Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Quality Function Deployment and Why It MattersUntitledA Customer-Driven Design Method

    Quality Function Deployment Training in Greece equips product, design and quality professionals to translate customer requirements into measurable engineering specifications using the House of Quality. Quality Function Deployment (QFD) is a structured, customer-driven method developed in Japan by Yoji Akao and Shigeru Mizuno that turns the Voice of the Customer (VOC) into clear design and process targets. This one-day, practical programme takes you from capturing and structuring customer needs, through building and interpreting the House of Quality matrix, to cascading requirements across the four QFD phases of product planning, parts deployment, process planning and production planning. It suits engineers, product managers, R&D and quality teams in Greece's growing manufacturing, pharmaceutical, food and beverage and technology sectors, where designing quality in from the start reduces rework and speeds time to market. This is a non-certification skills course: there is no exam, and you receive a course completion record from Invensis Learning. Start building customer-driven design skills you can apply to your own products from day one.

    What Is Quality Function Deployment and Why It MattersA Customer-Driven Design Method

    Quality Function Deployment Training in Greece equips product, design and quality professionals to translate customer requirements into measurable engineering specifications using the House of Quality.

    Quality Function Deployment (QFD) is a structured, customer-driven method developed in Japan by Yoji Akao and Shigeru Mizuno that turns the Voice of the Customer (VOC) into clear design and process targets. This one-day, practical programme takes you from capturing and structuring customer needs, through building and interpreting the House of Quality matrix, to cascading requirements across the four QFD phases of product planning, parts deployment, process planning and production planning.

    It suits engineers, product managers, R&D and quality teams in Greece's growing manufacturing, pharmaceutical, food and beverage and technology sectors, where designing quality in from the start reduces rework and speeds time to market. This is a non-certification skills course: there is no exam, and you receive a course completion record from Invensis Learning.

    Start building customer-driven design skills you can apply to your own products from day one.

    Certification Badge

    Key Highlightsof the Quality Function Deployment Training Course

    End-to-End Skill Development

    • Structured Quality Function Deployment training in the Greece designed to help learners understand the core QFD concepts, tools, methods, and phases covered in the program
    • Course content aligned with current industry expectations, product development requirements, and practical learning objectives for quality and engineering professionals
    • Real-world examples and scenario-based learning to help learners connect QFD concepts with everyday product design and customer satisfaction situations
    • Guided learning support to help participants strengthen understanding, improve confidence, and apply QFD skills effectively at work

    Structured Courseware and Learning Resources

    • Access to organized QFD course materials including House of Quality templates, QFD matrix worksheets, Voice of the Customer guides, and Kano Model analysis tools
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of matrix calculation, customer needs analysis, and design target setting
    • Practice activities, assignments, quizzes, or workplace-based exercises included where applicable using the resources provided in the Online Quality Function Deployment course
    • Supplementary learning aids such as affinity diagram worksheets, tree diagram templates, cause-and-effect guides, and QFD four-phase reference cards

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced quality management practitioners with domain expertise in product development, QFD facilitation, and customer-driven design
    • Real-world examples, case discussions, and applied House of Quality matrix building activities to improve practical understanding of QFD methodology
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on Voice of the Customer, needs prioritization, and design target translation
    • Learn through instructor-led Quality Function Deployment training focused on solving real product development and engineering challenges

    Flexible Learning Support in Greece

    • Flexible training formats available for individual learners and corporate teams in the Greece
    • Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
    • Learning support designed to help participants stay on track before, during, and after the Quality Function Deployment training
    • Additional revision, refresher, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand QFD fundamentals including its definition, history, four-phase structure, and role in aligning product design with customer requirements
    • Learn how to capture Voice of the Customer, apply the Kano Model, and distinguish between customer needs and technical descriptors based on the course curriculum
    • Explore practical use cases showing how QFD is applied across product development, manufacturing, and service design environments in the Greece
    • Build role-relevant knowledge of House of Quality matrix construction, relationship weighting, and design target prioritization that supports better product decisions

    Practice, Assessment, and Completion Support

    • Practice building QFD matrices, constructing House of Quality diagrams, and applying supporting tools through exercises and scenario-based activities where applicable
    • Use assessments to identify knowledge gaps in QFD concepts and strengthen understanding of weaker areas
    • Receive guidance from instructors or learning support teams to improve understanding of QFD methodology and stay aligned with course objectives
    • Earn a course completion certificate after successfully meeting the training requirements

    Career and Workplace Application

    • Build practical QFD skills that can support career growth, role advancement, or improved product development performance in the Greece
    • Strengthen confidence in applying Voice of the Customer analysis, House of Quality matrices, and design target translation to real product and service challenges
    • Improve professional credibility through structured, skill-focused Quality Function Deployment training recognized across Greece industries
    • Enable enterprise-wide capability development through Quality Function Deployment corporate training for employees across product development, manufacturing, quality, and engineering teams.

    Quality Function Deployment Training Eligibility in the GreeceWho Can Enroll?

    • No prior QFD experience is required to enroll; the course is open to all working professionals in the Greece

    • Basic familiarity with product development, quality management, or customer requirements analysis is helpful but not mandatory

    • Professionals from product development, manufacturing, quality, marketing, and R&D backgrounds are well suited for this training

    • Quality managers, engineers, and analysts involved in product design, process improvement, or customer satisfaction programs will benefit directly

    • Anyone seeking to strengthen customer-driven design, requirements analysis, and quality prioritization skills in the Greece will benefit from this program

    Why QFD Skills Are Worth BuildingFor Individuals and Teams

    For Individuals

    For Individuals

    QFD training helps you move from guesswork to a structured, evidence-based way of designing products and services around real customer needs. You learn to capture the Voice of the Customer, weigh competing requirements with the Kano model, and translate them into engineering targets through the House of Quality. Whether you work in product design, quality, R&D or product management, these skills make your design decisions traceable, defensible and aligned to what customers actually value.

    If you want to reduce late design changes, cut warranty and rework costs, and get products right the first time, QFD gives you a repeatable method you can apply to your own projects immediately.

    • Turn vague customer needs into measurable, testable engineering targets
    • Build and interpret the House of Quality with confidence
    • Prioritise design effort using customer importance and the Kano model
    • Spot and resolve design conflicts early with the correlation roof
    • Reduce costly late design changes, rework and warranty claims
    • Apply QFD within Design for Six Sigma and DMAIC projects
    • Strengthen your value to employers in Greece's design-led sectors
    For Organizations

    For Organizations

    QFD group training gives cross-functional teams a shared, customer-driven language for new product and service development. When engineering, quality, marketing and manufacturing build the House of Quality together, customer requirements are captured completely and design trade-offs are made in the open. Delivered for your product, quality or R&D teams, the training can be run on one of your own real products so the learning creates immediate organisational value.

    For organisations under pressure to launch faster and cut development cost, QFD standardises how customer needs flow into design, parts, process and production controls, improving quality and reducing rework across the portfolio.

    • Give teams a shared method for customer-driven product design
    • Capture customer requirements fully with cross-functional input
    • Reduce rework and late changes by designing quality in from the start
    • Improve time to market and development cost control
    • Create traceability from customer need to production control
    • Build House of Quality capability on your own live products
    • Standardise QFD practice across sites and business units

    Where QFD Skills Take You in GreeceIn-Demand Design Roles

    Quality Function Deployment skills are valued wherever Greek employers design products and services around demanding customers, from food and beverage and pharmaceuticals to metals, consumer goods and technology. As Greek manufacturing expands and exporters compete on quality, professionals who can translate customer needs into robust designs stand out. The capability supports roles from design engineer and product manager to quality manager and R&D lead, and here is what the local market is telling us right now.

    EUR 42,761

    Average quality manager salary, Greece

    per year, ERI SalaryExpert 2026

    EUR 55,470

    Average R&D manager salary, Greece

    per year, ERI 2026

    53.8

    Manufacturing PMI, Greece

    June 2026, S&P Global

    8.3%

    Industrial output growth

    year on year, early 2026

    SECTORS HIRING

    • —Food and Beverage Manufacturing
    • —Pharmaceuticals and Medical Devices
    • —Metals, Cement and Building Materials
    • —Automotive and Industrial Suppliers
    • —Consumer Goods and Electronics
    • —IT, Software and Technology Services

    GROWTH TRENDS

    • —Greek manufacturing PMI in expansion at 53.8 in June 2026
    • —Industrial output up 8.3% year on year in early 2026
    • —Pharmaceutical production growth above 30% in early 2026
    • —Export focus demanding stronger customer-driven design
    • —EU recovery funds accelerating product innovation
    • —Scarce design-for-quality talent versus a deep engineering base

    Sources: ERI SalaryExpert, PayScale, Glassdoor (Greece) 2026; S&P Global Greece Manufacturing PMI; ELSTAT and Trading Economics industrial production 2026.

    What Is Driving Demand for QFD Skills in Greece

    Designing Quality in from the Start

    Greek manufacturers in food, pharma and metals face pressure to launch faster while cutting defects. QFD builds quality in at the design stage rather than fixing it on the production line.

    QFD builds customer-to-design translation skills

    Pharma and Medical Device Rigour

    Pharmaceutical output in Greece rose above 30% in early 2026. Translating patient, clinician and regulatory needs into precise design specifications is exactly where the House of Quality adds value.

    QFD translates patient and regulatory needs

    Competing on Export Quality

    Greek producers sell into dozens of countries and must meet demanding customer requirements. QFD keeps design anchored to what export customers actually value, market by market.

    QFD keeps design anchored to customer value

    Closing the Customer-Design Gap

    Many teams still design from assumption rather than evidence. QFD closes the gap between what customers need and what engineers build, reducing the risk of launch failure.

    QFD closes the gap between needs and design

    Aligning Cross-Functional Teams

    Siloed engineering, quality and marketing teams lose customer requirements in handoffs. The House of Quality aligns them around a single, shared planning matrix.

    The House of Quality aligns teams around one matrix

    Scarce Design-For-Quality Skills

    Greece has a deep engineering base but few practitioners trained in structured Voice of the Customer to design methods, making QFD capability a genuine differentiator.

    QFD skills set practitioners apart

    Sources: S&P Global Greece Manufacturing PMI 2026; ELSTAT and Trading Economics industrial production 2026; Greek manufacturing sector analyses 2026.

    QFD is a practical skill that Greek employers value: the ability to design quality in from the start rather than inspect it in later. Build customer-driven design capability you can apply to your own products. Start your QFD journey today.

    Your Greece Career Transformation

    Your Skills Before and After QFD

    The Shift Customer-Driven Design Delivers

    Greek manufacturing is expanding and exporters are competing harder on quality, so employers increasingly separate professionals who can design around the customer from those who only deliver. Here is the shift QFD training makes.

    Today

    Design decisions rely on intuition and are hard to defend to customers or auditors

    After QFD

    A structured, traceable method linking every design choice to a customer requirement

    Today

    Customer needs get lost in the handoff from marketing to engineering

    After QFD

    The House of Quality keeps the Voice of the Customer visible through the whole design

    Today

    Late design changes and rework inflate cost and delay product launches

    After QFD

    Early conflict detection with the correlation roof cuts rework and speeds time to market

    You Master QFD

    Before

    Quality skills limited to fixing defects in existing processes

    Now you have

    The ability to design quality in from the start with QFD and the House of Quality

    Before

    No shared framework linking customer needs to design decisions

    Now you have

    A cross-functional method your whole team can apply to real products

    Before

    Recognition tied to delivery, not to customer-driven design

    Now you have

    In-demand design-for-quality capability valued across Greek industry

    Before

    QFD referenced in Six Sigma but never applied in depth

    Now you have

    Practical fluency to lead House of Quality workshops and cascade all four QFD phases

    "The teams that win in demanding markets are the ones that turn what customers say into what engineers build, and QFD is how they do it."

    Join the professionals and teams who build customer-driven design skills with Invensis Learning.

    Sources: ERI SalaryExpert, PayScale, Glassdoor (Greece) 2026.

    Module 1: QFD Introduction

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritize design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculumof the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Greece is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

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    Skills You Will Build in This QFD CourseA Complete House of Quality Toolkit

    This QFD training builds practical, hands-on capability across the full method, from capturing customer needs to setting engineering targets. By the end of the one-day programme you can facilitate a Voice of the Customer session and build and interpret a complete House of Quality.

    Capturing the Voice of the Customer

    Skills covered in QFD training start here: how to collect, structure and prioritise customer needs using interviews, observation, surveys and the affinity diagram, then organise them into the primary, secondary and tertiary requirement hierarchy that anchors the whole analysis.

    Classifying Needs with the Kano Model

    Learn to sort customer requirements into must-be, performance and delighter needs, so you invest design effort where it drives real satisfaction rather than spreading it thinly across every feature.

    Building the House of Quality

    Construct the House of Quality step by step: entering customer WHATs and engineering HOWs, completing the relationship matrix with the 9, 3 and 1 scale, and adding competitive benchmarking as a cross-functional team.

    Setting Targets and Resolving Trade-Offs

    Use the correlation roof to find design conflicts, calculate absolute and relative column importance, spot design hot spots, and set measurable engineering targets that reflect what customers value most.

    Cascading QFD Across Four Phases

    Take requirements beyond the first matrix through parts deployment, process planning and production planning, creating full traceability from a customer need all the way to a production control.

    Applying QFD in Six Sigma and Services

    Apply QFD in the Design for Six Sigma Measure phase and the DMAIC Define phase, and extend the House of Quality to service, healthcare and software design where customer needs must become delivery standards.

    Who Should TakeQuality Function Deployment Training in Greece?

    R&D Personnel

    Project Managers

    Service Team Leaders

    Design and Process Engineers

    Manufacturing Engineers and Managers

    Quality Personnel and Consultants

    Marketing and Sales Professionals

    Product Development Personnel

    Who Can Take This Certification Training

    Quality Function Deployment Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

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    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Quality Function Deployment Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 400

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for QFD in GreecePractical, Expert-Led

    Invensis Learning delivers structured, instructor-led QFD training for individual professionals and organisations across Greece that want to build customer-driven design capability. Our programmes combine experienced trainers, hands-on House of Quality exercises, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a practical learning experience designed around real-world application and measurable outcomes, backed by an ISO-certified provider trusted by teams in more than 100 countries.

    • Experienced trainers with real product design and quality management expertise
    • Hands-on House of Quality exercises built around realistic scenarios
    • Flexible formats: online live virtual, classroom and on-site training
    • Practical focus on applying QFD at work, not just theory
    • Customised corporate group training for teams across Greece
    • ISO 9001:2015 and ISO 27001:2022 certified training provider
    • Dedicated learner support before, during and after the course
    • Course completion record recognised by employers worldwide

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in GreeceAll our classroom training is now available online at your convenience

    Quality Function Deployment in Greece

    InterContinental Athenaeum Athens, Greece

    Quality Function Deployment in Greece

    Conrad Athens The Ilisian, 46, Vasilissis Sofias, Lykavittos, Kolonaki Quarter, 1st Community of Athens, Athens, Municipality of Athens, Regional Unit of the Central Sector of Athens, Region of Attica, Decentralized Administration of Attica, 115 28, Greece

    corporate banner

    Corporate QFD Training in GreeceBuild In-House Capability

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    • Delivered on site or live virtual for your product and quality teams
    • Build the House of Quality on one of your own real products
    • Cross-functional training for engineering, quality and marketing together
    • Tailored to your sector, whether food, pharma, metals or technology
    • Flexible schedules aligned to your organisation's availability
    • Dedicated coordination and learner support throughout
    • Scalable delivery for teams across multiple Greek sites

    Sectors We Support in Greece

    Coca-Cola HBCELPENTITAN CementViohalcoVianexChipita

    What Our Learners Say

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    The House of Quality Finally Clicked

    "The course made the House of Quality finally click for me. I now run Voice of the Customer sessions and build the matrix with my design team, and our specifications are far clearer and easier to defend."

    Dimitris Papadopoulos

    Design Engineer

    Untitled

    0/0

    Practical and Immediately Useful

    "Very practical and hands-on. The Kano model and correlation roof exercises helped me prioritise features and catch design conflicts early. I applied it to a live product the following week."

    Eleni Georgiou

    Quality Engineer

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    0/0

    Connects Customer Needs to Delivery

    "As a product manager I finally have a structured way to connect what customers ask for to what engineering delivers. The four-phase cascade was the part that changed how I brief my team."

    Nikos Vasileiou

    Product Manager

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    Added Real Depth to My Six Sigma Work

    "I came from a Six Sigma background and used QFD only loosely. This course gave me the depth to lead a full House of Quality workshop and cascade requirements into process controls."

    Maria Konstantinou

    Continuous Improvement Specialist

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    Great Shared Method for Our Teams

    "We ran the training on site for our R&D and quality teams and built the House of Quality on one of our own products. It gave everyone a shared language and reduced the back and forth in our design reviews."

    Yannis Antoniou

    R&D Manager, Pharmaceutical Sector

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    Tailored Corporate Training That Worked

    "The corporate session was tailored to our food and beverage products and delivered flexibly around our shift patterns. Our teams now design around customer requirements far more consistently."

    Sofia Nikolaou

    Learning and Development Lead, Manufacturing

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    Frequently Asked QuestionsHere's everything you may ask...

    Quality Function Deployment training is a practical, one-day course that teaches you to translate customer requirements into design and engineering specifications using the House of Quality. QFD is a structured, customer-driven method developed in Japan by Yoji Akao and Shigeru Mizuno, and the course covers Voice of the Customer capture through to the four-phase QFD cascade.

    General

    What is Quality Function Deployment training?

    Quality Function Deployment training is a practical, one-day course that teaches you to translate customer requirements into design and engineering specifications using the House of Quality. QFD is a structured, customer-driven method developed in Japan by Yoji Akao and Shigeru Mizuno, and the course covers Voice of the Customer capture through to the four-phase QFD cascade.

    Who should attend the QFD course in Greece?

    The course suits product designers, design and quality engineers, product managers, R&D professionals and Six Sigma practitioners across Greek manufacturing, pharmaceuticals, food and beverage and technology. Anyone who needs to turn customer needs into product or service specifications will benefit.

    Is QFD training worth it for my career in Greece?

    Yes. Greek employers in design-led sectors increasingly value professionals who can design quality in from the start, a skill directly linked to roles such as design engineer, quality manager and R&D manager. QFD gives you a repeatable, in-demand method you can apply immediately at work.

    What is the House of Quality?

    The House of Quality is the central QFD planning matrix that links customer requirements (the WHATs) to engineering characteristics (the HOWs). It captures relationships, competitive benchmarking, design conflicts in the correlation roof, and measurable engineering targets, all anchored to customer priorities.

    How long is the QFD training?

    The programme runs for one day (8 hours), covering QFD foundations, Voice of the Customer capture, full House of Quality construction, interpretation, the four-phase cascade, and QFD in Six Sigma and services, with hands-on exercises throughout.

    Pricing

    How much does QFD training in Greece cost?

    Pricing varies by delivery format (live virtual, classroom or on site) and group size, so a tailored quote gives the most accurate figure. The fee covers instruction, hands-on House of Quality exercises, course materials and a completion record. Request a quote for current pricing in Greece.

    What is included in the QFD course fee?

    The fee typically includes instructor-led training, hands-on House of Quality and Voice of the Customer exercises, course materials, templates and a course completion record from Invensis Learning. There is no separate exam or external body fee for this course.

    Do you offer group or corporate pricing?

    Yes. We offer customised corporate group training with volume-based pricing for product, quality and R&D teams across Greece. Training can be delivered on site or live virtual and built around your own products. Contact us for a group quote.

    Are there payment or instalment options?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Is there any additional exam or certification fee?

    No. QFD is a non-certification skills course with no exam and no external awarding body, so there is no extra exam or certification fee. Your enrolment covers the full training and a course completion record.

    Assessment

    Is there an exam for the QFD course?

    No. Quality Function Deployment training is a non-certification course with no examination. Learning is reinforced through hands-on House of Quality construction exercises, case studies and team discussion during the day.

    How is my learning assessed?

    There is no formal assessment. You demonstrate your learning by building and interpreting House of Quality matrices during practical exercises, so you leave able to apply the method to your own products and services.

    Will I receive a certification or a credential?

    You receive a course completion record from Invensis Learning. This is a practical skills course, so it does not award an external certification or credential, but the QFD and House of Quality skills you gain are immediately applicable at work.

    Do I need to renew anything after the course?

    No. There is no certification to maintain and nothing to renew. The QFD skills you learn do not expire and can be applied to product development, service design and quality planning straight away.

    Are there prerequisites to take QFD training?

    No formal prerequisites are required. Familiarity with product development or quality management is helpful but not essential, as the course introduces QFD and the House of Quality from first principles.

    Course Content

    What topics does the QFD training cover?

    The course covers QFD foundations and business case, Voice of the Customer capture with affinity diagrams and the Kano model, full House of Quality construction, interpretation and design trade-offs, the four-phase QFD cascade, and QFD in Design for Six Sigma, DMAIC and service design.

    Can a beginner take this course?

    Yes. The course is beginner-friendly and builds QFD from first principles, so no prior QFD experience is needed. Hands-on exercises and guided examples help you apply each concept as you learn it.

    Does the course include hands-on House of Quality exercises?

    Yes. You build a complete House of Quality from a realistic product or service scenario, including the relationship matrix, correlation roof, competitive benchmarking and engineering targets, so the learning is practical throughout.

    Does QFD apply to services as well as products?

    Yes. While QFD began in manufacturing, the course covers applications in services such as healthcare, financial services and software, wherever customer requirements need to be translated into delivery standards and process controls.

    Is QFD useful for Six Sigma practitioners?

    Very. QFD is a core tool in the Design for Six Sigma Measure phase and the DMAIC Define phase for translating the Voice of the Customer into critical-to-quality requirements. The course gives Green and Black Belt practitioners the depth to apply it confidently.

    Enrollment

    How do I enrol in the QFD course in Greece?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, course materials and learning resources. Talk to a learning advisor if you would like help choosing a format.

    What training formats are available?

    QFD training is available as online (live virtual) instructor-led sessions, classroom training, and customised corporate on-site training for teams. You can choose the format that best fits your schedule and location in Greece.

    Can I take QFD training online in Greece?

    Yes. The course is offered online as live virtual instructor-led training, so you can join interactive sessions and hands-on House of Quality exercises from anywhere in Greece, with the same trainer guidance as the classroom.

    Can I reschedule my booking?

    Yes. Flexible options let you reschedule to another batch where needed. Contact our support team and we will help you move to a date that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy. Reach out to our team for the details that apply to your enrolment, and we will guide you through the options.