ITIL 5 Foundation Certification Training in Netherlands

From Study to Certified

Master modern digital service management with instructor-led ITIL Version 5 Foundation certification training built for IT and business professionals across the Netherlands. Aligned to the current ITIL 5 (Version 5.0) syllabus from AXELOS and PeopleCert, this accredited programme prepares you to pass the Foundation exam and apply the ITIL Value System in Dutch banking, tech and public-sector teams.

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Build Modern IT Service Skills with ITIL 5 in Netherlands

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What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, published by AXELOS and examined by PeopleCert. It introduces the ITIL Value System, digital product and service management, and the practices that help organisations co-create and continually improve value. ITIL 5 Foundation certification training in the Netherlands gives IT and business professionals a modern, digital-era grounding in service management.

ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, adding an explicit focus on the product and service lifecycle and a dedicated topic on Value Stream Mapping and Management. With no formal prerequisites, the credential is open to service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners across Dutch employers.

As banks, telecoms and semiconductor firms in the Netherlands accelerate digital transformation, employers increasingly value professionals who can connect delivery to strategy. Start your ITIL 5 journey with Invensis Learning and earn a globally recognised credential that travels across sectors.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Netherlands designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Netherlands
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Netherlands

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Netherlands
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Netherlands
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in NetherlandsDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from ITIL 5 Foundation TrainingReal Value for Your Career and Team

For Individuals

ITIL 5 Foundation training helps IT and business professionals gain the current-edition service management knowledge employers now expect. The credential suits service desk staff, IT operations professionals, digital product managers and career changers who want a modern entry point. Whether you are new to ITIL or updating from ITIL 4, the programme builds practical, digital-era capability grounded in the Version 5.0 syllabus.

If you want a recognised route into service management, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the product and service lifecycle, and structured exam readiness that support real career growth across the Netherlands.

Earn a globally recognised, current-edition ITIL credential from AXELOS and PeopleCert
Master the ITIL Value System and digital product and service management
Qualify for roles from service desk analyst to IT service and delivery manager
Prepare confidently for the 40-question, 60-minute closed-book Foundation exam
Apply the seven guiding principles and continual improvement at work
Stand out to Dutch banking, tech and public-sector employers hiring ITSM talent
Build a foundation for higher ITIL 5 qualifications

For Organizations

ITIL 5 Foundation group training helps organisations build consistent service management capability by giving teams a shared framework and vocabulary. The training can be delivered for service desks, operations teams, PMOs or digital product groups. For employers connecting delivery to value, it provides a scalable, flexible way to raise ITSM maturity across the business.

If your teams manage a growing set of digital products and services, ITIL 5 Foundation training creates a common approach to value co-creation, governance and continual improvement, so practice becomes repeatable rather than person-dependent.

Standardise service management practice across IT and digital teams
Align digital products and services to value and business outcomes
Improve incident, problem and change practices with a shared language
Reduce value leakage through Value Stream Mapping and Management
Upskill whole teams with flexible onsite or live virtual delivery
Support continual improvement and digital transformation goals
Build in-house ITSM capability certified to the latest ITIL edition

ITIL V5 Foundation Exam Format in NetherlandsWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Netherlands

The total cost of getting ITIL V5 Foundation certified in Netherlands includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Netherlands delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Netherlands is EUR 1630

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

ITIL 5 Career Scope in the NetherlandsRoles, Demand and Earnings

ITIL is the world's most widely adopted service management framework, and current-edition ITIL 5 knowledge is increasingly sought after across the Netherlands. Dutch banks, semiconductor and technology firms, telecoms, consultancies and public-sector bodies all run digital products and services that need structured service management. Demand spans the career ladder, from service desk analyst to incident, problem, service and IT operations manager, and here is what the market is telling us right now.

€72,000

Average IT Service Manager salary, Netherlands

per year, PayScale 2026

€79,000

IT Service Delivery Manager salary, Amsterdam

average, Glassdoor 2026

€92,000

IT Operations Manager salary, Netherlands

average, SalaryExpert 2026

1,280+

Incident management roles listed, Netherlands

Glassdoor 2026

SECTORS HIRING

—Banking and Financial Services (ING, ABN AMRO, Rabobank)
—Technology and Semiconductors (ASML, Philips)
—Telecommunications (KPN, VodafoneZiggo)
—IT and Digital Consulting (Capgemini, Atos, Accenture)
—Government and Public Sector
—Logistics, Retail and Energy (Ahold Delhaize, Shell)

GROWTH TRENDS

—Dutch banks transforming into technology-led organisations
—Cloud migration and AI adoption raising ITSM demand
—Semiconductor supply-chain growth in the Brainport region
—Shortage of current-edition ITIL and ITSM talent
—DevOps and Agile teams integrating ITIL practices
—Public-sector digital transformation programmes scaling

Sources: Glassdoor, PayScale, SalaryExpert, Robert Half (Netherlands) 2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Netherlands : Salary Insights and Trends

Hiring Companies in Netherlands

€30K

Min

€40K

Average

€48K

Max

PayScale · Glassdoor (Netherlands) 2026

INGKPNCapgeminiPhilips

Source: ING · KPN · Capgemini · Philips

Market Forces Driving ITIL 5 Demand in the Netherlands

Legacy-To-Digital Transformation

Dutch banks such as ING, ABN AMRO and Rabobank are becoming technology-led organisations, and they need people who can manage digital products and services, not just legacy IT.

ITIL 5 builds digital product and service skills

ITSM Talent Shortage

Employers across the Netherlands report a shortage of current-edition service management talent, making certified ITIL 5 professionals rare and valuable in a competitive hiring market.

ITIL 5 certified professionals stand out

Value Leakage in Delivery

Complex delivery pipelines create waste and delays. Value Stream Mapping and Management, a dedicated ITIL 5 topic, helps teams make work visible and improve flow and outcomes.

ITIL 5 builds value stream skills

Cloud and AI at Scale

As cloud migration and AI adoption accelerate across Dutch enterprises, teams need the ITIL Value System and continual improvement to keep fast-changing services reliable.

ITIL 5 builds continual improvement skills

Governance and Compliance Pressure

Financial and public-sector organisations face rising governance and compliance demands. ITIL 5 practices give teams consistent, auditable ways of working across the service lifecycle.

ITIL 5 builds governance and practice skills

Fragmented Ways of Working

DevOps, Agile and support teams often work in silos. ITIL 5's guiding principles and four dimensions give organisations a shared language to align people, processes and technology.

ITIL 5 creates a shared service language

Sources: Robert Half, Glassdoor, PayScale (Netherlands) 2026; industry digital-transformation reporting.

ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for Dutch IT and digital teams. Join professionals who turn digital products and services into reliable value. Start your journey today.

Your Netherlands Career Transformation

Your Path from Today to ITIL 5 Certified

See the Difference the Credential Makes

The Dutch IT market is expanding with digital transformation, cloud adoption and semiconductor-sector growth, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

Today

Service desk and support pay caps your earning potential

After ITIL 5

IT service manager roles in the Netherlands average around €72,000, with operations leadership reaching higher

Today

Service desk and support pay caps your earning potential

Today

Overlooked for ITSM roles that ask for current-edition ITIL

After ITIL 5

Eligible for incident, problem, service and delivery manager roles across Dutch employers

Today

Overlooked for ITSM roles that ask for current-edition ITIL

Today

Strong on daily tasks, light on service management frameworks

After ITIL 5

Fluent in the ITIL Value System and the product and service lifecycle

Today

Strong on daily tasks, light on service management frameworks

You earn your ITIL 5 Foundation

Before

Skills tied to tools and tickets, not a recognised framework

Now you have

A current-edition ITIL credential from AXELOS and PeopleCert

Before

Skills tied to tools and tickets, not a recognised framework

Before

No structured route into service management leadership

Now you have

A clear path from service desk to IT service and delivery manager roles

Before

No structured route into service management leadership

Before

Limited grasp of value, governance and continual improvement

Now you have

Command of the seven guiding principles and continual improvement

Before

Limited grasp of value, governance and continual improvement

Before

Recognition that fades when you switch sector or employer

Now you have

A globally recognised credential valued across sectors and borders

Before

Recognition that fades when you switch sector or employer

"The gap between running IT tasks and managing digital services is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Glassdoor, PayScale, SalaryExpert (Netherlands) 2026.

How to Get ITIL V5 Founfdation Certified in NetherlandsStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Netherlands is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build with ITIL 5 FoundationCapabilities Mapped to the ITIL 5 Syllabus

This ITIL 5 Foundation programme covers all nine topic areas of the official Version 5.0 syllabus, from digital service concepts to value stream management. By the end, you can apply the ITIL Value System, work with the product and service lifecycle, and prepare for the Foundation exam.

Digital Product and Service Management

You will learn how modern digital products and services create value across their lifecycle, how they differ from traditional IT services, and why continual improvement is foundational to ITIL 5.

Value Co-Creation and Sustainability

Understand how value is co-created with consumers and stakeholders, and how to weigh outcomes, costs, risks, experience and sustainability when designing and delivering services.

The Four Dimensions of Service Management

Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape them.

The ITIL Value System

See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

The Seven ITIL Guiding Principles

Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

The Product and Service Lifecycle

Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

ITIL Management Practices and Continual Improvement

Explore the role of ITIL management practices and official practice guides, and apply the continual improvement model to support long-term organisational success.

Value Stream Mapping and Management

Learn to identify, map and manage value streams to improve flow, visibility and outcomes, making work visible and reducing waste across digital products and services.

Who Should TakeITIL V5 Foundation Certification Training in Netherlands?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

EUR 1630

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning for ITIL 5Accredited, Expert-Led, Flexible

Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current-edition service management skills. As a PeopleCert Accredited Training Organization, we combine accredited trainers, courseware aligned to the AXELOS Version 5.0 syllabus, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in the Netherlands, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
PeopleCert-accredited, experienced trainers with real ITSM expertise
Live virtual, classroom and corporate delivery to fit your schedule
Courseware aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus
Practice questions and mock exams to build Foundation exam readiness
ISO 9001:2015 and ISO 27001:2022 certified training operations
Dedicated learner support before, during and after training
Trusted by professionals and teams across the Netherlands and worldwide

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in NetherlandsAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Netherlands

Lauswolt, Van Harinxma Weg 10, 9244 CJ Beetsterzwaag

ITIL Version 5 Foundation in Netherlands

Hotel van Oranje, Kon. Wilhelmina Boulevard 20, 2202 GV Noordwijk

ITIL Version 5 Foundation in Netherlands

Lauswolt, Van Harinxma Weg 10, 9244 CJ Beetsterzwaag

ITIL Version 5 Foundation in Netherlands

Hotel van Oranje, Kon. Wilhelmina Boulevard 20, 2202 GV Noordwijk

Corporate ITIL 5 Training for TeamsUpskill Your Whole Team

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Tailored ITIL 5 Foundation training for IT and digital teams
Onsite, live virtual or hybrid delivery across the Netherlands
Standardise service management practice with a shared language
PeopleCert-accredited trainers with real-world ITSM experience
Flexible schedules aligned to your team's availability
Volume pricing and dedicated coordination for group training
Progress tracking and Foundation exam readiness reporting

What Our Learners Say

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Cleared the Foundation Exam with Confidence

"The ITIL 5 Foundation course made the Value System and the product and service lifecycle genuinely clear. The trainer used real service examples, and the mock questions had me ready for the closed-book exam. I passed on my first attempt."

Sander de Vries

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Practical and Easy to Apply at Work

"As a service desk analyst, I wanted a modern grounding in ITIL. The guiding principles and continual improvement model are now part of how I work every day. The live virtual sessions fit around my shifts perfectly."

Fleur Bakker

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The Right Step for My Next Role

"I was moving from support into an incident management role and needed the current ITIL edition on my CV. The Value Stream Mapping topic was new to me and really useful. Well-structured content and responsive trainers."

Daan Jansen

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A Shared Framework Across Our Team

"We trained our service delivery team on ITIL 5 Foundation to standardise how we manage digital services. The shared language across incident, problem and change practices has already improved how the team collaborates."

Anouk Visser

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Reliable Partner for Corporate Training

"Invensis Learning delivered onsite ITIL 5 Foundation training for a group of our engineers. Scheduling was flexible, the trainer tailored examples to our environment, and the reporting helped us track exam readiness. A smooth corporate experience."

Thomas Meijer

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

General

What is the ITIL 5 Foundation certification?

Who should take ITIL 5 Foundation training?

ITIL 5 Foundation suits IT and business professionals at any stage, including service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners. There are no formal prerequisites, so it is open to anyone who wants a modern grounding in service management.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structural element, and adds Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System.

Is ITIL 5 Foundation recognised in the Netherlands?

Yes. ITIL is the world's most widely adopted service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is recognised by Dutch employers across banking, technology, telecoms, consulting and the public sector.

Is the ITIL 5 Foundation certification worth it?

Yes. It gives you current-edition, globally recognised service management knowledge that Dutch employers increasingly value. It supports roles from service desk analyst to IT service and delivery manager, where salaries in the Netherlands commonly range from around €40,000 to €92,000 depending on the role.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To maintain it, you renew by earning 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify the current renewal options at peoplecert.org.

Pricing

How much does ITIL 5 Foundation training cost in the Netherlands?

Training fees vary by delivery format and whether the exam voucher is bundled, so pricing is available on request. Contact a learning advisor for a current quote for live virtual, classroom or corporate ITIL 5 Foundation training in the Netherlands.

What is included in the ITIL 5 Foundation course fee?

The training fee typically includes ITIL 5 aligned courseware, practice questions, mock exams, case studies, and dedicated learner support. Many packages also include the PeopleCert ITIL 5 Foundation exam voucher. Ask your advisor to confirm the inclusions for your chosen plan.

Is the exam fee included in the training price?

It depends on the package you choose. Many ITIL 5 Foundation bundles include the PeopleCert exam voucher, while others price training and exam separately. Confirm with a learning advisor when you request a quote.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and digital groups. Ask about corporate or group pricing for your team in the Netherlands.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the official ITIL 5 (Version 5.0) syllabus. It covers nine topic areas, from digital product and service management concepts to value stream management.

How many questions are on the exam and how long is it?

The exam has 40 questions and lasts 60 minutes (one hour). It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

What is the passing score for ITIL 5 Foundation?

The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Our practice questions and mock exams are designed to build your confidence across all nine topic areas.

Are there prerequisites for the ITIL 5 Foundation exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

Where can I take the ITIL 5 Foundation exam?

You can take the exam online from home or the office via PeopleCert's OnVUE online proctoring, which is available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

Course Content

What topics does ITIL 5 Foundation cover?

The course covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

Do I need prior experience or ITIL 4 to take this course?

No prior experience or ITIL 4 is needed. ITIL 5 Foundation is beginner-friendly and starts from core concepts, so newcomers and experienced IT staff alike can follow it. The trainer-led sessions and practice materials support you throughout.

What learning materials are provided?

You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams. These materials map to the official Version 5.0 syllabus and help you connect concepts to real service delivery scenarios.

Are practice exams included?

Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the 40-question, 60-minute, closed-book format, so you can identify weak areas and build exam readiness before test day.

Is the courseware aligned to the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition examined by PeopleCert, so you study the most up-to-date service management framework.

Enrollment

How do I enrol in ITIL 5 Foundation training?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. You can also talk to a learning advisor to pick the right batch.

What training formats are available?

We offer live virtual (online) instructor-led training, onsite classroom training, and customised corporate group training. You can choose the format that best fits your schedule and learning style across the Netherlands.

How soon can I start ITIL 5 Foundation training?

New batches run regularly in live virtual and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available ITIL 5 Foundation cohort that suits you.

Can I reschedule or transfer my batch?

Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include an attend-twice option. Contact support to arrange this before your session.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in NetherlandsWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

ITIL 5 Career Scope in the NetherlandsRoles, Demand and Earnings

ITIL 5 Foundation Certification Training in Netherlands

What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern IT Service Management

What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in NetherlandsDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from ITIL 5 Foundation TrainingReal Value for Your Career and Team

ITIL V5 Foundation Exam Format in NetherlandsWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Netherlands

ITIL 5 Career Scope in the NetherlandsRoles, Demand and Earnings

SECTORS HIRING

GROWTH TRENDS

Market Forces Driving ITIL 5 Demand in the Netherlands

Legacy-To-Digital Transformation

ITSM Talent Shortage

Value Leakage in Delivery

Cloud and AI at Scale

Governance and Compliance Pressure

Fragmented Ways of Working

Your Path from Today to ITIL 5 Certified

See the Difference the Credential Makes

How to Get ITIL V5 Founfdation Certified in NetherlandsStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build with ITIL 5 FoundationCapabilities Mapped to the ITIL 5 Syllabus

Digital Product and Service Management

Value Co-Creation and Sustainability

The Four Dimensions of Service Management

The ITIL Value System

The Seven ITIL Guiding Principles

The Product and Service Lifecycle

ITIL Management Practices and Continual Improvement

Value Stream Mapping and Management

Who Should TakeITIL V5 Foundation Certification Training in Netherlands?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning for ITIL 5Accredited, Expert-Led, Flexible

ITIL Version 5 Foundation Training Locations in NetherlandsAll our classroom training is now available online at your convenience

Corporate ITIL 5 Training for TeamsUpskill Your Whole Team

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