Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Modern Service Management Starting Point

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme created by AXELOS, with examinations delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Rotterdam gives IT and business professionals a current, digital-era grounding recognised by employers across the port, energy, financial services and technology sectors that define the city's economy. ITIL 5 (Version 5.0) is the fifth iteration of the framework, adding an explicit focus on the product and service lifecycle and on Value Stream Mapping and Management alongside the guiding principles and four dimensions. There are no prerequisites, so the course suits professionals moving up from ITIL 4, those new to service management, and product, DevOps and Agile practitioners alike. You prepare for the closed-book, 40-question exam and a globally portable credential. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rotterdam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Modern Service Management Starting Point

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme created by AXELOS, with examinations delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    ITIL 5 Foundation certification training in Rotterdam gives IT and business professionals a current, digital-era grounding recognised by employers across the port, energy, financial services and technology sectors that define the city's economy. ITIL 5 (Version 5.0) is the fifth iteration of the framework, adding an explicit focus on the product and service lifecycle and on Value Stream Mapping and Management alongside the guiding principles and four dimensions.

    There are no prerequisites, so the course suits professionals moving up from ITIL 4, those new to service management, and product, DevOps and Agile practitioners alike. You prepare for the closed-book, 40-question exam and a globally portable credential. Start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rotterdam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Rotterdam designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Rotterdam
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Rotterdam

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Rotterdam
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Rotterdam
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in RotterdamDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 FoundationCareer Value in a Digital Economy

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build the service management knowledge that employers now expect and prepare for the ITIL 5 exam. The course suits IT staff, service desk analysts, product owners and DevOps and Agile practitioners who want the current, digital-era credential. Whether you are updating your knowledge from ITIL 4, entering service management for the first time, or supporting digital products in the port, energy, finance or tech sectors, the training builds capability aligned to real workplace expectations.

    If you want a globally recognised service management credential, ITIL 5 Foundation is a clear first step. You gain a modern understanding of value co-creation, the product and service lifecycle and continual improvement, plus structured, supported exam preparation.

    • Validates modern digital service management skills and boosts your professional credibility
    • Positions you for service desk, ITSM and service delivery roles across Rotterdam
    • Builds command of the ITIL Value System, seven guiding principles and value streams
    • Gives you a globally recognised AXELOS credential examined by PeopleCert
    • Prepares you to pass the 40-question ITIL 5 (Version 5.0) exam with confidence
    • Opens a clear route toward higher ITIL 5 qualifications
    • Helps you connect IT service delivery to measurable business value
    • Needs no prior experience, so any professional can start
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations build consistent service management capability by equipping teams with a shared framework and practical skills. The training can be delivered for IT operations, service desks, product teams or wider business units. For organisations that want to connect service delivery to value and improve reliability at scale, this training provides a flexible, scalable solution.

    If your teams manage growing portfolios of digital products and services, ITIL 5 training creates a common approach to value streams, practices and continual improvement. Teams gain a standardised way of working that improves flow, visibility and outcomes.

    • Standardises service management practice across IT and business teams
    • Aligns digital product and service delivery with strategy and value
    • Improves service reliability and reduces avoidable incidents
    • Builds a shared language for value co-creation and continual improvement
    • Enables customised, sector-relevant training for your teams in Rotterdam
    • Supports a structured transition from ITIL 4 to ITIL 5
    • Offers flexible onsite and live virtual delivery
    • Strengthens in-house ITSM capability and talent retention

    ITIL V5 Foundation Exam Format in RotterdamWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Rotterdam

    The total cost of getting ITIL V5 Foundation certified in Rotterdam includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Rotterdam delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Rotterdam is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Foundation Opens up in RotterdamRoles, Demand and Pay

    ITIL 5 Foundation has become a valued marker of modern service management across Rotterdam, recognised by port and logistics operators, energy and petrochemical firms, banks and insurers, and the city's growing technology scaleups. As the Port of Rotterdam and its supply-chain partners deepen their digital footprint, and as enterprises move from ITIL 4 to ITIL 5, employers increasingly look for credentialed service professionals. Demand runs from service desk analysts up to service delivery and IT operations leaders, and here is what the local market is telling us right now.

    EUR 72,000

    Average IT Service Manager salary, Netherlands

    per year, Glassdoor 2026

    EUR 79,000

    IT Service Delivery Manager salary, Netherlands

    average, Glassdoor 2026

    89+

    Service desk manager roles listed, Netherlands

    Glassdoor 2026

    385,000

    Direct and indirect jobs, Port of Rotterdam

    Port of Rotterdam Authority

    SECTORS HIRING

    • —Port, Maritime and Logistics Technology
    • —Energy and Petrochemicals
    • —Banking, Financial Services and Insurance
    • —IT and Software Services
    • —Healthcare and Life Sciences
    • —Government and Public Sector

    GROWTH TRENDS

    • —Port of Rotterdam digitalisation driving service management demand
    • —ICT the largest tech sector by firm count in the city
    • —Scaleups generating more than half of local tech jobs
    • —Quantum-as-a-service and data platforms in logistics optimisation
    • —Enterprises migrating from ITIL 4 to ITIL 5
    • —Lower living costs than Amsterdam attracting IT talent

    Sources: Glassdoor, PayScale, Robert Half, SalaryExpert (Netherlands) 2026; Rotterdam.info and Port of Rotterdam Authority.

    Why ITIL 5 Skills Are in Demand in Rotterdam

    Digital Transformation at the Port

    The Port of Rotterdam and its logistics partners are digitising operations at pace, so teams need a modern framework to manage digital products and services and keep value flowing.

    ITIL 5 builds value stream and lifecycle skills

    Moving from ITIL 4 to ITIL 5

    Many Rotterdam employers still run ITIL 4 practices while ITIL 5 becomes the current standard. Professionals who hold the latest credential help their organisations make the shift.

    ITIL 5 gives you the current credential

    Pressure on Service Reliability

    Banks, insurers and energy firms depend on always-on digital services, yet incidents and outages remain costly. ITIL 5 practices help teams improve reliability and response.

    ITIL 5 builds practices for stable services

    Multi-Supplier Complexity

    Rotterdam organisations rely on layered supplier ecosystems for cloud, platforms and support. Coordinating value across partners demands the four-dimensions view that ITIL 5 teaches.

    ITIL 5 builds partner and supplier skills

    Shortage of Modern ITSM Talent

    Demand for service management skills outstrips supply in the region's tech market. A current ITIL 5 credential helps professionals stand out and helps employers close the gap.

    ITIL 5 makes certified professionals stand out

    Cost and Value Discipline

    With margin and capital pressure across sectors, leaders want IT spend tied to outcomes. ITIL 5 value co-creation and continual improvement help teams prove and grow value.

    ITIL 5 builds value co-creation skills

    Sources: Rotterdam.info, Invest in Rotterdam - The Hague Area, Port of Rotterdam Authority; Glassdoor, PayScale (Netherlands) 2026.

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for delivering reliable, valuable digital services. Join professionals in Rotterdam who connect service delivery to business value. Start your ITIL 5 journey today.

    Your Rotterdam Career Transformation

    Your Career Before and After ITIL 5

    The Shift Certification Delivers

    Rotterdam's digital economy is expanding with port modernisation, energy transition and financial services, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the local market

    After ITIL 5

    IT Service Managers in the Netherlands average around EUR 72,000, with delivery and operations roles reaching higher

    Today

    Shortlisted less often for roles that ask for a current ITIL credential

    After ITIL 5

    Eligible for service roles across port, energy, finance and technology employers in Rotterdam

    Today

    Confident in day-to-day tasks, but employers want service-level thinking

    After ITIL 5

    Fluent in the ITIL Value System and in linking service delivery to business value

    You earn ITIL 5 Foundation

    Before

    Service management knowledge based on older or informal practice

    Now you have

    A current AXELOS credential, examined by PeopleCert and recognised worldwide

    Before

    Limited access to service management roles that list ITIL as preferred

    Now you have

    A clear route into ITSM, service delivery and IT operations roles

    Before

    Task focused, with limited view of end-to-end service value

    Now you have

    The modern toolkit employers want: value streams, practices and continual improvement

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A globally portable credential that travels across sectors and countries

    "The gap between running tasks and managing services well is increasingly a current credential, and the employers that matter already know it."

    Join the professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, SalaryExpert (Netherlands) 2026.

    How to Get ITIL V5 Founfdation Certified in Rotterdam Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Rotterdam is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    Core ITIL 5 Capabilities You Will MasterReady to Apply at Work

    This ITIL 5 Foundation programme builds the knowledge and comprehension the exam expects across all nine official topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value streams and practices create value.

    Digital Product and Service Management

    Understand what defines digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to ITIL 5. This is the self-contained answer to what you will learn in ITIL 5 Foundation: the modern concepts that frame everything else in the course.

    Value Co-Creation

    Learn how value is co-created between providers, consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, so you can move from output-focused delivery to outcome-focused service.

    The Four Dimensions

    Apply the four dimensions of product and service management: Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to every service.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system that drives value.

    The Seven Guiding Principles

    Apply the seven guiding principles: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how they work together to create and sustain value.

    Management Practices and Continual Improvement

    Explore the role of ITIL management practices and official practice guides, and use the continual improvement model to embed better ways of working throughout the organisation.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Rotterdam?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learners in Rotterdam Choose Our ITIL 5 Foundation TrainingA Trusted PeopleCert Partner

    As a trusted ITIL Version 5 Foundation training company in Rotterdam, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build modern service management capability and prepare for the ITIL 5 exam. Our programmes combine accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Rotterdam, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation
    • Trainers accredited by globally recognised governing bodies
    • Live virtual, classroom and corporate delivery to fit your schedule
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • ITIL 5 aligned courseware, case studies and mock exams
    • First-attempt exam guidance and post-training support
    • Local and global delivery across 100+ countries
    • Competitive pricing for individuals and corporate teams

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in RotterdamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Rotterdam

    Mainport Hotel, Leuvehaven 77, 3011 EA, Rotterdam

    ITIL Version 5 Foundation Training Location in Rotterdam

    Rotterdam Marriott Hotel, Weena 686, 3012 CN, Rotterdam

    corporate banner

    Corporate ITIL 5 Foundation Training in RotterdamUpskill Teams

    Untitled

    • Tailored ITIL 5 Foundation training for teams and departments
    • Flexible onsite, live virtual or blended delivery across Rotterdam
    • Schedules aligned to your operational availability
    • Sector-relevant case studies for port, energy and finance teams
    • Progress tracking, assessments and learner feedback
    • Dedicated coordination and support for group programmes
    • Scalable delivery for local and global teams

    Leading Organisations

    Port Of RotterdamMaerskUnileverKPNCGIErasmus MC

    What Our Learners Say

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    Passed First Time and Use It Daily

    "The trainer made the ITIL Value System and value streams genuinely easy to follow, and the mock exams matched the real thing. I passed the ITIL 5 Foundation exam first time and now apply the guiding principles at work every week."

    Sander de Vries

    IT Service Analyst

    Untitled

    0/0

    A Clean Upgrade from ITIL 4

    "Coming from ITIL 4, I needed a clear view of what changed in ITIL 5. The sessions on the product and service lifecycle and value stream management were excellent, and the pace suited a full-time job."

    Fleur Bakker

    Incident Manager

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    0/0

    Practical and Well Structured

    "Practical, well structured and grounded in real examples. The continual improvement model and the four dimensions gave me a framework I could take straight back to my operations team."

    Daan Jansen

    IT Operations Lead

    Untitled

    0/0

    Great Fit for a Mixed Team

    "We trained a mixed group of service desk and product staff. The onsite delivery was flexible around our shifts, and the shared ITIL 5 language has already improved how the teams handle incidents and changes."

    Anouk Visser

    IT Training Manager, Energy Sector

    Untitled

    0/0

    Smooth Corporate Rollout

    "Invensis Learning coordinated the whole corporate programme smoothly and tailored the case studies to logistics. Our people came away confident, and most passed the exam on the first attempt."

    Thomas Mulder

    Head of Service Delivery, Logistics

    Untitled

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that create value. It suits IT and business professionals, including those updating from ITIL 4 and newcomers to service management.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that create value. It suits IT and business professionals, including those updating from ITIL 4 and newcomers to service management.

    Is ITIL 5 Foundation worth it for professionals in Rotterdam?

    Yes. ITIL 5 Foundation is recognised by port and logistics, energy, financial services and technology employers across Rotterdam. It signals current service management knowledge and supports roles from service desk analyst to service delivery manager, which command strong salaries in the Netherlands.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger digital-era emphasis.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals who hold ITIL 4 will find some familiar concepts, but ITIL 4 is not required to enrol or to sit the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew every three years by earning 60 CPD points within the certification cycle. Confirm the latest renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Rotterdam?

    Training is usually bought as a combined course and exam package, and pricing varies by format and delivery mode. For current fees in euros, along with group and corporate rates, request a quote and a learning advisor will help you choose the right option.

    What is included in the course fee?

    The fee typically includes ITIL 5 aligned courseware, expert instruction, case studies, practice questions and mock exams, first-attempt exam guidance and post-training support. Exam voucher inclusion is confirmed at the point of enrolment.

    Is the exam fee included in the training price?

    ITIL 5 Foundation is often sold as a training and exam bundle, though inclusion can vary by package. Confirm whether the PeopleCert exam voucher is part of your fee when you enrol, or ask a learning advisor for a full breakdown.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and wider business teams in Rotterdam. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions, completed in 60 minutes. It is based on the ITIL 5 Foundation (Version 5.0) Syllabus from PeopleCert and AXELOS.

    What is the passing score for the exam?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. The best preparation is broad understanding across all nine ITIL 5 topic areas rather than focusing on one.

    Are there any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Accredited training is recommended to prepare you for the exam.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of your training and exam package.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam through PeopleCert, and our trainers provide first-attempt guidance and revision support to help you succeed. Re-sit fees and policy are set by PeopleCert; details are available on request.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in real digital environments.

    Can a beginner take this course without IT experience?

    Yes. ITIL 5 Foundation is designed to be accessible to IT and business professionals alike, with no prior experience required. The training builds understanding step by step, supported by examples, exercises and practice questions.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), examined by PeopleCert, so you study the current standard and terminology.

    What practice materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, chapter-wise practice questions and full mock exams mapped to the 40-question format, helping you find weak areas and build exam readiness.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Rotterdam?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats, and self-paced learning lets you begin right away. See upcoming schedules or ask a learning advisor about the next available cohort in your timezone.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans include the option to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.