Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 service management scheme from AXELOS, and ITIL 4 Foundation certification training in Japan is the most direct way for IT and business professionals to earn it. It introduces a modern, end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. Across Japan's system integrators, banks, manufacturers and public sector bodies, employers increasingly expect a shared ITSM language, and ITIL 4 gives you exactly that. You learn the Service Value System, the seven guiding principles and the core practices that keep services reliable and improving. Whether you are a service desk analyst, an aspiring IT service manager, or a business professional working alongside IT teams, ITIL 4 Foundation is an accessible first step with no formal prerequisites. Start your certification journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Japan, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 service management scheme from AXELOS, and ITIL 4 Foundation certification training in Japan is the most direct way for IT and business professionals to earn it. It introduces a modern, end-to-end operating model for creating, delivering and continually improving tech-enabled products and services.

    Across Japan's system integrators, banks, manufacturers and public sector bodies, employers increasingly expect a shared ITSM language, and ITIL 4 gives you exactly that. You learn the Service Value System, the seven guiding principles and the core practices that keep services reliable and improving.

    Whether you are a service desk analyst, an aspiring IT service manager, or a business professional working alongside IT teams, ITIL 4 Foundation is an accessible first step with no formal prerequisites. Start your certification journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Japan, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Japan designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Japan
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Japan

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Japan
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Japan
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in JapanDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    How ITIL 4 Foundation Advances Your CareerBenefits for Professionals and Teams

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps IT and business professionals build modern service management knowledge and prepare for the ITIL 4 Foundation exam. The credential suits service desk staff, support analysts, project team members and anyone moving into an ITSM career. Whether you are entering IT service management, formalising on-the-job experience, or working alongside IT in banking, manufacturing or the public sector, this training builds capability aligned with what Japanese employers value.

    If you want a respected first credential that travels across sectors and borders, ITIL 4 Foundation is a clear starting point. You gain a structured understanding of the Service Value System, guiding principles and key practices, plus a supported path from learning to certification.

    • Earn a globally recognised, entry-level ITSM credential with no prerequisites
    • Speak the shared service management language Japanese employers expect
    • Stand out for service desk, ITSM analyst and service delivery roles
    • Understand the Service Value System and the seven guiding principles
    • Apply core practices such as incident, problem and change enablement
    • Build a foundation for higher ITIL 4 Managing Professional modules
    • Improve how you keep services stable, valuable and continually improving
    • Gain confidence to contribute to digital and cloud transformation work
    For Organizations

    For Organizations

    ITIL 4 group training helps organisations build service management capability by giving teams a shared, practical understanding of the ITIL 4 framework. The training can be delivered for IT service desks, operations teams and cross-functional groups. For organisations modernising core systems and adopting cloud, this training provides a scalable, flexible way to raise service quality and consistency.

    If your teams struggle with inconsistent service practices or slow incident resolution, ITIL 4 training creates a common operating language. Staff gain a standardised approach to value, governance, practices and continual improvement.

    • Builds a common service management language across IT and business teams
    • Improves service quality, stability and incident response across the organisation
    • Connects IT delivery to value for customers and stakeholders
    • Supports cloud, AIOps and digital transformation initiatives
    • Standardises ITSM practice across departments and locations
    • Strengthens governance, continual improvement and service measurement
    • Offers flexible delivery for distributed teams across Japan
    • Accelerates onboarding of new IT service and support staff

    ITIL 4 Foundation Exam Format in JapanWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Japan

    The total cost of getting ITIL 4 Foundation certified in Japan includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Japan delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Japan is JPY 180000

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Takes IT Careers in JapanWhy Get ITIL Certified Now

    ITIL 4 has become the common language of IT service management across Japan, valued by system integrators, banks, manufacturers and public sector bodies that run large, always-on services. As organisations modernise core systems and adopt cloud, demand is rising for professionals who can keep services stable and improving. Roles range from service desk analyst to IT service delivery manager and IT service manager, and here is what the market is telling us right now.

    JPY 10M

    Average IT Manager salary, Japan

    per year, World Salaries 2026

    JPY 9M

    IT service delivery manager pay

    average market estimate, 2026

    USD 74.9B

    Japan IT services market, 2026

    IDC and Mordor Intelligence 2026

    11.3% CAGR

    IT services market growth

    2026 to 2031, Mordor Intelligence

    Sectors Hiring

    • —IT Services and System Integrators
    • —Banking, Financial Services and Insurance
    • —Manufacturing and Automotive
    • —Telecommunications and Technology
    • —Government and Public Sector
    • —Retail and E-Commerce

    Growth Trends

    • —Core-system renewals after the 2025 Digital Cliff
    • —Society 5.0 and government digital agency programmes
    • —Cloud-first public procurement rules
    • —Persistent IT skills shortage and an ageing workforce
    • —AIOps and AI-driven IT operations adoption
    • —Mid-sized firms lifting IT spend by around 9.5 percent

    Sources: PayScale, Glassdoor, World Salaries, Robert Half (Japan) 2026; IDC, Mordor Intelligence, Statista (Japan IT services) 2026.

    Why ITSM Skills Are in Demand Across Japan

    The 2025 Digital Cliff

    Japanese enterprises are renewing ageing core systems, and teams need a modern service operating model to manage the transition without disrupting reliable services.

    ITIL 4 builds modern service management skills

    IT Skills Shortage

    Japan faces a persistent shortage of skilled IT professionals and an ageing workforce, so credentialed ITSM talent is increasingly sought after by employers.

    ITIL 4 makes certified ITSM talent stand out

    Cloud and DX Governance Gap

    Rapid cloud adoption and digital transformation often outpace service governance. ITIL 4 helps teams keep value, risk and quality under control at scale.

    ITIL 4 builds value and governance skills

    Public Sector Digitalisation

    Society 5.0 and cloud-first procurement are pushing agencies to deliver dependable digital services, raising demand for structured service management practice.

    ITIL 4 supports reliable public services

    Service Automation and AIOps

    As firms adopt AIOps and automate IT operations, professionals who understand practices, value streams and continual improvement help automation deliver real results.

    ITIL 4 connects practices to automation

    Rising Service Quality Expectations

    Customers and the business expect faster resolution and dependable uptime. ITIL 4 practices strengthen incident, problem and service level management.

    ITIL 4 builds incident and SLA capability

    Sources: IDC, Mordor Intelligence (Japan IT services and DX) 2026; Robert Half, METI digital policy briefings 2026.

    ITIL 4 is more than a certificate. It is a career enabler for IT service professionals in Japan. Join those who keep services reliable and aligned to business value. Start your journey today.

    Your Japan Career Transformation

    From IT Operator Today to Service Leader Tomorrow

    What ITIL 4 Changes

    Japan's IT services market is expanding fast with cloud adoption and core-system renewals, and employers increasingly separate ITSM-certified professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the Japanese market

    After ITIL 4

    IT service and operations manager roles in Japan reach around JPY 9M to JPY 10M, with senior bands higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 4

    Eligible for ITSM roles across IT services, BFSI, manufacturing and the public sector

    Today

    Confident in support tasks, but employers want a service management framework

    After ITIL 4

    Fluent in the Service Value System, guiding principles and core ITIL practices

    You earn your ITIL 4 Foundation

    Before

    Service experience that depends on the job, not a recognised qualification

    Now you have

    A globally recognised AXELOS credential trusted by Japanese and global employers

    Before

    Stuck in reactive support with no formal service management framework

    Now you have

    A clear route into ITSM analyst, service delivery and IT service manager roles

    Before

    Task focused, with limited view of how services create business value

    Now you have

    The service skills employers want: value, practices and continual improvement

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A credential that travels across sectors and borders, with a path to higher ITIL modules

    "The gap between running tickets and leading services is increasingly a recognised credential, and the organisations that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor, World Salaries (Japan) 2026.

    How to Get ITIL 4 Founfdation Certified in JapanStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Japan is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    Skills You Will Build in ITIL 4 FoundationFrom Concepts to Practice

    In ITIL 4 Foundation training you will learn the key concepts of IT service management, the ITIL 4 Service Value System, the seven guiding principles, the four dimensions, the service value chain and the core ITIL practices. By the end of the programme you can apply a shared, modern service management framework at work.

    Core Service Management Concepts

    Understand what a service is, how value is co-created, and the meaning of utility, warranty, outputs and outcomes, so you can frame IT work around real stakeholder value.

    The ITIL 4 Service Value System

    Learn how guiding principles, governance, the service value chain, practices and continual improvement work together as one model to enable value creation.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adopt and adapt ITIL in your own context.

    The Service Value Chain

    Explore the six activities of plan, improve, engage, design and transition, obtain or build, and deliver and support, and how they form value streams.

    Key ITIL Practices

    Get to grips with practices including incident management, problem management, change enablement, service desk and service level management at Foundation level.

    Who Should TakeITIL 4 Foundation Certification Training in Japan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JPY 180000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 180000

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in JapanA Partner You Can Trust

    Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations building modern IT service management capability. Our programmes combine certified, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan team training, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. As a trusted ITIL 4 Foundation training company in Japan, we support both individuals and teams from foundational concepts through to certified, confident practice.

    • Accredited training aligned to AXELOS and PeopleCert standards
    • Experienced, certified trainers with real ITSM delivery experience
    • Flexible formats including live online, classroom and corporate group training
    • Courseware mapped to the current ITIL 4 Foundation syllabus
    • Practice questions, mock exams and structured exam preparation support
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across Japan and worldwide

    60+

    Certification Courses

    50,000+

    Professionals Trained

    100+

    Global Presence

    ISO 9001

    Quality Standard

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in JapanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Japan

    Halekulani Okinawa,1967-1 Nakama, Onna Kunigami District, Okinawa 904-0401, Japan

    ITIL 4 Foundation Training Location in Japan

    Aman Tokyo, The Otemachi Tower, 1 Chome-5-6 ÅŒtemachi, Chiyoda City, Tokyo 100-0004, Japan

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    ITIL 4 Foundation Corporate Training in JapanFor Your Teams

    Untitled

    • Suitable for small, medium and large IT and service teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Japan and global locations

    Leading Organisations

    FujitsuNTT DataNECHitachiRakutenSoftBank

    What Our Learners Say

    Untitled

    Passed on My First Attempt

    "The trainer made the Service Value System and guiding principles easy to follow, and the mock exams matched the real test well. I passed the ITIL 4 Foundation exam on my first attempt and now use the practices daily on our service desk."

    Kenji Tanaka

    Service Desk Analyst

    Untitled

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    A Clear Step up in My Career

    "Very practical sessions that connected ITIL 4 concepts to real incident and problem management work. The structured courseware helped me move from support into an ITSM analyst role."

    Aoi Yamamoto

    IT Service Management Analyst

    Untitled

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    Concepts That Finally Clicked

    "Good balance of theory and examples. The four dimensions and service value chain finally made sense. I feel much more confident discussing service quality with the business."

    Haruto Sato

    IT Support Specialist

    Untitled

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    A Shared Language for Our Team

    "We trained our whole operations team with Invensis Learning. The shared ITIL 4 language improved how we handle incidents and changes, and the live virtual format fit our schedule across two sites."

    Yuki Nakamura

    IT Operations Lead, Financial Services

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    0/0

    Consistent Foundations Across Teams

    "As an L&D manager I needed consistent ITSM foundations across our integration teams. The corporate programme was well coordinated, and the trainers tailored examples to our manufacturing context."

    Mai Kobayashi

    Learning and Development Manager, Manufacturing

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised, entry-level ITSM credential valued across Japan's IT services, banking, manufacturing and public sector employers. It signals a shared service management language and opens roles from service desk analyst through to IT service manager.

    General

    Is the ITIL 4 Foundation certification worth it in Japan?

    Yes. ITIL 4 Foundation is a globally recognised, entry-level ITSM credential valued across Japan's IT services, banking, manufacturing and public sector employers. It signals a shared service management language and opens roles from service desk analyst through to IT service manager.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert. It introduces a modern operating model for service management and suits IT and business professionals at any career stage. There are no formal prerequisites.

    Why choose Invensis Learning for ITIL 4 training in Japan?

    Invensis Learning offers training aligned to AXELOS and PeopleCert standards, certified trainers, flexible delivery, and structured exam preparation. As an ISO 9001 and ISO 27001 certified provider, we support you from learning to certification with a clear path.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Do I need any prior experience to take this course?

    No. ITIL 4 Foundation has no formal prerequisites and no required work experience. It is designed to be accessible to IT and business professionals alike, making it an ideal first step into IT service management.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the current syllabus, practice questions, mock exams, exam preparation support and learner support. Speak with a learning advisor to confirm what each plan includes and request a quote.

    How much does ITIL 4 Foundation training cost in Japan?

    Pricing varies by delivery format and plan, so course fees are available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Contact us for a tailored quote and current options.

    Is the exam fee included in the training price?

    It depends on the plan. Some packages bundle the PeopleCert exam, while others price training and exam separately. PeopleCert exam pricing varies by region. Ask a learning advisor which option includes the exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, operations and cross-functional teams across Japan. Contact us for a tailored group quote.

    What payment and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with 40 questions. It is delivered by PeopleCert either online with proctoring or at an authorised test centre, and is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. You need 26 correct answers, a score of 65 percent, to pass.

    What is the passing score for ITIL 4 Foundation?

    The passing score is 65 percent, which is 26 of 40 questions answered correctly. The exam is closed book, so focus on understanding the key concepts, guiding principles and core practices across the syllabus.

    How do I book and sit the ITIL 4 Foundation exam?

    You take the exam through PeopleCert, using online proctoring available around the clock or an authorised test centre. After training, our team can guide you through scheduling and what to prepare on exam day.

    What happens if I do not pass the first time?

    You can resit the exam through PeopleCert; a re-examination fee applies and the resit policy is confirmed at peoplecert.org. Our preparation resources, mock exams and trainer guidance are designed to help you pass with confidence.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites, so beginners and professionals new to ITSM are welcome. The training builds concepts step by step, with examples and practice to support understanding.

    What learning resources and materials are provided?

    You receive courseware aligned to the current ITIL 4 Foundation syllabus, practice questions, mock exams and topic-wise quizzes. These help you revise, identify weak areas and build exam readiness.

    Is the courseware aligned to the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so what you study reflects the topics tested in the exam.

    Will I receive a certificate of completion after the training?

    Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning. The official ITIL 4 Foundation certification is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join upcoming live online or classroom batches. Choose your format, complete payment, and you will receive access to schedules, courseware and resources. Talk to an advisor to find the next batch.

    What training formats are available in Japan?

    We offer live virtual instructor-led training, classroom training and customised corporate group training, including online options for professionals across Japan. Choose the format that fits your schedule and learning preference.

    Are there any prerequisites to enrol in the training?

    No. Anyone can enrol in ITIL 4 Foundation training, as the certification has no formal prerequisites. It is suitable for IT staff, support analysts, project team members and business professionals working alongside IT.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team and we will help you arrange a suitable date.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.