Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Quality Function Deployment Training in Jordan?UntitledYour Guide to Customer-Driven Design

    Quality Function Deployment (QFD) is a structured, customer-driven method for translating the Voice of the Customer into specific engineering and process characteristics at every stage of product and service development. This Quality Function Deployment training in Jordan teaches you to build and interpret the House of Quality, the central QFD planning matrix, so that customer requirements drive every design decision. Developed in Japan by Yoji Akao and Shigeru Mizuno, QFD is now used across manufacturing, pharmaceuticals, automotive, healthcare and software. Over one practical day you learn to capture customer needs, translate them into measurable engineering characteristics, resolve design trade-offs and cascade the analysis through product planning, parts deployment, process planning and production planning. The programme suits product designers, design and quality engineers, R&D professionals, product managers and Six Sigma practitioners in Amman and across Jordan who want to design quality in from the start. Build the skill with Invensis Learning and apply it to your own products straight away.

    What Is Quality Function Deployment Training in Jordan?Your Guide to Customer-Driven Design

    Quality Function Deployment (QFD) is a structured, customer-driven method for translating the Voice of the Customer into specific engineering and process characteristics at every stage of product and service development. This Quality Function Deployment training in Jordan teaches you to build and interpret the House of Quality, the central QFD planning matrix, so that customer requirements drive every design decision.

    Developed in Japan by Yoji Akao and Shigeru Mizuno, QFD is now used across manufacturing, pharmaceuticals, automotive, healthcare and software. Over one practical day you learn to capture customer needs, translate them into measurable engineering characteristics, resolve design trade-offs and cascade the analysis through product planning, parts deployment, process planning and production planning.

    The programme suits product designers, design and quality engineers, R&D professionals, product managers and Six Sigma practitioners in Amman and across Jordan who want to design quality in from the start. Build the skill with Invensis Learning and apply it to your own products straight away.

    Certification Badge

    Key Highlightsof the Quality Function Deployment Training Course

    End-to-End Skill Development

    • Structured Quality Function Deployment training in the Jordan designed to help learners understand the core QFD concepts, tools, methods, and phases covered in the program
    • Course content aligned with current industry expectations, product development requirements, and practical learning objectives for quality and engineering professionals
    • Real-world examples and scenario-based learning to help learners connect QFD concepts with everyday product design and customer satisfaction situations
    • Guided learning support to help participants strengthen understanding, improve confidence, and apply QFD skills effectively at work

    Structured Courseware and Learning Resources

    • Access to organized QFD course materials including House of Quality templates, QFD matrix worksheets, Voice of the Customer guides, and Kano Model analysis tools
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of matrix calculation, customer needs analysis, and design target setting
    • Practice activities, assignments, quizzes, or workplace-based exercises included where applicable using the resources provided in the Online Quality Function Deployment course
    • Supplementary learning aids such as affinity diagram worksheets, tree diagram templates, cause-and-effect guides, and QFD four-phase reference cards

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced quality management practitioners with domain expertise in product development, QFD facilitation, and customer-driven design
    • Real-world examples, case discussions, and applied House of Quality matrix building activities to improve practical understanding of QFD methodology
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on Voice of the Customer, needs prioritization, and design target translation
    • Learn through instructor-led Quality Function Deployment training focused on solving real product development and engineering challenges

    Flexible Learning Support in Jordan

    • Flexible training formats available for individual learners and corporate teams in the Jordan
    • Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
    • Learning support designed to help participants stay on track before, during, and after the Quality Function Deployment training
    • Additional revision, refresher, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand QFD fundamentals including its definition, history, four-phase structure, and role in aligning product design with customer requirements
    • Learn how to capture Voice of the Customer, apply the Kano Model, and distinguish between customer needs and technical descriptors based on the course curriculum
    • Explore practical use cases showing how QFD is applied across product development, manufacturing, and service design environments in the Jordan
    • Build role-relevant knowledge of House of Quality matrix construction, relationship weighting, and design target prioritization that supports better product decisions

    Practice, Assessment, and Completion Support

    • Practice building QFD matrices, constructing House of Quality diagrams, and applying supporting tools through exercises and scenario-based activities where applicable
    • Use assessments to identify knowledge gaps in QFD concepts and strengthen understanding of weaker areas
    • Receive guidance from instructors or learning support teams to improve understanding of QFD methodology and stay aligned with course objectives
    • Earn a course completion certificate after successfully meeting the training requirements

    Career and Workplace Application

    • Build practical QFD skills that can support career growth, role advancement, or improved product development performance in the Jordan
    • Strengthen confidence in applying Voice of the Customer analysis, House of Quality matrices, and design target translation to real product and service challenges
    • Improve professional credibility through structured, skill-focused Quality Function Deployment training recognized across Jordan industries
    • Enable enterprise-wide capability development through Quality Function Deployment corporate training for employees across product development, manufacturing, quality, and engineering teams.

    Quality Function Deployment Training Eligibility in the JordanWho Can Enroll?

    • No prior QFD experience is required to enroll; the course is open to all working professionals in the Jordan

    • Basic familiarity with product development, quality management, or customer requirements analysis is helpful but not mandatory

    • Professionals from product development, manufacturing, quality, marketing, and R&D backgrounds are well suited for this training

    • Quality managers, engineers, and analysts involved in product design, process improvement, or customer satisfaction programs will benefit directly

    • Anyone seeking to strengthen customer-driven design, requirements analysis, and quality prioritization skills in the Jordan will benefit from this program

    What You Gain from Mastering QFDPractical Value from Day One

    For Individuals

    For Individuals

    Quality Function Deployment training turns you into a customer-driven designer who can prove that every engineering decision traces back to a real customer need. The skill suits product designers, design and quality engineers, R&D professionals, product managers and Six Sigma practitioners. Whether you are launching new products, improving a service, or leading a cross-functional design team in Jordan's manufacturing, pharmaceutical or technology sectors, QFD gives you a structured, repeatable way to design quality in from the start.

    If you want practical, on-the-job capability rather than theory, QFD is one of the most immediately useful tools in product development. You leave able to facilitate a House of Quality workshop and build a working matrix for your own product.

    • Translate the Voice of the Customer into clear, measurable design specifications
    • Build and read a full House of Quality matrix with confidence
    • Prioritise design decisions using customer importance, not guesswork
    • Spot and resolve engineering trade-offs before costly prototypes
    • Cut design rework and speed up time to market for new products
    • Apply QFD within Design for Six Sigma and DMAIC projects
    • Stand out as a customer-driven product, design or quality professional in Jordan
    • Earn an Invensis Learning course completion certificate you can apply at work
    For Organizations

    For Organizations

    QFD group training helps organisations build a customer-driven design capability across product, engineering, quality and marketing teams. Delivered for cross-functional groups, it gives everyone a shared language for translating customer needs into design and process decisions. For manufacturers, pharmaceutical firms and technology companies in Jordan, this training standardises how teams capture the Voice of the Customer and design quality into new products and services.

    When a cross-functional team learns QFD together, they can build a House of Quality for one of your own products during the session, creating value from day one. The result is fewer design iterations, faster launches and products genuinely aligned to customer needs.

    • Aligns product, engineering, quality and marketing around one customer voice
    • Reduces late design changes, warranty costs and value leakage
    • Builds a shared, repeatable House of Quality method across teams
    • Connects customer requirements to production controls with a clear audit trail
    • Strengthens new product development and Design for Six Sigma capability
    • Delivered onsite or live virtual for cross-functional teams in Jordan
    • Creates immediate value by working on your own real product in the room

    Where QFD Skills Take Your Career in JordanRoles, Sectors and Demand

    Quality Function Deployment skills are increasingly valued across Jordan's manufacturing, pharmaceutical, automotive and technology sectors, where employers must translate customer and regulatory requirements into reliable product designs. As Jordan grows its high-value industry base, professionals who complete Quality Function Deployment training and can run the House of Quality and connect customer needs to design decisions stand out for product, design, quality and R&D roles. Here is what the local market looks like now.

    JD 720

    Quality Engineer salary, Jordan

    per month, average, Glassdoor and PayScale 2026

    254,000+

    Manufacturing workforce, Jordan

    across around 18,000 industrial establishments

    JD 748m

    Pharmaceutical exports, Jordan

    2023, up 7% year on year

    JD 1,500

    Product Manager salary, Jordan

    per month, average, market estimate

    SECTORS HIRING

    • —Pharmaceuticals and Medical Devices
    • —Manufacturing and Industrial Products
    • —Automotive and Engineering Industries
    • —FMCG and Consumer Goods
    • —Software and Telecom Services
    • —Healthcare and Service Design

    DEMAND DRIVERS

    • —A manufacturing base worth around $21bn across 18,000+ establishments
    • —Pharmaceutical exports of JD 748m raising design-quality standards
    • —Investment Promotion Strategy 2023-2026 targeting high-value industry
    • —Growing electronics, medical device and automotive investment
    • —Design for Six Sigma and Quality by Design adoption in regulated sectors
    • —Zarqa and Sahab industrial estates expanding product manufacturing

    Sources: Glassdoor, PayScale, WorldSalaries (Jordan) 2026; Jordan Ministry of Industry and Trade, Invest Jordan, JAPM 2023-2026.

    Why Jordan's Industries Need QFD Skills

    Customer-Design Translation Gap

    Many Jordanian manufacturers still design from assumption rather than evidence, so products miss what customers actually need. QFD closes the gap between customer language and engineering specifications.

    QFD closes the customer-to-design gap

    Regulated Pharma Quality Demands

    Jordan's pharmaceutical exporters must meet strict standards across 78+ markets. QFD and Quality by Design translate patient and regulatory needs into robust, traceable product characteristics.

    QFD builds design-quality skills

    Costly Late Design Changes

    Late-stage redesigns inflate development cost and delay launches. The House of Quality surfaces design conflicts early, reducing rework, warranty costs and time to market.

    QFD surfaces design conflicts early

    Rising Automotive and Electronics Investment

    New automotive, electronics and medical-device investment demands stronger product engineering. QFD gives teams a structured way to set and trace design targets at scale.

    QFD sets and traces design targets

    Scarce Customer-Driven Design Talent

    Jordan has strong engineering graduates but few professionals trained in structured methods for turning customer needs into design. QFD skills make product and quality engineers stand out.

    QFD makes product engineers stand out

    Fragmented Cross-Functional Teams

    Product, engineering, quality and marketing often work in silos, losing the customer voice in handoffs. QFD gives cross-functional teams one shared design language.

    QFD gives teams one design language

    Sources: Jordan Ministry of Industry and Trade, Invest Jordan, JAPM; Glassdoor, PayScale (Jordan) 2026.

    QFD is one of the most practical product-design skills you can build. Join professionals across Jordan who design quality in from the start. Start your journey today.

    Your Jordan Product-Design Transformation

    Where You Stand Today,

    And Where QFD Skills Take You Next

    Jordan's product and manufacturing sectors increasingly separate teams that design around real customer needs from those that design by assumption. Here is which side of that line you want to be on.

    Today

    You design from opinion and internal assumptions about what customers want

    After QFD

    You design from the structured Voice of the Customer, with evidence behind every choice

    Today

    Late design changes drive up cost and delay your product launches

    After QFD

    You catch design conflicts early in the House of Quality, cutting rework and time to market

    Today

    Customer needs get lost in the handoffs between design, quality and production

    After QFD

    You keep one traceable line from customer need to production control

    You master QFD

    Before

    Product credibility resting on seniority rather than a clear method

    Now you have

    A recognised, structured product-design skill valued across Jordan's industries

    Before

    Limited to delivering to a fixed brief handed down from others

    Now you have

    The ability to facilitate Voice of the Customer and House of Quality workshops for any product or service

    Before

    QFD understood as theory from a textbook, hard to apply at work

    Now you have

    Hands-on capability to build a working House of Quality for your own product

    Before

    Design quality reviewed late, after problems have already appeared

    Now you have

    Quality designed in from the start, across product, parts and process planning

    "The gap between building products and genuinely designing them around the customer is a structured method, and the teams that matter already use one."

    Join thousands of professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, WorldSalaries (Jordan) 2026.

    Module 1: QFD Introduction

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritize design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculumof the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Jordan is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

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    Skills You Will Build in This CourseThe Full QFD Toolkit

    This Quality Function Deployment training gives you the practical skills to run QFD from end to end. By the end of the day you can capture the Voice of the Customer, build a House of Quality, set engineering targets and cascade the analysis through to production.

    Capture the Voice of the Customer

    Collect and structure customer needs using interviews, observation and surveys, organise them with the affinity diagram, and classify them with the Kano model into must-be, performance and delighter requirements.

    Build the House of Quality

    Construct the full House of Quality step by step: customer requirements, engineering characteristics, the relationship matrix, the correlation roof, competitive benchmarking and engineering targets.

    Prioritise Design Decisions

    Calculate absolute and relative technical importance to identify the vital few engineering characteristics that drive customer satisfaction, so design effort goes where it matters most.

    Resolve Design Trade-Offs

    Read the correlation roof to find design hot spots and conflicts, and make deliberate, evidence-based trade-offs before committing to expensive prototypes.

    Cascade QFD Through Four Phases

    Flow customer requirements through product planning, parts deployment, process planning and production planning, keeping a clear audit trail from customer need to quality control.

    Apply QFD in Six Sigma and Services

    Use QFD within Design for Six Sigma and DMAIC projects, and adapt the House of Quality to service, healthcare and software design contexts.

    Who Should TakeQuality Function Deployment Training in Jordan?

    R&D Personnel

    Project Managers

    Service Team Leaders

    Design and Process Engineers

    Manufacturing Engineers and Managers

    Quality Personnel and Consultants

    Marketing and Sales Professionals

    Product Development Personnel

    Who Can Take This Certification Training

    Quality Function Deployment Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 395

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

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    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Quality Function Deployment Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 395

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningA Trusted Global Training Partner

    As a trusted Quality Function Deployment training company in Jordan, Invensis Learning delivers practical, instructor-led programmes for professionals and organisations that want to design quality into their products and services. Our trainers are experienced quality and product-development practitioners, and our programmes combine clear frameworks, real-world examples and hands-on House of Quality exercises. Whether you join as an individual in Amman or arrange corporate training for a cross-functional team, you get an ISO-certified provider, flexible delivery formats and support that focuses on real workplace application.

    • Experienced trainers who are practising quality and product-development professionals
    • Hands-on House of Quality exercises using real product and service examples
    • Flexible formats: live virtual (online), classroom and onsite corporate training
    • ISO 9001:2015 and ISO 27001:2022 certified training provider
    • Course completion certificate from Invensis Learning on finishing the programme
    • Practical, apply-at-work focus rather than theory alone
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across many industries and countries

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in JordanAll our classroom training is now available online at your convenience

    Quality Function Deployment in Jordan

    InterContinental, Islamic Scientific College Street, Jabal Amman, Zahran District, Amman, Amman District, Kasbah District of Amman, Amman, 11180, Jordan

    Quality Function Deployment in Jordan

    Landmark Amman Hotel, Jordan

    corporate banner

    Corporate QFD Training in JordanBuilt for Your Teams

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    • Train product, engineering, quality and marketing teams together in one shared method
    • Build a House of Quality for your own real product during the session
    • Flexible delivery: onsite, live virtual or blended for teams across Jordan
    • Role-based examples from manufacturing, pharma and technology sectors
    • Customised schedules aligned to your team's availability
    • Dedicated coordination and support for group training
    • Scalable delivery for local and regional teams

    Trusted by Teams Across Jordan's Industries

    Hikma PharmaceuticalsJordanian Pharmaceutical ManufacturingDar Al DawaNuqul GroupArab Potash CompanyAramex

    What Our Learners Say

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    The House of Quality Finally Clicked

    "The hands-on House of Quality exercise made everything practical. I went back to work and built a QFD matrix for a new product line the same week. The trainer explained the Voice of the Customer and Kano model clearly."

    Yousef Al-Masri

    Product Development Engineer

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    Practical from the First Hour

    "I liked how the course connected customer requirements to measurable engineering targets. The examples from manufacturing and pharma were directly relevant to my work in Amman."

    Rana Haddad

    Quality Engineer

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    A Structured Way to Design Quality

    "QFD gave me a repeatable method instead of relying on opinion. Cascading customer needs through parts and process planning was the most useful part for our development projects."

    Omar Khalil

    R&D Specialist

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    Great Fit for Our Cross-Functional Team

    "We trained a mixed team of design, quality and production staff. Building a House of Quality for one of our own products created real alignment and cut back-and-forth between functions."

    Lina Qasem

    Quality Manager, Pharmaceutical Manufacturer

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    Aligned Our Teams Around the Customer

    "The corporate session gave product, engineering and marketing one shared language. We now start new features with a proper Voice of the Customer and prioritisation step."

    Tareq Nsour

    Head of Product, Technology Firm

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    Well-Structured Corporate Training

    "Invensis Learning tailored the examples to our industry and delivered onsite for our team. The facilitation and materials were professional and genuinely practical."

    Dina Sabbagh

    Learning and Development Lead

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    Frequently Asked QuestionsHere's everything you may ask...

    Quality Function Deployment (QFD) is a structured, customer-driven method for translating the Voice of the Customer into specific engineering and process characteristics. It uses the House of Quality matrix to make sure customer requirements drive every product or service design decision.

    General

    What is Quality Function Deployment (QFD)?

    Quality Function Deployment (QFD) is a structured, customer-driven method for translating the Voice of the Customer into specific engineering and process characteristics. It uses the House of Quality matrix to make sure customer requirements drive every product or service design decision.

    Who should take QFD training in Jordan?

    The training suits product designers, design and quality engineers, R&D professionals, product managers, marketing professionals and Six Sigma practitioners. It is ideal for anyone in Jordan's manufacturing, pharmaceutical, automotive or technology sectors who turns customer needs into product designs.

    Is QFD training worth it for my career?

    Yes. QFD is one of the most practical product-development skills you can build, and it applies across manufacturing, pharma, healthcare and software. Professionals who can run the House of Quality stand out for product, design, quality and R&D roles across Jordan.

    Do I need prior experience to take this course?

    No. There are no prerequisites, and the course introduces QFD and the House of Quality from first principles. Familiarity with product development or quality concepts is helpful but not required.

    What method and framework does the training follow?

    The training is built on the QFD methodology developed by Yoji Akao and Shigeru Mizuno, centred on the House of Quality. It covers the four-phase QFD model: product planning, parts deployment, process planning and production planning.

    Pricing

    How much does QFD training cost in Jordan?

    Pricing depends on the delivery format (live virtual, classroom or corporate) and group size, so fees are available on request. Contact a learning advisor for a tailored quote for individual or team training in Jordan.

    What is included in the course fee?

    The fee typically includes instructor-led training across all QFD modules, hands-on House of Quality exercises, learning materials and templates, and a course completion certificate from Invensis Learning. Request a quote for full details.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for cross-functional teams and departments. Ask about corporate pricing for your team in Jordan.

    Are there rates for teams in Jordan?

    Group and corporate rates are available for teams, and pricing scales with group size. Talk to a learning advisor about the best option for training your product and quality team together.

    How do I get a price for my team?

    Request a quote through the Invensis Learning website or speak with a learning advisor. Share your preferred format, group size and location, and we will provide a tailored proposal.

    Assessment

    Is this course assessed or graded?

    No. QFD training is a practical, non-assessed skills course with no test. Learning is reinforced through hands-on House of Quality exercises, realistic case studies and team discussion throughout the day.

    Will I receive anything on completion?

    Yes. You receive a course completion certificate from Invensis Learning confirming you finished the programme. The QFD skills you gain are immediately usable at work and do not expire.

    How is learning reinforced during the course?

    Through practical exercises: capturing the Voice of the Customer, classifying needs with the Kano model, and building a full House of Quality from a realistic product or service scenario. You leave able to apply QFD straight away.

    Is QFD recognised by employers?

    QFD is a widely used, established methodology valued across manufacturing, pharmaceutical, automotive, healthcare and software organisations. Employers value professionals who can apply the House of Quality to design products around real customer needs.

    How long does the training take?

    The programme runs for one full day (8 hours), or can be split into two half-days totalling 8 hours. It covers all QFD modules, from the Voice of the Customer through the House of Quality to four-phase cascading.

    Course Content

    What topics does the QFD training cover?

    The course covers QFD principles and the business case, capturing and structuring the Voice of the Customer, building and interpreting the House of Quality, four-phase QFD cascading, and applying QFD in Design for Six Sigma, DMAIC and service design.

    What is the House of Quality?

    The House of Quality is the central QFD planning matrix. It links customer requirements to engineering characteristics, weights their relationships, maps design conflicts in the correlation roof, benchmarks competitors and sets measurable engineering targets.

    Does the course cover the Voice of the Customer and Kano model?

    Yes. You learn to collect and structure customer needs using interviews, observation and surveys, organise them with the affinity diagram, and classify them with the Kano model into must-be, performance and delighter requirements.

    Is QFD useful for services and software, not just manufacturing?

    Yes. While QFD began in manufacturing, the course covers applications in services, healthcare, financial services and software, where customer requirements must be translated into delivery standards, process parameters and test criteria.

    Will I practise on a real product during the course?

    Yes. Hands-on exercises run throughout, and you build a working House of Quality from a realistic scenario. In corporate sessions, teams can build one for their own product, creating immediate value.

    Enrollment

    How do I enrol in QFD training in Jordan?

    You can enrol through the Invensis Learning website or by speaking with a learning advisor. Choose your preferred format, confirm your place, and you will receive schedules, materials and joining details.

    What delivery formats are available?

    QFD training is available live virtual (online), in classroom, and as onsite corporate training for teams. You can pick the format that best fits your schedule and location in Jordan.

    When can I start?

    Public sessions run on scheduled dates, and corporate sessions are arranged to suit your team's availability. Contact a learning advisor to see upcoming batches and book a convenient date.

    Can you deliver training onsite for our team in Jordan?

    Yes. We deliver onsite and live virtual corporate training for cross-functional teams across Jordan, with customised schedules and industry-relevant examples. Request corporate training to arrange a session.

    What is the reschedule or cancellation policy?

    Rescheduling and cancellations are handled per our published policy, and flexible options are available on selected plans. Reach out to our team for the details that apply to your enrolment.