Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry Point to Modern Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme and the recognised starting point for modern IT service management. ITIL 4 Foundation certification training in Latvia gives IT and business professionals a shared language for creating, delivering and continually improving tech-enabled products and services. Developed by AXELOS and awarded by PeopleCert, the credential introduces the Service Value System, the four dimensions of service management, the seven guiding principles and 34 management practices. It connects classic service management with Agile, DevOps and Lean ways of working, which is exactly what Latvia's growing IT services, banking and shared-services employers are looking for. The course suits service desk staff, IT support specialists, analysts and managers who want a globally respected first qualification. With no formal prerequisites, a 60-minute exam and three-year validity, it is an accessible, supported route to becoming ITIL 4 certified with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Latvia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry Point to Modern Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme and the recognised starting point for modern IT service management. ITIL 4 Foundation certification training in Latvia gives IT and business professionals a shared language for creating, delivering and continually improving tech-enabled products and services.

    Developed by AXELOS and awarded by PeopleCert, the credential introduces the Service Value System, the four dimensions of service management, the seven guiding principles and 34 management practices. It connects classic service management with Agile, DevOps and Lean ways of working, which is exactly what Latvia's growing IT services, banking and shared-services employers are looking for.

    The course suits service desk staff, IT support specialists, analysts and managers who want a globally respected first qualification. With no formal prerequisites, a 60-minute exam and three-year validity, it is an accessible, supported route to becoming ITIL 4 certified with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Latvia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Latvia designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Latvia
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Latvia

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Latvia
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Latvia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in LatviaDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain by Becoming ITIL 4 CertifiedSkills, Recognition and Career Lift

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps professionals turn day-to-day IT work into structured, value-led service management. The qualification suits service desk agents, support specialists, analysts and aspiring IT managers who want a credible first step. Whether you are formalising experience, moving from a technical role into service delivery, or working in IT services, banking or the public sector in Latvia, this training builds capability aligned with what employers expect.

    If you want a respected, transferable credential that travels across sectors and countries, ITIL 4 Foundation is a clear starting point. You gain practical service management knowledge, exam-ready preparation and a structured path you can build on.

    • Earns a globally recognised entry qualification from AXELOS and PeopleCert
    • Builds a clear, shared vocabulary for IT service management
    • Improves your standing for service desk, support and ITSM roles in Latvia
    • Teaches the Service Value System and the seven guiding principles
    • Connects service management with Agile, DevOps and Lean practices
    • Opens the path to higher ITIL 4 Managing Professional qualifications
    • Boosts confidence in handling incidents, changes and service levels
    • Adds a credential valid for three years and respected across borders
    For Organizations

    For Organizations

    ITIL 4 Foundation group training helps organisations build a consistent, value-led approach to IT service management. The training can be delivered for service desks, support teams, shared-services centres and wider IT functions. For employers in Latvia connecting IT delivery to business outcomes, a shared ITIL 4 foundation reduces friction, improves user experience and supports continual improvement.

    If your teams use different terms and methods for the same work, ITIL 4 training creates one operating model. Staff gain a shared understanding of practices, value streams and service levels that improves quality and speeds up resolution.

    • Creates a common service management language across IT teams
    • Improves incident, problem and change handling consistency
    • Links IT services to business value and customer outcomes
    • Supports faster issue resolution and better user experience
    • Standardises practice across service desks and delivery teams
    • Enables tailored group training aligned to your tools and goals
    • Builds in-house ITSM capability without losing delivery time
    • Prepares teams to scale support across multilingual operations

    ITIL 4 Foundation Exam Format in LatviaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Latvia

    The total cost of getting ITIL 4 Foundation certified in Latvia includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Latvia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Latvia is EUR 1130

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Skills Lead in LatviaRoles, Demand and Pay

    ITIL 4 Foundation is increasingly valued across Latvia by IT services firms, banks, shared-services centres and public-sector employers that depend on reliable, well-governed IT services. As managed services and ITSM outsourcing grow and digital transformation accelerates, professionals who speak the language of service value are in demand, from service desk analysts to service delivery and IT managers. Here is what the local market is telling us right now.

    EUR 1,702

    IT support specialist pay, Latvia

    per month gross after 5 years, Algas.lv 2026

    EUR 23k-56k

    Service delivery manager range

    annual, Glassdoor Latvia 2026

    40,000+

    ICT sector workforce, Latvia

    Invest in Latvia, 2026

    USD 639bn

    Global IT outsourcing market

    2026 estimate, industry research

    SECTORS HIRING

    • —IT Services and Outsourcing
    • —Banking and Financial Services
    • —Global Business Services and Shared-Services Centres
    • —iGaming and Tech Product Companies
    • —Telecommunications
    • —Public Sector and e-Government

    GROWTH TRENDS

    • —Riga's expanding GBS and shared-services hubs
    • —Rising demand for managed services and ITSM outsourcing
    • —Digital transformation across banking and the public sector
    • —Faster issue resolution set as a leading 2026 ITSM goal
    • —ICT ranked among Europe's most dynamic sectors
    • —Multilingual service desks scaling across Latvia

    Sources: Algas.lv, Glassdoor (Latvia), SalaryExpert 2026; Invest in Latvia (ICT sector); industry IT outsourcing research 2026.

    Why ITSM Skills Are in High Demand Across Latvia

    Service Desk Outsourcing Growth

    Latvia's shared-services and outsourcing centres run high-volume, multilingual support, where consistent incident and request handling is essential. ITIL 4 gives teams that shared structure.

    ITIL 4 builds structured service management skills

    Digital Transformation in Banking

    Latvian banks and fintech firms are modernising fast, and they need IT services aligned to customer outcomes. ITIL 4 connects delivery to value, the exact gap many programmes face.

    ITIL 4 links IT services to business value

    Public Sector E-Government Push

    Latvia is a leader in digital public services, which demands dependable, well-governed IT operations. ITIL 4 practices help public bodies sustain quality and continual improvement.

    ITIL 4 supports reliable, governed services

    IT Service Management Skills Gap

    Talent constraints, not cost, now drive IT decisions. Employers want staff who understand service value, so certified ITIL 4 professionals are easier to place and promote.

    ITIL 4 makes certified professionals stand out

    Rising User Experience Expectations

    Faster issue resolution and better user experience top the 2026 ITSM agenda. ITIL 4 practices in incident, problem and service level management help teams meet those expectations.

    ITIL 4 builds faster resolution practices

    Multilingual GBS Expansion

    As global business services scale in Riga, employers need one consistent way of working across languages and locations. ITIL 4 provides a common framework that travels well.

    ITIL 4 standardises practice across teams

    Sources: Invest in Latvia, Clutch (IT services Latvia) 2026; industry ITSM and outsourcing research 2026.

    ITIL 4 Foundation is more than a certificate. It is a shared operating model for reliable IT services. Join professionals across Latvia who turn service management into measurable value. Start your journey today.

    Your Latvia Career Transformation

    Your Career Before and After ITIL 4,

    And the Shift Certification Makes

    Latvia's IT services, banking and shared-services market keeps growing, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to move into service management roles

    After ITIL 4

    IT support roles in Latvia commonly reach around EUR 1,700 per month gross with experience, with manager bands far higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 4

    Eligible for service desk, ITSM and service delivery roles across IT services, banking and GBS

    Today

    Strong technically, but employers want service-management thinking

    After ITIL 4

    Confident linking services to value, governance and continual improvement

    You earn your ITIL 4 Foundation

    Before

    Hands-on IT experience but no recognised service management qualification

    Now you have

    A globally recognised AXELOS and PeopleCert credential employers know

    Before

    Different terms and methods for the same service management work

    Now you have

    A shared vocabulary for incidents, changes, problems and service levels

    Before

    Limited visibility of how IT work connects to business value

    Now you have

    A clear route into service delivery and ITSM roles across Latvia

    Before

    No structured path to grow your service management career

    Now you have

    A first step that leads on to higher ITIL 4 qualifications

    "The gap between running IT tasks and managing services as value is a recognised credential, and Latvia's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Algas.lv, Glassdoor, SalaryExpert (Latvia) 2026.

    How to Get ITIL 4 Founfdation Certified in LatviaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Latvia is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    Skills You Will Build in This ITIL 4 CourseCapabilities for Real ITSM Work

    This ITIL 4 Foundation programme builds practical service management knowledge mapped to the official syllabus. By the end, learners can describe the Service Value System, apply the guiding principles, and connect ITIL practices to real IT service work.

    Service Management Core Concepts

    Here is what you will learn in ITIL 4 Foundation: the meaning of a service, value co-creation, utility and warranty, and the roles of providers, customers and users. You will be able to describe how value is created and why service management matters to a business.

    The ITIL 4 Service Value System

    Understand the Service Value System and how its components work together, including governance, practices and continual improvement. You will see how the system turns demand and opportunity into valuable outcomes.

    The Seven Guiding Principles

    Apply the seven guiding principles, from focus on value to keep it simple and practical and optimise and automate. You will be able to use them to adopt and adapt ITIL practices to real situations.

    The Four Dimensions of Service Management

    Balance the four dimensions: organisations and people, information and technology, partners and suppliers, and value streams and processes. You will learn how external factors shape service delivery.

    Key ITIL 4 Management Practices

    Work with core practices such as incident management, problem management, change enablement, service desk, service request management and service level management, and connect them to everyday IT work.

    Continual Improvement and Metrics

    Use the continual improvement model and understand metrics, KPIs and critical success factors. You will be able to explain how teams measure, learn and keep improving services over time.

    Who Should TakeITIL 4 Foundation Certification Training in Latvia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your ITIL 4 Foundation Certification Training Partner in LatviaWhy Learners Choose Invensis Learning

    As a trusted ITIL 4 Foundation training company in Latvia, Invensis Learning delivers structured training for individual professionals and organisations building IT service management capability and preparing for the AXELOS and PeopleCert exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned with AXELOS and PeopleCert standards
    • Experienced, certified ITSM trainers with real-world delivery exposure
    • Flexible learning formats: live online, classroom and corporate group training
    • Structured courseware mapped to the current ITIL 4 Foundation syllabus
    • Practice questions, mock exams and exam-readiness support
    • Dedicated learner support before, during and after training
    • Tailored schedules for teams and organisations across Latvia
    • Trusted by professionals and employers across many industries

    60+

    Certification Training Courses

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    Hours of Expert Training Delivered

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    Professionals Trained Globally

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in LatviaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Latvia

    Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

    ITIL 4 Foundation Training Location in Latvia

    Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

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    Corporate ITIL 4 Training in LatviaBuilt for Your Service Goals

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    • Suitable for small, medium and large IT and service teams
    • Customised schedules built around team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real ITSM and industry expertise
    • Role-based examples for stronger workplace application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Latvia and global locations

    Leading Organisations

    TetLMTSEBSwedbankAccentureCitadele

    What Our Learners Say

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    Clear, Practical and Exam-Ready

    "The ITIL 4 Foundation course finally gave me a clear picture of how service management fits together. The trainer used real service desk examples, and the mock exams made the actual exam feel familiar. I passed first time."

    Kristaps Ozols

    Service Desk Analyst

    Untitled

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    The Credential That Moved My Career

    "I moved from a technical support role into service delivery, and ITIL 4 gave me the language I was missing. The guiding principles and value system sections were especially useful in my day-to-day work."

    Ilze Krastina

    IT Support Specialist

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    Relevant to Real ITSM Work

    "Well-structured sessions and a trainer who clearly knew ITSM in practice. The continual improvement and practices modules were the most relevant for my work in a shared-services centre in Riga."

    Janis Berzins

    ITSM Consultant

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    A Consistent Way of Working for Our Team

    "We trained our service desk team with Invensis Learning, and the shared ITIL 4 vocabulary improved how we handle incidents and changes. Coordination was smooth and the schedule fit around our shifts."

    Laura Vanaga

    Head of Service Delivery, IT Services Sector

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    Strong Corporate Training Experience

    "Rolling out ITIL 4 Foundation across our support function gave us a common operating model. The tailored corporate sessions matched our tools and goals, and our user experience metrics improved afterwards."

    Rihards Kalnins

    IT Operations Manager, Banking Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, awarded by PeopleCert and developed by AXELOS. It introduces modern IT service management, the Service Value System and core practices. It suits service desk staff, IT support specialists, analysts, managers and business professionals at any career stage.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, awarded by PeopleCert and developed by AXELOS. It introduces modern IT service management, the Service Value System and core practices. It suits service desk staff, IT support specialists, analysts, managers and business professionals at any career stage.

    Is the ITIL 4 Foundation certification worth it in Latvia?

    Yes. ITIL 4 is widely recognised by IT services firms, banks, shared-services centres and public-sector employers across Latvia. With managed services and digital transformation growing, certified professionals are easier to place and progress into service desk, ITSM and service delivery roles.

    Do I need any prior experience to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management knowledge is required, which makes it an accessible first qualification for both IT and business professionals.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning continuing professional development points through PeopleCert or by passing a higher ITIL 4 qualification. Check current renewal requirements at peoplecert.org.

    Why choose Invensis Learning for ITIL 4 training?

    Invensis Learning offers accredited courseware aligned with AXELOS and PeopleCert, experienced ITSM trainers, flexible live online and classroom formats, and exam-readiness support. We help individuals and teams move from learning to certification with a clear, supported path.

    Pricing

    How much does ITIL 4 Foundation training cost in Latvia?

    Training fees vary by format, schedule and whether the exam is bundled. Pricing for instructor-led and corporate options in Latvia is available on request. Request a quote and a learning advisor will share current fees and options.

    What is included in the ITIL 4 course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, exam-readiness support, learner support and a course completion certificate. Confirm what is bundled, including any exam voucher, when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package. Some options bundle the PeopleCert exam voucher, while others quote training and exam separately. PeopleCert exam pricing varies by region and channel, so ask us to confirm what your chosen plan includes.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT teams and shared-services functions. Contact us for a tailored group quote.

    What payment and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book and made up of multiple-choice questions with a single answer. It is delivered by PeopleCert, either online with 24/7 proctoring or at an authorised test centre, and is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and how long is it?

    The ITIL 4 Foundation exam has 40 multiple-choice questions and lasts 60 minutes. Understanding the format helps you manage your time and approach each question with confidence.

    What is the passing score for ITIL 4 Foundation?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. The exam tests knowledge and comprehension across the nine syllabus areas, so broad understanding of ITIL 4 concepts is the best preparation.

    How do I book the ITIL 4 Foundation exam?

    You schedule the exam through PeopleCert once you have your voucher, choosing online proctoring or a test centre. Our team can guide you through booking so you can sit the exam when you feel ready.

    What happens if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam through PeopleCert; re-sit fees and policies apply. Our training includes practice questions and mock exams to help you prepare thoroughly and reduce the chance of needing a retake.

    Course Content

    What topics are covered in the ITIL 4 training?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, key ITIL practices, continual improvement, service level agreements, and metrics and KPIs.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction and needs no prior experience. The training builds concepts step by step, with practical examples and trainer support, so beginners can follow comfortably.

    What learning materials are provided?

    You receive accredited courseware mapped to the current syllabus, practice questions, mock exams, quizzes and revision aids. These resources help you understand the concepts and build exam readiness.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is aligned with the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the latest concepts, terminology and practices.

    Will I get a certificate after the training?

    You receive a course completion certificate from Invensis Learning after the training. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Latvia?

    We offer live online (virtual instructor-led) training, classroom sessions and customised corporate group training. You can pick the format that best fits your schedule and learning style.

    How soon can I start?

    New cohorts run regularly across live online and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available batch that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.