Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL 5 Foundation Certification Training in Cardiff is an accredited entry-level programme that introduces IT and business professionals to modern digital product and service management. ITIL Version 5 Foundation (ITIL 5-F) is the entry qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, and it validates your grasp of the ITIL Value System, the product and service lifecycle and value co-creation. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on digital product and service management, value stream management and continual improvement. Across nine topic areas you learn the seven guiding principles, the four dimensions and the management practices that help organisations create and deliver value. Cardiff's financial services, fintech and public sector employers run large digital service portfolios, so recognised ITIL knowledge is in steady demand across the city. Start your ITIL 5 journey with Invensis Learning and prepare with confidence for the 40-question Foundation exam.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cardiff, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation Certification Training in Cardiff is an accredited entry-level programme that introduces IT and business professionals to modern digital product and service management. ITIL Version 5 Foundation (ITIL 5-F) is the entry qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, and it validates your grasp of the ITIL Value System, the product and service lifecycle and value co-creation.

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on digital product and service management, value stream management and continual improvement. Across nine topic areas you learn the seven guiding principles, the four dimensions and the management practices that help organisations create and deliver value.

    Cardiff's financial services, fintech and public sector employers run large digital service portfolios, so recognised ITIL knowledge is in steady demand across the city. Start your ITIL 5 journey with Invensis Learning and prepare with confidence for the 40-question Foundation exam.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cardiff, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Cardiff designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Cardiff
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Cardiff

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Cardiff
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Cardiff
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in CardiffDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 Foundation TrainingSkills, Recognition and Career Momentum

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build current-edition IT service management capability and prepare for the PeopleCert Foundation exam. The programme suits service desk analysts, IT support staff, developers, and business professionals who work with digital service teams in Cardiff. Whether you are new to ITIL or moving up from ITIL 4, this training builds practical knowledge aligned to how modern IT organisations create and deliver value.

    If you want a recognised, portable credential that employers across finance, fintech and the public sector trust, ITIL 5 Foundation is a strong first step. You gain the ITIL Value System, the guiding principles and a structured, supported path to certification.

    • Earn a globally recognised, PeopleCert-awarded credential valued by employers across Cardiff and beyond
    • Position yourself for service desk, incident, change and service delivery roles in Welsh IT teams
    • Master the ITIL Value System, the guiding principles and the product and service lifecycle
    • Stay relevant as fintech, insurance and public sector employers modernise their digital services
    • Prepare with confidence for the 40-question, closed-book Foundation exam
    • Upgrade your service management knowledge from ITIL 4 to the current edition
    • Gain a credential valid for three years and a clear route into higher ITIL 5 qualifications
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with a shared framework and practical skills. The training can be delivered for IT operations, service desks or wider digital teams. For organisations modernising digital services, this training provides a scalable, flexible way to raise service quality and align delivery to value.

    If your teams work to ad hoc or dated practices, ITIL 5 group training creates a common operating model. Staff gain a standardised approach to incidents, changes, service delivery and continual improvement.

    • Standardise digital service management practice across teams and business units
    • Improve incident response, change enablement and service delivery quality
    • Align IT teams to a shared ITIL Value System and a common vocabulary
    • Upskill whole teams with flexible onsite or live online delivery in Cardiff
    • Support digital transformation and continual improvement initiatives
    • Reduce value leakage by mapping and improving value streams
    • Build in-house ITIL 5 capability that scales with the organisation

    ITIL V5 Foundation Exam Format in CardiffWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Cardiff

    The total cost of getting ITIL V5 Foundation certified in Cardiff includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Cardiff delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Cardiff is GBP 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers and Pay in CardiffWhy ITIL 5 Foundation Is Worth It

    ITIL 5 Foundation is a recognised marker of modern IT service management capability across Cardiff, valued by financial services, fintech, insurance and public sector employers that run large digital service portfolios. As Admiral, Legal & General, Principality and NHS Wales modernise their services, professionals who understand the ITIL Value System and the product and service lifecycle are in steady demand, from service desk analyst to service delivery manager. Here is what the local market is telling us right now.

    £49,800

    IT Service Delivery Manager, Cardiff

    average per year, Check-a-Salary 2026

    £46,000

    Service Desk Manager, Cardiff

    advertised, Jobsite/Glassdoor 2026

    £50,100

    IT Service Manager, UK

    average, Indeed 2026

    £23,000

    Service Desk Analyst, Cardiff

    entry level, Indeed/Glassdoor 2026

    SECTORS HIRING

    • —Financial Services and Insurance
    • —Fintech and Digital Finance
    • —Public Sector and NHS Wales
    • —Insurance Comparison and Digital Consumer
    • —Cyber Security and Professional Services
    • —Higher Education and Telecoms

    GROWTH TRENDS

    • —Cardiff Capital Region City Deal and Cyber Innovation Hub fuelling digital demand
    • —FinTech Wales ecosystem creating high-value IT service roles
    • —NHS Wales and Welsh Government digital public service transformation
    • —Admiral, Legal & General and Principality running large IT service portfolios
    • —ITIL widely adopted across UK and Welsh public sector IT governance
    • —Shift from ITIL 4 to ITIL 5 driving demand for current-edition knowledge

    Sources: Indeed, Glassdoor, Check-a-Salary, Jobsite, ITJobsWatch (Cardiff and UK) 2026; Trade and Invest Wales, Cardiff Capital Region.

    Service Management Challenges Driving ITIL Demand in Cardiff

    Digital Service Complexity

    Cardiff insurers and fintechs run growing portfolios of digital products, and without a shared framework, incidents and changes are harder to control. ITIL 5 provides that common model.

    ITIL 5 gives teams a common operating model

    ITIL 4 to ITIL 5 Skills Gap

    As organisations move to the current edition, IT teams need updated knowledge of the ITIL Value System and value streams. Foundation training equips them with the latest framework.

    ITIL 5 Foundation closes the edition gap

    Public Sector Modernisation

    NHS Wales and the Welsh Government are transforming digital public services, demanding structured service management and continual improvement that certified ITIL practitioners deliver.

    ITIL 5 builds continual improvement skills

    Service Reliability Expectations

    Users of comparison and banking platforms expect always-on services, so employers value staff who can manage incidents, problems and changes to recognised ITIL standards.

    ITIL 5 builds incident and change skills

    Value Leakage Across Delivery

    Boards fund digital initiatives but struggle to connect them to outcomes. Value stream mapping skills from ITIL 5 help teams cut waste and improve flow across services.

    ITIL 5 builds value stream mapping skills

    Cyber and Governance Demand

    The Cardiff Capital Region cyber cluster raises the bar for governed, well-managed IT services, making professionals fluent in ITIL practices increasingly sought after.

    ITIL-literate staff stand out in Cardiff

    Sources: Trade and Invest Wales, Cardiff Capital Region, GOV.WALES (digital strategy); Indeed, Glassdoor (Cardiff and UK) 2026.

    ITIL 5 Foundation is more than a certificate. It is your entry into modern digital service management. Join Cardiff professionals building current-edition ITSM skills. Start your journey today.

    Your Cardiff Career Transformation

    Where You Stand Today

    Your ITIL 5 Career Shift

    Cardiff's digital economy is expanding with fintech, financial services and public sector investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with little leverage to negotiate in the Cardiff market

    After ITIL 5

    Service delivery manager roles in Cardiff average around £49,800

    Today

    Overlooked for roles that list ITIL as a preferred requirement

    After ITIL 5

    Eligible for ITSM roles across finance, fintech and the public sector

    Today

    Confident in tasks, but employers want framework fluency

    After ITIL 5

    Able to apply the guiding principles and the lifecycle at work

    You earn your ITIL 5 Foundation

    Before

    Service management knowledge based on habit, not a recognised framework

    Now you have

    A PeopleCert-awarded credential recognised by Cardiff and global employers

    Before

    Working to ITIL 4 or ad hoc, inconsistent practices

    Now you have

    Fluency in the current ITIL 5 Value System and value streams

    Before

    Limited to a single service desk or support role

    Now you have

    A clear route into incident, change and service delivery roles

    Before

    Recognition tied to one employer or team

    Now you have

    A globally portable credential that travels across sectors and regions

    "The gap between running tickets and managing services is increasingly a recognised framework, and Cardiff's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Indeed, Glassdoor, Check-a-Salary (Cardiff and UK) 2026.

    How to Get ITIL V5 Founfdation Certified in Cardiff Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Cardiff is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in ITIL 5 FoundationPractical, Current-Edition ITSM Capability

    This ITIL 5 Foundation programme gives you the skills to apply modern digital service management at work. By the end you can navigate the ITIL Value System, apply the seven guiding principles, and map value streams across the product and service lifecycle, aligned to the nine official Foundation topic areas.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created, and how the product and service lifecycle sustains that value in modern environments.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement combine as an integrated system to co-create value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Four Dimensions and Practices

    Assess organisations and people, value streams and processes, information and technology, and partners and suppliers, and apply key ITIL management practices to real situations.

    Continual Improvement

    Use the ITIL continual improvement model, from vision to sustained momentum, to drive lasting improvement across services and practices.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Cardiff?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GBP 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GBP 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in CardiffAccredited, Expert-Led Training

    Invensis Learning delivers accredited ITIL 5 Foundation training for individuals and teams across Cardiff who want to build current-edition IT service management capability. Our programmes combine PeopleCert-accredited trainers, flexible delivery, structured courseware and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, we focus on practical understanding, exam readiness and real-world application, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.

    • Accredited training aligned to the AXELOS ITIL 5 (Version 5.0) syllabus
    • PeopleCert-accredited, experienced IT service management trainers
    • Live online, classroom and corporate delivery to suit your schedule
    • ITIL 5 Foundation exam voucher and practice questions included
    • Industry case studies and mock exams for first-attempt readiness
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across Cardiff and worldwide

    5000+

    Accredited Trainers Globally

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    Rated by Learners Worldwide

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in CardiffInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Cardiff

    Park Plaza, Greyfriars Road, Crockherbtown, Canal Quarter, Castle, Cardiff, Cymru / Wales, CF10 3AL, United Kingdom

    ITIL Version 5 Foundation Training Location in Cardiff

    Clayton Hotel, Saint Mary Street, Brewery Quarter, Castle, Cardiff, Cymru / Wales, CF10 1GD, United Kingdom

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    Corporate ITIL 5 Foundation Training in CardiffFor Your Team

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    • Upskill entire IT and service teams on the current ITIL 5 framework
    • Flexible onsite, live virtual or hybrid delivery across Cardiff
    • Customised content aligned to your service management goals
    • PeopleCert-accredited trainers with real IT service management experience
    • Standardise practices and vocabulary across business units
    • Progress tracking, assessments and group reporting
    • Volume-based pricing for small and large teams

    Leading Cardiff Employers

    Admiral GroupLegal & GeneralPrincipalityNHS WalesConfused.ComGoCompare

    What Our Learners Say

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    Passed First Time and Applying It at Work

    "The ITIL 5 Foundation course made the Value System and guiding principles genuinely clear, and the mock exams got me ready for the format. I passed first time and now apply the lifecycle thinking on our service desk every day."

    Rhys Davies

    IT Service Desk Analyst

    Untitled

    0/0

    A Clear Upgrade from ITIL 4

    "Coming from an ITIL 4 background, the training clearly explained what has changed in ITIL 5, especially value streams and the product and service lifecycle. The trainer was patient and the sessions were practical."

    Bethan Morgan

    IT Support Analyst

    Untitled

    0/0

    Beginner Friendly and Practical

    "Well structured and easy to follow even without much prior ITIL knowledge. The value stream mapping and continual improvement sections helped me contribute more confidently to change discussions in my team."

    Daniel Evans

    Change Coordinator

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    Consistent Practice Across the Team

    "We trained our service management team with Invensis Learning and the impact was immediate. Everyone now shares the same ITIL 5 vocabulary, and our incident and change handling has become far more consistent."

    Sian Roberts

    IT Service Manager, Financial Services

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    Tailored Corporate Training That Delivered

    "The corporate delivery was flexible and tailored to our public sector context. Our staff came away able to apply the ITIL Value System and continual improvement to real digital service projects."

    Gareth Hughes

    Head of IT, Public Sector

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    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces the ITIL Value System, the product and service lifecycle and value co-creation, and is designed for IT and business professionals who want to understand modern digital product and service management.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces the ITIL Value System, the product and service lifecycle and value co-creation, and is designed for IT and business professionals who want to understand modern digital product and service management.

    Is ITIL 5 Foundation worth it for professionals in Cardiff?

    Yes. Recognised ITIL knowledge is valued by Cardiff employers such as Admiral, Legal & General, Principality and NHS Wales, opening roles from service desk analyst to service delivery manager, where salaries reach around £49,800 a year. It is a strong first step into IT service management.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, and an updated ITIL Value System, evolving from ITIL 4.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is the entry point to the ITIL 5 certification scheme.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. An ITIL 5 Foundation credential is recognised by employers in Cardiff and worldwide.

    Pricing

    How much does ITIL 5 Foundation training cost in Cardiff?

    Training is typically bought as a combined course and exam package, and the price varies by format and delivery mode. Your fee covers accredited courseware, practice questions and learner support. For current Cardiff pricing, request a quote from a learning advisor.

    What is included in the ITIL 5 Foundation course fee?

    The fee usually includes ITIL 5 aligned courseware, case studies, mock exams and practice questions, an exam voucher where offered, and post-training support. Confirm the exact inclusions for your chosen format with our team.

    Is the exam fee included in the training price?

    ITIL 5 Foundation is often bought as a training and exam bundle, though PeopleCert exam pricing varies by region and channel. Ask a learning advisor whether the exam voucher is included in your selected package.

    Do you offer group or corporate discounts for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Cardiff. Contact us for a tailored group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer, multiple-choice questions to be completed in 60 minutes. It is based on the PeopleCert ITIL 5 Foundation (Version 5.0) syllabus.

    What is the passing score for the ITIL 5 Foundation exam?

    You need 65% to pass, which is at least 26 correct answers out of 40 questions. Broad understanding across all nine topic areas is the best preparation.

    Where and how can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of your training and exam package.

    What topic areas does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What happens if I do not pass on the first attempt?

    You can prepare thoroughly with our mock exams and trainer guidance to aim for a first-time pass. If you need to resit, PeopleCert allows re-examination; confirm the current resit policy and any fees at peoplecert.org.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, key management practices, continual improvement, and value stream mapping, aligned to the nine official Foundation topic areas.

    Do I need prior ITIL experience to take this course?

    No prior experience is needed. The course is beginner friendly and starts from core concepts, so professionals new to ITIL and those upgrading from ITIL 4 can both follow it comfortably.

    How long is the ITIL 5 Foundation training?

    The training is a 16-hour programme, typically delivered as two full days or four half-days depending on the schedule you choose. It covers all nine Foundation topic areas and prepares you for the exam.

    What learning materials and practice resources are provided?

    You receive ITIL 5 aligned courseware, industry case studies, mock exams and practice questions, and post-training support to reinforce learning and build exam readiness.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. The courseware is aligned to the current AXELOS ITIL 5 (Version 5.0) Foundation syllabus and the PeopleCert exam, so you study the most up-to-date framework.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol online through the Invensis Learning website and join an upcoming Cardiff batch or live online cohort. Choose your format, complete payment, and you will receive access to schedules and courseware. Talk to an advisor to find the next start date.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can pick the format that fits your schedule.

    Can a complete beginner enrol in the course?

    Yes. There are no prerequisites, so beginners are welcome. The training builds from the ground up and supports learners at every stage with practical examples and trainer guidance.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.