Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation and Who Is It For?UntitledYour Entry Point into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System and the practices organisations use to co-create value. It is created by AXELOS and examined by PeopleCert, the world's most widely adopted IT service management framework and a trusted starting point for IT and business professionals alike. ITIL Version 5 Foundation certification training in Eindhoven suits IT professionals, digital product owners, DevOps and service teams across the Brainport region who want a current, digital-era credential. As high-tech firms scale their digital services, employers increasingly value ITIL 5 knowledge for consistent, value-led ways of working. Based on ITIL 5 (Version 5.0), the course prepares you for the 40-question, 60-minute closed-book exam and a globally portable certification valid for three years. Start your ITIL 5 journey with Invensis Learning and build recognised service management capability from day one.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Eindhoven, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation and Who Is It For?Your Entry Point into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System and the practices organisations use to co-create value. It is created by AXELOS and examined by PeopleCert, the world's most widely adopted IT service management framework and a trusted starting point for IT and business professionals alike.

    ITIL Version 5 Foundation certification training in Eindhoven suits IT professionals, digital product owners, DevOps and service teams across the Brainport region who want a current, digital-era credential. As high-tech firms scale their digital services, employers increasingly value ITIL 5 knowledge for consistent, value-led ways of working.

    Based on ITIL 5 (Version 5.0), the course prepares you for the 40-question, 60-minute closed-book exam and a globally portable certification valid for three years. Start your ITIL 5 journey with Invensis Learning and build recognised service management capability from day one.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Eindhoven, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Eindhoven designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Eindhoven
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Eindhoven

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Eindhoven
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Eindhoven
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in EindhovenDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    How ITIL 5 Foundation Advances Your CareerSkills, Recognition and Earning Power

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build practical service management capability and prepare for the PeopleCert exam. The course suits IT support staff, product owners, DevOps engineers and business professionals who work with digital service teams. Whether you are moving from ITIL 4, entering IT service management for the first time, or supporting digital products in a high-tech Eindhoven firm, this training gives you a modern, value-led foundation.

    If you want a recognised credential that proves you understand how organisations create and improve value through digital products and services, ITIL 5 Foundation is a clear first step. You gain framework fluency, exam readiness and a certification employers trust across sectors and regions.

    • Earn a current, globally recognised IT service management credential from AXELOS and PeopleCert
    • Stand out for service desk, incident, problem and service delivery roles across Brainport employers
    • Master the ITIL Value System, the seven guiding principles and the four dimensions
    • Speak the shared language of value co-creation used by modern digital service teams
    • Apply value stream mapping and continual improvement to real workplace scenarios
    • Open a path toward higher ITIL 5 qualifications and senior service management roles
    • Gain a credential with no prerequisites, open to professionals at any career stage
    • Strengthen your CV with a certification valid for three years and recognised worldwide
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with modern, digital-era knowledge. It can be delivered for IT departments, service desks, product teams or wider business groups. For Eindhoven organisations connecting digital delivery to value, this training provides a scalable, flexible way to align teams around one framework.

    If your teams manage digital products and services but work in silos, ITIL 5 Foundation training creates a common approach to value streams, guiding principles and continual improvement. Everyone gains a shared, practical vocabulary for delivering and improving services.

    • Builds a shared service management language across IT and digital product teams
    • Standardises value-led ways of working aligned to the ITIL Value System
    • Improves incident, problem and change handling for more reliable services
    • Connects delivery to value co-creation, outcomes and customer experience
    • Supports digital transformation and continual improvement across business units
    • Enables customised group training aligned to your service goals
    • Strengthens in-house ITSM capability without relying only on external suppliers
    • Prepares teams for consistent, audit-ready service practices

    ITIL V5 Foundation Exam Format in EindhovenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Eindhoven

    The total cost of getting ITIL V5 Foundation certified in Eindhoven includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Eindhoven delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Eindhoven is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Lead in EindhovenRoles, Demand and Pay

    IT service management skills are in strong demand across Eindhoven, home to the Brainport high-tech cluster where more than 72,000 tech and IT professionals work. Semiconductor, healthtech, automotive and software employers all run complex digital services that depend on reliable, value-led ways of working. As these organisations scale, demand rises for professionals who understand the ITIL framework, from service desk analysts up to service delivery and IT service managers, and here is what the local market is telling us right now.

    72,868

    Tech and IT professionals in Brainport Eindhoven

    Brainport Eindhoven, 2026

    EUR 68,000

    Average IT service delivery manager salary, NL

    PayScale/SalaryExpert 2026

    6,000+

    High-tech companies in the region

    Brainport Eindhoven

    EUR 80,573

    Senior service delivery manager pay, NL

    SalaryExpert 2026

    SECTORS HIRING

    • —Semiconductors and High-Tech Systems
    • —Healthtech and Medical Devices
    • —Automotive and Smart Mobility
    • —Software and Digital Technologies
    • —Manufacturing and Industry 4.0
    • —Logistics and Supply Chain Automation

    GROWTH TRENDS

    • —ASML expansion and the Project Beethoven investment scaling the Brainport tech base
    • —Digital transformation across high-tech manufacturing driving ITSM demand
    • —Growing managed IT service providers serving regional enterprises
    • —Shortage of professionals with modern ITSM and ITIL knowledge
    • —Cloud and platform engineering adoption reshaping service operations
    • —Rising demand for value-led IT governance as firms scale digital products

    Sources: Brainport Eindhoven 2026; PayScale, SalaryExpert, Glassdoor (Netherlands) 2026.

    Why IT Service Management Skills Are in Demand in Eindhoven

    Scaling Digital Services at High-Tech Firms

    Brainport semiconductor and software firms are growing fast, but many struggle to keep digital services consistent at scale, the exact challenge ITIL 5 service management is designed to address.

    ITIL 5 builds value-led service management skills

    Uptime Pressure in Semiconductor Supply Chains

    In a region built on chip-making, downtime is costly. Employers need people who can manage incidents, problems and service continuity using proven ITIL practices.

    ITIL 5 strengthens incident and problem practices

    Fragmented, Tool-Led Service Practices

    Teams often work around individual tools and habits rather than a common framework. ITIL 5 gives organisations one consistent vocabulary for value streams and ways of working.

    ITIL 5 creates a shared service language

    Shortage of Modern ITSM Talent

    The Netherlands faces a wide IT skills gap, and professionals with up-to-date service management knowledge are scarce. A current ITIL 5 credential helps holders stand out to recruiters.

    ITIL 5 Foundation makes you stand out

    Cloud and Platform Engineering Complexity

    As Eindhoven firms adopt cloud and platform engineering, service operations grow more complex. ITIL 5's four dimensions help teams manage technology, people and suppliers together.

    ITIL 5 supports information and technology practices

    Weak Visibility of Value and Flow

    Boards fund digital initiatives but often cannot see where value leaks. ITIL 5's value stream mapping and management make work visible and expose waste so teams can improve flow.

    ITIL 5 introduces value stream mapping

    Sources: Brainport Eindhoven 2026; Netherlands IT labour market reports; PeopleCert ITIL 5 Foundation syllabus.

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern service management. Join professionals across Eindhoven who deliver reliable, value-led digital services. Start your journey today.

    Your Eindhoven Career Transformation

    From Where You Stand to Where ITIL 5 Takes You,

    A Brainport Career Transformation

    Eindhoven's Brainport region is scaling its digital and high-tech services fast, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Today

    Pay capped in entry service desk and IT support bands

    After ITIL 5 Foundation

    Eligible for service delivery roles that average around EUR 68,000 across the Netherlands

    Today

    Overlooked for ITSM roles that list ITIL knowledge as preferred

    After ITIL 5 Foundation

    Shortlisted for incident, problem and service manager roles at Brainport employers

    Today

    Confident in daily fixes, but not in value-led service design

    After ITIL 5 Foundation

    Able to link services to value and lead continual improvement

    You earn your ITIL 5 Foundation

    Before

    Service knowledge based on older habits or on-the-job practice only

    Now you have

    A current ITIL 5 credential from AXELOS and PeopleCert, recognised by employers worldwide

    Before

    No formal grounding in value streams or modern service management

    Now you have

    Fluency in the ITIL Value System, guiding principles and the service lifecycle

    Before

    Seen mainly as a task-level fixer rather than a service professional

    Now you have

    Recognition as a value-led service thinker, not just a hands-on operator

    Before

    Recognition limited to one employer, tool or team

    Now you have

    A globally portable certification that travels across sectors and regions

    "In a region built on high-tech services, the gap between fixing tickets and managing value is a recognised framework, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, SalaryExpert, Glassdoor (Netherlands) 2026; Brainport Eindhoven 2026.

    How to Get ITIL V5 Founfdation Certified in Eindhoven Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Eindhoven is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    What You Will Master in the ITIL 5 Foundation CourseBuilt on the Nine Official Topic Areas

    This ITIL 5 Foundation programme builds practical, exam-ready knowledge across all nine official topic areas. By the end, you can describe how organisations co-create value through digital products and services and prepare confidently for the PeopleCert exam.

    Digital Product and Service Management

    The skills covered in ITIL 5 Foundation start here: understand what digital products and services are, how value is created across their lifecycle, and why continual improvement is central to modern service management.

    Value Co-Creation

    Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Explore the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach.

    The ITIL Value System and Guiding Principles

    Understand how the ITIL Value System brings together governance, value chain activities, practices and improvement, and apply the seven guiding principles to real decisions.

    Lifecycle and Management Practices

    Work through the product and service lifecycle, from discovery and design to operation, delivery and support, and see how ITIL's management practices enable consistent ways of working.

    Continual Improvement and Value Streams

    Apply the continual improvement model and use value stream mapping and management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Eindhoven?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in EindhovenAccredited, Expert-Led, Exam-Ready

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Eindhoven and the Brainport region. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes. Our ISO 9001:2015 and ISO 27001:2022 certifications reflect our commitment to quality and information security.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 Foundation courseware
    • Experienced, PeopleCert-accredited trainers with real service management expertise
    • Flexible formats: live online, classroom and corporate group training
    • Structured materials, case studies and practice questions for exam readiness
    • ITIL 5 Foundation exam voucher and mock exams included in accredited packages
    • Guidance to help you clear the certification on your first attempt
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across the Netherlands and worldwide

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in EindhovenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Eindhoven

    Pullman Eindhoven Cocagne, 47, Vestdijk, Fellenoord, Centrum, Eindhoven, Noord-Brabant, Nederland, 5611 CA, Nederland

    ITIL Version 5 Foundation Training Location in Eindhoven

    NH Collection Eindhoven Centre, Eindhoven

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    Corporate ITIL 5 Foundation Training in EindhovenFor Your Teams

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    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with high-tech and ITSM experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Eindhoven and global locations

    Leading Organisations

    ASMLPhilipsNXP SemiconductorsSignifyVDL GroepDAF Trucks

    What Our Learners Say

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    Passed on the First Attempt

    "The trainer made the ITIL Value System and value streams genuinely easy to grasp. I passed the ITIL 5 Foundation exam on my first attempt and now use the guiding principles in my service desk role every day."

    Sanne de Vries

    Service Desk Analyst

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    A Modern, Practical Foundation

    "Coming from a DevOps background, I wanted to understand how ITIL 5 fits with the way we already work. The course connected value streams and continual improvement to our delivery flow perfectly."

    Bram Jansen

    DevOps Engineer

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    Well Structured and Clear

    "Clear structure, good mock exams and helpful trainer support. The four dimensions and the product and service lifecycle finally clicked for me. Great preparation for the PeopleCert exam."

    Lotte Bakker

    IT Support Specialist

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    Consistent Practices Across the Team

    "We trained a full service team through Invensis Learning. The live virtual sessions fitted our schedule and everyone came away speaking the same ITIL 5 language. Incident handling has become far more consistent."

    Daan Hendriks

    IT Service Manager, High-Tech Manufacturing

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    Scalable and Well Coordinated

    "As an L&D lead I needed accredited training that scales. The corporate programme was tailored to our sector, delivered on time, and the reporting gave me clear visibility of team progress and exam readiness."

    Femke Visser

    Learning and Development Lead, Semiconductor Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT professionals, product owners, DevOps and business staff who work with digital services.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT professionals, product owners, DevOps and business staff who work with digital services.

    Is ITIL 5 Foundation worth it for professionals in Eindhoven?

    Yes. Eindhoven's Brainport region has over 72,000 tech and IT professionals and thousands of high-tech firms that run complex digital services. A current ITIL 5 credential helps you stand out for service desk, incident, problem and service management roles across the region.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, a product and service lifecycle as a core structure, a dedicated value stream mapping topic and an updated ITIL Value System, with a stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of prior ITIL knowledge. Professionals who hold ITIL 4 will recognise some familiar concepts, but ITIL 4 is not required to take the course or the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    Accredited packages typically include AXELOS-aligned courseware, case studies, practice questions, mock exams and the PeopleCert ITIL 5 Foundation exam voucher, plus trainer-led sessions and learner support. Contact us to confirm exact inclusions and request a quote.

    How much does ITIL 5 Foundation training cost in Eindhoven?

    Training is quoted in euros and varies by format, whether live online, classroom or corporate group training. Pricing is available on request. Talk to a learning advisor for current schedules and a tailored quote for individuals or teams.

    Is the exam fee included in the training price?

    In accredited training packages the ITIL 5 Foundation exam voucher is usually included. PeopleCert exam pricing varies by region and channel, so confirm current inclusion when you enrol. Ask our team for the details that apply to your chosen package.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and product teams across Eindhoven. Contact us for a group quote tailored to your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to see upcoming batches.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS and covers nine official topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper aligned to the official ITIL 5 Foundation syllabus.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged through your accredited training package.

    What if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. Our trainers and mock exams are designed to help you clear it on the first attempt, and we provide guidance on booking a re-sit. Verify the current re-sit policy at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course without prior experience?

    Yes. ITIL 5 Foundation has no prerequisites and is designed as an accessible entry point for both IT and business professionals. The training builds knowledge from the ground up, so no prior ITIL or ITSM experience is needed.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in real digital environments.

    Are practice questions and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams mapped to the 40-question format, plus case studies and quizzes to help you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0) and delivered by PeopleCert-accredited trainers, so you study the current version of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Eindhoven?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training. Choose the format that fits your schedule and learning style, whether you are an individual professional or a team.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. Enrol online and you gain immediate access to learning resources, then join the next scheduled cohort. Contact us to see current start dates for Eindhoven.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.