Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation, the Latest ITSM Credential?UntitledYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and this ITIL 5 Foundation certification training in Birmingham gives you a confident, exam-ready grounding in modern digital product and service management. You learn the core concepts, the ITIL Value System, and the practices that help organisations create, deliver, and continually improve value. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a clear step on from ITIL 4, with a stronger focus on the product and service lifecycle, value co-creation, and Value Stream Mapping and Management. As Birmingham employers across banking, professional services, automotive and the public sector modernise their IT operations, the current edition of ITIL is the credential hiring managers now look for. Whether you are new to service management or refreshing knowledge from an earlier version, the 5th edition Foundation is open to everyone with no prerequisites. Start your ITIL 5 journey with Invensis Learning and earn a globally recognised, PeopleCert-examined credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Birmingham, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation, the Latest ITSM Credential?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and this ITIL 5 Foundation certification training in Birmingham gives you a confident, exam-ready grounding in modern digital product and service management. You learn the core concepts, the ITIL Value System, and the practices that help organisations create, deliver, and continually improve value.

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a clear step on from ITIL 4, with a stronger focus on the product and service lifecycle, value co-creation, and Value Stream Mapping and Management. As Birmingham employers across banking, professional services, automotive and the public sector modernise their IT operations, the current edition of ITIL is the credential hiring managers now look for.

    Whether you are new to service management or refreshing knowledge from an earlier version, the 5th edition Foundation is open to everyone with no prerequisites. Start your ITIL 5 journey with Invensis Learning and earn a globally recognised, PeopleCert-examined credential.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Birmingham, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Birmingham designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Birmingham
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Birmingham

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Birmingham
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Birmingham
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in BirminghamDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    The Payoff of Getting ITIL 5 CertifiedFor Individuals and Organisations

    For Individuals

    For Individuals

    ITIL 5 Foundation training equips IT and business professionals with the concepts, vocabulary and practices behind modern digital service delivery. It suits anyone who wants the current-edition ITSM credential that Birmingham employers value. Whether you work on a service desk, in IT operations, or as a product owner interacting with digital teams, the course connects everyday work to the ITIL Value System and value co-creation.

    If you want to prove up-to-date service management knowledge with a credential recognised worldwide, ITIL 5 Foundation is a clear, accessible first step. You gain structured learning, practice questions and PeopleCert-aligned courseware to move from study to certified.

    • Earn a current, globally recognised ITIL credential examined by PeopleCert
    • Stand out to Birmingham employers modernising their IT service operations
    • Speak the shared language of digital product and service management
    • Apply the seven ITIL guiding principles to real workplace decisions
    • Open doors to service desk, incident, change and service management roles
    • Understand the ITIL Value System and the full product and service lifecycle
    • Build a foundation for higher ITIL 5 qualifications and career progression
    • Prepare to sit the 40-question ITIL 5 Foundation exam with confidence
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build consistent service management capability by giving teams a shared framework for digital product and service delivery. The training can be delivered for IT operations, service desk and cross-functional groups. For organisations connecting IT delivery to business value, the course provides a scalable, flexible way to modernise service management practice.

    If your teams are still working to older ITIL editions, group training on ITIL 5 creates a common, current language for value co-creation, continual improvement and value stream management across business units.

    • Standardise digital service management practice across your Birmingham teams
    • Align IT delivery to strategy through the ITIL Value System
    • Improve flow and reduce waste with value stream mapping and management
    • Embed continual improvement across service and product lifecycles
    • Upskill whole teams to the current ITIL 5 (Version 5.0) edition
    • Deliver training onsite, live virtual or blended to fit work schedules
    • Build shared vocabulary between IT, product and business functions
    • Strengthen incident, change and service-desk practice organisation-wide

    ITIL V5 Foundation Exam Format in BirminghamWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Birmingham

    The total cost of getting ITIL V5 Foundation certified in Birmingham includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Birmingham delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Birmingham is GBP 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Can Take Your Career in BirminghamIs It in Demand?

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 is the current edition Birmingham employers now look for. As banks, consultancies, manufacturers and public-sector bodies across the West Midlands modernise their IT operations, professionals who understand digital product and service management are in demand. Roles range from service desk analyst through incident, change and service management up to service delivery leadership, and here is what the local market is telling us.

    £57,433

    Median Service Desk Manager salary, Birmingham

    per year, IT Jobs Watch 2025

    £55,854

    Average IT Service Manager salary, UK

    Glassdoor 2026

    50,000+

    New West Midlands tech jobs projected

    regional tech sector estimate, verify

    £2.5B+

    West Midlands tech economy contribution

    regional estimate, verify

    SECTORS HIRING

    • —Banking, Financial Services and Insurance
    • —Professional Services and Consulting
    • —Automotive and Advanced Manufacturing
    • —Public Sector and Local Government
    • —Healthcare and the NHS
    • —Retail, Logistics and Digital Product Teams

    GROWTH TRENDS

    • —HSBC UK national HQ and Deutsche Bank tech centre anchoring ITSM demand
    • —HS2 and major infrastructure programmes driving service-management roles
    • —Cloud, AI and automation adoption across West Midlands enterprises
    • —Shared service centres and IT operations hubs growing in Birmingham
    • —Public-sector and NHS digital transformation needing ITSM talent
    • —Shortage of current-edition certified ITSM professionals versus demand

    Sources: IT Jobs Watch, Glassdoor, Indeed, PayScale (UK) 2025-2026; West Midlands regional tech sector estimates (verify).

    Why Birmingham Employers Need ITIL 5 Skills

    Cloud and AI Adoption

    Birmingham enterprises are moving fast to cloud, AI and automation, and they need service teams who can manage modern digital products, not just legacy IT infrastructure.

    ITIL 5 builds digital service management skills

    Shortage of Current ITSM Skills

    Employers across the West Midlands report a shortage of professionals fluent in current service-management practice, making certified ITIL 5 holders sought-after.

    ITIL 5 makes certified professionals stand out

    Financial-Services IT Complexity

    With HSBC UK, Deutsche Bank and others running major Birmingham tech operations, banks demand standardised, resilient service management to stay compliant.

    ITIL 5 builds governance and practice discipline

    Public-Sector Digital Transformation

    Councils, the NHS and infrastructure programmes such as HS2 are digitising services, driving demand for value-led IT service management professionals.

    ITIL 5 builds value-led service management

    Value Leakage in Delivery

    Organisations struggle to link IT delivery to business value. ITIL 5's value streams and continual improvement are built to close exactly that gap.

    ITIL 5 builds value stream and improvement skills

    Outdated ITIL Knowledge

    Teams trained only to older editions risk falling behind. ITIL 5 (Version 5.0) updates practice for the digital era, value co-creation and sustainability.

    ITIL 5 updates practice for the digital era

    Sources: IT Job Board, Hexwired, Bristow Holland UK IT hiring insights; IT Jobs Watch, Glassdoor (UK) 2025-2026.

    ITIL 5 Foundation is more than a certificate. It is the current-edition service management language Birmingham employers are hiring for. Modernise your skills and lead digital service delivery. Start your journey today.

    Your Birmingham Career Transformation

    From Uncertified Today to ITSM Leader Tomorrow,

    What ITIL 5 Foundation Changes for You

    Birmingham's IT and digital economy is growing fast, and employers increasingly separate professionals with current-edition service management skills from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage to negotiate in the local market

    After ITIL 5

    Service Desk Manager roles in Birmingham sit around a £57,433 median, with service delivery leadership reaching higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for ITSM roles across banking, consulting, automotive and the public sector

    Today

    Capable in delivery, but without the framework employers expect

    After ITIL 5

    Confident applying digital product and service management to real work

    You earn ITIL 5 Foundation

    Before

    Service management knowledge tied to an older edition employers are moving on from

    Now you have

    A current-edition ITIL credential recognised by leading Birmingham and global employers

    Before

    Limited formal recognition of your IT service management capability

    Now you have

    A clear route into incident, change, service desk and service management roles

    Before

    Everyday IT work with no shared framework linking delivery to value

    Now you have

    Fluency in the ITIL Value System, guiding principles and value stream management

    Before

    Skills that are hard to prove when you change employer or sector

    Now you have

    A globally recognised credential that travels across sectors and countries

    "The gap between running IT tasks and leading digital service delivery is increasingly a current-edition credential, and Birmingham employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: IT Jobs Watch, Glassdoor, Indeed, PayScale (UK) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in Birmingham Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Birmingham is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

    The ITIL 5 Foundation course covers all nine topic areas of the official PeopleCert syllabus, from digital product and service management concepts to value stream management. By the end, you can speak the language of modern service management and are ready to sit the exam.

    Digital Product and Service Management

    You will learn the core concepts of ITIL 5 Foundation: what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in modern digital environments.

    Value Co-Creation

    Understand how value is co-created between service providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply the four dimensions of product and service management: Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach.

    The ITIL Value System

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Learn to apply the seven guiding principles, from focus on value and start where you are to keep it simple and practical, and optimise and automate, to make better everyday decisions.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working, including incident, change and service desk practices.

    Value Stream Mapping and Management

    Learn how to identify, map and manage value streams to improve flow, visibility and outcomes, using value stream mapping to surface waste and design better delivery.

    Who Should TakeITIL V5 Foundation Certification Training in Birmingham?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GBP 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GBP 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in BirminghamAn Accredited Provider

    Invensis Learning, a trusted ITIL Version 5 Foundation training company, delivers structured ITIL 5 Foundation training for professionals and organisations in Birmingham who want the current-edition service management credential. As a PeopleCert Accredited Training Organization, we combine accredited instructors, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Experienced, PeopleCert-accredited trainers with real ITSM delivery expertise
    • Flexible learning formats for individuals, teams and corporate groups
    • Courseware aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0)
    • Practice questions and mock exams to build exam readiness
    • Live virtual, classroom and onsite delivery to suit your schedule
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across multiple industries

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    Over 5000 five star reviews

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    ITIL Version 5 Foundation Training Locations in BirminghamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Birmingham

    Hyatt Regency Birmingham, 2, Bridge Street, Jewellery Quarter, Birmingham, West Midlands, England, B1 2JZ, United Kingdom

    ITIL Version 5 Foundation Training Location in Birmingham

    Clayton Hotel, 85, Albert Street, Rea Valley, Digbeth, Birmingham, West Midlands, England, B5 5JT, United Kingdom

    corporate banner

    Corporate ITIL 5 Training in BirminghamFor Your Organisation

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    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Delivery through onsite, offsite, live virtual or hybrid formats
    • Accredited trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Birmingham and global locations

    Leading Organisations

    HSBC UKDeutsche BankJaguar Land RoverBTCapgeminiSevern Trent

    What Our Learners Say

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    Passed First Time with Clear Teaching

    "The trainer made the ITIL Value System and value streams genuinely easy to grasp. The mock exams mirrored the real paper closely, and I passed the ITIL 5 Foundation exam comfortably on my first sitting."

    James Whittaker

    IT Support Analyst

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    Brought My ITSM Knowledge up to Date

    "I moved from an older ITIL edition and needed to get current. The course connected every topic to my day-to-day service desk work, and I now use the guiding principles when we plan changes."

    Priya Kaur

    Service Desk Team Lead

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    Practical and Well Paced

    "Well-structured, practical sessions and helpful practice questions. The section on the product and service lifecycle stood out and has already changed how I think about our digital services."

    Daniel O'Connor

    IT Operations Analyst

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    Standardised Our Team's Service Management

    "We trained a full service management team on ITIL 5 and the shared vocabulary made an immediate difference to how they handle incidents and changes. Delivery was flexible and fitted around our shifts."

    Sarah Bennett

    Learning and Development Manager, Financial Services

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    Tailored Corporate Training That Landed Well

    "Invensis Learning delivered onsite training for our IT operations group. The trainer tailored examples to our public-sector context, and the current-edition content was exactly what we needed for our transformation programme."

    Mark Hughes

    IT Director, Public Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage, with no prior experience required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage, with no prior experience required.

    Is ITIL 5 Foundation worth it for professionals in Birmingham?

    Yes. ITIL is the world's most widely adopted service management framework, and ITIL 5 is the current edition Birmingham employers in banking, consulting, automotive and the public sector look for. Service management roles in the city, from service desk to service delivery leadership, offer strong salary bands, with local Service Desk Manager pay around a £57,433 median.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is recognised by employers globally, and PeopleCert operates in over 200 countries. Your ITIL 5 Foundation credential is valued in Birmingham and worldwide across sectors that run digital products and services.

    Do I need ITIL 4 or prior experience to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Birmingham?

    Pricing varies by delivery format and whether the PeopleCert exam is bundled, so ITIL 5 Foundation training fees are available on request. The course is typically purchased as a combined training and exam package. Request a quote and a learning advisor will share current options for Birmingham.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. The PeopleCert exam voucher is usually included in accredited training packages. Confirm exactly what is bundled when you request a quote.

    Is the PeopleCert exam fee included in the price?

    In most accredited training packages the ITIL 5 Foundation exam voucher is included, though this can vary by plan. PeopleCert exam pricing itself varies by region and channel. Ask a learning advisor to confirm whether the exam is bundled with your chosen option.

    Do you offer group or corporate discounts for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and cross-functional teams in Birmingham. Contact us for a tailored group quote.

    What payment methods and options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions to be completed in 60 minutes. It is based on the ITIL 5 Foundation (Version 5.0) Syllabus published by PeopleCert/AXELOS.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 out of 40 questions correctly. The exam covers nine topic areas, so aim for broad understanding across the whole syllabus.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. It is typically arranged through your accredited training package.

    Which edition is the exam based on?

    The exam is based on ITIL 5 (Version 5.0), the current edition of the framework, published by AXELOS and examined by PeopleCert. Our courseware is aligned to the official ITIL 5 Foundation Syllabus (Version 5.0).

    What if I do not pass the exam on the first attempt?

    Our course includes practice questions and mock exams to prepare you thoroughly before you sit the paper. Retake options are available on selected plans, and PeopleCert re-sit policies apply. Contact us to understand the retake support included with your enrolment.

    Course Content

    Can a complete beginner take ITIL 5 Foundation?

    Yes. The course is designed for beginners as well as experienced professionals, with no prerequisites. Trainers introduce every concept from the ground up, and the sessions include practice and support to help newcomers build confidence.

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams that mirror the 40-question, 60-minute format, helping you identify weak areas and build readiness before exam day.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0) and delivered by a PeopleCert Accredited Training Organization, so you learn the current edition, not an older one.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each to real digital service decisions.

    Will I receive a certificate after the training?

    Yes. You receive a course completion certificate after meeting the course requirements, and on passing the exam you earn the official PeopleCert ITIL 5 Foundation digital certificate and badge.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website by choosing your preferred format and completing payment, after which you receive access to schedules and learning resources. New Birmingham batches run regularly. See upcoming schedules or talk to a learning advisor to pick a start date.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How long is the ITIL 5 Foundation training?

    The programme is a 16-hour course covering all nine Foundation topic areas. It is usually delivered as two full days or four half-days, depending on the schedule format you choose.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team and we will help you move to a schedule that works for you.

    Do you offer ITIL 5 corporate training in Birmingham?

    Yes. We deliver onsite and live virtual corporate training for teams across Birmingham and the West Midlands, tailored to your sector. Request a group quote and we will design a programme around your team's availability.