Quality Function Deployment Training in Australia

Build Customer-Driven Designs

Built for product designers, quality engineers and product managers across Australia, this hands-on programme, delivered by a specialist Quality Function Deployment training company, shows you how to capture the Voice of the Customer and build the House of Quality that turns customer needs into measurable design targets. It is a proven, customer-driven method used across automotive, aerospace, medical device and service design.

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Master QFD and Lead Customer-Driven Design in Australia

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AUD 740

What Is QFD and How the House of Quality WorksCustomer Needs, Translated into Design

Quality Function Deployment Training in Australia is a practical, one-day programme that teaches Quality Function Deployment (QFD), the structured, customer-driven method for translating the Voice of the Customer into precise engineering and design characteristics. Developed in Japan by Yoji Akao and Shigeru Mizuno, QFD centres on the House of Quality, the planning matrix that links what customers want to how a product or service will deliver it.

The training suits product designers, design and quality engineers, product managers, R&D professionals and Six Sigma practitioners across Australia's manufacturing, medical device, aerospace and service sectors. You learn to capture and prioritise customer requirements, build and interpret the House of Quality, resolve design trade-offs, and cascade the method through product planning, parts deployment, process planning and production planning.

This is a non-certification skills course, so there is no exam. You finish with a course completion record from Invensis Learning and, more importantly, the ability to apply QFD to real projects the next day. Start building customer-driven design capability with Invensis Learning.

Key Highlightsof the Quality Function Deployment Training Course

End-to-End Skill Development

Structured Quality Function Deployment training in the Australia designed to help learners understand the core QFD concepts, tools, methods, and phases covered in the program
Course content aligned with current industry expectations, product development requirements, and practical learning objectives for quality and engineering professionals
Real-world examples and scenario-based learning to help learners connect QFD concepts with everyday product design and customer satisfaction situations
Guided learning support to help participants strengthen understanding, improve confidence, and apply QFD skills effectively at work

Structured Courseware and Learning Resources

Access to organized QFD course materials including House of Quality templates, QFD matrix worksheets, Voice of the Customer guides, and Kano Model analysis tools
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of matrix calculation, customer needs analysis, and design target setting
Practice activities, assignments, quizzes, or workplace-based exercises included where applicable using the resources provided in the Online Quality Function Deployment course
Supplementary learning aids such as affinity diagram worksheets, tree diagram templates, cause-and-effect guides, and QFD four-phase reference cards

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced quality management practitioners with domain expertise in product development, QFD facilitation, and customer-driven design
Real-world examples, case discussions, and applied House of Quality matrix building activities to improve practical understanding of QFD methodology
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on Voice of the Customer, needs prioritization, and design target translation
Learn through instructor-led Quality Function Deployment training focused on solving real product development and engineering challenges

Flexible Learning Support in Australia

Flexible training formats available for individual learners and corporate teams in the Australia
Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
Learning support designed to help participants stay on track before, during, and after the Quality Function Deployment training
Additional revision, refresher, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand QFD fundamentals including its definition, history, four-phase structure, and role in aligning product design with customer requirements
Learn how to capture Voice of the Customer, apply the Kano Model, and distinguish between customer needs and technical descriptors based on the course curriculum
Explore practical use cases showing how QFD is applied across product development, manufacturing, and service design environments in the Australia
Build role-relevant knowledge of House of Quality matrix construction, relationship weighting, and design target prioritization that supports better product decisions

Practice, Assessment, and Completion Support

Practice building QFD matrices, constructing House of Quality diagrams, and applying supporting tools through exercises and scenario-based activities where applicable
Use assessments to identify knowledge gaps in QFD concepts and strengthen understanding of weaker areas
Receive guidance from instructors or learning support teams to improve understanding of QFD methodology and stay aligned with course objectives
Earn a course completion certificate after successfully meeting the training requirements

Career and Workplace Application

Build practical QFD skills that can support career growth, role advancement, or improved product development performance in the Australia
Strengthen confidence in applying Voice of the Customer analysis, House of Quality matrices, and design target translation to real product and service challenges
Improve professional credibility through structured, skill-focused Quality Function Deployment training recognized across Australia industries
Enable enterprise-wide capability development through Quality Function Deployment corporate training for employees across product development, manufacturing, quality, and engineering teams.

Quality Function Deployment Training Eligibility in the AustraliaWho Can Enroll?

No prior QFD experience is required to enroll; the course is open to all working professionals in the Australia
Basic familiarity with product development, quality management, or customer requirements analysis is helpful but not mandatory
Professionals from product development, manufacturing, quality, marketing, and R&D backgrounds are well suited for this training
Quality managers, engineers, and analysts involved in product design, process improvement, or customer satisfaction programs will benefit directly
Anyone seeking to strengthen customer-driven design, requirements analysis, and quality prioritization skills in the Australia will benefit from this program

What You Gain from QFD TrainingSkills You Can Apply Immediately

For Individuals

QFD training helps you move from intuition-based design to structured, customer-driven decision making. You learn to run a Voice of the Customer workshop, build the House of Quality, and make design trade-offs visible to the whole team. Whether you work in product design, quality engineering, R&D or product management, the skills apply the moment you return to work, on any project where customer requirements must become design specifications.

If you want a practical, tool-focused capability that employers across manufacturing, medical devices, aerospace and services recognise, this programme gives you a repeatable method and hands-on practice building your own QFD matrices during the training.

Capture and prioritise the Voice of the Customer with confidence
Build and interpret a complete House of Quality matrix
Translate customer needs into measurable engineering targets
Spot and resolve design conflicts before costly prototyping
Cascade requirements through parts, process and production planning
Strengthen your role in DFSS, DMAIC and new product development
Apply a customer-driven method across products, services and software
Stand out in Australia's design, quality and product teams

For Organizations

QFD group training equips cross-functional teams to build the House of Quality together, so product, engineering, quality and marketing share one view of customer requirements and design priorities. For organisations launching new products or redesigning services, the method reduces rework, improves customer satisfaction and creates a traceable link from customer need to production control.

Because QFD is most powerful as a team method, corporate delivery lets your people build a House of Quality for one of your real products during the workshop, turning the training into immediate organisational value.

Embed a shared, customer-driven design language across teams
Reduce late-stage design changes and warranty risk
Shorten time to market by getting requirements right early
Link every design decision back to a real customer requirement
Standardise House of Quality practice across product lines
Strengthen DFSS and new product development capability in-house
Deliver training for cross-functional teams on your own products
Flexible virtual, classroom and onsite delivery for your teams

What QFD Skills Do for Careers in AustraliaRoles, Demand and Pay Outlook

Quality Function Deployment training gives you a skill set employers are actively hiring for. QFD skills open the door to product design, quality engineering, product management and continuous improvement roles across Australia's manufacturing, medical device, aerospace and service sectors. As the National Reconstruction Fund and a growing medical device and additive manufacturing base push employers toward customer-driven design, professionals who can run the House of Quality and translate the Voice of the Customer into specifications are increasingly sought after, and here is what the market is telling us right now.

A$110k

Quality Engineer salary, Australia

average, SEEK 2026

A$125k-145k

Quality and Product Manager pay

SEEK 2026

A$1bn

Advanced manufacturing backing

National Reconstruction Fund

A$134.8bn

Manufacturing value added

Australia, 2025-26

SECTORS HIRING

—Advanced and Medical Device Manufacturing
—Aerospace, Defence and MRO
—Automotive and Component Suppliers
—Consumer Goods and Product Design
—Software, Technology and Product Teams
—Financial Services and Service Design

GROWTH TRENDS

—National Reconstruction Fund backing advanced manufacturing
—Fast-growing medical device and additive manufacturing base
—Rising aerospace and defence design and MRO activity
—Design for Six Sigma adoption lifting demand for QFD skills
—Service and software teams formalising Voice of the Customer
—Employers valuing customer-driven, traceable design capability

Sources: SEEK, PayScale, Glassdoor (Australia) 2026; Austrade and Department of Industry (National Reconstruction Fund, manufacturing value added).

Designation

Quality Function Deployment Professionals in Australia : Salary Insights and Trends

Hiring Companies in Australia

A$64K

Min

A$90K

Average

A$164K

Max

PayScale · Glassdoor (Australia) 2026

BrevilleCochlearGHDResMed

Source: Breville · Cochlear · GHD · ResMed

Why Australian Employers Value QFD Skills Now

Rebuilding Local Manufacturing

With A$1 billion of the National Reconstruction Fund backing advanced manufacturing, Australian makers need structured methods that design products around real customer needs from the outset.

QFD builds customer-driven design capability

Medical Device Design Rigour

Australia's fast-growing medical device sector must translate patient and clinician requirements into precise, traceable design specifications, exactly the discipline the House of Quality provides.

QFD links patient needs to design specifications

Aerospace and Defence Traceability

Rising aerospace, defence and MRO activity demands that stringent customer and regulatory requirements flow cleanly into engineering specifications and verification plans across complex systems.

QFD builds requirement traceability skills

Costly Late-Stage Rework

Products often fail because teams design what they think customers want. QFD closes that gap early, cutting late design changes, warranty costs and time to market.

QFD prevents expensive design iterations

Growing Design for Six Sigma Use

As Australian quality teams adopt Design for Six Sigma and DMAIC, QFD is the central tool for translating the Voice of the Customer into critical-to-quality requirements.

QFD is the core VOC tool in DFSS

Voice of the Customer in Services

Financial services, software and healthcare teams increasingly formalise customer requirements, using QFD to turn service expectations into delivery standards and process controls.

QFD extends to service and software design

Sources: Austrade, Department of Industry (National Reconstruction Fund, advanced and additive manufacturing); RSM Australia manufacturing outlook 2025-2026.

QFD is a practical skill that pays off on every product and service you design. Join professionals across Australia who turn customer requirements into designs that work first time. Start your journey today.

Your Australian QFD Capability Shift

Your Skills Before and After QFD Training

A Practical Capability Upgrade

Australia's push into advanced manufacturing, medical devices and aerospace is raising the bar for customer-driven design, and employers increasingly separate teams that can run QFD from those that cannot. Here is which side of that line you want to be on.

Today

Limited leverage without a structured, customer-driven design skill

After Training

Eligible for design, quality and product roles paying A$110k and above in Australia

Today

Limited leverage without a structured, customer-driven design skill

Today

Confident in delivery, but missing the Voice of the Customer discipline

After Training

Ready to contribute to DFSS and new product development from day one

Today

Confident in delivery, but missing the Voice of the Customer discipline

Today

Requirements traceability breaks down between teams and phases

After Training

Able to cascade requirements from customer need to production control

Today

Requirements traceability breaks down between teams and phases

You complete QFD training

Before

Design decisions based on intuition rather than customer evidence

Now you have

A structured, customer-driven design method employers recognise

Before

Design decisions based on intuition rather than customer evidence

Before

No shared tool to link customer needs to design choices

Now you have

The ability to build and lead a House of Quality workshop

Before

No shared tool to link customer needs to design choices

Before

Conflicts discovered late through expensive prototype testing

Now you have

Confidence to resolve design trade-offs before prototyping

Before

Conflicts discovered late through expensive prototype testing

Before

Requirements lost in the handoff from marketing to engineering

Now you have

A method that travels across products, services and software

Before

Requirements lost in the handoff from marketing to engineering

"The gap between designing what you assume and designing what the customer actually needs is a method, and the teams that matter already use it."

Join 50,000+ professionals who trained with Invensis Learning and put it to work.

Sources: SEEK, PayScale, Glassdoor (Australia) 2026.

Module 1: QFD Introduction

Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Module 2: Pre-Planning a QFD Project

Defining project scope, objectives, and completion criteria for a QFD initiative
Assembling the cross-functional QFD team and assigning roles and responsibilities
Gathering Voice of the Market data and establishing documentation requirements

Module 3: Voice of the Customer

Understanding the three quality levels from the Kano Model: basic, performance, and excitement
Methods for collecting customer information including interviews, surveys, and observation
Translating raw customer input into structured, actionable customer requirement statements

Module 4: Needs vs. Features

Distinguishing between what customers need and how products or processes can deliver those needs
Understanding abstraction levels and how to move from customer language to technical descriptors
Translating customer needs into measurable performance characteristics for the QFD matrix

Module 5: Calculating a QFD Matrix

Understanding the whats versus hows framework and its role in QFD matrix structure
Building the relationship matrix and applying weighting scales to prioritize design requirements
Completing Phase I QFD calculations to generate a ranked set of technical design targets

Module 6: Rooms in the House of Quality

Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
Building each room of the House of Quality step by step and understanding its role
Evaluating and interpreting completed House of Quality matrices for design decision-making

Module 7: Beyond the House of Quality

Applying the Phase II product design matrix to translate technical requirements into component characteristics
Building Phase III process design matrices and Phase IV production planning matrices
Connecting the four-phase QFD cascade to ensure design intent flows through to production

Module 8: Affinity Diagrams

Creating affinity diagrams to organise large volumes of customer requirements into logical groups
Facilitating team-based affinity sessions to build shared understanding of customer needs
Using affinity diagrams as input to the QFD matrix planning process

Module 9: Tree Diagrams

Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
Using tree diagrams to connect customer needs to measurable technical attributes
Integrating tree diagrams with the QFD matrix to improve requirement traceability

Module 10: Cause-and-Effect Diagrams

Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

Module 11: Flowcharts

Creating process flowcharts to document and visualize product development and quality workflows
Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
Integrating flowcharts with QFD planning to align process steps with customer requirements

Course Curriculumof the Quality Function Deployment Training

The online Quality Function Deployment training course curriculum in the Australia is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

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Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

Module 1: QFD Introduction

Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

100% Secure and Safe download

The QFD Skills You Will BuildA Complete House of Quality Toolkit

This QFD training gives you a complete, practical toolkit: capture the Voice of the Customer, build and interpret the House of Quality, resolve design conflicts, and cascade requirements through to production. Every skill is reinforced with hands-on matrix construction during the programme.

Capturing the Voice of the Customer

Gather and structure customer requirements using interviews, observation and surveys, then organise them with the affinity diagram and classify them with the Kano model of must-be, performance and delighter needs.

Building the House of Quality

Construct the House of Quality room by room, from customer WHATs and measurable engineering HOWs to the relationship matrix, competitive benchmarking and engineering targets.

Resolving Design Trade-Offs

Use the correlation roof to reveal where improving one characteristic hurts another, identify design hot spots, and make deliberate trade-offs before costly prototyping.

Setting Engineering Targets

Calculate absolute and relative technical importance, read the matrix for design gaps and over-engineering, and turn column priorities into a clear engineering specification.

Cascading QFD Through Four Phases

Flow requirements through product planning, parts deployment, process planning and production planning, keeping a traceable link from customer need to quality control.

Applying QFD in DFSS, DMAIC and Services

Use QFD in the DMADV Measure and DMAIC Define phases, and extend the House of Quality to service, healthcare and software design where customer requirements drive delivery.

Who Should TakeQuality Function Deployment Training in Australia?

R&D Personnel

Project Managers

Service Team Leaders

Design and Process Engineers

Manufacturing Engineers and Managers

Quality Personnel and Consultants

Marketing and Sales Professionals

Product Development Personnel

Who Can Take This Certification Training

Quality Function Deployment Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

Quality Function Deployment Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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Quality Function Deployment Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

AUD 740

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

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Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Quality Function Deployment Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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Quality Function Deployment Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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Quality Function Deployment Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

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Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning for QFD Training in AustraliaTrainer-Led and Hands-On

As a trusted Quality Function Deployment training company in Australia, Invensis Learning delivers practical, instructor-led QFD training for individuals and teams who want to design around the customer with confidence. Our programmes combine experienced quality management trainers, hands-on House of Quality workshops, organised courseware and flexible delivery. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around real-world application, so you can put QFD to work on live projects straight after the course.

Experienced quality and product development trainers with real project exposure
Hands-on House of Quality workshops, not slide-only theory
Flexible online, classroom and onsite delivery across Australia
Structured courseware, exercises and practical QFD case studies
Customised group training aligned to your products and sectors
Dedicated learner support before, during and after the programme
ISO 9001:2015 and ISO 27001:2022 certified training operations
Trusted by professionals and organisations across many industries

200K+

Professionals Trained

12M+

Hours of Training Delivered

Flexible Learning Modes

98%

First-Attempt Pass Rate

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

Quality Function Deployment Training Locations in AustraliaAll our classroom training is now available online at your convenience

Quality Function Deployment in Australia

Park Hyatt Sydney, 7 Hickson Rd, The Rocks NSW 2000, Australia

Quality Function Deployment in Australia

Gilligan’s, 57/89 Grafton St, Cairns City QLD 4870, Australia

Quality Function Deployment in Australia

Park Hyatt Sydney, 7 Hickson Rd, The Rocks NSW 2000, Australia

Quality Function Deployment in Australia

Gilligan’s, 57/89 Grafton St, Cairns City QLD 4870, Australia

Corporate QFD Training in AustraliaUpskill Your Design Team

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Upskill product, engineering and quality teams together
Build a House of Quality for one of your real products in the workshop
Flexible onsite, live virtual or hybrid delivery to fit work schedules
Role-based examples drawn from your sector and product lines
Standardise customer-driven design practice across business units
Dedicated coordination and support for group programmes
Scalable delivery for teams across Australia and beyond

What Our Learners Say

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Practical from the First Hour

"The House of Quality workshop finally made customer requirements tangible for me. I built a full matrix for a real product during the training and used the same approach at work the following week. The trainer's manufacturing examples were spot on."

Daniel Whitmore

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Exactly What My Role Needed

"As a quality engineer in medical devices, translating patient needs into specifications is everything. This course gave me a clear, structured method for the Voice of the Customer and the correlation roof for trade-offs. Genuinely useful, not just theory."

Priya Sundaram

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Works for Services Too

"I came in from a service design background and worried QFD was only for manufacturing. The examples for services and software showed me how to apply the House of Quality to customer journeys. Well paced and easy to follow."

Hannah Kelly

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Aligned Our Whole NPD Team

"We ran this as an onsite programme for our new product development team. Everyone left speaking the same language on customer requirements and priorities. The cross-functional workshop on our own product was the highlight for the group."

Mark Trevelyan

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Tailored and Well Organised

"The trainers tailored the case studies to our aerospace context, which made the requirement traceability content land with the engineers. Corporate coordination was smooth and the follow-up support was appreciated by the team."

Louise Fenwick

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4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Frequently Asked QuestionsHere's everything you may ask...

Quality Function Deployment training is a practical, one-day skills course on the QFD method and the House of Quality, the tool that translates the Voice of the Customer into engineering and design characteristics. It suits product designers, design and quality engineers, product managers, R&D professionals and Six Sigma practitioners.

General

What is Quality Function Deployment training and who is it for?

Is QFD training worth it for professionals in Australia?

Yes. As Australia invests in advanced manufacturing, medical devices and aerospace, employers increasingly want customer-driven, traceable design. QFD gives you a repeatable method you can apply immediately across product, quality and service roles.

Do I need prior experience to take QFD training?

No. The course has no formal prerequisites and introduces QFD and the House of Quality from first principles. Familiarity with product development or quality concepts is helpful but not required, so beginners and experienced practitioners can both benefit.

Who developed QFD and where is it used?

QFD was developed in Japan by Yoji Akao and Shigeru Mizuno, with its first formal application at Kobe Shipyard in 1972. It is used across automotive, aerospace, medical devices, consumer goods, software and service design wherever customer needs must become design specifications.

How is QFD different from Design for Six Sigma?

QFD is a specific tool, while Design for Six Sigma is a broader methodology that uses QFD in its Measure phase. This course goes deep on QFD itself, including full House of Quality construction and the four-phase cascade, which complements any DFSS or Lean Six Sigma learning.

Pricing

How much does QFD training cost in Australia?

Fees vary by delivery mode, group size and schedule. Because pricing depends on whether you choose live virtual, classroom or onsite corporate delivery, the exact fee is available on request. Talk to a learning advisor for a tailored quote.

What is included in the QFD course fee?

The fee typically includes instructor-led training, structured courseware, hands-on House of Quality exercises, case studies and templates, learner support, and a course completion record from Invensis Learning. Request a quote for the full inclusions.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for product, engineering and quality teams. Ask about corporate or group pricing for a quote tailored to your organisation.

What payment options are available?

We accept major credit and debit cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

Does the fee differ for online and onsite delivery?

Pricing depends on the format, so live virtual, classroom and onsite corporate delivery may be quoted differently based on group size and location. Request a quote for the format you prefer and we will confirm the exact fee.

Assessment

Is there an exam for QFD training?

No. This is a non-certification skills course with no exam. Learning is reinforced through hands-on House of Quality construction, case studies and team discussion during the one-day programme.

Do I receive a certificate after the training?

You receive a course completion record from Invensis Learning. No external credential is awarded, because QFD is a vendor-neutral method with no governing body, but the skills apply immediately and do not expire.

How are the skills assessed during the course?

There is no formal assessment. Instead, you practise through Voice of the Customer structuring, Kano classification and full House of Quality construction exercises, so you can build and interpret QFD matrices confidently by the end of the day.

What will I be able to do after completing the training?

You will be able to capture and structure the Voice of the Customer, build a complete House of Quality, set engineering targets, resolve design conflicts, and cascade QFD through parts, process and production planning, including in DFSS and DMAIC projects.

Is a completion record the same as a certification?

No. A course completion record confirms you attended and completed the training; it is not a certification, and QFD has no external awarding body. The real value is the practical skill you can apply to product, service and quality projects straight away.

Course Content

What topics does the QFD course cover?

The programme covers QFD principles and the Voice of the Customer, the affinity diagram and Kano model, full House of Quality construction across its six rooms, matrix interpretation, the four-phase QFD cascade, and QFD in DFSS, DMAIC and service design.

How long is the QFD training?

The course is delivered as a one-day, eight-hour programme, available as a full day or as two extended half-days. Hands-on House of Quality exercises run throughout, so the time is practical rather than lecture-heavy.

Does the course apply to services and software, not just products?

Yes. While QFD began in manufacturing, the course covers its use in services such as healthcare and financial services, and in software, where user requirements are translated into architecture and test criteria. The House of Quality applies wherever customer needs drive design.

Are practical exercises and materials included?

Yes. You build your own House of Quality from a realistic scenario, work through Kano classification and column importance exercises, and take away templates and case studies to support your own QFD projects.

What is the House of Quality?

The House of Quality is the central QFD planning matrix. It links customer requirements (the WHATs) to measurable engineering characteristics (the HOWs) through a relationship matrix, adds a correlation roof for trade-offs, and sets engineering targets. The course teaches you to build and read it room by room.

Enrollment

How do I enrol in the QFD course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete your booking, and you will receive access to the schedule, courseware and learning resources. See upcoming batches to get started.

What training formats are available?

QFD training is available online as live virtual instructor-led sessions, in the classroom, and as onsite corporate delivery for teams. Choose the format that best fits your schedule and learning preference.

Can the course be delivered onsite for our team?

Yes. Corporate onsite delivery lets a cross-functional team train together and build a House of Quality for one of your real products during the workshop, turning the session into immediate value. Ask about corporate training for a quote.

How soon can I start?

We run regular scheduled sessions and can arrange corporate dates to suit your team. Check the upcoming schedules or talk to a learning advisor to find the next available batch in your preferred format.

Can I reschedule my booking?

Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team and they will help you arrange a suitable date.