Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in AXELOS's latest ITIL scheme, introducing digital product and service management, the ITIL Value System and the guiding principles that modern IT organisations depend on. Invensis Learning's ITIL 5 Foundation certification training in Berlin turns that framework into practical, job-ready capability. The programme suits IT and business professionals across Berlin's fintech, e-commerce, SaaS and public-sector employers, whether you are entering service management, formalising existing experience, or aligning your team to a common way of working. There are no prerequisites, so it is an accessible first step for newcomers and experienced staff alike. Delivered in live online and classroom formats and accredited through PeopleCert, the training prepares you for the 40-question Foundation exam and gives you a globally recognised credential. Start your ITIL journey with Invensis Learning and stand out in one of Europe's most competitive tech markets.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Berlin, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in AXELOS's latest ITIL scheme, introducing digital product and service management, the ITIL Value System and the guiding principles that modern IT organisations depend on. Invensis Learning's ITIL 5 Foundation certification training in Berlin turns that framework into practical, job-ready capability.

    The programme suits IT and business professionals across Berlin's fintech, e-commerce, SaaS and public-sector employers, whether you are entering service management, formalising existing experience, or aligning your team to a common way of working. There are no prerequisites, so it is an accessible first step for newcomers and experienced staff alike.

    Delivered in live online and classroom formats and accredited through PeopleCert, the training prepares you for the 40-question Foundation exam and gives you a globally recognised credential. Start your ITIL journey with Invensis Learning and stand out in one of Europe's most competitive tech markets.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Berlin, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Berlin designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Berlin
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Berlin

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Berlin
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Berlin
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in BerlinDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why Earn the ITIL 5 Foundation Credential?Skills Berlin Employers Value

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you move from doing IT tasks to managing services the way modern employers expect. The certification suits service desk staff, support analysts, career changers and business professionals who want a recognised first credential in IT service management. Whether you are starting out in Berlin's tech sector, formalising hands-on experience, or preparing for a service-focused role, the course builds capability that maps directly to in-demand jobs.

    If you want a clear, accessible entry point into IT service management with a credential that travels across industries and borders, ITIL 5 Foundation is a strong starting move. You gain practical framework knowledge, exam preparation, and a structured path that employers across sectors recognise.

    • Earn a globally recognised, AXELOS-accredited entry-level ITIL credential
    • Stand out for service desk, ITSM and IT operations roles across Berlin
    • Learn the digital service practices fintech and e-commerce employers expect
    • Speak a shared service language with developers and the wider business
    • Build a foundation for higher ITIL 5 qualifications and ITSM career growth
    • Sit a short 40-question exam with no prerequisites or prior experience needed
    • Apply the seven guiding principles to real workplace decisions straight away
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build a common service management language and raise the maturity of IT operations. The training can be delivered for service desks, IT teams or cross-functional groups across Berlin and beyond. For organisations looking to make services more reliable and better aligned to business value, the course provides a scalable, flexible way to upskill at pace.

    If your IT teams handle incidents, changes and requests inconsistently, ITIL 5 Foundation training gives them a shared framework. Teams gain a standardised approach to service delivery, governance and continual improvement that supports growth and digital transformation.

    • Standardise IT service management practices across teams and locations
    • Improve incident, problem and change handling for more reliable services
    • Align IT and business teams around shared value and outcomes
    • Close skills gaps with accredited, consistent training for whole teams
    • Support cloud, AI and digital transformation with stronger service governance
    • Choose flexible onsite, live virtual or blended delivery for Berlin teams

    ITIL V5 Foundation Exam Format in BerlinWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Berlin

    The total cost of getting ITIL V5 Foundation certified in Berlin includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Berlin delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Berlin is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Careers in Berlin: Roles, Demand, PayYour Path into ITSM Roles

    ITIL is a recognised marker of IT service management capability across Berlin, valued by fintech, e-commerce, SaaS, telecoms and public-sector employers that run services people depend on every day. With over 137,000 IT roles unfilled nationwide and Berlin standing as Europe's leading startup hub, certified service professionals are sought after from the service desk through to IT service manager level, and here is what the market is telling us right now.

    EUR 85,250

    Average IT Service Manager salary, Berlin

    per year, Glassdoor 2026

    137,000+

    Unfilled IT roles, Germany

    vacancies, Bitkom 2026

    50+

    Active IT companies, Berlin

    TechBehemoths 2026

    EUR 2.7bn

    Startup investment, Berlin

    2025, among Europe's highest

    SECTORS HIRING

    • —Fintech and Digital Banking
    • —E-commerce and Online Marketplaces
    • —Enterprise Software and SaaS
    • —Telecommunications and Managed IT Services
    • —Public Sector and GovTech
    • —Healthcare and MedTech

    GROWTH TRENDS

    • —Over 137,000 unfilled IT roles nationwide raising demand
    • —Cloud and AI adoption pushing stronger ITSM practices
    • —Startups scaling and formalising IT operations
    • —Digital transformation across the German Mittelstand
    • —Skills shortage favouring certified service professionals
    • —Berlin standing as Europe's leading startup hub

    Sources: Glassdoor, PayScale, SalaryExpert (Germany/Berlin) 2026; TechBehemoths, Bitkom 2026.

    Industry Pressures Fuelling ITIL Demand in Berlin

    Widening IT Skills Shortage

    Germany has over 137,000 unfilled IT roles, and Berlin employers compete hard for talent. Professionals with recognised service management skills stand out in a tight market.

    ITIL 5 builds in-demand service management skills

    Cloud and AI Complexity

    Rapid cloud and AI adoption makes IT services harder to run reliably. ITIL practices give teams a structured way to manage modern digital products and services.

    ITIL 5 brings structure to digital services

    Startups Scaling Their IT

    Berlin's fast-growing startups often outpace their IT processes. As they scale, they need certified people who can introduce service governance without slowing delivery.

    ITIL 5 formalises service operations

    Rising Service Reliability Demands

    Customers and regulators expect always-on digital services. Strong incident, problem and change practices are now essential, and ITIL-trained staff are positioned to deliver them.

    ITIL 5 builds incident and problem skills

    Mittelstand Digital Transformation

    Germany's Mittelstand is modernising IT at scale, creating demand for people who can align technology to business value using a recognised service framework.

    ITIL 5 supports IT modernisation

    Compliance and Data Protection

    GDPR and sector regulation raise the bar for IT governance. ITIL practices help organisations manage information, suppliers and change in a controlled, auditable way.

    ITIL 5 strengthens service governance

    Sources: Bitkom, TechBehemoths 2026; Glassdoor, PayScale (Germany/Berlin) 2026.

    ITIL 5 Foundation is more than a credential. It is your entry into modern IT service management. Join the professionals helping Berlin's organisations deliver reliable, value-led services. Start your journey today.

    Your Berlin Career Transformation

    Your Service Management Career, Today

    A Clear Step up After Certification

    Berlin's digital economy is growing fast, and employers increasingly separate professionals who can manage services from those who only operate tools. Here is which side of that line you want to be on.

    Today

    Pay capped in entry-level support roles with little leverage

    After ITIL 5

    Service management roles in Berlin commonly pay well above entry support bands

    Today

    Overlooked for roles that list ITIL or ITSM experience as preferred

    After ITIL 5

    Eligible for service desk, change and IT service manager positions

    Today

    Confident with tools, but missing the framework employers ask for

    After ITIL 5

    Fluent in the ITIL Value System, lifecycle and guiding principles

    You earn ITIL 5 Foundation

    Before

    Service work feels reactive, with no shared framework to lean on

    Now you have

    A modern ITIL framework recognised by employers across Berlin and beyond

    Before

    Job-ready only for support roles tied to one tool or process

    Now you have

    A credential that opens service desk, ITSM and IT operations roles

    Before

    IT and business teams talk past each other on priorities

    Now you have

    A shared service language that aligns delivery with business value

    Before

    Recognition limited to your current employer or sector

    Now you have

    A globally portable AXELOS credential that travels across industries

    "In a market with thousands of unfilled IT roles, the people who understand how services create value are the ones employers compete for."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, SalaryExpert (Germany/Berlin) 2026.

    How to Get ITIL V5 Founfdation Certified in Berlin Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Berlin is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Practical ITIL 5 Capabilities You Will GainReady to Apply on Day One

    This ITIL 5 Foundation programme gives you the core knowledge tested in the 40-question exam and the practical understanding to apply it at work. By the end, you can explain the ITIL Value System, the lifecycle and the guiding principles, and use them to support reliable, value-led services.

    Speak the Language of Digital Services

    Understand digital product and service management concepts, value creation and the product and service lifecycle, so you can describe how modern IT services deliver value.

    Apply the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to make better, faster decisions in real digital environments.

    Navigate the ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that creates value.

    Manage the Product and Service Lifecycle

    Follow services from discovery and design through build, operation, delivery and support, and understand how each stage works together to sustain value.

    Work Across the Four Dimensions

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.

    Drive Continual Improvement and Value Streams

    Embed continual improvement and apply value stream mapping and management to remove waste and keep services improving over time.

    Who Should TakeITIL V5 Foundation Certification Training in Berlin?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Training in BerlinAccredited, Expert-Led, Flexible

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Berlin who want recognised, job-ready service management skills. Our programmes combine accredited courseware, certified trainers, flexible delivery and focused exam preparation. As a trusted ITIL 5 Foundation training company in Berlin, Invensis Learning is committed to helping you certify with confidence. Whether you are enrolling as an individual or arranging training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited Training Organisation aligned to AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service management practice
    • Flexible live online and classroom formats that fit working schedules
    • Structured courseware mapped to the ITIL 5 Foundation syllabus
    • Exam preparation with practice questions and mock assessments
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Berlin and Germany
    • ISO-certified quality and information security management

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    Rated by Learners Worldwide

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BerlinInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Berlin

    Hotel de Rome, a Rocco Forte Hotel Behrenstraße 37, 10117 Berlin

    ITIL Version 5 Foundation Training Location in Berlin

    Hotel Adol Kempinski Berlin Unter den Linden 77, 10117 Berlin

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    Corporate ITIL 5 Training in BerlinStandardise ITSM at Scale

    Untitled

    • Suitable for small, medium and large IT teams
    • Customised schedules built around team availability
    • Flexible onsite, live virtual or blended delivery
    • Certified trainers with real service management experience
    • Role-based examples relevant to your industry and tools
    • Dedicated coordination and learner support throughout
    • Scalable delivery for teams across Berlin and Germany

    Leading Organisations

    Deutsche TelekomSAPSiemensDeutsche BahnZalandoAllianz

    What Our Learners Say

    Untitled

    Cleared the Exam and Applied It at Work

    "The course made the ITIL Value System and the lifecycle easy to follow, and the practice questions got me ready for the exam. I passed first time and now use the guiding principles every day on the service desk."

    Lukas Weber

    IT Support Analyst

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    A Clear Entry into IT Service Management

    "As a career changer moving into IT, this was the perfect first step. The trainer explained the four dimensions and continual improvement clearly, with no jargon. I felt confident going into the Foundation exam."

    Maximilian Becker

    Junior IT Operations Associate

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    Practical and Easy to Fit Around Work

    "Well structured and practical. I now understand how incident, problem and change work together, which has already improved how I handle tickets. The live online format fitted around my working week."

    Anna Schmidt

    Service Desk Team Lead

    Untitled

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    Raised the Maturity of Our IT Team

    "We trained our whole support team and the impact was immediate. Everyone now shares the same service language, and our incident handling is more consistent. The corporate delivery was flexible and well coordinated."

    Julia Hoffmann

    L&D Manager, Fintech Sector

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    Reliable Partner for Team Training

    "A strong partner for upskilling our service desk. The content was accredited and current, the trainer was experienced, and the team came away able to apply ITIL practices to real services. We will train the next cohort with them too."

    Thomas Krueger

    Head of IT Service Delivery, E-Commerce

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in AXELOS's latest ITIL scheme, awarded through PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the product and service lifecycle, and it is the foundation for higher ITIL 5 qualifications.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in AXELOS's latest ITIL scheme, awarded through PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the product and service lifecycle, and it is the foundation for higher ITIL 5 qualifications.

    Who should take ITIL 5 Foundation training in Berlin?

    It suits IT and business professionals at any career stage, including service desk staff, support analysts, career changers and managers. With no prerequisites, it is an accessible first step for newcomers and a useful refresh for experienced staff across Berlin's tech sector.

    Is the ITIL 5 Foundation certification worth it?

    Yes. ITIL is a globally recognised standard for IT service management, and certified professionals are in demand across Berlin's fintech, e-commerce and SaaS employers. It supports roles from service desk analyst through to IT service manager, where pay rises well above entry support bands. Talk to a learning advisor to plan your path.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL, ITSM or work experience is required, although attending an accredited training course is recommended to prepare for the exam.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Berlin?

    Training prices vary by format and schedule, so the current fee is available on request. The price typically bundles accredited courseware, trainer-led sessions and exam preparation. Contact us for a quote and upcoming Berlin batches.

    What is included in the course fee?

    The fee usually includes accredited ITIL 5 Foundation courseware, live instructor-led sessions, practice questions and mock assessments, and learner support. Exam vouchers may be bundled or arranged separately depending on the package. Ask a learning advisor what your chosen option covers.

    Is the exam fee included in the training price?

    It depends on the package. Some options bundle the PeopleCert exam voucher with training, while others quote it separately. PeopleCert exam pricing varies by region and channel, so confirm the current amount when you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and service desks. Contact us for a tailored quote for your Berlin team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with multiple-choice, single-answer questions based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert. It covers nine topic areas, from the ITIL Value System to continual improvement.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. It is a closed-book test, so you rely on the knowledge built during training and revision.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Focusing on broad understanding across all nine topic areas is the best way to prepare.

    How and where do I take the exam?

    You can sit the exam through PeopleCert online proctoring, available 24/7, or at an authorised test centre. Both options are available in Berlin and worldwide, so you can choose what is most convenient.

    What happens if I do not pass the first time?

    You can re-sit the exam by booking another attempt with PeopleCert. Our training includes practice questions and mock assessments to help you prepare thoroughly, and selected plans offer additional revision support. Confirm current re-sit policies with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What learning resources are provided?

    You receive accredited ITIL 5 Foundation courseware, practice questions, mock exams, and revision aids mapped to the syllabus. Trainer-led sessions add real-world examples and the chance to ask questions throughout.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the latest iteration of the framework, and to the current PeopleCert and AXELOS Foundation syllabus.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites. The training builds concepts step by step, so beginners and career changers can follow along and prepare confidently for the exam.

    What is the difference between ITIL 5 and ITIL 4?

    ITIL 5 evolves ITIL 4 with an explicit focus on digital product and service management, a full product and service lifecycle, an updated ITIL Value System, and a dedicated focus on value stream mapping and management for the modern digital era.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Berlin?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training and classroom training, plus customised corporate group training. This lets you learn online or in person, whichever fits your schedule and learning style.

    When can I start?

    New batches run regularly in both live online and classroom formats. See upcoming schedules for the next available Berlin dates, or contact a learning advisor to find a start date that works for you.

    Can I reschedule my batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.