Quality Function Deployment Training in New Zealand

Turn Voice into Design

Master Quality Function Deployment and the House of Quality with Invensis Learning. This practical, instructor-led programme helps New Zealand product designers, quality engineers and improvement professionals translate the Voice of the Customer into clear engineering targets, so every design decision is grounded in what customers actually need.

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Master QFD and Lead Customer-Driven Design in New Zealand

Starts from

NZD 740

What Is Quality Function Deployment and Why It MattersA Customer-Driven Design Method

Quality Function Deployment (QFD) is a structured, customer-driven method for translating the Voice of the Customer into specific technical and engineering characteristics at every stage of product and service development. Quality Function Deployment Training in New Zealand gives you the practical skills to capture what customers really need and turn it into measurable design targets using the House of Quality matrix.

Developed in Japan by Yoji Akao and Shigeru Mizuno, and first applied at Mitsubishi's Kobe Shipyard in 1972, QFD is now used across automotive, aerospace, healthcare, electronics and software. The four-phase QFD model cascades customer requirements from product planning through parts deployment, process planning and production planning, so quality is designed in from the start.

This one-day programme suits product designers, design and quality engineers, product managers and Six Sigma practitioners across New Zealand who want a repeatable, evidence-based way to design customer value. Learn the method with Invensis Learning and start applying the House of Quality to your own products and services.

Key Highlightsof the Quality Function Deployment Training Course

End-to-End Skill Development

Structured Quality Function Deployment training in the New Zealand designed to help learners understand the core QFD concepts, tools, methods, and phases covered in the program
Course content aligned with current industry expectations, product development requirements, and practical learning objectives for quality and engineering professionals
Real-world examples and scenario-based learning to help learners connect QFD concepts with everyday product design and customer satisfaction situations
Guided learning support to help participants strengthen understanding, improve confidence, and apply QFD skills effectively at work

Structured Courseware and Learning Resources

Access to organized QFD course materials including House of Quality templates, QFD matrix worksheets, Voice of the Customer guides, and Kano Model analysis tools
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of matrix calculation, customer needs analysis, and design target setting
Practice activities, assignments, quizzes, or workplace-based exercises included where applicable using the resources provided in the Online Quality Function Deployment course
Supplementary learning aids such as affinity diagram worksheets, tree diagram templates, cause-and-effect guides, and QFD four-phase reference cards

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced quality management practitioners with domain expertise in product development, QFD facilitation, and customer-driven design
Real-world examples, case discussions, and applied House of Quality matrix building activities to improve practical understanding of QFD methodology
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on Voice of the Customer, needs prioritization, and design target translation
Learn through instructor-led Quality Function Deployment training focused on solving real product development and engineering challenges

Flexible Learning Support in New Zealand

Flexible training formats available for individual learners and corporate teams in the New Zealand
Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
Learning support designed to help participants stay on track before, during, and after the Quality Function Deployment training
Additional revision, refresher, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand QFD fundamentals including its definition, history, four-phase structure, and role in aligning product design with customer requirements
Learn how to capture Voice of the Customer, apply the Kano Model, and distinguish between customer needs and technical descriptors based on the course curriculum
Explore practical use cases showing how QFD is applied across product development, manufacturing, and service design environments in the New Zealand
Build role-relevant knowledge of House of Quality matrix construction, relationship weighting, and design target prioritization that supports better product decisions

Practice, Assessment, and Completion Support

Practice building QFD matrices, constructing House of Quality diagrams, and applying supporting tools through exercises and scenario-based activities where applicable
Use assessments to identify knowledge gaps in QFD concepts and strengthen understanding of weaker areas
Receive guidance from instructors or learning support teams to improve understanding of QFD methodology and stay aligned with course objectives
Earn a course completion certificate after successfully meeting the training requirements

Career and Workplace Application

Build practical QFD skills that can support career growth, role advancement, or improved product development performance in the New Zealand
Strengthen confidence in applying Voice of the Customer analysis, House of Quality matrices, and design target translation to real product and service challenges
Improve professional credibility through structured, skill-focused Quality Function Deployment training recognized across New Zealand industries
Enable enterprise-wide capability development through Quality Function Deployment corporate training for employees across product development, manufacturing, quality, and engineering teams.

Quality Function Deployment Training Eligibility in the New ZealandWho Can Enroll?

No prior QFD experience is required to enroll; the course is open to all working professionals in the New Zealand
Basic familiarity with product development, quality management, or customer requirements analysis is helpful but not mandatory
Professionals from product development, manufacturing, quality, marketing, and R&D backgrounds are well suited for this training
Quality managers, engineers, and analysts involved in product design, process improvement, or customer satisfaction programs will benefit directly
Anyone seeking to strengthen customer-driven design, requirements analysis, and quality prioritization skills in the New Zealand will benefit from this program

The Real-World Payoff of QFD SkillsFor Professionals and Teams

For Individuals

Quality Function Deployment training helps product and quality professionals design products and services that customers actually want. You learn to capture the Voice of the Customer, translate it into engineering characteristics, and make design trade-offs visible and evidence-based. Whether you design physical products, improve manufacturing quality, or shape services, QFD gives you a repeatable method to connect real customer needs to real design decisions.

If you want to move from intuition-based design to customer-driven, traceable specifications, this programme gives you the House of Quality skills to do it. You leave able to run a QFD workshop and build a matrix for one of your own products or services.

Turn vague customer feedback into clear, measurable design requirements
Build and interpret a full House of Quality matrix with confidence
Prioritise design effort on the characteristics that drive customer satisfaction
Spot and resolve design conflicts early using the correlation roof
Apply QFD within Design for Six Sigma and DMAIC projects
Cascade customer needs from product planning through to production controls
Cut costly late design changes and rework
Strengthen your value in New Zealand product and quality teams

For Organizations

Quality Function Deployment group training equips cross-functional product, engineering and quality teams to design quality in from the start. Delivered onsite or live online, it brings designers, engineers, quality and marketing together to build a shared House of Quality method. For New Zealand manufacturers and service organisations under pressure to innovate efficiently, QFD turns scattered customer insight into disciplined design decisions.

When teams build a House of Quality for one of their own products during the session, the training delivers value on the same day. Your organisation gains a common language for prioritisation, trade-offs and customer-driven design.

Standardise how teams translate customer requirements into specifications
Reduce design iterations, rework and warranty costs
Bring products to market faster with fewer late-stage changes
Align cross-functional teams around one customer-driven design method
Strengthen APQP, DFSS and new product development capability
Create a documented, auditable link from customer need to production control
Improve first-time-right design across product and service lines
Build in-house QFD facilitation capability

Where QFD Skills Take Your Career in New ZealandRoles, Demand and Pay

QFD skills are valued wherever New Zealand teams design and improve products and services, from Auckland medical technology firms to dairy and food processors, appliance makers and aerospace suppliers. Professionals who can translate customer needs into design specifications move into product design, quality engineering, continuous improvement and product management roles. With manufacturing leading economic growth in 2026, employers want people who can build quality in from the start, which is exactly what Quality Function Deployment training develops.

NZ$100k

Average Quality Engineer salary, NZ

per year, Glassdoor and SEEK 2026

NZ$102k

Continuous Improvement Engineer salary, NZ

average, SalaryExpert 2026

220,000+

Manufacturing employment, NZ

people employed, Stats NZ 2026

1.9%

Manufacturing GDP growth

March 2026 quarter, Stats NZ

SECTORS HIRING

—Dairy and Food Processing
—Medical Devices and Healthcare Technology
—Advanced Manufacturing and Electronics
—Aerospace and Aviation
—Consumer Goods and Appliances
—Software and Technology Products

GROWTH TRENDS

—Manufacturing the biggest driver of GDP growth in early 2026
—High-value MedTech and food-tech expanding product pipelines
—Automation investment lifting demand for design-for-quality skills
—Exporters competing on product quality and customer fit
—Lean and continuous improvement embedded across manufacturers
—Growing focus on customer-driven new product development

Sources: SEEK, Glassdoor, PayScale, SalaryExpert (New Zealand) 2026; Stats NZ manufacturing data 2026.

Designation

Quality Function Deployment Professionals in New Zealand : Salary Insights and Trends

Hiring Companies in New Zealand

NZ$74K

Min

NZ$100K

Average

NZ$134K

Max

Glassdoor · SEEK · SalaryExpert (New Zealand) 2026

FonterraFisher & Paykel HealthcareSilver Fern FarmsSynlait

Source: Fonterra · Fisher & Paykel Healthcare · Silver Fern Farms · Synlait

Why QFD Skills Are in Demand Across New Zealand Industry

Design-Led Export Competition

New Zealand exporters compete on quality and customer fit in distant markets. QFD gives teams a disciplined way to design products around what customers genuinely value.

QFD builds customer-driven design skills

High-Value MedTech and Food-Tech Growth

Medical device and food-technology firms are scaling complex product pipelines. QFD turns patient, clinician and customer needs into measurable design and process targets.

QFD translates customer needs into design targets

Costly Late Design Changes

Late-stage rework and warranty costs erode margins in manufacturing. QFD exposes design conflicts early through the House of Quality, cutting expensive iterations.

QFD surfaces design conflicts early

Automation and Advanced Manufacturing

As manufacturers invest in automation, design-for-quality skills are scarce. QFD connects customer requirements to part characteristics and process controls at scale.

QFD links requirements to process controls

Voice of the Customer Gaps

Customer insight is often lost between marketing and engineering. QFD makes the Voice of the Customer visible and traceable through every design decision.

QFD makes the customer voice traceable

Lean and Continuous Improvement Maturity

New Zealand manufacturers embed lean and Six Sigma, yet many lack a structured design tool. QFD complements DFSS and DMAIC by designing quality in from the start.

QFD complements DFSS and DMAIC

Sources: Stats NZ manufacturing data 2026; SEEK, Glassdoor (New Zealand) 2026.

QFD is a practical, immediately usable skill for anyone who designs products, services or processes. Build the House of Quality method and start designing quality in from day one.

Your New Zealand Design Transformation

How QFD Changes the Way You Work

Before and After the Training

New Zealand's manufacturers and product teams are under pressure to innovate faster and compete on quality. Employers increasingly value people who can design customer needs into products from the start. Here is what changes once you can run QFD.

Today

Design decisions hard to justify to customers and leadership

After QFD

Evidence-based design rationale backed by the House of Quality

Today

Design decisions hard to justify to customers and leadership

Today

Overlooked for design-for-quality and continuous improvement roles

After QFD

Ready for product design, quality and improvement roles NZ manufacturers are hiring for

Today

Overlooked for design-for-quality and continuous improvement roles

Today

Skills tied to one product or one process

After QFD

A transferable method that works across products, services and sectors

Today

Skills tied to one product or one process

You master QFD

Before

Customer feedback gets lost between marketing and engineering

Now you can

A structured method to capture and trace the Voice of the Customer

Before

Customer feedback gets lost between marketing and engineering

Before

Design priorities set by opinion and the loudest voice in the room

Now you can

Design effort focused on what measurably drives customer satisfaction

Before

Design priorities set by opinion and the loudest voice in the room

Before

Design conflicts surface late in expensive prototypes

Now you can

Trade-offs made visible early through the correlation roof

Before

Design conflicts surface late in expensive prototypes

Before

Customer needs disconnected from how the product is built

Now you can

A traceable link from customer requirement to production control

Before

Customer needs disconnected from how the product is built

"In competitive export markets, the teams that win are the ones that design what customers actually need, not what engineers assume they want."

Join 50,000+ professionals who trained with Invensis Learning and put customer-driven design to work.

Sources: SEEK, Glassdoor, SalaryExpert (New Zealand) 2026.

Module 1: QFD Introduction

Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Module 2: Pre-Planning a QFD Project

Defining project scope, objectives, and completion criteria for a QFD initiative
Assembling the cross-functional QFD team and assigning roles and responsibilities
Gathering Voice of the Market data and establishing documentation requirements

Module 3: Voice of the Customer

Understanding the three quality levels from the Kano Model: basic, performance, and excitement
Methods for collecting customer information including interviews, surveys, and observation
Translating raw customer input into structured, actionable customer requirement statements

Module 4: Needs vs. Features

Distinguishing between what customers need and how products or processes can deliver those needs
Understanding abstraction levels and how to move from customer language to technical descriptors
Translating customer needs into measurable performance characteristics for the QFD matrix

Module 5: Calculating a QFD Matrix

Understanding the whats versus hows framework and its role in QFD matrix structure
Building the relationship matrix and applying weighting scales to prioritize design requirements
Completing Phase I QFD calculations to generate a ranked set of technical design targets

Module 6: Rooms in the House of Quality

Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
Building each room of the House of Quality step by step and understanding its role
Evaluating and interpreting completed House of Quality matrices for design decision-making

Module 7: Beyond the House of Quality

Applying the Phase II product design matrix to translate technical requirements into component characteristics
Building Phase III process design matrices and Phase IV production planning matrices
Connecting the four-phase QFD cascade to ensure design intent flows through to production

Module 8: Affinity Diagrams

Creating affinity diagrams to organise large volumes of customer requirements into logical groups
Facilitating team-based affinity sessions to build shared understanding of customer needs
Using affinity diagrams as input to the QFD matrix planning process

Module 9: Tree Diagrams

Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
Using tree diagrams to connect customer needs to measurable technical attributes
Integrating tree diagrams with the QFD matrix to improve requirement traceability

Module 10: Cause-and-Effect Diagrams

Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

Module 11: Flowcharts

Creating process flowcharts to document and visualize product development and quality workflows
Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
Integrating flowcharts with QFD planning to align process steps with customer requirements

Course Curriculumof the Quality Function Deployment Training

The online Quality Function Deployment training course curriculum in the New Zealand is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

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Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

Module 1: QFD Introduction

Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

100% Secure and Safe download

The QFD Skills You Will BuildPractical House of Quality Capability

This Quality Function Deployment training builds hands-on skill in capturing the Voice of the Customer, constructing the House of Quality, and cascading customer requirements through the full four-phase QFD system. By the end, you can build and interpret a QFD matrix for one of your own products or services.

Capture the Voice of the Customer

Skills covered in QFD training start here: collect, organise and prioritise customer needs using interviews, observation, affinity diagrams and the Kano model, so your design is grounded in what customers truly value.

Build the House of Quality

Construct the full House of Quality matrix step by step, from customer requirements and engineering characteristics to the relationship matrix, competitive benchmarking and engineering targets.

Resolve Design Trade-Offs

Use the correlation roof to see where improving one engineering characteristic hurts another, and make deliberate, evidence-based trade-off decisions before costly prototyping.

Prioritise with Column Importance

Calculate absolute and relative technical importance to identify the vital few engineering characteristics that drive customer satisfaction, and focus design effort where it counts.

Cascade QFD Through Four Phases

Translate customer requirements from product planning into parts deployment, process planning and production controls, creating full traceability from need to production.

Apply QFD in Six Sigma and Services

Use QFD within Design for Six Sigma (the DMADV Measure phase) and DMAIC (the Define phase), and extend the House of Quality to healthcare, financial services, software and service design.

Who Should TakeQuality Function Deployment Training in New Zealand?

R&D Personnel

Project Managers

Service Team Leaders

Design and Process Engineers

Manufacturing Engineers and Managers

Quality Personnel and Consultants

Marketing and Sales Professionals

Product Development Personnel

Who Can Take This Certification Training

Quality Function Deployment Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

Quality Function Deployment Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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Quality Function Deployment Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

NZD 740

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

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Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Quality Function Deployment Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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Quality Function Deployment Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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Quality Function Deployment Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning for QFD Training in New ZealandExpert-Led and Flexible

Invensis Learning delivers practical Quality Function Deployment training for professionals and teams across New Zealand who want to design quality into their products and services. Our programmes combine experienced, industry-practitioner trainers, hands-on House of Quality exercises, and flexible delivery that fits working schedules. Whether you enrol as an individual or arrange training for a cross-functional team, you get an ISO-certified Quality Function Deployment training company in New Zealand focused on real-world application, not just theory.

Experienced trainers with real product development and quality expertise
Hands-on House of Quality construction throughout the session
Flexible formats: live online, classroom and onsite corporate training
ISO 9001:2015 certified training provider
Practical, tool-focused learning you can apply the next day
Course completion certificate from Invensis Learning
Dedicated learner support before, during and after training
Delivered for teams across New Zealand and worldwide

1-to-1

Doubt-Clearing Sessions

60+

Global Course Portfolio

100+

Countries Served

ISO 9001

Quality Management

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

Quality Function Deployment Training Locations in New ZealandAll our classroom training is now available online at your convenience

Quality Function Deployment in New Zealand

Blanket Bay, 4191 Glenorchy-Queenstown Road, Glenorchy 9372, New Zealand

Quality Function Deployment in New Zealand

Rosewood Matakauri, 569 Glenorchy-Queenstown Road, Closeburn 9371, New Zealand

Quality Function Deployment in New Zealand

Blanket Bay, 4191 Glenorchy-Queenstown Road, Glenorchy 9372, New Zealand

Quality Function Deployment in New Zealand

Rosewood Matakauri, 569 Glenorchy-Queenstown Road, Closeburn 9371, New Zealand

Corporate QFD Training for Your TeamDesign Quality in, Together

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Tailored QFD training for product, engineering and quality teams
Delivered onsite, live online or in a blended format
Build a House of Quality for one of your own real products
Schedules aligned to your team's availability
Industry-relevant examples for manufacturing and services
Dedicated coordination and learner support
Scalable delivery for teams across New Zealand

What Our Learners Say

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QFD Made Sense at Last

"The House of Quality exercises finally made QFD click for me. I ran my first Voice of the Customer workshop the week after and mapped our product requirements straight into engineering targets."

Emma Whitfield

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Immediately Useful on the Job

"Practical and hands-on from start to finish. I now use the correlation roof to catch design conflicts before we prototype, which has already saved us rework on a live project."

Liam Ngata

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Changed How We Prioritise

"A clear, well-paced day. The Kano model and affinity diagram sections changed how our team prioritises customer needs and how we frame requirements."

Sophie Anderson

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Real Value from Day One

"We booked the onsite session for our new product development team. Building a House of Quality for one of our own products delivered value on the same day."

James Thornton

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A Shared Design Language

"The training gave our engineering and quality teams a shared language for translating customer needs into design targets. Our design reviews are far more focused now."

Aroha Williams

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4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Frequently Asked QuestionsHere's everything you may ask...

Quality Function Deployment is a structured, customer-driven method for translating the Voice of the Customer into specific technical and engineering characteristics across product and service development. Its main tool is the House of Quality matrix. QFD was developed in Japan by Yoji Akao and Shigeru Mizuno and first applied at Mitsubishi's Kobe Shipyard in 1972.

General

What is Quality Function Deployment (QFD)?

Is QFD training worth it for professionals in New Zealand?

Yes. QFD skills are valued across New Zealand's manufacturing, medical technology, food processing and product design sectors, where employers want people who can design quality in from the start. You gain a practical, immediately usable method for connecting customer needs to design decisions.

Who should attend this QFD course?

The training suits product designers and design engineers, quality engineers, product managers, marketing and R&D professionals, and Six Sigma Green and Black Belt practitioners. Anyone who translates customer requirements into product or service specifications will benefit.

Do I need prior experience to take QFD training?

No. There are no formal prerequisites. The course introduces QFD and the House of Quality from first principles. Familiarity with product development or quality management is helpful but not required.

What is the House of Quality?

The House of Quality is the central QFD planning matrix, named for its house-like shape. It links customer requirements to engineering characteristics, rates the strength of each relationship, benchmarks against competitors, maps trade-offs in the correlation roof, and sets measurable engineering targets.

Pricing

How much does QFD training cost in New Zealand?

Pricing varies by delivery mode (live online, classroom or corporate onsite), group size and schedule, so the fee is available on request. Request a quote from a learning advisor to get current New Zealand pricing for your preferred format.

What is included in the course fee?

The fee typically includes expert-led instruction across all six QFD modules, hands-on House of Quality exercises, course materials and templates, and a course completion certificate from Invensis Learning. Ask about the exact inclusions for your chosen format.

Do you offer group or corporate pricing?

Yes. Corporate group training is available with schedules and content tailored to your team, and volume-based pricing for organisations. Contact us for a tailored group quote.

Are there savings for booking a full team?

Group and corporate bookings are quoted on team size and delivery format. Booking a cross-functional team together is often the most cost-effective option and is ideal for QFD, since the House of Quality is built as a team. Ask about group rates.

How do I pay and are instalments available?

We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the payment option that suits you.

Assessment

Is there an exam for QFD training?

No. Quality Function Deployment training is a non-certification course with no examination. Learning is reinforced through hands-on House of Quality construction exercises, case studies and team discussion during the programme.

Do I receive a certificate after the course?

Yes. Participants receive a course completion record from Invensis Learning after completing the one-day programme. The training builds practical QFD skills that are immediately applicable, with no external credential or renewal to maintain.

How is learning assessed on the course?

There is no formal assessment. Instead, you apply what you learn through practical activities, building and interpreting a House of Quality from a realistic product or service scenario, so you can use the method at work straight away.

Will I be able to build a House of Quality after training?

Yes. By the end of the course you can capture the Voice of the Customer, construct a full House of Quality, calculate column importance, resolve design conflicts, and cascade QFD through parts, process and production planning.

Does QFD training support Six Sigma work?

Yes. QFD is a core tool in Design for Six Sigma (the DMADV Measure phase) and in DMAIC (the Define phase) for translating the Voice of the Customer into CTQs. The course shows how to apply QFD within both.

Course Content

What topics does the QFD course cover?

The one-day programme covers QFD principles and origins, Voice of the Customer capture (interviews, affinity diagram, Kano model), full House of Quality construction, interpreting the matrix, the four-phase QFD cascade, and QFD in DFSS, DMAIC and service design.

How long is the QFD training?

The course is delivered in one day (8 hours), or as two extended half-days totalling 8 hours. It covers all six QFD modules with concept explanations, real-world examples and hands-on House of Quality exercises throughout.

What is the Voice of the Customer in QFD?

The Voice of the Customer is the full set of customer needs, wants and expectations a product or service must satisfy. In QFD it forms the WHATs on the left of the House of Quality. The course teaches how to capture, structure and prioritise it using affinity diagrams and the Kano model.

Does the course cover service and software design?

Yes. While QFD began in manufacturing, the course covers applying it to services such as healthcare and financial services, and to software, alongside product development. The House of Quality works wherever customer requirements must become design specifications.

What are the four phases of QFD?

The four-phase QFD system cascades customer requirements through Product Planning (the House of Quality), Parts Deployment, Process Planning, and Production Planning, creating traceability from every customer need to the controls that deliver it in production.

Enrollment

How do I enrol in QFD training?

You can enrol through the Invensis Learning website. Choose your preferred format, complete your booking, and you receive access to schedules, course materials and learning resources. Talk to a learning advisor if you need help choosing.

What delivery formats are available?

The course is available as live online (virtual instructor-led) training, in-person classroom training, and corporate onsite delivery. Choose the format that best fits your schedule and team. See upcoming schedules to get started.

Can the course be delivered onsite for my organisation?

Yes. Corporate onsite delivery lets a cross-functional team train together and build a House of Quality for one of your own products or services, creating immediate value. Contact us to arrange an onsite session in New Zealand.

When are the next QFD sessions in New Zealand?

New sessions run regularly across live online and classroom formats. For current New Zealand dates and to reserve a place, view upcoming schedules or speak with a learning advisor.