ITIL 5 Foundation Certification Training in the UK

From Study to Certified

Master modern digital service management with instructor-led ITIL Version 5 Foundation certification training built for UK professionals. Learn the ITIL Value System, the product and service lifecycle and the seven guiding principles, then walk into the PeopleCert ITIL 5 Foundation exam prepared to pass. Delivered live online and in classroom formats that fit working schedules across Britain.

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What Is ITIL 5 Foundation and Why It MattersYour Entry into Digital Service Management

The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, and this ITIL 5 Foundation certification training in the UK prepares you to understand modern digital product and service management from the ground up. Created by AXELOS and awarded by PeopleCert, ITIL 5 Version 5.0 is the fifth iteration of the IT Infrastructure Library, redesigned for the digital era.

Across the UK, employers in banking, the public sector, the NHS and technology services are moving their teams to the current edition, making ITIL 5 knowledge a practical, in-demand credential. You will learn the ITIL Value System, the product and service lifecycle, the seven guiding principles and value stream management, along with the management practices that keep services running.

The course maps to the official ITIL 5 Foundation (Version 5.0) syllabus and readies you for the 40-question, 60-minute closed-book exam, where 26 correct answers out of 40 (65%) earn a pass. There are no prerequisites, so you can start your ITIL journey with Invensis Learning and get certified with confidence.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in United Kingdom designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in United Kingdom
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in United Kingdom

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in United Kingdom
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in United Kingdom
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in United KingdomDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Real Career Gains from Getting ITIL 5 CertifiedFor Professionals and Teams

For Individuals

ITIL 5 Foundation training helps professionals build modern service management skills and prepare for the PeopleCert exam. The credential suits IT staff, digital product managers, and business professionals who work alongside service teams. Whether you are new to ITIL, upgrading from ITIL 4, or supporting digital delivery in banking, the public sector or consulting, this training builds capability that maps directly to the roles UK employers are hiring for.

If you want a recognised, current-edition credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain the vocabulary, the framework and the exam readiness that employers across the UK value.

Proves current-edition service management knowledge to UK employers
Opens roles from service desk analyst to IT service manager
Builds fluency in the ITIL Value System and product and service lifecycle
Strengthens incident, problem and change management capability
Gives you a globally recognised, PeopleCert-awarded credential
Requires no prior experience, so beginners can start today
Positions ITIL 4 holders to move to the latest framework
Supports faster progression into service leadership roles

For Organizations

ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with a shared framework and vocabulary. Training can be delivered for service desks, IT operations, or whole departments. For organisations modernising their service management or migrating to new ITSM tooling, this training provides a scalable, flexible way to lift the whole team at once.

If your teams manage digital services without a common framework, ITIL 5 Foundation training creates a shared approach to value, governance and continual improvement that improves reliability and reduces waste.

Standardises service management practice across teams
Aligns IT and digital delivery to business value
Improves incident, problem and change outcomes
Moves teams onto the current ITIL edition together
Supports ServiceNow and ITSM platform adoption
Enables customised training aligned to your operating model
Builds a shared language for value co-creation
Strengthens in-house service management capability

ITIL V5 Foundation Exam Format in United KingdomWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in United Kingdom

The total cost of getting ITIL V5 Foundation certified in United Kingdom includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in United Kingdom delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in United Kingdom is GBP 1630

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Career OutcomesWhy ITIL 5 Foundation Is Worth It in the UK

ITIL is the most widely adopted service management framework in the UK, and ITIL 5 knowledge is fast becoming the expected standard as employers move teams to the current edition. Banking, government, the NHS, managed services and consulting all run large digital service portfolios and hire people who understand modern service delivery. Demand spans the ladder, from service desk analyst to incident, problem and change managers up to IT service and operations managers, and here is what the UK market is telling us right now.

£52,000

Average IT Service Manager salary, UK

per year, Indeed and Glassdoor 2026

£62,234

IT Service Delivery Manager, London

average, Glassdoor 2026

1,650+

Open ITIL vacancies, London

Jooble 2026

74%

Enterprises increasing ITSM automation

industry survey 2026

SECTORS HIRING

—Banking, Financial Services and Insurance
—Government and Public Sector
—NHS and Healthcare
—IT and Managed Services
—Consulting and Professional Services
—Telecommunications and Media

GROWTH TRENDS

—UK teams migrating from ITIL 4 to the ITIL 5 edition
—ServiceNow and ITSM automation adoption at scale
—Public sector and NHS digital modernisation programmes
—Cloud migration driving service management demand
—AI-assisted service operations reshaping the service desk
—Skills shortage in modern service management roles

Sources: Indeed, Glassdoor, Jooble, PayScale, ITJobsWatch, Bristow Holland (UK) 2026; industry ITSM adoption surveys 2026.

Designation

ITIL Version 5 Foundation Certified Professionals in United Kingdom : Salary Insights and Trends

Hiring Companies in United Kingdom

£24K

Min

£30K

Average

£42K

Max

Indeed · Morgan McKinley (UK) 2026

ComputacenterCapitaBT

Source: Computacenter · Capita · BT

Industry Challenges Driving ITIL 5 Demand in the UK

The Move from ITIL 4 to ITIL 5

UK employers are upgrading service teams to ITIL 5 Version 5.0, and professionals fluent in the new product and service lifecycle and Value System are in short supply.

ITIL 5 Foundation builds current-edition knowledge

Public Sector and NHS Modernisation

Government and NHS digital programmes need governed, dependable services. ITIL 5 gives teams the framework to run citizen and patient-facing services at scale.

ITIL 5 Foundation supports reliable service delivery

ITSM Automation and ServiceNow Growth

With most enterprises scaling ITSM automation, certified staff are needed to turn platforms like ServiceNow into measurable, well-governed service value.

ITIL 5 Foundation turns tooling into value

Financial Services Compliance Pressure

UK banks and insurers need auditable, standardised service practices. ITIL 5 gives teams a shared framework for governance, change and continual improvement.

ITIL 5 Foundation embeds governed practices

Service Management Skills Shortage

With 1,650+ open ITIL roles in London alone, employers compete for people who understand modern service delivery, making the credential a real differentiator.

ITIL 5 Foundation makes candidates stand out

Value Leakage in Digital Delivery

Weak links between strategy and delivery cause waste. Value stream mapping and management skills help UK teams improve flow, visibility and outcomes.

ITIL 5 Foundation builds value stream skills

Sources: TechMarketView, Gartner Peer Insights, ITSM adoption surveys 2026; Jooble, Indeed (UK) 2026.

ITIL 5 Foundation is more than a certificate. It is proof you can help UK organisations deliver reliable digital services. Join the professionals moving to the current edition and start your journey today.

Your UK Career Transformation

Where You Stand Today,

And Where ITIL 5 Foundation Takes You

The UK service management market is expanding with digital transformation, ITSM automation and public sector modernisation, and employers increasingly separate certified professionals from the rest. Here is which side of that line you want to be on.

Today

Pay capped with limited leverage to negotiate in the UK market

After ITIL 5

IT service manager roles in the UK average around £52,000, rising higher in London

Today

Pay capped with limited leverage to negotiate in the UK market

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5

Eligible for service management roles across banking, public sector and IT services

Today

Shortlisted less often for roles that list ITIL as preferred

Today

Confident in day-to-day tasks, but employers want framework knowledge

After ITIL 5

Fluent in linking digital services to value and governing them at scale

Today

Confident in day-to-day tasks, but employers want framework knowledge

You earn your ITIL 5 Foundation

Before

Service management knowledge tied to older or informal ways of working

Now you have

A current-edition, PeopleCert-awarded credential recognised by UK employers

Before

Service management knowledge tied to older or informal ways of working

Before

Limited proof of modern service management capability to employers

Now you have

A clear route into incident, problem, change and service management roles

Before

Limited proof of modern service management capability to employers

Before

Familiar with tools, but without a shared service management framework

Now you have

Fluency in the ITIL Value System, the lifecycle and value stream management

Before

Familiar with tools, but without a shared service management framework

Before

Recognition that fades when you change employer or sector

Now you have

A globally recognised credential that travels across sectors and regions

Before

Recognition that fades when you change employer or sector

"The gap between running a service desk and leading modern service delivery is increasingly a recognised credential, and the UK employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Indeed, Glassdoor, PayScale, ITJobsWatch (UK) 2026.

How to Get ITIL V5 Founfdation Certified in United KingdomStep-by-Step Certification Process

The ITIL V5 Foundation certification path in United Kingdom is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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What You Will LearnAcross the Nine ITIL 5 Foundation Topic Areas

This ITIL 5 Foundation training builds the modern service management knowledge the PeopleCert exam expects. By the end, you will understand the ITIL Value System, the product and service lifecycle, the guiding principles and value stream management, and be ready to apply them at work.

Digital Product and Service Management

Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle. This is the foundation for everything the ITIL 5 syllabus covers.

Value Co-Creation in Practice

Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving your thinking from outputs to real business outcomes.

The Four Dimensions of Service Management

Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, so no dimension of service delivery is neglected.

The ITIL Value System

See how guiding principles, governance, value chain activities, management practices and continual improvement fit together as one integrated system that keeps value flowing from demand to outcome.

The Seven Guiding Principles

Use the seven guiding principles, from Focus on value to Optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.

The Product and Service Lifecycle

Work through Discovery, Design, Build, Operation, and Delivery and Support, understanding the purpose of each activity and how they connect to create and sustain value.

ITIL Management Practices

Explore how key management practices such as incident, problem, change enablement and service desk enable consistent, effective ways of working, supported by official ITIL practice guides.

Value Streams and Continual Improvement

Map and manage value streams to improve flow and visibility, and apply the continual improvement model step by step to keep services getting better over time.

Who Should TakeITIL V5 Foundation Certification Training in United Kingdom?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

GBP 1630

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning for ITIL 5 Foundation Certification TrainingFor Your Training in the UK?

Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS syllabus. Our programmes combine PeopleCert-accredited instructors, flexible delivery formats, structured courseware and learner-focused support to help you pass the exam and apply ITIL 5 at work. Whether you are enrolling as an individual or arranging training for a team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001 quality and ISO 27001 information security standards.

PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
PeopleCert-accredited trainers with real service management experience
Flexible formats: live online, classroom and corporate group training
Courseware aligned to the official AXELOS ITIL 5 Foundation syllabus
Exam voucher and mock exams to build first-attempt readiness
Industry case studies that show ITIL 5 principles in real scenarios
Dedicated learner support before, during and after training
Trusted by professionals and organisations across the UK and worldwide

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

15+

Years of Training Excellence

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in United KingdomAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in United Kingdom

Le Manoir aux Quat’Saisons, A Belmond Hotel, Oxfordshire Church Rd, Great Milton, Oxford OX44 7PD, United Kingdom

ITIL Version 5 Foundation in United Kingdom

The Gleneagles Hotel, Auchterarder PH3 1NF, United Kingdom

ITIL Version 5 Foundation in United Kingdom

Le Manoir aux Quat’Saisons, A Belmond Hotel, Oxfordshire Church Rd, Great Milton, Oxford OX44 7PD, United Kingdom

ITIL Version 5 Foundation in United Kingdom

The Gleneagles Hotel, Auchterarder PH3 1NF, United Kingdom

Corporate ITIL 5 Training for UK TeamsFor Your Teams

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Suitable for small, medium and large service management teams
Customised schedules aligned to your team availability
Delivery through onsite, live virtual, hybrid or blended formats
PeopleCert-accredited trainers with UK industry experience
Role-based examples that fit your operating model and tooling
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across the UK and global locations

What Our Learners Say

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Passed First Time with Confidence

"The trainer made the ITIL Value System and the product and service lifecycle genuinely easy to follow. The mock exams mirrored the real paper, and I passed the ITIL 5 Foundation exam on my first attempt."

James Hollis

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A Smooth Move to the Current Edition

"I moved across from ITIL 4 and this course made the differences click quickly. Value stream management and the guiding principles are now part of how I run change day to day."

Priya Sharma

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Great for Beginners

"Practical, well paced and full of real examples from service teams. I came in with no ITIL background and left ready for the exam and able to talk confidently about management practices."

Daniel Osei

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The Right Foundation Before a Platform Rollout

"We trained our whole service management function ahead of a ServiceNow rollout. The team now shares one framework and vocabulary, and our incident handling has visibly improved."

Sarah Whitfield

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Reliable Corporate Delivery

"Invensis Learning delivered corporate ITIL 5 Foundation training onsite and flexed around our shift patterns. Coordination was excellent and pass rates across the cohort were strong."

Mark Reynolds

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4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Foundation

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Frequently Asked QuestionsHere's everything you may ask...

Yes. ITIL is the most widely adopted service management framework in the UK, and employers in banking, government, the NHS and IT services increasingly expect current-edition knowledge. ITIL 5 Foundation maps to roles from service desk analyst to IT service manager, where UK salaries average around £52,000 and rise higher in London.

General

Is ITIL 5 Foundation worth it in the UK?

What is ITIL 5 Foundation?

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

How is ITIL 5 different from ITIL 4?

ITIL 5 Version 5.0 is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System evolved from ITIL 4.

Who should take ITIL 5 Foundation?

It suits IT professionals new to ITIL, ITIL 4 holders moving to the current edition, digital product managers, and business professionals who work with service teams. There are no prerequisites, so it is open to anyone at any career stage.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can confirm current renewal options at peoplecert.org.

Pricing

What is included in the ITIL 5 Foundation course fee?

The fee typically includes AXELOS-aligned courseware, instructor-led or self-paced training, mock exams and practice questions, first-attempt guidance and learner support. Many packages also include the PeopleCert exam voucher. Request a quote to see what your chosen format includes.

How much does ITIL 5 Foundation training cost in the UK?

Training price varies by format, whether you choose live online, classroom or corporate group training, and whether the exam voucher is bundled. Pricing is available on request. Contact a learning advisor for current UK pricing and any group offers.

Is the exam fee included in the price?

In most training and exam packages the PeopleCert exam voucher is included, but this varies by plan. PeopleCert exam pricing itself varies by region and channel. Ask your advisor to confirm whether the voucher is bundled with your chosen option.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments. Ask about corporate and group pricing for a tailored quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 single-answer multiple-choice questions to complete in 60 minutes. You need 26 correct answers out of 40, which is 65%, to pass. It is delivered online via PeopleCert OnVUE proctoring or at an authorised test centre.

How many questions are on the exam and how long is it?

There are 40 multiple-choice questions and you have 60 minutes to answer them. The exam is closed book and based on the official ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS.

What is the passing score for ITIL 5 Foundation?

The passing score is 65%, which means answering at least 26 of the 40 questions correctly. The training focuses your preparation across all nine topic areas so you are ready across the whole syllabus.

Are there any prerequisites for the exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 holders will find some familiar concepts, but ITIL 4 is not required.

What happens if I do not pass the first time?

You can re-sit the ITIL 5 Foundation exam through PeopleCert. Our mock exams, practice questions and first-attempt guidance are designed to reduce that risk. Ask your advisor about retake options and any Flexi Pass available on your plan.

Course Content

What topics does the ITIL 5 Foundation training cover?

The course covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

Can a complete beginner take this course?

Yes. ITIL 5 Foundation is designed as an entry point, with no prior ITIL or service management knowledge required. The training builds every concept from the ground up and includes practice so beginners can approach the exam with confidence.

What learning materials are provided?

You receive AXELOS-aligned courseware, industry case studies, practice questions and mock exams. The materials follow the official ITIL 5 Foundation syllabus so what you study matches what the exam assesses.

Is the courseware aligned to the latest ITIL edition?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you learn the latest edition rather than an older version of the framework.

How long is the training?

The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days, so you can fit it around work. It covers all nine topic areas and prepares you for the 40-question exam.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

What training formats are available in the UK?

We offer live virtual instructor-led training (online), classroom training and customised corporate group training. This lets UK professionals choose the format that fits their schedule and learning style.

How soon can I start?

New live online cohorts run regularly, and self-paced options let you begin straight away. See upcoming schedules or speak with a learning advisor to pick the next batch that works for you.

Can I reschedule or transfer my enrolment?

Yes. Flexi options let you reschedule or move to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in United KingdomWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Career OutcomesWhy ITIL 5 Foundation Is Worth It in the UK

ITIL 5 Foundation Certification Training in the UK

What Is ITIL 5 Foundation and Why It MattersUntitledYour Entry into Digital Service Management

What Is ITIL 5 Foundation and Why It MattersYour Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in United KingdomDo You Qualify for the ITIL V5 Foundation Exam?

Real Career Gains from Getting ITIL 5 CertifiedFor Professionals and Teams

ITIL V5 Foundation Exam Format in United KingdomWhat to expect on exam day

ITIL V5 Foundation Certification Cost in United Kingdom

Career OutcomesWhy ITIL 5 Foundation Is Worth It in the UK

SECTORS HIRING

GROWTH TRENDS

Industry Challenges Driving ITIL 5 Demand in the UK

The Move from ITIL 4 to ITIL 5

Public Sector and NHS Modernisation

ITSM Automation and ServiceNow Growth

Financial Services Compliance Pressure

Service Management Skills Shortage

Value Leakage in Digital Delivery

Where You Stand Today,

And Where ITIL 5 Foundation Takes You

How to Get ITIL V5 Founfdation Certified in United KingdomStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

What You Will LearnAcross the Nine ITIL 5 Foundation Topic Areas

Digital Product and Service Management

Value Co-Creation in Practice

The Four Dimensions of Service Management

The ITIL Value System

The Seven Guiding Principles

The Product and Service Lifecycle

ITIL Management Practices

Value Streams and Continual Improvement

Who Should TakeITIL V5 Foundation Certification Training in United Kingdom?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning for ITIL 5 Foundation Certification TrainingFor Your Training in the UK?

ITIL Version 5 Foundation Training Locations in United KingdomAll our classroom training is now available online at your convenience

Corporate ITIL 5 Training for UK TeamsFor Your Teams

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