-F

    Eligible for service integration roles across banking, telecom and outsourcing

    Today

    Strong on delivery, but employers want multi-vendor governance

    After SIAM-F

    Fluent in integrating and governing services across many suppliers

    You earn your SIAM-F

    Before

    Service governance credibility rests on experience alone

    Now you have

    An EXIN credential recognised by employers across Vietnam and worldwide

    Before

    Working within a single team, with limited multi-supplier scope

    Now you have

    A clear route into service integration and supplier management roles

    Before

    Coordinating suppliers informally, without a shared framework

    Now you have

    Command of SIAM structures, roles, processes and governance

    Before

    Recognition tied to one employer or sector

    Now you have

    A globally portable, lifetime credential that travels across sectors

    "The gap between running IT tasks and governing services across many suppliers is increasingly a recognised credential, and Vietnam's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: ITviec Salary Report, ERI, SalaryExpert (Vietnam) 2025-2026.

    How to Get SIAM Foundation Certified in VietnamStep-by-Step Certification Process

    The SIAM Foundation certification path in Vietnam is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.

    Step 1: Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2: Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3: Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4: Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5: Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6: Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Step 1

    Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2

    Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3

    Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4

    Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5

    Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6

    Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Module 1: SIAM Introduction and History

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Module 2: The SIAM Ecosystem

    • The four SIAM structures: internal, lead supplier, hybrid, externally sourced
    • Customer, Service Integrator, and Service Provider roles
    • Layered model and the SIAM operating model
    • Boundaries, governance, and accountability

    Module 3: SIAM Implementation Roadmap

    • The four-stage SIAM roadmap: Discovery & Strategy, Plan & Build, Implement, Run & Improve
    • Common implementation patterns and approaches
    • Transitioning from legacy operating models to SIAM
    • Critical success factors and lessons learned

    Module 4: SIAM Roles and Responsibilities

    • Customer organisation accountabilities
    • Service Integrator function and roles
    • Service Provider responsibilities
    • RACI in a SIAM context

    Module 5: SIAM Practices

    • People practices: structures, capabilities, governance
    • Process practices: integrated end-to-end processes
    • Measurement practices: performance, quality, value
    • Technology practices: integrated tooling and data

    Module 6: Processes Supporting SIAM and Foundation Exam Prep

    • Strategic, tactical, and operational SIAM processes
    • Common challenges and risks in SIAM adoption
    • SIAM Foundation exam structure and sample questions
    • Final-week revision plan

    Course Curriculumof the SIAM Foundation Certification Training

    The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Comparison questions between SIAM and frameworks like ITIL or COBIT are a recurring feature across the exam.

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    Skills You Will Build in This CourseCore SIAM Capabilities for the Workplace

    Skills covered in SIAM Foundation give you the knowledge and vocabulary to work confidently in multi-supplier IT environments. By the end of the course, you can explain SIAM structures, roles, processes and governance, and are fully prepared for the EXIN SIAM Foundation exam.

    Service Integration Fundamentals

    Explain what SIAM is, the multi-supplier ecosystem, its core principles and benefits, and the three-layer model of customer organisation, service integrator and service providers.

    SIAM Roles and Responsibilities

    Identify the roles across the customer, service integrator and provider layers, and understand how governance boards and decision rights operate within a SIAM ecosystem.

    SIAM Implementation Roadmap

    Describe the four-stage journey of Discovery and Strategy, Plan and Build, Implement, and Run and Improve, along with the four service integrator sourcing options.

    Processes Across Multiple Suppliers

    Coordinate incident, problem, change and service level management across providers so that services are delivered, measured and reported end to end.

    SIAM Practices and Tooling

    Apply collaboration, performance, supplier management and tooling practices that keep multi-vendor delivery integrated, measurable and accountable.

    Challenges, Risks and Other Frameworks

    Recognise cultural, governance and commercial risks, and see how SIAM works alongside ITIL, COBIT, ISO/IEC 20000, Agile and DevOps.

    Who Should TakeSIAM Certification Training in Vietnam?

    Service Integration Lead

    Service Manager

    Vendor Manager

    IT Service Manager

    Transformation Lead

    Process Owner / Process Manager

    Service Architect

    Programme Manager (Multi-supplier)

    Who Can Take This Certification Training

    SIAM Foundation Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1195

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    SIAM Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    SIAM Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in Vietnam seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    SIAM Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    SIAM Foundation Live Virtual Training

    SIAM Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1195

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor SIAM Foundation Certification Training in Vietnam

    Invensis Learning delivers structured SIAM Foundation training for individual professionals and organisations building service integration capability and preparing for the EXIN SIAM-F exam. Our programmes combine experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional training experience designed around practical understanding, real-world application and measurable outcomes for the multi-supplier reality of Vietnamese IT. As a trusted SIAM Foundation training company in Vietnam, we bring hands-on experience and dependable support to every learner and team we work with.

    • Accredited EXIN training partner delivering SIAM-aligned courseware
    • Experienced trainers with real IT service management and SIAM expertise
    • Live virtual, classroom and corporate delivery formats to fit your schedule
    • Structured preparation for the 40-question EXIN SIAM Foundation exam
    • Practice questions, mock tests and revision support included
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and teams across Vietnam and worldwide

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

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    Global Course Portfolio

    100+

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    SIAM Foundation Training Locations in VietnamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Foundation Training Location in Vietnam

    Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

    SIAM Foundation Training Location in Vietnam

    Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

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    Corporate SIAM Foundation TrainingFor Your Teams in Vietnam

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    • Upskill in-house and outsourced IT teams on a shared SIAM framework
    • Flexible onsite, live virtual or hybrid delivery across Vietnam
    • Customised schedules aligned with your team's availability
    • Trainers with real service integration and multi-supplier experience
    • Role-based examples drawn from banking, telecom and IT services
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for teams in Hanoi, Ho Chi Minh City and beyond

    Trusted by Leading Organisations

    FPTViettelVNPTCMCVietcombankTechcombank

    What Our Learners Say

    Untitled

    A Framework I Use Every Day

    "The SIAM Foundation course finally gave me a framework for the multi-supplier mess I deal with every day. I passed the EXIN exam first time, and the three-layer model and process integration topics were the parts I now use most at work."

    Nguyen Van Minh

    Service Delivery Manager

    Untitled

    0/0

    Beginner Friendly and Well Paced

    "I came in with only ITIL knowledge and no SIAM background, but the sessions were beginner friendly. The trainer explained the service integrator roles and governance boards clearly, and the mock questions matched the real exam well."

    Tran Thi Huong

    IT Service Analyst

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    The Right Next Step After ITIL

    "Moving from ITIL into a service integration role, SIAM-F was exactly the credential I needed. The practices and tooling topics helped me understand how to report end-to-end performance across several vendors."

    Le Quang Hai

    Supplier Relationship Manager

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    One Shared Language for Our Vendors

    "We enrolled our service management team on the corporate programme. Everyone now shares the same SIAM vocabulary, which has cut confusion between our internal team and our outsourced providers. The delivery was flexible and well coordinated."

    Pham Thi Lan

    IT Operations Lead, Banking Sector

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    Standardised Service Governance Across Teams

    "As an L&D manager at an IT services firm, I needed training that standardised how our teams govern multi-supplier delivery. Invensis tailored the sessions to our context, and the trainers brought practical, real-world examples throughout."

    Do Anh Tuan

    L&D Manager, IT Services

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. As Vietnamese banks, telecoms and outsourcing firms run IT through multiple suppliers, employers value people who can integrate and govern that delivery. SIAM Foundation is a recognised, lifetime EXIN credential covering service integration and supplier management. Talk to a learning advisor about your fit.

    General

    Is the SIAM Foundation certification worth it in Vietnam?

    Yes. As Vietnamese banks, telecoms and outsourcing firms run IT through multiple suppliers, employers value people who can integrate and govern that delivery. SIAM Foundation is a recognised, lifetime EXIN credential covering service integration and supplier management. Talk to a learning advisor about your fit.

    What is the EXIN SIAM Foundation certification?

    EXIN SIAM Foundation (SIAM-F) is the entry-level credential in the EXIN SIAM scheme. It validates your understanding of Service Integration and Management: the key concepts, principles, roles, processes and challenges of managing IT services across multiple suppliers. It is awarded by EXIN and aligned to the SIAM Body of Knowledge published by Scopism.

    Who is SIAM Foundation training designed for?

    The course suits IT service management professionals in multi-supplier environments, such as service desk and incident managers, service owners, IT sourcing and procurement specialists, and staff at managed service providers or service integrators. ITIL holders who want to extend their ITSM knowledge into multi-vendor governance also benefit.

    Is SIAM Foundation recognised by employers in Vietnam?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries, and its SIAM credentials are valued by employers globally. In Vietnam, they are relevant to IT services firms, GCCs, banks, telecoms and outsourcers that manage complex multi-supplier IT service environments.

    Do I need any prerequisites for SIAM Foundation?

    No. EXIN SIAM Foundation has no formal prerequisites and is open to all. Basic familiarity with IT service management, such as ITIL Foundation, is helpful but not required, which makes SIAM-F an accessible entry point for professionals at any level.

    How long is the SIAM-F credential valid?

    The SIAM Foundation certification is valid for lifetime. It does not expire, and there is no renewal, re-examination or continuing education requirement once you have passed the exam.

    Pricing

    How much does SIAM Foundation training cost in Vietnam?

    Training is delivered as a combined training and exam package, and pricing depends on the format you choose and whether you enrol individually or as a team. Exact fees are available on request. Contact a learning advisor for a quote and upcoming batch dates.

    What is included in the SIAM Foundation course fee?

    The training fee typically includes EXIN-aligned courseware covering all seven exam topic areas, practice questions and mock tests, exam preparation guidance, learner support and a course completion certificate. Many packages also bundle the EXIN exam voucher.

    Is the EXIN exam fee included in the training price?

    In most cases the EXIN exam is bundled with the training as a single package, though this can vary by plan. EXIN bills exam pricing by region and channel in USD or EUR. Confirm what your chosen package includes when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT service teams, PMOs and wider IT groups. Ask about corporate or group pricing for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the SIAM Foundation exam first time?

    Our structured preparation, practice questions and mock tests are designed to get you exam-ready, and most candidates pass on their first attempt. If you need to re-sit, EXIN allows re-examination; confirm the current re-sit fee and policy at exin.com. Selected plans also include revision support.

    What is the format of the EXIN SIAM Foundation exam?

    The exam is closed book with single-answer multiple-choice questions. It can be taken online through EXIN's proctored exam system or at an EXIN accredited test location, and is usually arranged through your training provider as part of the package.

    How many questions are on the SIAM Foundation exam?

    The exam has 40 multiple-choice questions and you are given 60 minutes to complete it. Questions are distributed across the seven topic areas of the EXIN SIAM Foundation Examination Specification.

    What is the passing score for SIAM Foundation?

    The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. The course helps you build broad knowledge across all seven topic areas so you are comfortable with the full syllabus.

    Where can I take the SIAM Foundation exam in Vietnam?

    You can sit the exam online from home or the office through EXIN's online proctoring system, or at an EXIN accredited test location. The exam is typically booked through your training provider as part of the training and exam bundle.

    Which standard is the SIAM Foundation exam based on?

    The exam is based on the EXIN SIAM Foundation Examination Specification and aligned to the SIAM Body of Knowledge (SIAM BoK) published by Scopism, which is the primary reference for the credential and is available as a free download from scopism.com.

    Course Content

    Can a beginner take SIAM Foundation?

    Yes. SIAM Foundation is the entry-level credential in the EXIN SIAM scheme and has no formal prerequisites. The training starts from core concepts and terminology, so beginners and those new to SIAM can follow along, though basic ITSM familiarity is helpful.

    What topics does the SIAM Foundation training cover?

    The training covers all seven topic areas of the exam: introduction to SIAM, the implementation roadmap, roles and responsibilities, SIAM practices, processes to support SIAM, challenges and risks, and how SIAM works with other practices such as ITIL, COBIT, ISO/IEC 20000, Agile and DevOps.

    What learning resources are provided?

    You receive EXIN-aligned courseware, practice questions and mock tests, references to the SIAM Body of Knowledge, and revision aids to reinforce each topic area. Live sessions add real-world examples and trainer-led discussion.

    How does SIAM relate to ITIL?

    SIAM and ITIL are complementary. ITIL provides the service management process framework, while SIAM adds the multi-supplier integration and governance layer on top. ITIL knowledge is beneficial before studying SIAM but is not required, and many practitioners hold both.

    Is the courseware aligned to the latest SIAM standard?

    Yes. The courseware is aligned to the current EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge published by Scopism, so you study the material the exam is actually based on.

    Enrollment

    How soon can I start SIAM Foundation training?

    We run regular live virtual batches alongside self-paced and classroom options, so you can usually start within days. View upcoming schedules or speak with a learning advisor to pick a batch that fits your timeline.

    How do I enrol in the SIAM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Our team can guide you through booking the EXIN exam.

    What training formats are available?

    We offer live virtual (online) instructor-led training, self-paced e-learning, classroom training and customised corporate group training, so you can choose the format that best fits your schedule and learning style.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.