Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Route into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the concepts behind modern digital product and service management. ITIL 5 Foundation certification training in Hanover from Invensis Learning gives IT and business professionals a clear, supported route to the credential employers across Lower Saxony recognise. The course is built around the current ITIL 5 (Version 5.0) syllabus. You learn the ITIL Value System, value co-creation, the four dimensions, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement and value stream management, all framed for the digital era. The certification suits service desk staff, IT operations and support professionals, project and business analysts, and anyone moving into service management. Hanover's insurance, reinsurance, automotive and energy employers run service-critical IT, so a shared ITSM language is highly valued. Start your ITIL journey with Invensis Learning and prepare for the exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hanover, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the concepts behind modern digital product and service management. ITIL 5 Foundation certification training in Hanover from Invensis Learning gives IT and business professionals a clear, supported route to the credential employers across Lower Saxony recognise.

    The course is built around the current ITIL 5 (Version 5.0) syllabus. You learn the ITIL Value System, value co-creation, the four dimensions, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement and value stream management, all framed for the digital era.

    The certification suits service desk staff, IT operations and support professionals, project and business analysts, and anyone moving into service management. Hanover's insurance, reinsurance, automotive and energy employers run service-critical IT, so a shared ITSM language is highly valued. Start your ITIL journey with Invensis Learning and prepare for the exam with confidence.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hanover, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Hanover designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Hanover
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Hanover

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Hanover
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Hanover
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in HanoverDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    The Payoff of Becoming ITIL 5 CertifiedFor Professionals and Teams

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps individuals prove they understand modern service management and can apply it at work. The certification suits service desk agents, support and operations staff, analysts and career changers who want a recognised ITSM credential. Whether you are formalising service skills you already use, moving into IT operations, or supporting a digital transformation in insurance, automotive or the public sector, this training builds capability aligned with what employers expect.

    If you want a credible, transferable first credential in IT service management, ITIL 5 Foundation is a clear starting point. You gain structured knowledge of the ITIL Value System, practical exam preparation, and a supported path from learning to certified with Invensis Learning.

    • Earns a globally recognised entry-level ITSM credential from AXELOS
    • Opens roles in service desk, IT operations and service management
    • Builds a shared service language valued across Hanover employers
    • Strengthens your grasp of the ITIL Value System and lifecycle
    • Improves your credibility with IT leaders and hiring managers
    • Gives you a first step toward higher ITIL 5 qualifications
    • Helps you connect IT work to real business value
    • Supports career moves across insurance, automotive and energy
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations equip whole teams with a consistent approach to service management. The training can be delivered for service desks, operations teams, project groups or wider IT functions. For organisations modernising their IT and tightening service governance, this training provides a scalable, flexible way to align teams on the ITIL Value System and the guiding principles.

    If your teams handle incidents, changes and services in different ways, ITIL 5 Foundation creates a shared framework. People gain a standardised vocabulary for value co-creation, continual improvement and lifecycle management that improves day-to-day delivery.

    • Builds a common service management language across IT teams
    • Improves incident, problem and change handling consistency
    • Connects IT delivery to measurable business value
    • Raises service quality and user satisfaction across functions
    • Standardises ITSM practice across business units and sites
    • Supports digital transformation in regulated, service-heavy sectors
    • Enables flexible group delivery for distributed teams
    • Strengthens in-house service governance capability

    ITIL V5 Foundation Exam Format in HanoverWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Hanover

    The total cost of getting ITIL V5 Foundation certified in Hanover includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Hanover delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Hanover is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Why ITIL Skills Are in Demand in HanoverRoles, Sectors and Pay

    ITIL 5 Foundation is a recognised marker of service management capability across Hanover, valued by the insurers, reinsurers, automotive suppliers and energy providers that run service-critical IT. As Talanx, Hannover Re, VHV and Continental modernise their platforms and Germany struggles to fill IT roles, professionals who can govern services and apply the ITIL Value System are increasingly sought after. Demand spans service desk, IT operations and service management positions, and here is what the regional market is telling us right now.

    EUR 72,500

    IT Service Manager average salary, Germany

    per year, Glassdoor 2026

    EUR 81,000

    IT Operations Manager average salary

    Germany, Glassdoor 2026

    137,000+

    Unfilled IT roles across Germany

    industry estimate, 2026

    EUR 52,750

    IT Support Analyst average salary

    Germany, Glassdoor 2026

    SECTORS HIRING

    • —Insurance and Reinsurance
    • —Automotive and Mobility
    • —Energy and Utilities
    • —IT and Software Services
    • —Tourism and Travel Services
    • —Public Sector and Trade Fairs

    GROWTH TRENDS

    • —Insurance digitalisation at Talanx, Hannover Re and VHV
    • —Connected-vehicle and software growth at Continental
    • —Over 137,000 IT roles unfilled across Germany
    • —Cloud, cybersecurity and enterprise IT modernisation
    • —ITSM governance demand in regulated insurance
    • —Service automation reshaping IT operations

    Sources: Glassdoor, PayScale, SalaryExpert (Germany) 2026; Bitkom IT vacancy estimate; Wirtschaftsfoerderung Hannover.

    What Is Driving ITIL Demand in Hanover

    Insurance IT Under Modernisation Pressure

    Hanover insurers and reinsurers such as Talanx, Hannover Re and VHV are digitalising core platforms, and they need consistent service governance that the ITIL framework is built to provide.

    ITIL 5 builds service governance skills

    Persistent IT Skills Shortage

    With more than 137,000 IT roles unfilled across Germany, employers in the region prize professionals who hold a recognised service management credential and can contribute quickly.

    ITIL 5 makes certified talent stand out

    Rising Automotive Software Complexity

    Continental and regional mobility suppliers run growing software and connected-vehicle estates, demanding lifecycle thinking and clear service practices to keep delivery reliable at scale.

    ITIL 5 builds lifecycle and value skills

    Higher Service Quality Expectations

    Users and customers now expect always-on digital services, so teams need disciplined incident, problem and change practices to protect availability and the user experience.

    ITIL 5 strengthens incident and problem handling

    Fragmented Tools and Processes

    Many organisations run mixed toolchains and inconsistent processes across sites, and a shared ITIL vocabulary helps align teams on common, repeatable ways of working.

    ITIL 5 standardises ways of working

    Cloud and Cybersecurity Demands

    Cloud adoption and tighter security raise the stakes for information, technology and supplier management, the dimensions ITIL 5 helps teams balance across the service lifecycle.

    ITIL 5 supports the four dimensions

    Sources: Wirtschaftsfoerderung Hannover; Bitkom IT vacancy estimate 2026; Glassdoor, PayScale (Germany) 2026.

    ITIL 5 Foundation is more than a certificate. It is a shared service language that helps IT teams in Hanover deliver value and govern services with confidence. Start your ITIL journey today.

    Your Hanover Career Transformation

    Your ITIL 5 Career Shift, Before and After

    What Changes Once You Are Certified

    Hanover's insurance, automotive and energy employers are modernising their IT and increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the regional market

    After ITIL 5

    IT Service Manager roles in Germany average around EUR 72,500, with senior operations bands reaching far higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service roles across insurance, automotive, energy and IT services

    Today

    Confident with tools, but employers want service management thinking

    After ITIL 5

    Fluent in connecting IT services to business value and governing them well

    You earn your ITIL 5 Foundation

    Before

    Service skills picked up on the job, with no recognised proof

    Now you have

    A globally recognised AXELOS credential valued by Hanover employers

    Before

    Stuck in a task-focused role with no service management framing

    Now you have

    A clear route into IT operations and service management roles

    Before

    Ad hoc ways of working that differ from team to team

    Now you have

    Command of the ITIL Value System, lifecycle and guiding principles

    Before

    Limited recognition when you change employer or sector

    Now you have

    A transferable first step toward higher ITIL 5 qualifications

    "The gap between doing IT tasks and managing services well is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, SalaryExpert (Germany) 2026.

    How to Get ITIL V5 Founfdation Certified in Hanover Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Hanover is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    The Capabilities You Will GainBuilt on the Latest ITIL 5 Syllabus

    This training shows you what you will learn in ITIL 5 Foundation: the concepts, system and practices behind modern service management. By the end of the programme you can describe the ITIL Value System, apply the guiding principles, and explain how the lifecycle and four dimensions create value.

    Apply the ITIL Value System

    Skills covered in ITIL 5 Foundation start here: understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for creating value.

    Manage the Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how the phases connect to sustain value across a digital product or service.

    Put the Guiding Principles to Work

    Apply the ITIL guiding principles, such as focus on value, start where you are, progress iteratively with feedback and keep it simple, to make better day-to-day service decisions.

    Co-Create Value with Stakeholders

    Understand how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving teams from output thinking to outcome thinking.

    Work Across the Four Dimensions

    Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, so no aspect of a service is neglected.

    Drive Continual Improvement and Value Streams

    Embed continual improvement throughout the lifecycle and use value stream mapping and management to reduce waste and deliver value more efficiently in modern digital environments.

    Who Should TakeITIL V5 Foundation Certification Training in Hanover?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Professionals Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Hanover

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Hanover that want to build service management capability and prepare for the exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual learner or planning group training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Hanover, provides a professional training experience designed around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert accredited training delivered by certified ITSM trainers
    • Live online and classroom formats that fit working schedules
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Practical, scenario-based learning mapped to the ITIL 5 syllabus
    • Post-training support, practice tests and exam simulators
    • Corporate and group training across Hanover and wider Germany
    • Experienced practitioners with real ITSM delivery backgrounds
    • Trusted by professionals and organisations across 100+ countries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in HanoverInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Hanover

    Kastens Hotel Luisenhof, Luisenstraße 1-3, 30159 Hannover, Germany

    ITIL Version 5 Foundation Training Location in Hanover

    Mercure Hotel Hannover Mitte, Postkamp 10, 30159 Hannover, Germany

    corporate banner

    Corporate ITIL 5 Foundation Training in HanoverFor Your Teams

    Untitled

    • Suitable for small, medium and large IT teams
    • Customised schedules built around team availability
    • Onsite, offsite, live virtual or hybrid delivery formats
    • Accredited trainers with real ITSM and industry experience
    • Role-based, sector-relevant examples for better application
    • Dedicated coordination and learner support for groups
    • Scalable delivery for teams across Hanover and global sites

    Leading Organisations

    ContinentalTUI GroupTalanxHannover ReVHV GroupTUV NORD

    What Our Learners Say

    Untitled

    Cleared the Exam with Confidence

    "The trainer made the ITIL Value System and the guiding principles genuinely clear, with examples from real service desks. I passed the exam first time and now use the language every day in IT operations."

    Lukas Brandt

    IT Operations Analyst

    Untitled

    0/0

    A Clear Step up into Service Management

    "As someone moving from support into service management, this course gave me the structure I needed. The lifecycle and four dimensions finally clicked, and the mock questions matched the real exam well."

    Mara Wagner

    Service Desk Team Lead

    Untitled

    0/0

    Beginner Friendly and Well Paced

    "Very practical sessions on continual improvement and value co-creation. I came in with no ITIL background and still felt ready for the exam. The support before and after the training was a real plus."

    Jonas Keller

    Junior IT Support Specialist

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    Standardised How Our Team Works

    "We enrolled a mixed IT team and the consistency afterwards was noticeable. Incidents and changes are handled the same way across the group now, and the trainer tailored examples to our insurance setting."

    Annika Vogel

    IT Service Manager, Insurance Sector

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    0/0

    Smooth Corporate Rollout for Our Teams

    "Invensis Learning ran a flexible group programme that fitted our shift patterns. The team came away with a shared service language and the scheduling and coordination were handled smoothly throughout."

    Daniel Schaefer

    Head of IT, Automotive Supplier

    Untitled

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), covering modern digital product and service management. It is designed for IT and business professionals such as service desk staff, support and operations teams, analysts and anyone moving into service management.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), covering modern digital product and service management. It is designed for IT and business professionals such as service desk staff, support and operations teams, analysts and anyone moving into service management.

    Is the ITIL 5 Foundation certification worth it in Hanover?

    Yes. Hanover's insurers, reinsurers, automotive suppliers and energy providers run service-critical IT and value a shared service language. With more than 137,000 IT roles unfilled across Germany, a recognised ITSM credential helps you stand out for roles in service desk, IT operations and service management.

    Is ITIL 5 Foundation recognised by employers in Hanover?

    ITIL is a globally recognised IT service management framework, and ITIL 5 Foundation is the current entry-level credential from AXELOS. Employers across Lower Saxony, including those in insurance, automotive, energy and IT services, recognise it as proof of modern service management knowledge.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or service management experience is required, which makes it a strong first credential for professionals at any career stage.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew it within each three-year cycle by earning 60 Continuing Professional Development (CPD) points, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, learner support and a course completion certificate. Exam vouchers can be bundled depending on the package you choose. Request a quote and a learning advisor will confirm what is included.

    How much does ITIL 5 Foundation training cost in Hanover?

    Pricing varies by format, schedule and whether the exam is bundled, so it is available on request. Live online and classroom options are quoted separately, and group rates apply for teams. Talk to a learning advisor for a tailored quote for Hanover.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others price training and exam separately. PeopleCert sets the exam fee, which varies by region and currency, so confirm the current figure when you book.

    Do you offer corporate or group discounts for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and wider functions. Contact us for a tailored group quote for your organisation in Hanover.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is based on the current ITIL 5 (Version 5.0) syllabus and tests knowledge and comprehension across the nine topic areas.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions and lasts 60 minutes. The pass mark is 65 percent, which means you need 26 correct answers out of 40 to pass.

    What if I do not pass the exam the first time?

    You can resit the ITIL 5 Foundation exam if needed. Our training includes mock exams, practice questions and trainer guidance to prepare you thoroughly, and we can advise on rebooking through PeopleCert. Confirm current resit policy and fees on the PeopleCert portal.

    How is the ITIL 5 Foundation exam delivered?

    You can take the exam online with PeopleCert OnVUE proctoring, available around the clock, or at an authorised PeopleCert test centre. Both options are available in Germany, so you can choose what suits you best.

    Which syllabus is the ITIL 5 Foundation exam based on?

    The exam is based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert. It is the current edition and covers digital product and service management, the ITIL Value System, the lifecycle and ITIL's management practices.

    Course Content

    Can a beginner take the ITIL 5 Foundation course?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites, so beginners are welcome. The training builds knowledge step by step, with examples and practice questions, so you can prepare for the exam even with no prior ITIL background.

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 topic areas, including digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What learning resources and materials are provided?

    You receive accredited ITIL 5 Foundation courseware, references aligned to the current syllabus, practice questions, quizzes and revision aids. These materials help you understand the concepts and prepare with confidence for the exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and build readiness before your exam date.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus from AXELOS and PeopleCert, so what you study reflects the latest edition of the framework and the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming live online or classroom batch. Choose your format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor to find the next batch for Hanover.

    What training formats are available?

    We offer ITIL 5 Foundation training online as live virtual instructor-led sessions, as classroom training, and as customised corporate group training. You can choose the format that best fits your schedule and learning style.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch where available, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

    Who delivers the ITIL 5 Foundation training?

    Training is delivered by experienced, accredited trainers with real IT service management backgrounds. They bring practical examples from service desks and operations teams so you can connect the concepts to everyday work.