Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification Training in Liverpool?UntitledYour Route into Digital Service Management

    ITIL 5 Foundation certification training in Liverpool prepares you for the ITIL 5 Foundation (Version 5.0) qualification, the entry-level credential in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management and gives you a current, recognised way to help organisations create, deliver and continually improve value. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4. The 5.0 edition adds an explicit focus on digital product and service management, the full product and service lifecycle, and Value Stream Mapping and Management, alongside the updated ITIL Value System, the four dimensions and the seven guiding principles. The exam has no formal prerequisites, so the course is open to everyone. The programme suits Liverpool professionals in service desk, IT operations, digital product and business roles across retail, gaming, health, higher education and the public sector. Delivered in live virtual and corporate formats by PeopleCert-accredited trainers, it takes you from study to a globally recognised credential with a clear, supported path. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Liverpool, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification Training in Liverpool?Your Route into Digital Service Management

    ITIL 5 Foundation certification training in Liverpool prepares you for the ITIL 5 Foundation (Version 5.0) qualification, the entry-level credential in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management and gives you a current, recognised way to help organisations create, deliver and continually improve value.

    ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4. The 5.0 edition adds an explicit focus on digital product and service management, the full product and service lifecycle, and Value Stream Mapping and Management, alongside the updated ITIL Value System, the four dimensions and the seven guiding principles. The exam has no formal prerequisites, so the course is open to everyone.

    The programme suits Liverpool professionals in service desk, IT operations, digital product and business roles across retail, gaming, health, higher education and the public sector. Delivered in live virtual and corporate formats by PeopleCert-accredited trainers, it takes you from study to a globally recognised credential with a clear, supported path. Start your ITIL journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Liverpool, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Liverpool designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Liverpool
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Liverpool

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Liverpool
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Liverpool
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in LiverpoolDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    BenefitsWhy This Credential Is Worth Earning

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you understand how modern organisations create and improve value through digital products and services, and gives you a current credential employers trust. The course suits service desk analysts, IT operations staff, digital product owners and business professionals working with service teams. Whether you are new to ITIL, updating from ITIL 4, or moving into a service management role in Liverpool, this training builds capability aligned with what employers now expect.

    If you want a recognised, transferable credential that proves you understand digital service management, ITIL 5 Foundation is a clear first step. You gain framework knowledge, exam readiness and a structured route from learning to certification.

    • Earn a globally recognised entry-level credential in the current edition of ITIL
    • Speak the modern language of digital product and service management with confidence
    • Position yourself for service desk, ITSM analyst and service manager roles in Liverpool
    • Stand out as ITIL 4 estates across the region move to ITIL 5
    • Learn the ITIL Value System, guiding principles and value stream management you can apply at work
    • Prepare fully for the 40-question ITIL 5 Foundation exam with a structured path
    • Hold a credential valid for three years and recognised by employers worldwide
    • Build a base for higher ITIL 5 qualifications later in your career
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations build modern service management capability by equipping teams with a shared framework and practical practices. It can be delivered for service desks, IT operations groups or wider digital teams. For Liverpool organisations connecting digital delivery to customer value, this training provides a scalable, flexible way to raise standards.

    If your teams work in silos or on outdated practices, ITIL 5 group training creates a common approach to value streams, the product and service lifecycle and continual improvement, so service quality and consistency improve across the organisation.

    • Builds a shared, current service management language across teams
    • Aligns IT and digital teams to value co-creation and customer outcomes
    • Improves incident, problem and service delivery through consistent practices
    • Helps teams move from ITIL 4 to the ITIL 5 way of working
    • Supports value stream thinking to reduce waste and improve flow
    • Standardises ITSM practice across service desks and business units
    • Offers flexible delivery for onsite or live virtual team training
    • Strengthens in-house digital service capability

    ITIL V5 Foundation Exam Format in LiverpoolWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Liverpool

    The total cost of getting ITIL V5 Foundation certified in Liverpool includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Liverpool delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Liverpool is GBP 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    How ITIL 5 Pays off in LiverpoolRoles, Sectors and Salary Demand

    ITIL is the world's most widely adopted IT service management framework, and the ITIL 5 edition gives Liverpool professionals a current, in-demand credential. Employers across digital retail, gaming, the NHS, higher education, local government and professional services run service desks and IT operations that value structured, recognised practice. Demand spans service desk analyst through to service manager and head of IT service management, and here is what the local market is telling us right now.

    £55,854

    Average IT Service Manager salary, UK

    Glassdoor 2026

    £46,708

    Average IT Service Desk Manager salary, UK

    Salary.com 2026

    £31k to 48k

    Typical ITIL analyst pay range, UK

    market data 2026

    £80,000+

    Senior ITIL and leadership roles, UK

    industry estimate 2026

    SECTORS HIRING

    • —Digital Retail and E-commerce
    • —Gaming and Creative Digital
    • —Health and NHS Trusts
    • —Local Government and Public Sector
    • —Higher Education
    • —Financial and Professional Services

    GROWTH TRENDS

    • —Liverpool City Region digital transformation raising ITSM demand
    • —Employers moving from ITIL 4 to ITIL 5 practices
    • —Service desk and IT operations hiring in retail and gaming
    • —Rising demand for value stream and product lifecycle skills
    • —NHS trusts and the council modernising IT service management
    • —Cloud and platform operations expanding service management roles

    Sources: Glassdoor, Indeed, Payscale, ITJobsWatch, Salary.com (UK) 2026; CWJobs (Liverpool).

    Why Liverpool Employers Need ITIL 5 Skills

    Moving on from ITIL 4

    Many Liverpool IT teams still run on ITIL 4 practices, but the framework has moved to ITIL 5. Employers now need people fluent in the updated Value System, product lifecycle and value stream management.

    ITIL 5 Foundation teaches the current edition

    Service Reliability in Digital Retail

    Liverpool's digital retail and e-commerce employers depend on always-on platforms. Weak service management causes outages and lost sales, so structured ITSM practice is in high demand.

    ITIL 5 builds service lifecycle discipline

    NHS and Public Sector Modernisation

    Liverpool NHS trusts and the city council are modernising digital services under budget pressure. They need staff who can standardise incident, problem and service delivery practices reliably.

    ITIL 5 supports consistent service practices

    Digital Product Complexity in Gaming

    The city's gaming and creative digital cluster manages complex digital products across their lifecycle. ITIL 5's product and service focus helps teams connect delivery to customer value.

    ITIL 5 links products to value co-creation

    Cloud and Platform Operations

    As organisations migrate to cloud and platform models, the volume of service operations grows. Employers want structured, current ITSM knowledge to keep services stable and improving.

    ITIL 5 brings structure to platform operations

    Current-Edition Skills Gap

    The Liverpool City Region has strong digital growth but a shortage of professionals certified in the latest ITIL edition, making ITIL 5 Foundation holders valuable to local employers.

    ITIL 5 certified staff stand out locally

    Sources: CWJobs, Glassdoor, Indeed (Liverpool) 2026; Liverpool City Region digital economy reports.

    ITIL 5 Foundation is more than a certificate. It is a current, recognised way to prove you can help organisations deliver and improve digital services. Join Liverpool professionals building modern service management skills. Start your journey today.

    Your Liverpool Career Transformation

    Your Career Before and After ITIL 5

    A Clear Step up in Service Management

    Liverpool's digital economy is growing across retail, gaming, health and the public sector, and employers increasingly separate professionals certified in the current ITIL edition from the rest. Here is which side of that line you want to be on.

    Today

    Overlooked for service management roles that list ITIL as preferred

    After ITIL 5

    ITIL certified professionals are sought across retail, gaming, NHS and public sector roles in Liverpool

    Today

    Pay capped at analyst level with limited room to negotiate

    After ITIL 5

    Service manager bands in the UK average around £55,000, with senior roles reaching higher

    Today

    Strong in delivery, but missing the current framework employers expect

    After ITIL 5

    Confident applying value streams, the product lifecycle and continual improvement at work

    You earn your ITIL 5 Foundation

    Before

    Practical experience but no recognised service management credential

    Now you have

    A current, globally recognised ITIL credential in the latest edition

    Before

    Familiar with day-to-day tasks but not the modern ITIL framework

    Now you have

    Fluency in the ITIL Value System, guiding principles and value streams

    Before

    Stuck at analyst level with limited progression

    Now you have

    A clear route into service manager and ITSM lead roles in Liverpool

    Before

    Skills tied to one employer or one set of internal tools

    Now you have

    A credential that travels across sectors and employers worldwide

    "The difference between running tasks and managing services is increasingly a recognised credential, and the employers that matter already look for it."

    Join 50,000+ professionals who trained with Invensis Learning and moved their careers forward.

    Sources: Glassdoor, Indeed, Payscale, ITJobsWatch (UK) 2026.

    How to Get ITIL V5 Founfdation Certified in Liverpool Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Liverpool is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This ITIL 5 CourseThe Nine ITIL 5 Foundation Topics

    The ITIL 5 Foundation programme covers all nine official topic areas from the AXELOS (PeopleCert) syllabus at knowledge and comprehension level. By the end, you can explain the ITIL Value System and apply modern service management thinking to your work.

    Digital Product and Service Concepts

    You will learn the core concepts of digital product and service management, including value creation, continual improvement in digital environments, and how products and services are managed across their lifecycle in the ITIL 5 edition.

    Value Co-Creation

    Understand how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.

    The Four Dimensions

    Apply the four dimensions of product and service management: Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the seven guiding principles, from Focus on value to Optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    Management Practices and Continual Improvement

    Explore the role of ITIL management practices and official practice guides, and use the continual improvement model to support long-term organisational success.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, using value stream mapping to make work visible and reduce waste across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Liverpool?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GBP 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GBP 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Training in Liverpool?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Liverpool and the UK who want a current, recognised service management credential. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan team training, we provide a professional learning experience built around practical understanding, exam readiness and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certification.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Accredited, experienced trainers with real IT service management expertise
    • Courseware aligned to the AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) Syllabus
    • Flexible live virtual and corporate group training formats
    • Full 16-hour programme covering all nine Foundation topic areas
    • Practice questions, mock exams and first-attempt guidance included
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in LiverpoolInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Liverpool

    Pullman Hotel, Monarchs Quay, Waterfront, Toxteth, Liverpool, Liverpool City Region, England, L3 4FT, United Kingdom

    ITIL Version 5 Foundation Training Location in Liverpool

    Hilton Liverpool City Centre, 3, Thomas Steers Way, City Centre, Vauxhall, Liverpool, Liverpool City Region, England, L1 8LW, United Kingdom

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    Corporate ITIL 5 Training for TeamsIn Liverpool and the UK

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    • Suitable for small, medium and large service and IT teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry experience
    • Role-based examples relevant to retail, gaming, health and public sector
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Liverpool and the wider UK

    Leading Organizations

    The Very GroupSony Interactive EntertainmentBDOLiverpool John Moores UniversityUnileverMatalan

    What Our Learners Say

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    Passed First Time and Applying It at Work

    "The ITIL 5 Foundation course made the new edition easy to follow. The trainer explained the Value System and value streams with real examples, and the mock questions got me ready for the exam. I passed first time and now use the concepts on our service desk."

    Daniel Hughes

    Service Desk Analyst

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    Clear Upgrade from ITIL 4

    "Coming from ITIL 4, I wanted to understand what changed in ITIL 5. The sessions on the product and service lifecycle and value stream management were exactly what I needed. The live virtual format fit around my job perfectly."

    Sophie Turner

    IT Service Management Analyst

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    Practical and Well Paced

    "Well structured and practical. The guiding principles and continual improvement model are things I now use in day-to-day decisions. Good balance of theory and application for a foundation course."

    Rachel Owens

    Digital Product Owner

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    Gave Our Team a Shared Framework

    "We trained a group of our IT operations staff on ITIL 5 Foundation. The delivery was flexible around shift patterns and the content gave the team a shared language for incidents and service delivery. Service consistency has improved noticeably."

    Mark Ellison

    IT Service Manager, Retail Sector

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    Smooth Corporate Rollout

    "As an L&D lead I needed accredited training that would land with a mixed group. Invensis Learning organised everything, the trainer tailored examples to our sector, and our people came away certified and confident in the ITIL 5 approach."

    Claire Bennett

    L&D Manager, Public Sector

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised, entry-level credential in the current edition of the world's most adopted IT service management framework. Liverpool employers across digital retail, gaming, the NHS, higher education and the public sector value it, and certified professionals can progress from analyst to service manager roles.

    General

    Is the ITIL 5 Foundation certification worth it in Liverpool?

    Yes. ITIL 5 Foundation is a globally recognised, entry-level credential in the current edition of the world's most adopted IT service management framework. Liverpool employers across digital retail, gaming, the NHS, higher education and the public sector value it, and certified professionals can progress from analyst to service manager roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and improve value in modern digital environments.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the full product and service lifecycle, and Value Stream Mapping and Management as a dedicated topic, along with the updated ITIL Value System and stronger emphasis on value co-creation and sustainability.

    Who should take the ITIL 5 Foundation course?

    The course suits IT and business professionals at any stage, including service desk analysts, IT operations staff, digital product managers, DevOps and Agile practitioners, and business professionals who work with digital service teams. There are no formal prerequisites, so it is open to everyone.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Liverpool?

    Training is typically purchased as a combined training and exam package, and pricing varies by format and schedule. For current Liverpool pricing and available batches, the fee is available on request. Speak with a learning advisor for a tailored quote.

    What is included in the course fee?

    The fee typically includes accredited courseware aligned to the ITIL 5 Foundation syllabus, instructor-led sessions, practice questions, mock exams and first-attempt guidance. Exam voucher inclusion varies by package, so confirm this when you request a quote.

    Is the exam fee included in the training price?

    Exam inclusion depends on the package you choose. PeopleCert exam pricing varies by region and channel. Ask your learning advisor whether the ITIL 5 Foundation exam voucher is bundled with your chosen training option.

    Do you offer group or corporate rates for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and wider digital teams in Liverpool. Contact us for a group quote tailored to your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is delivered by PeopleCert, either online via the OnVUE proctoring system available 24/7 or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is based on the official ITIL 5 Foundation (Version 5.0) Syllabus and covers nine topic areas.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. The course prepares you across all nine topic areas so you are ready across the whole syllabus.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Holding ITIL 4 is helpful but not required.

    What if I do not pass the exam on the first attempt?

    Our training includes practice questions, mock exams and first-attempt guidance to prepare you fully. If you need to re-sit, PeopleCert manages re-sit bookings and fees; confirm the current re-sit policy with PeopleCert or your learning advisor.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine official topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point, with no prior ITIL or service management knowledge required. The trainer builds concepts from the ground up, so beginners and experienced IT staff can both follow it comfortably.

    How long is the training programme?

    The instructor-led programme runs for 16 hours, usually delivered over two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

    Are practice tests and materials provided?

    Yes. You receive accredited courseware aligned to the ITIL 5 Foundation syllabus, along with practice questions and mock exams that mirror the 40-question, closed-book exam format to build your readiness.

    Is the courseware aligned with the latest ITIL edition?

    Yes. The courseware is aligned to the current AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) Syllabus, so you learn the latest edition of the framework, not an earlier version.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Liverpool?

    You can enrol through the Invensis Learning website. Choose your preferred format and schedule, complete payment, and you will receive access to session details, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training and customised corporate group training for teams. Choose the format that fits your schedule, whether you are an individual learner in Liverpool or training a team.

    How soon can I start?

    New batches run regularly. See upcoming schedules on the course page or ask a learning advisor about the next available Liverpool-friendly dates so you can start when it suits you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a transfer that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.