Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledYour Route into Modern Service Management

    VeriSM Foundation certification training in Japan gives IT and business professionals a modern, flexible way to manage services in the digital age. VeriSM Foundation (VeriSM-F) is the entry-level credential in the EXIN VeriSM scheme, governed by EXIN and built on the IFDC VeriSM framework and the current EXIN VeriSM Foundation Examination Specification. Rather than prescribing a single method, VeriSM teaches you to build a management mesh that blends ITIL, Agile, DevOps, Lean and other practices around your organisation's context. As Japanese enterprises modernise core systems and accelerate digital transformation, professionals who can unify these practices are in growing demand. With no formal prerequisites and a lifetime certification, VeriSM-F is an accessible first step. Start your VeriSM journey with Invensis Learning and prepare for the 40-question EXIN exam with confidence.

    Invensis Learning is an EXIN Accredited Training Provider in Japan, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Route into Modern Service Management

    VeriSM Foundation certification training in Japan gives IT and business professionals a modern, flexible way to manage services in the digital age. VeriSM Foundation (VeriSM-F) is the entry-level credential in the EXIN VeriSM scheme, governed by EXIN and built on the IFDC VeriSM framework and the current EXIN VeriSM Foundation Examination Specification.

    Rather than prescribing a single method, VeriSM teaches you to build a management mesh that blends ITIL, Agile, DevOps, Lean and other practices around your organisation's context. As Japanese enterprises modernise core systems and accelerate digital transformation, professionals who can unify these practices are in growing demand.

    With no formal prerequisites and a lifetime certification, VeriSM-F is an accessible first step. Start your VeriSM journey with Invensis Learning and prepare for the 40-question EXIN exam with confidence.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Japan, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Japan designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Japan by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Japan

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Japan
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Japan
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in JapanDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    Why VeriSM Foundation Is Worth ItBenefits for You and Your Organisation

    For Individuals

    For Individuals

    VeriSM Foundation training helps IT and business professionals in Japan understand modern, flexible service management and prepare for the EXIN exam. It suits service desk leads, IT service managers and delivery managers who want a unifying approach. Whether you are moving beyond a single framework, supporting a digital transformation programme, or entering service management for the first time, the credential builds capability employers recognise.

    If you want a recognised, lifetime credential that reflects how digital organisations really run services, VeriSM-F is a clear starting point. You gain the management mesh concept, practice-agnostic thinking and exam readiness in one programme.

    • Gain a modern, framework-agnostic view of service management valued across Japan's IT sector
    • Earn a globally recognised EXIN credential that is valid for lifetime with no renewal
    • Learn to combine ITIL, Agile, DevOps and Lean instead of choosing just one
    • Start with no prerequisites, making it an accessible entry into digital service management
    • Position yourself for service manager, delivery manager and ITSM roles
    • Build the foundation for higher EXIN VeriSM levels: Essentials, Plus and Professional
    • Prepare with confidence for the 40-question, 60-minute EXIN exam
    For Organizations

    For Organizations

    VeriSM group training helps organisations in Japan build a modern service management capability that fits their own context. Teams learn to configure a management mesh from the practices they already use. For enterprises modernising legacy systems or scaling digital transformation, VeriSM provides a flexible model that connects governance, culture and delivery.

    If your teams juggle ITIL, Agile and DevOps in silos, VeriSM Foundation creates a common approach. Staff gain a shared vocabulary for consumer-focused, outcome-based service delivery across the organisation.

    • Builds a shared, framework-agnostic service management language across teams
    • Helps unify ITIL, Agile, DevOps and Lean practices already in use
    • Supports digital transformation and core-system modernisation with a flexible governance model
    • Improves consumer-centric, outcome-focused service delivery
    • Upskills IT and business staff together, not just specialists
    • Standardises modern service practice across business units
    • Delivered flexibly for teams onsite or live online across Japan

    VeriSM Foundation Exam Format in JapanWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Japan

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Japan is JPY 191200

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in JapanRoles, Demand and Pay After VeriSM

    VeriSM Foundation is gaining traction across Japan as enterprises modernise IT and accelerate digital transformation. It is valued by IT services firms, financial institutions, telecoms and manufacturers that run large, multi-framework service estates. Demand spans service desk leads, IT service managers and service delivery managers, and here is what the market is telling us right now.

    JPY 10.1M

    Average IT Manager salary, Japan

    per year, World Salaries 2026

    JPY 10.5M

    Service Delivery Manager, Tokyo

    average, SalaryExpert 2026

    USD 74.9B

    Japan IT services market

    2026, Mordor Intelligence

    11.3%

    IT services market growth

    CAGR to 2031, Mordor

    SECTORS HIRING

    • —IT Services and System Integration
    • —Banking, Financial Services and Insurance
    • —Telecommunications
    • —Manufacturing and Automotive
    • —Retail and E-commerce
    • —Government and Public Sector

    GROWTH TRENDS

    • —Society 5.0 and government DX driving service modernisation
    • —Core-system renewals after the 2025 Digital Cliff
    • —Cloud-first procurement across public agencies
    • —Skilled IT talent shortage and an ageing workforce
    • —Multi-framework estates needing an integrating model
    • —Double-digit growth in the Japan IT services market

    Sources: PayScale, Glassdoor, SalaryExpert, World Salaries (Japan) 2026; Mordor Intelligence, JETRO, IPA (Japan IT services and DX) 2026.

    Why Modern Service Management Is in Demand in Japan

    The 2025 Digital Cliff

    Japanese enterprises are renewing ageing core systems to avoid the widely cited Digital Cliff. VeriSM gives teams a flexible model to govern this modernisation without locking into one rigid framework.

    VeriSM builds a flexible, context-driven service model

    Framework Fragmentation

    Many organisations run ITIL, Agile and DevOps in separate silos. VeriSM's management mesh shows how to combine these practices into one coherent, consumer-focused service management approach.

    VeriSM integrates ITIL, Agile, DevOps and Lean

    IT Talent and Skills Shortage

    Japan faces a persistent shortage of skilled IT professionals and an ageing workforce. A credential open to both IT and business staff helps organisations build service capability faster and wider.

    VeriSM broadens service management capability

    Cloud-First Public Procurement

    Cloud-first rules for public agencies and Society 5.0 goals are reshaping how services are sourced and run. VeriSM's focus on innovative technologies fits this shift to cloud and automation.

    VeriSM supports modern, cloud-era service delivery

    Rising Consumer Expectations

    As DX raises expectations for fast, seamless digital services, product-centric thinking falls short. VeriSM teaches outcome-based, consumer-centric service design that meets these demands.

    VeriSM puts the consumer at the centre

    Multi-Supplier Governance

    Enterprises coordinate services across many internal and external providers. VeriSM's governance and management mesh help organisations keep control while staying flexible and responsive.

    VeriSM strengthens governance across the mesh

    Sources: JETRO, IPA, Mordor Intelligence, CIO (Japan DX and IT services) 2025-2026.

    VeriSM Foundation is more than a credential. It is a modern lens on service management that Japanese employers increasingly value. Join professionals who unify frameworks and put consumers first. Start your journey today.

    Your Japan Career Transformation

    Where You Stand Today,

    And Where VeriSM Foundation Takes You

    Japan's IT services and DX market is expanding fast, and employers increasingly value professionals who can adapt service management to a digital-first world. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to move into service leadership

    After VeriSM

    IT service and delivery manager roles in Japan average around JPY 8.5M to 10.5M

    Today

    Shortlisted less often for roles that expect a modern service mindset

    After VeriSM

    Eligible for modern service roles across IT services, BFSI, telecom and manufacturing

    Today

    Strong in operations, but employers want flexible, agnostic thinking

    After VeriSM

    Fluent in consumer-centric, outcome-based service delivery for the digital age

    You earn VeriSM Foundation

    Before

    Service management skills tied to a single framework and no formal credential

    Now you have

    A globally recognised EXIN credential in modern, digital service management

    Before

    Limited to operational or single-tool roles with little progression

    Now you have

    A clear route into IT service manager and service delivery manager roles

    Before

    Frameworks running in silos with no integrating approach

    Now you have

    The ability to combine ITIL, Agile, DevOps and Lean into one management mesh

    Before

    Recognition that fades when you change tools, teams or employers

    Now you have

    A lifetime credential recognised across Japan and worldwide

    "The gap between running one framework and leading modern service management is increasingly a recognised credential, and the organisations that matter already know it."

    Join thousands of professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor, SalaryExpert, World Salaries (Japan) 2026.

    How to Get VeriSM Foundation Certified in JapanStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    The Skills You Will BuildAcross the Seven VeriSM Topic Areas

    This programme helps learners build a working understanding of modern service management across all seven EXIN VeriSM Foundation topic areas. By the end, you can explain the VeriSM model, the management mesh and how to apply the right practices for the right context.

    Modern Service Management Foundations

    Understand what services are in the digital economy, how service organisations operate, and why traditional, prescriptive frameworks fall short. You will be able to explain the shift from technology-centric to outcome-centric service thinking.

    Building a Service Culture

    Learn how consumer-centric values, behaviours and ethics shape effective service management. You will be able to describe how a strong service culture supports change, continuous improvement and trust in a digital organisation.

    The VeriSM Model and Management Mesh

    Master the core of VeriSM: governance, service management principles, the management mesh, and the Define, Produce, Provide and Respond stages. You will be able to explain how organisations design their own flexible service approach.

    Integrating Progressive Practices

    Learn how to select and combine practices such as ITIL, Agile, DevOps, Lean and SIAM within the management mesh. You will be able to match practices to organisational context rather than applying one framework everywhere.

    Applying Innovative Technologies

    Explore how cloud, AI and automation, IoT and analytics influence service management and the mesh. You will be able to describe how emerging technologies and data shape modern, secure service delivery.

    Getting Started with VeriSM

    Understand how an organisation assesses its maturity, defines its initial mesh and evolves it over time. You will be able to outline the practical first steps for adopting VeriSM and overcoming common barriers.

    Who Should TakeVeriSM Foundation Certification Training in Japan?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JPY 191200

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Japan seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 191200

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for VeriSM Training in JapanYour Accredited EXIN Training Partner

    Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations across Japan that want a modern, flexible approach to service management. As an accredited EXIN training partner, we combine experienced instructors, organised courseware and learner-focused support to prepare you for the EXIN exam. As a trusted VeriSM Foundation training company in Japan, we bring the same care to a single learner as we do to a large corporate cohort. Whether you enrol as an individual or plan corporate training for your team, we provide a professional experience built around practical understanding, real-world application and measurable learning outcomes.

    • Accredited EXIN training partner delivering aligned VeriSM Foundation courseware
    • Experienced trainers with real IT service management and DevOps expertise
    • Flexible learning formats: live online, classroom and corporate group training
    • Structured materials, practice questions and mock tests for the EXIN exam
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified
    • Dedicated learner support before, during and after your training
    • Scalable delivery for individuals and teams across Japan and worldwide
    • Competitive pricing for individual learners and corporate programmes

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    100+

    Countries Served

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    Quality Management

    200K+

    Professionals Trained

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in JapanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Japan

    Halekulani Okinawa,1967-1 Nakama, Onna Kunigami District, Okinawa 904-0401, Japan

    VeriSM Foundation Training Location in Japan

    Aman Tokyo, The Otemachi Tower, 1 Chome-5-6 Ōtemachi, Chiyoda City, Tokyo 100-0004, Japan

    corporate banner

    Corporate VeriSM Training in JapanUpskill Service Teams

    Untitled

    • Suitable for small, medium and large teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with IT service management and DX expertise
    • Role-based examples that improve real workplace application
    • Dedicated coordination and support for group training
    • Scalable delivery for teams across Japan and global locations

    Leading Organisations

    FujitsuNTT DataNECHitachiRakutenSoftBank

    What Our Learners Say

    Untitled

    The Management Mesh Finally Clicked

    "VeriSM Foundation finally gave me a way to make sense of the ITIL, Agile and DevOps practices we already use. The trainer explained the management mesh clearly, and I passed the EXIN exam on my first attempt."

    Kenji Tanaka

    IT Service Manager

    Untitled

    0/0

    Accessible Even Without an IT Background

    "As someone from a business background, I was worried the course would be too technical. It was not. VeriSM is genuinely accessible, and I now understand how our services connect to consumer outcomes."

    Yuki Sato

    Business Operations Analyst

    Untitled

    0/0

    Well Structured and Exam Ready

    "The practice questions and mock exams were well aligned to the real EXIN paper. The sessions on progressive practices and innovative technologies were the most useful for my day-to-day work."

    Haruto Yamamoto

    Service Delivery Analyst

    Untitled

    0/0

    A Shared Language Across Our Teams

    "We trained a mixed group of IT and business staff and it gave everyone a shared vocabulary for service management. Coordination and delivery were smooth, and the content mapped cleanly to our DX goals."

    Aiko Nakamura

    L&D Manager, IT Services Firm

    Untitled

    0/0

    Ideal for Our Modernisation Programme

    "We chose VeriSM Foundation to unify how our teams run services during a core-system renewal. The corporate programme was tailored to our sector, and the flexible schedule suited our operations perfectly."

    Ryo Kobayashi

    Head of IT Operations, Financial Services

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. VeriSM Foundation gives you a modern, framework-agnostic view of service management that Japanese employers value as they modernise systems and scale digital transformation. It maps to roles such as IT service manager and service delivery manager, which command strong salary bands in Japan.

    General

    Is the VeriSM Foundation certification worth it in Japan?

    Yes. VeriSM Foundation gives you a modern, framework-agnostic view of service management that Japanese employers value as they modernise systems and scale digital transformation. It maps to roles such as IT service manager and service delivery manager, which command strong salary bands in Japan.

    What is the VeriSM Foundation certification?

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh and how organisations define their own flexible service approach. It is governed by EXIN and built on the IFDC VeriSM framework.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Rather than prescribing one method, it helps organisations build a management mesh that integrates the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM.

    Who should take VeriSM Foundation?

    VeriSM Foundation suits IT and business professionals alike, including service desk leads, IT service managers, delivery managers, ITIL holders and business staff in digital organisations. There are no formal prerequisites, so it is open to everyone.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is valid for lifetime. The credential does not expire, and there is no renewal, re-examination or continuing education requirement once you pass.

    Pricing

    How much does VeriSM Foundation training cost in Japan?

    Training is available on request and varies by format and whether the EXIN exam is bundled. The course is typically purchased as a training and exam package. Contact a learning advisor for a quote tailored to Japan.

    What is included in the VeriSM course fee?

    The fee typically includes instructor-led training across all seven EXIN topic areas, courseware, practice questions, mock exams and learner support. The EXIN exam voucher is often included in the bundle. Request a quote to confirm inclusions.

    Is the exam fee included in the training price?

    It depends on the package you choose. Many providers bundle the EXIN exam voucher with training, while others price it separately. EXIN pricing varies by region and channel, so confirm the exact figure when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams in Japan. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with single-answer multiple-choice questions, based on the current EXIN VeriSM Foundation Examination Specification. It can be taken online with EXIN proctoring or at an accredited test location.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, multiple-choice paper delivered by EXIN.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly.

    Are there any prerequisites for the exam?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to all, though attending an accredited training course is recommended.

    What if I do not pass the exam on the first attempt?

    You can re-sit the EXIN exam. Verify the current re-sit policy and any fee with EXIN or your training provider. Our mock exams and practice questions are designed to help you pass with confidence the first time.

    Course Content

    What topics does the VeriSM Foundation training cover?

    The training covers all seven EXIN topic areas: The Service Organization, Service Culture, People and Organizational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started. The VeriSM Model carries the highest weighting at 25 percent.

    Do I need prior service management experience?

    No prior service management knowledge is required. VeriSM Foundation is designed to be accessible to both IT and business professionals, and the training builds your understanding from first principles.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams aligned to the 40-question EXIN format, plus topic-wise checks to help you identify weak areas and build readiness.

    Is the courseware aligned with the current EXIN specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework, so you study exactly what the exam assesses.

    How long is the VeriSM Foundation training?

    The programme runs for around 16 hours, typically delivered over two days. Accredited providers usually offer it as a full-day or extended half-day format to suit working professionals.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Japan?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule across Japan.

    How soon can I start?

    New cohorts run regularly across live online and corporate formats. See upcoming schedules or speak with a learning advisor to pick the batch that best suits your timeline.

    Can I reschedule or transfer my enrollment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.