Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?UntitledYour Entry into Digital Service Management

    Invensis Learning's ITIL 5 Foundation certification training in Utrecht prepares IT and business professionals to master modern digital product and service management. ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, introducing the ITIL Value System, value co-creation, and the practices that help organisations create, deliver and continually improve value in the digital era. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on the product and service lifecycle, Value Stream Mapping and Management, and sustainability. The Version 5.0 syllabus spans nine topic areas at knowledge and comprehension level, so you leave with a working understanding of how value flows through a modern digital organisation. Delivered in live virtual and corporate formats, the training suits service desk analysts, IT operations staff, digital product owners, and DevOps and Agile practitioners across Utrecht's banking, insurance, healthcare and public-sector employers. You gain aligned courseware, mock exams and first-attempt guidance to move from learning to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Utrecht, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?Your Entry into Digital Service Management

    Invensis Learning's ITIL 5 Foundation certification training in Utrecht prepares IT and business professionals to master modern digital product and service management. ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, introducing the ITIL Value System, value co-creation, and the practices that help organisations create, deliver and continually improve value in the digital era.

    ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on the product and service lifecycle, Value Stream Mapping and Management, and sustainability. The Version 5.0 syllabus spans nine topic areas at knowledge and comprehension level, so you leave with a working understanding of how value flows through a modern digital organisation.

    Delivered in live virtual and corporate formats, the training suits service desk analysts, IT operations staff, digital product owners, and DevOps and Agile practitioners across Utrecht's banking, insurance, healthcare and public-sector employers. You gain aligned courseware, mock exams and first-attempt guidance to move from learning to certified with a clear, supported path.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Utrecht, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Utrecht designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Utrecht
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Utrecht

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Utrecht
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Utrecht
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in UtrechtDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    BenefitsOf Getting ITIL 5 Certified in Utrecht

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you convert practical IT experience into a recognised, current-edition qualification. The programme suits professionals new to ITIL as well as ITIL 4 holders who want to understand the shift to digital product and service management. Whether you support a service desk, manage incidents and changes, own a digital product, or work in DevOps or Agile delivery, ITIL 5 gives you a shared framework for creating and improving value across the lifecycle.

    If you want to advance or switch into IT service management in Utrecht, ITIL 5 Foundation is a clear first step. You gain framework knowledge, exam readiness and a credential that employers in banking, insurance, healthcare and the public sector value.

    • Earn the current-edition ITIL 5 credential recognised by employers across the Netherlands and worldwide
    • Stand out for service desk, incident, change and service delivery roles in Utrecht
    • Speak the modern language of digital product and service management with confidence
    • Move beyond ITIL 4 with an explicit focus on the product and service lifecycle and value streams
    • Build a foundation for higher ITIL 5 qualifications and long-term career growth
    • Apply the seven guiding principles and the ITIL Value System to real work situations
    • Boost your earning potential in a market short of certified service management talent
    • Gain a portable, globally trusted qualification that travels across sectors and regions
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build modern service management capability by equipping teams with a common framework for digital products and services. It can be delivered for IT departments, service desks, operations groups and product teams. For organisations modernising IT operations and moving toward value-led delivery, this training provides a scalable, flexible way to upskill people around one shared standard.

    If your teams struggle to connect IT delivery to business value, ITIL 5 group training creates a common vocabulary for value streams, practices and continual improvement, so people across the organisation work to the same modern standard.

    • Builds a consistent digital service management language across teams
    • Aligns IT delivery to value co-creation and measurable business outcomes
    • Improves flow and visibility through Value Stream Mapping and Management
    • Embeds continual improvement as a shared, everyday discipline
    • Supports transitions from ITIL 4 to the current ITIL 5 framework
    • Standardises practices across service desk, operations and product teams
    • Offers flexible live virtual and onsite delivery for Utrecht-based teams
    • Strengthens in-house service management capability at scale

    ITIL V5 Foundation Exam Format in UtrechtWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Utrecht

    The total cost of getting ITIL V5 Foundation certified in Utrecht includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Utrecht delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Utrecht is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in UtrechtRoles, Demand and Earning Outlook

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 skills are increasingly sought after across Utrecht's banking, insurance, healthcare, consulting and public-sector employers. As Dutch enterprises modernise IT operations and transition from ITIL 4, credentialed professionals stand out for roles from service desk analyst through to IT service manager. Demand spans entry-level support to senior service delivery leadership, and here is what the local market is telling us right now.

    EUR 70,000

    Average IT Service Manager salary, Netherlands

    per year, SalaryExpert 2026

    EUR 65,000

    Service Delivery Manager salary, Netherlands

    average, SalaryExpert 2026

    287

    IT service manager roles, Utrecht

    listed, Glassdoor 2026

    1,891

    Open IT roles, Utrecht

    Glassdoor 2026

    SECTORS HIRING

    • —Banking, Financial Services and Insurance
    • —IT Services and Consulting
    • —Healthcare and Life Sciences
    • —Government and Public Sector
    • —Logistics and E-commerce
    • —Telecommunications

    GROWTH TRENDS

    • —Digital transformation across Dutch banks and insurers
    • —Cloud and platform migration driving ITSM demand
    • —Enterprises transitioning from ITIL 4 to ITIL 5
    • —Public-sector IT modernisation programmes expanding
    • —Shortage of certified service management professionals
    • —Rabobank and a.s.r. anchoring Utrecht's growing tech hub

    Sources: Glassdoor, SalaryExpert, PayScale, ERI (Netherlands) 2026; company hiring data for Utrecht employers.

    Market Forces Fuelling IT Service Management Demand in Utrecht

    Digital Transformation Pressure

    Utrecht's banks, insurers and public bodies are moving services to the cloud and to digital products, and they need people who can manage that value across the full lifecycle.

    ITIL 5 builds digital service management skills

    Service Management Skills Shortage

    The Dutch market has strong demand for IT service management talent but a limited pool of professionals certified in the current ITIL edition, making holders more visible to employers.

    ITIL 5 makes certified professionals stand out

    ITIL 4 to ITIL 5 Transition

    Organisations standardised on ITIL 4 now face an update to Version 5.0, with new focus on the product and service lifecycle and value streams that teams must learn.

    ITIL 5 covers the latest framework changes

    Value-Led IT Delivery

    Boards want IT to prove business value, not just uptime. Value co-creation and outcome thinking are now core expectations, and ITIL 5 gives teams a structured way to deliver them.

    ITIL 5 builds value co-creation skills

    Governance and Regulation in Finance

    Utrecht's large financial-services base works under tight governance and compliance demands, driving demand for consistent, well-governed service management practices.

    ITIL 5 strengthens governance and practices

    Public-Sector IT Modernisation

    Government and healthcare organisations across the Utrecht region are modernising legacy IT, needing continual improvement and value stream thinking to raise service quality.

    ITIL 5 supports continual improvement at scale

    Sources: Glassdoor, SalaryExpert, TechBehemoths (Utrecht and Netherlands) 2026; regional employer and market data.

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who help organisations deliver value in the digital era. Join the people modernising IT service management across Utrecht. Start your journey today.

    Your Utrecht Career Transformation

    Your Career Before and After ITIL 5,

    The Shift a Certified Profile Delivers

    The Utrecht IT market is expanding with digital transformation across banking, insurance, healthcare and the public sector, and employers increasingly separate professionals with a current ITIL credential from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage to negotiate in the Dutch market

    After ITIL 5

    IT service manager roles in the Netherlands average around EUR 70,000, with senior bands higher

    Today

    Shortlisted less often for roles that list a current ITIL credential as preferred

    After ITIL 5

    Eligible for service management roles across banking, insurance, healthcare and the public sector

    Today

    Capable in delivery, but missing the framework employers now expect

    After ITIL 5

    Confident applying the guiding principles and practices to modern digital services

    You earn your ITIL 5 Foundation

    Before

    IT experience without a recognised, up-to-date service management qualification

    Now you have

    The current-edition ITIL 5 credential recognised by employers across the Netherlands

    Before

    Limited visibility for the roles that ask for a current ITIL certification

    Now you have

    A clear route into incident, change, problem and service delivery roles

    Before

    Task-focused work with little grasp of how value flows across the lifecycle

    Now you have

    Fluency in the ITIL Value System, value streams and continual improvement

    Before

    Recognition that fades when you change employer or move to a new sector

    Now you have

    A portable framework qualification that travels across sectors and countries

    "The gap between running IT tasks and managing value across the lifecycle is a current credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, SalaryExpert, PayScale, ERI (Netherlands) 2026.

    How to Get ITIL V5 Founfdation Certified in Utrecht Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Utrecht is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

    This ITIL 5 Foundation programme covers all nine topic areas of the Version 5.0 syllabus at knowledge and comprehension level. By the end, you can describe the ITIL Value System, apply the guiding principles, and explain how value flows across the product and service lifecycle.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation start here: understand what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in the modern digital era.

    Value Co-Creation and the ITIL Value System

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability, and how the ITIL Value System brings principles, governance, practices and improvement together.

    The Four Dimensions and Guiding Principles

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, and use the seven guiding principles to make better everyday decisions.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how these phases work together to create and sustain value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices, how official practice guides support consistent ways of working, and how practices are adapted to an organisation's context, size and maturity.

    Continual Improvement and Value Streams

    Use the continual improvement model as a step-by-step approach, and identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Utrecht?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Utrecht?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Utrecht who want to build modern service management capability and pass the ITIL 5 (Version 5.0) exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, as a trusted ITIL Version 5 Foundation training company in Utrecht, we provide a professional learning experience built around practical understanding, real-world application and exam readiness, backed by ISO 9001:2015 quality and ISO 27001:2022 information-security standards.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • PeopleCert-accredited, qualified trainers with real service management experience
    • ITIL 5 Foundation aligned courseware and industry-driven case studies
    • Flexible live virtual (online) instructor-led and corporate delivery formats
    • Mock exams and practice questions built around the 40-question exam format
    • PeopleCert ITIL 5 Foundation exam voucher, with guidance to pass on the first attempt
    • Dedicated learner support before, during and after your training
    • Trusted by professionals and organisations across the Netherlands and worldwide

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in UtrechtInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Utrecht

    Grand Hotel Karel V, 1, Geertebolwerk, Springweg E.o., Geertebuurt, Binnenstad Woongebied, Binnenstad, Utrecht, Nederland, 3511 XA, Nederland

    ITIL Version 5 Foundation Training Location in Utrecht

    Inntel Hotels Utrecht Centre, 24, Smakkelaarshoek, Hoog Catharijne, Ns, Jaarbeurs, Binnenstad City- En Winkelgebied, Binnenstad, Utrecht, Nederland, 3511 EC, Nederland

    corporate banner

    Corporate ITIL 5 TrainingFor Your Teams in Utrecht

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    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Utrecht and global locations

    Trusted by Leading Organisations

    RabobankA.S.R.AchmeaKPNCapgeminiUMC Utrecht

    What Our Learners Say

    Untitled

    Passed on the First Attempt

    "The ITIL 5 Foundation course made the shift from ITIL 4 easy to follow. The trainer explained the product and service lifecycle and value streams clearly, and the mock exams got me ready for the real thing. I passed on my first attempt."

    Sanne Bakker

    Service Desk Analyst

    Untitled

    0/0

    Practical and Beginner Friendly

    "As someone new to ITIL, I found the sessions practical and easy to apply at work. The guiding principles and the ITIL Value System finally clicked for me, and I now use them in my incident and change work every week."

    Daan Visser

    Incident Manager

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    0/0

    Up-To-Date and Well Structured

    "Strong, up-to-date content on continual improvement and Value Stream Mapping. The live virtual format fit around my job, and the courseware was well structured. A solid step up for my service management career."

    Lotte de Jong

    IT Operations Specialist

    Untitled

    0/0

    Gave Our Team a Shared Language

    "We trained a mixed team of service desk and product people on ITIL 5, and it gave everyone a shared language for value and practices. Delivery was flexible and the trainer tailored examples to our environment. Team alignment improved noticeably."

    Mark Jansen

    IT Service Delivery Lead, Financial Services

    Untitled

    0/0

    Smooth Corporate Rollout

    "We rolled out ITIL 5 Foundation across our IT operations group as part of a modernisation programme. The corporate delivery was well coordinated and the content mapped neatly to our transition from ITIL 4. Good value for a team investment."

    Eva Smit

    L&D Manager, Healthcare Sector

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    General

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    Is ITIL 5 Foundation worth it for my career in Utrecht?

    Yes. ITIL is the world's most widely adopted service management framework, and ITIL 5 skills are in demand across Utrecht's banking, insurance, healthcare and public-sector employers. IT service manager roles in the Netherlands average around EUR 70,000, and the credential travels across sectors and countries.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals alike, including service desk analysts, IT operations staff, digital product owners, and DevOps or Agile practitioners. It is also ideal for ITIL 4 holders who want to understand the move to the current edition. No prior ITIL knowledge is required.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, and makes Value Stream Mapping and Management a dedicated topic, with an updated ITIL Value System.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can verify current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Utrecht?

    Pricing varies by delivery format and whether the exam voucher is bundled, so training in Utrecht is quoted on request. The fee typically includes aligned courseware, mock exams and exam support. Request a quote or speak with a learning advisor for current pricing.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, case studies, practice questions, mock exams, first-attempt guidance and learner support. The PeopleCert exam voucher is usually included in accredited packages. Confirm exact inclusions when you request a quote.

    Is the exam fee included in the training price?

    In most accredited packages the PeopleCert ITIL 5 Foundation exam voucher is bundled with the training. Because this can vary by plan, confirm whether the exam is included when you enquire, and we will confirm it in your quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and product teams in Utrecht. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 single-answer multiple-choice questions to be completed in 60 minutes. It is closed book and based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than any single topic.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare effectively.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. We include mock exams and first-attempt guidance to help you prepare thoroughly. Re-sit fees and policy are set by PeopleCert, so verify current details at peoplecert.org.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers all nine Version 5.0 topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification designed to be accessible to IT and business professionals with no prior ITIL knowledge. The training builds concepts from the ground up with practical examples and case studies.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the 40-question, 60-minute format, so you can identify weak areas and build exam readiness before the real exam.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, covering the current framework including the product and service lifecycle and Value Stream Mapping and Management.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the ITIL 5 Foundation exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Utrecht?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual (online) instructor-led training and customised corporate group training for teams. You can choose the format that best fits your schedule and learning preference.

    How soon can I start?

    We run regular ITIL 5 Foundation batches, so you can usually start within a short time of enrolling. Check the upcoming schedules for the next available live virtual cohort, or ask an advisor about corporate dates for your team.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.