Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. Created by AXELOS and delivered by PeopleCert, ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted IT service management framework. Invensis Learning's ITIL 5 Foundation certification training in Latvia prepares you to pass the exam and apply these ideas at work. The programme suits IT professionals, digital product managers and business staff who work with service teams across Latvia's fast-growing technology, banking and global business services sectors. Over a 16-hour course you cover all nine Foundation topic areas, from value co-creation and the seven guiding principles to Value Stream Mapping and Management. If you want a modern, globally recognised service management credential, ITIL 5 Foundation is a strong first step. Begin your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Latvia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. Created by AXELOS and delivered by PeopleCert, ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted IT service management framework. Invensis Learning's ITIL 5 Foundation certification training in Latvia prepares you to pass the exam and apply these ideas at work.

    The programme suits IT professionals, digital product managers and business staff who work with service teams across Latvia's fast-growing technology, banking and global business services sectors. Over a 16-hour course you cover all nine Foundation topic areas, from value co-creation and the seven guiding principles to Value Stream Mapping and Management.

    If you want a modern, globally recognised service management credential, ITIL 5 Foundation is a strong first step. Begin your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Latvia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Latvia designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Latvia
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Latvia

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Latvia
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Latvia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in LatviaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why Earning ITIL 5 Foundation Pays OffFor Your Career and Your Team

    For Individuals

    For Individuals

    ITIL 5 Foundation helps IT and business professionals prove they understand modern digital product and service management. The credential suits service desk staff, IT operations professionals, developers, and product owners who want a current, employer-recognised qualification. Whether you are new to ITIL or updating knowledge from an earlier edition, the course builds the concepts and language that Latvian employers increasingly expect from service management professionals.

    If you are aiming to grow into a service delivery or IT management role with a globally respected credential, ITIL 5 Foundation is a practical starting point. You gain structured knowledge, exam readiness and a supported path from learning to certification.

    • Earns a globally recognised, current-edition service management credential from AXELOS and PeopleCert
    • Opens roles from service desk analyst to IT service delivery manager across Latvia
    • Builds fluency in the ITIL Value System, guiding principles and value co-creation
    • Equips you to manage the full digital product and service lifecycle
    • Adds value stream mapping skills that improve flow and reduce waste
    • Gives you a modern vocabulary shared by IT teams in Riga's service centres and banks
    • Provides a clear entry point to higher ITIL 5 qualifications
    • Boosts credibility with employers hiring for digital-era ITSM roles
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations equip whole teams with a consistent approach to digital product and service management. It can be delivered for service desks, IT operations groups, GBS centres and business units. For Latvian employers connecting IT delivery to value and customer outcomes, this training provides a scalable, flexible way to raise service management maturity.

    If your teams work across suppliers, countries and platforms, ITIL 5 Foundation creates a common framework for creating and improving value. Groups gain a standardised approach to practices, value streams and continual improvement.

    • Builds a shared service management language across IT and business teams
    • Improves value co-creation, flow and continual improvement in service delivery
    • Standardises practice across service desks, operations and support functions
    • Supports digital transformation and multi-supplier service environments
    • Helps teams manage products and services across the full lifecycle
    • Enables customised training aligned with your service goals
    • Strengthens governance and decision-making through the ITIL Value System
    • Raises quality and consistency across Riga-based service centres

    ITIL V5 Foundation Exam Format in LatviaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Latvia

    The total cost of getting ITIL V5 Foundation certified in Latvia includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Latvia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Latvia is EUR 1380

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Prospects in LatviaRoles, Demand and Pay

    ITIL 5 Foundation is fast becoming a baseline credential for IT service management roles across Latvia, valued by the global business services centres, banks, fintech firms and technology exporters that cluster in Riga. As Latvia's ICT sector, home to more than 7,000 companies and around 40,000 specialists, matures its digital services, employers increasingly look for people who can manage products and services the ITIL way. Demand runs from service desk analyst up to IT service delivery manager and head of IT, and here is what the Latvian market is telling us right now.

    EUR 75,803

    Top IT Officer salary, Latvia

    average per year, ERI SalaryExpert 2026

    EUR 1.5k-5.5k

    IT Manager net pay range, Latvia

    per month, Algas.lv 2026

    20,000+

    GBS jobs across Latvia

    in around 57 service centres, Invest in Latvia

    40,000+

    ICT specialists employed

    4.4% of national employment, Invest in Latvia

    SECTORS HIRING

    • —Global Business Services and Shared Service Centres
    • —Banking, Fintech and Financial Services
    • —IT Services, Software and Cloud Providers
    • —Telecommunications and Digital Infrastructure
    • —Government and Public Sector IT
    • —Consulting and Professional Services

    GROWTH TRENDS

    • —Around 57 GBS centres in Latvia scaling multilingual IT and operations support
    • —Fintech sector maturing with 127 firms and deeper regulatory engagement
    • —Public sector modernisation under the Digital Transformation Guidelines 2021 to 2027
    • —ICT the leading Baltic export, driving demand for efficient service delivery
    • —Service management talent scarcer than the deep developer pool
    • —Multi-country service hubs needing standardised ITIL practices

    Sources: Algas.lv, ERI SalaryExpert, Glassdoor (Latvia) 2026; Invest in Latvia, ABSL Latvia (GBS sector) 2026.

    IT Service Challenges Driving ITIL 5 Demand in Latvia

    Scaling Service Centres in Riga

    Latvia's roughly 57 global business services centres employ nearly 20,000 people supporting many countries, and they need standardised, ITIL-based ways of working to keep quality consistent at scale.

    ITIL 5 builds consistent service management practice

    Fintech and Banking Digitalisation

    With 127 fintech firms and major banks running Riga hubs, financial employers need reliable, well-governed digital services, the exact outcomes ITIL 5 service management practices support.

    ITIL 5 strengthens value co-creation and governance

    Public Sector Modernisation

    Latvia's Digital Transformation Guidelines for 2021 to 2027 are reshaping government IT, raising demand for professionals who can manage digital services across their full lifecycle.

    ITIL 5 supports digital product and service delivery

    Service Management Skills Gap

    Latvia has a deep pool of developers but far fewer credentialed service management professionals, so a current ITIL 5 qualification makes candidates noticeably more competitive.

    ITIL 5 helps certified professionals stand out

    Multi-Supplier Complexity

    Service hubs coordinating platforms, partners and suppliers across borders struggle without common practices, which ITIL 5's four dimensions and value stream focus directly address.

    ITIL 5 clarifies partners and value streams

    Export-Grade Efficiency Pressure

    As the leading Baltic ICT exporter, Latvia's providers must keep delivery lean, so value stream mapping and continual improvement have become core capabilities employers seek.

    ITIL 5 builds value stream and improvement skills

    Sources: Invest in Latvia, ABSL Latvia, business.gov.lv (fintech), VARAM Digital Transformation Guidelines 2021-2027; 2026.

    ITIL 5 Foundation is more than a certificate. It is a shared language for delivering value across digital services. Join Latvian professionals who are modernising service management. Start your ITIL 5 journey today.

    Your Latvia Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Latvian Employers Notice

    Latvia's ICT and service economy is expanding with global business services, fintech and public sector digitalisation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage to negotiate in the Latvian market

    After ITIL 5

    IT management roles in Latvia reach around EUR 75,803 a year at the senior end

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across GBS, banking, fintech and IT services

    Today

    Capable in delivery, but employers want a modern service framework

    After ITIL 5

    Confident applying ITIL practices, value streams and continual improvement at work

    You earn ITIL 5 Foundation

    Before

    Service management skills learned on the job with no recognised credential

    Now you have

    A current-edition ITIL credential recognised by Latvian and global employers

    Before

    Stuck at support level with no formal service management framework

    Now you have

    A clear route into service delivery and IT management roles

    Before

    Task focused, with limited view of how services create value

    Now you have

    Fluency in the ITIL Value System, guiding principles and value streams

    Before

    Recognition limited when you change employer or country

    Now you have

    A globally portable credential that travels across sectors and borders

    "The gap between running tasks and managing services well is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Algas.lv, ERI SalaryExpert, Glassdoor (Latvia) 2026.

    How to Get ITIL V5 Founfdation Certified in LatviaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Latvia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Gain from ITIL 5 FoundationCapability for Modern Service Management

    This ITIL 5 Foundation course builds practical, current service management capability across all nine Foundation topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value is created across the product and service lifecycle.

    Digital Product and Service Foundations

    Understand what sets digital products and services apart, how value is created, and how the product and service lifecycle is managed from discovery through to delivery and support.

    Value Co-Creation and the ITIL Value System

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability, and how the ITIL Value System brings governance, practices and improvement together.

    Applying the Seven Guiding Principles

    Put the seven guiding principles to work: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Four Dimensions and the Lifecycle

    Take a holistic view through the four dimensions of product and service management, and understand the purpose of each lifecycle activity from discovery and design to operation, delivery and support.

    ITIL Management Practices in Action

    Explore the role of ITIL 5 management practices and official practice guides, and how they enable consistent, effective ways of working that adapt to your organisation's context.

    Value Stream Mapping and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term service and organisational success.

    Who Should TakeITIL V5 Foundation Certification Training in Latvia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Pick Invensis Learning in LatviaAccredited Training, Real Support

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Latvia who want to build modern service management capability and pass the exam with confidence. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned to the Version 5.0 syllabus
    • Experienced, PeopleCert-accredited trainers with real service management expertise
    • Flexible learning formats for individuals, teams and corporate groups
    • ITIL 5 aligned courseware, case studies and mock exams
    • Online, live virtual instructor-led training that fits Latvian schedules
    • Guidance to prepare for the ITIL 5 Foundation exam on your first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and information security
    • Dedicated learner support before, during and after training

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in LatviaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Latvia

    Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

    ITIL Version 5 Foundation Training Location in Latvia

    Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

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    Corporate ITIL Training in LatviaUpskill Teams at Scale

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    • Suitable for small, medium and large service and IT teams
    • Customised schedules based on your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Latvia and global locations

    Trusted by Teams in Leading Latvian Employers

    Accenture LatviaTietoevrySEB Global ServicesCircle K Business CentreSwedbank LatviaCitadele Banka

    What Our Learners Say

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    A Clear Framework I Now Use Daily

    "The ITIL 5 Foundation course finally gave me a clear framework for how our service desk creates value. The trainer explained the ITIL Value System and guiding principles with real examples, and I passed the exam on my first attempt."

    Janis Ozols

    IT Service Desk Team Lead

    Untitled

    0/0

    Modern Content and Flexible Schedule

    "As a support analyst in Riga, I wanted a current credential that employers recognise. The mock exams and the value stream mapping module were especially useful, and the live virtual sessions fitted around my shifts."

    Liga Berzina

    IT Support Analyst

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    0/0

    Helped Me Shift into Service Delivery

    "I moved from a developer role toward service delivery, and ITIL 5 Foundation gave me the vocabulary I was missing. The lifecycle and management practices sections connected directly to how our teams actually work."

    Karlis Kalnins

    Aspiring Service Delivery Manager

    Untitled

    0/0

    Consistent Practice Across Our Centre

    "We trained a group from our shared service centre with Invensis Learning. The sessions were well structured, the trainer tailored examples to our multi-country setup, and our teams now share a common ITIL 5 language."

    Ilze Ozola

    Learning and Development Manager, GBS Centre

    Untitled

    0/0

    Great Fit for Our Fintech Team

    "As a service delivery lead in fintech, I needed my team on the current edition. The corporate programme was flexible, the courseware was aligned to the ITIL 5 syllabus, and we saw better consistency in how we handle services."

    Andris Liepa

    Head of Service Delivery, Fintech

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised entry-level service management credential valued by Latvian employers in global business services, banking, fintech, telecoms and IT services. It signals that you understand modern digital product and service management, which supports roles from service desk analyst to IT service delivery manager.

    General

    Is the ITIL 5 Foundation certification worth it in Latvia?

    Yes. ITIL 5 Foundation is a globally recognised entry-level service management credential valued by Latvian employers in global business services, banking, fintech, telecoms and IT services. It signals that you understand modern digital product and service management, which supports roles from service desk analyst to IT service delivery manager.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation?

    It suits IT professionals, service desk and operations staff, digital product managers and product owners, DevOps and Agile practitioners, and business professionals who work with digital service teams. It is also the entry point for anyone planning higher ITIL 5 qualifications.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required to enrol or sit the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Latvia?

    Pricing depends on the format you choose and whether the exam voucher is bundled. Fees are quoted in euros for learners in Latvia. Contact a learning advisor for current pricing, or request a quote for group and corporate training.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, instructor-led sessions, case studies, practice questions and mock exams, and learner support. Many packages also include the PeopleCert exam voucher. Confirm the exact inclusions when you enrol.

    Is the exam fee included in the training price?

    It depends on the package. Some ITIL 5 Foundation packages bundle the PeopleCert exam voucher, while others price it separately. Ask your learning advisor which option applies, and request a quote for the combination that suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups, GBS centres and business units in Latvia. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that works best for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert. It covers nine topic areas, from the ITIL Value System to Value Stream Mapping and Management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than one section.

    Where can I sit the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged through an Accredited Training Organization as part of a training and exam package.

    Are there prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, designed to be accessible to IT and business professionals alike. Trainers explain concepts from the ground up, so no prior ITIL knowledge is needed.

    What learning resources are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, plus first-attempt exam guidance. Materials support both instructor-led and self-paced study.

    How long is the ITIL 5 Foundation course?

    Invensis Learning delivers the course as a 16-hour programme, typically run as two full days or four half-days depending on the schedule. It prepares you for the 40-question, 60-minute Foundation exam.

    Is the courseware aligned with the latest ITIL edition?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, so you study the latest edition of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, ITIL 5 aligned courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Latvia?

    We offer online (live virtual) instructor-led training, self-paced e-learning, and customised corporate group training for teams. This lets learners across Latvia choose the format that fits their schedule.

    How soon can I start?

    New batches run regularly for live virtual training, and self-paced learning can begin as soon as you enrol. See upcoming schedules or ask a learning advisor about the next available cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.