Quality Function Deployment Training in Georgia

Design Around the Customer Voice

Build the practical skills to turn customer requirements into confident design decisions. This instructor-led Quality Function Deployment training in Georgia helps product, quality and design professionals capture the Voice of the Customer, construct the House of Quality, and cascade design priorities from planning to production in a hands-on one-day programme.

Flexible

Duration

Live

Mode

Hours

17K+ already enrolled

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Master QFD and Lead Customer-Driven Design in Georgia

Starts from

GEL 950

What Is Quality Function Deployment?A Customer-Driven Route to Better Design

Quality Function Deployment (QFD) is a structured, customer-driven method for translating the Voice of the Customer into specific engineering and design characteristics at every stage of product and service development. Developed in Japan by Yoji Akao and Shigeru Mizuno, it uses the House of Quality matrix to connect what customers want to how a design will deliver it.

This one-day, instructor-led programme gives product designers, quality engineers, product managers and Six Sigma practitioners across Georgia a practical command of QFD. You learn to capture and structure customer requirements, build and interpret the House of Quality, resolve design trade-offs, and cascade priorities from product planning through parts deployment, process planning and production.

For Georgia's fast-growing pharmaceutical, food and beverage, wine, fintech and IT sectors, the ability to design quality in from the start is a genuine differentiator. Start building customer-driven design skills with Invensis Learning.

Key Highlightsof the Quality Function Deployment Training Course

End-to-End Skill Development

Structured Quality Function Deployment training in the Georgia designed to help learners understand the core QFD concepts, tools, methods, and phases covered in the program
Course content aligned with current industry expectations, product development requirements, and practical learning objectives for quality and engineering professionals
Real-world examples and scenario-based learning to help learners connect QFD concepts with everyday product design and customer satisfaction situations
Guided learning support to help participants strengthen understanding, improve confidence, and apply QFD skills effectively at work

Structured Courseware and Learning Resources

Access to organized QFD course materials including House of Quality templates, QFD matrix worksheets, Voice of the Customer guides, and Kano Model analysis tools
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of matrix calculation, customer needs analysis, and design target setting
Practice activities, assignments, quizzes, or workplace-based exercises included where applicable using the resources provided in the Online Quality Function Deployment course
Supplementary learning aids such as affinity diagram worksheets, tree diagram templates, cause-and-effect guides, and QFD four-phase reference cards

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced quality management practitioners with domain expertise in product development, QFD facilitation, and customer-driven design
Real-world examples, case discussions, and applied House of Quality matrix building activities to improve practical understanding of QFD methodology
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on Voice of the Customer, needs prioritization, and design target translation
Learn through instructor-led Quality Function Deployment training focused on solving real product development and engineering challenges

Flexible Learning Support in Georgia

Flexible training formats available for individual learners and corporate teams in the Georgia
Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
Learning support designed to help participants stay on track before, during, and after the Quality Function Deployment training
Additional revision, refresher, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand QFD fundamentals including its definition, history, four-phase structure, and role in aligning product design with customer requirements
Learn how to capture Voice of the Customer, apply the Kano Model, and distinguish between customer needs and technical descriptors based on the course curriculum
Explore practical use cases showing how QFD is applied across product development, manufacturing, and service design environments in the Georgia
Build role-relevant knowledge of House of Quality matrix construction, relationship weighting, and design target prioritization that supports better product decisions

Practice, Assessment, and Completion Support

Practice building QFD matrices, constructing House of Quality diagrams, and applying supporting tools through exercises and scenario-based activities where applicable
Use assessments to identify knowledge gaps in QFD concepts and strengthen understanding of weaker areas
Receive guidance from instructors or learning support teams to improve understanding of QFD methodology and stay aligned with course objectives
Earn a course completion certificate after successfully meeting the training requirements

Career and Workplace Application

Build practical QFD skills that can support career growth, role advancement, or improved product development performance in the Georgia
Strengthen confidence in applying Voice of the Customer analysis, House of Quality matrices, and design target translation to real product and service challenges
Improve professional credibility through structured, skill-focused Quality Function Deployment training recognized across Georgia industries
Enable enterprise-wide capability development through Quality Function Deployment corporate training for employees across product development, manufacturing, quality, and engineering teams.

Quality Function Deployment Training Eligibility in the GeorgiaWho Can Enroll?

No prior QFD experience is required to enroll; the course is open to all working professionals in the Georgia
Basic familiarity with product development, quality management, or customer requirements analysis is helpful but not mandatory
Professionals from product development, manufacturing, quality, marketing, and R&D backgrounds are well suited for this training
Quality managers, engineers, and analysts involved in product design, process improvement, or customer satisfaction programs will benefit directly
Anyone seeking to strengthen customer-driven design, requirements analysis, and quality prioritization skills in the Georgia will benefit from this program

What Mastering QFD Does for Your WorkSkills You Use from Day One

For Individuals

QFD training helps product designers, quality engineers, product managers and R&D professionals in Georgia turn customer requirements into design specifications that teams can act on. The one-day programme builds hands-on skill with the House of Quality and the wider method. Whether you design physical products, pharmaceuticals, food and beverage lines, or digital services, you gain a repeatable way to make customer needs visible and traceable through every design decision.

If you want to move from intuition-led design to structured, customer-driven design, QFD is a practical next step. You leave able to run a Voice of the Customer session, build a House of Quality, and connect design priorities to what customers genuinely value.

Turn customer needs into clear, measurable design requirements
Build and interpret the House of Quality with confidence
Prioritise design decisions using real customer importance data
Spot and resolve design conflicts before costly prototyping
Cascade customer requirements from planning through to production
Strengthen your role in DFSS, DMAIC and new product development
Apply a globally proven method across product, service and software work

For Organizations

QFD group training equips cross-functional teams to build the House of Quality together, so product, quality, engineering, marketing and manufacturing share one customer-driven design language. It can be delivered onsite or live online for teams across Georgia. For organisations scaling in wine, food and beverage, pharmaceuticals, fintech or IT, this training turns customer insight into design specifications and process controls.

If your teams struggle to translate customer requirements into what gets designed and built, QFD gives them a shared, structured method. Sending a whole team lets them build a House of Quality for one of your own products during the workshop.

Reduce design iterations and costly late-stage changes
Shorten time to market by getting design right the first time
Improve customer satisfaction with genuinely customer-led products
Create a documented audit trail from customer need to production control
Align cross-functional product, quality and manufacturing teams
Strengthen quality planning for export and regulated markets
Standardise customer-driven design across business units

Where QFD Skills Take Your Career in GeorgiaRoles, Sectors and Demand

QFD skills are increasingly valued across Georgia's growing product economy, from wine, food and beverage and pharmaceuticals to fintech, IT and manufacturing. As firms compete on quality and customer experience at home and in export markets, professionals who can translate customer needs into design specifications, the core focus of Quality Function Deployment training, are in demand. Roles span quality engineer, product manager, design engineer and R&D and new product development leadership, and here is what the market shows.

₾115,000

Average quality engineer salary, Georgia

per year, SalaryExpert 2026

₾175,000

Design engineer pay, Tbilisi

average, SalaryExpert 2026

5.5%

Projected GDP growth, Georgia

2026, Asian Development Bank

US$900M+

IT service exports, Georgia

2023, driving product demand

SECTORS HIRING

—Wine and Beverage Production
—Pharmaceuticals and Generics
—Food Processing and FMCG
—Banking, Fintech and Digital Services
—IT, BPO and Software
—Manufacturing and Construction

GROWTH TRENDS

—IT and BPO expansion under the Virtual Zone tax regime
—Wine sector scaling for export, 16th largest producer globally
—Pharmaceutical makers competing on affordable, reliable generics
—Banks investing in customer-centric product design
—Manufacturing and construction growth rising in 2026
—Rising demand for structured, customer-driven design skills

Sources: SalaryExpert, ERI, Glassdoor (Tbilisi) 2026; Asian Development Bank; National Statistics Office of Georgia.

Designation

Quality Function Deployment Professionals in Georgia : Salary Insights and Trends

Hiring Companies in Georgia

₾60K

Min

₾83K

Average

₾120K

Max

SalaryExpert · Glassdoor (Tbilisi) 2026

TBC BankBank of GeorgiaEPAMNikora

Source: TBC Bank · Bank of Georgia · EPAM · Nikora

Market Forces Making QFD Skills Valuable in Georgia

Designing What Customers Actually Need

Many products fail because teams design what they assume customers want. In competitive export and domestic markets, that gap is expensive, and structured customer-driven design is the fix.

QFD closes the gap between assumption and need

Voice of the Customer Lost in Handoffs

Customer insight often fades as it passes from marketing to engineering to production. Georgian firms scaling across sectors need a method that keeps requirements visible through every design stage.

QFD keeps requirements traceable end to end

Quality Demands of Export Markets

Georgia's wine, food and beverage exporters must meet strict quality and specification standards abroad. Translating buyer requirements into exact design and process targets is now a core capability.

QFD builds precise design and process targets

Competing on Generics and Product Quality

Pharmaceutical manufacturers compete on affordable, reliable generics, where quality must be designed in. QFD links patient and market needs to critical quality attributes and process controls.

QFD links needs to critical quality attributes

Customer-Led Design in Fintech

Georgia's banks and fintechs compete on customer experience. Turning user needs into product and service specifications is where structured design methods give teams a real edge.

QFD turns user needs into product specs

A Shortage of Structured Design Skills

The talent pool is strong in delivery and engineering but thin in formal customer-driven design methods. Professionals who can run a House of Quality stand out to employers.

QFD makes structured designers stand out

Sources: Asian Development Bank; National Statistics Office of Georgia; Georgian wine and pharmaceutical sector reports 2026.

QFD turns customer insight into design decisions your market rewards. Build the skill that helps Georgian product, quality and design teams compete. Start your training today.

Your Georgia Skills Transformation

Where You Stand Today,

And Where QFD Skills Take You

Georgia's product, quality and design market is growing with export-focused manufacturing, a booming IT and BPO sector, and rising competition in pharma, food and beverage and fintech. Employers increasingly value professionals who can design quality in from the start. Here is the shift QFD skills make.

Today

Pay progress limited in a purely delivery or inspection role

After QFD

Positioned for better-paid quality, design and product roles across Georgia

Today

Pay progress limited in a purely delivery or inspection role

Today

Design conflicts surface late, during costly prototyping

After QFD

Design trade-offs identified early in the House of Quality roof

Today

Design conflicts surface late, during costly prototyping

Today

Customer needs get lost between marketing and engineering

After QFD

The Voice of the Customer stays traceable from need to build

Today

Customer needs get lost between marketing and engineering

You master QFD

Before

A design process no one can audit or repeat

Now you have

A structured, documented method from customer need to production

Before

A design process no one can audit or repeat

Before

Limited standing in DFSS and new product development

Now you have

A core QFD skill that Six Sigma and NPD teams rely on

Before

Limited standing in DFSS and new product development

Before

Skills tied to one sector or employer

Now you have

A cross-industry method used in product, service and software

Before

Skills tied to one sector or employer

Before

Customer feedback captured but rarely acted on

Now you have

The tools to convert feedback into design specifications

Before

Customer feedback captured but rarely acted on

"In competitive markets, the winners design what customers actually need, not what teams assume they want, and QFD is how they prove it."

Join 50,000+ professionals who trained with Invensis Learning.

Sources: SalaryExpert, ERI, Glassdoor (Tbilisi) 2026; Asian Development Bank; National Statistics Office of Georgia.

Module 1: QFD Introduction

Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Module 2: Pre-Planning a QFD Project

Defining project scope, objectives, and completion criteria for a QFD initiative
Assembling the cross-functional QFD team and assigning roles and responsibilities
Gathering Voice of the Market data and establishing documentation requirements

Module 3: Voice of the Customer

Understanding the three quality levels from the Kano Model: basic, performance, and excitement
Methods for collecting customer information including interviews, surveys, and observation
Translating raw customer input into structured, actionable customer requirement statements

Module 4: Needs vs. Features

Distinguishing between what customers need and how products or processes can deliver those needs
Understanding abstraction levels and how to move from customer language to technical descriptors
Translating customer needs into measurable performance characteristics for the QFD matrix

Module 5: Calculating a QFD Matrix

Understanding the whats versus hows framework and its role in QFD matrix structure
Building the relationship matrix and applying weighting scales to prioritize design requirements
Completing Phase I QFD calculations to generate a ranked set of technical design targets

Module 6: Rooms in the House of Quality

Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
Building each room of the House of Quality step by step and understanding its role
Evaluating and interpreting completed House of Quality matrices for design decision-making

Module 7: Beyond the House of Quality

Applying the Phase II product design matrix to translate technical requirements into component characteristics
Building Phase III process design matrices and Phase IV production planning matrices
Connecting the four-phase QFD cascade to ensure design intent flows through to production

Module 8: Affinity Diagrams

Creating affinity diagrams to organise large volumes of customer requirements into logical groups
Facilitating team-based affinity sessions to build shared understanding of customer needs
Using affinity diagrams as input to the QFD matrix planning process

Module 9: Tree Diagrams

Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
Using tree diagrams to connect customer needs to measurable technical attributes
Integrating tree diagrams with the QFD matrix to improve requirement traceability

Module 10: Cause-and-Effect Diagrams

Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

Module 11: Flowcharts

Creating process flowcharts to document and visualize product development and quality workflows
Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
Integrating flowcharts with QFD planning to align process steps with customer requirements

Course Curriculumof the Quality Function Deployment Training

The online Quality Function Deployment training course curriculum in the Georgia is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

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Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

Module 1: QFD Introduction

Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

100% Secure and Safe download

The Skills You Will Build in This TrainingFrom Customer Voice to the Factory Floor

This QFD training builds practical, hands-on skill with the House of Quality and the full four-phase method. By the end of the one-day programme, you can run a Voice of the Customer session and translate what you hear into design specifications.

Capture the Voice of the Customer

Gather and structure customer needs using interviews, observation, surveys and the affinity diagram, so every requirement is clear, ranked and ready to drive design.

Classify Needs with the Kano Model

Separate must-be, performance and delighter requirements to decide where to invest design effort for the biggest gain in customer satisfaction.

Build the House of Quality

Construct the full matrix step by step: customer requirements, engineering characteristics, the relationship matrix, the correlation roof, competitive benchmarking and targets.

Read Design Priorities and Trade-Offs

Calculate column importance, find design hot spots, and resolve conflicts revealed by the roof so effort goes where it matters most to customers.

Cascade QFD to Production

Carry customer requirements through the four QFD phases, from product planning to parts deployment, process planning and production controls.

Apply QFD in DFSS, Services and Software

Use QFD in Design for Six Sigma and DMAIC, and adapt the House of Quality to service, healthcare, fintech and software design.

Who Should TakeQuality Function Deployment Training in Georgia?

R&D Personnel

Project Managers

Service Team Leaders

Design and Process Engineers

Manufacturing Engineers and Managers

Quality Personnel and Consultants

Marketing and Sales Professionals

Product Development Personnel

Who Can Take This Certification Training

Quality Function Deployment Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

Quality Function Deployment Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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Quality Function Deployment Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

GEL 950

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

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Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Quality Function Deployment Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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Quality Function Deployment Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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Quality Function Deployment Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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Why Choose Invensis Learning for QFD Training in GeorgiaTrusted by Professionals Worldwide

As a trusted Quality Function Deployment training company in Georgia, Invensis Learning delivers structured, hands-on QFD training for individuals and organisations that want to design quality in from the start. Our programmes combine experienced, industry-expert trainers, flexible delivery formats, organised courseware, and practical House of Quality exercises. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience built around real-world application and measurable outcomes.

Experienced trainers with real product design and quality management expertise
Hands-on House of Quality exercises using realistic product and service scenarios
Flexible formats: live online, classroom and onsite corporate training
ISO 9001:2015 certified training provider with global delivery
Practical, apply-at-work focus rather than theory alone
Customised group training aligned to your products and sector
Dedicated learner support before, during and after training
Trusted by professionals and organisations across many industries

24/7

Learner Support

50+

Industries Served

1-to-1

Doubt-Clearing Sessions

60+

Global Course Portfolio

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

Quality Function Deployment Training Locations in GeorgiaAll our classroom training is now available online at your convenience

Quality Function Deployment in Georgia

Sheraton Metekhi Palace, 20, St. Ketevan Dedofli Avenue, Avlabari, Zemo Avlabari, Metromshen, Isni District, Tbilisi, 0144, Georgia

Quality Function Deployment in Georgia

Radisson Blu Iveria Hotel, 1, First Republic Square, Mtatsminda, Sololak, Mtatsminda District, Tbilisi, 0108, Georgia

Quality Function Deployment in Georgia

Sheraton Metekhi Palace, 20, St. Ketevan Dedofli Avenue, Avlabari, Zemo Avlabari, Metromshen, Isni District, Tbilisi, 0144, Georgia

Quality Function Deployment in Georgia

Radisson Blu Iveria Hotel, 1, First Republic Square, Mtatsminda, Sololak, Mtatsminda District, Tbilisi, 0108, Georgia

Corporate QFD Training in GeorgiaDesign Quality Across Teams

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Train cross-functional product, quality and design teams together
Customised schedules that fit your team's availability
Delivery via onsite, live virtual, hybrid or blended formats
Build a House of Quality for one of your own products in the workshop
Role-based examples relevant to your sector and market
Dedicated coordination and learner support throughout
Scalable delivery for teams across Georgia and beyond

What Our Learners Say

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Customer Needs Made Tangible

"The House of Quality exercises finally made customer requirements tangible for me. I now run Voice of the Customer sessions and turn them into clear engineering targets, which has changed how our quality reviews work."

Nino Beridze

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Prioritising What Customers Value

"As a product manager, the Kano model and importance weighting were the highlights. I can prioritise features against what customers actually value instead of internal opinion. The one-day format was practical and to the point."

Giorgi Kapanadze

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Catching Trade-Offs Early

"The correlation roof was an eye-opener. I now catch design trade-offs early rather than during prototyping. The trainer used realistic examples that mapped closely to the products I work on."

Tamar Gelashvili

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Real Value from Onsite Delivery

"We booked this as onsite corporate training and built a House of Quality for one of our live products during the workshop. The team left with a shared language for connecting customer needs to design decisions."

Levan Tsiklauri

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Tailored to Our Sector

"Invensis Learning tailored the session to our pharmaceutical context, linking patient needs to critical quality attributes. Our design and quality teams now work from the same customer-driven method. Strong facilitation throughout."

Ana Kvaratskhelia

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4.6

Ratings

100K+

Happy Learners

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Locations Worldwide

99%

Training Satisfaction

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Foundation

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Frequently Asked QuestionsHere's everything you may ask...

Quality Function Deployment is a structured, customer-driven method for translating the Voice of the Customer into specific engineering and design characteristics. Developed in Japan by Yoji Akao and Shigeru Mizuno, its core tool is the House of Quality matrix, which links what customers want to how a design will deliver it.

General

What is Quality Function Deployment (QFD)?

Who should attend QFD training in Georgia?

The course suits product designers, design and quality engineers, product managers, marketing and R&D professionals, new product development managers, and Six Sigma practitioners. Anyone in Georgia who needs to translate customer requirements into design or service specifications will benefit.

Is QFD training worth it for professionals in Georgia?

Yes. Georgia's growing wine, food and beverage, pharmaceutical, fintech and IT sectors increasingly compete on quality and customer experience. QFD skills are immediately applicable and help you stand out in a market where structured, customer-driven design is scarce. Talk to a learning advisor to plan your start.

Do I need prior experience to take this course?

No. There are no prerequisites. Familiarity with product development or quality management is helpful but not required, as the programme introduces QFD and the House of Quality from first principles.

Is this a certification course?

No. This is a non-certification skills training course with no exam. It focuses on building practical QFD capability. You receive a course completion certificate from Invensis Learning after finishing the programme.

Pricing

How much does QFD training cost in Georgia?

Pricing depends on the delivery mode, group size and format, so a fee is available on request. Live online, classroom and onsite corporate options are available across Georgia. Request a quote for pricing that fits your needs.

What is included in the training fee?

The fee typically covers instructor-led delivery, structured courseware, hands-on House of Quality exercises, templates, learner support, and a course completion certificate. Ask a learning advisor for the exact inclusions on your chosen format.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for product, quality and design teams. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Is the price different for online and classroom training?

Pricing can vary by delivery mode, as live online, classroom and onsite corporate formats have different logistics. Request a quote and we will confirm the cost for your preferred format.

Assessment

Is there an exam for QFD training?

No. QFD training is a non-certification course with no examination. Learning is reinforced through hands-on House of Quality construction exercises, case studies and team discussion during the one-day programme.

How is learning assessed during the course?

There is no formal assessment. Instead you learn by doing: structuring the Voice of the Customer with an affinity diagram, classifying needs with the Kano model, and building and interpreting a House of Quality from a realistic scenario.

What will I be able to do after the training?

You will be able to capture and structure customer requirements, build a complete House of Quality, calculate column importance, identify and resolve design conflicts, and cascade QFD through parts deployment, process planning and production.

Do I receive a certificate after completing the course?

Yes. You receive a course completion certificate from Invensis Learning once you complete the programme. Note that this is a record of completion, not an external certification, as QFD training has no certifying body or exam.

Which framework is the QFD course based on?

The course is based on the established QFD methodology and its four-phase model: Product Planning, Parts Deployment, Process Planning and Production Planning. QFD is also a core tool in Design for Six Sigma and the DMAIC Define phase.

Course Content

What topics does the QFD course cover?

The programme covers six areas: QFD principles and business case, the Voice of the Customer, building the House of Quality, interpreting the House of Quality, the four-phase QFD cascade, and QFD in DFSS, DMAIC and service and software design.

Can a complete beginner take this course?

Yes. The course is designed for beginners as well as experienced practitioners. All QFD concepts and tools, including the House of Quality, are taught from first principles with hands-on practice.

Does the course include hands-on practice?

Yes. Hands-on House of Quality construction runs throughout the day. You practise VOC structuring, Kano classification, building a full matrix, calculating importance, and identifying design hot spots and conflicts.

How long is the QFD training?

The course is delivered as a one-day, eight-hour programme. It can also be arranged as two half-days totalling eight hours, to suit team schedules.

Does QFD apply to services and software, not just products?

Yes. While QFD originated in manufacturing, the course covers its use in services such as healthcare and financial services, and in software design. The House of Quality applies wherever customer requirements must be translated into specifications.

Enrollment

How do I enrol in QFD training in Georgia?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming schedules to get started.

What training formats are available?

We offer online (live virtual) instructor-led training, in-person classroom training, and customised onsite corporate training, so you can choose the format that fits your schedule and team.

How soon can I start?

QFD training runs as public scheduled sessions and as corporate on-site programmes. Check the upcoming schedules for the next available dates, or talk to an advisor to arrange a session for your team.

Can I arrange training for my whole team?

Yes. Corporate onsite delivery lets a cross-functional team train together and build a House of Quality for one of your own products during the workshop, creating immediate value. Contact us for a group quote.

What is the reschedule or cancellation policy?

Rescheduling and cancellations are handled per our published policy, and selected plans allow you to move to another batch. Reach out to our support team for the details that apply to your enrolment.