Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, introducing the core concepts of digital product and service management, the ITIL Value System, and value co-creation in the modern digital era. ITIL Version 5 Foundation certification training in Munich gives IT and business professionals a clear, structured route to this globally recognised credential. Delivered by Invensis Learning in live online and classroom formats, the programme prepares you for the PeopleCert ITIL 5 Foundation exam while building practical understanding you can apply at work. You learn the seven guiding principles, the four dimensions, the product and service lifecycle, and ITIL's management practices, all aligned to the current ITIL 5 Version 5.0 syllabus. Munich's automotive, industrial, insurance and IT services employers run large, complex service operations, so professionals who understand modern ITSM are in steady demand. Whether you are starting in IT support, formalising your service management knowledge, or moving into a service governance role, this is a strong first step. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Munich, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, introducing the core concepts of digital product and service management, the ITIL Value System, and value co-creation in the modern digital era. ITIL Version 5 Foundation certification training in Munich gives IT and business professionals a clear, structured route to this globally recognised credential.

    Delivered by Invensis Learning in live online and classroom formats, the programme prepares you for the PeopleCert ITIL 5 Foundation exam while building practical understanding you can apply at work. You learn the seven guiding principles, the four dimensions, the product and service lifecycle, and ITIL's management practices, all aligned to the current ITIL 5 Version 5.0 syllabus.

    Munich's automotive, industrial, insurance and IT services employers run large, complex service operations, so professionals who understand modern ITSM are in steady demand. Whether you are starting in IT support, formalising your service management knowledge, or moving into a service governance role, this is a strong first step. Start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Munich, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Munich designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Munich
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Munich

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Munich
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Munich
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in MunichDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Pays OffA Credential Employers Trust

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals build a clear understanding of digital product and service management and prepare for the PeopleCert exam. The programme suits service desk staff, support analysts, and anyone moving into IT service management. Whether you are entering IT, formalising existing experience, or working with service teams in automotive, insurance or software, the training builds capability aligned to current industry expectations.

    If you want a recognised first credential in IT service management, ITIL 5 Foundation is a practical, accessible path. You gain the concepts, the guiding principles, and the exam readiness that Munich employers value.

    • Validates your understanding of modern digital service management and the ITIL Value System
    • Opens entry into IT support, service desk and service management roles across Munich
    • Builds a shared ITSM vocabulary that improves how you work with teams and suppliers
    • Provides a globally recognised AXELOS credential that travels across employers and sectors
    • Gives you the seven guiding principles to make better, value-led decisions at work
    • Prepares you fully for the PeopleCert ITIL 5 Foundation exam with structured practice
    • Strengthens your CV in a market where certified IT talent is in short supply
    • Lays the foundation for higher ITIL 5 qualifications and a service management career
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations equip teams with a shared, modern approach to digital service management. It can be delivered for IT operations, service desks, or whole departments. For organisations modernising legacy systems and moving to cloud, the training provides a scalable way to align services with strategy and value.

    If your teams manage services without a common framework, ITIL 5 Foundation training creates consistency. Staff gain a standardised approach to value co-creation, governance and continual improvement.

    • Builds a common service management language across IT and business teams
    • Improves incident, change and service quality through consistent ITIL practice
    • Connects digital services to real business value and customer outcomes
    • Supports cloud, automation and modernisation programmes with structured governance
    • Enables customised training aligned to your service operating model
    • Standardises ITSM practice across departments and supplier relationships
    • Offers flexible delivery for teams across Munich and global sites
    • Strengthens in-house service management capability and staff retention

    ITIL V5 Foundation Exam Format in MunichWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Munich

    The total cost of getting ITIL V5 Foundation certified in Munich includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Munich delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Munich is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Why ITIL 5 Is in Demand in MunichJobs, Sectors and Salary Outlook

    ITIL 5 Foundation is a trusted marker of service management capability across Munich, valued by automotive, industrial, insurance and IT services employers that run large, complex digital operations. As these organisations modernise legacy systems, move to cloud, and tighten compliance, demand for professionals who can govern services end to end keeps rising. Roles span service desk analyst, incident and change manager, IT service manager and head of IT, and here is what the Munich market is telling us right now.

    €72,500

    Average IT Service Manager salary, Germany

    per year, Glassdoor 2026

    €114,500

    Head of IT salary, Munich

    average, Glassdoor 2026

    109,000

    Unfilled IT roles in Germany

    Bitkom 2025

    7.7 months

    Average time to fill an IT role

    Bitkom 2025

    SECTORS HIRING

    • —Automotive and Mobility Technology
    • —Industrial and Manufacturing IT
    • —Insurance and Financial Services
    • —Semiconductors and Electronics
    • —IT and Software Services
    • —Telecommunications and Media

    GROWTH TRENDS

    • —Germany-wide IT skills shortage raising demand for certified talent
    • —Cloud and infrastructure-as-a-service adoption accelerating ITSM needs
    • —Legacy modernisation across automotive and manufacturing
    • —GDPR and sovereign cloud compliance driving structured governance
    • —Growth in managed services and multi-supplier operations
    • —AI and automation reshaping service management practice

    Sources: Glassdoor, PayScale, SalaryExpert (Germany and Munich) 2026; Bitkom IT skills shortage report 2025.

    Market Pressures Fuelling Demand for ITSM Skills in Munich

    Germany's IT Talent Shortage

    Germany has around 109,000 unfilled IT roles and an average 7.7 months to fill one, so employers prize candidates who can show structured service management knowledge.

    ITIL 5 Foundation builds in-demand ITSM skills

    Legacy Systems Moving to Cloud

    Munich's automotive and manufacturing firms are modernising legacy systems, and that shift needs people who can govern services consistently through constant change.

    ITIL 5 Foundation builds modern service governance

    Sovereign Cloud and GDPR Compliance

    Sovereign cloud and EU data sovereignty rules push organisations to formalise service controls, exactly the structured practice ITIL 5 provides.

    ITIL 5 Foundation builds structured service controls

    AI and Automation in Service Desks

    As teams adopt AIOps and automation, the ITIL principle to optimise and automate helps professionals apply new tools without losing control of value.

    ITIL 5 Foundation applies optimise and automate

    Complex Multi-Supplier Operations

    Large Munich enterprises rely on many partners and suppliers, raising the need for the four dimensions and coordinated, end-to-end service management.

    ITIL 5 Foundation builds end-to-end coordination

    Pressure to Prove Business Value

    Boards expect IT to show measurable value, and ITIL 5 value co-creation gives teams a way to link digital services to real customer and business outcomes.

    ITIL 5 Foundation builds value co-creation skills

    Sources: Bitkom 2025; Glassdoor, SalaryExpert (Germany and Munich) 2026; industry cloud market reports.

    ITIL 5 Foundation is more than a certificate. It is a practical foundation for a service management career. Join professionals across Munich who help their organisations deliver reliable, value-led digital services. Start your journey today.

    Your Munich Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Munich Employers Notice

    Munich's IT market is expanding with cloud adoption, automation and the modernisation of traditional industry, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

    Today

    Pay limited by the absence of a recognised service management credential

    After ITIL 5

    IT service management roles in Germany average around €72,500, with senior Munich roles reaching far higher

    Today

    Passed over for service management roles that list ITIL as preferred

    After ITIL 5

    Eligible for service desk, service management and operations roles across Munich's top employers

    Today

    Confident in tasks, but lacking a shared service management framework

    After ITIL 5

    Fluent in the ITIL Value System, guiding principles and end-to-end service practice

    You earn ITIL 5 Foundation

    Before

    Service knowledge built on the job, with no formal recognition

    Now you have

    A globally recognised AXELOS credential trusted by Munich and international employers

    Before

    No clear route into IT service management roles

    Now you have

    A structured path into service desk, ITSM and service governance roles

    Before

    Working without a common service management language

    Now you have

    The principles and practices employers expect from modern service teams

    Before

    A credential gap when changing employer or sector

    Now you have

    A portable certification that travels across sectors and regions

    "The gap between doing IT work and managing services as value is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, SalaryExpert (Germany and Munich) 2026.

    How to Get ITIL V5 Founfdation Certified in Munich Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Munich is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in ITIL 5 FoundationFrom the Value System to Real Practice

    This programme covers the core skills of digital service management. By the end you can explain the ITIL Value System, apply the guiding principles, and describe how products and services create value across their lifecycle. Each topic maps to the current ITIL 5 Foundation syllabus.

    Digital Product and Service Management

    Explain what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle keeps that value flowing.

    The ITIL Value System

    Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one connected system.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and optimise and automate to make better, more practical decisions in real digital environments.

    The Four Dimensions

    Use the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of service management.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they work together to create value.

    Management Practices and Improvement

    Explore ITIL's management practices, continual improvement and value stream mapping, and how they support consistent, effective ways of working across an organisation.

    Who Should TakeITIL V5 Foundation Certification Training in Munich?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Training in MunichAccredited, Expert-Led and Flexible

    A trusted ITIL Version 5 Foundation training company in Munich, Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations preparing for the PeopleCert exam. Our programmes combine experienced, accredited trainers, flexible delivery, organised courseware and dedicated learner support. As an ISO 9001:2015 and ISO 27001:2022 certified provider working with leading certification bodies, we give learners in Munich a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited, experienced trainers with real IT service management background
    • Flexible formats: live online, classroom and corporate group training
    • Courseware aligned to the current ITIL 5 Foundation syllabus
    • Full preparation for the PeopleCert ITIL 5 Foundation exam
    • Dedicated learner support before, during and after training
    • Customised schedules for Munich teams and global organisations
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Trusted by professionals and organisations across many industries

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MunichInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Munich

    Mandarin Oriental, Munich Neuturmstraße 1, 80331 München

    ITIL Version 5 Foundation Training Location in Munich

    Sofitel Munich, Bayerpost, Bayerstraße 12, 80335 München

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    Corporate ITIL 5 Training in MunichUpskill Your Service Teams

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    • Suitable for small, medium and large IT and service teams
    • Customised schedules based on your team's availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with practical service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Munich and global sites

    Leading Organisations

    BMW GroupSiemensAllianzMunich ReInfineonTelefonica

    What Our Learners Say

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    A Clear Framework for Service Desk Work

    "The ITIL 5 Foundation course finally gave me a clear framework for the service desk work I already did. The guiding principles changed how I prioritise tickets, and I passed the PeopleCert exam on my first attempt."

    Lukas Brandl

    IT Support Analyst

    Untitled

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    Concepts I Could Apply Straight Away

    "The trainer used real examples from industry, which made the four dimensions and the value system easy to apply. I came away able to explain ITSM to my team with confidence."

    Sophie Wagner

    Service Desk Team Lead

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    Accessible and Well Structured

    "As someone new to IT service management, I found the course accessible and well structured. The mock questions were close to the real exam and built my confidence ahead of the test."

    Daniel Hofmann

    Junior IT Service Coordinator

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    A Shared Language Across Our Team

    "We trained our service desk team with Invensis Learning, and the shared ITIL vocabulary improved how we handle incidents and changes. Delivery was flexible around our shift patterns."

    Katharina Vogel

    IT Operations Manager, Insurance Sector

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    Tailored to Our Operating Model

    "The corporate programme was tailored to our operating model. Our teams now apply continual improvement consistently, and onboarding new staff into our service processes is faster."

    Markus Lehmann

    Head of IT Service Management, Manufacturing

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, covering digital product and service management and the ITIL Value System. It is designed for IT and business professionals at any stage who want to understand modern service management.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, covering digital product and service management and the ITIL Value System. It is designed for IT and business professionals at any stage who want to understand modern service management.

    Is ITIL 5 Foundation worth it for professionals in Munich?

    Yes. ITIL 5 Foundation is widely recognised by Munich's automotive, insurance, industrial and IT services employers, who run large digital service operations. With Germany facing an IT skills shortage, certified service management knowledge strengthens your CV and career options.

    Why choose Invensis Learning for ITIL 5 Foundation training?

    Invensis Learning is an accredited provider offering syllabus-aligned courseware, experienced trainers, flexible delivery and full PeopleCert exam preparation, helping you move from learning to certification with a clear, supported path.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management experience is required, which makes it an ideal entry point into the field.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD points, as specified by PeopleCert.

    Which body governs ITIL 5 Foundation?

    ITIL is owned by AXELOS, with examinations delivered by PeopleCert. All syllabus, terminology and exam details for ITIL 5 Foundation come from AXELOS and PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Munich?

    ITIL 5 Foundation training fees in Munich vary by format, such as live online or corporate group training. Pricing is available on request, and the PeopleCert exam fee is billed separately. Request a quote to see the option that suits you.

    Is the PeopleCert exam fee included in the training price?

    Exam pricing is set by PeopleCert and varies by region and channel, so it is usually billed separately from training. Confirm the current exam fee with PeopleCert before booking. Talk to a learning advisor for full details.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Exam preparation guidance is part of the programme.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that works for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 multiple-choice, single-answer questions. It is delivered by PeopleCert, either online proctored through OnVUE or at an authorised test centre.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions, and you need 65%, that is 26 correct answers, to pass. You have 60 minutes to complete it.

    How long is the ITIL 5 Foundation exam?

    You have 60 minutes to answer the 40 questions. The exam is closed book and uses single-answer multiple-choice questions based on the ITIL 5 Foundation syllabus.

    How do I take the ITIL 5 Foundation exam?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Your trainer can guide you on booking and preparation.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam with PeopleCert. Our training includes structured practice and mock exams to help you prepare thoroughly and approach your attempt with confidence.

    Which edition is the exam based on?

    The exam is based on the current ITIL 5 Version 5.0 syllabus published by AXELOS and PeopleCert, covering the ITIL Value System, guiding principles, four dimensions and management practices.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices and continual improvement.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites, so beginners are welcome. The course is structured to build understanding step by step, with practical examples and support throughout.

    What learning materials are provided?

    You receive syllabus-aligned courseware, practice questions, mock exams, quizzes and reference materials that map to the ITIL 5 Foundation syllabus and support your exam preparation.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full mock exams that mirror the real exam format, helping you identify weak areas and build readiness before your attempt.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Version 5.0 syllabus from AXELOS and PeopleCert, so you study the latest concepts and exam content.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your format, and gain access to schedules and courseware. New live online and classroom batches run regularly in Munich. Talk to an advisor to see upcoming dates.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Do you offer weekend or weekday batches?

    Yes. We run both weekday and weekend ITIL 5 Foundation batches to suit working professionals in Munich. Check upcoming schedules or ask an advisor about the timing that works best for you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.