Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, introducing digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. It is the recognised starting point for anyone moving into modern IT service management. For professionals in Essen, ITIL 5 Foundation maps directly to what energy, utilities, manufacturing and ICT employers across the Ruhr region need: structured, value-led service delivery. With no formal prerequisites, the certification is open to IT staff, business analysts and team leads alike. Examined by PeopleCert and based on the current ITIL 5 (Version 5.0) syllabus, the credential is valid for three years and respected worldwide. Start your ITIL 5 Foundation journey with Invensis Learning and build a skill set employers actively reward.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Essen, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, introducing digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. It is the recognised starting point for anyone moving into modern IT service management.

    For professionals in Essen, ITIL 5 Foundation maps directly to what energy, utilities, manufacturing and ICT employers across the Ruhr region need: structured, value-led service delivery. With no formal prerequisites, the certification is open to IT staff, business analysts and team leads alike.

    Examined by PeopleCert and based on the current ITIL 5 (Version 5.0) syllabus, the credential is valid for three years and respected worldwide. Start your ITIL 5 Foundation journey with Invensis Learning and build a skill set employers actively reward.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Essen, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Essen designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Essen
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Essen

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Essen
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Essen
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in EssenDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 Foundation CertificationSkills, Recognition and Career Lift

    For Individuals

    For Individuals

    ITIL 5 Foundation helps IT and business professionals build a clear, practical understanding of how modern digital services are designed, delivered and improved. The certification suits service desk staff, analysts, coordinators and team leads who want a recognised ITSM grounding. Whether you are entering IT service management, formalising on-the-job experience, or supporting digital transformation in energy, manufacturing or ICT, the course reflects what Essen employers expect.

    If you want a credential that proves you can think in terms of value, governance and continual improvement, ITIL 5 Foundation is a strong first step. You gain structured knowledge, exam readiness and a qualification respected across industries and borders.

    • Validates your grasp of modern IT service management and digital service delivery
    • Opens entry-level ITSM and service desk roles with employers across the Ruhr region
    • Builds a shared service vocabulary that improves how you work with technical teams
    • Gives you a globally recognised AXELOS credential that travels across sectors
    • Requires no prior experience, so career changers can enter ITSM with confidence
    • Prepares you to apply the guiding principles and ITIL Value System at work from day one
    • Strengthens your CV for progression into incident, change and service management
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with a structured, shared understanding of modern service delivery. The training can be delivered for IT functions, service desks or cross-department teams. For organisations connecting delivery to strategy and improving service reliability, the course provides a scalable, flexible solution.

    If your teams support services across multiple tools and sites, ITIL 5 Foundation creates a common framework for incident, change and continual improvement. Staff gain a consistent approach to value-led delivery that lifts quality across the business.

    • Creates a common service management language across IT and business teams
    • Improves incident, change and service delivery consistency across the organisation
    • Aligns IT services with strategy and measurable value outcomes
    • Supports digital transformation in energy, utilities and manufacturing settings
    • Standardises ITSM practice across departments and locations
    • Builds in-house service management capability and reduces delivery risk
    • Offers flexible delivery for teams through live virtual or onsite formats

    ITIL V5 Foundation Exam Format in EssenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Essen

    The total cost of getting ITIL V5 Foundation certified in Essen includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Essen delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Essen is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in EssenWhy the Credential Pays Off

    ITIL 5 Foundation has become a baseline expectation for IT service roles across Essen and the wider Ruhr region, valued by energy, utilities, manufacturing, healthcare and ICT employers running large, service-critical operations. As E.ON, RWE and others accelerate digital transformation, demand for staff who can deliver structured, value-led services is rising from the service desk through to service management. Here is what the local market is telling us.

    EUR 72,500

    IT Service Manager salary, Germany

    average per year, Glassdoor 2026

    EUR 83,398

    IT Help Desk Manager salary, Germany

    average per year, Salary.com 2026

    2,800

    Net new energy-sector jobs, Essen

    by end 2026, Bundesagentur fuer Arbeit

    EUR 13 bn

    E.ON grid investment programme

    driving IT and service hiring

    SECTORS HIRING

    • —Energy and Utilities
    • —Manufacturing and Engineering
    • —Healthcare and Life Sciences
    • —ICT and Business Services
    • —Retail and Consumer
    • —Chemicals and Process Industry

    GROWTH TRENDS

    • —E.ON's EUR 13 billion grid investment expanding IT and service roles
    • —RWE's green-energy hub driving digital transformation hiring in Essen
    • —Grid cybersecurity, hydrogen trading and compliance creating new IT demand
    • —Energy sector projected to add 2,800 net jobs in Essen by end of 2026
    • —ITSM talent scarce as digital roles stay open six to nine months
    • —ICT and business services a core pillar of the local economy

    Sources: Glassdoor, Salary.com, PayScale (Germany) 2026; Bundesagentur fuer Arbeit, E.ON, RWE; EWG Essen Economic Development Agency.

    Service Management Pressures Shaping Essen's IT Market

    Energy Transition Strain on IT Services

    Essen's energy and utilities leaders are digitising grids and trading platforms at speed, yet few teams have the structured service management practices needed to keep these critical systems reliable.

    ITIL 5 builds value-led service delivery skills

    Service Desks Without a Common Framework

    Many Ruhr employers run support across siloed tools and ad hoc processes, causing slow resolution and rework that ITIL-trained staff are hired to standardise and improve.

    ITIL 5 standardises support and resolution

    ITSM Talent Shortage

    Digital and IT roles in Essen stay open for six to nine months at a time, leaving organisations short of people who can deliver value-led, well-governed services.

    ITIL 5 makes certified service staff stand out

    Grid Cybersecurity and Compliance Demand

    EU electricity market reforms and rising cyber risk are pushing utilities to formalise change, incident and risk practices, which sit at the core of modern ITSM work.

    ITIL 5 builds change, incident and risk practice

    The Strategy-To-Service Gap

    Boards fund ambitious digital programmes, but weak links between strategy and day-to-day delivery cause value leakage that ITIL practices are designed to close.

    ITIL 5 connects strategy to daily delivery

    Scaling Services Across Sites

    Manufacturing, retail and chemical firms in the region need consistent service delivery across plants and offices, which a shared ITIL framework makes achievable.

    ITIL 5 enables consistent multi-site delivery

    Sources: Bundesagentur fuer Arbeit, E.ON, RWE; EWG Essen; Glassdoor, LinkedIn (Germany) 2026.

    ITIL 5 Foundation is more than a certificate. It is the service management language Essen employers are hiring for. Join professionals who deliver reliable, value-led IT services and start your journey today.

    Your Essen Career Transformation

    Your Service Management Career, Before and After

    What ITIL 5 Foundation Changes for You

    Essen's IT and service market is being reshaped by the energy transition and digital investment, and employers increasingly separate professionals who can deliver structured, value-led services from those who cannot. Here is which side of that line you want to be on.

    Today

    Salary capped in entry IT support bands with limited room to negotiate

    After ITIL 5 Foundation

    IT Service Manager roles in Germany average around EUR 72,500, with senior service roles paying more

    Today

    Passed over for service roles that list ITIL as preferred

    After ITIL 5 Foundation

    Eligible for ITSM roles across energy, manufacturing, healthcare and ICT in Essen

    Today

    Confident fixing tickets, but employers want value-led service thinking

    After ITIL 5 Foundation

    Fluent in the ITIL Value System, guiding principles and the service lifecycle

    You earn your ITIL 5 Foundation

    Before

    Service skills learned on the job with no recognised proof

    Now you have

    An AXELOS credential recognised by leading Ruhr and global employers

    Before

    Stuck on the service desk with no clear ITSM path

    Now you have

    A clear route into incident, change and service management roles

    Before

    Reactive, tool-by-tool support with limited process

    Now you have

    A structured grasp of governance, practices and continual improvement

    Before

    Recognition tied to one employer or tool set

    Now you have

    A globally portable certification that travels across sectors and borders

    "In modern IT, the gap between supporting systems and managing services is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, Salary.com, PayScale (Germany) 2026.

    How to Get ITIL V5 Founfdation Certified in Essen Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Essen is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The Skills You Will BuildCore ITIL 5 Capabilities You Will Apply

    ITIL 5 Foundation training equips you with the concepts and practices behind modern digital service management. By the end of the course you can describe how value is co-created, apply the guiding principles, and explain the service lifecycle and the key management practices.

    Digital Product and Service Management Concepts

    Understand what sets digital products and services apart, how value is created in modern IT, and how services are managed across their full lifecycle.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement work together to deliver value end to end.

    The Seven Guiding Principles

    Apply ITIL's guiding principles, such as focus on value and progress iteratively with feedback, to make better service decisions in real situations.

    The Four Dimensions of Service Management

    Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they create value together.

    Management Practices and Continual Improvement

    Explore the role of ITIL's management practices and how continual improvement keeps services relevant, efficient and aligned to real need.

    Who Should TakeITIL V5 Foundation Certification Training in Essen?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in EssenAccredited Training Built for You

    As a leading ITIL Version 5 Foundation training company, Invensis Learning delivers accredited ITIL 5 Foundation training for individuals and organisations across Essen and the Ruhr region. As a PeopleCert Accredited Training Organisation, we combine AXELOS-aligned courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, exam readiness and measurable outcomes.

    • PeopleCert Accredited Training Organisation delivering AXELOS-aligned ITIL courseware
    • Experienced, accredited trainers with real IT service management practice
    • Online (live virtual) and classroom instructor-led training to fit your schedule
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Structured study materials, practice questions and exam preparation support
    • Dedicated learner support before, during and after the training
    • Flexible corporate and group training for teams across Essen and beyond
    • Trusted by professionals and organisations in 100+ countries

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in EssenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Essen

    Schlosshotel Hugenpoet, August-Thyssen-Straße 51, 45219 Essen

    ITIL Version 5 Foundation Training Location in Essen

    Sheraton Essen Hotel, Huyssenallee 55, 45128 Essen

    corporate banner

    Corporate ITIL 5 Foundation Training in EssenFor Your Teams

    Untitled

    • Tailored ITIL 5 Foundation training for small, medium and large teams
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Schedules aligned to your team's availability and project demands
    • Accredited trainers with energy, manufacturing and ICT service experience
    • Role-based examples relevant to Essen's industries
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Essen and global sites

    Trusted by Leading Organisations

    RWEE.ONEvonikThyssenkruppHOCHTIEFIsta

    What Our Learners Say

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    Passed on My First Attempt

    "The ITIL 5 Foundation course finally gave my support work a clear structure. I now understand the service lifecycle and the guiding principles, and I passed the PeopleCert exam on my first attempt."

    Markus Becker

    IT Support Analyst

    Untitled

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    Practical and Well Structured

    "Clear trainers and very practical sessions on the four dimensions and the ITIL Value System. The mock questions made the real exam feel familiar, and I use the concepts at the service desk every day."

    Lena Hoffmann

    Service Desk Coordinator

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    0/0

    A Confident Start in ITSM

    "As a career changer I had no ITSM background, but the course was beginner friendly and well paced. It helped me move into a junior service management role in Essen with real confidence."

    Daniel Schaefer

    Junior IT Service Manager

    Untitled

    0/0

    Stronger, More Consistent Service Team

    "We trained a full service team and the impact on consistency was immediate. Incident and change handling improved, and everyone now shares one service management language. The live virtual format suited our shift patterns."

    Petra Wagner

    IT Service Delivery Lead, Energy and Utilities

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    Relevant, Flexible Corporate Training

    "Invensis Learning delivered onsite training for our IT operations group with examples relevant to our industry. The trainers were credible and the scheduling was flexible. A solid investment in our team's capability."

    Thomas Krueger

    Head of IT Operations, Manufacturing

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the practices behind modern IT service management.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the practices behind modern IT service management.

    Who should take ITIL 5 Foundation in Essen?

    It suits IT and business professionals at any stage, including service desk staff, analysts, coordinators, team leads and career changers. In Essen it is especially relevant to people in energy, utilities, manufacturing and ICT who deliver or support digital services.

    Is ITIL 5 Foundation worth it for my career?

    Yes. It is a globally recognised AXELOS credential that employers across the Ruhr region and worldwide value for service roles. IT Service Manager roles in Germany average around EUR 72,500 per year, and certified professionals are in demand as employers digitise services.

    Do I need experience before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or ITSM knowledge is required, which makes it an accessible entry point for newcomers and career changers alike.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 continuing professional development (CPD) points within the three-year cycle. Check current renewal options on the PeopleCert portal.

    Pricing

    How much does ITIL 5 Foundation training cost in Essen?

    Training fees vary by format and schedule, so pricing is available on request. The fee typically covers AXELOS-aligned courseware, practice questions and exam preparation support. Request a quote or talk to a learning advisor for current options.

    What is included in the course fee?

    The fee generally includes instructor-led or self-paced training, AXELOS-aligned courseware, practice questions, mock assessments, learner support and a course completion certificate. Confirm the exact inclusions for your chosen plan when you enrol.

    Is the exam fee included in the training price?

    This depends on the package you choose. Some bundles include the PeopleCert exam voucher and some do not, as the exam is purchased through PeopleCert. Ask a learning advisor which plan includes the exam.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT functions, service desks and cross-department teams. Contact us for a tailored quote for your team in Essen.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and uses single-answer, multiple-choice questions based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered by PeopleCert, either online proctored or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 multiple-choice questions and an allotted time of 60 minutes. The questions cover the nine topic areas of the syllabus, from the ITIL Value System to continual improvement.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. The exam tests knowledge and comprehension, so a solid understanding across all topic areas is the best way to prepare.

    How and where do I take the exam?

    You schedule the exam through PeopleCert. You can sit it online with OnVUE remote proctoring, available around the clock, or at an authorised PeopleCert test centre. Our team can guide you through the booking process.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam through PeopleCert. Resit fees and policies are set by PeopleCert, so confirm the current details on their portal. Our preparation resources are designed to help you pass with confidence.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement and value stream management.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock assessments, quizzes and revision aids. These materials map to the ITIL 5 Foundation syllabus and help you build exam readiness step by step.

    Is the course suitable for beginners?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites, and the training assumes no prior ITSM knowledge. Trainers explain each concept clearly and use practical examples, so beginners can follow with confidence.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus published by AXELOS and PeopleCert, so you study the latest concepts, including the ITIL Value System and value stream management.

    Will I receive a certificate after the training?

    You receive a course completion certificate after meeting the training requirements. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer ITIL 5 Foundation training online (live virtual), in the classroom, as self-paced e-learning, and as customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start in Essen?

    New batches run regularly across live virtual and classroom formats, and self-paced learning lets you begin straight away. See upcoming schedules or speak with an advisor to find the next start date that suits you.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.